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  • Bilingual Community Engagement Specialist

    Dynamic Workforce Solutions 3.8company rating

    Call center agent job in Omaha, NE

    Job Title: Community Engagement Specialist Reports to: Community Engagement Supervisor Non-exempt Office Location: Omaha, NE Wage Range: $19.00 - $21.00 per hour Bilingual Spanish required! Primary Objectives of Position: The Community Engagement Team is responsible for establishing and cultivating relationships with participants, employers, and community agencies to achieve project enrollment goals. The Community Engagement Team is responsible for assisting customers in the Resource Room while triaging their needs and referring to American Job Center and community programs. Essential Job Functions: Develop relationships with community organizations, educational facilities and social service agencies to encourage enrollment in workforce center programs. Conduct outreach presentations as needed with a wide range of audiences including high school students, parents, educators, older adults, transitioning job seekers at halfway houses, etc. Identify, develop, and implement strategic outreach and recruitment opportunities to ensure proper quantity and quality of talent is available to meet employer needs. Appropriately connect career seekers to open positions, resulting in Additionally, connect career seekers to opportunities for training and development and other career center services to increase opportunities for employment. Assist in all aspects of talent acquisition for local businesses including screening and assessing candidates for technical and soft skills to assess suitability and fit for assigned positions. Contact participants and/or employers on a regular basis to verify and document placement/retention in employment. Establish and maintain knowledge of community and participate in community events and other activities including collaborative recruitment strategies with community partners. This may require a weekend and evening work schedule. Assist individuals with understanding and completing program enrollment Conduct eligibility Use computers and printed materials, assist customers in accessing various websites including state systems, for relevant information on job search information and other resources for developing job leads. Assist customers in accessing labor market information and provide assistance on applications, resume and cover letter development and work search software tools. Acquire and maintain knowledge of market research tools and the trends in the industry or sector to appropriately guide and direct career seekers to placement or education. Ensure that customer files and records are maintained in accordance with legal requirements and Company policies and procedures. Utilize Extreme Customer Service behaviors in all interactions with internal and external Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime. Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations. Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity. Qualifications: Education : High school diploma or GED, and 1-2 years of experience in a Workforce environment or coordination/planning experience. AA or BA preferred. Experience: Significant demonstrable experience in business-to-business marketing or work in a community-based organization. Skills/Abilities : Ability to clearly and concisely communicate with staff and leadership via presentations, in person, telephone, written and oral. Excellent verbal and written communication skills including ability to do public speaking and conduct training sessions. Bilingual (Spanish/English) required. The ability to maintain confidentiality is a must. Demonstrated ability to use various software programs (Microsoft Office) for correspondence, reports, statistical compilation, analysis and database access. Must be accustomed to working in a complex, fast-paced and confidential work environment. Ability to follow complex instructions, prioritize tasks, and effectively utilize resources to complete projects in a timely and accurate manner. Superior attention to detail is a must. Benefits: Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance Job Posted by ApplicantPro
    $19-21 hourly 4d ago
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  • Commissioning Agent - Data Center

    Olsson 4.7company rating

    Call center agent job in Omaha, NE

    Cedar Rapids, IA; Indianapolis, IN; Kansas City, MO; Lincoln, NE; Minneapolis, MN; Monroe, LA; Omaha, NE ** We are Olsson. We engineer and design solutions that improve the world around us. As a company, we promise to always be responsive, transparent, and focused on results - for our people, our clients, and our company. We're a people-centric firm, so it's no surprise our greatest asset is our people. The impact this creates is an environment that encourages our people to grow and be creative with their talents. This approach builds a culture that is uniquely Olsson. It allows us to grow our people as we grow our business. This, in turn, creates a lasting impact on the world around us. **Job Description** Olsson is offering an exciting opportunity to work directly with the world's leading technology companies in a high-impact commissioning role. As a key player in our team, you'll ensure that state-of-the-art facilities-like data centers and other large-scale infrastructure-operate at peak performance from day one. In this role, you'll: + Oversee daily commissioning activities with precision and accountability + Conduct thorough pre-functional and functional testing to validate system integrity + Collaborate with clients and internal teams to drive successful project outcomes + Champion quality and reliability to help secure repeat business from satisfied partners We're seeking professionals who bring deep commissioning experience and thrive in fast-paced, collaborative environments. Ideal candidates will be comfortable working with complex mechanical and electrical systems, and possess a proactive mindset, strong attention to detail, and a passion for excellence **Qualifications** **You are passionate about:** + Working collaboratively with others. + Having ownership in the work you do. + Using your talents to positively affect communities. **You bring to the team:** + Strong communication skills + Ability to contribute and work well on a team + 3+ years of experience in commissioning + Strong Knowledge base of Pre Functional and Functional Commissioning + Experience in Mechanical and Electrical systems + Ability to lead projects and self-starter to take on a variety of tasks to best serve the client and their project work + Ability to work with marketing and business development to gain new clients + Investigation and troubleshooting of problems to find solutions + Construction experience preferred \#LI-DD1 **Additional Information** Olsson specializes in engineering and design, client advisory services, planning, field services, and environmental. Improving the world has been our mindset from the very beginning, back when Olsson first opened for business in 1956. And it will be our mindset for years to come. As an Olsson employee, you will: + Receive a competitive 401(k) match + Be empowered to build your career with tailored development paths + Have the possibility for flexible work arrangements + Engage in work that has a positive impact on communities + Participate in a wellness program promoting balanced lifestyles In addition, full-time employees will receive our traditional benefits package (health care, vision, dental, paid time off, etc.) and the opportunity to participate in a bonus system that rewards performance. Olsson is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment or any employee because of race, color, religion, national origin, sex, sexual orientation, gender identity, gender, disability, age, military status, or other protected status. Olsson understands the importance of privacy and is committed to protecting job applicants' personal information. Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"), this notice explains Olsson's practices regarding the collection, use, and disclosure of personal information for job applicants residing in California. Please read this Notice carefully to understand our privacy practices. For more information about the types of information we collect and how we use it in connection with your general access and use of our website, please review our general California Privacy Noticehere (************************************** . Create a Job Alert Interested in building your career at Olsson? Get future opportunities sent straight to your email.
    $27k-36k yearly est. 60d+ ago
  • Customer Service Representative

    Jack Link's Protein Snacks 4.5company rating

    Call center agent job in Underwood, IA

    At Jack Link's, we feed the journey. We take pride in rolling up our sleeves and getting things done together. Fueled by creativity, passion, and a commitment to doing things the right way, we tackle the hard stuff first and focus on real progress, bold moves, and no excuses. We create opportunities, celebrate wins, own our misses, and push forward as a team, knowing our strength comes from supporting one another and having fun along the way. We cultivate a workplace where passion meets purpose and our Team Members are inspired, recognized, and rewarded for their contributions. If you're ready to make a difference and build something meaningful, we want you! Jack Link's Protein Snacks is a global leader in snacking and the No. 1 meat snack manufacturer worldwide. Headquartered in Minong, Wisconsin, Jack Link's is strategically positioned with production, distribution, and support centers in key locations throughout North America, Brazil, Europe, and the Pacific Rim. This global network allows Jack Link's to deliver a wide variety of high-quality, great tasting protein snacks to consumers around the world. The company's portfolio of brands includes Jack Link's , Lorissa's Kitchen , Wild River , Golden Island , Country Fresh Meats , BiFi , Peperami , Mariani and Local Legends Meat Snacks. Job Description Hours: Monday-Friday, 8:00 am - 4:30 pm Jack Link's is looking for a Customer Service Representative to join our Underwood, IA team. The ideal candidate should be an effective communicator, self-motivated and seasoned at working collaboratively. In this role, you will be responsible for a variety of duties across our customer service team. You will be the key point of contact for internal and external customers on order management functions, consumer inquires and continuous improvement efforts to enhance the overall service our customers are receiving. You will build partnerships with cross functional teams including sales, finance, transportation, warehousing, supply planning, demand planning, FSQ, marketing, brand and most importantly; the customer. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position shall consist of, but are not be limited to, the following: Manage the daily flow of orders through the supply chain within your area of responsibility Provide professional customer service by diagnosing and resolving customer problems or inquiries via email, phone or other correspondence Serve as a liaison between internal and external business partners to provide our customers with world class customer service. Support adherence to company policies through education, guidance and persistence Responsible to achieve business metrics (Fill Rate, On Time Delivery, Customer Experience, etc…) to drive a high level of customer satisfaction Correspond with consumers who have encountered a problem with a product or service offering and resolve the issue in a timely manner. Document consumer inquiries into a web-based platform to transcribe interactions which will provide internal business partners the data needed to make strategic decisions Develop a thorough working knowledge of various brands, products and services Responsible to diffuse escalated situations where a customer has become frustrated due to a product issue or service offering. The candidate must possess the ability to respond in a clam, controlled and professional manner. Collaborate with internal business partners to develop better customer support processes Qualifications REQUIRED EDUCATION, EXPERIENCE and ABILITIES: Bachelor's degree and/or 3 years or more in related business experience is preferred. SAP experience is preferred Consumer Packaged Goods experience is preferred Proficient in Microsoft Office applications; Outlook, Excel, PowerPoint and Word Excellent verbal and written communication skills Effective listener and ability to exhibit patience in all situations Outgoing personality with a desire and commitment to provide excellent customer service Solid problem solving skills to find answers on behalf of the customer Strong organization skills with an ability to execute the details Ability to learn quickly, adapt in various situations and work in a team environment Follow through on commitments and show concern for the needs of others Additional Information The hiring range for this role is $21.00-$29.00 hourly. Actual wages will vary based on several factors, including but not limited to external market data, internal equity, location, and candidate skill set and experience. Base pay is just one component of Jack Link's Total Rewards package for Team Members. Other rewards may include annual incentive and program-specific awards. Jack Link's provides a variety of benefits to eligible Team Members, including medical, dental and vision benefits, life and disability insurance, 401k participation, paid holidays, and paid time off. The physical demands described here are representative of those that must be met by an employee to be successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, lift and/or move up to 25 pounds, and talk or hear. The employee is occasionally required to sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is a plant/office setting. It is clean and dry with climate-controlled environment. Equal Employment Opportunity Employer Jack Link's is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. E-Verify Jack Link's provides the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new Team Member's Form I-9 to confirm work authorization. IMPORTANT: If the Government cannot confirm that you are authorized to work, we are required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment. We do not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, we use E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph. If you believe that Jack Link's has violated our responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at ************** (TDD: ***************. All your information will be kept confidential according to EEO guidelines.
    $21-29 hourly 16d ago
  • Call Center Representative

    SMA Advantage

    Call center agent job in Lincoln, NE

    Do you know how to work hard and have fun? Do you value coworkers who always help each other? Do you have exceptional sales skills and positive attitude? If so, we have the perfect job for you working for a telecommunications company. We are looking for a Call Center Representative to build and maintain strong client relationships while contributing to the growth and success of the company. Hours are Monday through Friday from 8 am-5 pm. Hourly pay plus commissions equaling to $50,000-$65,000/yr. Full benefit package, including but not limited to health, dental, and vision insurance, 401 k, and life insurance offered. Call Center Representative Duties and Responsibilities Identify new business in the technology industry through cold calling Set up appointments to deliver sales presentations to business leaders through Zoom meetings Build and maintain sales pipeline through prospecting and lead generation Learn clients' needs in order to tailor solutions for their requirements Provide advice on technology solutions to clients Maintain knowledge of products, services, and market trends Call Center Representative Requirements and Qualifications Must have a minimum of 1 year cold calling experience Preference given to B2B experience Excellent communication skills Willingness to learn and self-motivated Must have driver's license and good driving record Skilled in Microsoft Office Do you have a friend in mind who might be a better fit for this job? Share this job description with them and send them our way!
    $50k-65k yearly 60d+ ago
  • Call Center Representative

    Village Pointe Toyota

    Call center agent job in Omaha, NE

    We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service appointments, they will also make outbound calls to existing customer to set up routine maintenance. At Village Pointe Toyota, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Village Pointe Toyota is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. What We Offer Medical and Dental 401K Plan Paid time off and vacation Growth opportunities Paid Training Flexible Work Schedule Saturday Lunches Discounts on products and services Responsibilities Make outbound phone calls to existing customers in excess of 150 per day Answer inbound service and parts phone inquires Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold Assist the managers with various clerical duties as needed Be friendly, professional, courteous and efficient when working with all customers and employees Familiarize yourself with department structures & internal procedures for assisting customers efficiently Qualifications Experience with Microsoft Office is a plus Ability to communicate customers' interests needs and requests to management and sales personnel Professional personal appearance Must have previous call center experience Schedule Monday - Friday 8:00am to 5:00pm Schedule will vary and may change without warning
    $26k-34k yearly est. Auto-Apply 60d+ ago
  • Community Engagement Specialist

    Youth Emergency Services 3.4company rating

    Call center agent job in Omaha, NE

    YES' mission is to serve homeless and at-risk youth by providing critically needed resources which empower them to become self-sufficient. YES provides these resources to youth experiencing homelessness through trauma-informed support, develops leadership and employment readiness of youth and partners with youth to advocate for systems of change. Compensation: $19 hourly Benefits: Health Dental Vision STD LTD Life and AD&D Critical Illness Accident Hospital Cancer Separate vacation and sick leave banks 403b with employer match Tuition Reimbursement Continuing Education Opportunities Awesome company culture! Hours: Full-time - Monday-Friday, 9am-5pm (occasional weekend availability is required) Day to Day The Community Engagement Specialist is responsible for community outreach, providing basic needs, problem solving, crisis intervention, and referral information to run-away, homeless, street dependent, and youth in crisis. Responsibilities: Community Outreach Meet youth and adult needs in the community by performing physical street outreach in known areas of youth hang outs. Examples are parks, local libraries, etc. Partner with other local shelters to meet youth where they are at and offer resources on physical street outreach (this could include but is not limited to walking in wooded areas, uneven terrain, etc.) Attend trainings, booths, resources fairs, parades as directed and needed to provide resources and information on resources, some weekends are required. Assisting in building and maintaining relationships to support programs services by engaging volunteers, donors, as well as the greater community Represent YES on committees/counsel relevant to resource partnerships. Drop In Center Assessing the physical needs of youth and providing basic needs services as appropriate, including, but not limited to, first aid, food, hygiene products, community resources, clothing items, etc. Demonstrating knowledge of community resources available to youth for utilization in helping youth to meet their extended needs. Assist with pick-ups, drop-offs, and sorting of donations. Documenting all youth contacts, including any supplemental written reports as directed in a timely fashion, immediately reporting any significant problems or activities to the Lead. Advocating for youth in appropriate life arenas including, but not limited to, interactions with family, law enforcement agencies, courts, and schools and by providing referrals for access to appropriate services. Demonstrating an ability to use appropriate crisis intervention and problem-solving skills in providing basic services to youth. Identifying unmet youth needs and assisting in securing resources to address those needs. Being present on the floor during business hours at YES Outreach. Assist with cleaning and upkeep responsibilities of the center. Other duties and responsibilities as assigned by supervisory staff. Encourage teamwork through modeling and cooperative interaction with colleagues, volunteers, and community partners. Skills/Competencies/Requirements: Twenty-one years of age. Knowledge of child/adolescent development and pertinent issues affecting homeless youth and/or families. Excellent written and verbal communication skills. Case Management Experience. Acceptance and respect for diverse populations. Ability to develop and maintain working relationships with youth, young adults, and their families, other staff, professionals, community members, and law enforcement agencies. Valid motor vehicle operator's license, current auto insurance, and ability to transport program youth is required. Willingness to work non-traditional hours including evenings, weekends and holidays as needed or requested. Ability to complete minor to moderate lifting. Must successfully pass a criminal history and department of motor vehicles check, child abuse registry check, and drug screening. Education: Associate or bachelor's degree in human services, behavioral sciences, or a related field preferred. Relevant experience and training will be considered in replacement of a completed degree. YES is an EOE.
    $19 hourly 8d ago
  • Vendor Managed Inventory Customer Service Representative - Omaha, NE

    Matheson Tri-Gas, Inc. 4.6company rating

    Call center agent job in Omaha, NE

    The primary role of the Vendor Managed Inventory (VMI) Customer Service Representative is to create orders for VMI customers and to manage inventory at the MATHESON Site to ensure reliability and uninterrupted supply. The role is mainly an Entry Level position at the MATHESON Site but also can include answering phones and making deliveries in the VMI vehicle. Responsibilities: Adhere to all of Matheson safety policies, including those related to driving a MATHESON vehicle, keeping up-to-date on MATHESON's PureSafety trainings, and participation in daily Tool Box Talks Manage the warehouse inventory according to min / max levels, which includes working with Purchasing to order products in and organize them in a systematic way in the warehouse Manage the customer inventory levels according to min / max levels, working with the VMI Route Driver to plan orders and deliveries. Update the min / max levels as the business needs change Create accurate customer orders based upon data from the vending interface Create orders to re-order normal inventory stock Create non-standard orders, which may include interfacing with MATHESON Purchasing, coordinating with suppliers, creating part numbers in MATHESON's TIMS system Maintain good housekeeping in warehouse to ensure order accuracy, efficient fulfillment and safe working environment Responsible for identifying problematic issues that if not addressed would result in an unsatisfied customer, notifying the right person or function promptly to ensure customer satisfaction and then following up to ensure resolution Perform other duties as needed, that may mean additional duties that contribute to the overall success of the business. For example, answering phones, serving walk-in customers, or driving a forklift (training provided). Skills and Requirements Awareness of Safety and the ability to adhere to safety practices even when "no one is looking" and be part of building a culture of safety Provide excellent internal and external Customer Service Computer Skills - ability to navigate and learn MATHESON's Ordering system (some training will be provided) Able to Plan and Organize the warehouse and an ordering / reordering system Present a professional business image as the "face" of MATHESON to the customer when needed Ability to Communicate externally with customers and internally with the MATHESON Site Team Work - understands being part of a team means the needs of the team come first Able to take Coaching as a way of improvement of skills and practices over time Ability to follow-up on time-sensitive issues at a customer site or at the MATHESON Site Valid driver's license Ability to pick up 50 lbs. Ability to work independently and in a timely manner Ability to work well with others and work for the greater good of the business Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability.
    $27k-31k yearly est. 8d ago
  • Route Jump Driver/Customer Representative

    Spin Linen

    Call center agent job in Omaha, NE

    Route Jump Driver/Customer Representative - Being a route driver is more than sitting behind the wheel. You are the face that our customers see every time they get a delivery, making you an important influence to our customers. This position offers a lot of independence and incentives to our employees. We offer retirement, company paid life insurance, weekly pay. Our employees have been our greatest asset for the last 91 years we have been in business. Come and join our family owned and operated company today! Position Route Jump Driver/Customer Representative Responsibilities and Duties Responsible for making accurate deliveries to customers Responsible for covering PTO or Sick Days for all Routes Assisting Drivers with run backs and special deliveries Manage customer inventories Build/maintain long term relationships with customers Keep truck clean to our accreditation standards Reporting truck maintenance issues through daily DOT log Help facilitate customer agreement renewals Responsible to make change customer invoices as needed Daily load/unload of truck Standards Completion of daily deliveries Maintain a professional appearance Maintain safe driving practices Consistent high customer service scores Skills and Abilities Able to lift up to 100 lbs Ability to push & pull carts up to 500 lbs Committed to creating raving fans Strong math skills Problem solving skills High sense of urgency Be able to adapt to changes throughout the day Managing the efficiency of route Good knowledge of strong internal compass Benefits & Perks Work an average of 40 hours a week for weekly pay of $800 In addition to excellent pay, we offer: Health & Dental Insurance Retirement Company Paid Life Insurance Paid Vacation Weekly Pay Our Core Values: Integrity Customer Service Teamwork Accountability Innovation Please check out our web site at ***************** to learn more about our 94-year-old company.
    $800 weekly 42d ago
  • Call Center Agent/Service Department Acura of Omaha/Superior Honda PART TIME 1230pm - 530pm

    Superior Honda & Acura of Omaha 3.5company rating

    Call center agent job in Omaha, NE

    We are successful automotive dealership looking for dynamic and energetic professionals who are customer focused and goal-oriented to join our Customer Care team. No automotive experience is required. Our representatives communicate effectively with customers, build rapport and overcome objections and concerns. Responsibilities include inbound and outbound calls, scheduling service appointments, and answering general questions while accurately maintaining and updating our customer data bases. We are looking to fill a full time position to work Monday-Friday 12:30pm-5:30pm with every 2nd-3rd Saturday 8am-4pm. RESPONSIBILITIES: Responsible for making outbound calls and taking inbound customer telephone calls Generate appointments by making proactive outbound prospecting calls in an effort to qualify and market potential customers for services Assist customers with scheduling appointments Deliver inquiries/messages intended for other sales personnel and departments promptly Use scripting consistently Accurately document all customer interactions Maintain and update customer data as needed Provide personalized customer service of the highest level and maintain any customer information confidential Meet all department standards Maintain regular attendance Other duties and projects as assigned REQUIREMENTS: High School Diploma or GED preferred Proven telephone customer service experience (minimum 1-3 years) Professional appearance Ability to work in a small team environment Good listening and interpersonal communication skills Excellent telephone etiquette Confident, pleasant and professional telephone voice Able to take direction Ability to navigate through numerous computer windows in an efficient manner while speaking with customers Tactfulness when speaking to customers Possess great time management skills and be able to work independently Willingness to learn about cars and the automotive sales/service industry Be able to sit for long periods of time Not be afraid to hear the word “no” WHAT WE OFFER: Paid training Paid sick time Flexible spending accounts Closed major holidays 401k retirement plan Discounts on employer merchandise and services All applicants must pass a pre-employment background and drug test.
    $27k-32k yearly est. 60d+ ago
  • Customer Connections Representative

    Security Financial 4.3company rating

    Call center agent job in Lincoln, NE

    Assurity is looking for enthusiastic, driven, and collaborative people to join our team. We're a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times - and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community, and planet, and we work every day to make the world a better place. Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: ************************ ESSENTIAL FUNCTIONS50% Provides a high level of personalized service to achieve and exceed standards including building and maintaining sustainable relationships with our customers, which includes: Being available and engaged during assigned work hours to ensure the highest level of customer satisfaction; Meeting and exceeding established qualitative standards; Identifying customers' needs, clarifying information, researching every issue and provide solutions, status and/or alternatives; Working with difficult customers to resolve issues; and Maintaining a high level of engagement, positive attitude, and professional appearance always. 40% Manages large volumes of telephone, e-mail and fax inquiries and requests from customers, which includes: Meeting and exceeding established individual and department quantitative standards; Providing comprehensive records on all interactions as information is received; Taking advantage of upselling opportunities whenever they arise; and Understanding policy coverages and having a strong knowledge of company products, processes, and procedures. 10% Performs other responsibilities as assigned, which includes: Assisting as needed within the customer connections department; Assisting with process improvement planning and implementation; Assisting with and participating in team functions and events for the customer connections department; and Assisting in special projects and other related duties as requested and serving as a member of various committees and implementation teams. The list of essential functions is not exhaustive and may be substituted as necessary. EXPERIENCE AND SKILL REQUIREMENTS Four to six years of customer support experience. Consistent and reliable attendance is an essential function to this position. Strong verbal and written communication skills. Strong listening skills. Familiarity with ACD telephone systems and practices preferred. Customer focus and adaptability to different personality types. Ability to set and manipulate priorities and manage time effectively. Word processing and spreadsheet software proficiency required. Talent required in values, work intensity, achiever, positivity, resourcefulness, command, persuasion, relationship-extension, and exactness. EDUCATION AND CERTIFICATION REQUIREMENTS Associate degree in business or related field or equivalent. PHYSICAL AND WORK SCHEDULE REQUIREMENTS May require work in excess of 40 hours a week in order to complete functions of position. Ability to maintain acceptable attendance according to the company attendance policy and following daily work schedule for appropriate coverage. Ability to work at a computer up to eight hours a day. Sign-on bonus guaranteed and training bonus program in place.
    $47k-60k yearly est. Auto-Apply 60d+ ago
  • Winner's Circle - Customer Service

    Daveandbusters

    Call center agent job in Omaha, NE

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $12 - $13.5 per hour Salary Range: 12 - 13.5 We are an equal opportunity employer and participate in E-Verify in states where required.
    $12-13.5 hourly Auto-Apply 60d+ ago
  • Customer Service Representative

    Wesco 4.6company rating

    Call center agent job in Lincoln, NE

    As a _part-time_ Customer Service Representative, you will provide administrative support to the sales team. This part-time position can work up to 30 hours per week. You will respond to customer inquiries by telephone or e-mail to provide inquiry or problem resolution. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed. You will assist the sales team with creating and managing reports, as well as any other clerical tasks as assigned. **Responsibilities:** + Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. + Process payments for cash account customers. + Research and resolve customer problems, acting as the customer liaison between other departments when necessary. + Back-up support to sales counter with walk in and telephone inquiries. **Qualifications:** + High School Degree or Equivalent required + Associates' Degree (U.S.)/College Diploma (Canada) preferred + 2-4 years of relevant experience + Solid interpersonal skills that allow one to work effectively in a diverse working environment + Able to effectively communicate both verbally and in writing + Able to work well under pressure + Strong attention to detail + Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times + Computer literate, including effective working skills of MS Word, Excel, and e-mail \#LI-HD1 At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (**************************************************************************** and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here (******************************************************************* and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500 company. _Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. _ _Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
    $24k-32k yearly est. 60d+ ago
  • Delivery Customer Representative - Pepsi - L

    Linpepco

    Call center agent job in Lincoln, NE

    Hours: 5AM Monday - Friday The purpose of this role is to deliver products to customer accounts while ensuring excellent service. The Delivery Customer Representative is also responsible for stocking, rotating, and merchandising products to maintain optimal presentation and freshness. Essential Job Functions • Operate a delivery truck to transport products to assigned customer accounts • Prepare, receive, and provide all required documentation for product deliveries and pickups • Reconcile the route daily and submit all necessary DSD reports • Stack and place products according to customer specifications • Retrieve empty pallets and shells from customer backrooms • Stock, rotate, and merchandise products as needed • Build and maintain strong customer relationships • Keep the delivery vehicle clean and in compliance with company standards • Complete all required pre-trip and post-trip inspections • Perform additional duties as assigned Qualifications • High school diploma or equivalent • Valid driver's license; Class A CDL required for designated routes, with eligibility to operate in interstate commerce • Minimum age of 21 • Driving record that meets LinPepCo's Driver Record Policy • Ability to obtain a pallet jack certification • General knowledge of merchandising practices • Basic proficiency with tablets and related technology • Strong oral and written communication skills • Commitment to following all safety procedures • Responsibility for meeting established productivity requirements • Familiarity with DOT regulations Working Environment Work is primarily performed within customer account locations. Individuals must be able to operate a tablet and safely use equipment such as a two‑wheel dolly and an electric pallet jack. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Company Overview and EEO Statement LinPepCo is a Pepsi-Cola independent distributor and has more than 35 years of soft drink and vending product distribution experience. Our company includes five Pepsi franchises in the Midwest, a full-line vending company, a full-service coffee company and a refrigeration division that specializes in equipment service leasing. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at LinPepCo will be based on merit, qualifications, skills and other relevant criteria. LinPepCo does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law. Disclaimer This should not be construed to imply that these requirements are the exclusive standards of the job. Incumbents will follow any other instructions, and perform any other related duties, as may be required. Reasonable accommodation will be provided to qualified individuals with disabilities. The employer has the right to revise this at any time. The job description is not to be construed as a contract for employment.
    $32k-50k yearly est. 1d ago
  • Customer Service Representative

    Copart 4.8company rating

    Call center agent job in Lincoln, NE

    Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: One year of office support experience in a customer service role preferred High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual skills a plus Occasional overtime as needed Pay $18.00 - $20.29 per hour Benefits Summary: · Medical/Dental/Vision · 401k plus a company match · ESPP - Employee Stock Purchase Plan · EAP - Employee Assistance Program (no cost to you) · Vacation & Sick pay · Paid Company Holidays · Life and AD&D Insurance · Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work
    $18-20.3 hourly Auto-Apply 35d ago
  • Customer Service Representative

    Handyman Connection 4.5company rating

    Call center agent job in Lincoln, NE

    Fast paced local office of an International Franchise has an opening for a Customer Service Representative. Our customers love us! We have over 50% repeat/referral customer base and are seeking additional office support for our growing business. Handyman Connection of Lincoln, NE is a locally owned and operated, well established Home Improvement Company dedicated to excellent customer service and quality workmanship. What You Will Receive Earn competitive pay depending on your skills, experience and availability Work during traditional business hours with some flexibility - no nights or weekends! Professional office with a friendly touch! Excellent training and support Branded apparel available (or business casual attire) Responsibilities Strong telephone and written communication skills Dedication to excellent customer service Outgoing personality; enjoys working with people Able to manage small business details while working independently Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc. Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, CRM, PowerPoint Knowledge of home repair and light remodeling a plus Experience working in a Customer Service Role or Telemarketing Role preferred Competitive wages with benefits and incentive plan available to qualified applicant. For immediate consideration, apply online via the application to the right. Check us out on the web at: ************************** What our customers say: Why Handyman Connection? Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers. If you're interested in: high earnings potential a flexible schedule that you control using your skills to help improve other's lives Handyman Connection might be a great fit for you. Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.
    $25k-32k yearly est. Auto-Apply 60d+ ago
  • Call Center Representative

    SMA Advantage, LLC

    Call center agent job in Lincoln, NE

    Do you know how to work hard and have fun? Do you value coworkers who always help each other? Do you have exceptional sales skills and positive attitude? If so, we have the perfect job for you working for a telecommunications company. We are looking for a Call Center Representative to build and maintain strong client relationships while contributing to the growth and success of the company. Hours are Monday through Friday from 8 am-5 pm. Hourly pay plus commissions equaling to $50,000-$65,000/yr. Full benefit package, including but not limited to health, dental, and vision insurance, 401 k, and life insurance offered. Call Center Representative Duties and Responsibilities Identify new business in the technology industry through cold calling Set up appointments to deliver sales presentations to business leaders through Zoom meetings Build and maintain sales pipeline through prospecting and lead generation Learn clients' needs in order to tailor solutions for their requirements Provide advice on technology solutions to clients Maintain knowledge of products, services, and market trends Call Center Representative Requirements and Qualifications Must have a minimum of 1 year cold calling experience Preference given to B2B experience Excellent communication skills Willingness to learn and self-motivated Must have driver's license and good driving record Skilled in Microsoft Office To apply for this position without a resume, call our office @ ************ to schedule an interview. Do you have a friend in mind who might be a better fit for this job? Share this job description with them and send them our way! #hc187376
    $50k-65k yearly 14d ago
  • Call Center Representative

    Village Pointe Toyota

    Call center agent job in Omaha, NE

    We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service appointments, they will also make outbound calls to existing customer to set up routine maintenance. At Village Pointe Toyota, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Village Pointe Toyota is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. What We Offer Medical and Dental 401K Plan Paid time off and vacation Growth opportunities Paid Training Flexible Work Schedule Saturday Lunches Discounts on products and services Responsibilities Make outbound phone calls to existing customers in excess of 150 per day Answer inbound service and parts phone inquires Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold Assist the managers with various clerical duties as needed Be friendly, professional, courteous and efficient when working with all customers and employees Familiarize yourself with department structures & internal procedures for assisting customers efficiently Qualifications Experience with Microsoft Office is a plus Ability to communicate customers' interests needs and requests to management and sales personnel Professional personal appearance Must have previous call center experience Schedule Monday - Saturday 9:00am to 6:00pm (M-F). Schedule will vary and may change without warning
    $26k-34k yearly est. Auto-Apply 60d+ ago
  • Call Center Agent/Service Department Acura of Omaha/Superior Honda PART TIME 1230pm - 530pm

    Superior Honda & Acura of Omaha 3.5company rating

    Call center agent job in Omaha, NE

    Job Description We are successful automotive dealership looking for dynamic and energetic professionals who are customer focused and goal-oriented to join our Customer Care team. No automotive experience is required. Our representatives communicate effectively with customers, build rapport and overcome objections and concerns. Responsibilities include inbound and outbound calls, scheduling service appointments, and answering general questions while accurately maintaining and updating our customer data bases. We are looking to fill a full time position to work Monday-Friday 12:30pm-5:30pm with every 2nd-3rd Saturday 8am-4pm. RESPONSIBILITIES: Responsible for making outbound calls and taking inbound customer telephone calls Generate appointments by making proactive outbound prospecting calls in an effort to qualify and market potential customers for services Assist customers with scheduling appointments Deliver inquiries/messages intended for other sales personnel and departments promptly Use scripting consistently Accurately document all customer interactions Maintain and update customer data as needed Provide personalized customer service of the highest level and maintain any customer information confidential Meet all department standards Maintain regular attendance Other duties and projects as assigned REQUIREMENTS: High School Diploma or GED preferred Proven telephone customer service experience (minimum 1-3 years) Professional appearance Ability to work in a small team environment Good listening and interpersonal communication skills Excellent telephone etiquette Confident, pleasant and professional telephone voice Able to take direction Ability to navigate through numerous computer windows in an efficient manner while speaking with customers Tactfulness when speaking to customers Possess great time management skills and be able to work independently Willingness to learn about cars and the automotive sales/service industry Be able to sit for long periods of time Not be afraid to hear the word “no” WHAT WE OFFER: Paid training Paid sick time Flexible spending accounts Closed major holidays 401k retirement plan Discounts on employer merchandise and services All applicants must pass a pre-employment background and drug test. #hc69214
    $27k-32k yearly est. 16d ago
  • Customer Connections Representative

    Security Financial 4.3company rating

    Call center agent job in Lincoln, NE

    Assurity is looking for enthusiastic, driven, and collaborative people to join our team. We're a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times - and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community, and planet, and we work every day to make the world a better place. Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: ************************ ESSENTIAL FUNCTIONS 50% Provides a high level of personalized service to achieve and exceed standards including building and maintaining sustainable relationships with our customers, which includes: Being available and engaged during assigned work hours to ensure the highest level of customer satisfaction; Meeting and exceeding established qualitative standards; Identifying customers' needs, clarifying information, researching every issue and provide solutions, status and/or alternatives; Working with difficult customers to resolve issues; and Maintaining a high level of engagement, positive attitude, and professional appearance always. 40% Manages large volumes of telephone, e-mail and fax inquiries and requests from customers, which includes: Meeting and exceeding established individual and department quantitative standards; Providing comprehensive records on all interactions as information is received; Taking advantage of upselling opportunities whenever they arise; and Understanding policy coverages and having a strong knowledge of company products, processes, and procedures. 10% Performs other responsibilities as assigned, which includes: Assisting as needed within the customer connections department; Assisting with process improvement planning and implementation; Assisting with and participating in team functions and events for the customer connections department; and Assisting in special projects and other related duties as requested and serving as a member of various committees and implementation teams. The list of essential functions is not exhaustive and may be substituted as necessary. EXPERIENCE AND SKILL REQUIREMENTS Four to six years of customer support experience. Consistent and reliable attendance is an essential function to this position. Strong verbal and written communication skills. Strong listening skills. Familiarity with ACD telephone systems and practices preferred. Customer focus and adaptability to different personality types. Ability to set and manipulate priorities and manage time effectively. Word processing and spreadsheet software proficiency required. Talent required in values, work intensity, achiever, positivity, resourcefulness, command, persuasion, relationship-extension, and exactness. EDUCATION AND CERTIFICATION REQUIREMENTS Associate degree in business or related field or equivalent. PHYSICAL AND WORK SCHEDULE REQUIREMENTS May require work in excess of 40 hours a week in order to complete functions of position. Ability to maintain acceptable attendance according to the company attendance policy and following daily work schedule for appropriate coverage. Ability to work at a computer up to eight hours a day. Sign-on bonus guaranteed and training bonus program in place.
    $47k-60k yearly est. Auto-Apply 60d+ ago
  • Part time Customer Service Representative

    Handyman Connection 4.5company rating

    Call center agent job in Lincoln, NE

    Customer Service Representative Fast paced local office of an International Franchise has an opening for a Customer Service Representative. Our customers love us! We have over 50% repeat/referral customer base and are seeking additional office support for our growing business. Handyman Connection is a locally owned and operated, well established Home Improvement Company serving (INSERT City/Metro Area/County/Local geographic reference) with excellent customer service and quality workmanship. What You Will Receive Earn competitive pay depending on your skills, experience and availability Work part-time 12:30pm-4:30pm Monday-Friday - no nights or weekends! Part-time with eventual full-time opportunities available Professional office with a friendly touch! Excellent training and support Branded apparel available (or business casual attire) Responsibilities Strong telephone and written communication skills Dedication to excellent customer service Outgoing personality; enjoys working with people Able to manage small business details while working independently Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc. Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, CRM, PowerPoint Knowledge of home repair and light remodeling a plus Experience working in a Customer Service Role or Telemarketing Role preferred Competitive wages with benefits and incentive plan available to qualified applicant. For immediate consideration, apply online via the application to the right. Check us out on the web at: ************************** What our customers say: Compensation: $12.00-$13.00 per hour Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers. If you're interested in: high earnings potential a flexible schedule that you control using your skills to help improve other's lives Handyman Connection might be a great fit for you. Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.
    $12-13 hourly Auto-Apply 60d+ ago

Learn more about call center agent jobs

How much does a call center agent earn in Omaha, NE?

The average call center agent in Omaha, NE earns between $21,000 and $43,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.

Average call center agent salary in Omaha, NE

$31,000

What are the biggest employers of Call Center Agents in Omaha, NE?

The biggest employers of Call Center Agents in Omaha, NE are:
  1. Superior Honda
  2. Olsson
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