Call center agent jobs in North Miami, FL - 669 jobs
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Bilingual Customer Service Rep (English/Spanish)
Automatic Data Processing, Inc. 4.7
Call center agent job in Miami Springs, FL
ADP is hiring bilingual Associate Client Support Consultants. This position is hybrid - working 3 days in the Miami office and 2 days from home each week. Are you ready to join a company offering career advancement opportunities throughout your caree Customer Service, English, Spanish, Bilingual, Client Support, Service, Retail
$25k-34k yearly est. 7d ago
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Bilingual Generador de Prospectos en Tienda - Flagler / Miami
ARS Rescue Rooter
Call center agent job in Miami Springs, FL
Work inside a national retail home improvement store engaging customers about HVAC upgrades, indoor air quality, and energy savings. You'll promote free in-home consultations or schedule tune-ups - our expert sales advisors handle the rest. Qualifica Bilingual, Education
$24k-32k yearly est. 3d ago
Customer Services Specialist
Savills North America 4.6
Call center agent job in Miami, FL
ABOUT THE ROLE
The Client Services Specialist will support a top-producing four-person leasing team in Miami, led by the Vice Chairman and Co-Head of Florida for the Miami Office. This person will play a central role in keeping the team organized and efficient, helping manage projects, client deliverables, and daily operations. The ideal candidate is a fast learner who thrives in a busy environment, takes initiative, and helps the team stay on track across all active assignments.
KEY RESPONSIBILITIES
Marketing Coordination
Lead all aspects of the team's marketing efforts, from concept through execution, for property campaigns, client presentations, and new business pursuits.
Lead Social Media Management efforts such as LinkedIn a plus
Develop, proof, and produce marketing materials including proposals, pitch decks, offering memorandums, and brochures that align with Savills' brand standards.
Use Salesforce, LinkedIn, CoStar, and Exact Target to support prospecting, marketing outreach, and engagement tracking.
Coordinate photography, floor plans, and other creative assets with vendors and internal teams.
Maintain and organize the team's contact database while improving marketing processes for better efficiency and results.
Financial Support
Handle billing, invoicing, and expense reports for the team.
Update and maintain stacking plans and other financial tracking tools in Excel.
Administrative Support
Greet and assist guests; answer and route incoming calls.
Manage incoming and outgoing mail and packages.
Keep Salesforce and other CRM databases accurate and up to date.
Schedule meetings, conference calls, and team activities.
Set up conference rooms and prepare materials for client meetings.
Client Interface
Help prepare materials and presentations for client meetings.
Participate in client pitches as needed.
Coordinate communication and logistics between the team and clients.
Process Management
Work closely with the team to manage all active projects and client assignments from start to finish.
Keep track of deliverables, deadlines, and follow-ups to ensure nothing falls through the cracks.
Anticipate next steps and help keep the team organized and accountable.
Serve as the central point of coordination for ongoing projects and team priorities.
Partner with other Client Services Specialists and Operations staff on office-wide initiatives.
Qualifications
Bachelor's degree preferred (Business, Marketing, Communications, Real Estate, Finance, or related field).
Professional, proactive, and able to work both independently and as part of a team.
Minimum of 3+ years of experience in marketing, administration, or commercial real estate preferred. Engagement and interaction with support of upper management is important.
Strong skills in Microsoft Office (Namely: Excel, PowerPoint, Word) and Salesforce.
Familiarity with Adobe InDesign, CRM, and email marketing tools such as SalesForce a plus.
Excellent written and verbal communication skills.
Strong organizational skills, attention to detail, and the ability to handle multiple priorities.
WHY JOIN US?
Join one of Miami's most established office leasing teams at Savills. This position offers exposure to all sides of the business-marketing, financial analysis, and client strategy-and is a great opportunity for someone looking to build a long-term career in commercial real estate.
Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.
$27k-36k yearly est. 5d ago
English/Spanish Customer Service
5Th HQ
Call center agent job in Hollywood, FL
We are seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team in Pembroke Park, FL. As a CSR, you will play a vital role in providing exceptional service to our customers while managing inquiries, resolving issues, and supporting our daily operations.
Key Responsibilities:
Answer inbound calls and respond to customer inquiries in a professional and friendly manner.
Resolve customer complaints, issues, and inquiries promptly, ensuring customer satisfaction.
Process customer orders, returns, and exchanges efficiently and accurately.
Maintain a thorough understanding of products and services to provide accurate information to customers.
Update and maintain customer records in the system.
Collaborate with team members to improve service processes and meet customer needs.
Handle email and online inquiries as needed.
Provide follow-up with customers to ensure their issues have been resolved to their satisfaction.
Assist with administrative tasks such as filing, data entry, and report generation.
Qualifications:
High school diploma or equivalent required.
Previous customer service experience preferred.
Strong verbal and written communication skills.
Ability to multitask, prioritize, and stay organized in a fast-paced environment.
Excellent problem-solving skills and attention to detail.
Proficiency in Microsoft Office and basic computer skills.
Must be Bilingual (English/Spanish).
Benefits:
Competitive pay up to $18 per hour.
Monday - Friday schedule with weekends off.
A positive and supportive work environment.
Opportunities for growth within the company.
$18 hourly 8d ago
Customer Service Representative / Dispatcher
Aireserv Heating and Air Conditioning
Call center agent job in Boca Raton, FL
Receive incoming calls in a professional and courteous manner - Scheduling appointments - Assigning daily work/calls to other team members - Perform marketing and sales functions to sell additional work and earn business - Complete work orders, retur Customer Service Representative, Customer Service, Dispatcher, Representative, Dispatch, Retail
$23k-31k yearly est. 5d ago
Customer Service Representative
Insight Global
Call center agent job in Pompano Beach, FL
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
Day-to-Day:
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Process changes or cancellations to delivery orders
Requirements:
Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
Previous customer service experience
Strong communication skills and the ability to satisfactorily resolve issues
Solid ability to multitask with exceptional organizational skills
Ability to thrive under pressure while delivering solutions that exceed customer expectations
Pluses:
Fluency in Spanish
$23k-31k yearly est. 3d ago
Service Call Center Appointment Rep
Toyota of Deerfield Beach 4.3
Call center agent job in Deerfield Beach, FL
What We're Looking For
Our Toyota of Deerfield Beach Service department is looking for a personable and goal-oriented CallCenter Appointment Setter to join our team. Callcenter experience is a plus!
Responsibilities
Answer BDC calls promptly to answer questions and schedule appointments accordingly
Communicate with Service BDC customers via phone, internet, and text message
Schedule appointments for service customers in accordance with Service Advisor schedules
Review previous service history and offer new promotions for next service
Answer calls professionally and transfer calls if needed to correct department or person
Responsible for answering inbound calls and making outbound calls to meet appointment goals
Will train right candidate on Toyota service and programs
This role interacts will multiple Toyota Dealership departments (Sales, Service, Parts, Technicians, Finance, Accounting)
Qualifications
High school diploma or general education degree (GED)
Must be comfortable working in front of a computer and on the phone
Must be able to work with scripts and defined processes
Previous callcenter or automotive experience is a PLUS!
Bi-Lingual is a PLUS!
This role is FULL TIME and HOURLY - with a Monthly BONUS
Must be available to work Saturday, Closed on Sunday
$22k-30k yearly est. Auto-Apply 1d ago
BDC Representative / Call Center Agent - Audi North Miami
Group 1 Automotive
Call center agent job in North Miami, FL
We are AUDI NORTH MIAMI, a part of the fast growing Group 1 Automotive, a leader in automotive retail and service. We are looking to add talented Business Development Representative to our team of professionals. Our Business Development Representative should be passionate about customer service and enjoy interacting with people throughout the working day. Automotive vehicle sales experience is not required. We are looking for outgoing individuals that can interact with our customers via phone and email.
Hourly Rate Plus Monthly Bonus Potential + $2,000 Sign-On Bonus
In addition to competitive pay, we offer...
* Health Insurance
* Dental insurance
* Vision, Life, Disability insurance
* 401(k) plan with company match
* Paid vacation
* Employee Stock Purchase Plan
* Employee Vehicle Purchase Program
* Professional work environment, with job training and advancement opportunities
Responsibilities
* Handle inbound leads (phone, internet) and direct to appropriate contact
* Contact present customers (phone, email) to maintain and improve customer loyalty
* Develop pipeline of sales and service business opportunities (partnerships, etc.) leads through
* Work with sales department to develop sales strategies and techniques
* Research and stay current in consumer and industry trends
* Communicate industry news and trends to management and dealership employees
* Outstanding Customer Service
Qualifications
* Auto dealership retail experience a plus
* Auto dealership Internet or Business Development Center (BDC) experience
* Previous callcenter experience a plus
* Superior communication and customer service skills
* Excellent follow-through skills
* Solid working knowledge of the Internet
* Familiarity with automotive financing
* Maintaining a positive, can-do attitude
Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
* All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.
$23k-32k yearly est. Auto-Apply 30d ago
Call Center Representative - On Site
Dev 4.2
Call center agent job in North Lauderdale, FL
Company DescriptionJobs for Humanity is partnering with Teleperformance USA to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Teleperformance USA
Job DescriptionCategory : Customer Service/Support
Why You'll Choose Us
Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Your Impact
Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Your Responsibilities
Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required
What We're Looking for
High School Diploma or equivalent
IT/Network certifications/degrees preferred
18 years of age or older
Proven callcenter experience
Typing 25 WPM
Proficient in PC operation and navigation
Entry-level network troubleshooting
Ability to set up home Wi-Fi network
Ability to set up and configure a router or switch
Core proficiency with a laptop or desktop computer
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast paced environment
Ability to stay composed and objective
Strong listening skills
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer
Growth Opportunities AvailableAre you a customer-focused, driven individual looking to join a luxury automotive team? Ocean Cadillac, part of the esteemed Murgado Automotive Group, is hiring CallCenter BDC Agents for both Sales and Service. Help connect clients with their dream vehicles and ensure exceptional service experiences!
What You'll Do:Handle inbound and outbound calls to assist customers with sales or service inquiries.Follow up on leads and schedule sales appointments and service visits.Provide excellent customer service to ensure satisfaction and build loyalty.Maintain and update customer information in our CRM system.Collaborate with sales, service, and marketing teams to meet client needs.
What We're Looking For:A friendly and professional communicator who thrives in a fast-paced environment.Comfortable making 100+ outbound calls and working with a team.Organized, detail-oriented, and able to manage multiple tasks effectively.Previous experience in customer service, sales, or hospitality is a plus (automotive experience is a bonus but not required).Bilingual in English and Spanish is a bonus!
What We Offer:Great Pay: $14 - $20/hour + commission.401(k) Plan: With company match.Time Off: Paid time off.Career Growth: Development opportunities within the Murgado Automotive Group.Employee Perks: Discounts on vehicles, parts, and services.Team Environment: A supportive and collaborative team focused on success.
If you're ready to take the next step in your career and thrive in a luxury automotive setting, we'd love to hear from you!
Apply today and become a valued part of the Murgado Automotive Group family.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$14-20 hourly Auto-Apply 60d+ ago
Call Center Support Agent
Consulting Advantage
Call center agent job in Miami, FL
We are currently seeking motivated and customer-focused individuals to join our CallCenter as Support Agents. If you are passionate about helping others and enjoy problem-solving in a fast-paced environment, we want to hear from you!
As a CallCenter Support Agent, you will be the first point of contact for our customers, assisting them with inquiries, issues, and product information. You will be responsible for providing exceptional service and ensuring that every customer interaction is positive and productive.
Key Responsibilities:
Handle incoming calls from customers, addressing inquiries and resolving issues promptly.
Provide information on products, services, and account-related questions.
Document customer interactions accurately in our CRM system.
Troubleshoot and resolve customer concerns while ensuring a high level of satisfaction.
Collaborate with team members and other departments to improve customer experience.
Follow up on unresolved issues to ensure timely resolution.
Stay informed on company policies, products, and promotions to meet customer needs.
Contribute to team goals and support a positive team culture.
Qualifications:
Previous experience in a callcenter or customer service role preferred.
Exceptional communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using computers and working with CRM software.
Ability to handle high call volumes while maintaining a calm demeanor.
Positive attitude and a commitment to providing excellent customer service.
$23k-32k yearly est. 60d+ ago
Call Center
Glicksman & Mars Dental
Call center agent job in Pembroke Pines, FL
This role is the first contact our patients have therefore you must have a cheerful personality and wonderful customer service skills. You will be responsible for scheduling the appointment and taking all initial information to ensure that the patient visit exceeds their expectation. Position requires a high school diploma and one year customer service experience. Will accept any suitable combination of education, training, or experience, position requires strong customer service skills; problem resolution skills; accurate data entry skills; and strong analytical aptitude.
Essential Duties and Responsibilities:
Ultimate goal is to schedule appointments
Follow all phone scripts provided
Receive inbound and outbound calls
Scheduling appointments
Calling to confirm appointments and re-care system
Emailing new patient welcome packet
Taking all insurance and information required and verify and update patients information
Handling questions and providing answers in a professional and pleasant manner.
Excellent interpersonal, written and oral communication skills
Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
Must have experience as an efficient scheduling coordinator
Patients are very important to this position handling and actively solving their concerns politely and calmly is vital.
Ensure assigned Providers are fully committed.
Use VIP intake form for new patients and scan, upload to document center daily
Administrative:
Log-in to all practice programs in the AM (ie. Emails, Dental Intel and Queue Matrix)
Ensure that all patient records are current, up-to-date and accurate.
Ensure your answering machine/voicemail is current.
Other Duties:
Participate in the Morning Huddle by providing stats
Assist in asking for referrals and reviews.
Assist in building a “Trust Factor” with all patients.
Assist to uncover patients Personal Motivators”.
Other Duties:
Cover other areas within the practice as needed and when needed.
Serve as Patient Referral/Review Liaison.
Expectations:
CallCenter Team member is expected to have previous experience in a customer support role , responsible for scheduling calls, customer focus and adaptability to different personalities and the ability to multi task, set priorities and manage time effectively
$23k-33k yearly est. 60d+ ago
Call Center Agent
South Palm Orthopedics, P.A
Call center agent job in Delray Beach, FL
Job DescriptionESSENTIAL DUTIES AND RESPONSIBILITES
Reports to Administrative Supervisor and Practice Administrator
Greet patients, answer phones
Schedule appointments, appropriately based on knowledge of service provided; handle patients appointment reminders and make calls to ensure schedule is full for the next day.
Scan insurance eligibility and document in patient account
Distribute information and forms, either paper or electronic
Populate new patient information into records and update information for existing patients.
Scan documents into electronic health record as necessary
Disclose information when required, using appropriate guidelines and following HIPAA regulations
Perform routine straightening and cleaning of waiting room areas
Attend staff meetings and complete mandatory in-service education/training
Perform other duties or special projects as required or as assigned by management.
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$23k-33k yearly est. 19d ago
Aerospace MRO Customer Service
Terrelonge Staffing
Call center agent job in North Miami, FL
Terrelonge Staffing is recruiting a dedicated Customer Service Representative for our MRO client in the aerospace industry. The ideal candidate will have experience in customer service within an aerospace or technical environment, with a focus on providing exceptional support to clients.
Key Responsibilities:
Serve as the primary point of contact for customers, addressing inquiries and resolving issues related to MRO services.
Process orders, track shipments, and manage customer accounts to ensure satisfaction.
Coordinate with internal teams to ensure timely and accurate delivery of services.
Maintain detailed records of customer interactions and transactions.
Provide clients with regular updates on service status and any changes to their orders.
Qualifications:
Associate degree or equivalent experience in customer service or a related field.
2-4 years of experience in customer service within the aerospace industry.
Strong problem-solving skills and attention to detail.
Excellent verbal and written communication skills.
Proficiency in CRM software and Microsoft Office Suite.
$27k-36k yearly est. 60d+ ago
Call Center Agent
Jungle Island 4.0
Call center agent job in Miami, FL
To take reservations and help customers over the phone and via email for Joia Beach and Jungle Island.
To ensure all telephone calls are handled politely, timely and efficiently. Ascertaining and accurately meeting the caller's needs.
To ensure consistent, effective communication from all departments to the Manager on duty.
Ensure that all customer requests and feedback are responded to promptly and efficiently.
To input in the reservation system any relevant guest notes handed over by the floor supervisors or managers into the guest personal profile.
Optimize the database using all relevant fields to gain further information for S&M activity.
Maintains all elements of the reservations system to ensure information is accurate and up to date. (Sevenrooms / Opentable/FareHarbor)
Ensure all messages are taken and delivered in line with restaurant/company standards.
Ensure all customer requests/requirements are recorded and action taken as required Verifies that all voicemail and email requests are answered in a timely and efficient manner.
Meets and exceeds guest expectations by ensuring team handles all guest contact with a positive and courteous attitude
Verifies that all reservations are input correctly into the system, including billing information. availability and price; communicates information to supervisor as needed.
Demonstrates knowledge of Restaurant / Lounge / Beach shore/Jungle Island and Bloom.
Facilitates all VIP and special requests.
Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.
Follows professional grooming and dress standards.
Other duties and responsibilities as assigned.
Qualifications
SKILLS
Strong written and verbal communication skills
Strong telephone and computer etiquette
Excellent interpersonal and customer service skills
Demonstrates a calm and professional manner at all times
Strong knowledge of hospitality operations,
Ability to multi-task and remain organized
Ability to work extended hours as needed
Must have reliable, insured method of transportation
Physical Demands
Needs to be in good physical condition to enable them to interact with the staff and our customers.
This position requires long hours of standing, walking, bending, and squatting
Must be able to work all shifts including, AM's, PM's, weekends, and holidays.
Qualifications
Associate degree (A.A.) or equivalent, 2 or more years of related experience, or equivalent combination of education and experience.
Excellent verbal and written communication skills.
Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow. Acute attention to detail.
Strong interpersonal skills.
Ability to understand and follow written and verbal instructions.
Ability to work independently and as a member of various teams and committees.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Note:
A review of this of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties, all duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. associates will be required to perform any other job related duties assigned by their supervisor.
This document does not create an employment contract implied or otherwise other than an “at will” employment relationship.
$26k-30k yearly est. 13d ago
Resource Center Specialist-Call Center
211 Palm Beach Treasure Coast Inc.
Call center agent job in Lantana, FL
We are excited to announce our upcoming training class for Resource Center Specialist/CallCenter Representative starting on Monday, January 12, 2026. We offer a comprehensive training program designed to provide you with the essential skills and knowledge needed to thrive in your role within our organization.
As a Resource Center Specialist/CallCenter Representative, you'll provide information, assessments, and referrals to inbound callers. You'll also evaluate suicide risk, offer emotional support, and create safety plans with clients. Your responsibilities will include delivering referrals, counseling, and crisis intervention via phone, text, and social media.
Salary:
Starting pay $18 per hour, with opportunities for shift differentials. Higher rates are available for candidates with additional language skills and educational qualifications.
Hours:
This is a 24/7 operation; therefore, flexible scheduling is required. Initial training will take place from 8:30 a.m. to 5:00 p.m., Monday through Friday, for two weeks, with the possibility of extending up to four weeks. Training includes a nesting period, during which you will work alongside experienced team members who will provide real-time support and coaching as you transition into handling calls independently. After training and nesting are completed, you will move to your assigned shift based on operational needs.
We are currently hiring for our 7:00 am - 3:30 pm shift and our 3:00 pm - 11:30 pm shift. Shifts include one weekend day and will be assigned based on availability and coverage needs. Schedules may be Tuesday through Saturday or Sunday through Thursday.
Benefits:
Health, Dental, Vision, Life Insurance, Employee Assistance Program, Paid Time Off, 403(b).
About Us:
211 Palm Beach Treasure Coast is a private nonprofit 501(c)3 agency that was started in 1971 and quickly expanded into crisis counseling and suicide prevention. Our agency fosters a compassionate team dedicated to serving Palm Beach County and the Treasure Coast, encompassing five counties. With additional partners contributing funding, we've established a high-quality, centralized access point for essential health, human services information, and crisis support. Recognized nationally by the FCC for information and referral purposes, 2-1-1 has become the designated telephone number for our agency's helpline. Our mission is to save lives through crisis intervention and by connecting people to essential health, mental health, and wellness services 24 hours a day, every day.
Core Qualifications:
High School Diploma or equivalent required. Associate's degree preferred.
Two years of customer service, social work, or human services experience required.
Ability to establish rapport and effectively communicate.
Demonstrated empathy, compassion, and confidentiality.
Proficiency in computer systems.
Bi-lingual (Spanish, Creole) is a plus.
Join our team and make a meaningful impact on the lives of individuals in crisis. Apply now to become a Resource Center Specialist and help us fulfill our mission of saving lives and promoting wellness in our community.
$18 hourly 60d+ ago
Bilingual Customer Service Rep (English/Spanish)
ADP 4.7
Call center agent job in Miami, FL
ADP is hiring bilingual Associate Client Support Consultants. This position is hybrid - working 3 days in the Miami office and 2 days from home each week.
Are you ready to join a company offering career advancement opportunities throughout your career journey?
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven callcenter environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
To learn more about Client Services at ADP, watch here: ******************************************
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
TO SUCCEED IN THIS ROLE: Required Qualifications
Fluent in both English and Spanish (read, write and speak fluently).
At least one year of experience in a service center/callcenter environment.
You can work overtime hours during peak seasons (Dec - Feb).
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
Experience noted above, OR
Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply now!
#LI-Hybrid
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click ********************************* to learn more about ADP's culture and our full set of values.
$25k-34k yearly est. 8d ago
Customer Service Rep./Admin
5Th HQ
Call center agent job in Coral Springs, FL
5th HQ -
We are seeking a versatile and dedicated Admin/Customer Service Specialist for our of our clients in Pompano Beach. The ideal candidate will be adaptable, capable of managing multiple roles, and comfortable handling a variety of tasks as required.
Key Responsibilities:
Respond to Amazon customer service messages promptly and professionally.
Process customer refunds efficiently.
Learn and manage the process of customer returns.
Run daily reports and follow up on any action items.
Review invoices and potentially learn to process deposits.
Assist with various tasks as needed, demonstrating flexibility and a willingness to adapt to new challenges.
Perform general office duties, such as managing phone calls, emails, and correspondence.
Organize and schedule appointments, meetings, and conferences.
Maintain and update office records, databases, and filing systems.
Prepare reports, presentations, and documents as needed.
Skills/Qualifications:
High school diploma or equivalent; further education or certifications in administration or customer service is a plus.
Previous experience in a customer service or administrative role is preferred.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Strong communication skills, both written and verbal.
Bilingual English/Spanish is a plus.
Excellent organizational skills and attention to detail.
Ability to multitask and manage time effectively.
Positive attitude and a proactive approach to problem-solving.
Willingness to learn new skills and take on different tasks as required.
$23k-31k yearly est. 8d ago
BDC Representative / Call Center Agent - Audi North Miami
Group 1 Automotive
Call center agent job in North Miami, FL
We are AUDI NORTH MIAMI, a part of the fast growing
Group 1 Automotive
, a leader in automotive retail and service. We are looking to add talented Business Development Representative to our team of professionals.
Our Business Development Representative should be passionate about customer service and enjoy interacting with people throughout the working day. Automotive vehicle sales experience is not required. We are looking for outgoing individuals that can interact with our customers via phone and email.
Hourly Rate Plus Monthly Bonus Potential + $2,000 Sign-On Bonus
In addition to competitive pay, we offer...
Health Insurance
Dental insurance
Vision, Life, Disability insurance
401(k) plan with company match
Paid vacation
Employee Stock Purchase Plan
Employee Vehicle Purchase Program
Professional work environment, with job training and advancement opportunities
Responsibilities
Handle inbound leads (phone, internet) and direct to appropriate contact
Contact present customers (phone, email) to maintain and improve customer loyalty
Develop pipeline of sales and service business opportunities (partnerships, etc.) leads through
Work with sales department to develop sales strategies and techniques
Research and stay current in consumer and industry trends
Communicate industry news and trends to management and dealership employees
Outstanding Customer Service
Qualifications
Auto dealership retail experience a plus
Auto dealership Internet or Business Development Center (BDC) experience
Previous callcenter experience a plus
Superior communication and customer service skills
Excellent follow-through skills
Solid working knowledge of the Internet
Familiarity with automotive financing
Maintaining a positive, can-do attitude
Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.
Not ready to apply to a position? Sign-up to let us know about your interest in a career with Group 1 Automotive.
Job DescriptionGrowth Opportunities AvailableAre you a customer-focused, driven individual looking to join a luxury automotive team? Ocean Cadillac, part of the esteemed Murgado Automotive Group, is hiring CallCenter BDC Agents for both Sales and Service. Help connect clients with their dream vehicles and ensure exceptional service experiences!
What You'll Do:Handle inbound and outbound calls to assist customers with sales or service inquiries.Follow up on leads and schedule sales appointments and service visits.Provide excellent customer service to ensure satisfaction and build loyalty.Maintain and update customer information in our CRM system.Collaborate with sales, service, and marketing teams to meet client needs.
What We're Looking For:A friendly and professional communicator who thrives in a fast-paced environment.Comfortable making 100+ outbound calls and working with a team.Organized, detail-oriented, and able to manage multiple tasks effectively.Previous experience in customer service, sales, or hospitality is a plus (automotive experience is a bonus but not required).Bilingual in English and Spanish is a bonus!
What We Offer:Great Pay: $14 - $20/hour + commission.401(k) Plan: With company match.Time Off: Paid time off.Career Growth: Development opportunities within the Murgado Automotive Group.Employee Perks: Discounts on vehicles, parts, and services.Team Environment: A supportive and collaborative team focused on success.
If you're ready to take the next step in your career and thrive in a luxury automotive setting, we'd love to hear from you!
Apply today and become a valued part of the Murgado Automotive Group family.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
How much does a call center agent earn in North Miami, FL?
The average call center agent in North Miami, FL earns between $20,000 and $38,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.
Average call center agent salary in North Miami, FL
$28,000
What are the biggest employers of Call Center Agents in North Miami, FL?
The biggest employers of Call Center Agents in North Miami, FL are: