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External Engagement Specialist
Apple Inc. 4.8
Call center agent job in Cupertino, CA
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! At Apple, we work every day to create products that enrich people's lives. And on the Environment, Policy and Social Initiatives (EPSI) team, we help amplify our company's products and Values. We are looking for a motivated External Engagement Specialist to support the execution of EPSI programs, projects, and initiatives. This role will be vital in amplifying Apple's story and social impact globally. You will have strong written and verbal communication skills, project management skills, and the ability to think creatively, strategically, and critically to identify opportunities that help elevate Apple's Values to internal and external audiences. In this role, you will support the development of external visibility and communications strategies for all EPSI values including Environment, Education, Accessibility, Equity, and Community Investment. You will also manage, support, and execute various overlapping projects through the following: strategy development, material development (e.g. briefings, speeches, talking points, etc), event processes and execution, executive visibility and principal advance responsibilities, campaigns, cross-functional initiatives, and special projects. You will also coordinate with a range of internal and external stakeholders across various projects to drive results. You should be self-motivated, an amazing team player, detail-oriented, intellectually curious, flexible, and adaptable. Join Apple, and help us leave the world better than we found it!
* Support the development of external engagement and communications strategies for EPSI to speak to a range of audiences including: customers, employees, media / influencers, and other priority audiences - Develop strategies and materials including talking points, executive briefings, multi-stakeholder briefings, presentations, memos, impact reports, and other materials for a range of projects and initiatives - Manage the processes, coordination, and development of materials related to internal and external events, domestic and international trips, and special projects - Support the execution of the executive visibility strategy for EPSI leadership - analyzing stakeholder needs and coordinating with key decision makers on potential positioning opportunities - Coordinate with global colleagues in Public Relations, Marketing Communications, Internal Communications, Government Affairs, Retail, Services, Inclusion u0026 Diversity, Sales, Product Marketing, and other relevant teams across the business to drive outcomes on projects that reflect EPSI priorities - Work closely with the offices of the vice president of EPSI, senior director of EPSI External Engagement, senior director of Accessibility and Education, and the project management team to develop and support processes that help drive the success of the team
Experience developing and managing processes and execution for short- and long-term projects Excellent written, oral, and editing skills Detail oriented with strong organizational skills with the ability to support the development of multiple projects and thrive in a dynamic environment Effective collaborator capable of working across teams and geographies Ability to quickly analyze information and pivot as necessary Ability to balance multiple projects in a fast-paced environment under short timelines Self-starter who can demonstrate creative and critical thinking abilities and problem-solving skills Willingness to travel 10-20% as needed
7+ years of relevant experience in communications, public affairs, public relations, or related area Bachelor's degree or equivalent experience
$107k-153k yearly est. 60d+ ago
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Customer Service Representative
Rexel 3.9
Call center agent job in Santa Clara, CA
Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
We are looking for a Customer Service Representative to join our Rexel USA team in Santa Clara, CA!
Customer Service Representative I, II, or Senior level:
Employee's level and pay will be dependent on their level of experience, knowledge, and capabilities.
Summary:
The Customer Service Representative is responsible for providing exceptional service for customers through facilitating orders and resolving issues, in a manner that continues the strong customer experience focus. The Customer Service Representative will add value, remove complexity in the process and ultimately free up time, enabling our sales team to develop and grow accounts. Will also have responsibility for jointly managing our most critical key customers.
What You'll Do:
* Assigned a specific group of accounts that have sales targets and responsibilities
* Establish, develop, and maintain excellent working relationships with customers, suppliers, and co-workers
* Project a positive, professional image of the company in all communications with customers, vendors, co-workers, and suppliers
* Perform duties in a professional manner by promptly providing accurate and thorough pricing quotations, product information, and order information
* Take ownership of customer's requests, inquiries, and concerns promptly; follow through to customer's satisfaction
* Act as main point of contact between customer and internal departments to ensure customer satisfaction
* Respond to all customer requests within same business day
* Process order entry information within same business day
* Ask customers pertinent questions to define expectations regarding delivery dates and price
* Suggest alternative products when a customer requested product is not available
* Take an active role in selecting, sourcing products, and providing solutions to assigned customers
* Report lost sales
* Write credits in a timely manner
* Analyze system generated reports to proactively track, expedite, and communicate to customers any changes in order promise dates
* Stay current with industry trends, products, and services; actively participate in vendor programs and courses
* Inform customers of industry events, product updates, and promotions
* Achieve overall gross margin levels established by management; profitably grow market share
* Establish proficiency in current business system and related applications
* Take lead role in vendor pricing negotiation and special pricing agreement management for assigned accounts
* Provide collection assistance for assigned accounts as required to support credit department
* Coordinate with Account Manager on strategy and relationship building for assigned accounts
* Acquire knowledge of the company's organization, structure, product lines, and policies and procedures
* Assist counter sales, as needed
* Other duties as assigned
Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Qualifications
What You'll Need
* 2+ years of relevant experience
* High School or GED - Required
Knowledge, Skills & Abilities
* Excellent customer service and interpersonal skills
* Ability to effectively communicate orally and in writing with customers, suppliers, and employees
* Working knowledge of Microsoft Office
* Ability to navigate and utilize online resources related to essential job duties and responsibilities
* Knowledge of basic algebra, percentages, addition, subtraction, multiplication
* Must be a self-starter with the ability to work independently and with little supervision
* Must demonstrate good time management skills
* Must possess strong planning, organizational and execution skills
* Must have the ability to set goals and meet deadlines
* Must possess excellent customer service skills
* Must demonstrate ownership of assigned responsibilities and ability to get the job done in a timely manner
* Must possess strong knowledge of electrical products
Additional Information
Physical Demands:
* Sit: Must be able to remain in a stationary position - Frequently - 21% to 50%
* Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50%
* Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%
* Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally - up to 20%
* Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally - up to 20%
* Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51%
Weight and Force Demands:
* Up to 10 pounds - Frequently - 21% to 50%
* Up to 25 pounds - Frequently - 21% to 50%
* Up to 50 pounds - Occasionally - up to 20%
Working Environment:
* Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally - up to 20%
* Exposed to electrical hazards; risk of electrical shock - Occasionally - up to 20%
* Handles or works with potentially dangerous equipment - Occasionally - up to 20%
* Travels to offsite locations - Occasionally - up to 20%
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
For the state of California only, the pay is $26.00 to $33.00, depending upon qualifications, experience, and other considerations permitted by law.
Our Benefits Include:
* Medical, Dental, and Vision Insurance
* Life Insurance
* Short-Term and Long-Term Disability Insurance
* 401K with Employer Match
* Paid vacation and sick time
* Paid company holidays plus flexible personal days per year
* Tuition Reimbursement
* Health & Wellness Programs
* Flexible Spending Accounts
* HSA Accounts
* Commuter Transit Benefits
* Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
* Employee Discount Programs
* Professional Training & Development Programs
* Career Advancement Opportunities - We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
$26-33 hourly 28d ago
Customer Success Representative
Smarsh 4.6
Call center agent job in Pleasanton, CA
Job DescriptionWho are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
The Customer Success team is our customer's trusted partner and advocate, with the goal of driving our customer's success and establishing loyal relationships with Smarsh. Customer Success provides business-level relationship management to drive maximum lifetime value for Smarsh.
We are looking for a motivated, entry-level Customer Success Representative who can be actively involved in building relationships, promoting product adoption, addressing issues, and identifying on-going promotion of the value of Smarsh solutions. This includes but is not limited to: renewal management, escalating client needs internally, tracking follow up for client inbound questions, resolving invoice questions or changes, and processing downgrades, cancellations, and export requests.How will you contribute?
Respond to inbound customer calls in a prompt manner
Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution to solve the problem
Analyze customer contract, invoices, or billing related issues to identify necessary action to address client need
Track activity in Salesforce and accurately logs outcomes of customer discussions
Process customer account or billing adjustments
Consistently meet or exceed time to resolution targets
Partner with other internal teams to ensure client's needs and resolution with escalated issues are being met.
What will you bring?
1+ years' experience with customer service, customer success, or inside sales preferably for the financial industry or similar highly regulated industry
Self-motivation with a proven ability to perform well under pressure to meet goals and deadlines
Excellent communication, listening, influencing, and training skills
High-reaching, tenacious and results driven
Validated ability to work both independently and in a group environment
Excellent organization, documentation, and time management skills
Experience using Salesforce or equivalent CRM solution is a plus
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.
Any applicable bonus programs will be discussed during the recruiting process.
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
Local cost of living assessments are done for each new hire at the time of offer.About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
$62k-92k yearly est. 9d ago
Airline Customer Service Agent SFO - Chinese/English Speakers
Pacific Aviation 4.1
Call center agent job in San Francisco, CA
Job Description
Pacific Aviation is hiring bilingual Airline Customer Service Agents at San Francisco International Airport (SFO) to support international airline operations in a part-time role. If you're fluent in English and Mandarin or Cantonese, and you enjoy helping others in fast-paced environments, this could be your runway to an exciting aviation career.
For over 25 years, Pacific Aviation has partnered with the world's finest airlines to deliver exceptional service. Our team thrives on collaboration, professionalism, and shared success-and we're excited to welcome new teammates who share these values.
What You'll Do
Assist passengers during check-in, boarding, and arrivals
Verify travel documents and process boarding passes accurately
Answer questions and offer directions in both English and Mandarin or Cantonese
Communicate clearly and respectfully with travelers and airline personnel
Support the overall flow of passenger operations within the terminal
Deliver consistent, courteous service under pressure in a dynamic airport setting
Collaborate with team members and supervisors to maintain high service standards
Uphold airline policies and ensure a secure environment for passengers and staff
Requirements
What You Bring
Fluent in English and Mandarin or Cantonese (required)
Strong communication and customer service skills
Computer literacy and accurate data entry
Calm, solution-oriented mindset in high-pressure situations
Physical stamina to stand and walk for extended periods
Willingness to attend 5 days of required computer training
Authorized to work in the United States
Must pass a background check and drug screening
Schedule
Part-Time
Must be available 4 days per week, including weekends and holidays
Shifts may include early mornings, afternoons, evenings, or nights
Benefits
Hourly Rate: $23.15 per hour
Fully Paid Medical, Dental, and Vision Insurance - for you and your dependents
401(k) with company match
Paid Time Off
Paid Training
Uniform Provided
Discounted BART Clipper card or employee parking permit
Referral Bonus
Cell Phone Plan Reimbursement
$23.2 hourly 27d ago
Airport Customer Service Agent
GAT 3.8
Call center agent job in San Francisco, CA
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$32k-40k yearly est. 8d ago
Customer Engagement Specialist (San Francisco)
Levelpath
Call center agent job in San Francisco, CA
Customer Engagement Specialist
San Francisco, CA
About You
You love to tackle problems and build solutions. When intrigued by an idea, you focus your energy and dedicate your mind to learn everything you can about it, quickly! Then, you figure out how to apply what you've learned to the issue at hand and propel it forward. Facing big challenges head on inspires you. You chart the process and you own the outcome. You love helping people. You enjoy sharing knowledge and get energized by smart people navigating complicated problems together. Reaching milestones motivates you. You believe quick iteration and immediate customer feedback are keys to developing disruptive software. You're an early riser. And, you're ready for your next adventure.
About Us
We are on a simple, yet daring mission: revolutionize the modern procurement software industry, and, dare we say… make it
delightful.
Delightful procurement.
Founded in 2022, Levelpath is a mobile-first platform that's powered by AI. We believe in software that's thoughtfully engineered to solve problems and drive progress. The opportunity is huge, as the procurement market today is $11.5 billion and it's growing quickly. Our founding team has a track record of building successful companies, and we're backed by visionary Silicon Valley venture capital firms. We're focused on delivering delightful user experiences to all stakeholders. Our vision is to future-proof our customers' procurement function, and make enterprises of any size faster, safer, and more transparent.
Pathfinders Wanted - Join Us!
We're looking for a Customer Engagement Specialist to join our team. Reporting into Product, you will not only get a front row seat to what it takes to scale a successful product from the early days, but
you
will play a critical role in developing strong relationships with our customers and users, and advocating on their behalf to continuously improve our platform.
We are building a world class support team - obsessed with helping our customers, and focused on getting them back on the right path when challenges arise. This is a rewarding opportunity to drive meaningful impact and build from the ground up alongside a leadership team passionate about making a difference in the procurement world.
This position is located in downtown San Francisco, in-office, conveniently adjacent to public transit. While a startup, we offer most standard benefits you'd expect from a mature organization - even transportation and 401k! You'll be a part of a spirited international team, in an agile environment with short decision paths and quick delivery. You may leverage any devices and tools that allow you to do your best work.
What You Will Do
Drive impact by focusing on customer experience. Examples of day-to-day activities include answering support tickets, providing users guidance when they are stuck, generating product documentation, reporting bugs to product & engineering, and numerous other related jobs.
Be the first touch point for users encountering difficulties with the product and a reliable resource to resolve their questions and issues
Learn the intricacies of a cutting edge enterprise product and be a Levelpath product expert for our customer base to drive product adoption and satisfaction
Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base
Build best practice guides and playbooks to ensure our customers and their users are set up for success
Act as a trusted advisor & support customer health by understanding their users' friction points when using Levelpath
You will have a seat at the table and partner with our executive team - helping to build, optimize, and scale our processes, assets, & systems (Zendesk & Salesforce)
What you Bring to the Table
Empathy, patience, and a sense of urgency when supporting customers
4+ years of experience in a customer-facing/customer-management role
B2B SaaS experience in a fast-paced environment
BA or BS
Demonstrated experience problem-solving with attention to detail
Stellar organizational skills and experience improving processes
Strong written and verbal communication skills
Adaptability and ability to flourish in a fast-paced environment
Comfort in managing multiple workstreams
Ability to communicate with stakeholders across product and engineering
Effective collaboration and self-starter mindset
Availability for some travel - when the time comes to visit your customers!
Benefits
100% Medical, dental, and vision insurance
Flexible PTO, Parental Leave, Sick Leave
Competitive compensation and equity package
401k
Commuter benefits
In-office snacks and Friday team lunches
Team-driven happy hours and celebrations
The estimated annual cash salary for this role is $62,000- $120,000.
Levelpath is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in our workplace.
#LI-EW1
$62k-120k yearly Auto-Apply 60d+ ago
Call center/Showroom representative
Bath Concepts Independent Dealers
Call center agent job in Concord, CA
Job Description
Schicker Luxury Bath
provides home owners with custom bath remodeling solutions. We are looking for a CallCenter/Showroom representative to join our team in our office in Concord, CA You never have a second chance to make a first impression. As a Showroom Representative, you are the first impression of Schicker Luxury Bath for our customers. Do you have a smile you can hear on the phone? Do you enjoy building rapport with people? Are you organized and efficient? Then this is your chance to be the first step in the customer-focused, effortless experience at Schicker Luxury Bath.
Responsibilities:
Manage inbound and outgoing phone calls for prospective customers. Schedule and confirm appointments for our Design Consultants to meet with customers in their homes
Verify qualifying questions and enter information into our Customer Relationship Management (CRM) platform
Provide assistance to customers entering the showroom
Provide support in office administration and customer service
Requirements:
2-3 years of callcenter and/or customer service experience
Excellent written and verbal communication skills
Proficient with MS Office Word, Excel and Outlook
Excellent time-management and organizational skills
Familiarity with CRM systems
Friendly, enthusiastic, and customer-service oriented
Being able to work Saturdays
Self-motivated and strong work ethic
Language: English ( fluent in Spanish is a plus)
High school diploma or GED required
Schedule:
Day shift
Monday-Friday
Alternate Saturdays
Work location: Concord, CA 94518, Due to the nature of this job, in-person presence at the office is required.
Reliably commute or planning to relocate before starting work (required).
Pay: $20-$30 per hour plus bonus structure
Please, email your resume to *************************** or **************************
Powered by JazzHR
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$20-30 hourly Easy Apply 27d ago
Customer Service Agent Full Time
American Airlines 4.5
Call center agent job in San Francisco, CA
American Airlines is seeking Full Time Customer Service Agent at the San Francisco International Airport.
The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.
If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to *********************** and submit a transfer request.
This job will continue to be posted until at least 10-24-24. If interested please apply prior to this date.
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $21.46 per hour.
What you'll do
These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers' self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American's guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy
* Reasonable accommodations may be made for qualifying individuals with disabilities.
Depending on your airport size, you may also do the following:
Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver's license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.
Preferred Qualifications- Education & Prior Job Experience
Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
*Travel to the interview and any subsequent relocation expenses are the responsibilty of the candidate.
$21.5 hourly 60d+ ago
Call Center Agent - Call Center
Healthright 360 4.5
Call center agent job in San Francisco, CA
.
To provide excellent customer service to both external and internal clients, answer high volume of calls, schedule medical, dental, and behavioral health appointments, provide support to clinic, direct phone inquiries to appropriate departments, and provide program information to all callers.
Key Responsibilities
Incoming calls:
Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy. Knowledgeable of primary medical care, behavioral, and dental services to provide accurate information to all callers. Maintains average call time and call volume as indicated in callcenter guidelines. Monitors incoming calls, and works with CallCenter Manager to minimize abandoned call rates. Knowledgeable about insurances and funding programs, such as MediCal, MediCare, Healthy San Francisco, Family PACT, and commercial insurances. Communicates sliding fee scale policies to patients appropriately. Communicates clearly on the phone and accurately documents and assigns messages and faxes. Confirms and updates contact information for all patients at every contact.
Outgoing calls:
Makes follow-up calls for any messages left. Completes robust confirmation calls for all next day appointments. Robust confirmation calls include confirming reason for visit, necessity of visit, appointment time, appointment provider, verification of insurance, notification of any co-pays, deductibles, share of costs, or payments due, and any paperwork that may be needed to be completed. Assist with scheduling changes by contacting patients to reschedule appointments.
Documentation Responsibilities
: Accurately documents and routinely updates required patient information in electronic health record system. Documents billing notes and general medical appointment reminders in the appointment screen, as well as in the patient information screens. Collects and verifies contact information at every call. Enters patient insurance information for patients, and verifies eligibility with patient. Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately.
Customer Service:
All communications, both internal and external, must be delivered with excellent customer service. Must be courteous and professional for all patient interactions. Must talk to patients and clients in a caring and non-judgmental manner. Must be able to deliver care in a culturally and linguistic sensitive manner. Must ensure to use patient's preferred name and pronouns. Must adhere to scripted phrases, welcoming patients and thanking them for their phone calls. Listens and documents patient complaints, and routs calls to appropriate staff for swift resolution.
And, other duties as assigned.
Education and Knowledge, Skills and Abilities
Required Qualifications:
Prior experience in front desk reception, administrative and/or customer service
Exhibits a professional demeanor, and can discreetly handle sensitive and confidential information and ability to work under pressure
Strong organizational, interpersonal, listening, speaking and written communication skills
Ability to assist callers in an approachable and welcoming manner
Ability to work effectively with all levels and types of employees, management, clients and guests
Ability to work cooperatively and effectively as part of a team
Ability to multi-task and work well independently and under pressure in a fast-paced environment; detail-oriented
Strong proficiency with Microsoft Office applications(Excel, Outlook and Word), specifically Word Outlook and internet applications
Experience working with staff and volunteers
Working knowledge of computerized medical scheduling and billing systems
Knowledge of HIPAA regulations
Excellent attention to detail, ability to work independently and strong organizational skills
Commitment to working with diverse communities, including communities of color, homelessness, and users of illegal substances, HIV/AIDS patients and persons with mental health concerns
High School Diploma or GED equivalent
Desired Qualifications:
2 years experience working in a medical setting (or callcenter), preferably in a community clinic with medical experience
Familiarity with other community agencies in the Bay Area to make appropriate referrals
Understanding of harm reduction philosophy and ability to provide non-judgmental, client-centered services
Bilingual language capacity (Spanish/English)
We will consider for employment qualified applicants with arrest and conviction records.
In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.
Tag: IND100.
$31k-37k yearly est. Auto-Apply 60d+ ago
Customer Care Agent
VRC Metal Systems 3.4
Call center agent job in Newark, CA
Requirements
Competencies:
Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.
Must have some computer knowledge.
Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management.
Ability to work with external customers, potential customers, vendors, and suppliers.
Able to retain knowledge of services lines, prices, and delivery times.
Ability to multi-task, prioritize and manage time effectively.
Flexible, spontaneous, and able to deal with the unexpected.
Work Environment: Must be able to tolerate heat in the summer and cold in the winter.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material.
Education and Eligibility Requirements:
One (1) years' experience.
Knowledge and ability-English and grammar.
Pleasant telephone voice/manner.
Ability to operate simple office equipment sufficiently to perform the job.
Typing skills (preferably 45-55 wpm) with 95 - 100% accuracy.
Must have proven customer support experience.
Must know 10-key by touch.
Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.
$36k-44k yearly est. 36d ago
Call Center Representative
Conduent Incorporated 4.0
Call center agent job in San Francisco, CA
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
CallCenter Representative I
ONSITE IN SAN FRANCISCO, CALIFORNIA - Must be able to work onsite!
$21.93/HR Start / First day training February 23 2026
Great Benefits & Weekend's Off
5 Weeks PAID TRAINING
Summary: As a CallCenter Representative, you will be supporting our client's customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients' customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.
What you will be doing:
* Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
* Identify customer needs to ensure the customer is provided complete and accurate information.
* Process required transactions via mainframe or web-based applications.
* Submit research requests in a concise yet accurate manner.
* Maintaining a thorough knowledge of the company and client programs, policies, and technology.
* Communicate effectively in a warm and empathetic manner.
* Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
* Maintaining a thorough knowledge of the company and client programs, policies, and technology.
* Providing support to other positions/operations in cases of heavy workloads or absences.
What you get:
* Full Time Employment
* Hourly rate of $21.93 starting on day one.
* Spanish/ English Bilingual incentive after training $22.95
* Weekend's OFF!
* Work hours are FT (Mon-Friday) 9:00AM-6:00pm
* Paid Training- Training schedule is Monday through Friday for five weeks, from 9am to 530pm.
* Career Growth Opportunities
* Full Benefit Options
* Great Work Environment
People who succeed in this role have:
* The ability to convey complex information in clear and concise terms to ensure customer understanding.
* Strong work ethic.
* Effective and accurate written and verbal communication skills.
* Effective problem-solving skills.
* Customer Service Experience
* Can navigate multiple applications and research solutions with ease
* Love helping people and guiding them to the best solution for their issue
* Are excited by innovative technology
* Provide calm conflict resolution and problem resolution for frustrated customers
* Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers.
* Can commit to 100% attendance for three to five weeks of paid training.
Requirements
* Must be at least 18 years of age or older.
* Must have a High School Diploma, or equivalent.
* Must be able to successfully pass a criminal background check.
* Must pass a Customer Service Skills assessment
Join a rapidly growing organization that can support your career goals
Apply Today!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $21.93.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ********************. You may also click here to access Conduent's ADAAA Accommodation Policy.
$21.9 hourly 12d ago
Airline Customer Service Agent
SFO 4.1
Call center agent job in San Francisco, CA
Overview Airline Customer Service Agent - San Francisco, CA
On-site Operations SFO Part-time
San Francisco, California, United StatesHourly Pay $23.15Your Gateway to an Exciting Career in Aviation
Are you ready to embark on a career that's as dynamic and diverse as the skies? Whether you're rejoining the workforce, working towards a degree, or looking to explore an exhilarating part-time opportunity, this is your runway to success!
At Pacific Aviation, we're looking for passionate, bilingual (English/Japanese) individuals to join our team as Airline Customer Service Agents at San Francisco International Airport (SFO). If you thrive in fast-paced, international environments and have a heart for delivering exceptional service, we want to hear from you!
Click here to apply
Responsibilities What Makes This Opportunity Unique?
1. Dynamic Work Environment:
Be part of a high-performing team managing the entire passenger experience, from ticketing to boarding. Each day brings new challenges and exciting interactions.
2. Flexible Scheduling:
Work a minimum of four days per week, with 4-5 hour shifts each day. Additional shifts are available if you want to expand your hours.
3. Outstanding Benefits:
Enjoy full-time-caliber benefits as a part-time employee, including fully paid medical insurance for you and your dependents, a 401(k) with company match, and more.
4. Career Advancement Opportunities:
We invest in our employees' growth. Gain technical skills and unlock leadership opportunities within Pacific Aviation.
5. Vibrant Company Culture:
Experience a workplace built on respect, trust, diversity, and transparency. Celebrate your achievements with our team through potlucks, happy hours, and personalized appreciation programs.
6. Comprehensive Support:
Benefit from a discounted BART Clipper card or employee parking permit, paid training, and provided uniforms to ensure your success.
Your Role
As an Airline Customer Service Agent, you'll work directly with one of our international airline clients, with opportunities to expand your expertise to other airline operations over time. Your responsibilities will include:
Assisting passengers during departures (from check-in to boarding) and arrivals (from deplaning to baggage claim).
Handling passenger inquiries, resolving issues, and ensuring smooth operations within the terminal.
Delivering exceptional service with professionalism and efficiency.
Collaborating with team members to provide seamless ground handling services for flights carrying 200-300 passengers.
Qualifications
You're the perfect candidate if you:
Spread Positivity: Your upbeat attitude lifts the spirits of passengers and colleagues alike.
Embrace Variety: You enjoy engaging with people from all walks of life and finding solutions to dynamic challenges.
Why Join Pacific Aviation?
For over 25 years, Pacific Aviation has been the trusted partner of the world's leading airlines, delivering exceptional ground handling services at airports nationwide. Our team is our greatest asset, and we're committed to fostering a culture of respect, diversity, and growth. When you join us, you're not just starting a job-you're joining a family that values your contributions and supports your aspirations.
Ready for Takeoff?
If you're ready to start an exciting journey with Pacific Aviation, apply today! Let's make every passenger's journey smooth and memorable together.
Requirements
Bilingual proficiency in English and Japanese (spoken and written).
Strong communication skills, including active listening.
Customer service experience (preferred but not required).
Computer literacy with attention to detail and quick, accurate data entry.
Calmness and problem-solving skills in high-pressure situations.
Flexibility to work varying shifts, including early mornings, afternoons, evenings, nights, weekends, and holidays.
Physical stamina to stand for extended periods.
Legal authorization to work in the U.S.
Ability to pass a background check and drug test.
Benefits
Fully paid medical, dental, and vision insurance for you and your dependents.
401(k) retirement plan with company match.
Generous Paid Time Off (PTO).
Uniforms provided.
Discounted parking or a BART Clipper card.
Paid training to set you up for success.
Referral bonus and cell phone plan reimbursement.
$23.2 hourly Auto-Apply 19d ago
Full Time Call Center Agent
Apexchat 3.9
Call center agent job in San Ramon, CA
Job Description: Join our team as a FULL TIME CallCenterAgent, where you'll play a crucial role as the primary point of contact for customers across multiple industries, including law firms. Your responsibilities will include handling inbound and outbound calls, managing legal contracts, ensuring compliance, and providing exceptional customer service.
Responsibilities:
Customer Support Excellence: Serve as a liaison for customers, handling inquiries, resolving issues, and delivering top-notch service standards.
Contract Closing Expertise: Manage legal contract finalization, ensuring accuracy and compliance with legal guidelines.
Compliance Assurance: Ensure adherence to regulatory standards and company policies.
Cross-Functional Collaboration: Collaborate with legal and compliance teams to escalate issues and obtain approvals.
Industry Knowledge: Acquire comprehensive knowledge across various sectors to effectively address customer inquiries.
Communication Mastery: Utilize excellent verbal and written communication skills to interact with customers.
Problem-Solving: Analyze issues, troubleshoot problems, and provide efficient solutions.
Product/Service Expertise: Stay updated on industry trends and company services to assist customers effectively.
Adaptability/Flexibility: Adapt to different industry protocols and procedures seamlessly.
Qualifications:
Customer Service Experience: Minimum 1 year in a customer-facing role, preferably in a CallCenter or Intake Department.
Legal Intake Experience: Minimum 1 year in a Law Firm handling direct phone contact or intake coordination (PREFERRED)
Versatility: Ability to multitask and thrive in a fast-paced environment.
Communication Skills: Excellent verbal and written communication in English and Spanish.
Adaptability: Quick learner with the capability to adapt to changing procedures and software.
Problem-Solving Skills: Strong analytical and problem-solving abilities.
Residency: Must reside in the United States.
Why Join Us:
Diverse Exposure: Engage with customers from various industries, broadening your skillset.
Career Development: Ongoing training and growth opportunities.
Team Environment: Collaborative workspace fostering innovation and mutual support.
Compensation and Benefits:
Wages: Starting at $12/hr base, with performance-based incentives and bonuses.
Training: $11/hr during the 2-week training period.
Shift Differentials: Additional pay for evening, night, and weekend shifts.
Contract Signing Bonus: $2.50 bonus per successfully signed contract, with monthly payouts.
Billable Capacity Bonus: Earn up to an additional $2.00/hr based on performance metrics.
Additional Incentives: Including customer satisfaction and attendance bonuses.
Earning Potential: Top-performing agents can earn between $35,000 and $47,000 annually.
Begin your journey with us, delivering exceptional customer service across diverse industries while advancing your career in a dynamic and supportive environment. This is a contract position with potential for advancement. Apply now to join our team!
$35k-47k yearly 60d+ ago
Customer Care Specialist
The Unlimited 4.3
Call center agent job in Daly City, CA
at P&D Appliance Commercial Parts and Service
PLEASE NOTE: This is a FULL TIME IN PERSON position in our wonderful office located at 360 Littlefield Ave, South San Francisco, CA.
Hours are Mon-Fri 7:30AM-4PM.
Pay rate is up to $25.00/hour, and flexible if you are the right person with the right skills and experience!
Do you crave a workplace that's both fun and fast-paced? Are you a pro at providing top-notch customer service, yet know when it's time to buckle down? If this sounds like your ideal work environment, we want to hear from you!
We're currently on the lookout for a positive and communicative individual to join us as a Customer Care Specialist in South San Francisco, CA. Your main responsibilities will include telephone and online customer service, dispatching service technicians, estimating service, and handling service orders within Third Party systems.
Benefits of Employment:
Great culture…we love to have fun!
Competitive salary
Great benefit package including paid vacation and holidays!
401k with company match.
Key Responsibilities:
Establish courteous and professional relationships with customers, vendors, manufacturers, and co-workers.
Assist in dispatching calls for optimal service and operational efficiencies.
Answer phones, handle service calls, and manage invoicing.
Maintain excellent customer communication.
Adhere to manufacturer authorization procedures before dispatching work.
Qualifications:
1-2 years of Customer Service experience.
Knowledge of dispatch systems or logistics.
Demonstrated ability to work well in a team.
Strong organizational and multitasking skills.
Fast and accurate data entry.
Proficiency in Microsoft Office 365 products.
Attention to detail with a focus on quality.
Completion of a satisfactory background check and drug screen is required.
Valid Driver's license and driving record that aligns with our safety standards.
Must be at least 18 yrs of age
If you're ready to be part of a team that keeps our customers up and running, apply today! Learn more at *********************
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. P&D Appliance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
P&D Appliance is a division of Unlimited Service Group “All Unique, All United.”
$25 hourly Auto-Apply 60d+ ago
Licensed Call Center Insurance Agent (Sales, Customer Service)
Freeway Insurance Services America 4.7
Call center agent job in Sacramento, CA
Pay Range: $60000 - $150000 / year Our Perks & Benefits: * Unlimited/uncapped commission - your earning potential is in your hands * Lucrative incentive sales plans, bonuses and sales contests to recognize your success * No cold calling - we provide a high volume of inbound leads and walk in traffic
* Comprehensive paid training and licensing, plus on-going mentorship and development
* Recognition-focused culture that celebrates your achievements
* Comprehensive benefits package including medical, dental, vision and life insurance
* Paid time off to recharge and maintain a healthy work-life balance
* Retirement Plan (401k) with company-matched contributions
* Fitness Reimbursement - up to $15/month for gym memberships
* Employee Assistance Program - confidential support for personal or professional challenges at no cost
* Extra Perks - optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance
Our Company:
Confie and its family of companies - Freeway, Baja, Bluefire & others - is one of the largest privately held insurance brokers in the United States. We have been ranked the #1 Personal Lines Leader by the Insurance Journal for eight consecutive years! With more than 800 retail locations nationwide, we are committed to helping our employees take their careers and income potential to new heights. We are proactively looking for bright, motivated, and goal-oriented individuals who are excited about career advancement. Come Grow With Us!
What You Will Do:
As an Insurance Agent, your primary responsibility will be selling nonstandard auto insurance to new and existing customers. You will also have opportunities to grow your earnings by offering additional products such as homeowners insurance and, when applicable, health insurance. This role gives you the chance to build lasting relationships, expand your expertise, and be rewarded for your success.
* Drive Growth: Solicit new business while maintaining strong relationships with current customers to achieve or exceed sales production goals.
* Build Relationships: Proactively connect with customers, understand their needs, and expand business opportunities by offering auto, homeowners, or health insurance solutions.
* Ensure Accuracy: Maintain accurate records of all transactions, including timely deposits and documentation in the agency management system.
* Be a Trusted Advisor: Quickly establish rapport with clients and provide expert guidance to help them choose the insurance product that best fits their needs.
The Perfect Match:
* A Personal Lines or Property and Casualty license (preferred, but not required - we'll support you in obtaining one)
* Bilingual skills in English and Spanish (a strong plus)
* Experience in sales or customer service and a passion for helping people
* A High School Diploma or GED
* Strong ability to build customer relationships and earn trust
* Excellent follow-up, organization, and multi-tasking skills
* An ambitious, motivated attitude with a desire for growth and advancement
* Strong written and verbal communication skills
As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie's use of these computer systems should contact Human Resources at ****************************
Insurance Sales
Insurance Agent
Hiring Immediately
Acceptance Insurance
Freeway Auto Insurance
$32k-44k yearly est. Easy Apply 10d ago
Part-Time EV Sales and Customer Engagement Specialist
Sony Honda Mobility of America
Call center agent job in Fremont, CA
Join Sony Honda Mobility of America Inc.
Sony Honda Mobility of America Inc. is a proud subsidiary of Sony Honda Mobility Inc., a 50/50 joint venture between Sony and Honda, headquartered in Tokyo, Japan. Our American headquarters in Culver City, California, established in March 2023, is at the forefront of bringing the innovative electric vehicle, AFEELA, to the US market. AFEELA embodies the essence of "FEEL," creating an interactive relationship where people and mobility connect through advanced sensing and network technologies.
At Sony Honda Mobility of America, we are dedicated to moving people through innovative solutions inspired by diversity. Join us in shaping the future of mobility with creativity, technology, and a commitment to excellence. Apply now to make a difference!
Position Summary
Sony Honda Mobility of America (SHMA) is building a high-performing EV Sales and Customer Engagement team to deliver a premium, end-to-end ownership journey for AFEELA. This posting is specifically for a Part-Time Customer Engagement and Sales role that will provide critical on-site coverage for both our Fremont, CA location and the AFEELA Studio at Valley Fair Mall in the San Jose area. Availability to work at both locations is a firm requirement for this role.
This is a customer-facing, part-time role supporting the full sales and engagement lifecycle. You will lead demos and test drives, support pipeline activity, assist in closing opportunities, and deliver a premium brand experience in the studio and at events. You will also travel to other SHMA sites and events across California as needed.
This role is ideal for a polished, customer-obsessed professional with a luxury mindset and a passion for EV innovation who desires part-time flexibility while staying deeply connected to premium retail and mobility technology.
Job Responsibilities
Engage prospects, qualify customer needs, conduct tailored product presentations, and support test drives that showcase AFEELA design, technology, and performance.
Support the full sales lifecycle including lead follow-up, appointment coordination, proposal support, delivery preparation, and post-delivery engagement.
Represent SHMA at the Fremont location, the AFEELA Studio at Valley Fair, and local brand activations with a premium hospitality-driven standard.
Maintain accurate CRM records of activities, customer interactions, and follow-ups to support conversion and pipeline visibility.
Develop strong product knowledge across vehicle features, charging, connected services, and ownership benefits.
Strengthen customer loyalty through onboarding support, service coordination assistance, and invitations to owner and brand experiences.
Collaborate with Marketing, Delivery, Service, and Product teams to ensure consistent handoffs and customer communication.
Help maintain presentation-ready studio environments at both Fremont and Valley Fair locations.
Share customer insights and feedback to improve sales programs, studio operations, and overall engagement strategy.
Required Qualifications for Position
2 to 5 years of experience in premium automotive, luxury retail, or high-end technology sales or customer engagement.
Demonstrated ability to support or execute a full sales process from qualification through delivery and follow-up.
Exceptional communication and relationship-building skills with a consultative, customer-first approach.
Proven availability and flexibility to provide coverage at both the Fremont, CA location and the AFEELA Studio at Valley Fair Mall in San Jose.
Ability to work evenings, weekends, and holidays as business needs require.
Willingness to travel to other SHMA sites and events across California as needed.
Proficiency with CRM platforms and productivity tools including Microsoft Office and Google Workspace.
Valid driver's license and clean driving record.
Preferred Qualifications for Position
EV sales or direct-to-consumer automotive experience with familiarity in charging and connected services.
Background in luxury or premium brands with high-touch customer engagement.
Multilingual skills such as Japanese, Spanish, Mandarin, or Hindi.
Experience supporting studio operations, roadshows, experiential events, or VIP clienteling.
Additional Details
Work Arrangement: Primarily on-site in Fremont, CA, with frequent travel to other California locations listed above.
Role Structure: We are considering full-time and part-time hires from the same candidate pool. Lead-track opportunities based on performance.
Visa Sponsorship: Not available for this position.
Confidentiality: Your application will be treated as strictly confidential.
The anticipated pay for this position is $30-$37.50 per hour plus bonus potential. This range does not include other compensation components or benefits that an individual may be eligible for. The actual rate offered depends on factors such as qualifications, years of relevant experience, unique skills, education/certifications, and work location.
Sony Honda Mobility of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy), gender, national origin, citizenship, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Disability Accommodation for Applicants
Sony Honda Mobility of America provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at *************************************** Please indicate the position you are applying for.
#LI-LS1
$30-37.5 hourly Auto-Apply 50d ago
California Dental Call Center Agents
Fortuna BMC
Call center agent job in Sacramento, CA
Fortuna is seeking experienced Dental CallCenterAgents to support high-volume inbound customer service operations for California-based dental care providers and their members. This role involves resolving inquiries from dental professionals regarding billing, policy, and general service information.
Candidates must reside in California and have callcenter and dental experience.
This is a remote, full-time position starting February 17th, 2026. It offers structured training, incentives, and a consistent weekday schedule.
WORKSITE: Remote (California Residents Only)
WORK SCHEDULE: Monday-Friday, 8:00 AM - 5:00 PM PST
COMPENSATION: $18.00 per hour with incentives offered
WHAT WE OFFER:
Comprehensive Medical, Dental, and Vision insurance coverage
Paid sick leave benefits
Training Program: Engage in a robust 6-8-week paid training program
All technology equipment provided (work laptop and accessories)
Long-term remote employment
WHAT YOU'LL DO:
Handle high-volume inbound calls from dental providers
Resolve billing, policy, and procedural inquiries within a 3-5 minute window
Maintain up-to-date knowledge of current dental billing guidelines and healthcare policy changes
Record and track calls using the call tracking system
Provide professional, courteous, and effective service to the provider community
Collaborate with team members to meet departmental goals and call resolution metrics
WHAT YOU'LL BRING:
Minimum Qualifications:
1+ years of experience in inbound customer service (private or government sectors)
At least 6 months of experience in dental customer support
Working knowledge of Microsoft Office 365 and help desk software
Typing speed of 30 WPM and 95% accuracy
Excellent communication skills and a positive, patient demeanor
Strong multitasking and problem-solving abilities
Reliable internet with a minimum 50 Mbps download speed
GED/High School diploma
Fortuna operates as a staffing agency that sources, screens and presents potential candidates for employment opportunities on behalf of our clients.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as various municipalities and large corporation vendor pools.
Career Site: *****************
$18 hourly 8d ago
Call Center Representative
Genstar Capital 3.6
Call center agent job in San Francisco, CA
Job Brief:
We are searching for a polite, professional callcenter representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The callcenter representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful callcenter representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Responsibilities:
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other callcenter team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed callcenter metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Skills Required:
High school diploma or equivalent.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.
$31k-37k yearly est. 60d+ ago
Call Center Representative
Healthflex.com
Call center agent job in Sacramento, CA
Requirements
Experience demonstrating a customer service centric mindset, organizational skills and team collaboration
Bachelor's degree in a relevant field such as Health Administration and Business Administration desired
Salary Description $22-$25/hr
$22-25 hourly 14d ago
Customer Success Representative
Ra 3.1
Call center agent job in San Francisco, CA
Why us?
You will be part of a team that believes that believes in employees success! They are a dynamic, fast growing company with great opportunities and an employee focused company culture. Join this fantastic team today and make a difference in your life and the lives of those around you!
They are an equal opportunity employer and value diversity at our company.
Job Description
Your responsibilities:
Planning and scheduling client meetings
Taking care of any client requests in a timely manner
Participating in client calls and site visits
Maintaining notes from each client interaction
Generating reports and presentations
Qualifications
We'd love to hear from you, if:
You have 2 years of experience in a professional services environment
You have 1-2 year sales experience selling solutions or consultative sales and customer service
Education Qualification: Bachelors Degree
Work Authorization: US Citizen / Green Card Holder
Additional Information
All your information will be kept confidential according to EEO guidelines.
How much does a call center agent earn in Pittsburg, CA?
The average call center agent in Pittsburg, CA earns between $24,000 and $51,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.