Island Passport Club Representative - $16.00 per hour
Treasure Island Resort & Casino 4.1
Call center agent job in Cottage Grove, MN
Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES
Welcome guests, answer questions and provide information and support to guests
Input, update and maintain accurate player information in the casino management system
Issue Island Passport club cards for club members
Be knowledgeable about and provide guests with information regarding Island Passport club membership, property-wide events and other property amenities
Redeem cash, prizes and comps for guests following department guidelines
Meet goals as established by management
Maintain a working knowledge of promotional systems
Performance point and promotion adjustments following department guidelines
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
High School Diploma/GED or equivalent experience
Preferred Knowledge and Certification:
1-year hospitality or guest service experience, preferably in casinos
Required Skills:
Accurate and detail oriented
Highly organized and ability to adapt quickly to changing priorities
Excellent verbal and interpersonal communication and problem solving skills
Proven high guest service skills
Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Required Abilities:
Ability to work in a fast paced environment
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to follow established dress code policies and practice good personal hygiene
Ability to speak in a clear, concise and pleasant voice
Ability to retain large amounts of information regarding the property and its amenities
Ability to read and write English
PHYSICAL DEMANDS
Must be able to walk, stand and/or sit for long periods throughout the day
Must have a good sense of balance, and be able to bend, kneel, stoop and twist
Must be able to push, pull and grasp objects occasionally
Must have the ability to independently lift up to 25 pounds occasionally
Must be able to perform repetitive hand and wrist motions
WORKING ENVIRONMENT
Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Extensive computer use
Occasionally must deal with angry or hostile individuals
High volume direct public contact
$16 hourly 1d ago
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Customer Service Representative
ITR Group 3.3
Call center agent job in Edina, MN
Title: Customer Service Representative
Schedule: Hours can be either Monday-Friday 8am-4:30pm OR
Monday-Thursday 7:45am-5pm and Friday 7:45am-12:30pm
Pay: $27/hr plus commission
We're looking for a proactive and empathetic individual to join our team during our busiest season. This role involves managing a high volume of customer interactions-primarily via email (80%) and phone (20%)-to support order inquiries, especially for school-related orders which are currently experiencing a 2-3 week delay. The ideal candidate will be a strong communicator who can listen, let customers vent, and respond with patience and professionalism.
Key Responsibilities:
Respond to 50-75 customer emails daily through Salesforce, along with incoming calls.
Provide updates on order timelines and manage expectations with empathy.
Assist with new parts orders, ranging from hardware to furniture and carpet kits.
Collaborate occasionally with logistics, production, and installers for warranty-related issues.
Handle paperwork efficiently in a document-heavy environment.
What We're Looking For:
Customer service experience
A go-getter who asks the right questions and takes initiative.
Strong customer service skills with the ability to think outside the box.
Someone who thrives in a fast-paced, high-volume setting.
A team player who's comfortable working independently and asking for help when needed.
$27 hourly 4d ago
Customer Service Representative
Russell Tobin 4.1
Call center agent job in Saint Paul, MN
Russell Tobin's client is hiring a Customer Service Representative in Saint Paul, MN
Employment Type: Contract
Pay rate: $23-$25/hr
Responsibilities:
Provide exceptional customer service to investment clients
Assist clients with: Account maintenance requests, website navigation and online tools, asset transfers, and correspondence and general inquiries
Perform accurate and timely data entry related to transactions and account updates
Process new account applications in compliance with regulatory standards
Maintain detailed and accurate records
Coordinate with internal teams to resolve operational or account-related issues
Support overall operational efficiency during the brokerage conversion
Requirements:
High school diploma or equivalent
Relevant experience in a contact center or customer service environment
Proven reliability and strong commitment to excellent customer service
Strong telephone, verbal, and interpersonal communication skills
High attention to detail with the ability to follow procedures independently
Proficient in Microsoft Office and general computer navigation
Prior banking or financial services experience preferred
Client registrations (past or present) a plus
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
$23-25 hourly 4d ago
Property & Casualty Insurance Customer Service Representative
Farmers Union Agency 4.6
Call center agent job in Saint Paul, MN
We're hiring for a Property & Casualty Insurance Customer Service Representative to support our clients with auto, home, and other insurance needs. This position offers a mix of in-office collaboration and remote flexibility after training. Prior insurance experience preferred, but not required. We value strong customer service skills, attention to detail, and a willingness to learn.
Responsibilities
• Assist clients with auto, home, commercial and farm P&C insurance questions
• Make policy changes, process renewals, and handle cancellations
• Explain coverage, billing, and policy documents in a clear, friendly way
• Issue ID cards, certificates of insurance, and other policy requests
• Work with insurance carriers to resolve client needs
• Keep client information accurate and up to date
• Spot opportunities to help clients with additional coverage and refer them to licensed producers
• Deliver excellent customer service by phone and email
• Assist the Licensed Agent/Producer in operating and growing their business.
Qualifications
• Customer service, administrative, retail, hospitality, banking, mortgage, or call-center experience
• Strong communication and organization skills
• Comfort using computers and learning new systems
• Ability to manage multiple tasks and stay detail-focused
• Active Property & Casualty license or able to obtain within 60 days.
What We Offer
• Health, dental, vision, life, and LTD insurance
• 401(k) with employer match
• Bonus based on performance
• Flexible Schedule
• Paid time off and holidays
• Supportive, collaborative work environment
• Opportunities for growth, training, and leadership in shaping agency operations
$31k-39k yearly est. 2d ago
Customer Service Technician
Akkodis
Call center agent job in Bloomington, MN
Akkodis is seeking a Customer Service Technician for a Contract position with a client located in Bloomington, MN. Ideally looking for applicants to have a solid background in manufacturing and dispatching.
Pay Range: $22-25/hr. The rate may be negotiated based on experience, education, geographic locations and other factors.
Job Overview:
We are seeking experienced Customer Service Technician familiar with overseeing dispatching Tasks. This job is fit for you if you come in with experience into customer support and dispatching technicians.
If you are interested in this Customer Service Technician job in Bloomington, MN, then please click APPLY NOW. For other opportunities available at Akkodis go to ****************** you have questions about the position, please contact Vaneesh Prashar at ************.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ************************************************
The Company will consider qualified applicants with arrest and conviction records.
$22-25 hourly 3d ago
B2B Customer Service Representative ($50-60K)
Ultimate Staffing 3.6
Call center agent job in Eden Prairie, MN
The B2B Customer Service Representative is responsible for answering incoming customer calls to process orders, address inquiries, connect customers with technicians for troubleshooting, document all issues, and provide necessary information.
**This company offers a wonderful work culture and great benefits including up to an 8% 401K contribution! **
Key Responsibilities:
Customer Interaction: Handle diverse incoming calls from employees and customers related to parts, service, and scheduling.
Customer Service: Deliver exceptional customer service and solutions promptly, consistently exceeding customer expectations.
Product Knowledge: Maintain a thorough understanding of end-to-end processes and product knowledge.
Training: Participate in ongoing training and briefings to stay updated on changes in products and services.
Information Maintenance: Keep updated on products, services, and promotions to meet business line goals.
Issue Resolution: Retain ownership of customer issues until resolution and escalate when necessary.
Requirements:
ERP Systems: Experience with SAP ERP is preferred; experience with Salesforce (adopted 90 days ago) is preferred.
Detail Orientation: Must be extremely detail-oriented and capable of managing multiple tasks accurately and simultaneously.
Technical Skills: Intermediate proficiency in Microsoft Word, Excel, and Outlook.
Customer Service Experience: Minimum of 2 years of phone customer service experience
Self-Motivation: Demonstrated ability as a self-starter and multi-tasker, capable of thriving in a fast-paced environment.
Communication Skills: Strong verbal, written, and interpersonal communication skills.
Problem-Solving: Excellent listening and problem-solving abilities.
Team Player: Ability to work effectively in a team environment.
Additional Info:
Annual Salary: $50-60K
Schedule: 8:00 am- 5:00 pm M-F
Location: 100% In-Office
Type: Direct Hire
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
$50k-60k yearly 2d ago
Customer Service Representative
Taylor Corporation 4.3
Call center agent job in Mankato, MN
Start a new career with us.
Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.
Taylor is proud to now offer "DailyPay." With "DailyPay," you can get paid on your very first day.
partners/taylorcorp/
Ready to build a career? It's time to look at Taylor.
Your Opportunity:
Taylor Corporation is looking for a Customer Service Representative to support customers by phone and email, resolve inquiries, and ensure a positive experience from start to finish.
Your Responsibilities:
* Respond promptly to customer inquiries by phone, email, or chat
* Provide accurate information on products, services, and order status
* Resolve product or service-related issues quickly and effectively
* Maintain a positive customer experience throughout all interactions
* Identify customer needs and offer appropriate solutions
* Escalate complex issues to the appropriate internal teams
* Follow up with customers to ensure full resolution
* Maintain accurate records of all customer interactions and transactions
* Input and update customer data in company systems
* Stay informed about current products, services, and promotions
* Collaborate with internal teams to resolve customer issues
* Share customer feedback to support service improvements
* Follow established company policies and procedures
Your Shift:
* Monday - Friday, 8:30 a.m. - 5:00 p.m.
You Must Have:
* Excellent verbal and written communication skills
* Strong problem-solving and critical-thinking abilities
* Ability to stay calm and professional during high-pressure situations
* Basic computer skills and comfort using customer service software
* Previous customer service experience is a plus but not required
* Reliable attendance and the ability to work independently and as part of a team
The anticipated hourly range for this position is $16.00 - $18.00. The actual base offered depends on several factors, including qualifications, relevant experience, skills, and the location in which the applicant will be performing the job. The listed range is one component of Taylor Corporation's total compensation and benefits package.
About Taylor Corporation
One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.
With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
$16-18 hourly 3d ago
Customer Service Representative
Canteen One
Call center agent job in Minneapolis, MN
Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.
Let's talk about Opportunity!
As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you'll fit right in!
Let's talk about Perks!
At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry - North Loop location - 1 block from light rail transit - Free Parking - Dress for your Day - Canteen Avenue C (market) & Foodsby food delivery - Sporting event tickets frequently raffled off - Paid time off to volunteer for corporate sponsored events - Wellness programs ... you get the idea!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
A fresh approach to great results
Are you computer savvy and enjoy solving problems and talking to customers? This is not a "callcenter" and we don't sell widgets ... we focus on quality customer service in a complex environment. We are the direct channel between the Client and the Vendor. This entails intensive phone and computer work dealing with vending locations and vendors, and maintaining accurate computer records/inventory.
Requirements
Problem-solving and conflict resolution skills
Candidate must possess strong computer skills, including Microsoft Word and Excel
Excellent interpersonal communications skills
Strong customer service orientation
Positive internal and external work relationships
Professional composure in high-pressure, time-sensitive environment
Work independently
Preferences
JD Edwards (ERP system) experience a plus (or other ERP system, i.e. SAP, Oracle, PeopleSoft)
Education & Experience
High school degree required
A minimum of one year business experience in a customer service office environment, or a business setting requiring heavy customer service, computer and phone work is preferred.
If you find our company intriguing and the position sounds like a great fit ... what are you waiting for? Click Apply Now!
Achieving Leadership Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Keyword Search: CSR, Customer Service Representative
$31k-40k yearly est. 3d ago
Call Center Specialist
Lunds & Byerlys 4.5
Call center agent job in Saint Louis Park, MN
Lunds & Byerlys is currently hiring for a vibrant and outgoing part-time CallCenter Specialist to create a sensational shopping experience for our customers! This position works a part-time schedule and earns a competitive wage of $18-22/hr.
We operate 7 days/week and are open from 6:00am-10:00pm. For this position the employee would be scheduled a range of shifts between 9am-1pm.
In addition to competitive pay and our exceptional culture, we offer this customer service position the following benefits and perks:
Flexible scheduling
PTO (paid time off)
Pay on demand
Ancillary benefits of dental, vision, life insurance, and accidental coverage (varies by location)
Tuition reimbursement and scholarships
10% employee and family discount
Ongoing trainings and leadership development opportunities
Community and volunteer programs
Employee referral bonus
Product samplings
Chance to be nominated as a brand champion!
CALLCENTER SPECIALIST RESPONSIBILITIES
Our CallCenter Specialist are responsible for a wide variety of tasks such as:
Provide excellent customer service by greeting and assisting customers
Communicate with customers via phone and email, answering product, order, and food-related inquiries accurately
Address and resolve customer complaints professionally, following company policies or redirecting to the appropriate department
Manage multiple customer interactions efficiently, ensuring timely resolution while maintaining service standards
OUR IDEAL CALLCENTER SPECIALIST
Team player - steps in to assist when and where as needed
Respectful - empathetic and appreciative of our customers and team
Innovative - implements trending and forward-thinking retail solutions
Hospitable - provides a friendly face and welcoming environment
MINMUM QUALIFICATIONS
Education:
High school diploma or equivalent
Experience:
Two or more years work experience within the related technical/functional work area
ABOUT LUNDS & BYERLYS
Family-owned for over 80 years, Lunds & Byerlys is a grocery retailer rooted in the family tradition of quality, value, and service. Not only do we offer convenient, healthy, and contemporary delectables, we believe in giving our grocery customers the same personal attention and exceptional value we would expect for our own family. Our employees are chosen for their expertise and dedication in giving our grocery customers the best shopping experience possible. Which is why we offer competitive wages, great benefits and perks, and an amazing company culture.
Are you trustworthy? Do you present yourself in a professional manner? Are you a team player? Do you have effective communication skills, both verbal and written? Do you thrive in a fast-paced and ever-changing environment? If you have the desire and ability to create meaningful and memorable moments for our customers, give us the chance to review your information.
ARE YOU READY TO JOIN OUR TEAM?
If you are excited about this customer service opportunity, don't delay. Apply today using our mobile friendly online application!
$18-22 hourly 7d ago
STUDENT: Call Center Operator/Faith Radio
University of Northwestern St. Paul 4.0
Call center agent job in Minnesota City, MN
Title: STUDENT: CallCenter Operator/Faith Radio VP Area: VP - Media Department: Faith Radio Network $12.48 per hour Who We Are: Northwestern is a faith-driven community, UNWavering in our Christ-centered principles and identity as those who profess faith in Jesus. Rooted in the unshakable foundation of God's Word and our calling to impact His world, our mission and vision flow from these core values, expressed through Christ-centered higher education at the University of Northwestern - St. Paul and through gospel outreach and faithfulness with Northwestern Media.
Position Summary:
We are looking for students who can answer incoming telephone calls during our fundraiser event; simply greet the caller and enter their information into our computer system with great attention to detail.
Key Responsibilities:
* Answer incoming calls, enthusiastically greeting callers
* Accurately and efficiently enter caller and donation information into computer system
* Keep all caller and donor information confidential
Qualifications:
* Must be detail-oriented, organized and self-disciplined
* Able to interact with a variety of individuals in a professional, tactful and courteous manner
* Have strong phone and customer service skills
* Able to maintain confidential information
* Must have proficient computer skills and ability to enter data accurately
* Able to work independently and take initiative
* Maintain a growing, personal relationship with Jesus Christ, reflect His character in all interactions, and faithfully uphold and embrace Northwestern's mission, Doctrinal Statement and Declaration of Christian Community
Key Skills:
* Independent & Teamwork: Capable of working both independently and collaboratively, with minimal supervision.
* Confidentiality: Maintains discretion and handles sensitive information appropriately.
* Organizational Skills: Strong time management and problem-solving abilities; able to prioritize and meet deadlines with attention to detail.
* Technical Proficiency: Intermediate to advanced computer skills, including Microsoft Office and related software.
* Written & Verbal Communication: Strong writing, editing, proofreading, and verbal communication skills.
* Background Check: Must pass initial and ongoing background checks as a condition of employment.
Work Environment:
The work environment involves working for a suburban, Christian university or Christian owned and operated radio station alongside those with a demonstrated commitment and personal relationship with Jesus Christ, a commitment to the mission and values of Northwestern, and an agreement to abide by all Northwestern policies.
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$12.5 hourly 44d ago
Parts Expert - Call Center
All Open Positions
Call center agent job in Minneapolis, MN
Job DescriptionDescription:
Transwest has an opportunity for a CallCenter Parts Expert who will be responsible for the retail, commercial and industrial sales of transportation products and services to retail customers via phone, email and other company approved methods of communication. This is an ideal opportunity for a candidate with heavy duty, medium duty, and trailer parts experience who has excellent customer service skills to join our Parts Expert team. The Parts Expert must be a good steward for Transwest, cross-sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach.
Position is classified as an in-office role for collaboration, connectivity, innovation, mentorship, and skill development when supported by Transwest assigned office space within 50 miles of the employee's primary residence. Opportunities for a hybrid or remote work outside the defined area are under management discretion and are not based on any one factor.
Schedule shifts will be determined by your direct supervisor and are subject to change at any time with or without prior notice in support of servicing customer expectations at the sole discretion of Transwest.
WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:
Medical, Dental, and Vision Insurance
Life (Voluntary and Employer Paid) and Disability Insurance
401(K) with company match beginning with your first contribution.
HSA and/or FSA, as applicable
Paid Time Off, Sick Time, and Company Paid Holidays
Employee Car Discount Program
ESSENTIAL DUTIES & RESPONSIBILITIES:
Respond to customer inquiries for parts sales via phone, email and other company approved methods of customer communication.
Listen, exhibit energy and project a genuine willingness to assist.
Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customers and ensure that we provide the highest level of customer satisfaction.
Drive sales growth by cross-selling, add on sales and exceptional customer service.
Provide prompt, courteous and accurate service to customers.
Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
Being processed focused on recording departmental data; i.e. lost sales.
Answer telephones professionally and pleasantly.
Follow-up on customer orders and resolve problems with the customer's satisfaction.
Communicate often and timely with customers and associates.
Resolve problems, handle conflict and make effective decisions.
Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
Maintain familiarity with all inventory products and merchandising programs and ordering systems.
Provide trouble-shooting support and service to customers experiencing problems in the field and selling repair parts as needed.
Document customer quality issues as they arise and work with the team to resolve issues in a cost-effective and expeditious manner.
Utilize company information systems to process orders timely and accurately.
Understand dealership credit policies.
Set an example of professionalism and positive attitude including a neat, orderly, safe work environment.
Other duties as assigned by the manager.
Requirements:
WORK ENVIRONMENT & PHYSICAL ABILITIES:
Activities require a full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination.
The position may require standing, balancing, bending or stooping for prolonged periods of time.
The position requires vision and hearing within normal range.
Requires the ability to work under stressful conditions or irregular hours.
Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
Ability to communicate by providing verbal feedback in a professional manner.
Ability to receive and analyze data and input into the computer.
Normal range of hearing and vision.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
High school diploma or equivalent.
Valid Driver's License and MVR in good standing.
Direct industry experiences selling medium and heavy-duty truck parts through distribution and/or directly to the end user.
Knowledge of computers is a must.
Knowledge of diesel engines, gas engines, drive train, and suspensions.
Excellent verbal and communication skills.
Provide outstanding customer service.
Detail oriented.
Ability to understand vague and implicit instructions and react favorably in all work situations.
They must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations.
Able to resolve problems, handle conflict and make effective decisions under pressure. They must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion.
Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans.
They must be able to understand people and be able to communicate effectively with them.
Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.
JOB DETAILS:
Type: Hourly
Compensation Range: $26.00 - $34.00
Bonus Eligibility: Yes
Reports To: Parts CallCenter Supervisor
Closing Date: Open until filled
$26-34 hourly 14d ago
Call Center Agent
GSG Limited
Call center agent job in Minneapolis, MN
Are you a people person with a talent for communication? Were looking for CallCenterAgents to join our inbound support team and deliver outstanding service with every call.
As the first point of contact, youll answer incoming calls, resolve customer inquiries, and ensure each caller receives a helpful, positive experience. If youre calm under pressure, a natural problem-solver, and ready to make an impactthis could be the perfect role for you.
What Youll Do
Answer inbound calls promptly and professionally
Help customers with questions, concerns, or service requests
Direct calls to the correct department or team member
Record call details and outcomes accurately
Collaborate with internal teams to ensure fast resolutions
Provide basic administrative support as needed
Who You Are
A clear communicator and active listener
Friendly, patient, and customer-focused
Able to multitask and stay calm under pressure
Comfortable using Microsoft Office and callcenter software
Previous callcenter or customer service experience is a plus (but not required)
Schedule & Work Environment
Full-time and part-time roles available
Monday to Friday schedule, with potential flexibility
Office-based position in a supportive, team-oriented environment
Why Youll Love Working With Us
Competitive hourly pay
Paid time off and benefits (for eligible employees)
Professional growth and advancement opportunities
A friendly, inclusive team that values your contributions
Ready to Join the Team?
Become a key player in delivering excellent customer care - apply today and start your journey as a CallCenterAgent with us!
$32k-46k yearly est. 60d+ ago
Student Loan Call Center Representative
CMC Group 4.1
Call center agent job in Minneapolis, MN
ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.
Job Summary
Under direct supervision, contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay their student loans and offer options for keeping/bringing the loan current.
Essential Duties and Responsibilities
Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment
Communicates by telephone and/or in writing/email to borrowers to inform them of their responsibilities and the consequences of default
Receives predictive telephone dialer system transfers and handles them within required measures
Maintains clear, concise, and accurate documentation of borrower accounts, including all contact made and received
Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers
Updates loan status on Loan Tracker
Conducts internet/social media searches to locate new contact information for student loan borrowers
Participates in work group activities to solve problems or improve processes
Performs other related duties as assigned
Required Qualifications
High School diploma or GED
At least one year office/business, clerical or customer service experience
Preferred Qualifications
1 year experience working in a callcenter
1 year working in financial industry, including student loans, collections and/or banking
Bilingual in Spanish and English
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The pay range for this position is $20.00 - $21.50. Actual compensation may vary based on factors such as relevant experience, peer and market benchmarks, and geographic location. In addition to hourly pay, candidates for this role may earn additional performance-based incentives, which typically average around $50 per month.
This position is classified as hybrid and requires attendance on designated in-office days.
ECMC Group also provides a comprehensive benefits package:
Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
$20-21.5 hourly Auto-Apply 2d ago
Parts Expert - Call Center
Mammoth Graphics
Call center agent job in Minneapolis, MN
Full-time Description
Transwest has an opportunity for a CallCenter Parts Expert who will be responsible for the retail, commercial and industrial sales of transportation products and services to retail customers via phone, email and other company approved methods of communication. This is an ideal opportunity for a candidate with heavy duty, medium duty, and trailer parts experience who has excellent customer service skills to join our Parts Expert team. The Parts Expert must be a good steward for Transwest, cross-sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach.
Position is classified as an in-office role for collaboration, connectivity, innovation, mentorship, and skill development when supported by Transwest assigned office space within 50 miles of the employee's primary residence. Opportunities for a hybrid or remote work outside the defined area are under management discretion and are not based on any one factor.
Schedule shifts will be determined by your direct supervisor and are subject to change at any time with or without prior notice in support of servicing customer expectations at the sole discretion of Transwest.
WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:
Medical, Dental, and Vision Insurance
Life (Voluntary and Employer Paid) and Disability Insurance
401(K) with company match beginning with your first contribution.
HSA and/or FSA, as applicable
Paid Time Off, Sick Time, and Company Paid Holidays
Employee Car Discount Program
ESSENTIAL DUTIES & RESPONSIBILITIES:
Respond to customer inquiries for parts sales via phone, email and other company approved methods of customer communication.
Listen, exhibit energy and project a genuine willingness to assist.
Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customers and ensure that we provide the highest level of customer satisfaction.
Drive sales growth by cross-selling, add on sales and exceptional customer service.
Provide prompt, courteous and accurate service to customers.
Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
Being processed focused on recording departmental data; i.e. lost sales.
Answer telephones professionally and pleasantly.
Follow-up on customer orders and resolve problems with the customer's satisfaction.
Communicate often and timely with customers and associates.
Resolve problems, handle conflict and make effective decisions.
Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
Maintain familiarity with all inventory products and merchandising programs and ordering systems.
Provide trouble-shooting support and service to customers experiencing problems in the field and selling repair parts as needed.
Document customer quality issues as they arise and work with the team to resolve issues in a cost-effective and expeditious manner.
Utilize company information systems to process orders timely and accurately.
Understand dealership credit policies.
Set an example of professionalism and positive attitude including a neat, orderly, safe work environment.
Other duties as assigned by the manager.
Requirements
WORK ENVIRONMENT & PHYSICAL ABILITIES:
Activities require a full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination.
The position may require standing, balancing, bending or stooping for prolonged periods of time.
The position requires vision and hearing within normal range.
Requires the ability to work under stressful conditions or irregular hours.
Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
Ability to communicate by providing verbal feedback in a professional manner.
Ability to receive and analyze data and input into the computer.
Normal range of hearing and vision.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
High school diploma or equivalent.
Valid Driver's License and MVR in good standing.
Direct industry experiences selling medium and heavy-duty truck parts through distribution and/or directly to the end user.
Knowledge of computers is a must.
Knowledge of diesel engines, gas engines, drive train, and suspensions.
Excellent verbal and communication skills.
Provide outstanding customer service.
Detail oriented.
Ability to understand vague and implicit instructions and react favorably in all work situations.
They must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations.
Able to resolve problems, handle conflict and make effective decisions under pressure. They must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion.
Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans.
They must be able to understand people and be able to communicate effectively with them.
Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.
JOB DETAILS:
Type: Hourly
Compensation Range: $26.00 - $34.00
Bonus Eligibility: Yes
Reports To: Parts CallCenter Supervisor
Closing Date: Open until filled
360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Job Description
We are looking to fill multiple positions for CallCenter Representatives in Mankato MN.
Qualifications
May utilize CallCenter and Customer Service resources in order to investigate complaints. Promotes good will, uses skills to assess customer needs and educate customer on available product/services. Resolves customer complaints/issues; expedites correction or adjustment if warranted.
Additional Information
In person interview is acceptable.
$34k-41k yearly est. 10h ago
Dispatcher / Call Center Specialist - Multiple Shift Openings
Wright-Hennepin Cooperative Electric Association 3.8
Call center agent job in Rockford, MN
Wright-Hennepin International Response Center (WHIRC) is a 24-hour alarm monitoring center. The Dispatch/CallCenter Specialist is responsible for quickly and accurately answering customer calls in a fast-paced high-volume callcenter environment. This position acts as the initial service call contact for customer with service problems and ensures the means for resolution of the problem. Other duties include maintaining alarm activity and performing data entry of new account information and database changes.
The Dispatch/CallCenter Specialist works a 10-hour rotating shift.
Available Shift Schedules:
2:00am - 12:00pm (overnight)
8:00am - 6:00pm
The successful candidate must be able to work the shift schedule, including working weekends and holidays, and be open to helping with shift coverage to accomplish daily requirements and activity as needed. The team atmosphere is fun, engaging and makes time for additional training and career development.
Location
The position is located at our company headquarters in Rockford, Minn. Rockford is located 15 miles west of Plymouth on Hwy 55.
Responsibilities
Answer incoming telephone and alarm traffic in a timely and professional manner. Provide quick, accurate, courteous and professional service, abiding by the customer service standards, policies and procedures. Provide the customer with the best possible service and a positive experience.
Obtain account information from technicians and customers and enter information accurately and in a timely manner to the automation system.
Perform system checks on equipment, recognize and correct minor equipment problems, and accurately report concerns and problems with equipment and customers.
Train and participate in monthly training, emergency generator and back-up power testing, complete Central Station Alarm Association training and certification.
Working Conditions
The CallCenter Rep works primarily in a climate-controlled office environment. Must have the ability to perform finger and hand manipulation and perform repetitive motions in order to use office equipment. Ability to exert up to 10 lbs. of force when moving items such as computer printouts, notebook ledgers, office equipment, etc. The ability to make verbal and written presentations relating to the business.
Pay
Starting pay is $20.00 plus shift differential for evening/overnight hours.
WH offers a comprehensive health insurance plan including medical, dental, and vision coverage. WH also offers a generous company 401K match and contributions to a Health Savings Account. Employees have the potential to receive an annual bonus. Paid time off and paid holidays are provided. Other benefits include tuition reimbursement programs, flexible spending account access, dependent care FSA, and more.
Requirements
High school education or equivalent
1+ year of customer service experience, preferably in a high call volume environment
Successful completion of WHIRC dispatcher training and probation
Must obtain and maintain all initial and ongoing licensures by meeting all state and federal requirements
Must adhere to WH's core values of Teamwork, Dependability, Performance, Integrity, Safety and Member/Customer Focused.
$20 hourly 12d ago
School District Call Center Specialist
IG 3.7
Call center agent job in Minneapolis, MN
Temp
Indrotec seeking CallCenter Specialists for a local school district transportation office. As a District CallCenter Specialist, you will provide essential frontline support by managing both emergency and non-emergency calls. This role plays a vital part in ensuring safe, efficient, and timely transportation services while delivering exceptional customer service to our community.
Key Responsibilities:
Answer, assess, and triage incoming calls in a prompt and professional manner
Maintain clear, continuous communication with drivers and staff
Accurately report safety concerns, incidents, and unusual activity
Support a positive and professional work environment while upholding confidentiality standards
Qualifications:
High School Diploma or GED required
Minimum of 2 years' experience in customer service or administrative support
Excellent communication, data entry, and problem-solving skills
Familiarity with safety procedures, proper recordkeeping, and communication protocols
Why Join Us?
You'll be part of a dedicated team that prioritizes safety, collaboration, and service excellence. If you thrive in a fast-paced environment and enjoy helping others, we'd love to hear from you.
$38k-47k yearly est. 60d+ ago
Call Center Agent
United Partners Outreach Inc.
Call center agent job in Brainerd, MN
Job DescriptionBenefits:
Daily Contests
Bonus based on performance
Paid time off
* NO EXPERIENCE REQUIRED * NO WEEKENDS * NO LATE NIGHTS * STARTING $14 - $15.50 hr. during training for dependable people
* UP TO $21.50 hr after training
* SET SCHEDULE, so you can plan your life
* FULL or PART TIME HOURS AVAILABLE
* EASY WORK that does not require hard labor
* WARM in the Winter and COOL in the Summer
* STEADY YEAR ROUND WORK, with no layoffs
United Partners works with local and national veteran organizations to bring awareness about the challenges and solutions that are available for our homeless and disabled vets, as well as enable Post members to continue volunteer work at VA hospitals and medical facilities and provide resources to help serve the needs of veterans who are coming home and suffering service-related disabilities.
We are currently seeking 3 dependable individuals to work from our upscale Brainerd location as a CallCenter Rep. If you can sit on your butt and talk, you can do this job.
This fun, exciting and challenging position involves taking pledges for a highly respected veteran charities. Fun environment, great hours, up to $14.00 - $15.50 hr. to start for dependable people. All while helping a good cause. Guaranteed salary plus bonuses, paid personal time off, and contest incentives.
Qualified candidate will be very dependable, possess strong verbal skills and be comfortable talking with people.
For personal interview please call Sara @ **************. Since we want to speak to you on the phone, please call and leave a message on our employment line rather than e-mail.
$14-15.5 hourly 6d ago
Island Passport Club Representative - $16.00 per hour
Treasure Island Resort & Casino 4.1
Call center agent job in Northfield, MN
Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift ESSENTIAL DUTIES AND RESPONSIBILITIES
Welcome guests, answer questions and provide information and support to guests
Input, update and maintain accurate player information in the casino management system
Issue Island Passport club cards for club members
Be knowledgeable about and provide guests with information regarding Island Passport club membership, property-wide events and other property amenities
Redeem cash, prizes and comps for guests following department guidelines
Meet goals as established by management
Maintain a working knowledge of promotional systems
Performance point and promotion adjustments following department guidelines
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Required Knowledge and Certification:
High School Diploma/GED or equivalent experience
Preferred Knowledge and Certification:
1-year hospitality or guest service experience, preferably in casinos
Required Skills:
Accurate and detail oriented
Highly organized and ability to adapt quickly to changing priorities
Excellent verbal and interpersonal communication and problem solving skills
Proven high guest service skills
Proficient computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Required Abilities:
Ability to work in a fast paced environment
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to follow established dress code policies and practice good personal hygiene
Ability to speak in a clear, concise and pleasant voice
Ability to retain large amounts of information regarding the property and its amenities
Ability to read and write English
PHYSICAL DEMANDS
Must be able to walk, stand and/or sit for long periods throughout the day
Must have a good sense of balance, and be able to bend, kneel, stoop and twist
Must be able to push, pull and grasp objects occasionally
Must have the ability to independently lift up to 25 pounds occasionally
Must be able to perform repetitive hand and wrist motions
WORKING ENVIRONMENT
Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke and outdoors for guest events
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Extensive computer use
Occasionally must deal with angry or hostile individuals
High volume direct public contact
$16 hourly 1d ago
Customer Service Representative
Taylor Corporation 4.3
Call center agent job in Mankato, MN
Come Work with Us!
Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check!
partners/taylorcorp/
Taylor Corporation is a growing, dynamic company with bigplans for the future-and our people. Family owned and proud of it, we power our employees' potential and strive to createopportunityand security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.
Ready to build a career? It's time to look at Taylor.
Your Opportunity: Navitor, a branch of Taylor Corporation, is looking for a new Customer Service Representative to join the team onsite in our North Mankato, MN facility!
Your Responsibilities:
Work with our customers and sales representatives by taking incoming calls and making outbound calls
Enter and process orders with our internal systems
Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers
Represent the company and its products in a courteous and professional manner
Continuously evaluate andidentifyopportunities to drive process improvements that positivelyimpactthe customer's experience
Your Shift:
1st Shift; Monday - Friday, 7:30am - 4:00pm
Onsite at 1750 Tower Blvd. North Mankato, MN 56003
You Must Have:
1+ experience in a Customer Service related field
Strong written and verbal communication skills
Professional phone and email etiquette
Strong multi-tasking, attention to detail and analytic problem-solving skills
We Would Also Prefer:
High school education or equivalent
Strong knowledge of printing process and pricing
Strong computer experience with a preference in Microsoft Office
Theanticipatedhourly range for this position is $16.00 - 20.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just onecomponentof Taylor Corporation's total compensation and benefits package for employees.
About Taylor Corporation
One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.
With more than 50 years of categoryexpertiseand10,000 employeesspanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and64 hoursof annual holiday pay.
The Employerretainsthe right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin,veteranor disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.