Call center agent jobs in Parker, CO - 594 jobs

Bi-Lingual Customer Success Representative Company: Yield Solutions Group is a premier US provider of aggregated lender auto-refinancing through our consumer engagement entity, RefiJet. YSG & RefiJet provides a comprehensive, full-service process that assists consumers in identifying and obtaining the best refinance loan for which they qualify We are a fast-growing financial services company which has quickly achieved a leadership position in its industry and is regularly recognized as an innovator in its space and are consistently named as Lending Trees #1 automotive finance source. We are based in Centennial, Colorado with professional offices just 20 minutes from downtown Denver Job Summary We are seeking experienced Bi-Lingual Customer Success Representatives. You will be responsible for assisting with customer inquiries and complaints. Inform customers on their current loan status, product and advise of next steps needed to fund their loan. Will assist the Contact Center in providing excellent service levels in order to provide customer satisfaction. This is an opportunity to work with a fast-moving vibrant company in a true team environment, that is fast paced, energetic truly collaborative, highly ethical and fun. Key Responsibilities Handle inbound call flow in an efficient and professional manner Proper inbound service levels, according to company standards Handle e-mail and chat inquiries in a professional manner Transfer call to the appropriate staff when needed. Apply proper phone and written etiquette in order to resolve customer inquiries Active listening and learning skills Provide creative and innovative thinking Troubleshoot customer issues and ensure a firm resolution Handle issues in the best interest of both the company and customer Assist in providing customers with a sold understanding of the loan process Assist in providing admin support, walking applicants through their documents and collecting lender stipulations when needed Assist in handling and completing deals with no product Handle all other duties as assigned by management. Skills and Knowledge Must speak both Spanish AND English Strong communication skills Great work ethic Understanding of financial terminology and financial instruments Tenacity Ability to multi-task Friendly personality Computer proficiency Must be able to type 40 wpm Ability to quickly absorb product knowledge and sales processes Fluent in Spanish would be an advantage Experience: One-year customer service-related experience. Present strong communication and negotiation skills. Must be able to respond to inquiries both orally and through written communication. Possess a strong knowledge of company policies and procedures. Financial Services or Insurance experience Outgoing customer services/sales experience Outbound Call Center Sales experience What we offer: Full training in the sales process and products Great Benefit package including: Full-Time Base plus Monthly Bonus Health, Dental and Vision Insurance Life Insurance Paid Time Off 401(k) Plan True potential for advancement, we always endeavor to promote from within. Company Based in the Denver Tech Center, Yield Solutions Group/RefiJet is dedicated to providing exceptional finance solutions through transparency, security and education. Our vision is to deliver the most innovative experience through focus on service, technology, our corporate culture and core values. These core values drive our every decision: Integrity Respect Accountability Compliance Collaboration Passion Appreciation Compensation details: 21-22 Hourly Wage PI02ebd29f27b6-31181-39450590

Transwest has an opportunity for a Call Center Parts Expert who will be responsible for the retail, commercial and industrial sales of transportation products and services to retail customers via phone, email and other company approved methods of communication. This is an ideal opportunity for a candidate with heavy duty, medium duty, and trailer parts experience who has excellent customer service skills to join our Parts Expert team. The Parts Expert must be a good steward for Transwest, cross-sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach. Position is classified as an in-office role for collaboration, connectivity, innovation, mentorship, and skill development when supported by Transwest assigned office space within 50 miles of the employee's primary residence. Opportunities for a hybrid or remote work outside the defined area are under management discretion and are not based on any one factor. Schedule shifts will be determined by your direct supervisor and are subject to change at any time with or without prior notice in support of servicing customer expectations at the sole discretion of Transwest. WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING: * Medical, Dental, and Vision Insurance * Life (Voluntary and Employer Paid) and Disability Insurance * 401(K) with company match beginning with your first contribution. * HSA and/or FSA, as applicable * Paid Time Off, Sick Time, and Company Paid Holidays * Employee Car Discount Program ESSENTIAL DUTIES & RESPONSIBILITIES: * Respond to customer inquiries for parts sales via phone, email and other company approved methods of customer communication. * Listen, exhibit energy and project a genuine willingness to assist. * Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customers and ensure that we provide the highest level of customer satisfaction. * Drive sales growth by cross-selling, add on sales and exceptional customer service. * Provide prompt, courteous and accurate service to customers. * Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. * Being processed focused on recording departmental data; i.e. lost sales. * Answer telephones professionally and pleasantly. * Follow-up on customer orders and resolve problems with the customer's satisfaction. * Communicate often and timely with customers and associates. * Resolve problems, handle conflict and make effective decisions. * Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc. * Maintain familiarity with all inventory products and merchandising programs and ordering systems. * Provide troubleshooting support and service to customers experiencing problems in the field and selling repair parts as needed. * Document customer quality issues as they arise and work with the team to resolve issues in a cost-effective and expeditious manner. * Utilize company information systems to process orders timely and accurately. * Understand dealership credit policies. * Set an example of professionalism and positive attitude including a neat, orderly, safe work environment. * Other duties as assigned by the manager. Requirements WORK ENVIRONMENT & PHYSICAL ABILITIES: * Activities require a full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination. * The position may require standing, balancing, bending or stooping for prolonged periods of time. * The position requires vision and hearing within normal range. * Requires the ability to work under stressful conditions or irregular hours. * Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. * Ability to communicate by providing verbal feedback in a professional manner. * Ability to receive and analyze data and input into the computer. * Normal range of hearing and vision. REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS: * High school diploma or equivalent. * Valid Driver's License and MVR in good standing. * Direct industry experiences selling medium and heavy-duty truck parts through distribution and/or directly to the end user. * Knowledge of computers is a must. * Knowledge of diesel engines, gas engines, drive train, and suspensions. * Excellent verbal and communication skills. * Provide outstanding customer service. * Detail oriented. * Ability to understand vague and implicit instructions and react favorably in all work situations. * They must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations. * Able to resolve problems, handle conflict and make effective decisions under pressure. They must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion. * Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans. * They must be able to understand people and be able to communicate effectively with them. * Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening. JOB DETAILS: * Type: Hourly * Compensation Range: $26.00 - $34.00 * Bonus Eligibility: Yes * Reports To: Parts Call Center Supervisor * Closing Date: Open until filled

Full-time Description Transwest has an opportunity for a Call Center Parts Expert who will be responsible for the retail, commercial and industrial sales of transportation products and services to retail customers via phone, email and other company approved methods of communication. This is an ideal opportunity for a candidate with heavy duty, medium duty, and trailer parts experience who has excellent customer service skills to join our Parts Expert team. The Parts Expert must be a good steward for Transwest, cross-sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach. Position is classified as an in-office role for collaboration, connectivity, innovation, mentorship, and skill development when supported by Transwest assigned office space within 50 miles of the employee's primary residence. Opportunities for a hybrid or remote work outside the defined area are under management discretion and are not based on any one factor. Schedule shifts will be determined by your direct supervisor and are subject to change at any time with or without prior notice in support of servicing customer expectations at the sole discretion of Transwest. WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING: Medical, Dental, and Vision Insurance Life (Voluntary and Employer Paid) and Disability Insurance 401(K) with company match beginning with your first contribution. HSA and/or FSA, as applicable Paid Time Off, Sick Time, and Company Paid Holidays Employee Car Discount Program ESSENTIAL DUTIES & RESPONSIBILITIES: Respond to customer inquiries for parts sales via phone, email and other company approved methods of customer communication. Listen, exhibit energy and project a genuine willingness to assist. Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customers and ensure that we provide the highest level of customer satisfaction. Drive sales growth by cross-selling, add on sales and exceptional customer service. Provide prompt, courteous and accurate service to customers. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Being processed focused on recording departmental data; i.e. lost sales. Answer telephones professionally and pleasantly. Follow-up on customer orders and resolve problems with the customer's satisfaction. Communicate often and timely with customers and associates. Resolve problems, handle conflict and make effective decisions. Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc. Maintain familiarity with all inventory products and merchandising programs and ordering systems. Provide troubleshooting support and service to customers experiencing problems in the field and selling repair parts as needed. Document customer quality issues as they arise and work with the team to resolve issues in a cost-effective and expeditious manner. Utilize company information systems to process orders timely and accurately. Understand dealership credit policies. Set an example of professionalism and positive attitude including a neat, orderly, safe work environment. Other duties as assigned by the manager. Requirements WORK ENVIRONMENT & PHYSICAL ABILITIES: Activities require a full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination. The position may require standing, balancing, bending or stooping for prolonged periods of time. The position requires vision and hearing within normal range. Requires the ability to work under stressful conditions or irregular hours. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Ability to communicate by providing verbal feedback in a professional manner. Ability to receive and analyze data and input into the computer. Normal range of hearing and vision. REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS: High school diploma or equivalent. Valid Driver's License and MVR in good standing. Direct industry experiences selling medium and heavy-duty truck parts through distribution and/or directly to the end user. Knowledge of computers is a must. Knowledge of diesel engines, gas engines, drive train, and suspensions. Excellent verbal and communication skills. Provide outstanding customer service. Detail oriented. Ability to understand vague and implicit instructions and react favorably in all work situations. They must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations. Able to resolve problems, handle conflict and make effective decisions under pressure. They must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion. Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans. They must be able to understand people and be able to communicate effectively with them. Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening. JOB DETAILS: Type: Hourly Compensation Range: $26.00 - $34.00 Bonus Eligibility: Yes Reports To: Parts Call Center Supervisor Closing Date: Open until filled

At Slade Glass Co., we believe in creating a lasting impact through superior craftsmanship and an unwavering commitment to customer satisfaction. We're a family-owned business proudly serving Northern Colorado since 1961, specializing in residential and commercial glass installation, repair, and replacement. Our team is looking for a dedicated and dynamic Customer Service Representative to help us continue providing exceptional service to our clients. If you're looking for an opportunity to grow in a fast-paced, professional, and rewarding environment, we want to hear from you! The Customer Service Representative plays a key role in supporting our daily operations while ensuring our customers receive top-notch service from the first point of contact. If you thrive in a customer-focused, fast-paced environment and enjoy taking on new challenges, this role is perfect for you. Key Responsibilities: Assist all customers, answer phones, distribute mail, and manage office supplies. Assist customers with scheduling appointments, ordering products, order pick-ups, cash outs, and general inquiries via phone, email, and in-person. Learn the glass industry and assist with inside sales, helping customers find the right products and services. Support team communication by relaying relevant customer and job-related information to the appropriate departments. Track and manage orders, ensuring timely delivery and accurate information is communicated to customers. Maintain accurate records of customer communications, order details, and relevant documentation. Coordinate with the installation and repair teams to schedule appointments, ensuring the timely and efficient completion of projects. Enter customer information and order details into the company's database with attention to detail and accuracy. Act as the point of contact for any customer service issues, working to resolve problems and ensure customer satisfaction. Qualifications: Proficiency in Microsoft Office, Google Workspace, and general computer software. Strong organizational and critical thinking skills with the ability to stay calm under pressure. Excellent written and oral communication skills; ability to engage with employees at all levels. Ability to multitask, prioritize, and meet deadlines in a dynamic environment. Self-starter with a positive, team-oriented attitude. Experience in customer service or a related administrative role preferred. A High school diploma or equivalent required; an associate's degree or higher is a plus. Why Work at Slade Glass Co.? We don't just install glass, we build long-lasting relationships with our customers and employees. Our core values of Integrity, Respect, Loyalty, and Professionalism guide everything we do. If you're ready to make an impact, be part of a supportive family environment, and grow your career with a respected company, apply today! Slade Glass Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information, military status, or any other protected characteristic under federal, state, or local law.

360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US. Job Description Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgement. Qualifications Minimum of 1 year of experience in a call center Strong phone and verbal communication skills along with active listening skills Familiarity with CRM Systems Experience using IVR/ACD (Five9, Cisco, etc) Additional Information All your information will be kept confidential according to EEO guidelines.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

An automotive BDC (Business Development Center) representative manages customer communications and generates leads by making outbound calls and responding to inbound inquiries, aiming to schedule appointments for the sales team. Key responsibilities include handling phone calls, emails, recording and sending videos, texts, and online forms, updating customer records in the CRM, and collaborating with sales team to track leads and ensure a positive customer experience. The BDC acts as a vital bridge between potential buyers and the dealership, allowing sales staff to focus on closing deals. Key Responsibilities Inbound Call Handling: Answer calls from potential customers, provide information on vehicles and promotions, and schedule appointments. Outbound Calling, Texting, and Emailing: Reach out to new and existing customers to generate leads, follow up on past inquiries, and encourage them to schedule service or sales appointments. Warm prospecting as well. Lead Nurturing: Follow up on leads generated from online sources, such as website forms, and provide information to nurture them toward a dealership visit. Appointment Setting: Schedule appointments for the sales department by booking and confirming customer visits. CRM Management: Maintain and update customer information and interaction records in the dealership's customer relationship management (CRM) system. Customer Experience: Serve as a point of contact for customer inquiries, resolve basic issues, and ensure customers have a positive experience with the dealership. Collaboration: Work closely with the sales department to ensure a smooth handover of leads and maintain a strong sales pipeline. Essential Skills Strong Sales Skills: The BDC sells appointments. This relies heavily on a confident, positive, and convincing presence. Sales skills in automotive are heavily weighted but a sales background is key. Strong Communication: . Excellent verbal and written skills are crucial for engaging with customers via phone, email, and chat. Bilingual/Spanish speaking applicants are a plus. Organizational Skills: . The ability to manage multiple leads, tasks, and communication channels efficiently is essential. Computer Proficiency: . Experience with CRM systems and other dealership software is necessary for tracking and managing leads and customer data. Customer Service Mindset A positive attitude and commitment to providing an excellent customer experience are vital for building loyalty. Apply now! These positions are limited and filling up fast!

Job DescriptionDescription Job Title: Call Center Agent Job Type: Full-time We are seeking a motivated and customer-oriented Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for customers, providing exceptional service and support across various communication channels. Your primary responsibilities will include handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Key Responsibilities Answer inbound calls from customers, addressing inquiries, concerns, and requests in a professional manner. Make outbound calls to follow up on customer issues or to conduct surveys and gather feedback. Provide accurate information about products, services, and promotions. Resolve customer complaints by providing effective solutions in a timely manner. Maintain a high level of professionalism and empathy while interacting with customers. Document all customer interactions accurately in the system, ensuring records are updated. Meet or exceed performance targets, such as call handling time, customer satisfaction scores, and resolution rates. Collaborate with team members and management to resolve complex issues and improve service quality. Skills, Knowledge and Expertise High school diploma or equivalent. Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to multitask and handle a high volume of calls effectively. Comfortable using computers and various software applications. Positive attitude, patience, and a customer-first approach. Benefits Health, dental, and vision insurance Paid time off (PTO) and holidays Retirement plan options (e.g., 401(k)) Professional development opportunities Wellness programs

Job DescriptionDescription Job Title: Call Center Agent Job Summary: We are seeking a motivated and customer-oriented Call Center Agent to join our team. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, providing excellent service to customers by addressing their inquiries, resolving complaints, and providing information on products or services. Your role is crucial in maintaining positive customer relations and ensuring satisfaction through professional, courteous, and effective communication. Key ResponsibilitiesHandle Inbound and Outbound Calls: Answer customer inquiries efficiently and effectively. Make outbound calls to follow up with customers or provide information on products, services, or promotions. Provide Excellent Customer Service: Listen to customer needs and provide appropriate solutions or support. Maintain a positive and professional attitude in all interactions. Resolve Customer Complaints: Handle complaints with empathy and ensure customer satisfaction. Escalate complex issues to supervisors when necessary. Process Orders and Transactions: Assist customers with order placement, billing inquiries, and account information. Accurately update customer information in the system. Meet Performance Metrics: Work towards achieving daily and monthly performance targets. Adhere to call center policies and guidelines, including call handling time, quality standards, and attendance. Skills, Knowledge and Expertise High school diploma or equivalent (some positions may require an associate's or bachelor's degree). Excellent verbal and written communication skills. Strong problem-solving and active listening abilities. Ability to handle high call volumes and manage time effectively. Familiarity with call center software and CRM systems is a plus. Benefits Comprehensive health, dental, and vision insurance. Paid time off and holidays. Retirement plan with company match. Professional development opportunities. Fun and creative work environment.

Member Service Inbound Agent The outdoors is a big place and just as it offers endless adventures, so does our company. Camping World is the premier one-stop-shop for everything RV. Along with RV parts and accessories, we also offer a full selection of new and used RVs for sale; service centers with over 2,500 bays and over 2,000 technicians on staff; over 135 collision centers; RV Spa detail and refurbishment centers; technical advice from knowledgeable experts and hard-to-find parts. As the RV industry leader, Camping World is always looking for new and better ways to enhance your RV and outdoor experience. Camping World is a big place, just like the great outdoors. We make it our mission to equip you for it. We've got an awesome team already, but there's always room for more! Inbound Member Services Agent America's champion for fun, freedom, adventure, and making RVing easier. We have an excellent opportunity available for high-energy and motivated sales professionals at our Englewood, CO Call Center. The ideal candidate will handle inbound calls relating to Good Sam membership service and sales. Job Duties: Provide excellent customer service and sell a variety of Good Sam memberships; Heavy emphasis on call center sales and up-selling. Receive and respond to membership inquiries by listening attentively and responding with first class customer service. Process and receive customer calls and solicit additional sales of various memberships and services. Provide knowledge to customers by explaining the type of service or membership offered. Convert customer inquiries to sales through established sales techniques with an emphasis on sales conversion rates. Validate and update membership accounts with required call and order information. Perform other duties as assigned. Minimum Qualifications: High school diploma or equivalent At least one year in a professional call center setting and sales experience preferred. Strong interpersonal, verbal/written communication and listening abilities required. Must have effective organizational skills. Basic computer knowledge and ability to learn in-house computer programs essential. Pay Range: $14.00-$18.27 Hourly In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ****************************** We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. Join our customer service team to discover a professionally and financially rewarding career in an exciting, fast-paced, and growing government-contracting industry! We are hiring a Call Center Sup/TL to work at a site located in Colorado Springs, CO. Must be available to work during the hours of operation which are following 2:30am and 7:30pm MST (7) days per week including holidays. Shift schedules are 2:30am to 11:00am and 11:00am to 7:30pm any day of the week. This is a Service Contract Act Wage Determination position that pays an additional $4.41 per hour for Health & Welfare (H&W) benefits, in addition to the base wage rate. The Team Lead/Supervisor will work with Management to ensure adequate staffing levels are met based on projected and actual call volumes. Will be responsible to ensure service level agreements are met regarding average wait times, call handle time, representative availability, adherence to escalation policy, call quality scores, privacy violations and documentation of supplemental training. Job Requirements: SII is an equal opportunity employer, offering competitive pay Must be a US citizen and be able to obtain a public trust clearance. Proven knowledge and experience in the principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar to produce clear documentation of calls. Adept at active listening, effective speaking skills to convey information effectively, be service oriented actively seeking ways to help and resolve problems. Excel at reading comprehension, understanding written communications in work related documents. Employ critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 2 plus years call center supervisory experience and proven ability to lead a team of approximately 10+ Call Center Representatives. Responsible for the development of direct reports through weekly coaching, and quality inspection. BA Degree preferred. and performance-based incentives, including paid vacation, 10 paid holidays per year.

As the liaison between our company and its current and potential customers, the Autowash Customer Support Representative should embody the mission, vision, and values of Autowash Management LLC. You are expected to be friendly, service-forward, and knowledgeable to effectively solve customer issues, complaints, and inquiries. As an Autowash CSR, you must be ready to answer all customer needs, continually approaching the customer and the company with a positive mindset, and consistently have a smile on the other side of the phone - keeping customer satisfaction at the core of every decision and behavior. Responsibilities: Manage inbound and outbound calls for car wash customers and members in a timely manner, call center environment Effectively communicate with customers through text and email daily Follow communication “scripts” when handling different topics Identify customers' needs, clarify information through questioning, research issues, and provide solutions and/or alternatives Seize opportunities to upsell products and membership services through customer education Build sustainable relationships and engage customers going taking the extra mile Keep accurate notes and records of all conversations in our call center database in a comprehensible way Frequently broadens knowledge base and performance skill levels through team knowledge and educational events Meet personal/team qualitative and quantitative targets Requirements Accountabilities: Must have the ability to prioritize and work independently with minimal direct supervision Must have excellent communication, customer service and problem-solving skills. Must be competent in writing, reading, and speaking effectively with customers demonstrated through observations, orientation reviews, and quarterly reviews. Must be competent in writing, reading, and speaking effectively with AW team as demonstrated through observations, effective use of TEAMS protocols, and supervisor notes. Physical Demands: Regularly required to sit, walk, stand, bend, and/or lift Regularly required to talk or listen. Regularly required to use a computer, computer screen and type. Sometimes required to lift heavy packages (20 pounds or greater). Minimum Qualifications: Computer skills required: Microsoft Office, Social Networking, Email communication Minimum Desired Education: Some college, (communications, marketing or business preferred) Minimum Desired Experience: 1 year Preferred Experience: customer service, marketing, or administrative work preferred Professional Associations: none Salary Description $20.81 - $24.36 hourly

Porch Light Health is a local leader in outpatient treatment of Opioid Use Disorders and other addictive disorders. We foster a family environment where patients are treated with compassion and honesty. We believe that addiction is a chronic relapsing brain disease. Our staff is passionate about helping other people. We offer Medication Assisted Treatment and behavioral health services. We believe there is life beyond addiction and strive to help our patients discover their purpose and community in a healthy environment. We are looking for people who are willing to work in a fast paced medical environment. *Applicants will be considered if currently residing within the state of Colorado. If you are in another State we will NOT be able to move forward with your application.* Responsibilities: Answer phones for clinic system Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments. Confirm patient information including demographic and insurance information. Educate patients on procedure preparations, appropriate dress requirements, special instructions. Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic. Refer self-pay patients to financial counseling. Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository. Shift: Day time and evening, 8 hour shifts 8:00-4:30pm, M-F Qualifications: High School diploma or equivalent One (1) year customer service Knowledge of medical terminology, insurance and billing Bilingual in Spanish Benefits: 401(k) Dental insurance Health insurance Vision insurance Paid time off Discretionary bonus Compensation: $19 - $24/hr, based on location, education, skills, and experience. Anticipated Application Window - This role is anticipated to close within 30 days from the date of posting. However, if the position has not been filled, PLH may keep the application period open longer.

Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible work at home research opportunities that help shape products, services, and user experiences. Role Overview We're inviting individuals from all backgrounds, including those searching for call center agent roles, to express interest in joining upcoming consumer research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match. Requirements A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work at home online or in-person), video interviews, product evaluations, or digital feedback sessions No prior call center agent experience required - just a willingness to participate Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type If you're interested in being part of research that helps shape real-world decisions, and exploring flexible part time, work at home opportunities, we welcome you to register your interest online today. Important Notice - No Fees Required We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in research.

Job DescriptionDescription: Who Is Accuserve Accuserve is a Managed Repair Experience Company, unifying and humanizing the experience for people simply trying to take care of the things they treasure most. As an integrated community of claims and restoration experts, we're redefining how smart, unified, and human the experience can be to fix what matters most to people in extreme times of need. We are builders, innovators, community leaders, facilitators, connectors, dreamers, keepers, mothers, fathers, sisters, and brothers. We're human too and know what it means to take care of you and your property. Job Summary We're not just hiring for experience-we're hiring for drive. If you're someone who's hungry to learn, eager to grow, and ready to roll up your sleeves, you'll thrive here. We're looking for individuals who want to be part of something long-term-people who show up, lean in, and are excited about building a future with us. Whether you're just getting started or making a career shift, we care more about your mindset, motivation, and work ethic than having a resume that checks every box. This role is ideal for someone who wants to be actively involved, make meaningful contributions, and grow with a fast-moving team. If you're looking for an environment where you can stay engaged, be challenged, and build something that matters, this is the place for you. This Role Isn't for You If: You're okay with just getting by instead of striving to improve. You avoid challenges instead of seeing them as opportunities to grow. You're not open to feedback or coaching. You struggle in a fast-paced, high-energy environment. General Responsibilities In/Outbound calls with policyholders to set up services as directed by our carrier partners Clearly communicate the value of our services Build trust, establish rapport, and confidently set expectations about what to expect during the claims process Pair homeowners with our contractor partners to assist with their claim Accurately document claims system and move claim forward as far as possible Meet or exceed established quality and department goals Maintains high level of professionalism with customers and colleagues Adheres to assigned work schedule Work with peers, collaborators, and supervisory staff for the common goals of the organization. Reliable in meeting work commitments. Cross training in other departments and willingness to take on other tasks as assigned, which may not be defined above Requirements: Minimum Qualifications Bachelor's degree or equivalent preferred, High School Diploma or GED equivalent required Prior experience in customer service or claims processing, ideally in the insurance industry desired Flexibility in scheduling due to call volume demands Able to handle conflict in a professional and courteous manner Able to be flexible and adapt to most any situation. Strong problem-solving skills, with the ability to handle challenging situations independently or escalate appropriately. High attention to detail and accuracy when processing claims and entering data. Flexibility to work varying shifts and extended hours during high-volume or catastrophic events is required Ability to handle conflict professionally and adapt to changing priorities Reliable in meeting work commitments Must be flexible and adapt to most any situation Proficient with technology and Microsoft Office Suite Reliable high speed home broadband internet connection with minimum 25 MB download and 10 MB upload speeds and ability to connect to home internet via ethernet cord is required if working remotely Accuserve's Human Centric Value Proposition: Accuserve is built on a foundation of community, fostering valuable connections, and creating an innovative approach to help you navigate the insurance landscape. Built on culture, grounded in compassion. Accuserve Values: Communicating and Connecting, Doing the Right Thing, Compassionately Serve, courageously making an Impact and Staying Curious. Job ID: INDACSJ

Make a Difference in Healthcare: Join FreedomCare in Colorado! Are you passionate about helping others and building a rewarding career in healthcare? We're building a talent pool of strong customer service professionals for FreedomCare Colorado. We're searching for talented and motivated individuals interested in any of the following roles: HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one. Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them. Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations. Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for. Ideal Candidate Will Possess: Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience. Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers. Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team. Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully. Time management: Strong time management skills and being able to prioritize tasks. Must be able to meet and exceed expectations. Technology:Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking. Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process. These are hybrid positions that will require all employees to commute into our FreedomCare Colorado office 3 days per week. Our Colorado office is located in Denver near the Denver Tech Center. **Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities* Why Join Us? Impact Lives: You'll play a vital role in supporting individuals and their families in need. Growth opportunities: We offer a supportive environment for professional development and advancement. Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities. FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive. About our Company Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. Review all current available job opportunities here: Jobs - Freedom Care #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $24.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range$18-$22 USD

Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. Salary Grade/Level/Family/Range $15-17 per hour depending on experience and skill level. JOB DESCRIPTION Summary/Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Travel No travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials Positive attitude High school diploma or equivalent; college degree preferred Minimum two years of related work experience Effective communication skills Interest and understanding of technology products and services Business ownership mentality

We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers. You main goal will be to effectively address customer issues, complaints and inquiries in a timely manner. Call Center Representative duties and responsibilities: Manage inbound and outbound customer calls in a timely manner Identify customers' needs and wants, give your best to clarify information Research every issue and provide solutions to them Recognize opportunities to upsell our products and services Follow our company's communication “scripts” Keep records of all conversations in our call center database in a comprehensible way When assigned, attend educational seminars Build strong relationships with customers Follow our customer engagement strategy Meet qualitative and quantitative targets Call Center Representative requirements: Previous experience in a customer support role Track your own work on a daily basis and compare to banchmarks Strong phone and verbal communication skills Excellent listener Adaptable to different personality types Familiarity with CRM technology Customer focus Ability to multi-task Set priorities Excellent time management skills High school degree

Job DescriptionDescription: Transwest has an opportunity for a Call Center Parts Expert who will be responsible for the retail, commercial and industrial sales of transportation products and services to retail customers via phone, email and other company approved methods of communication. This is an ideal opportunity for a candidate with heavy duty, medium duty, and trailer parts experience who has excellent customer service skills to join our Parts Expert team. The Parts Expert must be a good steward for Transwest, cross-sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach. Position is classified as an in-office role for collaboration, connectivity, innovation, mentorship, and skill development when supported by Transwest assigned office space within 50 miles of the employee's primary residence. Opportunities for a hybrid or remote work outside the defined area are under management discretion and are not based on any one factor. Schedule shifts will be determined by your direct supervisor and are subject to change at any time with or without prior notice in support of servicing customer expectations at the sole discretion of Transwest. WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING: Medical, Dental, and Vision Insurance Life (Voluntary and Employer Paid) and Disability Insurance 401(K) with company match beginning with your first contribution. HSA and/or FSA, as applicable Paid Time Off, Sick Time, and Company Paid Holidays Employee Car Discount Program ESSENTIAL DUTIES & RESPONSIBILITIES: Respond to customer inquiries for parts sales via phone, email and other company approved methods of customer communication. Listen, exhibit energy and project a genuine willingness to assist. Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customers and ensure that we provide the highest level of customer satisfaction. Drive sales growth by cross-selling, add on sales and exceptional customer service. Provide prompt, courteous and accurate service to customers. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Being processed focused on recording departmental data; i.e. lost sales. Answer telephones professionally and pleasantly. Follow-up on customer orders and resolve problems with the customer's satisfaction. Communicate often and timely with customers and associates. Resolve problems, handle conflict and make effective decisions. Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc. Maintain familiarity with all inventory products and merchandising programs and ordering systems. Provide troubleshooting support and service to customers experiencing problems in the field and selling repair parts as needed. Document customer quality issues as they arise and work with the team to resolve issues in a cost-effective and expeditious manner. Utilize company information systems to process orders timely and accurately. Understand dealership credit policies. Set an example of professionalism and positive attitude including a neat, orderly, safe work environment. Other duties as assigned by the manager. Requirements: WORK ENVIRONMENT & PHYSICAL ABILITIES: Activities require a full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination. The position may require standing, balancing, bending or stooping for prolonged periods of time. The position requires vision and hearing within normal range. Requires the ability to work under stressful conditions or irregular hours. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Ability to communicate by providing verbal feedback in a professional manner. Ability to receive and analyze data and input into the computer. Normal range of hearing and vision. REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS: High school diploma or equivalent. Valid Driver's License and MVR in good standing. Direct industry experiences selling medium and heavy-duty truck parts through distribution and/or directly to the end user. Knowledge of computers is a must. Knowledge of diesel engines, gas engines, drive train, and suspensions. Excellent verbal and communication skills. Provide outstanding customer service. Detail oriented. Ability to understand vague and implicit instructions and react favorably in all work situations. They must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations. Able to resolve problems, handle conflict and make effective decisions under pressure. They must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion. Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans. They must be able to understand people and be able to communicate effectively with them. Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening. JOB DETAILS: Type: Hourly Compensation Range: $26.00 - $34.00 Bonus Eligibility: Yes Reports To: Parts Call Center Supervisor Closing Date: Open until filled