Call center agent jobs in New Rochelle, NY - 694 jobs

Russell Tobin's client is hiring a Customer Service Representative in Port Washington, NY Employment Type: Contract Pay rate: English Speaker - $17.50 French Speaker - $20 Responsibilities: Answer incoming calls and process customer orders. Troubleshoot technical issues, particularly related to electrical and IT systems, and communicate solutions clearly. Resolve customer complaints while maintaining composure and professionalism. Document customer interactions accurately and track call types. Follow up with customers regarding order status, shipping, and stock availability. Maintain support service levels consistent with Luxottica's standards. Perform all other duties as assigned. Requirements: High school diploma or equivalent. Minimum 1 year of experience in customer service, hospitality, or call center environments. Excellent telephone etiquette and communication skills (verbal and written). Strong PC skills including Microsoft Office (Word, Excel) and internet navigation. Ability to prioritize tasks, manage time efficiently, and work well in a team environment. Demonstrated listening and comprehension skills. Nice to have: Higher education degree. Experience using SAP. Knowledge of optical products and industry terminology. Bilingual in French. Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Title: Customer Service Representative Duration: 4 month contract The Customer Service Representative (CSR) will be responsible for contacting students who have been accepted into our charter school program and assisting them with the onboarding process for the new school year. This role requires excellent communication skills, attention to detail, and a commitment to providing exceptional service to our students and their families. Key Responsibilities: * Contact newly accepted students and their families to welcome them to the program. * Provide detailed information about the onboarding process, including required documentation, important dates, and next steps. * Answer any questions students and families may have about the program and the school. * Assist with the completion and submission of necessary forms and paperwork. * Coordinate with other departments to ensure a smooth onboarding experience. * Maintain accurate records of all communications and interactions with students and families. * Follow up with students and families to ensure all onboarding requirements are met. * Address any concerns or issues that arise during the onboarding process in a timely and professional manner. Required Skills & Experience * High school diploma or equivalent; associate's or bachelor's degree preferred. * Previous experience in customer service, preferably in an educational setting. * Excellent verbal and written communication skills. * Strong organizational and time management skills. * Ability to work independently and as part of a team. * Proficiency in Microsoft Office Suite and other relevant software. * Bilingual skills are a plus.

Job Title : Customer Service Representative Duration : 2+ months contract (Possible extension ) Education : High school degree Shift Details : M-F schedule 9A-5P Job Description: • Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends. • Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention Enrollment and retention support. • They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolution and support. • The Customer Success Specialist will work as a liaison to ensure proper processes are introduced and implemented such that the experience is enhanced.

London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries and tracking, resolve complaints, and ensure customer satisfaction. Responsibilities: Respond to customer inquiries via phone, email, and chat Track customer inquiries through multiple websites and through entire lifecycle of customer's request Add products and update content on London Jewelers website Maintain Brand pages on London Jewelers website updating banners, products and information Daily price and inventory updates on our website Resolve customer complaints in a professional manner Process orders, returns, and exchanges Track monthly store traffic report Daily cash report Routine testing of functionality of website, content images displayed correctly, links live, and add to cart active Provide product and service information and guidance Maintain appointment requests for store locations Document and update customer records based on interactions Follow up and track with customers and the store to ensure their issues are resolved Stay updated on product knowledge and company policies Follow daily task check list Maintain a positive and empathetic attitude toward customers Qualifications/Experience: Proven experience as a customer service representative or similar role Excellent communication and interpersonal skills Ability to handle stressful situations and diffuse upset customers Proficient in using ERP software and CRM tools Strong problem-solving skills Ability to multitask and manage time effectively Attention to detail and accuracy High school diploma or equivalent; a degree or equivalent Flexibility to work in shifts if required Good typing skills and computer literacy Preferred Qualifications: Degree in a relevant field Job Type: Full-time In office Salary: $25 an hour Benefits: Health insurance Dental insurance Vision insurance Paid time off 401(k) with employer matching Employee assistance program Employee discount Flexible spending account Health savings account Life insurance We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Training & development Benefits/Perks Competitive Compensation Great Work Environment Career Advancement Opportunities Overview Are you a skilled salesperson looking for a high-earning opportunity in the booming Medicare market? American Central Marketing Group is expanding our Medicare call center team! We're seeking driven, coachable sales reps to become licensed Medicare agents and help seniors choose the right health plans. Whether you're already licensed or looking to get licensed, we provide everything you need to succeed. What We Offer: Hourly pay plus Top-tier commissions: Warm inbound & outbound leads no cold calling Training + Licensing Support (if unlicensed) CRM & Dialer system Career growth into team leads and managers Responsibilities: Make outbound and take inbound calls to Medicare-eligible individuals Educate clients on Medicare Advantage, Med Supp, and Part D options Use our CRM to manage leads and track client interactions Maintain CMS compliance and complete scopes of appointment Enroll clients into plans that meet their healthcare needs Qualifications: Sales experience (phone sales preferred) Health insurance license (preferred, not required) Willing to complete licensing and AHIP certification Strong communicator with the ability to build rapport fast Motivated, coachable, and goal-oriented Schedule: Monday to Friday: 9:00 AM 6:00 PM EST Saturdays optional during AEP (Annual Enrollment Period) Location: In-office in Secaucus, NJ Ready to Join One of the Fastest Growing Medicare Teams in the Country? Apply today and start your journey toward a 6-figure career in Medicare sales. Join us as we strive to provide top-notch service while growing our business. If you are passionate about helping others and have the skills we are looking for, we encourage you to apply! Job Type: Full-time Pay: $18.00 - $20.00 per hour plus commission Opportunity for advancement Expected hours: 40 per week Monday thru Friday 9 am to 5 pm est Benefits: Paid time off Supplemental Pay: Bonus opportunities Commission pay Ability to Commute: Secaucus, NJ 07094 (Required) Ability to Relocate: Secaucus, NJ 07094: Relocate before starting work (Required) Work Location: In person

TITLE: Call Center Agent LOCATION: Bronx, NY DEPARTMENT: Primary Care REPORTS TO: Assistant Vice President of Clinical Operations FLSA STATUS: Non-Exempt POSITION STATUS: Full-Time (Temporary) 3 - 6 Month assignment SUMMARY OF POSITION: The Call Center Agent will assist in presenting the “Face/Voice” of Company's services to our current and potential patient populations. He/she will coordinate scheduling medical and MH appointments for all PC sites. ESSENTIAL FUNCTIONS: Answer all incoming external and internal calls. Responsible for scheduling appointments for all clinic sites through the electronic health record. Update patient demographics on the electronic health record as needed. Perform outreach calls to patients who have missed their appointments and other outbound calls as needed for the health center. Assist in some clerical aspects and support duties, which may include, but not be limited to, taking messages, and word processing Assist with peer training for the development and support of new Call Center personnel to ensure their knowledge of the Company's appointment availability, lines of business, services provided and other significant information delivered to patients. Conduct calls according established to policy and procedure governing quality benchmarks; assist in CQI activities as needed Act as a successful team member by being receptive to feedback and coaching Follow all standard operating procedures and display reliability and have willingness to develop and consistently improve. Provide coverage for other departments, i.e., front desk, as directed by manager Performed other duties as needed. The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not to be construed as an exhaustive statement of all the job functions. EDUCATION/EXPERIENCE: A minimum of two (2) years experience in a service-related function. Previous call center and /or healthcare customer service type position, previous team leader or supervisory experiences are a plus. High School diploma or equivalency required. Associate Degree preferred Excellent communication and interpersonal skills; including but not limited to over-the-phone speaking voice and clarity. Ability to utilize various computer systems, including but not limited to Microsoft Word, Excel and PowerPoint and company scheduling and intra-net systems; able to pass company minimum keyboarding tests. Demonstrated organizational skills, timeliness is managing tasks and ability to analyze and forecast team needs based on volume trends identified. Demonstrated ability to establish and maintain excellent customer and employee relations. Demonstrated ability to motivate others and be a team player/leader. Bi-lingual communication (verbal / written), a plus.

Who we are: Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts. What you'll do: Responsibilities/Duties: * Manage calls from patients requiring medical care and provide / gather information needed. * Take electronic messages and convey information to respective medical care providers. * Screen and transfer calls to the appropriate person/department. * Assign pending documents into a patient's chart within the EMR system. * Provide excellent customer service. * Other duties as assigned by managers and leads.

Call Center Agent At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community. Job Duties and Responsibilities: Call center agents perform various functions in ensuring customers' inquiries are adequately answered to their satisfaction. The responsibilities, tasks, and duties carried out by call center agents are shown in the job description below: Manage all incoming and outgoing calls in the organization Build long-lasting relationships with customers Be informed that NetCost Market keeps a comprehensive record of all calls and/or conversations in the organization's call center data bank Attend educational seminars or conferences on a regular basis so as to develop expertise and improve performance levels Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customers' problems Route calls to the appropriate channel(s) Forward complex issues or complaints to supervisors Work during extended odd hours and/or during holiday periods Obtain, verify and enter client information by answering telephone calls and interviewing clients Determine customer eligibility by comparing client information to requirements Inform clients by explaining procedures, answering questions and providing information Maintain communication equipment by reporting problems Maintain and improve quality results by adhering to standards and guidelines Update job knowledge by studying new product descriptions and participating in educational opportunities Accomplish the company mission by completing related results as needed Provide customer service support for online reviews and reputation management through phone calls and e-mail correspondence Cooperate with other departments in order to work with the company efficiently (stores, GMI, delivery service, etc.) Cooperate and communicate via different channels with drivers regarding deliveries, routes and customer requests Fill in for delivery dispatch position upon necessity Preferred Qualifications: Must possess good communication and listening skills Must have good interpersonal skills to enable an easy flow with customers at all times Must be able to multi-task and manage time properly and effectively Must be able to adapt to different situations and individuals Ability to prioritize in the face of multiple tasks or assignments Ability to work as part of a team if need be Ability to work with little or no supervision Must be self-driven at all times Must have good knowledge of customer relationship or customer service practices Must have good data entry and typing abilities A minimum of high school diploma At least 2 years of work experience in a call center environment Fluency in both Russian and English is required

Job DescriptionDescription Call Center Agent Employment Type: Full-Time Reports To: Call Center Supervisor We are looking for a skilled and dedicated Call Center Agent to join our customer support team. As a Call Center Agent, you will be the first point of contact for our customers, responsible for answering inquiries, resolving issues, and delivering a high-quality customer experience. The ideal candidate will be empathetic, patient, and proficient in handling a high volume of inbound and outbound calls. Key ResponsibilitiesCustomer Support: Handle inbound and outbound calls professionally and courteously. Answer customer questions, resolve complaints, and provide appropriate solutions in a timely manner. Problem Solving: Identify customer needs and clarify information by conducting thorough problem analysis. Offer alternative solutions when necessary, aiming to achieve first-call resolution. Communication: Maintain a positive, empathetic, and professional attitude toward customers at all times. Escalate unresolved issues to appropriate teams or departments. Product Knowledge: Develop a comprehensive understanding of the company's products, services, and policies. Keep updated on any product or policy changes to ensure accurate information is shared with customers. Documentation: Accurately log all call details, interactions, and customer information into the company's CRM system. Prepare reports or summaries of customer interactions and outcomes. Skills, Knowledge and Expertise High school diploma or equivalent (Bachelor's degree preferred). Strong verbal and written communication skills. Ability to multitask and prioritize in a fast-paced environment. Proficient in using computers, CRM software, and other call center tools. Excellent problem-solving skills and patience. Benefits Comprehensive health, dental, and vision insurance. Paid time off and holidays. Retirement plan with company match. Professional development opportunities. Fun and creative work environment.

Job Description Bilingual Call Center Representative Department: Dispatch Employment Type: Full-Time Schedule: 10:00 AM - 6:30 PM We are seeking a dedicated and enthusiastic Bilingual Call Center Representative to join our customer service team. This role is essential in providing exceptional service to our Spanish-speaking customers. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to handle customer inquiries effectively. Under the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound calls surrounding student transportation operations at the NYCSBUS not-for-profit organization. Representatives of the NYCSBUS Call Center team answer and address incoming calls from members of the community inquiring about a range of questions and concerns. Will provide generalized feedback, provide comprehensive information, check location of buses, take notes, and record discrepancies. •Responsible for thorough record and rapid response time. Will often troubleshoot situations by providing callers with information received by Customer Service •Representatives or utilized technology systems via phone and email communication modes. •Answers incoming phone calls from parents, guardians, school officials and their staff, community members, or others as needed; responds to received inquiries, concerns, or complaints in a timely and appropriate manner •Responsible for email communication in same fashion as phone services; provides callers or emailed inquiries with same rapid response with detailed information and guidance •Researches required information using the available resources in technology capability, Customer Service Representatives, Field Supervisors, Routers, or others as needed •Thoroughly listens to callers inquiry and provides information in a professional and sincere tone and direction •Enters caller information and details of the call into incident management tracking system; may be required to provide record of call logs as needed; records details of comments, inquiries, complaints, and actions taken •Identifies escalating priority issues and reports situations to leadership as soon as possible •Re-routes inbound calls to the appropriate resources, as needed; keeps an updates organization call list and chain of command •Follows up on complicated customer calls where required •Completes call notes and call reports as necessary; updates as needed •Obtains and evaluates all relevant data to handle complaints and inquiries •Ensures full comprehension of GPS bus tracking software and other available tools in order to provide accurate and up to data information to callers •Manages administration of first step by getting information to whom it needs to go; communicates and coordinates within internal functions including routing and financial departments •Responsible for completing all necessary training including de-escalation and customer service technique •Perform other duties as assigned and directed Experience: 1 year of experience in a Call Center Representative role for a large organization, and/or; 1 year of demonstrated experience in a generalized customer service role may suffice for the right candidate High School Diploma or equivalent Established experience in complaint resolve and incident management a must Demonstrated ability to improve organizational procedures and work effectively to improve operations Experience in data collection and information sorting Experience in customer service outreach techniques and methods Strong written and verbal communication skills Ability to work a flexible schedule Multilingual speaking and writing skills a plus

Call Center Representative Position: Full Time Previous high volume call center experience Previous experience in a Healthcare environment Experience with EMR/EHR systems in Medical Environment Reliable transportation Must be reliable, seeking a full time permanent position Position Details: Monday - Friday 9a - 5p hours Will need to be confident on the phone, able to work on their own after training period

Job Opportunity: Call Center Representative at Encodle Link About Us: At Encodle Link, we prioritize individual growth as a cornerstone of collective success. We foster an environment that nurtures continuous learning, skill acquisition, and professional development for our employees. Through comprehensive training and mentoring programs, we are dedicated to equipping our team with the resources needed to excel in their careers. Position: Call Center Representative Responsibilities: As a Call Center Representative at Encodle Link, you will be the frontline of our customer service operations, providing exceptional support and assistance to our clients. Your responsibilities will include: Handling inbound and outbound calls in a professional and courteous manner. Providing product information and resolving customer inquiries and issues. Processing orders, returns, and exchanges accurately and efficiently. Documenting all customer interactions and maintaining detailed records. Collaborating with team members to ensure timely resolution of customer concerns. Adhering to company policies and procedures at all times. Qualifications: To excel in this role, you should possess: Previous experience in a customer service or call center environment preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficiency in using CRM software and other call center tools. Ability to multitask and work effectively in a fast-paced environment. A positive attitude and a passion for delivering outstanding customer service. Benefits: We offer a comprehensive benefits package, including: Competitive salary range: $3400 - $3980 per month. Full-time position, Monday to Friday, 8 hours per day. Opportunities for career advancement and professional development. Supportive and collaborative work environment. Health insurance and retirement benefits. Location: New Jersey, NJ If you are a customer-focused individual with excellent communication skills and a desire to make a positive impact, we encourage you to apply for the Call Center Representative position at Encodle Link. Join us in providing exceptional service and building lasting relationships with our clients! Encodle Link is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Inside Sales Representative Mason Technologies is a Proud Women's Business Enterprise located in Deer Park, NY looking for a brilliant mind to join our growing team. If you are hungry, accountable and seek a sales career with endless growth potential, we want to hear from you. Mason Technologies is a proud Women's Business Enterprise located in Deer Park, NY. We are a Structured Cabling, Audio Visual and Security integrator that provides turnkey solutions to our customers. Our partners range from some of the greatest tech companies in the world to government agencies where we work to do our part in serving our Great Nation. We have been in business for over 20 years and our organization is growing exponentially. 50% of our staff has been with Mason for 5+ years. We're looking for Inside Sales representatives that focus on core partnerships with end user focus. Anyone who is looking to build their future, this will be a great opportunity to do so. Duties/Responsibilities: Summary - An Inside Sales representative at Mason will be responsible for generating new business opportunities with enterprise end users. The ideal candidate will be able to call on customers to schedule appointments for Outside Sales representatives. You will need to monitor, control, and manage your prospects while focusing on overall revenue growth. You will be supported by an incredible operations team however; you should never lose the pulse on everything that is yours. · Generate new business opportunities in the Long Island, New York City and New Jersey markets · Schedule and manage a consistent meeting schedule with new and existing customers · Develop and cultivate relationships with partners and clients · Generate and submit sales reports to management, reporting on scheduled appointments and upcoming opportunities · Manage opportunities and work closely with Outside sales representatives · Adhere to operational procedures and develop personal efficiencies based on everyday processes · Monitor project workflow throughout the entire process, this is important for customer satisfaction. This begins with the Proposal, follows through to the procurement of materials and establishment of schedule, coordination of deliveries, collaboration with technicians, management of installation and service. Operations handles all of these tasks but you should know where every one of your projects stand. · Maintain clear and accurate documentation Required Skills/Abilities: · Superior cold call experience · Must already bring in an existing book of business · Strong verbal and written communication skills · Adept ability to schedule confirmed appointments and manage relationships · Unparalleled drive · Capable of thriving in a fast-paced environment · Professionalism a must as well as the ability to handle situations under pressure · A strong desire to win, learn and grow · Commitment to the hours necessary to support customers Benefits Offered: · Health Insurance with great coverage · Dental Insurance · Vision Insurance · Paid time-off · 401(k) Pay: $80k-$150k If you are looking for a place to plant roots and build your career, this is the best team to join. We are a serious organization, but we are a family and look forward to growing together.

Looking for a job that offers flexibility and a chance to be part of a fun, dynamic team? We're looking for a Call Center Representative to join our team in Brooklyn! Whether you're seeking a full-time role or part-time hours, this is the perfect opportunity for someone who thrives in a customer-focused environment. What You'll Do: Answer Incoming Calls: Assist customers with inquiries, issues, and provide solutions in a friendly and professional manner. Problem-Solving: Listen carefully to customer concerns and provide timely and accurate resolutions. Maintain Records: Keep track of customer interactions, document information, and follow up as needed. Collaborate: Work with a supportive team to ensure seamless service and continual improvement. What We're Looking For: Flexibility: Whether you're looking for full-time or part-time hours, we offer a variety of shifts to fit your schedule. Great Communication: A clear, friendly, and helpful phone manner is a must. Problem-Solving Skills: Ability to think on your feet and resolve issues with patience and professionalism. Reliable and Motivated: Strong work ethic and the ability to stay organized in a fast-paced environment. Location: Must be based in Brooklyn, as this is an on-site position. Experience: Previous call center or customer service experience is a plus, but not required-we provide training! Why Join Us? Flexible Hours: Work part-time or full-time, with a variety of shift options available. Competitive Pay: Earn a great salary, with opportunities to increase earnings based on performance. Supportive Team: Be part of a collaborative environment where your contributions are recognized. Growth Opportunities: Develop your skills and progress in your career with us. Immediate Start: We're ready for you to join our team and make an impact right away! How to Apply: Ready for a role that offers both flexibility and the chance to be part of an amazing team? Apply today by sending your resume

We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers. Your main goal will be to effectively address customer issues, complaints, and inquiries in a timely manner. Call Center Representative duties and responsibilities: Manage inbound and outbound customer calls in a timely manner Identify customers' needs and wants, give your best to clarify information Research every issue and provide solutions to them Recognize opportunities to up sell our products and services Follow our company's communication “scripts” Keep records of all conversations in our call center database in a comprehensible way When assigned, attend educational seminars Build strong relationships with customers Follow our customer engagement strategy Meet qualitative and quantitative targets Call Center Representative requirements: Previous experience in a customer support role Track your own work on a daily basis and compare it to benchmarks Strong phone and verbal communication skills Excellent listener Adaptable to different personality types Familiarity with CRM technology Customer focus Ability to multi-task Set priorities Excellent time management skills High school degree

Job DescriptionWe Are Hiring and Training Front Desk in House Sales Reps to Manage Our Brooklyn in Bound Call Center. Here's what we are looking for to see if it fits you.... We Are a Unique Physical Therapy Consulting Company With Offices In Brooklyn and Miami And Our Brand Has Established Itself As The Only Non-Surgical Pain Elimination Specialists In Brooklyn This is a perfect opportunity for you, only if you have prior experience and skill working specifically with phone tele sales, phone lead nurturing, or a call center using a CRM system and or lead qualification process. Preferably in the health, fitness or wellness sectors... Please stop reading here if you lack the skills working in an inbound/outbound call center. You must have a minimum of 2 years' experience in a call center to apply. Though we can train you in the tasks and processes of our office you must bring those hard skills- does that make sense? Ok you are probably thinking to yourself, oh this is just a receptionist or secretary's job because you already worked in a doctor's office picking up phones this is and easy right up your alley, right? No sorry... that's false... here's why... In a receptionist or secretary job you work logistics setting up times, dates and demographic information for people who already know about a product or service, maybe they tried the service or product and they already have trust, they already made the decision that they want the service or solution you are offering makes sense?... At this job as a medical call center lead specialist your skill set is all about selling people on a result, they have no idea how they will achieve and you are helping guide them to make the best decision. In fact, your job depends on them converting from an unsure person to an excited person who wants to come in and get the service because you are skilled in persuading them that this indeed was the right choice. The choices they have been led to believe is that they can get Physical Therapy does already... and that it's just a massage or hot pad. led them to believe that the only solution to their problem is a pill, an injection, or orthopedic surgery. Are you personally passionate about avoiding medications, injections and surgeries yourself? Would you go out of your way to travel and pay for a solution that is not what your insurance pays for? You need to ethically and morally give people the option to decide that there are better solutions for health than they have been given... I think of us as the whole foods, or Starbucks of Physical Therapy providers because we use technologies, processes and methods 98 percent of traditional run of the mill therapy centers cannot execute on. Still intrigued by this opportunity? You will be required to respond to, and convince skeptical leads who come from all sorts of advertisements, marketing content both from social media or newspapers or google who know nothing about us to book an appointment with our office which will require tremendous patience and follow up by you. I trust that as you continue reading the rest of this you will be skilled in tele sales or call center work. Here's how we choose the best candidate.... You Must have an amazing friendly can do attitude and bringing your own batteries of motivation, self-determination and energy to excel day in and day out. This job requires the highest desire and intention to help people solve problems and make decisions about their quality of life and health. You will love this job if you are naturally a very curious person who can spend hours picking people's brains, asking deep questions that unravel their true desires, hopes, fears and dreams. Think of this as a mix between psychoanalysis, persuasion, and being a master communicator. People love to tell their story and it's your job to never judge. Your job is to actively listen intently to their journey and uncover what's really causing their underlying frustration causing their worry and limited mobility, and independence. This job requires you to have some difficult conversations. Your ultimate success in this role will lie in your ability to use your technical knowledge. You will be expected to be trained in our specific scripts and role play these scripts until they become fluent. As you communicate, you will need to adapt and navigate long conversations that can last 20 minutes or more at times with one person. Can you imagine yourself dealing with people in pain, or injury who are mentally stuck. Think of your grandmother who wants to sit in her chair and not move and get her to come to the office on a rainy cold or wintery day. Or a busy mom who is trying to stay fit and go to the gym, and has pain in her back and can't keep running from doctor to doctor. These leads will be unaware there is even a solution to their problem besides pills and shots or they will be problem aware. Many of these leads are on the fence, skeptical, fearful, uncertain and doubtful if they even want to try our services. They will require multiple attempts to be reached using voicemails, calls, texts and emails when necessary to get them to make a decision to come to our office, and sometimes lots and lots of no's can't maybes, let me think about it, let me sleep on its conversations. Can you handle that? Actually, can you see yourself loving that every day reaching out to a minimum of 30 people and getting calls in between while grabbing a copay and making an appointment for a customer? It requires tenacity and perseverance and follow through. Can you report to a manager your daily call volume quota of outbound calls and lead conversions made? If the answer is no stop reading, please because this will require those skills and accountability to specific critical drivers that will monitor your performance If the answer was yes, keep reading... because, this job takes a special person with elephant skin and the patience of a saint to gently listen, convince and persuade people and influence people to take action when they make up excuse like time, money and distance amongst no motivation to come take care of their health. Most people just want a magic pill to fix their pain, wouldn't you agree that is the case? We it's true. People need motivation to get up and come to us three times a week and it's your job to keep managing their expectations as you reach out to them weekly to check in. Here are examples of your daily tasks that we will train you on: * Answer insurance questions, people who have no insurance will claim that they can't afford to take care of their health. * You must be able to easily handle a high volume of outbound and inbound telephone calls and work under a front desk manager to keep an organized front desk reception area flowing (without long breaks) * You must feel super comfortable using technology for text messaging, call tracking systems, email, and billing software for collection of copays and credit card systems... Here is what we can't train: * You should have great attention to detail and AWESOME communication skills with high emotional intelligence. (Love to learn and love to explain things) * Empathy, you must have a deep appreciation for someone's personal journey and be able to imagine yourself in their shoes and help see their point of view while reframing their perspective. * A PASSION for helping people overcome pain and injury and a PASSION for giving people in pain the gift of "mobility and independence" despite emotional protective mechanisms and barriers they will put up. Ok Now that you know the skills and the attitudes that make this job up let's review what time commitment this will entail We want YOU to be able to be here at the times we need you so... You MUST be able to be flexible with your school and work schedule And its really a MUST to live nearby (so living in Brooklyn is crucial) because You will be Immersed in so much Knowledge you will need to be trained in our processes and systems and fit into our driven culture. You must be able to work 2 Pm-7PM Mon/ Thurs and or asked to float occasionally mornings. So, you must have the ability to work some of those hours out into your work school schedule. Here's the recap and some stuff you may be concerned about like IS EXPERIENCE NECESSARY? ...... YES, in a call center, and a "can do attitude, problem solver attitude " is required to apply SO... Here's how you apply... because we only have 2 spots for this aide job opening and we are interviewing now to fill the spot please email your resume with the title CALLCENTER REP in the subject line and we will get back to you. Thanks!

Who we are: Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts. What you'll do: Responsibilities/Duties: Serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. Manage calls from patients requiring medical care and provide / gather information needed. Take electronic messages and convey information to respective medical care providers. Screen and transfer calls to the appropriate person/department. Assign pending documents into a patient's chart within the EMR system. Other duties as assigned by managers and leads. Qualifications Who you are: Qualifications: High school Diploma or equivalent. Fluency in English and Spanish highly preferred. One year of medical experience. Health care receptionist or call center experience preferred. HIPAA and other Insurance regulations, policies, and procedures. Medical office procedures, policies, practices and medical terminology. Electronic medical systems are a plus, including Athena/Centricity, Medi-Tech and the like. Strong communication skills, verbal and written. Extensive customer service experience. Computer skills, being proficient with Windows based software. Strong problem-solving skills. Ability to represent our organization in a professional manner. What we offer: Excellent growth and advancement opportunities Dynamic environment Access to a diverse network of practitioners Broad infrastructure of tools and programs to enhance the employee experience Competitive Compensation Generous PTO Benefits package: health, dental, vision, 401(k), etc. We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”). IND3

Job Description Bilingual Call Center Representative Department: Dispatch Employment Type: Full-Time Schedule: 10:00 AM - 6:30 PM We are seeking a dedicated and enthusiastic Bilingual Call Center Representative to join our customer service team. This role is essential in providing exceptional service to our Spanish-speaking customers. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to handle customer inquiries effectively. Under the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound calls surrounding student transportation operations at the NYCSBUS not-for-profit organization. Representatives of the NYCSBUS Call Center team answer and address incoming calls from members of the community inquiring about a range of questions and concerns. Will provide generalized feedback, provide comprehensive information, check location of buses, take notes, and record discrepancies. •Responsible for thorough record and rapid response time. Will often troubleshoot situations by providing callers with information received by Customer Service •Representatives or utilized technology systems via phone and email communication modes. •Answers incoming phone calls from parents, guardians, school officials and their staff, community members, or others as needed; responds to received inquiries, concerns, or complaints in a timely and appropriate manner •Responsible for email communication in same fashion as phone services; provides callers or emailed inquiries with same rapid response with detailed information and guidance •Researches required information using the available resources in technology capability, Customer Service Representatives, Field Supervisors, Routers, or others as needed •Thoroughly listens to callers inquiry and provides information in a professional and sincere tone and direction •Enters caller information and details of the call into incident management tracking system; may be required to provide record of call logs as needed; records details of comments, inquiries, complaints, and actions taken •Identifies escalating priority issues and reports situations to leadership as soon as possible •Re-routes inbound calls to the appropriate resources, as needed; keeps an updates organization call list and chain of command •Follows up on complicated customer calls where required •Completes call notes and call reports as necessary; updates as needed •Obtains and evaluates all relevant data to handle complaints and inquiries •Ensures full comprehension of GPS bus tracking software and other available tools in order to provide accurate and up to data information to callers •Manages administration of first step by getting information to whom it needs to go; communicates and coordinates within internal functions including routing and financial departments •Responsible for completing all necessary training including de-escalation and customer service technique •Perform other duties as assigned and directed Experience: 1 year of experience in a Call Center Representative role for a large organization, and/or; 1 year of demonstrated experience in a generalized customer service role may suffice for the right candidate High School Diploma or equivalent Established experience in complaint resolve and incident management a must Demonstrated ability to improve organizational procedures and work effectively to improve operations Experience in data collection and information sorting Experience in customer service outreach techniques and methods Strong written and verbal communication skills Ability to work a flexible schedule Multilingual speaking and writing skills a plus

Replies within 24 hours We Are Hiring and Training Front Desk in House Sales Reps to Manage Our Brooklyn in Bound Call Center. Here's what we are looking for to see if it fits you.... We Are a Unique Physical Therapy Consulting Company With Offices In Brooklyn and Miami And Our Brand Has Established Itself As The Only Non-Surgical Pain Elimination Specialists In Brooklyn This is a perfect opportunity for you, only if you have prior experience and skill working specifically with phone tele sales, phone lead nurturing, or a call center using a CRM system and or lead qualification process. Preferably in the health, fitness or wellness sectors... Please stop reading here if you lack the skills working in an inbound/outbound call center. You must have a minimum of 2 years' experience in a call center to apply. Though we can train you in the tasks and processes of our office you must bring those hard skills- does that make sense? Ok you are probably thinking to yourself, oh this is just a receptionist or secretary's job because you already worked in a doctor's office picking up phones this is and easy right up your alley, right? No sorry... that's false... here's why... In a receptionist or secretary job you work logistics setting up times, dates and demographic information for people who already know about a product or service, maybe they tried the service or product and they already have trust, they already made the decision that they want the service or solution you are offering makes sense?... At this job as a medical call center lead specialist your skill set is all about selling people on a result, they have no idea how they will achieve and you are helping guide them to make the best decision. In fact, your job depends on them converting from an unsure person to an excited person who wants to come in and get the service because you are skilled in persuading them that this indeed was the right choice. The choices they have been led to believe is that they can get Physical Therapy does already... and that it's just a massage or hot pad. led them to believe that the only solution to their problem is a pill, an injection, or orthopedic surgery. Are you personally passionate about avoiding medications, injections and surgeries yourself? Would you go out of your way to travel and pay for a solution that is not what your insurance pays for? You need to ethically and morally give people the option to decide that there are better solutions for health than they have been given... I think of us as the whole foods, or Starbucks of Physical Therapy providers because we use technologies, processes and methods 98 percent of traditional run of the mill therapy centers cannot execute on. Still intrigued by this opportunity? You will be required to respond to, and convince skeptical leads who come from all sorts of advertisements, marketing content both from social media or newspapers or google who know nothing about us to book an appointment with our office which will require tremendous patience and follow up by you. I trust that as you continue reading the rest of this you will be skilled in tele sales or call center work. Here's how we choose the best candidate.... You Must have an amazing friendly can do attitude and bringing your own batteries of motivation, self-determination and energy to excel day in and day out. This job requires the highest desire and intention to help people solve problems and make decisions about their quality of life and health. You will love this job if you are naturally a very curious person who can spend hours picking people's brains, asking deep questions that unravel their true desires, hopes, fears and dreams. Think of this as a mix between psychoanalysis, persuasion, and being a master communicator. People love to tell their story and it's your job to never judge. Your job is to actively listen intently to their journey and uncover what's really causing their underlying frustration causing their worry and limited mobility, and independence. This job requires you to have some difficult conversations. Your ultimate success in this role will lie in your ability to use your technical knowledge. You will be expected to be trained in our specific scripts and role play these scripts until they become fluent. As you communicate, you will need to adapt and navigate long conversations that can last 20 minutes or more at times with one person. Can you imagine yourself dealing with people in pain, or injury who are mentally stuck. Think of your grandmother who wants to sit in her chair and not move and get her to come to the office on a rainy cold or wintery day. Or a busy mom who is trying to stay fit and go to the gym, and has pain in her back and can't keep running from doctor to doctor. These leads will be unaware there is even a solution to their problem besides pills and shots or they will be problem aware. Many of these leads are on the fence, skeptical, fearful, uncertain and doubtful if they even want to try our services. They will require multiple attempts to be reached using voicemails, calls, texts and emails when necessary to get them to make a decision to come to our office, and sometimes lots and lots of no's can't maybes, let me think about it, let me sleep on its conversations. Can you handle that? Actually, can you see yourself loving that every day reaching out to a minimum of 30 people and getting calls in between while grabbing a copay and making an appointment for a customer? It requires tenacity and perseverance and follow through. Can you report to a manager your daily call volume quota of outbound calls and lead conversions made? If the answer is no stop reading, please because this will require those skills and accountability to specific critical drivers that will monitor your performance If the answer was yes, keep reading... because, this job takes a special person with elephant skin and the patience of a saint to gently listen, convince and persuade people and influence people to take action when they make up excuse like time, money and distance amongst no motivation to come take care of their health. Most people just want a magic pill to fix their pain, wouldn't you agree that is the case? We it's true. People need motivation to get up and come to us three times a week and it's your job to keep managing their expectations as you reach out to them weekly to check in. Here are examples of your daily tasks that we will train you on: * Answer insurance questions, people who have no insurance will claim that they can't afford to take care of their health. * You must be able to easily handle a high volume of outbound and inbound telephone calls and work under a front desk manager to keep an organized front desk reception area flowing (without long breaks) * You must feel super comfortable using technology for text messaging, call tracking systems, email, and billing software for collection of copays and credit card systems... Here is what we can't train: * You should have great attention to detail and AWESOME communication skills with high emotional intelligence. (Love to learn and love to explain things) * Empathy, you must have a deep appreciation for someone's personal journey and be able to imagine yourself in their shoes and help see their point of view while reframing their perspective. * A PASSION for helping people overcome pain and injury and a PASSION for giving people in pain the gift of "mobility and independence" despite emotional protective mechanisms and barriers they will put up. Ok Now that you know the skills and the attitudes that make this job up let's review what time commitment this will entail We want YOU to be able to be here at the times we need you so... You MUST be able to be flexible with your school and work schedule And it's really a MUST to live nearby (so living in Brooklyn is crucial) because You will be Immersed in so much Knowledge you will need to be trained in our processes and systems and fit into our driven culture. You must be able to work 2 Pm-7PM Mon/ Thurs and or asked to float occasionally mornings. So, you must have the ability to work some of those hours out into your work school schedule. Here's the recap and some stuff you may be concerned about like IS EXPERIENCE NECESSARY? ...... YES, in a call center, and a "can do attitude, problem solver attitude " is required to apply SO... Here's how you apply... because we only have 2 spots for this aide job opening and we are interviewing now to fill the spot please email your resume with the title CALLCENTER REP in the subject line and we will get back to you. Thanks! Compensation: $15.00 per hour