Post job

Call center agent jobs in Montgomery, AL

- 88 jobs
All
Call Center Agent
Customer Service Representative
Call Center Representative
Customer Service Consultant
  • Branch Customer Service

    Air Hydro Power 4.1company rating

    Call center agent job in Montgomery, AL

    As Branch Customer Service this position will serve the customers in a variety of ways. One responsibility will be to drive to deliver product and make pick-ups at customer facilities and branch locations in an efficient, safe manner while also performing the following duties: Receive, ship, unload, organize, stock, and maintain products and material contained in the warehouse. Another essential responsibility will be to assist walk-in customers and counter sales at the store location. This will include shipping and receiving functions in the warehouse; makes quotations on standard items, processes orders, and relays pertinent information to customers; as well as coordinates with other departments in handling purchase orders and provides value added services to customers. Supervisory Responsibilities: None Duties/Responsibilities: Branch Driver Drives truck, van, or another vehicle. Prepare shipments and verify load against shipping paper. Schedule delivery route, sort, and load delivery items in the most efficient means to be delivered. Load delivery vehicle in a safe manner ensuring the load will be safe to travel to its destination without damage to product or vehicle. Handle VMI accounts. You will be required to deliver and stock material at customers' facilities. Inspect and maintain the delivery vehicle. Check all fluids, lights, brakes, and tires, making sure they are serviced regularly. Make sure the vehicle is kept clean both inside and out. The driver must also assist warehouse personnel when in the warehouse after daily deliveries are completed. Counter Sales Receives requests for product selection, price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers. Achieves and maintains rapport with customers and works to give them the best possible customer service. Uses corporate ERP system (P21) to retrieve customer information, stock status information, purchase order status, and make changes to customer purchase orders. Ensures that correct codes are used for retrieving and inputting information. Performs regular “cycle counting” of stock inventory. Regularly uses hand tools (chop saws, cut-off saws, and hydraulic crimper) to make custom hose-assemblies for walk-in customers. Must be able to read measurements on a ruler, digital calibrator, tape measure, etc. Must frequently research part numbers and specifications in vendor catalogs. Operates the retail counter by handling walk-in cash and credit card sales. Warehouse Clerk Assist in shipping and receiving functions. Unload and load trucks for shipments. Check-in merchandise and verify incoming materials against packing list to ensure accuracy. Look up and compute inbound freight using zip codes and weight to determine freight costs to be added to customer order in corporate ERP system. Assemble customer orders according to the pick ticket by pulling parts warehouse shelving and put in appropriate area for shipment to customer. Quality check orders to ensure correct items are picked and correct shipping method is used before shipping order to customer. Package customer orders in the best way possible to prevent damage or loss during shipment to customer. Operate forklift to put away or pull material and in general warehouse duties. Enter information into corporate ERP system. Maintain a clean and safe work environment including maintaining aisle ways, keeping warehouse stock neat and orderly, removing trash and recycling to appropriate dumpster. Wear proper safety equipment for the task being performed. Use computers to ship customer orders by verifying carrier, freight, and payment method. Put stock away according to bin location. Skills/Abilities: Thorough understanding of or the ability to quickly learn production operations and machinery. Excellent supervisory and leadership skills. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Proficient with Microsoft Office Suite or related software to complete reports and logs. Proven ability to work effectively in a team environment with associates. Requirements Education and Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Physical Requirements: While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move over 100 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. Our Benefits! #1 CULTURE!!! Fun, Family-Oriented Work Environment! Medical, Dental, and Vision benefits that begin on your 1st day of work! Employee Stock Ownership Plan (ESOP) Company Paid Life, Dependent Life, Short- & Long-Term Disability Insurance 10 Paid Holidays per year Vacation & Personal Time Employer HSA Contribution Company Paid Bereavement Time Company Paid Maternity and Paternity Leave On-site Gym Are you an underappreciated, hard worker? Come see why AHP was voted a Nationally Certified "Great Place to Work"! AHP is an Equal Opportunity Employer
    $31k-45k yearly est. 2d ago
  • Scheduler/Call Center Representative

    Yadkin Valley Cabinet Co 4.0company rating

    Call center agent job in Montgomery, AL

    Yadkin Valley Cabinet Co., Inc. was established in 1989 and has witnessed a tremendous amount of growth in a short period of time. We implement cutting edge technology that permits us to be competitive in all aspects of cabinet production. Job Description Core responsibilities include: Answers all incoming calls and dispatch requests Dispatches and assigns service requests Performs duties as a member of a team where the following duties and responsibilities will be shared and adjusted to the customer's and/or leader's needs: Supports the leaders in support services and should be Customer oriented. Relates to all customers in a friendly, accommodating, and respectful manner that creates good will. Sets high personal standards of performance and accepts responsibility and accountability of all actions. Committed to performance improvement and positive change and adheres to department dress code and proper hygiene when reporting to work and performing job duties. Qualifications Minimum Requirements: Must be able to read, write, comprehend, and communicate the English language. High school diploma or GED required. Six months to one year of previous related experience and delegation skills is desired. Five years working with computers and data entry is required as well as the ability to type 40 wpm. Ability to remain calm in less than calm circumstances. Strong Verbal and Written Communication Skills. Flexibility, versatility, and reliability as a team player. Physical Requirements: Must be able to sit at desk for long periods. May occasionally require walking, bending, or stretching. Occasionally lifts, carries, pushes, and/or pulls equipment, materials, and supplies weighing 20 pounds or less. The potential for eyestrain exists with long-term exposure to the computer monitor. Must have adequate or corrected vision, hearing, and speech in order to communicate effectively via telephone, radio, and face to face. Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-40k yearly est. 14h ago
  • Customer Service Representative

    Greenpoint 4.3company rating

    Call center agent job in Montgomery, AL

    Description About GreenPoint Ag GreenPoint Ag is a farmer-owned, American-owned company. We're committed to farmers' success, because that's the only way we succeed. It's a responsibility we don't take lightly, and we look for employees who share this same commitment. As a leading Southeastern U.S. agricultural inputs company, we source our strength from high-quality employees who allow us to build long-term relationships with our customers. We operate in over 100 communities across ten states. If you share a passion for rural America and the farmers who are so vital to its health, then we'd like to talk with you. We are an Equal Opportunity Employer committed to creating an inclusive and dynamic workplace with the opportunity to challenge yourself in one of today's most vital industries. If you are a hardworking, passionate team player we would love to consider adding you to the GreenPoint Ag team. Our Opportunity We are looking for someone to fill a role for our location facility at Montgomery, AL. The position is regular full-time. The job role is primarily Customer Service Representative. Our culture fosters a connected work environment, employee engagement, and career development. Resume is required for this position Summary/Objective Serves as the customer liaison to bridge customers with account managers, supply, and logistics. Responsible for the successful execution and management through the entire life cycle of contracts and orders. Works directly with account managers and ensures the highest level of support for GreenPoint Ag's customers and vendors.Essential Functions Builds strong customer relationships through providing excellent service Performs contract management (i.e. contract entry, maintenance of orders, contract closure, reconciliation, etc.) Addresses customer requests via phone or email (internal & external customers) Performs customer invoicing Collaborates with teammates Performs inventory management within ERP system Works closely with sales, supply, logistics and other GreenPoint Ag teams Ensures consistent adherence to approved credit policy Assists Warehouse Manager with merchandising, inventory management and housekeeping Deliver products when necessary Assist with loading/unloading products Supervisor This job has no supervisory responsibilities. Required Qualifications One year certificate from college or technical school; or 2+ years of experience and/or training in operations, customer support, or a related role; or equivalent combination of education and experience Experience with agriculture preferred Valid driver's license; must be able to meet a Motor Vehicle Review in accordance with Company policy Knowledge, Skills & Abilities Excellent interpersonal skills necessary for customer relations Strong written and verbal communication skills Dedication to building strong relationships with external and internal customers Creative problem-solving abilities Courageous decision-making abilities Aptitude to effectively prioritize and execute tasks to full completion Ability to meet challenging deadlines while still producing high-quality work Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) Must be innovative and self-motivated; needs to have a passion for the business and a willingness to learn Ability to work varied hours/days, including nights, weekends, and holidays as needed Ability to communicate with associates and customers Ability to read, count, and write to accurately complete all documentation Work Environment While performing the duties of this job, the employee regularly works in an office setting, but may occasionally visit agricultural/warehouse sites that include exposure to extreme temperatures, dust, moisture, noise, and industrial hazards that require the use of PPE. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods and the use of hands to finger is common. No heavy lifting is expected. Exertion of up to 10 lbs. of force may occasionally be required. While performing the duties of this job, good manual dexterity for the use of common office equipment such as computer terminals, calculator, and copiers is needed. While performing the duties of this job, the employee is frequently required to walk and talk or hear. Specific vision abilities required by this job include distance vision and ability to adjust focus. Vision requirements relate to ability reading/using computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel Approximately 3% Other Duties Please note this is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Other job-related duties may be assigned without need to change this job description. GreenPoint Ag reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice. EEO Commitment: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law. BenefitsMedicalDentalVisionLife and AD&DDisability 401K Paid Vacation TimePaid Sick TimePaid Personal Choice Days (2) Paid Community Volunteer TimeEmployee Assistanceand more…. Communication with You We are mindful that the job placement market has recently been infiltrated by individuals attempting to commit fraudulent acts. Unauthorized persons have been known to place advertisements for fake positions in the name of innocent and unwitting employers by mixing them in among legitimate job postings on authorized sites and by posting them on sites not used by the genuine employer. These imposter advertisements sometimes contain contact information for interested applicants that are different from an employer's career website or company email address. Such imposter job advertisements typically include promises of high-paying jobs with the requirement that job seekers first send sensitive personal information or money to pay for things such as visa applications or processing fees. Please be advised that GreenPoint Ag will never ask a potential job seeker for any sort of advance payment as part of the recruitment or hiring process. You should look carefully at any email address that you are instructed to use to submit a job application. All email correspondence from GreenPoint Ag ends in “@greenpointag.com.” If you have questions about any of our open positions, please visit our careers website at *************************************
    $27k-33k yearly est. Auto-Apply 56d ago
  • Call Center Representative

    Non-Providers Careers 4.2company rating

    Call center agent job in Montgomery, AL

    Join Our Team at The Center for Pain! Are you a skilled and compassionate Call Center Representative looking for a fulfilling center opportunity? Look no further! The Center for Pain is seeking a dedicated individual to join our dynamic team and contribute to providing exceptional care to our patients. Position: Call Center Representative About Us: At The Center for Pain, we take pride in delivering top-notch healthcare services in a friendly and efficient environment. Our dedicated team of professionals is committed to providing excellent care to our patients. With a strong focus on a healthy work-life balance, we offer a competitive wage and a supportive work environment. What Sets Us Apart: Great Lifestyle: We understand the importance of a balanced lifestyle, and our clinic promotes a healthy and positive work environment. Competitive Wage: We offer a competitive package to recognize and reward your skills and dedication. Fantastic Team: Join a group of fellow employees who are not just colleagues but a supportive and collaborative team. Efficiency: Despite our busy schedule, we pride ourselves on being highly efficient, ensuring a streamlined and organized work environment. Exceptional Physicians: Work alongside experienced and compassionate physicians who are leaders in pain management, providing an excellent learning environment. Health Insurance Benefits: Comprehensive health insurance coverage for employees, ensuring peace of mind for you and your family. Key Responsibilities: Handle incoming calls from patients and healthcare providers to schedule appointments for pain management services. Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism. Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions. Utilize scheduling software to coordinate and organize patient appointments efficiently. Ensure accurate entry of patient information and appointment details into the system. Work closely with healthcare providers to accommodate urgent and specialized appointment requests. Communicate schedule changes or adjustments to relevant staff members promptly. Qualifications: Previous experience in a call center or customer service role, preferably in a healthcare setting. Strong communication skills with focus of empathy and active listening. Proficient computer skills, including experience with scheduling software and electronic health records. Ability to multitask and prioritize in a fast-paced environment. Attentional to detail and accuracy in data entry. Knowledge of medical terminology and pain management practices is a plus. Commitment to maintaining patient confidentiality and adhering to HIPAA regulations. If you are passionate about making a positive impact in the lives of patients and want to be a part of our dedicated team, please apply today! Don t miss out on this opportunity to grow your career and contribute to the success of The Center for Pain! Join us in providing great care to those in need. We look forward to welcoming you to the team!
    $22k-29k yearly est. 42d ago
  • Call Center Rep 3:00pm-11pm Part Time

    116508 Innovation at Work

    Call center agent job in Montgomery, AL

    Job DescriptionDescription: · Must operate (cell phones, UAB paging, Access 3000, ASCOM phone) and/or monitor electronic telephone attendant console, a personal computer (PC), radio paging system, two-way radio, public address system, and other associated equipment. Have the ability to handle: emergency calls, medical emergencies, fire procedures, control groups, bomb threats, knowledge of the security alarms, disaster plans and other urgent matters as they arise. · The operator must work independently, carrying out recurring duties following established policies and procedures. · The operator must have the ability to problem solve and make decisions in emergency situations. · Operators must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work condition. · Telephone operator must be able to speak and understand English as a primary language with a high level of comprehension. · Operators must have excellent customer service skills. · Be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, appointment calls) over varied circuits or routings or performing information operator work. · The Candidate shall ensure that the switchboard is manned 24 hours per day, seven days per week, including holidays. · The Candidate shall provide general and patient information to direct person-to-person contacts · The Candidate shall handle emergency calls, such as cardiac arrests, telephone or telephone system failure, fire alarms, control panel alarms, bomb threats, disasters, etc., by contacting the appropriate VA personnel and/or telephone technician · The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number. · The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard. · The Candidate shall respond to all operator assisted calls within 30 seconds and initiate appropriate action(s) upon request from the caller. · The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities. · The Candidate shall track inquires, questions and answers and provide resolution. · The Candidate must be familiar with the Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, and other similar situations. · The Candidate must be able to Speak Clearly and in a Proper Tone So As To Be understood in all capacities. · The Candidate shall maintain and update Various On-Call Schedules. · The Candidate shall operate monitor and responds to fire and smoke alarms. · The Candidate shall provide directory information for both internal and external caller through computer system · The Candidate should have ability to handle busy switchboard and emergency situations. · The Candidate should provide best customer service at all times while using good discretion and judgment. · The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department. Requirements: MINIMUM REQUIRED SKILLS/EXPERIENCE: · The Candidate must have 1 -2 years of experience as a Telephone Operator. · The Candidate must be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization. · The Candidate must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.
    $22k-29k yearly est. 12d ago
  • Call Center Representative

    Kuresmart Pain Management

    Call center agent job in Montgomery, AL

    Join Our Team at The Center for Pain! Are you a skilled and compassionate Call Center Representative looking for a fulfilling center opportunity? Look no further! The Center for Pain is seeking a dedicated individual to join our dynamic team and contribute to providing exceptional care to our patients. Position: Call Center Representative About Us: At The Center for Pain, we take pride in delivering top-notch healthcare services in a friendly and efficient environment. Our dedicated team of professionals is committed to providing excellent care to our patients. With a strong focus on a healthy work-life balance, we offer a competitive wage and a supportive work environment. What Sets Us Apart: * Great Lifestyle: We understand the importance of a balanced lifestyle, and our clinic promotes a healthy and positive work environment. * Competitive Wage: We offer a competitive package to recognize and reward your skills and dedication. * Fantastic Team: Join a group of fellow employees who are not just colleagues but a supportive and collaborative team. * Efficiency: Despite our busy schedule, we pride ourselves on being highly efficient, ensuring a streamlined and organized work environment. * Exceptional Physicians: Work alongside experienced and compassionate physicians who are leaders in pain management, providing an excellent learning environment. * Health Insurance Benefits: Comprehensive health insurance coverage for employees, ensuring peace of mind for you and your family. Key Responsibilities: * Handle incoming calls from patients and healthcare providers to schedule appointments for pain management services. * Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism. * Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions. * Utilize scheduling software to coordinate and organize patient appointments efficiently. * Ensure accurate entry of patient information and appointment details into the system. * Work closely with healthcare providers to accommodate urgent and specialized appointment requests. * Communicate schedule changes or adjustments to relevant staff members promptly. Qualifications: * Previous experience in a call center or customer service role, preferably in a healthcare setting. * Strong communication skills with focus of empathy and active listening. * Proficient computer skills, including experience with scheduling software and electronic health records. * Ability to multitask and prioritize in a fast-paced environment. * Attentional to detail and accuracy in data entry. * Knowledge of medical terminology and pain management practices is a plus. * Commitment to maintaining patient confidentiality and adhering to HIPAA regulations. If you are passionate about making a positive impact in the lives of patients and want to be a part of our dedicated team, please apply today! Dont miss out on this opportunity to grow your career and contribute to the success of The Center for Pain! Join us in providing great care to those in need. We look forward to welcoming you to the team!
    $22k-29k yearly est. 47d ago
  • Call Center Representative

    Eyesouth Partners

    Call center agent job in Montgomery, AL

    Montgomery Eye Physicians are committed and dedicated to serve. We continue to provide state-of-the-art eye care to patients of all ages. Offering a broad range of services from routine eye exams, glasses, contact lens, to no-stich cataract surgery as well as Lasik, corneal transplant and Glaucoma Surgery. We have locations in Central Alabama and the River Region. Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will serve as the first point of contact for patients, referring doctor offices and pharmacies, assisting them with inquiries, appointments, medical information, and providing outstanding customer service. Responsibilities Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner. Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties. Verify patient information and obtain necessary medical information to create a comprehensive medical advisory. Update electronic health records (EHR) accurately and efficiently. Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients. Advances medical knowledge to understand various diagnosis for efficient triaging and scheduling requirements. Handle patient complaints, issues, and concerns professionally, aiming to resolve them to the patient's satisfaction. Collaborate with external medical professionals such as referring Doctor offices and other internal departments to ensure seamless patient care coordination. Maintain cohesive physician schedules for affiliated practices and locations. Document call interactions and relevant patient information accurately in the call center software system. Adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations. Participate in ongoing training to stay updated on medical procedures, policies, and call center software. Strive to achieve and exceed call center performance metrics, including call quality, first-call resolution, and patient satisfaction scores. Handle high call volumes and manage multiple tasks simultaneously while maintaining a positive attitude. Accurately and efficiently process and transfer calls as needed using a multi-line phone system Qualifications High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus. Previous experience in a call center, customer service, or healthcare setting is advantageous. Previous ophthalmology experience a plus. Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly. Empathy, compassion, and a customer-focused mindset when dealing with patients. Familiarity with medical terminology, healthcare procedures, and insurance concepts. Proficiency in using call center software, databases, and electronic health records (EHR) systems. Excellent multitasking skills and the ability to work under pressure. Strong problem-solving abilities to address patient inquiries effectively. Ability to maintain professionalism and composure during stressful situations. Understanding of HIPAA regulations and patient confidentiality. Positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment. Company Benefits We offer a competitive benefits package to our employees: Medical Dental Vision 401k w/ Match HSA/FSA Telemedicine Generous PTO Package We also offer the following benefits for FREE: Employee Discounts and Perks Employee Assistance Program Group Life/AD&D Short Term Disability Insurance Long Term Disability Insurance EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
    $22k-29k yearly est. Auto-Apply 60d+ ago
  • Call Center Representative

    Clearway Pain Solutions Institute 3.8company rating

    Call center agent job in Montgomery, AL

    Join Our Team at The Center for Pain! Are you a skilled and compassionate Call Center Representative looking for a fulfilling center opportunity? Look no further! The Center for Pain is seeking a dedicated individual to join our dynamic team and contribute to providing exceptional care to our patients. Position: Call Center Representative About Us: At The Center for Pain, we take pride in delivering top-notch healthcare services in a friendly and efficient environment. Our dedicated team of professionals is committed to providing excellent care to our patients. With a strong focus on a healthy work-life balance, we offer a competitive wage and a supportive work environment. What Sets Us Apart: * Great Lifestyle: We understand the importance of a balanced lifestyle, and our clinic promotes a healthy and positive work environment. * Competitive Wage: We offer a competitive package to recognize and reward your skills and dedication. * Fantastic Team: Join a group of fellow employees who are not just colleagues but a supportive and collaborative team. * Efficiency: Despite our busy schedule, we pride ourselves on being highly efficient, ensuring a streamlined and organized work environment. * Exceptional Physicians: Work alongside experienced and compassionate physicians who are leaders in pain management, providing an excellent learning environment. * Health Insurance Benefits: Comprehensive health insurance coverage for employees, ensuring peace of mind for you and your family. Key Responsibilities: * Handle incoming calls from patients and healthcare providers to schedule appointments for pain management services. * Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism. * Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions. * Utilize scheduling software to coordinate and organize patient appointments efficiently. * Ensure accurate entry of patient information and appointment details into the system. * Work closely with healthcare providers to accommodate urgent and specialized appointment requests. * Communicate schedule changes or adjustments to relevant staff members promptly. Qualifications: * Previous experience in a call center or customer service role, preferably in a healthcare setting. * Strong communication skills with focus of empathy and active listening. * Proficient computer skills, including experience with scheduling software and electronic health records. * Ability to multitask and prioritize in a fast-paced environment. * Attentional to detail and accuracy in data entry. * Knowledge of medical terminology and pain management practices is a plus. * Commitment to maintaining patient confidentiality and adhering to HIPAA regulations. If you are passionate about making a positive impact in the lives of patients and want to be a part of our dedicated team, please apply today! Dont miss out on this opportunity to grow your career and contribute to the success of The Center for Pain! Join us in providing great care to those in need. We look forward to welcoming you to the team!
    $22k-28k yearly est. 48d ago
  • Call Center Representative

    Career Personnel

    Call center agent job in Montgomery, AL

    CALL CENTER REPRESENTATIVE - CONTRACT TO PERMANENT $12.00 per hour. One week of training will start on 11/03/2025 - 12:00 pm to 09:00 pm, Monday through Friday. (You must be able to attend EVERY DAY of training to qualify) The regular schedule will be a rotation of any time between 07:00 am and 09:00 pm, Monday through Sunday. Casual dress code. RESPONSIBILITIES Inbound and outbound phone calls Clerical work Data entry REQUIREMENTS Computer literate Ability to type 20 words per minute as a minimum (testing will be required) Excellent grammar and ability to speak clearly Reliable transportation and the ability to attend work every day
    $12 hourly 60d+ ago
  • Customer Service Representative (Auburn Business Office)

    Southern Company 4.5company rating

    Call center agent job in Union Springs, AL

    This position will act as the initial contact with the customer, whether in the local business office or through telephone or online inquiries. The successful candidate must be able to handle cashier responsibilities, bill inquiries, applications for service, non-pay reconnects, payment arrangements, billing adjustments, and promote products and services. The successful candidate should be knowledgeable of collection procedures. They must have the ability to engage with the public in a tactful and courteous manner. Applicant should be customer service oriented and must have a positive attitude, good communication skills, and possess strong initiative. **_The salary range for this position is $44,500 - $46,000, base. Additional premium pay incentive may be offered to the successful candidate with bi-lingual (English/Spanish) speaking ability._** **Responsibilities:** + Receiving and greeting customers in the local office and/or over the phone or online + Processing payments and balancing cash funds: + Posting payments in CSS, processing Item 14 payments, daily balancing cash drawer and kiosk + Assisting customers with electrical service issues: + Connect/disconnect service, assessing deposits, outdoor lighting request, outage reporting, rate selection + Responding to customers with billing or collection inquiries: + Final bill collections, high bill explanations, payment arrangements, special agreements set-ups, transfer payments, issuing various meter investigation orders + Promoting and selling Alabama Power Company products and services: + Budget billing, flat bill, EFT, paperless billing, All Connect transfers, Agency Assistance portal, landlord portal, OCC + Assisting customers with program requests: + Bill extender, summary billing, SSI, text messaging enrollments (billing and outage alerts) + Educating customers on ways to avoid/address service or payment issues in the future + Understands the meter reading process and billing cycle + Representing Alabama Power Company to customers in a positive manner + The successful candidate will also play a key role in providing exceptional customer support through taking calls supporting the Call Center **Experience:** + Proven customer service experience + Cash handling experience preferred + Collection experience preferred **Knowledge, Skills & Abilities:** + Customer focused and excellent interpersonal skills + Ability to work well with internal and external customers + Strong analytical and problem-solving skills + Ability to build and maintain relationships with customers and co-workers + Excellent time-management, planning, and organizational skills + Team player with ability to effectively interact with others to achieve success + Understanding of Customer Service Code of Conduct and Code of Ethics + Must be able to successfully complete all required testing for this position **Required Test:** + 00126 - CSR-MH (Customer Service Assessment) **Benefits:** + Competitive Pay + Excellent benefits packages which includes: + Medical and dental coverage + Defined Pension/Cash Balance Benefit Plan + Performance-sharing plan + 401(k) plan with a generous company match + Bonus opportunities + Tuition Reimbursement **Location** : + This position will report to the Auburn office. Alabama Power provides safe, reliable, and affordable electricity to 1.5 million customers across the lower two-thirds of Alabama. For more information, visit ******************** and connect with the company on Facebook (Facebook.com/AlabamaPower), Twitter (Twitter.com/AlabamaPower), LinkedIn (Linkedin.com/company/alabama-power), and Instagram (Instagram.com/alabamapower). Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit *********************** . Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here **************************************************** . Additional and specific details about total compensation and benefits will also be provided during the hiring process. Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. Job Identification: 15960 Job Category: Customer Service Job Schedule: Full time Company: Alabama Power
    $44.5k-46k yearly 15d ago
  • Motivated Customer Service Representative

    Elite Level Marketing 4.0company rating

    Call center agent job in Montgomery, AL

    No Goal Or Aspiration Is Too Big To Attain With Hard Work And Determination. Our Team And Clients Are The Lifeblood Of Our Success. Anything Is Possible. In Our Dictionary The Word No Does Not Exist. Elite Level Marketing Was Created To Acquire And Retain Customers In A Personalized Manner For All Types Of Companies. Today, We Are A Market Leader In Outsourced Marketing And Innovative Marketing Campaigns. Job Description The Personal Approach: Our method is simple: we apply a customer-friendly, face-to-face approach to our strategies. By directly meeting with consumer customers, we can dramatically increase our clients' customer satisfaction without dramatically increasing their budget. Our technique is proven to be the most effective way to penetrate a target market and acquire new, profitable customers. What does this mean? At this moment, we are looking for energetic, career-minded individuals to aid us with our expansion goal. These candidates will be hired as entry-level customer service representatives for the area with rapid advancement opportunities to move into management. Our training program is designed to cross-train the right candidate in all aspects of business and marketing as well as incorporate communication and team leadership. The focus is to prepare them for a position as a branch manager of a location, overseeing the marketing for a Fortune 100 client. Qualifications Responsibilities in this program include: • Team Leadership • Customer Acquisition • Building Client Relations • Oversee Campaign Development • Manage Customer Service, Administration, and Sales Personnel Our Company offers: • Competitive Pay Structure • Hands-on Training • Outstanding Growth Opportunities • Travel Opportunities Additional Information No experience is necessary. Advancement is based solely on performance, not on seniority. We are filling positions ASAP, so please respond promptly if interested. Please note; all applicants should have living accommodation in the area. Due to the high number of qualified people looking for work in the area, we cannot hold spots for those hoping to relocate once they find work.
    $24k-31k yearly est. 14h ago
  • Customer Service Representative- Parts Planner

    Alamo Iron Works 4.0company rating

    Call center agent job in Selma, AL

    Alamo Group Ag Americas, LLC. is currently recruiting for an experienced Customer Service Representative to join the Alamo Group Ag Americas Team in Selma, Alabama. Alamo Group Ag Americas, Inc., a member of the Alamo Group family of companies, is the leading North American manufacturer of rotary cutters, finishing mowers, landscape tools, and tractor-mounted implements used in the agricultural market. Located in Selma, Alabama for over 70 years, Alamo Group Ag Americas' products have earned an enviable reputation for their ruggedness and durability in the most challenging work environments. To apply for this position go to *************** Alamo Group Ag Americas Inc. offers competitive salary, benefits and relocation assistance. For additional information about Bush Hog, Inc., please visit our company website at *************** or check out our Facebook page. EEO Statement EOE Minorities/Females/Protected Veterans/Disabled. Drug Free Workplace
    $24k-30k yearly est. 5d ago
  • Customer Service Representative I

    Kimber Mfg., Inc.

    Call center agent job in Troy, AL

    Job Title: Customer Service Representative I Classification: Non-Exempt Grade: Hourly Grade 1 Department: Customer Service Reports To: Director of Customer Service, Dealer Support, & Product Services Date: 12/02/2025 SUMMARY/ OBJECTIVE The Customer Service Representative I is a key factory staff member responsible for providing customers with a positive experience through effective inquiry resolution. The Customer Service Representative will work in concert with in-house departments to address incoming calls and emails from Kimber end users and dealers while achieving quality goals defined and established by upper management. ESSENTIAL DUTIES & RESPONSIBILITIES Develop a best in class service experience for the customer Ensure the satisfactory resolution to customer inquiries by assisting with technical product concerns via phone, mail, and email Understand/learn the nature and functionality of the products Kimber markets to ensure customer questions are answered accurately Liaison between consumers and the Product Services department regarding repairs and service recommendations Maintain an inventory of Customer Service material as directed Exercise appropriate judgement in determining whether work may or may not be covered under warranty Receive and process catalog requests Lift and transport catalog and mailer boxes Process return shipping labels Report trends and other data as required Recommend and implement tools to provide a superior customer interaction with the company Attend trade shows and events as needed Effectively communicate and notify supervisor when there are discrepancies Must be able to accurately input all required data into the manufacturing database Complete other duties as assigned by manager QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proficient with MS Office, email, and ability to master new applications (e.g. ERP software) Knowledge of firearms; quality, features, safety, etc. Professional and cordial demeanor Accurately type 35 words per minute or faster Ability to use phones, copiers, and other standard office equipment properly Mastery of the English language Excellent communication skills both verbal and written Cross functional team builder/player with high levels of professionalism, integrity, and enthusiasm Must be able to work accurately and efficiently in a fast work environment that has the potential to change due to regulatory and business needs Need to be detail oriented and highly organized with the ability to multi-task Experience working independently with little supervision EDUCATION/EXPERIENCE Required: High School Diploma or GED Preferred: Bachelor's Degree in Business Administration or related field LANGUAGE SKILLS Ability to read, analyze, and interpret quality performance reports and create solutions. Ability to effectively present information to management, public groups, and/or boards of directors. REASONING ABILITY This position requires various reasoning abilities in order to be successful such as: Ability to collect and document data Ability to follow written and oral instructions Ability to perform complex and varied tasks Ability to perform simple, repetitive tasks for an extended period of time COMPUTER SKILLS Required knowledge of MS Excel and MS Word using MS Windows platform. MS PowerPoint and Outlook. TRAVEL REQUIREMENTS This position may require travel occasionally. OTHER SKILLS AND ABILITIEs Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, overtime before and after shifts and on weekends. Ability to work as part of a team, including all related departments/plants or independently as required to achieve internal and external customer satisfaction. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to touch, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance and stoop, kneel, or crouch. WORK AUTHORIZATION This position requires compliance with the Export Administration Regulations ("EAR"). Must be a "U.S. Person" as defined by all pertinent regulations and are required to show proof substantiating this upon being hired. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and/or responsibilities may change at any time with or without notice at the sole discretion of the Company.
    $24k-32k yearly est. Auto-Apply 22d ago
  • Customer Service Representative I

    Kimber America

    Call center agent job in Troy, AL

    Job Title: Customer Service Representative I Classification: Non-Exempt Grade: Hourly Grade 1 Department: Customer Service Reports To: Director of Customer Service, Dealer Support, & Product Services Date: 12/02/2025 SUMMARY/ OBJECTIVE The Customer Service Representative I is a key factory staff member responsible for providing customers with a positive experience through effective inquiry resolution. The Customer Service Representative will work in concert with in-house departments to address incoming calls and emails from Kimber end users and dealers while achieving quality goals defined and established by upper management. ESSENTIAL DUTIES & RESPONSIBILITIES Develop a best in class service experience for the customer Ensure the satisfactory resolution to customer inquiries by assisting with technical product concerns via phone, mail, and email Understand/learn the nature and functionality of the products Kimber markets to ensure customer questions are answered accurately Liaison between consumers and the Product Services department regarding repairs and service recommendations Maintain an inventory of Customer Service material as directed Exercise appropriate judgement in determining whether work may or may not be covered under warranty Receive and process catalog requests Lift and transport catalog and mailer boxes Process return shipping labels Report trends and other data as required Recommend and implement tools to provide a superior customer interaction with the company Attend trade shows and events as needed Effectively communicate and notify supervisor when there are discrepancies Must be able to accurately input all required data into the manufacturing database Complete other duties as assigned by manager QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proficient with MS Office, email, and ability to master new applications (e.g. ERP software) Knowledge of firearms; quality, features, safety, etc. Professional and cordial demeanor Accurately type 35 words per minute or faster Ability to use phones, copiers, and other standard office equipment properly Mastery of the English language Excellent communication skills both verbal and written Cross functional team builder/player with high levels of professionalism, integrity, and enthusiasm Must be able to work accurately and efficiently in a fast work environment that has the potential to change due to regulatory and business needs Need to be detail oriented and highly organized with the ability to multi-task Experience working independently with little supervision EDUCATION/EXPERIENCE Required: High School Diploma or GED Preferred: Bachelor's Degree in Business Administration or related field LANGUAGE SKILLS Ability to read, analyze, and interpret quality performance reports and create solutions. Ability to effectively present information to management, public groups, and/or boards of directors. REASONING ABILITY This position requires various reasoning abilities in order to be successful such as: Ability to collect and document data Ability to follow written and oral instructions Ability to perform complex and varied tasks Ability to perform simple, repetitive tasks for an extended period of time COMPUTER SKILLS Required knowledge of MS Excel and MS Word using MS Windows platform. MS PowerPoint and Outlook. TRAVEL REQUIREMENTS This position may require travel occasionally. OTHER SKILLS AND ABILITIEs Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, overtime before and after shifts and on weekends. Ability to work as part of a team, including all related departments/plants or independently as required to achieve internal and external customer satisfaction. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to touch, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance and stoop, kneel, or crouch. WORK AUTHORIZATION This position requires compliance with the Export Administration Regulations ("EAR"). Must be a "U.S. Person" as defined by all pertinent regulations and are required to show proof substantiating this upon being hired. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and/or responsibilities may change at any time with or without notice at the sole discretion of the Company.
    $24k-32k yearly est. Auto-Apply 22d ago
  • Customer Service Rep

    Carsonvalleyhealth

    Call center agent job in Montgomery, AL

    This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $24k-32k yearly est. 5d ago
  • Customer Service Representative - State Farm Agent Team Member

    Zach Knight-State Farm Agent

    Call center agent job in Montgomery, AL

    Job DescriptionBenefits: Flexible schedule Free food & snacks Bonus based on performance Company parties Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Signing bonus ROLE DESCRIPTION: As a Customer Service Representative with Zach Knight State Farm , you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $24k-32k yearly est. 22d ago
  • Customer Service Rep

    TCH Group, LLC 2.9company rating

    Call center agent job in Montgomery, AL

    This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $24k-31k yearly est. 5d ago
  • Customer Service Rep(05363) - 25 Rumbling Waters Dr

    Domino's Franchise

    Call center agent job in Wetumpka, AL

    Job Description Title Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash register and collecting payment from customers. Making consistent products within Domino's Pizza guidelines. Maintaining a clean and organized work environment from our customer's viewpoint. Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards. What are we looking for? A fun and friendly person, who is comfortable talking to strangers. A team player who is punctual and has a positive attitude! You are at least 16 years of age. Pass a Criminal Background check.
    $24k-32k yearly est. 8d ago
  • TES Veterinary Customer Service Rep (all shifts)

    Auburn University 3.9company rating

    Call center agent job in Auburn, AL

    Details** Information **Requisition Number** TES3113P **Home Org Name** Clinical Sciences **Division Name** College of Veterinary Medicine Title** TES Veterinary Customer Service Rep (all shifts) **Estimated Hours Per Week** 20-40 **Anticipated Length of Assignment** 1 year **Job Summary** **This is a pooled posting. This posting will remain open for an extended period of time and selected applicants will be contacted as future staffing needs arise.** We have openings for day shift and night shift positions. Day shift will be scheduled between the hours of 6am - 6pm, Mon - Fri. Overnight shifts will be between 6pm - 6am, Mon - Fri. Some weekends and occasional holidays will be necessary. Total hours per week and shift details will be discussed at interview and upon hire. Flexibility is necessary. The College of Veterinary Medicine is hiring **TES Veterinary Customer Service Representatives** . This role will be responsible for clerical duties related to veterinary care and treatment, processes invoices and payments, direct incoming phone calls, and provide support to veterinary team. Processes clients' animals for admission into and discharge out of Auburn University Veterinary Teaching Hospitals. Temporary Employment Services (TES ), a unit of the Auburn University Department of Human Resources, is an in-house support center established to meet the temporary employment needs of the university.TES provides qualified and dedicated temporary employees in a wide variety of occupations to meet the staffing needs throughout the campus. Temporary employees are hired for a variety of reasons with the most common being: + Assistance in the place of a regular employee who is absent for a specified period of time + Additional assistance during periods of abnormal or peak workloads + Assistance with special projects + Seasonal work + Emergencies If you are looking for an employment opportunity,TES is a great way to showcase your professional skills and assist Auburn University while gaining valuable work experience within higher education. **AU student employees are not eligible for TES .** **Essential Functions** + Welcomes clients to the hospital, registers clients' animals that are in need of medical attention and verifies client, patient, and referring veterinarian demographics. + Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient's arrival. + Communicates frequently with the clinical team regarding patient/client needs and expectations. + Receives and screens telephone calls. + Provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes. + Determines appropriate course of action, referral, or response. + Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients. + Discharges clients in a timely and appropriate manner. + Addresses any past accounts or financial follow-ups. + Confirms client does not have any further clinical questions. + Assist clinicians with patient examinations, simple treatments, and recording patient data under direct supervision when needed. + Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals. **Why Work at Auburn?** + **Life-Changing Impact** : Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world. + **Culture of Excellence** : We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education. + **We're Here for You** : Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance. + **Sweet Home Alabama** : The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches. + **A Place for Everyone** : Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged. Ready to lead and shape the future of higher education? Apply today! War Eagle! **Minimum Qualifications** High school diploma or equivalent Expectations: Medical Office Experience **Desired Qualifications** + Experience in a referral veterinary practice is highly desired. + Excellent written and interpersonal communication skills, including public speaking skills and customer service skills + Experience with medical software such as an electronic medical record, practice management software (UVIS , Cornerstone, etc.), scheduling system, billing system, etc. + Education beyond the high school diploma or equivalent from an accredited institution is desired. + The successful candidate will possess excellent stress management and critical thinking skills. Posting Detail Information **Salary Range** $15.00 - $16.00/hour based on experience (shift differentials provided for overnight shifts) **Work Hours** Day shift is between 6am - 6pm, Mon - Fri. Overnight shift is between 6pm - 6am, Mon - Fri. Some weekends and holidays will be necessary. Total hours per week and shift details will be discussed at interview. **City position is located in:** Auburn **State position is located:** Alabama **Posting Date** 11/07/2025 **Closing Date** **Equal Opportunity Compliance Statement** It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit theirwebsite (*************************************** to learn more. **Special Instructions to Applicants** **Quick Link for Internal Postings** ******************************************* **Documents Needed to Apply** **Required Documents** **Optional Documents** 1. Resume 2. Cover Letter 3. Other 4. Other Documentation 5. Other Documentation (2)
    $15-16 hourly 47d ago
  • Call Center Representative

    116508 Innovation at Work

    Call center agent job in Montgomery, AL

    Job DescriptionDescription: · Must operate (cell phones, UAB paging, Access 3000, ASCOM phone) and/or monitor electronic telephone attendant console, a personal computer (PC), radio paging system, two-way radio, public address system, and other associated equipment. Have the ability to handle: emergency calls, medical emergencies, fire procedures, control groups, bomb threats, knowledge of the security alarms, disaster plans and other urgent matters as they arise. · The operator must work independently, carrying out recurring duties following established policies and procedures. · The operator must have the ability to problem solve and make decisions in emergency situations. · Operators must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work condition. · Telephone operator must be able to speak and understand English as a primary language with a high level of comprehension. · Operators must have excellent customer service skills. · Be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, appointment calls) over varied circuits or routings, or performing information operator work. · The Candidate shall ensure that the switchboard is manned 24 hours per day, seven days per week, including holidays. · The Candidate shall provide general and patient information to direct person-to-person contacts · The Candidate shall handle emergency calls, such as cardiac arrests, telephone or telephone system failure, fire alarms, control panel alarms, bomb threats, disasters, etc., by contacting the appropriate VA personnel and/or telephone technician · The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number. · The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard. · The Candidate shall respond to all operator assisted calls within 30 seconds and initiate appropriate action(s) upon request from the caller. · The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities. · The Candidate shall track inquires, questions and answers and provide resolution. · The Candidate must be familiar with the Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, and other similar situations. · The Candidate must be able to Speak Clearly and in a Proper Tone So As To Be understood in all capacities. · The Candidate shall maintain and update Various On-Call Schedules. · The Candidate shall operate monitor and responds to fire and smoke alarms. · The Candidate shall provide directory information for both internal and external caller through computer system · The Candidate should have ability to handle busy switchboard and emergency situations. · The Candidate should provide best customer service at all times while using good discretion and judgment. · The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department. Requirements: MINIMUM REQUIRED SKILLS/EXPERIENCE: · The Candidate must have 1 -2 years of experience as a Telephone Operator. · The Candidate must be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization. · The Candidate must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.
    $22k-29k yearly est. 21d ago

Learn more about call center agent jobs

How much does a call center agent earn in Montgomery, AL?

The average call center agent in Montgomery, AL earns between $17,000 and $33,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.

Average call center agent salary in Montgomery, AL

$24,000
Job type you want
Full Time
Part Time
Internship
Temporary