Call center agent jobs in Louisville, KY

Benefits: Bonus based on performance Paid time off Profit sharing Training & development FASTSIGNS #330701 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways such as email, telephone, in-person and at their place of business Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $17.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets - passenger vehicle, commercial truck, and off-highway equipment - Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities. Job Purpose Job Description Content for Job Profiles is a work in progress. If you need content to finalize this requisition for posting, please send a message to *************************. Job Duties and Responsibilities * Receives processes and verifies the accuracy of orders from customers and customer purchase orders. * Initiates required action for response to customer service requests for order changes including the maintenance of order information files, and communicate changes to the appropriate personnel. * Receives inquiries from and/or contact the company's customers to resolve a variety of order related issues. * Loads and maintains bills of material (BOM's) for the plant. * Maintains and updates routing instructions per customer. * Operates a computer workstation to obtain and extract order information, and provides Customer Service management with the data for inclusion in reports. * Performs assigned system maintenance to various electronic order files. * Makes required changes/updates in SAP system per production requirements, BOM's, relief files, etc. * Develops and recommends changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the Customer Service Department. * Prepares, generates and distributes daily reports and order acknowledgments to appropriate personnel. * Prepares invoices and tests certificates for shipments of finished goods and customer samples. * Assists in APQP process with Quality Department. * Provides back-up support to other group members (i.e. Supervisor, Inventory Specialist) in the performance of job duties as necessary. * Performs other duties as required. Qualifications & Skills: * High school diploma or GED. * 2+ years of previous customer service experience in an automotive manufacturing environment preferred. * Must demonstrate good oral and written communication skills. * Detail oriented and ability to work in a team environment. * Must be able to communicate with Production to meet customer demands * Strong communication skills * Excellent computer skills (MS Office products). * Must have the ability to work overtime and weekends as required. * Ability to work with little or no supervision and to plan, organize and set priorities. * Ability to organize and prioritize own work to ensure daily workload is completed; to react and perform under stress and to exercise independent judgment in work environment. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Unsolicited Resumes from Third-Party Recruiters Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. Join our team of 40,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity. Our Values * Value Others * Inspire Innovation * Grow Responsibly * Win Together

Company DescriptionJobs for Humanity is partnering with Penske Truck Leasing to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Penske Truck Leasing Job Description Work Location: 4300 Petersburg Rd. Louisville, KY 40218 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person greeting our customers when they arrive and the one sending them off with a smile. Why join Penske as a Customer Service Representative, you ask? It's simple. Maybe you've always had an interest in vehicle maintenance but haven't had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you'll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity. It's about going above and beyond for our customers-the way Penske goes above and beyond for you. It's about building meaningful relationships. It's about keeping our customers moving forward. Main Responsibilities: • Greeting our customers and making sure they have a great experience as you fuel and wash vehicles • Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done • Helping make sure our facilities are clean, safe environments for our customers and associates • Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs • Completing other projects and tasks as assigned by supervisor Why Penske is for You: • We take pride in offering a competitive wage and great benefits. • This position, at this location, offers shift differentials that will vary based on second shift (starting after 11am) or third shift (starting after 9pm) and weekend work. • This position, at this location, also offers individuals who hold a current and valid CDL will be eligible for a $2.00/hr rate. • Penske offers ongoing skills training for to our maintenance associates, so you can grow your career! General Requirements: • High school diploma, equivalent, or prior work experience preferred • Valid driver's license required • Excellent customer service and communication skills • The ability to work well as part of a team • The ability and willingness to work outside • Basic mechanical ability and tool usage (preferred) • Basic computer skills • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice. • Regular, predictable, full attendance is an essential function of the job • Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required. This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others. Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. • The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls. • The associate must be able to work safely at heights using applicable ladders and elevated working platforms. • The associate must be able to safely work in all weather conditions. • Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment. • The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg. Penske is an Equal Opportunity Employer PJ300 Job Category: Vehicle Maintenance/Mechanics/Technicians Job Family: Vehicle Maintenance Address: 4300 Petersburg Rd Primary Location: US-KY-Louisville Employer: Penske Truck Leasing Co., L.P. Req ID: 2330084

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: One year of office support experience in a customer service role preferred High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual skills a plus Occasional overtime as needed Pay $18.00 - $20.29 per hour Benefits Summary: · Medical/Dental/Vision · 401k plus a company match · ESPP - Employee Stock Purchase Plan · EAP - Employee Assistance Program (no cost to you) · Vacation & Sick pay · Paid Company Holidays · Life and AD&D Insurance · Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work

Job DescriptionBenefits: 401(k) Health insurance Paid time off We are seeking a Patient Call Center Representative to join our team! As a Call Center Representative, you will be answering all incoming calls, answering questions, and directing calls to the appropriate persons and places. You will also be verifying information over the phone, updating documentation as needed, and keeping notes on important calls. The ideal candidate is able to maintain a positive, helpful attitude even while answering multiple calls, has excellent customer service skills, and is comfortable on the phone. Responsibilities Answering incoming phone calls promptly and professionally Triage calls to the appropriate staff or provider ( Nurse line, Scheduling, Billing, etc) Schedule, confirm, and adjust appointments per practice guidelines Assist patients with prescription refill requests and form completion Document call details and outcomes in the EHR system Support forint desk and clinical staff with overflow communication needs Communicate effectively with patients/families in both English and Spanish (if bilingual) Juggle multiple callers and phone lines while maintaining a positive attitude Keep notes on important callers and information Take messages, as needed Qualifications Excellent customer service skills Strong organizational skills Familiarity with automated phone systems helpful

Job Skills / Requirements In addition to the $33,300 yearly salary, the following benefits are offered: - Over $13,000 paid Individual Employee Health Insurance premium yearly -10 paid Holidays per year - Excellent schedule that provides work life balance with nights and weekends off - 26.95% of salary contributed by Employer to Employee Retirement - Employer paid Life Insurance policy - Short and Long term disability offered - Accrual of Vacation, sick and personal paid time off - Up to $1200 per year tuition assistance for qualifying classes ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Assist customers in processing various transactions 2. Reviews and verifies documents for accuracy and completeness 3. Operates a computer to retrieve and record data 4. Handles customer inquiries (in person and over the phone) 5. Prepares forms 6. Collects payments made by cash, check, credit card and ACH accounts 7. Balances cash drawer and follows cash handling procedures 8. Assist with inventory and ordering of supplies 9. Required to work the late afternoon shift 10. Answers the phone and directs calls accordingly 11. Receives and processes mail 12. Corresponds with other agencies and organizations 13. Performs other duties as assigned by the manager MINIMUM QUALIFICATIONS 1. Kentucky resident 2. Able to be bonded 3. Effective written and verbal communications skills 4. Able to operate office equipment including computer (PC & KAVIS), printer, fax machine, copier, scanner and multi-line phone 5. Able to learn the laws, regulations, policies and procedures necessary to process motor vehicle transactions 6. Ability to record and transfer data accurately in a timely manner 7. Ability to process monetary transactions accurately 8. High school education or equivalent 9. Six months experience in customer service, data entry, and/or processing monetary transactions 10. An equivalent combination of education and experience can be substituted. PHYSICAL DEMANDS The work is customer service in nature with clerical and data entry responsibilities. It requires the ability to communicate effectively using speech, vision and hearing. The work requires the use of hands for simple grasping and fine manipulations. The work at times requires bending, squatting and reaching, with the ability to lift, carry, push or pull weights up to 25 pounds.Education Requirements (All) High School Diploma/GED Additional Information / Benefits Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Pension/Retirement, Educational Assistance This job reports to the Manager This is a Full-Time position 1st Shift.

Universal Windows Direct - Customer Experience Representative ) The Customer Experience Representative (CER) is an integral part of our success. This role is responsible for managing the positive image, brand and reputation through resolution and investigation of customer questions, concerns, and complaints. Our CERs are responsible for managing a high volume of incoming phone calls, as well as responding to customer emails. Our support team will assist customers while ensuring compliance with the policies and procedures of the organization. Responsibilities * Excellent ability to communicate both verbally (over the phone) and in writing (via email, within the customer service software, etc.). * Ability to manage high volume of incoming calls, balancing efficiency with providing high quality customer service. * Manages the entire customer inquiry, complaint, or concern from start to resolution. Asks probing questions to understand the customers concern, then selects and explains the best course of resolution, expedites corrections where needed, and follows up to ensure completion. * Collects, enters, and verifies new/existing customer information, orders for new or additional products or services, account changes/updates, refunds, and exchanges. * Oversees and coordinates the Service Technician's calendar to schedule services for customers. This includes working directly with customers to determine service needs and availability. * Updates records with all customer interactions, processes customer accounts and files documents related to customers file once resolved. * Collects balances due, and posts payments to customers' accounts. * Ability to remember, or use resources, to follow communication procedures, scripts, guidelines, and policies. * Knowledgeable about company products, warranties, and terms of sale. * Participates in customer retention activities, escalating concerns to management when appropriate. * Performs other related duties as assigned Qualifications * High School Diploma or equivalent. * Previous experience handling escalated customer concerns required. * Experience in a call center environment viewed favorably. * Excellent computer skills including experience with CRM systems, Microsoft Outlook, Word, Excel, and Teams. * Experience managing multiple systems, resources, and screens simultaneously, and ability/experience with documenting conversations during phone calls very helpful. ADDITIONAL REQUIREMENTS * Positive attitude, self-motivated, follow through, and desire to assist customers. * Ability to work independently and as a team. * Consistent and reliable work attendance. Experience: * Call center: 1 year (Required) * Data entry: 1 year (Required) Work Location: Bedford Heights, OH - possible hybrid options in the future $21-$23/hour & Full Time UWD is an Equal Employment Opportunity Employer

Job Details Avflight Services Louisville - Louisville, KY Part Time High School/GED Equivalent $16.00 - $16.00 Hourly DayDescription General Purpose of Job: This position is responsible for providing customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include cargo handling, ramp, aircraft cleaning, and other assigned duties. Duties: Provide efficient, friendly service to all of our customers. Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges Complete all necessary arrangements for accommodating passengers with reservations, standby's, luggage, cabin availability and in-flight supplies Guide passengers from the terminal to and from aircraft ensuring a safe path at all times Perform the loading and unloading of cargo on and off aircraft Transport cargo between terminals and aircraft Physical handling of freight and company material Marshalling aircraft and equipment Operate ground equipment, including tugs and belt loaders Clean and service cabin interiors, including cockpit, lavatories and draining lavatories Use safety related equipment and provide de-icing service to the aircraft when needed Perform other duties as assigned Qualifications Qualifications: Excellent communication skills Ability to push/pull/lift 50 lbs. for extended periods of time Ability to read and write English; bilingual skills a plus Ability to work efficiently under time constraints Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays Must be 18 years or older High School diploma or GED equivalent Must pass background check, pre-employment drug test and obtain security clearance Must have authorization to work in the U.S. Must have valid Driver's license Must be willing to work outside in all types of weather and elevated noise levels within the airport environment Competency/Behavioral Requirements: Be pleasant with others on the job and display a good-natured, cooperative attitude Be reliable, responsible, and dependable, and fulfill obligations Strong attention to detail Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace Willingness to take on responsibilities and challenges Be sensitive to others' needs and feelings and be understanding and helpful on the job Physical Demands : Must be able to carry 50 pound suitcase from the floor to 18 inches and carry 50 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position. Work Environment: Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Benefits: 401(k) matching Competitive salary Training & development The Customer Service Representative at Commonwealth Insurance Services Inc is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Benefits/Perks Competitive Pay Professional Development Job Stability in a growing industry Responsibilities Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation. Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims. Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary. Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals. Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution. Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system. Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed. Qualifications Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations. Possess a sense of urgency, attention to detail, organization, multi- tasking, and follow up skills and the ability to handle difficult situations with customers and solve complex problems without direct supervision. Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation. Compensation: $40,000.00 - $50,000.00 per year YOUR FUTURE as an Independent Insurance Agent Starts Here If you're looking for a career that offers flexibility, job stability and strong compensation you've come to the right place! Working with an independent agency is a great career choice. Baby Boomers in insurance are retiring at rapid speeds and leaving a high demand for insurance professionals! Trusted Choice Independent Insurance Agents protect customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price. This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

At Family Health Centers (FHC), we work hard because our patients deserve the best. FHC is currently seeking go-getters with a positive attitudes for the position of Patient Access Call Center Specialist I. The Patient Access Call Center Specialist I is responsible for admitting and registering patients over the phone for health care services at Family Health Centers (FHC). for receiving, admitting, and registering patients for health care services at FHC. Examples of work responsibilities in this position include: * Manages appointments for multiple providers and services at multiple FHC locations. * Answers, screens, and processes medical service requests. * Responds to patient requests for an appointment via patient portal or the United Community platform. Confers with on-site personnel to work same-day patients into today's schedule. * Collects minimal patient demographic information and enters into the Practice Management System * Refers patients to the FHC nursing team for triage and medical services. * Responds to crisis/red flag calls and refers them to the appropriate personnel. * Utilizes the PMS to schedule appointments, take messages for provider visits and services, and communicate the required information to the appropriate personnel. * Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses the appropriate interpretative services. * Documents as appropriate on the medical record, forms, and/or computer the required documentation related to interpretative services. Job Requirements High school graduation or its equivalent. Three months of clinical/clerical experience in a Federally Qualified Health Center (FQHC) or health care setting OR Certification from a Medical Office Specialist, Medical Secretary, Medical Assistant, Nursing Assistant, or other medical clerical program. An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service. Benefits Family Health Centers is a family friendly work environment. Unlike other health care systems, there are no 3rd shifts, Sunday or holiday hours you must work. FHC also provides rich benefits to our employees; the employee benefit package at FHC is valued at approximately 45% of an employee's annual salary. In addition to health insurance, Kentucky State Retirement System, staff receive up to 10 paid sick leave days, 12 days of vacation in their first year and up to 22 days, ten paid holidays and a bonus floating holiday to be used anytime in the year.

This position is responsible for managing incoming calls, addressing customer inquiries, and providing excellent customer service. This position requires a keen ability to handle high call volumes and multitask effectively. Responsibilities Promptly and professionally answer incoming calls, ensuring excellent customer service. Assist customers with inquiries, resolve issues, and direct calls to the appropriate departments when necessary. Maintain accurate and up-to-date call logs and customer records. Collaborate with team members to ensure smooth communication and workflow. Must take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems. Emphasize customer service in all aspects of operations. Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times. Reacts positively to change and performs other duties as assigned. Qualifications High school diploma or equivalent. Previous experience in a phone operator or customer service role preferred. Excellent customer service skills. Advance working knowledge of Microsoft Outlook and Excel required. Excellent communication skills with a professional and family demeanor. Ability to organize and complete work in a timely manner. Ability to problem solve independently and/or on a team. Ability to work independently and with other team members. Ability to function in stressful situations with high volume of calls. Excellent interpersonal, oral, and written communication skills. Must be detail oriented and self-motivated. Anticipate needs in a proactive manner to increase satisfaction. We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

The Customer Service Representative at Local Choice Insurance is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Responsibilities Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation. Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims. Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary. Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals. Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution. Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system. Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed. Qualifications Hold the insurance license required by your state and have a minimum of two years commercial lines insurance account management experience as well as a Bachelor's Degree or comparable work experience. Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects. Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations. Possess a sense of urgency, attention to detail, organization, multi- tasking, and follow up skills and the ability to handle difficult situations with customers and solve complex problems without direct supervision. Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation. Benefits/Perks Competitive Pay Professional Development Job Stability in a growing industry Compensation: $24,000.00 - $42,000.00 per year YOUR FUTURE as an Independent Insurance Agent Starts Here If you're looking for a career that offers flexibility, job stability and strong compensation you've come to the right place! Working with an independent agency is a great career choice. Baby Boomers in insurance are retiring at rapid speeds and leaving a high demand for insurance professionals! Trusted Choice Independent Insurance Agents protect customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price. This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

Title: Customer Service Representative Pay Rate: $15.00 - 17.00/hr on W2 Duration: 6 Months Work schedule: Ability to work a flexible work schedule. (8am-430pm OR 1130am-8pm) Skills: Call Center experience is required. Perks to this assignment: Possible FTE position Additional info: Flexibility to schedule is a must. Description: Job Duties and Responsibilities: Handle inbound and/or outbound phone calls to/from patients, caregivers, and providers. Provide appropriate customer service and an effortless experience to the caller. Provide accurate information to the caller. Process refills and schedule shipments for patients or providers. Resolve the callers needs. Provide appropriate follow-up and next steps for the caller. Follow Cover My Meds policies and procedures. Ability to work a flexible work schedule. (8am-430pm to 1130am-8pm) Job Requirements/Previous Experience: Previous call center experience preferred. Previous healthcare experience desired Excellent interpersonal communication skills Strong problem-solving skills Proficient with Microsoft Office Able to type 35 wpm or greater. Pharmacy Board Technician Registration required either before or on the first day of employment.

Job Title: Contact Center Agent As a Contact Center Agent, you will be the first friendly person that greets clients on the phone or online and assists them with their banking needs. This role offers a team environment and a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services. What You'll Do: Day in the Life - Every day you answer calls, chat requests and emails from our external and internal customers to assist them with general account questions, debit cards, online banking and fraud working within a fast-paced call center environment. You will help clients by verifying account information, assisting with transactions, educating them on German American products and services, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations. What it Takes - To thrive in this role you must maintain confidentiality, have the ability to adapt to change, and listen closely to understand and identify opportunities to better serve the customer, which will both build and strengthen long-lasting relationships. We will teach you everything else. Bonus Points: * Bilingual/Multilingual * Customer Service experience * Knowledge of Banking What we can offer you: * Medical, dental, vision, STD, LTD, Life insurance, etc. * 17 days paid time off, 11 paid holidays and bereavement leave * Education assistance program * Paid parental bonding leave * Wellness benefits * Life event coverage * Service awards * Financial benefits including 401(k) match, stock purchase plan, loan discounts and more * National and local discounts on everything from computers and vacations to phones and retail shopping * Free checking account, checks and discounted bank services This position will be located at: Shelbyville Midland Trail 1854 Midland Trail, PO Box 189 Shelbyville, Kentucky, 40065 United States About Us: German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.

General Summary: Customer Service Representatives provide a friendly, quick, and safe atmosphere for customers and fellow employees. They conduct sales transactions, ensure the store is well stocked, and exceptionally clean. Provide FiveStar customer service by greeting, thanking, making eye contact, and engaging with customers, making them feel welcome and appreciated. Complete fast paced, accurate sales transactions on a register, and accurately account for any mistakes in transactions such as voids or misprints of financial products. Prepare quality food using food service equipment (fryers, ovens, slicers, etc.) according to FiveStar guidelines and food safety standards. Maintain PAR levels in the Deli (Cold and Hot). Promote FiveStar specials by informing customers and suggestive selling on each transaction. Clean and merchandise sales areas (deli, sales floor, and cooler) to ensure product is always visually appealing and available for our customers. Clean floors, restrooms, parking lots, and all other areas around the store. Practice safe working habits that align with company safety rules. Comply with all local, state, and federal laws. Follow all company policies as outlined in the FiveStar employee handbook. Minimum Qualifications: At least 18 years old. Ability to multi-task to meet customer's needs. Professional appearance and a positive attitude. Team player, honest, hardworking, and excellent attendance. Basic Computer Skills. Physical Requirements: Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays. Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation. Ability to work in varying seasonal weather conditions. FiveStar is an Equal Opportunity Employer.

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

Job DescriptionBenefits: Dental insurance Health insurance Paid time off Vision insurance We are seeking a Patient Call Center Representative to join our team! As a Call Center Representative, you will be answering all incoming calls, answering questions, and directing calls to the appropriate persons and places. You will also be verifying information over the phone, updating documentation as needed, and keeping notes on important calls. The ideal candidate is able to maintain a positive, helpful attitude even while answering multiple calls, has excellent customer service skills, and is comfortable on the phone. Responsibilities Answering incoming phone calls promptly and professionally Triage calls to the appropriate staff or provider ( Nurse line, Scheduling, Billing, etc) Schedule, confirm, and adjust appointments per practice guidelines Assist patients with prescription refill requests and form completion Document call details and outcomes in the EHR system Support forint desk and clinical staff with overflow communication needs Communicate effectively with patients/families in both English and Spanish (if bilingual) Juggle multiple callers and phone lines while maintaining a positive attitude Keep notes on important callers and information Take messages, as needed Qualifications Excellent customer service skills Strong organizational skills Familiarity with automated phone systems helpful

Job Skills / Requirements ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Assist customers in processing various transactions 2. Reviews and verifies documents for accuracy and completeness 3. Operates a computer to retrieve and record data 4. Handles customer inquiries (in person and over the phone) 5. Prepares forms 6. Collects payments made by cash, check, credit card and ACH accounts 7. Balances cash drawer and follows cash handling procedures 8. Assist with inventory and ordering of supplies 9. Required to work the late afternoon shift 10. Answers the phone and directs calls accordingly 11. Receives and processes mail 12. Corresponds with other agencies and organizations 13. Performs other duties as assigned by the manager MINIMUM QUALIFICATIONS 1. Kentucky resident 2. Able to be bonded 3. Effective written and verbal communications skills 4. Able to operate office equipment including computer (PC & KAVIS), printer, fax machine, copier, scanner and multi-line phone 5. Able to learn the laws, regulations, policies and procedures necessary to process motor vehicle transactions 6. Ability to record and transfer data accurately in a timely manner 7. Ability to process monetary transactions accurately 8. High school education or equivalent 9. Six months experience in customer service, data entry, and/or processing monetary transactions 10. An equivalent combination of education and experience can be substituted. PHYSICAL DEMANDS The work is customer service in nature with clerical and data entry responsibilities. It requires the ability to communicate effectively using speech, vision and hearing. The work requires the use of hands for simple grasping and fine manipulations. The work at times requires bending, squatting and reaching, with the ability to lift, carry, push or pull weights up to 25 pounds. Education Requirements (All) High School Diploma/GED Additional Information / Benefits Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Pension/Retirement, Educational Assistance This job reports to the Manager This is a Full-Time position 1st Shift.