Call Center Reservations Agent
Call center agent job in Myrtle Beach, SC
Job Purpose:
Under the guidance of the Call Center Manager, the Reservations Agent is responsible for answering all telephone inquiries with regard to the room and information about the hotel. The agent is to answer all inquiries in a professional, courteous and efficient manner and attempt to secure a guaranteed reservation whenever possible.
Duties & Functions:
Answer all phone calls promptly and in a courteous manner.
Be knowledgeable of current rates, marketing specials, resort operations and other information necessary to answer guest inquiries.
Know the layout of the hotels including all room types, suites and meeting rooms.
Have a complete working knowledge of the reservation functions in the Call Center.
Be aware at all times of the selling status of the hotels.
Have a complete knowledge of our special rates and packages and know which benefits are included in each.
Secure all required information from the guest when making a reservation.
Understand and follow the reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guest.
Follow up on any guest requests to ensure satisfaction in a friendly and professional manner.
Process all advance deposits on future reservations and post each deposit to guest's reservation.
Balance and run necessary reports daily.
Be aware of and adhere to the rules and regulations of the Call Center.
Create and maintain positive relationships with all departments within the hotel and know how they relate to the Call Center.
Assist with inputting weekend third party reservations such as internet and wholesale.
Any other reasonable duties as assigned by the supervisor or manager
ADDITIONAL RESPONSIBILITIES
Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
High School Diploma or equivalent required.
Minimum one year experience in front desk operations, or other related guest facing role, and/or one year experience in direct sales, service or retail trade; OR, an equivalent combination of education and experience.
Enter and locate work related information using computers and/or point of sale systems
Ability to spend extended lengths of time viewing a computer screen
Possess a gracious, friendly, and fun demeanor
Ability to multitask
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
Must have excellent communication skills and be able to read, write, speak and understand English.
Sea Mist Oceanfront Resort is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
Clinical Call Center Representative (CCMA)
Call center agent job in Little River, SC
The Clinical Call Center Representative provides patient services for patients who initiate a call related to their health care needs. This includes receiving calls, reviewing charts, prioritizing call backs, and routing calls and or telephone encounters to appropriate clinical staff for response.
WHY LRMC:
Little River Medical Center is a non-profit community health center within Horry County. At Little River Medical Center, we strive to offer exceptional health services and deliver quality, compassionate care to everyone. We provide a wide range of affordable health and support services for every family. Our mission is to Change Lives and Serve Our Communities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Assist patients calling in a pleasant and professional manner.
* Telephone duties will include assisting patients with scheduling appointments, medication refills, referrals and communicating necessary information to clinical staff and providers.
* Strives to retrieve messages and return calls to patients in a timely manner.
* Review charts of patients requiring assistance or requesting a call back.
* Documents call criteria in EMR within a timely manner.
* Maintains a neat/well organized work area.
* Attends all training courses as required.
* Always maintain patient confidentiality.
* Maintains Center confidentiality and Code of Compliance per policy.
* Follows established policy and procedures.
* Performs other duties, as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must remain courteous and considerate to patients and associates, possess tact and diplomacy, maintain professional appearance, possess good organization skills, be detailed oriented, be resourceful, be able to handle multiple tasks, be a self-starter and be able to work in a team-oriented environment.
EDUCATION and/or EXPERIENCE:
* High School diploma or GED.
* Certified Clinical Medical Assistant minimum
* Worked in medical office clinical setting minimum 2 years.
* Bilingual English/Spanish is a plus, but not required.
LRMC offers benefits such as:
* Medical, Vision & Dental insurance. Health Benefits start on the 1st of the month following the start date.
* Employer matched 403B Retirement Plan.
* Paid Vacation time, Sick time, & Holiday's. As well as paid qualifying Administrative Leave.
* Employer Paid Health Benefits: Life / AD&D Policies, Short/Long Term Disability, and an Employee Assistant Plan.
Transitional Care Professional
Call center agent job in Myrtle Beach, SC
Job Description
About
We are a leading physician group serving South Carolina and Georgia, dedicated to delivering quality healthcare directly to patients in care facilities, homes, clinics, and virtual visits. Our services include comprehensive primary care, specialty services, and pharmacy support, tailored to meet diverse patient needs. Committed to excellence and innovation, our team collaborates closely with facilities and families to ensure accessible, coordinated, and compassionate care.
Why Choose a Career at Your Health?
Providing high quality care for our patients is the center of what we do, and we provide the same care for our employees. Here are some of the benefits that are available to our employees.
Competitive Compensation Package with Bonus Opportunities
Employer Matched 401K
Free Visit & Prescriptive Services with HDHP Insurance Plan
Employer Matched HSA
Generous PTO Package
Career Development & Growth Opportunities
Vehicle Allowance
What Are We Looking For?
Your Health is currently looking for a Transitional Care Professional to join our growing urgent care family. The Transitional Care Professional position plays a crucial role in facilitating a smooth transition for patients from hospitals, rehabilitation centers and skilled nursing facilities to their homes by providing comprehensive care coordination and support. The Transitional Care Professional plays a vital role in enhancing the patient experience and reducing hospital readmissions. As a Transitional Care Professional, you will be responsible for patient engagement and guidance, transitional care coordination, appointment scheduling and coordination, and administrative and communication. A successful Transitional Care Professional will be able to perform these essential duties and responsibilities. Reasonable accommodations may be made, in accordance with applicable law, to enable individuals with disabilities to perform the essential functions.
Qualifications
• Must be a Certified Medical Assistant. Licensed nurse preferred. Certification or license must be in good standing with the appropriate board/issuer.
• A minimum of three (3) years clinical experience preferred.
• Demonstrated ability to supervise and direct professional and administrative personnel.
• Ability to read and communicate effectively.
• Strong written and verbal skills.
• Basic computer knowledge.
• Ability to manage and demonstrate effective leadership skills.
• Should demonstrate good interpersonal and communication skills under all conditions and circumstances.
• Ability to foster a cooperative work environment.
• Team player with ability to manage multiple responsibilities and demonstrate sound judgment.
• Must be able to work flexible hours and travel between offices, facilities, etc. Must be a licensed driver with an automobile that is insured in accordance with state and/or organizational requirements and is in good working order.
In-Office Call Center Representative
Call center agent job in Myrtle Beach, SC
SALARY: Starting at $16
Training pay of $15 per hour
SCHEDULE: Full Time opportunities
9am-5pm or 9am-6pm post training
Saturday's are REQUIRED after training
Completely closed on Sunday's
What Capital Vacations can offer YOU:
Great hourly pay and opportunity for professional GROWTH
PAID TRAINING
Year-round work at a company with a NATIONAL presence!
Medical, Dental, and Vision Insurance options
401(K) contribution after 90 days
Paid Life insurance, short-term and long-term disability, and MORE
Flexible Spending Account
Paid Time Off & Holidays
Discounted vacation stays
Principal Duties and Responsibilities
Assisting owners with questions about their Club & Legacy ownership
Must be able to work a variable shift and flexible hours and days
Role may be facilitated via engagement through phone, email, outbound and chat channels as business needs require
Completing or assisting owners with making reservations- troubleshooting and converting calls to reservations
Insures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or revised reservations
Strong selling skills, able to book events, tours and sell an array of products and services
Processes maintenance fee and loan payments
Contributes to the revenue of the business through various ancillary revenue sales (ie Renting points, selling Capital Protection Plans and more)
Facilitate and accept incoming/outgoing, Cat, Email and Text phone calls and return phone calls
Maintain and meet/exceed defined agent level performance goals and contribute to the achievement of department goals
Expected to be a role model for Capital Vacations Core Values, always act professional, and be a strong Team Player
Agents must type at least 30 words per minute
Daily adherence is expected at 85% minimum
Agents must be able to multitask throughout their shift seamlessly
Flexible in work schedule with Saturday shift as rotated
Must maintain an 85% Quality Assurance score per month
Must convert 15% of calls to reservations at a minimum
Confident and comfortable working in a Pay for a Performance role
All Universal Specialists must service all Club and Legacy Products & Services and pass a comprehensive Assessment
General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements
Education, Essential Training / Certifications, and Experience:
High School diploma, some college preferred
High level proficiency with Microsoft Office applications, High proficiency in MS Excel required
Hotel/timeshare experience a plus
A strategic mindset to problem solving and craft win/win solutions.
Knowledge Timeshare Ware is a plus
Previous experience using Salesforce.com is a plus
Skills, Knowledge, and Abilities:
Ability to work both in a team and independently
Excellent organization and ability to multi-task required to handle multiple priorities
Very detailed oriented and accuracy is a must
Technically savvy ~ able to quickly pick up and maneuver through several different systems
Ability to work in a fast pace office environment
Excellent communication skills
Bilingual a plus
Comfortable in Selling all products and Services
Ability to work with a high level of professionalism at all times
Customer Service Representative (Overnight) - Store #114
Call center agent job in Conway, SC
As a Customer Service Representative at Parker's Kitchen, you will provide fast, accurate, and friendly service, while helping store leadership maintain store-side operations, ensuring an exceptional experience for every customer, all while upholding the high standards Parker's Kitchen is known for.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Service:
Deliver exceptional customer service by addressing customer needs and resolving issues promptly and professionally.
Speak honestly and act with integrity, upholding company values at all times.
Cash Handling & Transactions:
Handle cash transactions, fuel transactions, and other retail shift duties as assigned.
Responsible for alcohol, tobacco, lottery sales, and other age-regulated products.
Operational Duties:
Ensure compliance with company policies, procedures, and safety regulations across all store activities.
Attention to detail while multitasking.
Stock and replenish inventory throughout the store, including food and beverage areas, to ensure products and supplies are consistently in stock.
Perform all store housekeeping duties, including cleaning, dusting, sweeping, mopping, and emptying trash, to maintain a clean and organized environment.
Assist the store leader with additional tasks as needed.
REQUIREMENTS:
Must be 18 years of age or older to work in store operations.
Must be 16 years of age to work in kitchen operations
Must have reliable transportation.
Flexible availability is required, including nights, weekends, and holidays.
PHYSICAL REQUIRMENTS:
Ability to stand for extended periods, ranging from 8 to 10 hours.
Ability to push or pull up to 50 pounds.
Ability to multitask, perform repeated bending, standing, reaching, and occasionally lift up to 50 pounds
Comfortable working in environments with wet floors, temperature fluctuations, and loud noise levels.
Internet Sales & Customer Care Specialist
Call center agent job in Myrtle Beach, SC
Job Description
Internet Sales & Customer Care Specialist
Job Title: Internet Sales & Customer Care Specialist Company: South Strand Chrysler Dodge Jeep Ram
Drive sales and delight customers as an Internet Sales & Customer Care Specialist!
We're looking for a motivated, customer-focused professional to engage with online and phone leads, set appointments, and provide outstanding service to our vehicle shoppers. If you enjoy connecting with people and driving results, this role is perfect for you.
Responsibilities:
Respond immediately to internet, phone, and text inquiries about our vehicles
Follow up with leads and long-term customers to schedule showroom appointments
Maintain accurate CRM records and update customer interactions
Collaborate with sales to ensure a smooth customer experience
Make up to 100 follow-up calls per day to nurture relationships and generate sales opportunities
Requirements:
Full-time, INCLUDING Saturdays (Closed Sunday)
Strong verbal and written communication skills
Experience in customer service, sales, or telemarketing preferred
Self-motivated with a results-driven mindset
Ability to multitask and prioritize in a fast-paced environment
Familiarity with CRM systems is a plus
Pay & Benefits:
Starting $15/hour + monthly commission potential
401(k) with match
Health, dental, and vision insurance
Paid time off
Employee discounts
Why South Strand Chrysler Dodge Jeep Ram:
We're the premier Chrysler, Dodge, Jeep, and Ram dealership serving Pawleys Island and surrounding areas. Join our team and help customers find the vehicles they love while building a rewarding career in automotive sales support!
#hc205770
Customer Service Representative
Call center agent job in Myrtle Beach, SC
Join Our Team at One Hour Heating & Air Conditioning in Myrtle Beach, SC!
Are you an experienced Customer Service Representative looking for a new opportunity? One Hour Heating & Air Conditioning is seeking friendly and skilled CSRs to join our team. If you're great on the phone and thrive in a supportive environment, we want to hear from you!
Why One Hour Heating & Air Conditioning?
• Stability & Security: Enjoy full-time employment with a guaranteed 40 hours per week and weekly pay.
• Generous Time Off: Get 3 weeks of paid vacation that you can roll over, use as time off, or cash out - it's your choice!
• Health Benefits: Comprehensive medical and dental coverage to keep you and your family healthy and happy.
• Financial Growth: 401k matching to secure your future.
• Supportive Team: Work with a friendly and professional support staff who have your back.
• Continuous Training: We offer extensive training and support to help you excel in your role. At One Hour, no one ever has to go it alone.
What You Bring to the Table:
• Experience: Proven experience as a Customer Service Representative.
• Communication Skills: Excellent phone skills and the ability to communicate clearly and effectively.
• Friendly Attitude: A positive and friendly attitude that puts customers at ease.
• Team Spirit: Ability to collaborate and contribute to a positive, friendly work environment.
Ready to Make a Change? Imagine working for a company that recognizes your skills, rewards your hard work, and supports your growth. Don't let fear hold you back from the career you deserve. At One Hour Heating & Air Conditioning, we're more than just a workplace - we're a family. And with our continuous training and support, you'll never have to go it alone. Apply Now! Go to Onehourmagic.com or call us at ************ for more information. Take control of your career and join a team that appreciates you!
One Hour Heating & Air Conditioning Myrtle Beach, SC
Auto-ApplyCustomer Service Rep
Call center agent job in Myrtle Beach, SC
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Customer Service Representative
Call center agent job in Leland, NC
Job DescriptionAs a Customer Service Representative, you are a key member of the team and represent our company on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
Receive incoming calls in professional and courteous manner
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Minimum one year admin experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
Benefits: Benefits offered after wait period
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
Customer Service Rep
Call center agent job in Leland, NC
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience
What your day-to-day will look like:
* Assist customers and business partners via telephone and email
* Handle customer complaints in a calm, professional manner
* Diagnose, assess, and resolve problems or issues
* Monitor progress of delivery routes
* Scan haul-away pods and verify stamps
* Process changes or cancellations to delivery orders
At a minimum, you'll need:
* Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
It'd be great if you also have:
* High school diploma or equivalent
* 1-year related experience preferably within a call center environment
* Strong customer service skills and the ability to satisfactorily resolve issues
* Solid ability to multitask with exceptional organizational skills
* Ability to thrive under pressure while delivering solutions that exceed customer expectations
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
* Comprehensive medical, dental, and vision plans
* 401(k) retirement plan with up to 5% company match
* Pre-tax accounts to help streamline eligible expenses
* Company-paid disability and life insurance
* Employee Assistance Program (EAP)
* Career and Leadership Development Programs
* Paid time off, company holidays, and volunteer days
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.
Customer Service Rep(08919) - 5051 Main Street, Unit 2
Call center agent job in Shallotte, NC
Job DescriptionExtra cash? New skills? More opportunity? Find what you're after at Domino's, where you'll have fun while making great food and providing exceptional customer service. We have smart hustle. And enthusiasm to spare. Not to mention a healthy appetite for competition. We're passionate about doing our very best.
As a Domino's Customer Service Representative, you will contribute to Heightened Time Awareness. What is HTA? Every phone is answered in two rings or less, and everyone answers phones. Every order is in the oven in less than three minutes, and you will be taught how to contribute to that effort. Every delivery order is out the door in less than fifteen minutes. It takes an entire team working together to meet these aggressive standards.
Through a mix of online courses and hands-on training, you'll learn everything you need to know about our products and equipment, especially our point-of-sale order system, Domino's Pulse. These training programs will help you get up and running as customer service representatives and expert pizza makers as quickly as possible. There's also a dedicated training program for those interested in becoming managers.
Requirements:
You will be pre-screened prior to employment by the following methods: HireRight Background Check; National Crime and Sex Offender Background Check, Basic Urinalysis Drug Testing.
You must possess a positive, friendly attitude and exceptional customer service skills, as you will be the first contact with our phone in and carryout customers and will need to communicate with them in a friendly and professional manner.
You will be expected to demonstrate and model Domino's Perfect Image standards at all times. Domino's will provide uniform shirts and hats; you are required to wear black pants, shorts, skirts or capris (does not include denim, corduroy, “stretch,” “yoga,” or sweatpants material).
Do you have what we're looking for? Apply to join our team today!
Additional Information
All your information will be kept confidential according to EEO guidelines.
Retail Customer Service Representative
Call center agent job in Leland, NC
Benefits:
Company parties
Flexible schedule
Training & development
Retail Customer Service Representative - Benefit and Perks
Competitive Compensation
Flexible Scheduling
Hard work, collaboration, humanity, fun, and laughter
Career path development
A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. The Ideal Retail Customer Service Representative Candidate Will Have:
Previous customer service or sales experience in a retail environment
Exceptional customer service skills
Ability to translate customer requirements into final products or services
Assist in handling customer complaints and problems in a professional manner
Multitasking - must have the ability to simultaneously process multiple tasks
Effective verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
A high school diploma or equivalent required
Valid driver's license required
Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
Ability to work flexible hours
Some supervisory skills preferred
Retail Customer Service Representative - Daily Tasks:
Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
Assists customers with their product and service need in person, through email, and by phone
Processes customer sales through the point-of-sale system
Opens and closes the center, cash register, and other center systems
Assists management in maintaining, ordering, and stocking inventory
Maintains the center consistent with established standards
Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
Sorts and deposits mail in private mailboxes
Captures, complete tasks, and organizes Virtual Mail
Retail Customer Service Representative - Role Requirements:
Must be able to stand behind a sales counter for extended periods of time
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, by phone, and in-person
Must perform all duties in a safe and efficient manner
Company OverviewSince 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.PostNet has nearly 700 locations across North America, Central America, South America, and Africa. At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.
Apply today! Compensation: $13.50 per hour
At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
Auto-ApplyRep, Customer Service II
Call center agent job in Myrtle Beach, SC
For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit ******************* to learn more and join us in building great experiences together!
Job Description
The Rep, Customer Service II reports to the Supervisor, Sales Operations Builder. The Rep, Customer Service II is an individual contributor role responsible for addressing customer needs by ensuring that tasks and order requirements are accurately detailed and completed on time. The Rep, Customer Service II will collaborate directly with the Builder, the MasterBrand field team and Subcontractors to resolve any customer issues that may occur.
This position in an onsite role at the location of Myrtle Beach, South Carolina.
YOUR ROLE:
* Answers calls and responds to all customer communication within two business hours of receipt.
* Creates service work orders in Salesforce for warranty appointments via ph
* one, email, or web-based communications from customers/homeowners and schedules accordingly. Checks the warranty calendar for availability and makes entries accordingly.
* Tracks construction schedules through verbal, electronic, or hard copy communications with the superintendent. Collects schedules as required by the Builder on a regular basis to stay updated with changes and ensures alignment in Salesforce.
* Communicates scheduled completion dates with Customers for scheduled service appointments.
* Addresses and resolves incomplete services, warranty issues, quality inspections, and installer debriefs. Completes service work orders in Salesforce.
* Acts upon all internal Salesforce communication requiring additional service trips and processes accordingly.
* Ensures that parts are confirmed and appropriately staged for technicians.
* Diagnoses and prescribes solutions to resolve customer concerns.
* Works with the Field Service, Sales, Builder, and Sub-Contractors to ensure alignment and expectations are met.
* Enters customer orders and quotes using our designated systems.
* Develops in-depth knowledge of all MasterBrand strategic business units. Leverages ideas from other reviews and co-workers to provide value-added recommendations and best practices to others.
* Consistently demonstrates the MasterBrand Way, positioning the company for growth and helping identify opportunities to reduce waste, complexity, and improve our work environment.
* Demonstrates teamwork by responsively collaborating with management and staff, sharing information and ideas, proactively seeking, and accepting constructive feedback, and accepting additional assignments when appropriate.
* Identifies self-development needs and seeks opportunities to work on areas that will further develop skills.
* Participates in company efforts related to ethics and compliance activities.
CHARACTERISTICS AND ATTRIBUTES:
Make the team better
* Celebrate success; give feedback to improve
* Get actively involved and share your perspective
Be bold
* Make big commitments to deliver big results
* Fail fast
Champion improvement
* Trust the tools to drive results
* Don't wait for someone else to find a better way
Qualifications
* Strong service mentality - dedicated to satisfying the customer.
* Ability to meet deadlines and multi-task in a fast-paced environment.
* Proficient in accurately inputting and documenting orders, with a strong emphasis on attention to detail.
* Solid organizational skills with the ability to manage multiple tasks at once.
* Ability to write reports, business correspondence, and procedural information.
* Ability to effectively present information and respond to inquiries from associates, customers, and the general public.
* Ability to calculate figures and amounts, such as prices, service timeframes, discounts, interest, commissions, proportions, and percentages.
* Ability to solve practical problems and deal with variables in situations where standardized methods and procedures may exist, but customer requirements and work situations may vary.
* Ability to retain product knowledge and provide Product Specifications.
* Ability to manage stressful situations while remaining calm.
* Effective communication (written and verbal); clearly, concisely and with context communicate objectives and expectations with customers, team members, and management.
* Ability to read, analyze, and interpret general business information, documents, and regulations in the English language.
* Strong skills in Microsoft Office, including Word, Outlook, and Excel. Previous AS400 and Salesforce experience is preferred.
* Ability to travel 5% annually (domestically).
EDUCATION & EXPERIENCE:
* High school diploma or GED equivalent minimally required.
* Associate's degree is preferred.
* Prior Customer Service experience is required with preference for those who have worked in the cabinet industry.
* Previous account management experience is preferred.
Additional Information
Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC's policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at ************************.
Transportation Customer Service Representative - FT
Call center agent job in Southport, NC
Transportation Customer Service Representative - Regular Full-Time GENERAL STATEMENT OF JOB Under general supervision performs shift work at the Reservations and Customer Service Center and at the Ticket Office(s). Effectively interacts with customers either in person, via telephone, or on-line, providing timely and accurate information regarding transportation services, baggage handling, customer service, and general information pertaining to Bald Head Island. Sells ferry tickets and makes transportation reservations. Collects and accounts for ferry ticket revenue during the shift. Maintains accurate records and data relevant to passenger ridership and customer service contacts. Completes various reports in a timely manner. Reports to Lead Customer Service Representative.
ILLUSTRATIVE EXAMPLES OF WORK
NOTE: The illustrative examples of work listed below are not an exhaustive list of duties and responsibilities performed by the position. The examples are intended to represent the level and type of work performed. This list is not to be considered or represent an employment contract.
Essential Functions:
Answers telephone and makes transportation reservations, receives inquiries, provides requested information or refers caller to appropriate source.
Enters arrival and departure tram reservations into transportation software.
Maintains knowledge of current events, activities, and hours of operation at various venues and entities on the island.
Responsible for accurate accounting of shift cash bank.
Forwards phone lines to Ticket Offices when Customer Service Center is not staffed.
Performs administrative duties and compiles data for special projects or reports, as assigned, ensuring completion by specified deadlines.
Utilizes computerized equipment to enter necessary information.
Deep Point Reservations and Customer Service Center:
Responsible for entering arrival and departure tram reservations into transportation software. Stays abreast of ferry schedules for arrival and departure times. Ensures that guests can arrive and depart in a timely fashion.
Analyzes reservations list and communicates with Rental Relations and others as needed to identify possible duplicate or other potential invalid reservations.
Provides information and assistance to guests, property owners, and visitors. Interfaces with public by telephone and on-line.
Cross-train in ticket offices to ensure continuity of operations on all shifts and locations as needed.
Deep Point Ferry Landing Ticket Offices:
Greets arriving guests, collects fees for ferry tickets, checks-in customers upon arrival for their tram reservation. Uses various media to collect payments including cash, checks, and credit card machines. Provides receipts.
Compiles reports accounting for daily, weekly, monthly passenger volume.
Communicates with dock, barge, parking, and ferry personnel via VHF radio or telephone in coordinating ongoing Transportation operations, keeping all concerned team members informed.
Reports malfunctions of equipment or repairs needed to proper personnel.
Records lost and found items, tags items for shipments, gives to Shift Supervisor to secure pending pickup.
Receives and processes transportation reservations when needed.
Additional Functions:
Performs other related work as required.
Availability to work week-ends, holidays, and evening shifts as required.
Must wear company provided uniform, and maintain professional image at all times.
MINIMUM EDUCATION, TRAINING AND EXPERIENCE
Graduation from high school or equivalent, one year of clerical experience and six months in a position dealing with the public; or an equivalent combination of training and experience to provide the required skills, knowledge, and abilities.
SPECIAL REQUIREMENTS
Basic understanding of Microsoft Office, Word, and Excel programs.
Possession of a valid North Carolina driver's license.
Customer Service Representative - Store #87
Call center agent job in Johnsonville, SC
As a Customer Service Representative at Parker's Kitchen, you will provide fast, accurate, and friendly service, while helping store leadership maintain store-side operations, ensuring an exceptional experience for every customer, all while upholding the high standards Parker's Kitchen is known for.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Service:
Deliver exceptional customer service by addressing customer needs and resolving issues promptly and professionally.
Speak honestly and act with integrity, upholding company values at all times.
Cash Handling & Transactions:
Handle cash transactions, fuel transactions, and other retail shift duties as assigned.
Responsible for alcohol, tobacco, lottery sales, and other age-regulated products.
Operational Duties:
Ensure compliance with company policies, procedures, and safety regulations across all store activities.
Attention to detail while multitasking.
Stock and replenish inventory throughout the store, including food and beverage areas, to ensure products and supplies are consistently in stock.
Perform all store housekeeping duties, including cleaning, dusting, sweeping, mopping, and emptying trash, to maintain a clean and organized environment.
Assist the store leader with additional tasks as needed.
REQUIREMENTS:
Must be 18 years of age or older to work in store operations.
Must be 16 years of age to work in kitchen operations
Must have reliable transportation.
Flexible availability is required, including nights, weekends, and holidays.
PHYSICAL REQUIRMENTS:
Ability to stand for extended periods, ranging from 8 to 10 hours.
Ability to push or pull up to 50 pounds.
Ability to multitask, perform repeated bending, standing, reaching, and occasionally lift up to 50 pounds
Comfortable working in environments with wet floors, temperature fluctuations, and loud noise levels.
Customer Service Representative
Call center agent job in Navassa, NC
Replies within 24 hours As a Customer Service Representative, you are a key member of the team and represent our company on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.Specific Responsibilities:
Receive incoming calls in professional and courteous manner
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Minimum one year admin experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
Benefits: Benefits offered after wait period We are actively interviewing for this position - Apply today and our hiring manager will follow up! Compensation: $13.00 - $15.00 per hour
As an appliance repair technician, you'll work with anything from dishwashers to microwaves to dryers. In other words, you'll need to be fairly knowledgeable about large appliances, portable appliances, mechanical work, as well as electrical work.
You'll deal with more than just appliances, though, as a repair technician, you'll have to deal with people, too.
Appliance repair technicians must also have skills in high mechanical aptitude, have impeccable written and verbal communication skills, work adeptly with repair tools, be okay with lifting heavy machinery, and of course, be incredibly skilled in troubleshooting problems.
Are you prepared to start your journey toward becoming an appliance technician?
If so, look through our open positions using the filters above!
This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
Auto-ApplyRep, Customer Service II
Call center agent job in Myrtle Beach, SC
For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit ******************* to learn more and join us in building great experiences together!
Job Description
The Rep, Customer Service II reports to the Supervisor, Sales Operations Builder. The Rep, Customer Service II is an individual contributor role responsible for addressing customer needs by ensuring that tasks and order requirements are accurately detailed and completed on time. The Rep, Customer Service II will collaborate directly with the Builder, the MasterBrand field team and Subcontractors to resolve any customer issues that may occur.
This position in an onsite role at the location of Myrtle Beach, South Carolina.
YOUR ROLE:
Answers calls and responds to all customer communication within two business hours of receipt.
Creates service work orders in Salesforce for warranty appointments via ph
one, email, or web-based communications from customers/homeowners and schedules accordingly. Checks the warranty calendar for availability and makes entries accordingly.
Tracks construction schedules through verbal, electronic, or hard copy communications with the superintendent. Collects schedules as required by the Builder on a regular basis to stay updated with changes and ensures alignment in Salesforce.
Communicates scheduled completion dates with Customers for scheduled service appointments.
Addresses and resolves incomplete services, warranty issues, quality inspections, and installer debriefs. Completes service work orders in Salesforce.
Acts upon all internal Salesforce communication requiring additional service trips and processes accordingly.
Ensures that parts are confirmed and appropriately staged for technicians.
Diagnoses and prescribes solutions to resolve customer concerns.
Works with the Field Service, Sales, Builder, and Sub-Contractors to ensure alignment and expectations are met.
Enters customer orders and quotes using our designated systems.
Develops in-depth knowledge of all MasterBrand strategic business units. Leverages ideas from other reviews and co-workers to provide value-added recommendations and best practices to others.
Consistently demonstrates the MasterBrand Way, positioning the company for growth and helping identify opportunities to reduce waste, complexity, and improve our work environment.
Demonstrates teamwork by responsively collaborating with management and staff, sharing information and ideas, proactively seeking, and accepting constructive feedback, and accepting additional assignments when appropriate.
Identifies self-development needs and seeks opportunities to work on areas that will further develop skills.
Participates in company efforts related to ethics and compliance activities.
CHARACTERISTICS AND ATTRIBUTES:
Make the team better
Celebrate success; give feedback to improve
Get actively involved and share your perspective
Be bold
Make big commitments to deliver big results
Fail fast
Champion improvement
Trust the tools to drive results
Don't wait for someone else to find a better way
Qualifications
Strong service mentality - dedicated to satisfying the customer.
Ability to meet deadlines and multi-task in a fast-paced environment.
Proficient in accurately inputting and documenting orders, with a strong emphasis on attention to detail.
Solid organizational skills with the ability to manage multiple tasks at once.
Ability to write reports, business correspondence, and procedural information.
Ability to effectively present information and respond to inquiries from associates, customers, and the general public.
Ability to calculate figures and amounts, such as prices, service timeframes, discounts, interest, commissions, proportions, and percentages.
Ability to solve practical problems and deal with variables in situations where standardized methods and procedures may exist, but customer requirements and work situations may vary.
Ability to retain product knowledge and provide Product Specifications.
Ability to manage stressful situations while remaining calm.
Effective communication (written and verbal); clearly, concisely and with context communicate objectives and expectations with customers, team members, and management.
Ability to read, analyze, and interpret general business information, documents, and regulations in the English language.
Strong skills in Microsoft Office, including Word, Outlook, and Excel. Previous AS400 and Salesforce experience is preferred.
Ability to travel 5% annually (domestically).
EDUCATION & EXPERIENCE:
High school diploma or GED equivalent minimally required.
Associate's degree is preferred.
Prior Customer Service experience is required with preference for those who have worked in the cabinet industry.
Previous account management experience is preferred.
Additional Information
Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC's policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].
Customer Engagement Specialist
Call center agent job in Pawleys Island, SC
Join our team as a Customer Engagement Specialist at South Strand Chrysler Dodge Jeep Ram in Pawleys Island, SC!
Are you passionate about customer service and engaging with clients to provide top-notch support? We are seeking a Customer Engagement Specialist to join our team and help us build lasting relationships with our valued customers. In this role, you will be responsible for providing exceptional service to our vehicle shoppers through various channels, including phone, email, and text.
As a Customer Engagement Specialist, you will be the first point of contact for our customers, addressing their vehicle inquiries and concerns in a timely and professional manner. You will be following up with long-term customers to schedule showroom appointments, as well. You will work closely with our sales team to ensure a seamless experience for our customers from the moment they contact us to the moment they purchase a vehicle.
We are looking for someone who is energetic, friendly, and committed to delivering outstanding customer service. The ideal candidate will have excellent communication skills, a positive attitude, and a strong attention to detail. Previous experience in a customer service role is preferred, but not required.
Duties:
- Respond immediately to internet and phone inquiries about company products or services.
- Long-Term Follow calls, text and emails (Approximately 100 calls per day A MUST)
- Set and confirm appointments for potential customers with sales.
- Maintain accurate records of customer interactions using CRM tools.
- Follow up with leads to ensure a smooth customer journey.
Experience:
- Proven experience in a customer service, sales or telemarketing role.
- Strong written and verbal communication skills.
- Ability to effectively engage with clients and build rapport
- Excellent negotiation, persuasion abilities and the willingness to undergo continuous training.
-
MUST
be Self-motivated with a results-driven mindset
- Familiarity with CRM software and lead management systems is a plus
- Ability to multitask, prioritize and manager time effectively.
Job Type: Full-time (Saturdays Required, Closed on Sundays)
Pay: Starting $15/Hour PLUS Monthly Bonus Earned
Benefits:
401(k)
401K Match
Dental insurance
Disability insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Supplemental Pay:
Monthly Commission Earned
About Us:
At
South Strand Chrysler Dodge Jeep Ram
, we are proud to be the premier Chrysler, Dodge, Jeep, and Ram dealership serving Pawley's Island and the surrounding areas. Our dedicated team of professionals is committed to providing our customers with the best possible experience when it comes to purchasing or servicing their vehicles. With a wide selection of new and used vehicles, top-notch service facilities, and a friendly and knowledgeable staff, we are your one-stop shop for all of your automotive needs. Visit us today and experience the South Strand Chrysler Dodge Jeep Ram difference!
Customer Service Rep(07483) - 1732 S. J.K. Powell Blvd.
Call center agent job in Whiteville, NC
Job Description
Extra cash? New skills? More opportunity? Find what you're after at Domino's, where you'll have fun while making great food and providing exceptional customer service. We have smart hustle. And enthusiasm to spare. Not to mention a healthy appetite for competition. We're passionate about doing our very best.
As a Domino's Customer Service Representative, you will contribute to Heightened Time Awareness. What is HTA? Every phone is answered in two rings or less, and everyone answers phones. Every order is in the oven in less than three minutes, and you will be taught how to contribute to that effort. Every delivery order is out the door in less than fifteen minutes. It takes an entire team working together to meet these aggressive standards.
Through a mix of online courses and hands-on training, you'll learn everything you need to know about our products and equipment, especially our point-of-sale order system, Domino's Pulse. These training programs will help you get up and running as customer service representatives and expert pizza makers as quickly as possible. There's also a dedicated training program for those interested in becoming managers.
Requirements:
You will be pre-screened prior to employment by the following methods: HireRight Background Check; National Crime and Sex Offender Background Check, Basic Urinalysis Drug Testing.
You must possess a positive, friendly attitude and exceptional customer service skills, as you will be the first contact with our phone in and carryout customers and will need to communicate with them in a friendly and professional manner.
You will be expected to demonstrate and model Domino's Perfect Image standards at all times. Domino's will provide uniform shirts and hats; you are required to wear black pants, shorts, skirts or capris (does not include denim, corduroy, “stretch,” “yoga,” or sweatpants material).
Do you have what we're looking for? Apply to join our team today!
Additional Information
All your information will be kept confidential according to EEO guidelines.
Transportation Customer Service Representative
Call center agent job in Southport, NC
Transportation Customer Service Representative - Regular Full-Time
GENERAL STATEMENT OF JOB
Under general supervision performs shift work at the Reservations and Customer Service Center and at the Ticket Office(s). Effectively interacts with customers either in person, via telephone, or on-line, providing timely and accurate information regarding transportation services, baggage handling, customer service, and general information pertaining to Bald Head Island. Sells ferry tickets and makes transportation reservations. Collects and accounts for ferry ticket revenue during the shift. Maintains accurate records and data relevant to passenger ridership and customer service contacts. Completes various reports in a timely manner. Reports to Lead Customer Service Representative.
ILLUSTRATIVE EXAMPLES OF WORK
NOTE: The illustrative examples of work listed below are not an exhaustive list of duties and responsibilities performed by the position. The examples are intended to represent the level and type of work performed. This list is not to be considered or represent an employment contract.
Essential Functions:
Answers telephone and makes transportation reservations, receives inquiries, provides requested information or refers caller to appropriate source.
Enters arrival and departure tram reservations into transportation software.
Maintains knowledge of current events, activities, and hours of operation at various venues and entities on the island.
Responsible for accurate accounting of shift cash bank.
Forwards phone lines to Ticket Offices when Customer Service Center is not staffed.
Performs administrative duties and compiles data for special projects or reports, as assigned, ensuring completion by specified deadlines.
Utilizes computerized equipment to enter necessary information.
Deep Point Reservations and Customer Service Center:
Responsible for entering arrival and departure tram reservations into transportation software. Stays abreast of ferry schedules for arrival and departure times. Ensures that guests can arrive and depart in a timely fashion.
Analyzes reservations list and communicates with Rental Relations and others as needed to identify possible duplicate or other potential invalid reservations.
Provides information and assistance to guests, property owners, and visitors. Interfaces with public by telephone and on-line.
Cross-train in ticket offices to ensure continuity of operations on all shifts and locations as needed.
Deep Point Ferry Landing Ticket Offices:
Greets arriving guests, collects fees for ferry tickets, checks-in customers upon arrival for their tram reservation. Uses various media to collect payments including cash, checks, and credit card machines. Provides receipts.
Compiles reports accounting for daily, weekly, monthly passenger volume.
Communicates with dock, barge, parking, and ferry personnel via VHF radio or telephone in coordinating ongoing Transportation operations, keeping all concerned team members informed.
Reports malfunctions of equipment or repairs needed to proper personnel.
Records lost and found items, tags items for shipments, gives to Shift Supervisor to secure pending pickup.
Receives and processes transportation reservations when needed.
Additional Functions:
Performs other related work as required.
Availability to work week-ends, holidays, and evening shifts as required.
Must wear company provided uniform, and maintain professional image at all times.
MINIMUM EDUCATION, TRAINING AND EXPERIENCE
Graduation from high school or equivalent, one year of clerical experience and six months in a position dealing with the public; or an equivalent combination of training and experience to provide the required skills, knowledge, and abilities.
SPECIAL REQUIREMENTS
Basic understanding of Microsoft Office, Word, and Excel programs.
Possession of a valid North Carolina driver's license.