Call center agent jobs in Norfolk, VA - 165 jobs

GENERAL STATEMENT OF JOB Under general supervision, this position performs a variety of routine administrative and fiscal functions, to include preparing and processing financial information specific to programs offered through the department, cashiering, and providing quality customer service to visitors, guests, and the general public. Reports to the Museum Services Specialist. ESSENTIAL JOB FUNCTIONS Performs routine to complex professional accounting activities involving preparation, data entry and maintenance of financial records and reports; processes payments for departmental programs, services and purchases; and performs database management and cashiering. Prepares program expenses reports; maintains detailed records of transactions, checks issued and related information; retrieves information for external audit; performs reconciliations to ensure transactions are recorded accurately and in a timely manner; and research discrepancies and takes proper steps to resolve matters. Interacts with the public and others outside the work unit to obtain and provide information and assistance in a variety of circumstances; may screen and respond to inquiries and complaints; provides information on department policies and procedures; performs other similar types of administrative support activities; responsible for maintaining filing and record systems. Performs other related work as required. Individual assignments will be determined by supervisor based on current workload and department needs. Knowledge of Job: Has considerable knowledge of the application of established bookkeeping and accounting principles and techniques. Has considerable knowledge of state and local fiscal regulations, policies, and procedures with respect to accounts payable. Has considerable knowledge of modern office practices and procedures. Has considerable knowledge of arithmetic, spelling, grammar, punctuation and vocabulary. Has considerable knowledge of the policies and procedures, organization and function of the department. Is skilled in the operation of common office equipment, including popular computer-drive word processing, spreadsheet and file maintenance programs. Is able to screen communications and, based on content, handle independently or route to proper source. Is able to correct spelling, grammatical, punctuation and typing errors. Is able to use independent judgment in organizing and establishing format. Is able to gather information from a variety of sources and draft documents. Is able to establish and maintain moderately complex files. Is able to communicate effectively orally and in writing. Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts within department and division, and with co- workers and the public. Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under "Essential Job Functions." Dependability: Assumes responsibility for doing assigned work and meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, city policy, standards and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas. Attendance: Attends work regularly and adheres to city policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time- off requests. Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be done and initiates proper and acceptable direction for completion of work with a minimum of supervision and instruction. Judgment: Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Researches problems, situations and alternatives before exercising judgment. Seeks expert or experienced advice when necessary. Relationships with Others: Shares knowledge with supervisors and staff for mutual and departmental benefit. Contributes to maintaining high morale among all department employees. Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, representatives from organizations, and the public to maintain good will toward the department and project a good departmental image. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons to maintain good will within the city. Interacts effectively with fellow employees and the public. Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of elements of work and establish a personal schedule accordingly. Attends meetings, planning sessions and discussions of time. Implements work activity in accordance with priorities and estimated schedules. Maintains a calendar for meetings and deadlines. Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the city and various regulatory agencies. Sees that the standards are not violated. Maintains a clean and orderly work place. EDUCATION & EXPERIENCE High school diploma or the equivalent, and 3 - 4 years of customer service and accounting experience, or any equivalent combination of education and experience. Associate' degree in accounting, Hospitality, Tourism or Business Administration or a closely related field is preferred. SPECIAL REQUIREMENTS Must be able to work weekends, holidays and evenings as necessary. An acceptable general background check to include a local and state criminal history check and sex offender registry check. Individuals in this position cannot be listed as having a founded child abuse or neglect complaint. Physical Requirements: Must be physically able to operate a variety of automated office machinery and equipment including computer, printer, calculator, facsimile machine, copier, multi-line telephone systems, etc. Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work. Light work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. Data Conception: Requires the ability to compare and or judge the readily observable, functional, structural, or composite characteristics (whether similar to or divergent from obvious standards) of data, people or things. Interpersonal Communication: Requires the ability to speak and or signal people to conveyor exchange information. Includes receiving instructions, assignments and/or directions from supervisors. Language Ability: Requires the ability to read a variety of checks, reports, records etc. Requires the ability to prepare letters, purchase orders, payment request, checks, etc. using prescribed formats and conforming to all rule's punctuation, grammar, diction and style. Requires the ability to speak to people with poise, voice control and confidence. Ability to make presentations. Intelligence: Requires the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems; to deal with nonverbal symbolism in its most difficult phases; to deal with a variety of abstract and concrete variables; to comprehend the most abstruse classes of concepts. Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently using standard English and using administrative, behavioral, and human services terminology. Numerical Aptitude: Requires the ability to utilize mathematical formulas. Must be able to add, subtract, multiply, and divide; to determine percentages; to calculate interest, profit and loss, proportions, etc.; and to perform calculations involving variables, formulas, square roots and polynomials. Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape. Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using a variety of office equipment. Manual Dexterity: Requires the ability to handle a variety of items, such as office equipment. Must have minimal levels of eye/hand/foot coordination. Color Discrimination: Requires the ability to differentiate between colors and shades of color. Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress and when confronted with persons acting under stress. Physical Communication: Requires the ability to talk and/or hear: (talking, expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear). Must be able to communicate via telephone. AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS The City of Portsmouth is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations. This is a class description and not an individual position description. A class specification defines the general character and scope of duties and responsibilities of all positions in a job classification but is not intended to describe and does not necessarily list the essential job functions for a given position in a classification. FLSA Status: Non-Exempt EEO Cat: 6 Pay Grade: 14

Full-Time Customer Service Agent Do you love a fast-paced environment where helping people is a priority? Are you committed to making every interaction count and exceed customer expectations? If so, this role is for you! At Ruby, we believe in creating personal connections that help businesses thrive. As a Customer Service Agent, you will serve as a Virtual Receptionist by efficiently managing 150+ calls and chats daily in a fast-paced environment, prioritizing multitasking (on dual screens), written accuracy, and reliable attendance, all while maintaining a friendly and professional voice. Strong attention to detail and ensuring accuracy in all communication is a must in this role to succeed. Our ideal candidate possesses at least one year of experience in a call center, a high-volume inbound environment, a professional/administrative role (with light inbound call volume), or a customer service role. Proficiency in Office 365 is required, and bilingual Spanish/English communication skills are highly preferred. We are a 24/7/365 service, so we are committed to delivering exception experiences at all times. This is a full-time position that requires the availability to work a weekend day and holidays. This in-office role will be at either our Chesapeake, VA or Virginia Beach, VA location. All in-house interviews will take place at our Chesapeake office. Skills: The ability to type 40 WPM successfully and accurately Experienced computer skills Ability to remain friendly, composed, and confident when de-escalating upset or emotional callers Highly motivated and dependable, with a proven ability to work independently Rate: Earn a rate of $21/hour by achieving perfect attendance! Team members earn this rate by remaining punctual for shift starts and breaks, while consistently completing their entire shift. Without perfect attendance, the standard rate is $19/hour. Benefits: Employee Stock Ownership Plan 401k with Matching Contributions Full Medical, Dental, and Vision Insurance 2 Weeks Paid Vacation in Year 1 Life Insurance Policy Legal Assistance Ruby is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Benefits Call Center Representative ONSITE - Chesapeake, VA Monday - Friday | 8:30 AM - 5:30 PM EST Pay: $16/hour * Pay is $16/hour which may be below your state's minimum wage. Please take this into consideration when applying. Some overtime may be required. Growth opportunities! Health benefits for you and your family, including medical, dental, and vision, starting on day 1! About the Role As a Benefits Call Center Representative, you'll support employees by answering incoming calls and helping them understand their healthcare, retirement, and other benefit options. You'll handle a steady call volume while navigating multiple systems and may also assist with back-office tasks like claims processing and general administrative work. Your strong communication skills, reliability, and ability to deliver excellent customer service will help create a positive experience for every caller. Requirements: We're looking for candidates with strong customer service skills and natural empathy. To succeed in this role, you must have: * Previous call center experience with high-volume calls * Experience with healthcare or employer benefits (highly preferred) * Keyboarding and MS Office proficiency * Basic computer knowledge (command prompts, shortcuts, troubleshooting) * Excellent verbal and written communication skills * Strong problem-solving skills * Ability to multitask effectively * Ability to work independently with minimal supervision * High school diploma or GED * Successful background check & drug test (includes education and employment verification) * Must be 18 years of age or older Key Duties: * Help participants understand plan options and provisions * Respond to client inquiries via phone and web * Complete customer-related transactions with limited supervision * Meet accuracy and timeliness standards * Document calls thoroughly in the case management system * Complete callbacks promptly and escalate when necessary * Follow call center policies, procedures, and performance metrics * Provide guidance on required forms and next steps * Perform additional duties as assigned * Comply with all company policies and standards Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy.

Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling. Busch Vacuum Solutions has an immediate direct hire opportunity open for a Customer Service Representative at our headquarters in Virginia Beach, Virginia! The Customer Service Representative is responsible for responding to customers, key accounts and satellite office phone inquiries and performs a variety of duties related to the Customer Service area in direct accordance with company policies and procedures. If you are an enthusiastic administrative professional, apply NOW for an opportunity to find out why Busch Vacuum Solutions is an amazing place to work! Job Responsibilities * Receives, researches, and answers internal and external customer and key account inquiries and requests regarding standard products, prices, delivery and nearest distribution and service center. * Creates and maintains files and reminders for follow-up action with customers to assure high level of customer service * Provides support and assistance to the Customer Service Manager as needed * Remains current on changes in policies, procedures, and product offerings, assuring compliance * Routes freight by best carrier * Prepares and processes quotes to orders and up-sale of products (accessories and parts) * Applies appropriate discounts and commissions based on company schedules * Interfaces with Sales team, Credit Department Engineering, Production and Warehouse on behalf of key accounts and customers * Maintains correct customer information; to include names, addresses, etc. * Enters orders received from customers. Reviews customer purchase for price, delivery, payment terms, carrier, freight, billing and shipping address, item description, tax status and part number(s) * Prepares appropriate shipping documents * Initiates credit application for the credit department and processes credit card orders * Processes all sales orders and upsell of products (accessories/parts) * Prepares credit card sales returns/credit memos, and issues returned goods authorizations * Communicates order report to appropriate parties * Manages quote log * Communicates to Sales through Company CRM tool * Participates in standard product training * Back up to reception * Assists Marketing with info/Sale leads. Required Experience * 2+ years of experience in Customer Service: Required * Experience in industrial vacuum manufacturing setting a plus! * Intermediate Knowledge of Microsoft Office software: Required * Experience with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems: Required * High School Graduate or General Education Degree (GED): Required Personal Qualifications * Work with a high level of initiative, be self-motivated, and possess professional maturity * Be detail, goal, and safety oriented * Must be organized and maintain a clean and orderly workspace * Must possess a positive attitude, be dependable, and trustworthy * Work independently or as a team, as necessary, to fulfill department and Busch goals and objectives * Possess strong oral and written communication skills in English Job Requirements * Ability and willingness to pass a 10-panel drug screen, 7-year criminal history check * Most felonies are a disqualifier, misdemeanors are considered on a case-by-case basis * Must be willing and able to utilize all required PPE * Willingness to travel domestically for training * Valid Drivers' License must be maintained throughout employment that meets Busch insurance standards Physical Requirements * Constant standing, walking, sitting, lifting/carrying/pushing pulling up to 10lbs * Frequent standing, walking, sitting, lifting/carrying/pushing pulling up to 10lbs * Occasional climbing, squatting, kneeling, bending, reaching outward and/or above the shoulder, and lifting/carrying/pushing pulling up to 20lbs * All applicants must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protection. Benefits & Opportunities Busch Vacuum Solutions offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more! Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. Busch values promoting from within! Work Environment Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Why work for Busch Vacuum Solutions? As diverse and boundless as the world of vacuum is, so are the jobs and tasks at Busch. We welcome all talents, regardless of education, age, gender, or nationality; worldwide. Nearest Major Market: Virginia Beach

Job Description Call Center Representative (Part-Time) Company: notify MD Pay: $17.50/hr At notify MD, our Call Center Representatives do more than just answer phones - they provide vital support and drive meaningful outcomes for our customer's callers. Role Overview: Professional, in-office role managing inbound calls. No telemarketing or hard sales! You will greet callers, take messages, and route callers using our state-of-the-art call center tools. Requirements: Excellent English (written and verbal) Comfortable with Windows and the ability to type 35 WPM Punctual and dependable Bilingual skills are a plus, but not required Schedule: Part-time (evenings/weekends). One week of training required prior to moving to a set schedule. notify MD is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Job Posted by ApplicantPro

Urology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina. Our clinical care team consists of board certified urologists most of whom are fellowship trained, nationally recognized, awarded and published. Working in a team based environment, our mission is to help patients optimize their urological health. Job Description We are seeking candidates with prior clinical experience, to join our team. This position will be responsible for scheduling all non-surgical office appointments, responding to incoming phone calls from established patients and other external callers, and communication with sites to ensure that patient phone call requests are resolved in a timely manner. This role is critical to creating a positive first impression for the practice and to show patients a "we care" attitude. Evaluate patient's needs and determine appropriate site and provider of care. Register patients by gathering demographic information with the highest possible proficiency, and verify existing data. Promptly and courteously answer and screen incoming calls and route them appropriately according to established customer service guidelines. Prioritize calls using courteous and professional attitude to ensure the highest satisfaction from patients. Verify and/or confirm appointments for patients. Provide various types of information to assist patients. Arrange the services of an interpreter when deemed necessary Ensure that all new patient medical notes from referring providers are scanned into electronic medical chart. Qualifications Possesses strong oral and written communication skills for corresponding with physicians, patients, fellow employees, third party insurance company representatives. Athena experience preferred Previous experience as RN, LPN, Medical Assistant Must possess strong customer skills Additional Information All your information will be kept confidential according to EEO guidelines.

Bring your skills to the 2020 Kenworth Dealer of the Year! Kenworth Sales Company, a 38-location Kenworth and Isuzu truck dealership group, is looking for a Call Center Representative to join our Chesapeake, VA location. The primary function of the call center customer service advisor is to coordinate repairs, dispatching tow companies and/or mobile repair units, communicating with customers, communicate with customers, and acting as a liaison between fleets, tow companies, and repair facilities. **Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening. Schedule: 3pm - 11:30pm Duties and Responsibilities: Answer incoming phone calls from customers seeking information regarding vehicle service repairs and/or service issues Coordinate the development of the program with all Kenworth Sales Company Branches. Establish and provides breakdown management support for Kenworth Sales Co fleet customers to include monitoring and interpreting fault codes, as well as campaign info for fleets. Monitors Company compliance with PACCAR Premiere Care Gold Standards, the Concierge Program objectives, and Pac-Central guidelines, including time critical functions. Work directly with and assist each Corporate Service Director and District Service Manager as needed. Communicate effectively with Fleets, PACCAR Breakdown, and tow companies. Keeps a log of the details of communication with customer/dealer throughout the repair process. Coordinates with Service Manager/Shop Foreman to assure completion of work within time promised to customer. Monitors progress of repairs and updates customer on any changes in agreed service, costs, or time of completion. Obtains customer authorization for such changes. Qualifications: Ability to read and comprehend English instructions and information. High school diploma or equivalent. Must have a working knowledge of all heavy truck repair methods. Must have a highly technical background with good troubleshooting skills. Must have basic computer skills, and ability to utilize MS office programs as well as Paccar Web Ecat. Must have the ability to identify and meet Customer needs and requirements. Must be a hard worker and a self-starter and a problem solver. Excellent organizational, communication, and time management skills. Exceptional phone and Customer service skills required. Appearance must meet company requirements. BENEFITS: Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development. Stability - Company is financially strong with an established base of customers and is well-positioned for continued expansion. History of Excellence - Work for an award-winning dealership with a reputation for unsurpassed quality and customer service. Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans. Veterans are encouraged to apply! About the company: Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountian West and Mid-Atlantic regions. An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

Job DescriptionBenefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Receive a high volume of inbound calls and emails Identify the reason for the customers call, collect relevant information and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Qualifications High School Diploma Additional Information For any queries you can reach me @ ************

Western Branch Diesel Portsmouth, VA $50,000+ Western Branch Diesel, a subsidiary of Indel Power Group, has an opening for a Customer Service Representative at our location in Portsmouth, Virginia. This individual will be organized with the ability to multi-task and possess good customer and communication skills. Joining the service team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement. Key Responsibilities Provide administrative assistance to support the service team Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing Promptly address and resolve customer concerns and service follow-up issues Excellent customer service skills Maintain open communication with technicians, management team and customers regarding job status Occasional driving is required Why Indel Power Group Competitive compensation package, DOE Monthly performance incentives Rewarding work environment Opportunities for relocation & advancement Long established, family-owned business Benefits Excellent medical, dental, & vision coverage Short-term/long-term disability and employee life insurance 401k, with matching Employee Assistance Program (EAP) Paid Annual Leave Paid Holidays Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Essential Duties & Responsibilities (included but not limited to) The candidate shall possess the ability to operate a switchboard with speed and accuracy. Ability to supervise subordinates. Ability to handle moderately complex clerical duties. Ability to deal effectively with department employees by telephone. Ability to enunciate clearly in a well-modulated voice. Acts as a full-time operator on a one or multi-position switchboard. Handles complaints and difficult problems arising out of the operation of the switchboard. Provides callers with routine non-technical information and refers to other questions to proper persons. Performs related clerical/typing responsibilities associated with the switchboard. Operate attendant Intellidesk Console Keyboards, NEC DT300 or DT700 Telephones, Various paging and alarms systems (Symplex Alarm System) Implements regulations and directives regarding the provision of switchboard services. Requirements ANSWER AND PROCESS ALL INCOMING CALLS The candidate shall answer incoming calls politely, efficiently and in a friendly manner, even during heavy workload and crises periods. Calls shall be answered in priority order. Incoming calls shall be routed appropriately throughout the facility. The candidate shall receive collect calls, only if authorized and obtain and record time and charges. The candidate is responsible for immediate, professional responses to and recording the following: emergency alarms, codes, bomb threats, fires, and disasters. They shall also be required to receive and transmit over two-way radios. The candidate shall follow the instruction if a bomb threat is received. Written procedures and formats for this type of reporting are currently established in the telephone office. Operators are not authorized to place personal calls for employees, visitors or patients. Use of credit cards, collect calls and third-party calls are not permitted. Operators shall be polite and explain to callers when calls cannot be completed as requested. Operators shall be responsible for ensuring that no unauthorized long-distance calls are made through the switchboard. Personal calls while on duty shall be restricted for emergencies only. Information services include using the overhead paging system and Zetron radio paging system to relay messages, announcements and implement various procedures dictated by telecommunication and IT directives which include providing information concerning the health care system to patients and visitors. The candidate shall utilize the facility radio, overhead paging, pocket paging, and code-paging systems as required. Emergency Calls and Alarm Systems: Operators may also be required to receive and transmit over two-way radios. Written procedures for response to these emergencies will be provided by the client. Operators shall make announcements on the public address system. A scripted procedure will be provided for emergency paging and guidelines for announcements on the public address system. All announcements must be made in a clear, efficient and polite manner, and as quickly as possible. The candidate shall assist in placing various types of outgoing calls and coordinating and patching through one or more stations when necessary. Assist facility staff and patients, when necessary, in placing calls. Calls shall include but are not limited to, commercial and Federal Telecommunication Systems (FTS) calls. Politely, efficiently and in a friendly manner explain to users why calls cannot be completed as requested, if and when a situation of this type arises. The candidate shall maintain a log of all telephone equipment malfunctions and/or complaints regarding telephone service. Upon request of callers, verify telephone equipment malfunctions and report them to Information Resources Management Service (IRMS). The candidate shall become familiar with the functions of the different services within the facility. With this knowledge, determine the area within the campus when the caller does not know the telephone extension. JOB KNOWLEDGE The candidate shall have an understanding of Federal Telecommunications System (FTS) A complete understanding of the equipment presently installed: NEC DT300 or DT700 Telephones. Adequate technical expertise to be able to identify malfunctions and report them to the maintenance unit. Adequate knowledge of filing systems and procedures. Attention to details to ensure the accuracy of distributed documents/mail to the correct addressees. Well organized to prioritize the delivery of mail and documents. Attention to details to ensure the thoroughness and accuracy in placing various documents in the appropriate files and organizing them. Must develop a thorough knowledge of mission organizational structure and sufficient knowledge of specific jobs and individuals to effectively route incoming calls to the proper office. EQUIPMENT Intellidesk Console Keyboards NEC DT300 or DT700 Telephones Various paging and alarms systems (Symplex Alarm System) Basic Siemens Optiset Swiss phone voice pager EDUCATION, TRAINING, AND EXPERIENCE Completion of Secondary School is required Prior Work Experience: Six months to one-year Experience as a telephone operator/switchboard position and some exposure to the technical aspects of telephony to include trunking and key systems is required. BENEFITS Health benefits (Health Insurance Services) Vacation and Holiday Workers' compensation

At C&F Enterprises Inc. we strive to learn, improve, and serve everyday. From our customers to our employees, we have been a business partner of choice in our community for over 40 years. Representing many different brands, we are proud to offer home decor that can showcase your personal style in every room of your home. At C&F Enterprises Inc. We are looking for individuals who enjoy a team oriented environment, can demonstrate individual resourcefulness with an entrepreneurial spirit - the foundation of our success! We hope you will decide to join our family of dedicated employees. Job purpose This role is vital to our entire customer experience operation. You will function as the primary liaison and operational hub, ensuring seamless communication and effective support across all internal departments. A core part of your mission is to actively champion and embed the company's core values, thereby setting and maintaining a high standard of excellence in customer service. Ultimately, you are responsible for proactively building and sustaining strong, collaborative relationships with both our external customers and our internal teams to ensure unified success. Duties and responsibilities Champion the Customer Experience Serve as the primary customer liaison, building and maintaining unshakeable, productive relationships by providing timely support, proactive guidance, and accurate information. Actively champion and embed service excellence by addressing all customer needs, resolving inquiries, and ensuring seamless communications (phone, email, fax). Maintain a broad knowledge base of company products, services, and promotions to effectively support and inform customers. Sales and Data Administration Coordinate the order-to-cash process: accurately take and process customer orders, enter data for invoicing and credits, process payments, and manage direct billing. Own data integrity by performing a significant amount of data entry, computer navigation, and maintaining accurate customer and transactional files. Generate and compile key insights using functional software to create reports, statistics, and timelines that drive clarity in order fulfillment. Logistics and Fulfillment Support Guide and track order flow: research, verify, and track order statuses, communicate feedback to customers, and manually split complex orders to multiple warehouse locations. Contribute to inventory and warehouse efficiency by maintaining inventory transactions, obtaining materials from vendors, stocking shelves, completing necessary paperwork, and packing orders to specification. Ensure a safe and effective work environment by proactively focusing on safe work habits and supporting facility logistics, including annual event support (e.g., National Sales Meeting). Teamwork and Continuous Growth Actively contribute to a cohesive team atmosphere by performing essential clerical and administrative duties and corresponding with various internal departments to meet customer needs. Demonstrate commitment to the company's core values and pursue continuous learning that enhances skill sets and supports organizational growth. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Skills Exceptional customer service capabilities and customer focus. Demonstrated high proficiency in Microsoft Office Suite and Outlook Excellent oral and written communication skills Ability to multitask and problem-solving skills Impeccable time-management, organizational, and attention to detail skills Knowledge in home fashions, gifts, textiles, or retail industries Ability to work both independently and in a group setting Ability to take initiative Demonstrated ability to maintain stable performance under pressure Qualifications A high school diploma and/or equivalent experience 1-2 years or more years in an Administrative, Customer Service or related field experience Must be familiar with customer resolution techniques Must have strong computer and data entry skills, order processing systems Physical requirements Sitting, Standing Walking Lifting: Raising or lowering an object from one level to another (includes upward pulling) Prolonged use of computer involved; use of hands and finger coordination; Specific vision abilities required by this job include close vision, distance vision. Color vision, depth perception, and ability to adjust focus. Speech clarity requires the ability to speak clearly so others can understand you. Carrying, Pushing, Pulling boxes and sample orders up to 50 lbs. The successful candidate must be able to pass a pre-employment background check and drug screening. All applicants are required to successfully complete a background check and drug screening as part of the pre-employment process. Applicants must be authorized to work in the United States at the time of application and must not require sponsorship now or in the future. C&F Enterprises, Inc. is an equal opportunity employer. We are committed to recruiting, hiring, and promoting qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. If you are an individual with a disability and require a reasonable accommodation during the recruitment process, please contact ************. *No Recruiters/Agencies Please*

Join the team as a Customer Service Representative at Casey Auto Group's Collision Center! Are you a people person with a passion for providing exceptional service? Do you thrive in a fast-paced environment where your organizational skills are key to success? Casey Auto Group's Collision Center is looking for a Customer Service Representative to be the welcoming face and reliable point of contact for our valued customers! In this role, you will play a vital part in ensuring every customer's experience is smooth and efficient throughout the repair process. This is a full-time position, 40-45 hours per week. Schedule will be Monday-Friday, and some Saturdays. Essential Duties: Your primary focus will be on the customer and the smooth flow of the repair process. Key responsibilities include: Customer Interaction: Greet customers immediately with a smile and eye contact for estimates and drop-offs. Review services, paperwork, and inspection reports with customers. Verify and update all contact information. Daily communication with customers with vehicle updates, noting all changes in the log. Review vehicle and repairs, collect payment, and answer questions upon delivery if the Estimator is unavailable. Administrative & Coordination: Ensure all proper documents are signed before services begin. Complete and process necessary paperwork, run copies, fax forms as needed. Open and close repair orders, assembling repair jackets. Order all parts for the job and collect receipts for all parts and charges. Work with the Estimator and Technicians to manage parts and production schedules daily. Book repair orders and prepare customer copies for pickup. Manage Accounts Receivable by checking daily and calling on past-due accounts. Handle purchase orders for internal repairs and distribute invoices to Corporate. Team Support: Assist the Estimator. Participate in daily team meetings to review shop vehicles. Provide daily production lists and time sheets to Technicians. Prepare loaner vehicle contracts. Qualifications: The ideal candidate for this position will have: Experience in Customer Service, Telemarketing, and/or Sales is preferred. The ability to successfully perform all the essential duties listed above. Strong organizational skills and attention to detail. Excellent communication skills, both verbal and written. Why Join Our Team? At Casey Auto Group, we take care of our team members with a comprehensive benefits package and the resources you need to succeed: Comprehensive Benefits Medical, Dental, and Vision Insurance FSA/HSA/LPFSA Prescription drug coverage 401(k) with company contribution upon eligibility Short- and Long-Term Disability HealthJoy App - company-paid healthcare navigation tool Employee Assistance Program Legal Resources coverage & ID Protection Work-Life Balance & Perks Vacation & Holiday pay Employee referral bonus programs Employee parts & service discounts Discounted gym memberships to OneLife & YMCA APPLY NOW! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $15.00/hour, which includes a base pay of $13.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

Kelly Services in partnership with Nissan is currently seeking high skilled individuals to fill Production Technician openings at the Nissan manufacturing plant located in Canton, MS. Job Description MAJOR JOB DUTIES AND RESPONSIBILITIES: • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. • Analyzes problems and provides information/solutions. • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. • Thoroughly documents inquiry outcomes for accurate tracking and analysis. • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. • Researches and analyzes data to address operational challenges and customer service issues. • Provides external and internal customers with requested information. • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. • Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. • Seeks, understands and responds to the needs and expectations of internal and external customers. • Required to meet department goals. Qualifications • MUST possess a HS diploma or equivalent • Must have at least one year experience in an automated customer service environment Additional Information All your information is kept confidential as per EEO standards. Why is this a great opportunity? The answer is simple…working at our client is more than a job; it's a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Job DescriptionBenefits: Bonus based on performance Opportunity for advancement Training & development ROLE DESCRIPTION: Are you positive, hardworking, responsible, disciplined, proactive, reliable, prompt, sharp and committed to personal growth? Do you want to be of service to your community in a meaningful way? If you are a driven, organized multitasker with a passion for people, excellent customer service skills, and an impeccable work ethic, come join our awesome team of insurance professionals! Insurance licenses in property, casualty, life and health preferred but not required for consideration. Will train. Potential reimbursement available upon attainment of licenses. Preference given for technical aptitude. Compensation commensurate with experience. Completion of a skill assessment is required for applicants before initial interview. RESPONSIBILITIES: Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Work with the agent to establish and meet marketing and sales goals. Maintain a strong work ethic with a total commitment to success every day. Work alongside your agencys team to ensure successful, exceptionally satisfying, and long-lasting customer relations. QUALIFICATIONS: Possess excellent communication skills & capacity to multitask. Display good analytical skills. Provide excellent customer service. Life/Health Insurance License preferred. Successful track record of meeting sales goals/quotas preferred. BENEFITS: Paid time off (vacation and personal/sick days) Growth potential/Opportunity for advancement within my office Licensing reimbursement Applications accepted via the portal only. Please do not call, stop by or email directly outside the portal.

Job DescriptionBenefits: Competitive salary Opportunity for advancement Paid time off Profit sharing Training & development ROLE DESCRIPTION: As a customer service representative with Dawn Covington, State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

ONSITE - Chesapeake, VA Monday - Friday | 8:30 AM - 5:30 PM EST Pay: $16/hour Pay is $16/hour which may be below your state's minimum wage. Please take this into consideration when applying. Some overtime may be required. Growth opportunities! Health benefits for you and your family, including medical, dental, and vision, starting on day 1! About the Role As a Benefits Call Center Representative, you'll support employees by answering incoming calls and helping them understand their healthcare, retirement, and other benefit options. You'll handle a steady call volume while navigating multiple systems and may also assist with back-office tasks like claims processing and general administrative work. Your strong communication skills, reliability, and ability to deliver excellent customer service will help create a positive experience for every caller. Requirements: We're looking for candidates with strong customer service skills and natural empathy. To succeed in this role, you must have: Previous call center experience with high-volume calls Experience with healthcare or employer benefits (highly preferred) Keyboarding and MS Office proficiency Basic computer knowledge (command prompts, shortcuts, troubleshooting) Excellent verbal and written communication skills Strong problem-solving skills Ability to multitask effectively Ability to work independently with minimal supervision High school diploma or GED Successful background check & drug test (includes education and employment verification) Must be 18 years of age or older Key Duties: Help participants understand plan options and provisions Respond to client inquiries via phone and web Complete customer-related transactions with limited supervision Meet accuracy and timeliness standards Document calls thoroughly in the case management system Complete callbacks promptly and escalate when necessary Follow call center policies, procedures, and performance metrics Provide guidance on required forms and next steps Perform additional duties as assigned Comply with all company policies and standards Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00.