Call center agent jobs in Nashua, NH

Winner of the Best and Brightest Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year. Join Our Dynamic Team and Make a Meaningful Impact! Are you a compassionate individual with a passion for helping others in need? Do you believe in the power of advocacy and want to transform lives in your community? If so, we have an exciting opportunity for you! At HFI, we are relentless advocates for individuals, their families, and our communities. We specialize in providing access to government sponsored benefits, income, and services for low-income and disabled individuals. We consider it our calling and life's work to improve their quality of life, and we're honored to do so. What You'll Do Participate in inbound/outbound call center operations to interview and screen members via phone to determine potential eligibility for entitlement programs. Educate members and their family on applicable Medicare programs and the importance of applying for the programs. Identify appropriate Medicare entitlement programs for members and facilitate enrollment if applicable. What We're Looking For Strong Communicator: Able to clearly articulate value, actively listen, and adapt messaging to different audiences. Resilient & Persistent: Handles rejection well and remains motivated to achieve goals despite objections. Persuasive & Solution: Oriented - Identifies pain points and positions solutions that meet member needs. Highly Organized & Efficient: Manages multiple leads, follows up consistently, and tracks progress in CRM systems. Minimum Qualifications Associate degree or equivalent work experience. 2+ years of call center experience handling high call volumes. Strong computer skills, including MS Office and web-based applications. Bilingual candidates (Spanish, Portuguese, Vietnamese, Chinese, Russian) are highly encouraged to apply. Work Schedule: Full-Time Hours (40 hrs./week) Monday - Friday. Variable Shifts: 11 am -7 pm or 12-8 pm. Why Join Us Make a Difference: Your work will directly impact the lives of low-income and disabled individuals, improving their access to vital benefits and services. Collaborative Environment: Work with a supportive team dedicated to the same cause and share your ideas to create positive change. Equal Opportunity: We value diversity and foster an inclusive work environment. Professional Growth: We encourage personal and professional development and provide opportunities for advancement within the organization. Competitive Compensation: Enjoy a competitive salary package with benefits. Flexible work options: Remote or Hybrid. At this time, HFI will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). Our Massachusetts based starting salary for this role ranges from $45K - $47K annually. The salary range does not reflect total compensation which includes base salary, benefits and other options. EEO Statement HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages.

are 9:00 a.m. to 5:00 p.m. This position is a temporary vacancy covering for a payroll customer service representative on leave. The position is expected to begin 6/18/25 end on 01/06/26 when the current Payroll CSR returns to work. At that time, the covering Payroll CSR will be terminated from the position. Reports to: Director of Payroll Job Summary Payroll Customer Service Representatives (CSRs) will serve as the primary point of contact for BPS employees in providing assistance to help them fulfill their responsibilities, including documenting, tracking, and resolving inquiries in a standardized manner, with the goal of delivering excellent customer service to end-users, including, but not limited to, all employees, HR Managers, RC Managers, Department Heads, Principals and timekeepers. General statement of duties and responsibilities: Under general supervision and using appropriate current technology, performs advanced clerical work to ensure that employees are paid accurately and on time. Duties and Responsibilities: Assists with the monitoring of school and department reporting of time and attendance. Manages the process for collecting and reconciling department time summary reports for each responsibility control center Complete and process Massachusetts Teacher Retirement System forms for refunds Effectively, efficiently and accurately complete low-level calculations Assists with processing of Intent to Retire Forms as needed Assists with researching and resolving complex Tier 2 payroll inquiries and errors. Assists with confirmation of weekly and bi-weekly payroll. Manages the process for collecting and reconciling payments for the following submissions: class coverage, missed planning and development time and administrative Special education period Process paraprofessional pay frequency change request Effectively, efficiently and accurately processes eforms and gPar transactions Effectively, efficiently and accurately processes a wide array of payroll matters, deductions from pay, and modifications in tax withholdings, Actively participates in training and provides support and technical assistance, in person, virtually and over the telephone, to central office and school based staff regarding reporting of time and attendance, navigation through the human resources information management system. Serve as liaison between school leaders and timekeepers to ensure all payroll matters are addressed and any issues resolved in an efficient and timely manner Performs related duties of a similar nature, as requested by supervisor, which are commensurate with job classification as it relates to the HR Transformation. Minimum Requirements (Education/Experience/Skills) Three (3) years of full-time, or equivalent part-time, clerical or administrative work in which the major duties included payroll, customer service and/or computer experience in an office environment. Knowledge of administrative and clerical practices and procedures. Knowledge of computer software programs such as Microsoft Office and Google Suite to create, edit and manage documents and forms. Working knowledge of Boston Public Schools and City of Boston's Human Resources policies, practices and payroll procedures preferred. Ability to plan, organize and process a high volume of work in a timely manner. Ability to effectively communicate orally and in writing, and to prepare reports and correspondence as required. Administrative Guild positions require proof of City of Boston Residency. Union: Administrative Guild

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Opportunity The team is growing and hiring Remote Customer Service Representatives! The teammates in Patient Billing Solutions (PBS) review and resolve guarantor account balances. Contact with guarantors can be either inbound contacts or outbound contacts that are generated by phone, written correspondence, email or secure Epic in-basket requests. Primary focus includes timely responses to guarantor inquiries generally matching the method that was used to contact PBS. Account resolution takes many forms including securing payments, making appropriate adjustments, initiating reviews of insurance processing, refunding guarantor balances or resolving a wide range of registration, demographic or insurance coverage issues. Some guarantor accounts will be queued for action due to the account being placed in a Work Queue that is designated for action by a PBS team. Most staff will have some responsibility to answer phone calls via an Automated Call Distribution (ACD) process (i.e. Call Center). This responsibility will vary based on the specific team assignment. Account resolution typically requires expertise in multiple modules in Epic, including HB Resolute, PB Resolute, Registration/ADT and Credit Specialist training. Broad based knowledge of medical billing and insurance processing is also required. Staff must be able to respond knowledgeably to a wide range of issues for every contracted and non-contracted payer, including government and non-government payers presenting their findings professionally in language that the guarantor can understand. Staff must be diligent in following HIPAA Privacy guidelines. The primary goal of PBS is to resolve the guarantor's concerns focusing on providing excellent customer service that enhances their overall experience with MGB. What You'll Do - Respond to patient/guarantor/Customer concerns which span a wide range of issues including payer denials, coding accuracy/appropriateness, secondary billing, Coordination of Benefits, verification of co-payments/co-insurance/deductibles and verification/updates to demographic/insurance information and fiscal registrations to verify the patient's responsibility for all outstanding balances. Verification process routinely includes contacting other departments at MGB/RCO/entities, payers, affiliated physician organizations and other vendors (Collection Agencies and other outsource agents). - Credit & Collection Policy and Financial Assistance Policy and must inform patients of all assistance available to them when making payment arrangements, processing payments, application, or referring patients to Financial Counseling. - Provide timely, professional, and accurate account review, analysis, and resolution of patient inquiries. Whenever possible, resolve issues during the initial telephone call. Verify the patient's fiscal and demographic information at every opportunity and make appropriate updates to various billing systems to ensure claims are processed appropriately and Medicare as a Secondary Payer questionnaire. Resolve complex issues with minimal external or supervisory involvement. Document all patient interactions and account actions in assigned billing systems to establish a clear audit trail. - Obtain information from and perform actions on accounts in Epic (HB and PB Resolute) and for selected HB accounts, TRAC and QUIC. Look up information in other support systems as needed including, but not limited to, Legacy Data Access LDA, document imaging (OnBase), eligibility verification systems (NEHEN, payer web sites) and other document backup (Sharepoint) to identify root cause issues. Use systems and information to resolve issues and respond to the patient's inquiry. Obtain information from internal third-party payer units, intermediaries for professional practices and hospital departments, payers, ambulance companies and other hospitals/Home Health/Rehab Facilities to help resolve the patient's inquiry. - Understand liability claims, legal basics, medical terminology, a general knowledge of the MGB - network hospitals including major variations in administrative protocols as well as key industry issues. - Must provide cordial, courteous and high-quality service to callers. Must listens attentively to patients by placing customer concerns ahead of oneself. Understand and practice concern for patients as the ultimate consumers of service. - Effectively handle all communications, which may include via Work Queues, correspondence, telephone and emails (MGB emails and Patient Gateway/Epic Inbox messages, from patients and other departments within MGB. Utilize customer service, collections, and billing experience to gather and interpret relevant information to resolve patient account issues and complaints. - Follow through on commitments and achieves desired results. Exhibits sound judgment, obtains the facts, examines options, gains support and achieves positive outcomes. Qualifications What You'll Bring High School diploma or GED equivalent required Associates Degree preferred Epic billing systems knowledge preferred Effective communication, organizational and problem-solving skills required. 1-3 years relevant experience in customer service or collections in a health care setting strongly preferred Alternative work experience or training in lieu of experience may be considered. Skills and Duties For Success Specific expectations and accountabilities include: - Consistently answer calls at the average of the daily rate for the team, typically at least 40-50 calls per day. - To the degree possible, maintain a daily list of all accounts accessed. Provide supervisor/manager with an account listing of all unresolved issues weekly. - Representative resolves at least 80% of patient issues without referring the call to the supervisor/manager. - Pass routine quality assurance reviews at an average of >90% - Performs other duties tasks or projects as assigned. Able to work and think independently while being self-motivated. - Properly document every account that is accessed. Document with clear concise notes. - Ensure accurate patient billing through review of account history, third party billing activity and analysis of payments and adjustments. Seek expert assistance from other departments such as Coding, Third Party Billing/Follow Up, Revenue Control/Cash Processing, and Group Practice Billing Managers by making appropriate inquiries through established channels. - Identify root cause(s) of guarantor/patient inquiries and report findings to management for appropriate resolution to future accounts. Follow up on individual issues to assure they are completed. Record and classify all communications in the appropriate systems for statistical reporting. - Submit patient credit balances that need to be refunded to the appropriate parties for action by verifying the reason for the credit. - Communicate clearly and concisely both orally and in writing. Follow established regulations and procedures in collection, recording, storage and handling of information. Ensure required documentation of issues is complete, accurate, timely and legible. Protect and preserve confidentiality and integrity of all information according to MGB HIPAA confidentiality policy. - Supports and demonstrates the values of the MGB and affiliates by conducting activities in an ethical manner with integrity, honesty, and confidentiality. Demonstrates a positive, open-minded, can-do attitude. Represents a team perspective and willingness and enthusiasm to collaborate with others. Enthusiastically promote a cooperative team environment to provide value to all customers. Listen and interact tactfully, diplomatically and effectively without alienating others. - Follows through on commitments and achieves desired results. Exhibits sound judgment, obtains the facts, examines options, gains support, and achieves positive outcomes. - Maintain high standards of professional conduct. Comply with the all applicable MGB Patient Billing Solution policies and procedures. Follow department attendance expectations and arrive for work well prepared at the expected time. Attend required training. Additional Job Details (if applicable) Working Model M- F, 8:00 AM-4:30 PM EST hours required Quiet, secure, stable, compliant work station required for remote role Video interviews required if selected for interviews Teams Video access required during first few weeks Remote Type Remote Work Location 399 Revolution Drive Pay Range $17.36 - $24.79/Hourly Grade 2 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Department Center Staff Employment Type Part Time Location Charles River YMCA Workplace type Onsite Compensation $18.00 / hour Reporting To Jaclyn O'Neil Key Responsibilities Benefits About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach. The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.

Pay: $21.00 Title: Customer Care Agent Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential Functions: Train, explain tasks, and assist in the solution of customer problems. Answer incoming phone calls, faxes, emails and respond to customer requests. Identify and assess customer's needs to achieve satisfaction. Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Go the extra mile to engage customers. Key in new box information for all accounts. Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts. Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer's folder. At the end of each month, responsible for storing the previous month's files in VRC boxes. Work on special projects as required by the Customer Service Manager or Director of Operations or as needs arise. Requirements Competencies: Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered. Must have some computer knowledge. Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management. Ability to work with external customers, potential customers, vendors, and suppliers. Able to retain knowledge of services lines, prices, and delivery times. Ability to multi-task, prioritize and manage time effectively. Flexible, spontaneous, and able to deal with the unexpected. Work Environment: Must be able to tolerate heat in the summer and cold in the winter. Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material. Education and Eligibility Requirements: One (1) years' experience. Knowledge and ability-English and grammar. Pleasant telephone voice/manner. Ability to operate simple office equipment sufficiently to perform the job. Typing skills (preferably 45-55 wpm) with 95 - 100% accuracy. Must have proven customer support experience. Must know 10-key by touch. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice. Salary Description $21.00

Call Center Representative - Woburn, MA! Earn up to $60,000 to $80,000/yr! 11a-7p Tuesday-Saturday OR Sunday-Thursday Schedule! Join Rite Window, a proud division of Renuity Home, where opportunity and work-life balance thrive. Here, we believe that work should be enjoyable, mission-driven, and financially rewarding. Celebrating over 15 years as a top brand in the multi-billion-dollar exterior remodeling industry, we generate more than $40 million in annual revenue and are well positioned for explosive growth, backed by industry leader Renuity. At Rite Window, we live by our core values, which extend to personal joy, knowledge, value, and performance for the employees who proudly wear the Rite Window logo. The Role Hiring Immediately - As a full-time Call Center Representative, you'll play a crucial role in expanding our market reach while contributing to our current growth. You will empower potential customers seeking home renovations with exceptional experiences and compelling information. With our world-class training program to guide you, you will be at the forefront of representing the Rite Window brand directly with customers! Get ready to steer your journey toward a successful career with one of the fastest-growing home remodeling companies in the country! Does This Sound Like You? Personality: Confident, organized, dependable, empathetic, driven Track Record: Consistently exceed personal goals Thrive in team settings Build exceptional relationships effortlessly Naturally persuasive and skilled at assisting potential customers Incredibly organized and self-motivated, achieving ambitious KPIs Confident and outgoing-able to sell anything to anyone! Self-starter who excels without micromanagement If this resonates with you, then this opportunity is a perfect match! Read on for the responsibilities and qualifications and apply now-we're actively interviewing for just 5 available positions. Responsibilities Deliver engaging conversations on our products to potential customers, aiming to schedule FREE product estimates Collaborate with our sales teams to cultivate opportunities for customer growth Participate in weekly training sessions to enhance production and purpose Engage in team building and mentorship initiatives Qualifications Outgoing individual who thrives on human interaction Confident public speaker with persuasive communication skills Competitive spirit-set ambitious goals and break records! Self-motivated, disciplined, and focused on career advancement Tech-savvy, familiar with CRM tools Weekend availability required Individuals with experience in the following areas are encouraged to apply: Call Center Agent Appointment Setter Customer Service Representative Dispatch Coordinator Confirmations Specialist Customer Care Specialist What We Offer Once Hired Permanently through Rite Window Comprehensive medical, dental, life, and disability insurance tailored to you and your family's needs Paid parental leave Robust 401(k) retirement savings program Generous paid vacation and holidays Growth potential-qualify for advancement within 6 months! Continuous learning and development Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact ******************************. If you have a question regarding your application, please contact ****************** To access Renuity's Privacy Policy, please click here: Privacy Policy

We are a family run company that believes in promoting from within and sharing our success with our team. We have recently been Zagat rated as one of the top 10 coffee shops in Boston and Foursquare lists us in the 15 best trendy places in Boston. Job Description We are seeking a Baristas to join the team at our location in Downtown Boston! Burnham Building | 10 Summer Street, Boston, MA 02110 You will be responsible for helping customers by providing product and service information and resolving technical issues. Job Responsibilities: Smile and welcome customers when they enter the coffeehouse Prepare & serve handcrafted coffee beverages Serve fresh baked pastries and handmade sandwiches Provide 1 to 1 service to all customers; from hello to goodbye Follow Caffe Nero coffee standards everyday Develop and maintain a knowledge base of the evolving products and services Qualifications Must be passionate about taking care of customers and making them happy Contribute daily to the Caffe Nero team Get to know, support, and care for your Caffe Nero family Enjoy working in a fun, yet demanding and fast paced environment To succeed, we feel you will need to have a great attitude and lots of energy. In return you will receive full training on everything from how to make an Espresso to a Decaf Soy Latte to training to become a Manager in the future. This is a great opportunity to start or advance your career. Additional Information All your information will be kept confidential according to EEO guidelines.

Amergis Healthcare Staffing is partnered with a much-respected facility in Worcester, MA who is currently seeking a qualified Call Center Agent to assist them on a contractual basis. Call Center Agent Facility Type: Major Hospital Start: ASAP Duration: 13 weeks to start, likelihood of extension Hours: 40 hours per week, 3:00pm-11:30pm + Friday, Saturday, Sunday, Monday required. Willing to add another day to meet 40 hours Requirements: + Bachelor's degree required + Experience is required from a high-stress healthcare environment + COVID not required + Flu vaccine required by start date. Exemptions accepted Pay Rate: + $23/hr I hope to connect soon! If the job specifications don't match your preferences, please feel free to get in touch and share more about what you're looking for. Connor Keating | Allied Healthcare Recruiter Call or Text *********** | E-mail ******************** Benefits At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits: + Competitive pay & weekly paychecks + Health, dental, vision, and life insurance + 401(k) savings plan + Awards and recognition programs *Benefit eligibility is dependent on employment status. About Amergis Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions. Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

HOURS: Monday, Tuesday: 8-4, Wednesday 8-1 Who we are: Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts. What you'll do: Be the helpful guide who serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. This position plays a key role in the efficient and effective clinical and administrative operations of the practice. Responsibilities/Duties: * Manage calls from patients requiring medical care and provide / gather information needed. * Creates, updates, and accesses confidential patients' data in EMR with a high level of confidentiality and accuracy. * Facilitates the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation. * Observes telephone flow; offering or requesting assistance as needed. * Communicates with all departments effectively and efficiently to minimize wait times while providing high quality customer service. * All other duties as assigned by the manager.

SERIES/GRADE: IS-0020-11 Trust Indefinite (Non-Federal) DIVISION: Directors Office What are Trust Fund Positions?Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program, which may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Flexible Spending Account (Health & Dependent Care). Conditions of Employment Pass Pre-employment Background Check and Subsequent Background Investigation, as required. Complete a Probationary Period if applicable. Maintain a Bank Account for Direct Deposit/Electronic Transfer. The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply. Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement. OVERVIEW INTRODUCTION The Smithsonian Astrophysical Observatory (SAO) is at the forefront, internationally, of the scientific exploration of the universe. SAO combines its resources with those of the Harvard College Observatory to form the Harvard-Smithsonian Center for Astrophysics (CfA). The CfA is the best-known astrophysics center in the world. Its programs range from ground-based astronomy and astrophysics research to space-based research, the engineering and development of major scientific instrumentation for space launch and use in large ground-based facilities, and research designed to improve science education. The research objectives of SAO are carried out primarily with the support of Government and Smithsonian Institution funds, with additional philanthropic support. Government funds are in the form of Federal appropriations or the form of contracts and grants from other agencies. In contrast, Institution funds are available to SAO through grants from the Institution's Restricted Funds, Special Purpose Funds, Bureau Activities, Business Activities, and non-Federal contracts and grants. SUMMARY The Community Engagement Specialist will play a critical role in advancing the mission of the STARS (Scientists Taking Astronomy to Rural Schools) program by building, growing, and maintaining strong relationships with K-12 schools, school districts, and teachers in rural communities. Reporting to the Executive Director, this position drives initiative-taking outreach and communication efforts, coordinates community events (e.g., star parties), and fosters a community of practices among teachers and schools participating in the STARS program. The Community Engagement Specialist will collaborate with scientists, educators, and delivery specialists to create engaging and impactful learning experiences that inspire the next generation of scientists and engineers. MAJOR DUTIES Serves as an advisor to leadership on outreach policy, equity, and culturally responsive engagement practices. Builds and maintains partnerships with community leaders, advocacy groups, nonprofits, and underserved populations to advance mission objectives. Develops and delivers tailored messaging through public presentations, digital platforms, and community forums. Analyzes community feedback, demographic data, and participation trends to inform program improvements and policy recommendations. Coordinates cross-functional teams to implement engagement campaigns aligned with agency priorities. Manages digital engagement tools, including social media, newsletters, and virtual town halls. Prepares comprehensive reports and briefings on engagement outcomes, stakeholder concerns, and strategic recommendations. Community Relationship Building and Management Identify and cultivate new K-12 rural school partnerships and opportunities to expand STARS's reach. Serve as the primary liaison between STARS and rural school partners to guide them through onboarding and gather feedback to inform program development and delivery. Work with educational content specialists and scientists to ensure program delivery materials align with the needs of teachers and schools, while collecting feedback. Implement and foster communities of practice among the school partners to increase sustained participation and opportunities to make connections among the network and extensions to other Smithsonian opportunities. Program Support and Implementation Advise in logistical aspects of events, such as star parties and training workshops, including scheduling, planning, and communicating about events. Work closely with delivery and education development specialists to ensure effective delivery of program content to align program goals and community needs. Advise in the recruitment, orientation, and scheduling of local volunteers and community networks to support program implementation and delivery. Professional Development and Training Organize webinars, in-person workshops, and virtual consultations with educators to deepen teacher and school engagement in STARS. Work with education development specialists in developing and delivering training sessions for teachers, equipping them with the knowledge and skills needed to implement the curriculum and learning materials in their classrooms and schools effectively. Collaboration and Innovation Stay informed about strategies and best practices in rural school/community engagement, integrating innovative approaches into the program. Partner with program staff and community schools to design tools and support that enable rural teachers and schools to engage with program content. Participate in program evaluation efforts, gathering data to assess community impact and inform improvements. Documentation and Reporting Maintain detailed documentation of school partners, contacts, and engagement methods, on a state-by-state basis. Contribute to reports for funders and stakeholders, highlighting the impact and outcomes of the program. Demonstrated experience in building and maintaining relationships with educators, schools, or community organizations. Experience working with underserved or rural communities is highly desirable. Performs other duties as assigned. QUALIFICATION REQUIREMENTSBasic Requirements: Minimum of one year specialized experience equivalent to at least grade 9 in the normal line of progression for this occupation. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position such as perform the duties of the position such as organizing nationwide networks of expert practitioners, maintaining communities of practice/online learning communities, engaging broad audiences in a regional or nationwide program. ORPh.D. or equivalent doctoral degree.OR3 full years of progressively higher level graduate education leading to such a degree.ORa combination of education and experience. For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on the web at *************************************************************************************************************************************************************************** Knowledge, Skills, and Abilities required: Excellent knowledge and experience of community engagement, public affairs, and strategic communication. Ability to apply analytical and cultural competency frameworks to develop inclusive outreach strategies. Ability to collaborate effectively with people from various communities. Excellent skills in written and verbal communication skills, with the ability to create clear engaging strategies of communication. Critical knowledge and skills in critical thinking and the ability to navigate complex community/partner issues. Ability to collaborate effectively with teams and stakeholders. Strong organizational skills and diligence, with the ability to manage multiple projects simultaneously. Education completed outside the United States must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package. Any false statement in your application may result in rejection of your application and may also result in termination after employment begins. Join us in "Inspiring Generations through Knowledge and Discovery." Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week. What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager. Relocation expenses are not paid. The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact ******************. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian's Accommodation Procedures. The Smithsonian Institution is an Equal Opportunity Employer. We believe that a workforce comprising a variety of educational, cultural, and experiential backgrounds support and enhance our daily work life and contribute to the richness of our exhibitions and programs. See Smithsonian EEO program information: ************************* The Smithsonian Astrophysical Observatory is an equal opportunity employer. Please visit the SAO website at ***************************

Learn more about us here! (*********************************************************************** Bilingual Customer Action Representative (Portuguese) Customer Action · Lawrence, Massachusetts Do you want to advance racial and economic justice while tackling climate change? All In Energy, a nonprofit organization, was founded in the spring of 2018 with a mission to accelerate an inclusive clean energy economy. We work hand-in-hand with cities and local community organizations to connect communities of color, non-English speakers, and renters to energy-saving programs and affordable renewable energy, which help families save money, make their homes healthier, and combat climate change. We are also creating new pathways into clean energy jobs, increasing green career opportunities for people of color, multilingual individuals, and women. We're seeking a caring and detail-oriented, fully bilingual Customer Action Representative to help Portuguese- and English-speaking residents in the Merrimack Valley navigate their way through Massachusetts' generous, but complicated energy efficiency programs. You must be fluent in verbal and written English and Portuguese at a professional level. You will play a critical role in ensuring the residents we meet receive high-quality support to access programs that can save their families money and make their homes healthier and more comfortable. The Customer Action Representative will be the primary contact point in helping Merrimack Valley, Framingham, and Massachusetts families access energy efficiency and renewable energy programs. Responsibilities consist of supporting residents through every step of their home energy journey, in English and Portuguese: Perform intake by phone and occasionally in-person through walk-ins at the Lawrence-based office. Conduct eligibility screenings for clients to help them better understand what programs are available to them. Assist in finding and scheduling contractors to complete required work, including an initial no-cost home energy assessment. Make occasional in-home visits to collect data necessary to assess opportunities for home electrification during, before, or after third-party home energy assessments Follow up with residents who have received energy assessments to help them understand recommendations and remove barriers to adding insulation to their homes. Collaborate with the supervisor to evaluate performance and customer satisfaction by analyzing customer call recordings. Assist clients with qualification and application support for rebates, incentives, and financing for their projects. Assist with invoicing for services rendered, ensuring accuracy and timeliness in billing procedures. Co-manage projects with partner organizations and vendors to give and receive updates for the clients. Maintain organized contact records and other data about partnerships and community members, as well as program successes and challenges. Solicit feedback from residents who have been through the program and ask for referrals from family, friends, and neighbors. Miscellaneous tasks associated with executing our programs, as needed. Required Qualifications: Bilingual professional fluency in English and Portuguese, both written and spoken Passion for addressing global climate change, equitable clean energy access, or economic and environmental justice Ability and desire to speak with strangers on the phone or in person, to ask them to take a no-cost action to save money and energy while helping reduce greenhouse gas emissions Demonstrate ability to creatively problem solve and overcome obstacles Ability to work independently and as a part of a small, nimble team Detail-oriented and able to keep tasks, records, and systems organized Preferred Qualifications: Experience communicating with the residents of low-income and/or majority-minority communities Sales, outreach, customer service, or organizing experience, e.g., retail, political canvassing, fundraising Experience working with key performance indicators (KPIs) Experience with phone banking, voter registration calls, or other phone-based outreach Experience with Customer Relationship Management (CRM) systems like Salesforce Basic knowledge of how homes use and lose energy Fluency also in Spanish and/or Khmer Hours, Benefits, Compensation Part-time (night and weekend availability preferred) $27.89/hour Paid sick time, vacation time, retirement, and technology benefits Health, dental, and vision insurance Required attendance in the Lawrence office, occasional work from home is possible For a detailed list of benefits, go to bit.ly/AIEbenefits

Benefits: 401(k) Paid time off Profit sharing New England ENT is looking for an experienced Call Center Representative with strong interpersonal and verbal communication skills Experience Provide quality customer service and support Use questioning and listening skills that support effective telephone communication Record accurate message information re: scheduling and cancellation of appts. and relaying clinical messages to appropriate provider. Understanding of medical terminology and ability to use EMR Bilingual skills (Spanish) strongly preferred. Schedule Full Time, Monday- Friday, no weekends Benefits Paid Time Off Health Insurance Flexible Spending account 401(k) Job Type: Full and Part Time

Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $21.82 - $33.15 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Friday, Monday, Saturday, Sunday Scheduled Hours: 3:00p-11:30p Shift: 2 - Evening Shift, 8 Hours (United States of America) Hours: 32 Cost Center: 71000 - 0101 Access Division Call Center Union: SEIU Local 509 Community Health Link This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. The Call Center represents CHL to those seeking services. The Call Center Specialist II receives, processes, and schedules referrals for crisis services. This role requires an understanding of CHL's mission, vision, and core values. The Call Center Specialist II is the first point of contact for CHL clients and interacts with them to ensure they are connected to all needed services. I. Major Responsibilities: 1. Receives and responds to telephone calls and referrals regarding urgent and emergent behavioral health services. 2. Registers, screens, and completes insurance checks for individuals seeking services at CHL. 3. Performs telephonic interventions which include, but are not limited to, crisis support and de-escalation of individuals in Crisis. 4. For urgent and emergent services, assists Clinicians with arranging dispositions of cases inpatient bed Searches, making referrals, arranging transportation (cab or ambulance) etc.) 5. Assigns and schedules initial assessments for urgent and emergent services. 6. Obtains insurance authorizations, processes referrals and obtains information and enters into Electronic Health Record (EHR). 7. Communicates to supervisor information gathered for referrals from identified high priority referral sources, including (but not limited to) the Department of Mental Health and hospital inpatient programs. 8. Demonstrates knowledge of services and resources available at CHL and in the community Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures, and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education: Required: 1. Bachelor's degree is required. 2. Must be able to pass a CORI background check. 3. Driving is not a requirement. Experience/Skills: Required: 1. A minimum two (2) years' experience working in a clinical environment is required. 2. Ability to learn to CHL's service lines to appropriately triage clients with various levels of complexity to the right services. 3. Ability to document CHL services in accordance with insurance reimbursement requirements. 4. Effective oral and written communication skills 5. Basic computer skills in Microsoft Suite 6. Ability to learn to navigate in the Electronic Health Records (EHR) system. 7. Ability to multitask. Must possess time management skills with a strong sense of prioritization and follow through. 8. Requires personal and professional accountability, self-management, discretion, initiative, professional integrity and cultural competency. 9. Ability to use office equipment, including copy machines, computers, printers, telephones. Preferred: 1. Prior experience in a behavioral health and/or call center environment is preferred. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. III. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a normal office environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Dependable Cleaners is seeking friendly Customer Service Representatives (CSR's) to join our organization. The right candidates have experience with cash handling, in person customer service and are good communicators. Our CSR's welcome our customers and complete accurate transactions in a pleasant manner allowing customers to recognize that we care about them and their garments. Full time and Part time positions available. We offer: $17.00+ an hour Health, Dental, Life and Short Term Disability Insurance and 401(k) Employee Recognition and Incentive Programs Training and potential for growth Employee discount Requirements for Customer Service Representatives Include: Prior experience working in a customer service role Good communication skills and enjoy working with clients Good attention to detail Basic computer skills Quick problem-solving ability Cash handling experience is a plus Flexible schedule including availability on Saturdays Please apply below or at any of our locations. Dependable Cleaners (**************************** a family owned and operated business since 1944, has served the South Shore area for over 70 years. We have 12 locations in the South Shore, Boston, and Watertown and offer pick up and delivery services for offices and residences. We pride ourselves in giving our customers the highest quality in clothing care. We are an award winning dry cleaner, including Best of Boston, Mayor of Boston's Greenovate Award, Best of South Shore Living, Family Business Association's Endurance Award and over 80 Readers Choice Awards. Dependable Cleaners exercises both green business practices and active community outreach programs. Follow us on Twitter: ******************************* Follow us on Facebook: *********************************** Check us out on YouTube: ******************************* "Dependable Cleaners is the best! Very reliable and everyone is friendly and helpful! I enjoy going to Dependable Cleaners because I always get a smile and superior service! Dependable Cleaners has excellent management. A++ Thank you!" * Joan K's customer review

ArcLight Consulting, an Addison Group Company, seeks a highly motivated and talented Senior Customer Success Representative looking to expand their career with a growing dynamic consulting company. The role will focus on providing responsive application-level support for our customers production and non-production environments, and internal process optimization. This senior level position offers a rich learning experience and a real opportunity to make an impact on the business. Work with companies remotely to support Oracle HCM Support business users by providing application support Provide advice and training to end-users Maintain current knowledge of relevant technologies Understand and support all system interfaces for assigned applications Work closely with business and vendor to tune and troubleshoot applications Provide project support as required for system upgrades and requests for new functionality Provide support in the area of process improvements & automations Monitor assigned software applications, document, and analyze problems Lead and participate in efforts to develop and implement process improvements and automation for application and system monitoring Lead and participate in efforts to implement application updates to include upgrades, patches, and new releases Test, debug, implement, and document programs Develop work plans and track/report status of assigned projects/tasks Liaise with vendor support on all issues Responsible for problem management activities such as issue resolution and root cause analysis Utilize & Maintain customer tickets via internal ticketing system Skills & Requirements: Oracle HCM Cloud experience required Experience with Oracle Cloud ERP is a plus Knowledge of HR processes Excellent interpersonal, communication and presentation skills Self-motivated and able to plan work effort and manage priorities Ability to effectively work in a remote model with clients and peers Bachelor's degree in Business, Human Resources, Computer Science, or related field, or its equivalent. 3+ years of experience in a similar role Can be based anywhere in the US Minimal travel may be required as per need basis

Job Description Salary Range: $16.00-$19.00/Hour *All Pay Rates are subject to Experience, License or Certification and Location* Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford and the surrounding communities. We are a thriving and growing organization, and our team is expanding across sites to support this growth. We are currently hiring a Call Center Representative based in Worcester MA. This position will have you answering calls to the Health Center and determining what action must be taken to process the calls appropriately. Appropriate action includes scheduling the caller for a patient appointment, accurately writing a message to the patients' providers, transferring calls to the appropriate extensions, assisting other employees, and providing the caller with general Health Center information. As an employer of choice, our inclusive workplace environment fosters teamwork, accountability and respect and supports the growth and development of each employee. We are an equal opportunity employer and embrace the richness of the diversity of our staff and community. You are a good fit for our team if you're passionate about helping people live healthier lives and enjoy working in a supportive, team-based environment. Essential Functions: Answer inbound telephone calls to ensure callers' needs are met quickly and efficiently. Complete messages to be followed up on by Primary Care teams using standardized messages and the appropriate message systems, such as through the EMR system, the patient portal, or email. Review and verify all callers' information, and patient's information. Process basic insurance referrals upon request, and updates patient's charts to reflect the request and the referral authorization number. Complete assigned tasks, including calling patients to complete the following: cancel/reschedule appointments, make reminder calls to patients, populate data into various spreadsheets/reports for data analysis, tracking, and information management. Education and Experience: Bilingual in Spanish or Portuguese is Required We value our team members and provide opportunities seek to provide opportunities for growth and development. One Saturday shift per month Benefits: Competitive salary based on related experience Medical insurance starts on first day of employment. Health center pays 80% of medical insurance premiums. Includes coverage for same-sex domestic partners and gender affirming care. Generous time off packages Dental and Vision insurance 403b Retirement Plan with employer match Flexible Spending Accounts Employee Assistance Program Powered by JazzHR JuFvSyRwwg

The Community Engagement Specialist (CES) is a key member of the DotHouse Health Substance Use Disorder (SUD) team. Supported through the MassLeague-Mass General Brigham (MGB) SUD Equity Grant, this position strengthens relationships with community partners, expands awareness of DotHouse Health's SUD and recovery services, and supports accessible, person-centered approaches to prevention, treatment, and recovery. The CES will serve as a connector between DotHouse Health and the community-helping to build trust, increase awareness of available supports, and promote access to care for individuals and families affected by substance use. Requirements GENERAL DUTIES & RESPONSIBILITIES: Develop and implement a community outreach plan to connect with local residents, organizations, and key community spaces. Represent DotHouse Health at events, forums, and meetings to share information about SUD and recovery services and facilitate referrals. Build and sustain collaborative partnerships local social services non-profits, healthcare facilities, carceral facilities, detox centers, community behavioral health centers, schools, shelters, faith-based organizations, and other external partners and stakeholders to support coordinated outreach and education. Support community education and outreach related to substance-use safety, including distribution of naloxone (Narcan) and other overdose-prevention resources in coordination with the SUD team and community partners. Develop and maintain a community resource directory/map and ensure its integration into patient care and staff awareness. Coordinate and/or support workshops, community discussions, or feedback forums that elevate community voice and inform program planning. Identify and engage community leaders to promote education, destigmatization, and wellness around substance use. Participate in required grant-related meetings, including monthly community engagement forums and quarterly reporting. Document all outreach activities and contribute to evaluation of engagement impact. Champion inclusive, person-centered approaches to recovery and access across all DotHouse Health programs. Perform other duties consistent with the scope of community engagement work. Education: · Bachelor's degree preferred. Two additional years of relevant community-based experience may substitute for a degree Experience: · Minimum two years of experience in community engagement, outreach, partnership development, or health/social services. · Lived or working experience with individuals affected by substance use required. · Familiarity with Dorchester/Roxbury/Mattapan communities strongly preferred. Required Skills and Competencies · Relationship-oriented, approachable, and comfortable with public speaking. · Demonstrated commitment to inclusive, quality, and accessible care. · Strong communication, organization, and follow-up skills. · Able to work independently and collaboratively within a multidisciplinary team. · Proficiency in Microsoft Office and ability to use data tracking tools. · Flexible schedule, with availability for occasional evening/weekend events. . Valid Massachusetts driver's license and ability to travel locally . Salary Description $46,100 - $69,200

Part-Time Call Center Representative Metro Medical is hiring Part-Time Call Center Representatives to join our supportive and compassionate team. We provide essential support to diverse clients, from medical offices to apartment complexes. No experience? No problem! We offer comprehensive training in a positive, team-focused environment designed for your success. What You'll Do: Professionally handle incoming calls. Greet callers with a polite, pleasant tone. Accurately gather and relay required information. Verify and enter details precisely into our system. What We're Looking For: A welcoming voice with an upbeat tone. Strong English communication (spelling, grammar). Computer skills in a Windows environment. Reliable attendance. Typing speed of 35+ WPM. Availability to work one weekend day per week. Compensation: $20/Hour Shifts: Part-Time Various Shifts Available, evenings and weekends Must be available to work a weekend day (Sat or Sun each week) Training will last approximately one week. On your second week, you will move to your new set schedule. Ready to start a rewarding career journey? Apply today! Metro Medical is an Equal Opportunity Employer.

Call Center Representative Level I Department: Reception/Support Services Supervisor: Call Center Supervisor Hours per week: 40 Pay Range: The expected base pay for the position is $18-$25 per hour and may be increased based on other factors, such as language, certifications, etc. Note: This is a temporary position, with possibility of changing to permanent or per-diem status in the future. Bi-lingual language skills in English and Spanish are required. The work schedule would be as follows: * Monday - Thursday: (8am - 6pm) * Friday: OFF * Saturday: (8:30am - 12:30pm) * Rotating holidays Primary Function: The Call Center Representative Level I provides exceptional and consistent customer service to all customers calling UCC's Call Center or walking in for services. The Call Center Representative ensures that all callers or walk-ins to UCC experience timely, accurate, and comprehensive service and responses to their inquiries or reason for call/walk-in. The Representative follows all call and walk-in protocols as trained, including appropriate greeting, answering and handling of calls and/or walk-ins, patient identification, demographic, account, and insurance verification, PCP assignment, appointment history review and scheduling protocols, telephone encounter documentation, and accurate and complete data entry and documentation in all computer systems, including the Electronic Medical Record (EMR) system. The Call Center Representative should have the ability to perform all emergency protocols, such as call codes and appropriate use of the overhead emergency paging system, and make patient outreach from assigned work queues, My Chart referrals, after-hours answering service follow up, and reminder calls. The person in this position supports multiple clinical departments, such as Primary Care, Urgent Care, Ob/Gyn, Teen Clinic Specialties, etc. and follows all health center policies and procedures on patient confidentiality/HIPAA and all health center-wide guidelines. Duties & Responsibilities: * Answer incoming UCC main phone line including patient calls (appointment scheduling, documentation and routing of appropriate calls such as refill requests), operator calls, and paging. * Administratively triage patients presenting with an urgent need for an appointment and interface with the Triage Nurse and/or Urgent Care clinical staff on scheduling an Urgent Care, Same Day appointment, or transfer to a nurse regarding advice to go to the Emergency Room, discharge planning and/or critical results. * Handle appointment scheduling including knowledge/competence in all resources and scheduling protocols to assist patients and staff in appropriately scheduling patient appointments with providers. * Make outbound calls to patients based on the Re-schedule and appropriately re-schedule the patients as directed. * Make manual reminder calls as directed. Information Desk Related Tasks * Welcome, greet and appropriately direct all patients and other customers walking into UCC Lobby. * Maintain knowledge/competence in UCC Emergency Codes and process, including use of Emergency Button. * Manage patient requests for free transportation through Boston Medical Center (BMC), specifically Uber. Urgent Care Reception Tasks * Accurately and completely check patients in and out of OCHIN and other systems following all protocols. * Manage cash collection following all protocols. General * Must be willing to work evenings, Saturdays, and/or Holidays. * Become cross-trained to cover other duties as needed. * Attend staff meetings. * Interpret for patients as requested. * Perform other duties as needed.