Call center agent jobs in Pittsburg, CA

A community-focused nonprofit organization in San Francisco is seeking a Membership Associate to enhance member experiences and provide customer support. This role involves engaging with members, managing accounts, and promoting inclusivity within the facilities. Ideal candidates will have a high school diploma, 6 months of customer service experience, and proficiency in Office 365. This position offers a competitive hourly rate ranging from $19.50 to $24.00. #J-18808-Ljbffr

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible What is the Process to get Started? Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish #SHWSales

THE ROLE OF THE CUSTOMER SERVICE REPRESENTATIVE Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO: * Answers telephone or greets customers at counter. * Provides information about collections, rates, billing, and account status promptly and correctly. * Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments. * Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties. * Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status. * Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service. * Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate. QUALIFICATIONS Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: * Six months related experience and/or training. * Computer programs, including Microsoft Office suite of applications. * High school diploma or GED required. * Bachelor's degree preferred. * Bilingual in Spanish preferred Skill and/or Ability to: * Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment. * Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans. * Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems. * Demonstrates ability to use computers and technology capabilities. * Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes. * Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism. * Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience. * Effectively and productively engages with others and establishes trust, credibility, and confidence. * Promotes collaboration and assists others with their initiatives and efforts. * Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do. * Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise. * Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met. RECOLOGY OFFERS: * An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities. * The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper. * A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing. * An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize. * Distinct professional challenges to connect with, care for, and grow community that sees a world without waste. RECOLOGY BENEFITS MAY INCLUDE: * Paid time off and paid holidays. * Health and wellness benefits including medical, dental, and vision. * Retirement plans (Employee Stock Ownership Plan, 401(k) with match). * Annual wellness incentives. * Employee Assistance Program (EAP). * Educational assistance. * Commuting benefits. * Employee referral program. SUPPLEMENTAL INFORMATION Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate. Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.

Job Description Schicker Luxury Bath provides home owners with custom bath remodeling solutions. We are looking for a Call Center/Showroom representative to join our team in our office in Concord, CA You never have a second chance to make a first impression. As a Showroom Representative, you are the first impression of Schicker Luxury Bath for our customers. Do you have a smile you can hear on the phone? Do you enjoy building rapport with people? Are you organized and efficient? Then this is your chance to be the first step in the customer-focused, effortless experience at Schicker Luxury Bath. Responsibilities: Manage inbound and outgoing phone calls for prospective customers. Schedule and confirm appointments for our Design Consultants to meet with customers in their homes Verify qualifying questions and enter information into our Customer Relationship Management (CRM) platform Provide assistance to customers entering the showroom Provide support in office administration and customer service Requirements: 2-3 years of call center and/or customer service experience Excellent written and verbal communication skills Proficient with MS Office Word, Excel and Outlook Excellent time-management and organizational skills Familiarity with CRM systems Friendly, enthusiastic, and customer-service oriented Being able to work Saturdays Self-motivated and strong work ethic Language: English ( fluent in Spanish is a plus) High school diploma or GED required Schedule: Day shift Monday-Friday Alternate Saturdays Work location: Concord, CA 94518, Due to the nature of this job, in-person presence at the office is required. Reliably commute or planning to relocate before starting work (required). Pay: $20-$30 per hour plus bonus structure Please, email your resume to *************************** or ************************** Powered by JazzHR QeZJSOrV3S

. To provide excellent customer service to both external and internal clients, answer high volume of calls, schedule medical, dental, and behavioral health appointments, provide support to clinic, direct phone inquiries to appropriate departments, and provide program information to all callers. Key Responsibilities Incoming calls: Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy. Knowledgeable of primary medical care, behavioral, and dental services to provide accurate information to all callers. Maintains average call time and call volume as indicated in call center guidelines. Monitors incoming calls, and works with Call Center Manager to minimize abandoned call rates. Knowledgeable about insurances and funding programs, such as MediCal, MediCare, Healthy San Francisco, Family PACT, and commercial insurances. Communicates sliding fee scale policies to patients appropriately. Communicates clearly on the phone and accurately documents and assigns messages and faxes. Confirms and updates contact information for all patients at every contact. Outgoing calls: Makes follow-up calls for any messages left. Completes robust confirmation calls for all next day appointments. Robust confirmation calls include confirming reason for visit, necessity of visit, appointment time, appointment provider, verification of insurance, notification of any co-pays, deductibles, share of costs, or payments due, and any paperwork that may be needed to be completed. Assist with scheduling changes by contacting patients to reschedule appointments. Documentation Responsibilities : Accurately documents and routinely updates required patient information in electronic health record system. Documents billing notes and general medical appointment reminders in the appointment screen, as well as in the patient information screens. Collects and verifies contact information at every call. Enters patient insurance information for patients, and verifies eligibility with patient. Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately. Customer Service: All communications, both internal and external, must be delivered with excellent customer service. Must be courteous and professional for all patient interactions. Must talk to patients and clients in a caring and non-judgmental manner. Must be able to deliver care in a culturally and linguistic sensitive manner. Must ensure to use patient's preferred name and pronouns. Must adhere to scripted phrases, welcoming patients and thanking them for their phone calls. Listens and documents patient complaints, and routs calls to appropriate staff for swift resolution. And, other duties as assigned. Education and Knowledge, Skills and Abilities Required Qualifications: Prior experience in front desk reception, administrative and/or customer service Exhibits a professional demeanor, and can discreetly handle sensitive and confidential information and ability to work under pressure Strong organizational, interpersonal, listening, speaking and written communication skills Ability to assist callers in an approachable and welcoming manner Ability to work effectively with all levels and types of employees, management, clients and guests Ability to work cooperatively and effectively as part of a team Ability to multi-task and work well independently and under pressure in a fast-paced environment; detail-oriented Strong proficiency with Microsoft Office applications(Excel, Outlook and Word), specifically Word Outlook and internet applications Experience working with staff and volunteers Working knowledge of computerized medical scheduling and billing systems Knowledge of HIPAA regulations Excellent attention to detail, ability to work independently and strong organizational skills Commitment to working with diverse communities, including communities of color, homelessness, and users of illegal substances, HIV/AIDS patients and persons with mental health concerns High School Diploma or GED equivalent Desired Qualifications: 2 years experience working in a medical setting (or call center), preferably in a community clinic with medical experience Familiarity with other community agencies in the Bay Area to make appropriate referrals Understanding of harm reduction philosophy and ability to provide non-judgmental, client-centered services Bilingual language capacity (Spanish/English) We will consider for employment qualified applicants with arrest and conviction records. In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available. Tag: IND100.

Job Description: Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary point of contact for customers across multiple industries, including law firms. Your responsibilities will include handling inbound and outbound calls, managing legal contracts, ensuring compliance, and providing exceptional customer service. Responsibilities: Customer Support Excellence: Serve as a liaison for customers, handling inquiries, resolving issues, and delivering top-notch service standards. Contract Closing Expertise: Manage legal contract finalization, ensuring accuracy and compliance with legal guidelines. Compliance Assurance: Ensure adherence to regulatory standards and company policies. Cross-Functional Collaboration: Collaborate with legal and compliance teams to escalate issues and obtain approvals. Industry Knowledge: Acquire comprehensive knowledge across various sectors to effectively address customer inquiries. Communication Mastery: Utilize excellent verbal and written communication skills to interact with customers. Problem-Solving: Analyze issues, troubleshoot problems, and provide efficient solutions. Product/Service Expertise: Stay updated on industry trends and company services to assist customers effectively. Adaptability/Flexibility: Adapt to different industry protocols and procedures seamlessly. Qualifications: Customer Service Experience: Minimum 1 year in a customer-facing role, preferably in a Call Center or Intake Department. Legal Intake Experience: Minimum 1 year in a Law Firm handling direct phone contact or intake coordination (PREFERRED) Versatility: Ability to multitask and thrive in a fast-paced environment. Communication Skills: Excellent verbal and written communication in English and Spanish. Adaptability: Quick learner with the capability to adapt to changing procedures and software. Problem-Solving Skills: Strong analytical and problem-solving abilities. Residency: Must reside in the United States. Why Join Us: Diverse Exposure: Engage with customers from various industries, broadening your skillset. Career Development: Ongoing training and growth opportunities. Team Environment: Collaborative workspace fostering innovation and mutual support. Compensation and Benefits: Wages: Starting at $12/hr base, with performance-based incentives and bonuses. Training: $11/hr during the 2-week training period. Shift Differentials: Additional pay for evening, night, and weekend shifts. Contract Signing Bonus: $2.50 bonus per successfully signed contract, with monthly payouts. Billable Capacity Bonus: Earn up to an additional $2.00/hr based on performance metrics. Additional Incentives: Including customer satisfaction and attendance bonuses. Earning Potential: Top-performing agents can earn between $35,000 and $47,000 annually. Begin your journey with us, delivering exceptional customer service across diverse industries while advancing your career in a dynamic and supportive environment. This is a contract position with potential for advancement. Apply now to join our team!

Job Description 📞 Automotive Service BDC Call Agent Company: Mazda of Vacaville Employment Type: Full-Time Join the Mazda of Vacaville Team! Mazda of Vacaville is seeking an energetic and customer-focused Service BDC Call Agent to support our fast-paced service department. If you enjoy helping people, communicating clearly, and working in a dynamic environment, this is an excellent opportunity to grow with a respected dealership. ✨ Responsibilities Answer inbound service calls and assist customers with professionalism and enthusiasm Make outbound calls to schedule service appointments and follow up with customers Provide basic service information, maintenance reminders, and recall updates Document all customer interactions accurately in the CRM system Work closely with service advisors and management to ensure a seamless customer experience Achieve daily/weekly call and appointment-setting goals ⭐ What We're Looking For Strong communication and phone skills Positive, customer-first attitude Ability to multitask and stay organized Basic computer and CRM proficiency (training provided) Dependable, punctual, and team-oriented Bilingual is a plus Prior automotive or BDC experience is helpful but not required 💵 Pay & Benefits $18-$22 per hour (depending on experience) Potential for bonuses Medical, dental, and vision available (if applicable) Paid time off & holiday pay Employee discounts on service, parts, and vehicles Matching 401(k) after one year of employment Ongoing training and advancement opportunities 📨 How to Apply Send your resume to **************************** OR call ************ to schedule an interview OR apply online at mazdavacaville.com You may also apply in person at Mazda of Vacaville, 580 Orange Dr, Vacaville, CA Powered by JazzHR 5UOCuyx2Y9

Job Brief: We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Responsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Skills Required: High school diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired.

Requirements Experience demonstrating a customer service centric mindset, organizational skills and team collaboration Bachelor's degree in a relevant field such as Health Administration and Business Administration desired Salary Description $22-$25/hr

Job Description We are seeking a motivated and detail-oriented Data Entry & Call Center Representative to join our dynamic team. In this role, you will play a vital part in ensuring the smooth operation of our customer service department by accurately entering data and providing exceptional support through phone interactions. You will be responsible for managing customer inquiries, processing information efficiently, and maintaining organized records that are crucial for our business operations. The ideal candidate will be comfortable handling a range of tasks that involve data management and direct communication with customers. Your ability to multitask, coupled with your strong attention to detail, will significantly contribute to our commitment to delivering high-quality service. This position offers an opportunity to develop your skills in both data entry and customer service while being part of a collaborative team that values your input. If you are looking for a challenging yet rewarding position that offers both professional growth and the chance to make a difference, we would love to hear from you! Join us and become an integral part of our mission to provide outstanding support and service to our customers. Responsibilities Accurately enter and maintain data into the company's database. Handle inbound and outbound calls with professionalism and efficiency. Resolve customer inquiries and issues promptly and politely. Maintain organized records and reports of customer interactions and data. Collaborate with team members to improve processes and enhance customer satisfaction. Monitor and report on data quality and accuracy regularly. Assist in training new staff on data entry and customer service protocols. Requirements High school diploma or equivalent; additional education is a plus. Proven experience in data entry or call center roles. Strong computer skills, including proficiency in Microsoft Office Suite. Excellent verbal and written communication skills. Ability to multitask and manage time effectively under pressure. Detail-oriented with a strong focus on accuracy. Customer-focused with problem-solving abilities. #hc210872

Job Details Vacaville, CA Full Time $17.00 - $17.00 HourlyCALL CENTER REPRESENTATIVE Job Title: Call Center Representative (Energy) Department: CHOC Energy Status: Full-Time - 40 hours per week FLSA Status: Non-Exempt JOB SUMMARY: The Call Center Representative will be responsible for managing high volumes of inbound and outbound calls to identify and assist income-eligible PG&E customers. This position supports CHOC's Energy Savings Assistance Program, which provides energy education, assessments, and conservation services to low-income households in Yolo, Solano, and Sacramento counties. The ideal candidate is reliable, customer-focused, and detail-oriented with strong communication skills and the ability to thrive in a fast-paced team environment. RESPONSIBILITIES: Manage large volumes of inbound and outbound calls efficiently and professionally. Identify income-eligible customers using a proprietary database. Build rapport and engage callers to ensure excellent customer service. Maintain accurate and comprehensive records of all interactions in the call center database. Schedule appointments for Energy Specialists using Appointments Plus software. Explain program offerings and eligibility requirements clearly. Secure property owner permission for work authorization when necessary. Meet or exceed individual and team performance metrics and call quotas. EDUCATION & EXPERIENCE: High school diploma or GED required. SCHEDULE & COMPENSATION: Monday - Friday, 8:00 AM - 4:30 PM (Full-Time, 40 hours per week) Bonus pay is available based on daily performance metrics. WORKING CONDITIONS: Standard office environment with frequent telephone and computer use. Prolonged periods sitting at a desk and working on a computer. Must be able to occasionally lift or move office materials up to 15 lbs. PHYSICAL REQUIREMENTS: Prolonged periods of sitting at a desk and working on a computer and telephone. Frequent use of hands and fingers for typing, data entry, and phone operation. Ability to speak clearly and hear over the phone for extended periods. Must be able to lift up to 15 pounds occasionally (e.g., office supplies, files). Regularly required to see and read computer screens and printed documents. Occasional walking, bending, or reaching within the office setting. Qualifications Proven track record of meeting or exceeding performance goals. Excellent verbal communication and active listening skills. Familiarity with customer relationship management (CRM) systems is a plus. Effective multi-tasking, time management, and prioritization skills. Strong attention to detail and accurate data entry skills. Bilingual (Spanish/English) is a plus. Previous experience in a customer service or support role preferred.

American Airlines is seeking Full Time Customer Service Agent at the San Francisco International Airport. The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement. If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to *********************** and submit a transfer request. This job will continue to be posted until at least 10-24-24. If interested please apply prior to this date. Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $21.46 per hour. What you'll do These are the essential functions of the job This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations. Issue, reissue and refund passenger tickets Book, ticket and confirm flight reservations Rebook passengers on oversold flights and during irregular operations Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh Perform passenger boarding, including ticket lift and/or boarding pass lift/verification Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria Operate jetways/bridges for purposes of boarding and deplaning passengers Make boarding and departure gate announcements Deliver domestic/international flight documents Perform passenger service flight close-out procedures Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters Maintain timeline of flight boarding process Perform customer service on the job training Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters Queue lines at ticket counter kiosks and ticket counters Clear/verify international documents at kiosk in the ticket counter area and activation stations Accept and activate passengers' self-tagged bags at activation stations Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements. Respond and assist during security and/or emergency situations Provide connecting passengers with gate information Provide quality customer service in a professional manner and in accordance with American's guidelines. Adhere to company policies, procedures, and performance standards. Complete job-relevant trainings Adhere to government regulations (e.g. DOT, FAA, TSA) Use multiple internal resources/systems including during customer interactions Wear uniforms as required by company policy * Reasonable accommodations may be made for qualifying individuals with disabilities. Depending on your airport size, you may also do the following: Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms All you'll need for success Minimum Qualifications- Education & Prior Job Experience High school diploma or GED or international equivalent Bilingual language skills required in some locations Applicable valid driver's license as required by local authorities Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements Must be authorized to work in the U.S. Preferred Qualifications- Education & Prior Job Experience Working knowledge of Sabre or any other Passenger Service System Previous face to face Customer Service experience Working in a fast pace environment What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. *Travel to the interview and any subsequent relocation expenses are the responsibilty of the candidate.

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. Role Overview The Call Center Associate at Promise is a vital team member, helping individuals manage utilities debt by providing clear, compassionate support. In this role, you will handle client inquiries via phone, email, and text, guiding clients through Promise's services and available financial relief programs. Based in Fairfield, CA, you will thrive in a fast-paced environment, offering clear communication and reliability. Your role is essential in helping clients regain financial stability. What You'll Do Respond to client inquiries through phone, email, and text, delivering accurate and clear communication. Assist bilingual clients in English and Spanish to fully utilize Promise's services. Escalate complex issues to the appropriate teams for swift resolution. Inform clients about special relief programs and assist them through the application process. Maintain detailed records of client interactions to ensure consistent, high-quality service. What Will Enable You Required: At least 1 year of experience in a call center or client service role. Required: Bilingual in English and Spanish to effectively support a diverse client base. Strong communication skills, dependability, and a positive attitude. Ability to stay organized while handling multiple inquiries and delivering high client satisfaction. Availability to work on-site full-time in our Fairfield, CA office. Benefits and Work Environment At Promise, we invest in our team's well-being, growth, and sense of ownership. Equity for All: All full-time employees receive stock options to share in our company's success. 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents. On-Site Role in Fairfield, CA: Enjoy a focused, supportive environment with access to real-time guidance and resources to help you succeed. Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise. Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

Job Description Call Center Representative America's Dream HomeWorks, one of the fastest-growing names in the acrylic bath remodeling industry, is seeking a talented Call Center Representative to join our team in the Sacramento, CA area and surrounding locations. We specialize in custom bath remodeling, offering homeowners bathrooms that are not only beautiful but also durable and low-maintenance. Join our team of professionals, earn a competitive income, and contribute to our rapid growth. This is an exciting opportunity to make a positive impact on homeowners' lives while advancing your career. Morning and evening shifts are available. Please note: This is an in-office position. We are looking for full-time staff to work at our call center. Job Overview: The ideal candidate will have strong customer service skills. You'll be responsible for reaching out to homeowners via phone to set up qualified appointments for free consultations. Additionally, you'll update lead information, confirm/reschedule appointments, and respond to inquiries from potential customers. Key Responsibilities: Deliver a structured pitch to homeowners. Tailor the pitch to address the specific needs of individual homeowners. Handle inquiries, objections, and questions from homeowners. Collect necessary homeowner details, including names, addresses, and phone numbers. Set up and confirm appointments for consultations. Input lead and appointment details into the system. Coordinate appointment scheduling for sales representatives or canvassers. Perform quality control on phone calls. Follow up with homeowners for continued engagement. Maintain and update lead information and reports. Qualifications: Previous experience in a call center, sales, or marketing is preferred. Familiarity with telemarketing, sales strategies, or promotions. Product knowledge (training will be provided). Proficient with relevant computer applications. Key Skills: Strong communication and information management abilities. Persuasive and adaptable. Self-motivated with a high energy level. Resilient and able to handle stress. Initiative-driven and tenacious. Continuous training and professional development. Opportunities for career advancement. Join us and be part of a team that's changing the game in bath remodeling! Powered by JazzHR 8vsBXddiXq

The role of the Call Center Representative at HealthFlex is pivotal to our organization's engagement with healthcare partners, patients and their families. In this position, you will be the central point of contact for our diverse customer base, offering vital assistance, information, and support regarding our healthcare services. You will engage with customers through multiple communication channels, including phone calls, emails, chat, or in-person interactions. Your primary objective is to ensure a positive customer experience, swiftly address inquiries, and resolve issues in a professional manner. Consequently, your contributions will directly influence the quality of services provided by HealthFlex and help maintain our strong reputation in the market. Essential Duties and Responsibilities: This section describes the essential functions of this role; however, this is not intended to be all-inclusive. Other duties may be assigned, as necessary. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of this job. * Manages a high call volume from various customers including but not limited to; patients, families, and healthcare providers regarding services, scheduling, and general inquiries. * Provides general information about HealthFlex's services to potential and existing patients/clients, as well as addressing questions and concerns. * Address and resolve patient complaints, issues, or concerns promptly and professionally. * Managing HealthFlex's incoming faxes and disseminating them to the correct department. * Performs data entry duties in a timely and accurate manner across various systems. * Ensures all emails from HealthFlex's after-hour services are handled in a timely and sensitive manner. Flagging any urgent issues with relevant team managers. * Collaborates with other members of the HealthFlex team to ensure smooth patient care and communication. * Conducts timely follow-up on all customer calls that require additional information. * Maintained records of customer interactions, inquiries, and results. Ensures that all relevant information is accurately recorded. * Ensuring that all communication, daily practices, interactions comply with HIPAA rules and regulations. * Be empathetic and understanding to patients and their families, particularly in challenging ro sensitive situations. * Ordering and management of office medical supply inventory, assisting clinicians with bagging supplies, and other office related tasks. * Performing general office management duties such as, but not limited to: faxing, photocopying, handling confidential documents. * Escalates matters to appropriate leadership team members as appropriate. Schedule: Monday-Friday 9 am to 5 pm, with two weekend day shift a month (Saturday or Sunday) Requirements * Experience demonstrating a customer service centric mindset, organizational skills and team collaboration * Bachelor's degree in a relevant field such as Health Administration and Business Administration desired

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Responsibilities Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call centre team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Requirements High School Diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired.

Requirements Job Requirements: High School Diploma or equivalent a plus. Previous HVAC industry experience a plus 1+ years of customer service background required General computer skills, including Microsoft Word and Excel Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 30 pounds at a time. This position description should not be construed to imply that these requirements are the exclusive standards of the position or that they will be the sole basis for any subsequent employee evaluations. Benefits Bizzell offers a wide range of benefits, including career development opportunities, short-and long-term disability and life insurance, and a 401(k) program with an employer match of up to 3%. • Relocation Assistance Provided • Medical, Dental, and Vision Benefits • FSA & HSA (Medical, Dependent Care, Commuter) • Company paid Basic Life, Short- and Long-term Disability • Guardian and AFLAC Supplemental Insurance • Legal and Identity Theft Plans • 401(k) Retirement Plan with Employer Match • Vacation and Sick Leave • Paid Holidays Equal Opportunity Bizzell is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

OVERVIEW: The Customer Service Agent is responsible for providing all guests will accurate and timely information, running daily reports, handling guest transactions, guest requests, guest reservations, and inquiries. They must ensure that experience is quick and efficient for all guests. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Register property guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures. - Select and block rooms for arriving guest. - Answer phone calls within the acceptable established timeframe. - Ensure all guest information is accurate and maintained in an organized manner. - Perform all guest interactions in accordance with both Forbes and HS Brand standards. - Utilize the property management system to make or modify reservations - Utilize the shared information documents to maintain and provide accurate property information - Check guests out of the property in accordance with procedures. - Make change and posts charges/adjust guest accounts. - Accept reservations, changes, and cancellations. - Work closely with the bell and valet staff to coordinate the efficient handling of luggage and vehicles and follow up on guest requests, inquiries, etc. - Work with Hotel Manager regarding hotel business to keep them informed. - Maintain positive and professional communication with all staff. - Participate in soundchecks to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities. - Ensure a healthy and safe work environment for co-workers and guests. - Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests. - Promote property outlets to guests. - Assist guests in finding locations within the property by escorting, when possible, or giving clear directions. - Resolve guest complaints using property procedures. - Create a positive environment in which all employees have the ability to maximize their potential. - Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance. - Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service. - Always smile and offer a warm greeting to all. - Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique. - Take initiative to offer assistance throughout the property. - Operate ethically to protect the Hard Rock brand. - Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations. - Perform additional duties as requested by department managers and supervisors. - Communicate with supervisors and managers to ensure that assigned duties are completed to standard. - Coordinate operations with other departments, as needed. - Present a professional image to employees, guests, clients, owners, and investors. - Review and develop guest history records to enhance personalized service for repeat guests. - Maintain confidentiality of guest, employee, and company information. - Responsible for cleaning and sanitizing work and public spaces. - Perform other duties as assigned. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: High School diploma or equivalent required, with a Secondary school degree preferred. Previous work experience in service for at least 2 years is preferred. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): - Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations. - Prior experience in the Gaming industry strongly preferred. - Prior experience in Tribal Gaming preferred. - Must be at least eighteen (18) years of age. ABILITY TO: - Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas. - Ability to read, comprehend, and write simple instructions, short correspondence and memos. - Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing. Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.). - Ability to stand in place for the duration of the shift. - Ability to lift items up to 20 lbs. Additional Details Closing: The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Call Center Representative I ONSITE IN SAN FRANCISCO, CALIFORNIA - Must be able to work onsite! $21.93/HR Start / First day training January 5th 2026 Great Benefits & Weekend's Off 5 Weeks PAID TRAINING Summary: As a Call Center Representative, you will be supporting our client's customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients' customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service. What you will be doing: Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems. Identify customer needs to ensure the customer is provided complete and accurate information. Process required transactions via mainframe or web-based applications. Submit research requests in a concise yet accurate manner. Maintaining a thorough knowledge of the company and client programs, policies, and technology. Communicate effectively in a warm and empathetic manner. Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals. Maintaining a thorough knowledge of the company and client programs, policies, and technology. Providing support to other positions/operations in cases of heavy workloads or absences. What you get: Full Time Employment Hourly rate of $21.93 starting on day one. Spanish/ English Bilingual incentive after training $22.95 Weekend's OFF! Work hours are FT (Mon-Friday) 9:00AM-6:00pm Paid Training- Training schedule is Monday through Friday for five weeks, from 9am to 530pm. Career Growth Opportunities Full Benefit Options Great Work Environment People who succeed in this role have: The ability to convey complex information in clear and concise terms to ensure customer understanding. Strong work ethic. Effective and accurate written and verbal communication skills. Effective problem-solving skills. Customer Service Experience Can navigate multiple applications and research solutions with ease Love helping people and guiding them to the best solution for their issue Are excited by innovative technology Provide calm conflict resolution and problem resolution for frustrated customers Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers. Can commit to 100% attendance for three to five weeks of paid training. Requirements Must be at least 18 years of age or older. Must have a High School Diploma, or equivalent. Must be able to successfully pass a criminal background check. Must pass a Customer Service Skills assessment Join a rapidly growing organization that can support your career goals Apply Today! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $21.93. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ...@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.