Call center agent jobs in Plantation, FL - 809 jobs

Full Job Description: Wayne Akers Ford is seeking a Customer Service Specialist.. If you are a self-motivated individual with aspirations for success and enjoy working with the public, the Customer Experience Specialist position at Wayne Akers Ford may be the right fit for you. We are looking for candidates who possess customer service experience, demonstrate a professional and positive attitude, and have a great work ethic. We invite all top-performing individuals to apply their skills to help our company continue to grow. Primary Responsibilities and Requirements: Handling of incoming and outgoing phone calls, text messages and emails. Prospect follow-up calls and gauge customer satisfaction. Answer customer internet inquires for service by both email and phone. Schedule service appointments, reschedule no show customers. Contact customers based on current marketing incentives. Following up the customer experience after visiting the dealership. Following up on all unsold Service work and any special requests to be sure that all customer expectations are met. Contacting customers based on current oil life, recalls or OnStar notifications, Service Retention and 1st Service to try to set up service appointments. Primary Responsibilities and Requirements Great Customer Service Skills & Motivation to be Successful. Able to multi-task. Able to communicate persuasively with customers to set appointments. Be Able to Create and Maintain Customer Relationships. Excellent computer skills required. Excellent phone presence. Knowledgeable to call center environment. Prior Service, Call Center, or BDC Experience Required Automotive Service Department experience helpful but not required. Great Communication Skills Team Player Authorized to work in the United States Ability to pass background check and pre-employment drug screen Benefits: Health Dental Vision Life Vacation 401K Job Type: Full Time Schedule: Monday - Friday Work Location: In person "Florida Drug-Free Workplace: Pre-employment Drug Testing" We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

5th HQ - We're currently searching for a Customer Service Rep for International Sales in Davie, FL. Please see below the job description. Essential Functions and Responsibilities Provides sales support for International Sales Business Developer Develops written quotations for current and prospective customers detecting customer needs and obtaining basic information internally to facilitate the quotation process Requests internally samples to send to existing customers and new leads Answers specific questions regarding products and their benefits, order status, packaging, registration issues and/or lead times. Supports the marketing department in the preparation of international tradeshows (materials, promotional items, etc.) Prepares monthly reports (invoicing, summary of quotes sent, samples, etc.) Responsible for preparing Letter of Credit documentation in liaison with the Accounting and Shipping Department Maintains accurate records for each customer (quotes, prices, packaging, specifications, complaints) Responsible for the processing and data entry of orders and invoicing using Visual software Keeps open communication with Manufacturing and Packaging Department, Laboratory, Registration, Regulatory Affairs, Graphic Design and other departments as needed. Follow up on the Registration Process and payment of Registration fees with each customer Expedites the resolution of customer problems and complaints Requests codifications for Master Formulas for finished Products Supports inventory control of customer supply materials Supports management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new development of products and services Supports in the development of new products in liaison with R&D in the development of the new products to be launched every year Contributes to team effort by accomplishing related results as needed. Works well with others, cooperating and supporting co-workers. Provides feedback to management regarding customers Assists in special projects from International Sales Department Performs other functions as requested by the immediate Supervisor Qualifications Associate's degree or Bachelor's degree (preferred) Bilingual English- Spanish 2- 5 years' experience in customer service Strong computer skills (Microsoft Word, Excel, Outlook) Strong communication skills Able to accept criticism and show desire to learn and improve Able to multitask Works well in a fast-paced environment

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ******************** ABM does not accept unsolicited resumes. For more information, visit *********** Perform a combination of clerical tasks to support office, business, or administrative operations by performing the following duties. Our employees must be well-groomed, helpful, and patient and enjoy working with others. We are looking for staff to work Full Time and Part Time, All Shifts Available, 7 Days a week.

Receive incoming calls in a professional and courteous manner - Scheduling appointments - Assigning daily work/calls to other team members - Perform marketing and sales functions to sell additional work and earn business - Complete work orders, retur Customer Service Representative, Customer Service, Dispatcher, Representative, Dispatch, Retail

Working Title: CALL CENTER SERVICES REPRESENTATIVE I - 60044601 Pay Plan: Career Service 60044601 Salary: $35,397.96 annually/$1,361.46 bi-weekly Total Compensation Estimator Tool Call Center Services Representative I Florida Department of Children and Families Internal Only Multiple positions available. This posting will be used to fill position vacancies in Career Service. Incumbents in this position report to the office, this is not a telework position. Preference for Bilingual in Spanish/English or Creole/English. Current employees will be compensated in accordance with the DCF salary policy. The full-time work schedule is 40 hours per week, 8:00 am - 5:00 pm EST, Monday through Friday. If this sounds like the job for you, please join our TEAM! DCF Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. To learn more please visit ****************************** What You Will Do: The primary function of this position is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers. The Typical Duties Include: * Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information. * Processes a variety of eligibility related work activities within designated time frames. * Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets. * Resolves Electronic Benefit Transfer (EBT) ACCESS card issues. * Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs. * Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly. * Assists customers with referrals to other agencies and community resources. Minimum Qualifications: * Must be a current DCF Employee AND * At least six (6) months working as a Call Center Services Representative I -OPS team member AND * Two years of experience in clerical activities or public contact experience AND * Must have the ability to attend a 8 -12 week mandatory paid training course. Additional Information/Requirements: * Incumbents may be expected to work during emergency situations or natural disasters. Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: * No state income tax for residents of Florida. * Annual and Sick Leave benefits. * Nine paid holidays and one Personal Holiday each year. * State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. * Retirement plan options, including employer contribution (For more information, please click *************** * Flexible Spending Accounts. * Tuition waivers. * And more! * For a more complete list of benefits, visit ***************************** Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. * This position is designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days. DCF Employment Requirements: * We hire only U.S. citizens and lawfully authorized alien workers. * If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. * The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. * SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* * BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. * BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former government assistance case information before completing the hiring process. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

About Us At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion. Job Description Introduction: Join a results-driven team focused on quality interactions. As a Call Center Agent, you'll support customers through professional and confident conversations. Responsibilities: Handle customer interactions with clarity and professionalism. Provide helpful and accurate information. Maintain consistency and quality in every interaction. Support team performance goals. Uphold service standards and positive brand representation. What We Offer: Structured training and coaching. Growth opportunities within the company. Incentives and performance recognition. A supportive, team-focused environment. Start building valuable experience-apply today! Qualifications Clear and confident communicator. Patient and solution-oriented. Reliable and motivated. Comfortable in fast-paced environments. Additional Information Competitive salary ($50,000 - $54,000 annually) Growth and advancement opportunities Supportive and professional work environment Ongoing training and skill development Stable full-time position

Company DescriptionJobs for Humanity is partnering with Teleperformance USA to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Teleperformance USA Job DescriptionCategory : Customer Service/Support Why You'll Choose Us Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Your Impact Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required What We're Looking for High School Diploma or equivalent IT/Network certifications/degrees preferred 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Entry-level network troubleshooting Ability to set up home Wi-Fi network Ability to set up and configure a router or switch Core proficiency with a laptop or desktop computer Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Teleperformance is an Equal Opportunity Employer

Job Description We are seeking Customer-Focused Call Center Agents to handle inbound and outbound maintenance requests with professionalism and efficiency. In this role, you will be responsible for dispatching vendors or internal crews, tracking work orders, and ensuring each job is completed with accuracy and high-quality service. You will serve as a critical quality control checkpoint, managing the entire lifecycle of each request, from the initial call to final client follow-up, ensuring client satisfaction and operational excellence. Strong communication, organization, and problem-solving skills are essential to succeed in this role. Benefits: Competitive pay Paid vacation 7 paid holidays Performance bonuses Health insurance 401(k) matching Referral bonuses Compensation: $15.50 - $18 hourly Responsibilities: Answer inbound calls and make outbound calls related to maintenance service requests in a courteous and professional manner. Accurately log and document maintenance requests in the system, ensuring all relevant information is captured. Dispatch appropriate vendors or internal maintenance crews based on the nature of the issue and availability. Monitor and track the status of each work order from initiation to completion, ensuring timely updates and resolution. Act as a quality control checkpoint, verifying that all services meet established standards before closing requests. Communicate effectively with clients, vendors, and internal teams to provide updates and ensure clear expectations. Follow up with clients after service completion to confirm satisfaction and address any remaining concerns. Identify and escalate urgent or unresolved issues to the appropriate personnel as needed. Maintain accurate records and reports related to maintenance activities and outcomes. Continuously seek ways to improve service efficiency, accuracy, and customer satisfaction. Qualifications: Prior experience in customer service, call centers, or administrative coordination is preferred. Strong attention to detail and organizational skills. Comfortable working with standard computer systems (CRM, email, dispatch software). Analytical problem solver - able to think ahead and prevent issues A strong sense of responsibility, teamwork, and pride in doing careful work. Familiarity with general contracting or trade terminology (plumbing, electrical, etc.) preferred. Prior roles where you handled client follow-ups or customer issue resolution. About Company Founded in 2007, Walker Property Services, LLC is a highly specialized company in providing facility maintenance and self-performing projects to multiple Fortune 500 customers across the nation. We are confident in our ability to deliver exceptional service for your retail and commercial property needs.

Growth Opportunities AvailableAre you a customer-focused, driven individual looking to join a luxury automotive team? Brickell Honda, part of the esteemed Murgado Automotive Group, is hiring Call Center BDC Agents for both Sales and Service. Help connect clients with their dream vehicles and ensure exceptional service experiences! Position Location: Brickell Honda -690 SW 8th Street, Miami, FL 33130 What You'll Do:Handle inbound and outbound calls to assist customers with sales or service inquiries.Follow up on leads and schedule sales appointments and service visits.Provide excellent customer service to ensure satisfaction and build loyalty.Maintain and update customer information in our CRM system.Collaborate with sales, service, and marketing teams to meet client needs. What We're Looking For:A friendly and professional communicator who thrives in a fast-paced environment.Comfortable making 100+ outbound calls and working with a team.Organized, detail-oriented, and able to manage multiple tasks effectively.Previous experience in customer service, sales, or hospitality is a plus (automotive experience is a bonus but not required).Bilingual in English and Spanish is a bonus! What We Offer:Great Pay: $14 - $20/hour + commission.401(k) Plan: With company match.Time Off: Paid time off.Career Growth: Development opportunities within the Murgado Automotive Group.Employee Perks: Discounts on vehicles, parts, and services.Team Environment: A supportive and collaborative team focused on success. If you're ready to take the next step in your career and thrive in a luxury automotive setting, we'd love to hear from you! Apply today and become a valued part of the Murgado Automotive Group family. Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security.

Job Description New Country Motor Car Group is hiring for important positions in our West Palm Beach Customer Service Call Center. This position will include on-the-job training. Prior call center experience making outbound calls as well as fielding inbound calls is preferred, but not required. BDC Call Center Agent - Benefits $16 base per hour, plus bonus! Family Owned and Operated Medical, Dental, and Vision Insurance 401K and additional benefits Accrued Vacation & Sick Time BDC Customer Care Specialist - Responsibilities Promote and seek out opportunities to deliver a top-notch customer experience Work closely with the BDC Manager to schedule service appointments Complete outbound phone calls as assigned by the BDC Manager Answer inbound phone calls Stay informed about service updates, recalls and service requirements Maintain a business casual appearance BDC Customer Care Specialist - Requirements 5-day work week, only one Saturday every three weeks! Mathematical skills to calculate figures and amounts such as discounts and pricing Ability to interpret and follow instructions shared in written, oral, diagram, or schedule appointments Clean driving record & valid driver's license Great customer service skills & motivation to be successful Able to multitask Able to communicate persuasively with customers to set appointments Excellent computer skills required Excellent phone presence Automotive experience helpful but not required Great communication skills 18+ years of age or older Mercedes-Benz of Palm Beach is a member of New Country Motor Car Group, one of the largest independent auto groups in the United States. The New Country Motor Car Group family represents some of the most respected auto manufacturers in the world with dealerships in Connecticut, New York, Maryland, Pennsylvania, and Florida. Family owned and run; New Country's success is built on a foundation of investing in our own people to facilitate growth and a rewarding work environment. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job DescriptionESSENTIAL DUTIES AND RESPONSIBILITES Reports to Administrative Supervisor and Practice Administrator Greet patients, answer phones Schedule appointments, appropriately based on knowledge of service provided; handle patients appointment reminders and make calls to ensure schedule is full for the next day. Scan insurance eligibility and document in patient account Distribute information and forms, either paper or electronic Populate new patient information into records and update information for existing patients. Scan documents into electronic health record as necessary Disclose information when required, using appropriate guidelines and following HIPAA regulations Perform routine straightening and cleaning of waiting room areas Attend staff meetings and complete mandatory in-service education/training Perform other duties or special projects as required or as assigned by management. Powered by JazzHR LooAUUdCKQ

We are AUDI NORTH MIAMI, a part of the fast growing Group 1 Automotive , a leader in automotive retail and service. We are looking to add talented Business Development Representative to our team of professionals. Our Business Development Representative should be passionate about customer service and enjoy interacting with people throughout the working day. Automotive vehicle sales experience is not required. We are looking for outgoing individuals that can interact with our customers via phone and email. Hourly Rate Plus Monthly Bonus Potential + $2,000 Sign-On Bonus In addition to competitive pay, we offer... Health Insurance Dental insurance Vision, Life, Disability insurance 401(k) plan with company match Paid vacation Employee Stock Purchase Plan Employee Vehicle Purchase Program Professional work environment, with job training and advancement opportunities Responsibilities Handle inbound leads (phone, internet) and direct to appropriate contact Contact present customers (phone, email) to maintain and improve customer loyalty Develop pipeline of sales and service business opportunities (partnerships, etc.) leads through Work with sales department to develop sales strategies and techniques Research and stay current in consumer and industry trends Communicate industry news and trends to management and dealership employees Outstanding Customer Service Qualifications Auto dealership retail experience a plus Auto dealership Internet or Business Development Center (BDC) experience Previous call center experience a plus Superior communication and customer service skills Excellent follow-through skills Solid working knowledge of the Internet Familiarity with automotive financing Maintaining a positive, can-do attitude Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend. *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment* Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify. Not ready to apply to a position? Sign-up to let us know about your interest in a career with Group 1 Automotive.

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. About the Role: As a Call Center Agent within the Health Care Services industry, you will serve as a vital point of contact between members, healthcare providers, and administrative teams. Your primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. You will contribute to the smooth operation of the call center by maintaining accurate records and adhering to established protocols and compliance standards. This role demands the ability to handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive patient experiences and organizational goals. Ultimately, your efforts will help facilitate effective communication and support the delivery of quality healthcare services. Minimum Qualifications: High School Diploma or GED Proven experience working in a call center environment, preferably within healthcare or a related field. Ability to manage high volume call center demands. Familiarity with inbound and outbound customer service processes and phone systems. Basic clerical experience including data entry and record keeping. Ability to work flexible hours to accommodate call center shifts. Preferred Qualifications: Associate's degree Experience specifically in healthcare services or medical call centers. Knowledge of healthcare terminology and patient privacy regulations such as HIPAA. Proficiency with customer relationship management (CRM) software. Certification in customer service or call center operations. Responsibilities: Handle a high volume of inbound and outbound calls in a professional and courteous manner. Provide accurate information regarding healthcare services, appointment scheduling, and patient inquiries. Document call details and update patient records using call center phone systems and clerical tools. Collaborate with healthcare providers and administrative staff to resolve patient issues and escalate concerns when necessary. Maintain compliance with healthcare regulations and organizational policies during all communications.

To take reservations and help customers over the phone and via email for Joia Beach and Jungle Island. To ensure all telephone calls are handled politely, timely and efficiently. Ascertaining and accurately meeting the caller's needs. To ensure consistent, effective communication from all departments to the Manager on duty. Ensure that all customer requests and feedback are responded to promptly and efficiently. To input in the reservation system any relevant guest notes handed over by the floor supervisors or managers into the guest personal profile. Optimize the database using all relevant fields to gain further information for S&M activity. Maintains all elements of the reservations system to ensure information is accurate and up to date. (Sevenrooms / Opentable/FareHarbor) Ensure all messages are taken and delivered in line with restaurant/company standards. Ensure all customer requests/requirements are recorded and action taken as required Verifies that all voicemail and email requests are answered in a timely and efficient manner. Meets and exceeds guest expectations by ensuring team handles all guest contact with a positive and courteous attitude Verifies that all reservations are input correctly into the system, including billing information. availability and price; communicates information to supervisor as needed. Demonstrates knowledge of Restaurant / Lounge / Beach shore/Jungle Island and Bloom. Facilitates all VIP and special requests. Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate. Follows professional grooming and dress standards. Other duties and responsibilities as assigned. Qualifications SKILLS Strong written and verbal communication skills Strong telephone and computer etiquette Excellent interpersonal and customer service skills Demonstrates a calm and professional manner at all times Strong knowledge of hospitality operations, Ability to multi-task and remain organized Ability to work extended hours as needed Must have reliable, insured method of transportation Physical Demands Needs to be in good physical condition to enable them to interact with the staff and our customers. This position requires long hours of standing, walking, bending, and squatting Must be able to work all shifts including, AM's, PM's, weekends, and holidays. Qualifications Associate degree (A.A.) or equivalent, 2 or more years of related experience, or equivalent combination of education and experience. Excellent verbal and written communication skills. Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow. Acute attention to detail. Strong interpersonal skills. Ability to understand and follow written and verbal instructions. Ability to work independently and as a member of various teams and committees. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Note: A review of this of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties, all duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. associates will be required to perform any other job related duties assigned by their supervisor. This document does not create an employment contract implied or otherwise other than an “at will” employment relationship.

Terrelonge Staffing is recruiting a dedicated Customer Service Representative for our MRO client in the aerospace industry. The ideal candidate will have experience in customer service within an aerospace or technical environment, with a focus on providing exceptional support to clients. Key Responsibilities: Serve as the primary point of contact for customers, addressing inquiries and resolving issues related to MRO services. Process orders, track shipments, and manage customer accounts to ensure satisfaction. Coordinate with internal teams to ensure timely and accurate delivery of services. Maintain detailed records of customer interactions and transactions. Provide clients with regular updates on service status and any changes to their orders. Qualifications: Associate degree or equivalent experience in customer service or a related field. 2-4 years of experience in customer service within the aerospace industry. Strong problem-solving skills and attention to detail. Excellent verbal and written communication skills. Proficiency in CRM software and Microsoft Office Suite.

Job DescriptionSalary: $18-$19.50 We are excited to announce our upcoming training class for Resource Center Specialist/Call Center Representative starting on Monday, January 12, 2026. We offer a comprehensive training program designed to provide you with the essential skills and knowledge needed to thrive in your role within our organization. As a Resource Center Specialist/Call Center Representative, you'll provide information, assessments, and referrals to inbound callers. You'll also evaluate suicide risk, offer emotional support, and create safety plans with clients. Your responsibilities will include delivering referrals, counseling, and crisis intervention via phone, text, and social media. Salary: Starting pay $18 per hour, with opportunities for shift differentials. Higher rates are available for candidates with additional language skills and educational qualifications. Hours: This is a 24/7 operation; therefore, flexible scheduling is required. Initial training will take place from 8:30 a.m. to 5:00 p.m., Monday through Friday, for two weeks, with the possibility of extending up to four weeks. Training includes a nesting period, during which you will work alongside experienced team members who will provide real-time support and coaching as you transition into handling calls independently. After training and nesting are completed, you will move to your assigned shift based on operational needs. We are currently hiring for our 7:00 am - 3:30 pm shift and our 3:00 pm - 11:30 pm shift. Shifts include one weekend day and will be assigned based on availability and coverage needs. Schedules may be Tuesday through Saturday or Sunday through Thursday. Benefits: Health, Dental, Vision, Life Insurance, Employee Assistance Program, Paid Time Off, 403(b). About Us: 211 Palm Beach Treasure Coast is a private nonprofit 501(c)3 agency that was started in 1971 and quickly expanded into crisis counseling and suicide prevention. Our agency fosters a compassionate team dedicated to serving Palm Beach County and the Treasure Coast, encompassing five counties. With additional partners contributing funding, we've established a high-quality, centralized access point for essential health, human services information, and crisis support. Recognized nationally by the FCC for information and referral purposes, 2-1-1 has become the designated telephone number for our agency's helpline. Our mission is to save lives through crisis intervention and by connecting people to essential health, mental health, and wellness services 24 hours a day, every day. Core Qualifications: High School Diploma or equivalent required. Associate's degree preferred. Two years of customer service, social work, or human services experience required. Ability to establish rapport and effectively communicate. Demonstrated empathy, compassion, and confidentiality. Proficiency in computer systems. Bi-lingual (Spanish, Creole) is a plus. Join our team and make a meaningful impact on the lives of individuals in crisis. Apply now to become a Resource Center Specialist and help us fulfill our mission of saving lives and promoting wellness in our community.

Job Description Summary: The PAC Onboarding Specialist is responsible for guiding physician practices through the successful onboarding, configuration, and adoption of the Patient Access Center (PAC) platform. This role serves as the primary point of contact for practices during onboarding, ensuring a smooth transition from implementation through steady-state operations. Key Responsibilities Practice Onboarding & Implementation Lead end-to-end onboarding of physician practices onto the PAC platform Coordinate onboarding timelines, milestones, and dependencies across multiple practices simultaneously. Gather and validate practice information (scheduling workflows, call routing preferences, hours, provider templates, EMR details.) Ensure proper PAC configuration aligned to each practice's operational needs. Cross-Functional Coordination Partner with PAC operations, technology, training, and leadership teams to ensure readiness Escalate risks, delays, or practice issues appropriately Coordinate training sessions and go-live support for practice staff Develop, maintain, and distribute performance dashboards and recurring reports to track KPIs to effectively report progress and efficiency of onboardings to management. Adoption & Performance Monitoring Track onboarding progress, completion status, and readiness metrics Monitor early performance indicators post-go-live (call handling, scheduling rates, utilization) Identify adoption gaps and recommend correction actions Document workflows, refine existing and write new SOPs and best practices to support onboarding process. Documentation & Systems Maintain accurate onboarding records in CRM and internal tracking tools Ensure onboarding documentation, workflows, and approvals are complete and compliant Support continuous improvement of onboarding playbooks and processes Qualifications & Experience Required 2+ years of experience in healthcare operations, practice management, onboarding, customer success, or implementation Experience working with physician practices, ACOs, MSOs, or payer environments Strong relationship-building and communication skills High emotional intelligence and empathy for busy medical offices Highly organized with strong follow-up discipline Comfortable managing multiple onboarding workflows in parallel Familiarity with EMRs, front-office workflows, and scheduling processes Experience using CRM tools (e.g., Salesforce) to track progress and outcomes Understanding of HIPAA and healthcare compliance basics Preferred PMP certification of 1-3 years of project management experience Experience onboarding call center, scheduling, or patient access solutions Exposure to value-based care or ACO environments

5th HQ - We are seeking a versatile and dedicated Admin/Customer Service Specialist for our of our clients in Pompano Beach. The ideal candidate will be adaptable, capable of managing multiple roles, and comfortable handling a variety of tasks as required. Key Responsibilities: Respond to Amazon customer service messages promptly and professionally. Process customer refunds efficiently. Learn and manage the process of customer returns. Run daily reports and follow up on any action items. Review invoices and potentially learn to process deposits. Assist with various tasks as needed, demonstrating flexibility and a willingness to adapt to new challenges. Perform general office duties, such as managing phone calls, emails, and correspondence. Organize and schedule appointments, meetings, and conferences. Maintain and update office records, databases, and filing systems. Prepare reports, presentations, and documents as needed. Skills/Qualifications: High school diploma or equivalent; further education or certifications in administration or customer service is a plus. Previous experience in a customer service or administrative role is preferred. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Strong communication skills, both written and verbal. Bilingual English/Spanish is a plus. Excellent organizational skills and attention to detail. Ability to multitask and manage time effectively. Positive attitude and a proactive approach to problem-solving. Willingness to learn new skills and take on different tasks as required.

We are excited to announce our upcoming training class for Resource Center Specialist/Call Center Representative starting on Monday, January 12, 2026. We offer a comprehensive training program designed to provide you with the essential skills and knowledge needed to thrive in your role within our organization. As a Resource Center Specialist/Call Center Representative, you'll provide information, assessments, and referrals to inbound callers. You'll also evaluate suicide risk, offer emotional support, and create safety plans with clients. Your responsibilities will include delivering referrals, counseling, and crisis intervention via phone, text, and social media. Salary: Starting pay $18 per hour, with opportunities for shift differentials. Higher rates are available for candidates with additional language skills and educational qualifications. Hours: This is a 24/7 operation; therefore, flexible scheduling is required. Initial training will take place from 8:30 a.m. to 5:00 p.m., Monday through Friday, for two weeks, with the possibility of extending up to four weeks. Training includes a nesting period, during which you will work alongside experienced team members who will provide real-time support and coaching as you transition into handling calls independently. After training and nesting are completed, you will move to your assigned shift based on operational needs. We are currently hiring for our 7:00 am - 3:30 pm shift and our 3:00 pm - 11:30 pm shift. Shifts include one weekend day and will be assigned based on availability and coverage needs. Schedules may be Tuesday through Saturday or Sunday through Thursday. Benefits: Health, Dental, Vision, Life Insurance, Employee Assistance Program, Paid Time Off, 403(b). About Us: 211 Palm Beach Treasure Coast is a private nonprofit 501(c)3 agency that was started in 1971 and quickly expanded into crisis counseling and suicide prevention. Our agency fosters a compassionate team dedicated to serving Palm Beach County and the Treasure Coast, encompassing five counties. With additional partners contributing funding, we've established a high-quality, centralized access point for essential health, human services information, and crisis support. Recognized nationally by the FCC for information and referral purposes, 2-1-1 has become the designated telephone number for our agency's helpline. Our mission is to save lives through crisis intervention and by connecting people to essential health, mental health, and wellness services 24 hours a day, every day. Core Qualifications: High School Diploma or equivalent required. Associate's degree preferred. Two years of customer service, social work, or human services experience required. Ability to establish rapport and effectively communicate. Demonstrated empathy, compassion, and confidentiality. Proficiency in computer systems. Bi-lingual (Spanish, Creole) is a plus. Join our team and make a meaningful impact on the lives of individuals in crisis. Apply now to become a Resource Center Specialist and help us fulfill our mission of saving lives and promoting wellness in our community.