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Customer Support Agent - Orlando, FL
Acorn Stairlifts, Inc. 4.4
Call center agent job in Orlando, FL
Customer Support Agent - Full-Time (On-Site) ***To be successful in this position requires proper phone skills of a traditional customer service role but also it is helpful to have mechanical aptitude.*** Join Our Growing Team at Acorn Stairlifts! Acorn Stairlifts is seeking a Customer Support Agent to provide outstanding customer service and technical support to our customers. If you excel in fast-paced environments, enjoy problem-solving, and have strong communication skills, this is a great opportunity to grow your career with a leading industry company.
What You'll Do
Serve as the primary point of contact for customer and dealer inquiries
Resolve customer concerns with professionalism and empathy
Provide basic technical assistance and escalate complex issues
Document customer interactions and complete incident reports
Confirm service appointments and coordinate daily scheduling
Assist customers with parts orders and service call scheduling
Determine warranty coverage and support accurate invoicing or collections
Identify recurring service issues and escalate when necessary
Process RMAs and respond to voicemail and email support requests
Follow all safety, security, and company procedures
What We're Looking For
Proficient in Microsoft Windows; strong typing skills
Excellent verbal and written communication
Customer-focused mindset with strong listening skills
Ability to handle difficult situations with professionalism
Strong analytical and troubleshooting abilities
Team-oriented, adaptable, and able to work in a changing environment
Reliable with strong work ethic and schedule adherence
Education & Experience
Associate's degree (preferred), OR
2-4 years of customer support or related experience, OR
Equivalent combination of education and experience
Physical & Work Requirements
Ability to occasionally lift up to 10 lbs
Primarily a desk-based role with regular sitting, speaking, and listening
Moderate office noise level
Reasonable accommodations available
What We Offer
Comprehensive benefits package: Medical, Dental, Vision
Enrollment in company 401(k) program, with company match
Company-paid Life Insurance + Short- and Long-Term Disability
7 paid holidays + 10 days paid time off annually; paid time off increases to 15 days annually after 2 years
A supportive, energetic workplace where success is celebrated
About Acorn Stairlifts
Employing more than 1,700 people worldwide, Acorn Stairlifts is the world's largest independent manufacturer and supplier of stairlifts, with operations in over 84 countries. We are committed to improving customer mobility and independence-one lift at a time.
$26k-34k yearly est. 1d ago
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Customer Service Representative - State Farm Agent Team Member
Amanda Chase Koenig-State Farm Agent
Call center agent job in Winter Park, FL
Benefits:
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance
Winter Park, FL | Full-Time | In-Office
Join a top nationally ranked insurance agency and build your career alongside one of the best in the business. Our high-performing Winter Park office is looking for a Customer Service Representative who's ready to deliver elite service, learn from the best, and grow fast in the insurance industry.
What You'll Do
Advise existing clients on coverage gaps and recommend smart solutions.
Review and update policies during renewals or life changes.
Handle policy changes, billing questions, and everyday service needs.
Build strong, long-term client relationships in the Winter Park community.
What We're Looking For
Florida 4-40 or 2-20 license (or ability to obtain quickly).
Strong communicator with a service-first mindset.
Highly motivated, organized, and ready to excel in a fast-paced, top-tier office.
Bilingual English/Spanish preferred.
What You'll Get
Competitive base pay + uncapped commission on additional coverage.
Bonuses tied to personal and team success in a high-performance environment.
Paid time off, licensing support, and continuing education.
401 (k) with match
Health Insurance
Stipend for Disability Insurance
Direct mentorship from a nationally recognized agent and real growth opportunities.
Schedule: Monday-Friday, business hours.
$24k-32k yearly est. 1d ago
Customer Service Representative
Circle Logistics, Inc.
Call center agent job in Orlando, FL
Are you looking for a CAREER you can be passionate about instead of just a job? Do you want more out of life than just the status quo? Do you want to be a part of a thriving company in a growing industry? If the answer is YES, then we want you on our Circle Logistics Team!
Why Join Circle:
We believe in working hard and playing hard here at Circle. Therefore, we provide a pay package & benefits to our team members. All so you can perform at the highest level, prosper, and enjoy life. Every day you come into work, you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.
What We Are Looking For:
As a team we are looking for driven people who have GRIT, TENACITY & A DESIRE TO WIN!
As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments, supporting the efforts of our office by providing visibility, and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and to proactively monitor the movement of freight to ensure customer satisfaction.
Responsibilities:
Enter new load orders into our proprietary web-based software
Initiate “check calls” to track and trace drivers on all pickups and deliveries
Communicate correspondence with drivers to ensure accurate documentation
Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
Maintain and collect proper paperwork for each shipment
Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues
Maintain an outbound call volume of 100 calls per day
Skills/Abilities:
1-3 years of work experience in customer service, operations, data entry, callcenter, dispatch, or logistics
Must have strong attention to detail
Ability to prioritize, balance, and organize information while completing multiple tasks.
Above-average proficiency in Google Drive and Microsoft Suite
Excellent written and verbal communication skills
Excellent teamwork skills
Education and Experience:
High school diploma or equivalent required
Associate's degree preferred
Callcenter experience is a bonus
Benefits:
$17-$18 an hour
Full-time: 40 hours per week
Weekday and Weekend schedules available
On-site training and career development
Paid holidays and paid time off
Insurance benefits, including but not limited to: Health, vision, dental, life, and disability
401(k) Plan
Check out our Orlando Office HERE
Who We Are:
Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers:
No Fail Service, Personalized Communication, and Innovative Solutions.
We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half a Billion dollar company, from starting out as just a handful of people with Entrepreneurial Spirit as their foundation . Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.
$17-18 hourly 3d ago
Call Center Sales Agent - Inbound
Hilton Grand Vacations 4.8
Call center agent job in Orlando, FL
Join Our Team as a Vacation Phone Sales Agent! * This is an in-office role. * Schedule your interview by clicking here. Please arrive dressed in business casual attire. We're looking for hardworking, goal-oriented individuals to join our team as Vacation Phone Sales Representatives. In this role, you'll handle inbound calls transferred from various sources, promote vacation packages, explain offers and qualifications, and answer client questions with integrity and care. Your focus will be on delivering a phenomenal customer experience while achieving sales goals.
Why Join Us? Because It's "Where You Belong"!
* Unlimited income potential: Hourly plus commission + weekly bonus + monthly Bonus- Uncapped earning potential. Make $60,000 and up!
* Paid training - earn while you learn
* Career growth - we promote from within
* Comprehensive benefits package - Medical, Dental, Vision (available 1st of the month after 60 days), 401(k) with company match, education assistance
* Work/life balance - generous paid time off and flexible hours
What You'll Do
* Handle inbound call transfers to sell approved HGV/Bluegreen vacation packages
* Operate within company-approved scripts and guidelines
* Maintain minimum sales and conversion quotas as set by leadership
* Ensure client expectations are met or exceeded throughout the sales process
What We're Looking For
* High school diploma or equivalent
* Strong people skills and a positive, professional demeanor
* Excellent work ethic and confidence in your ability to succeed
* Full schedule availability
* 1+ year of sales and telemarketing experience
* 1+ year of customer service experience
* Preferred experience in callcenters, collections, or telecommunications
* Strong verbal communication and phone etiquette
* Proficiency in Microsoft Office
Schedule your interview by clicking here. Please arrive dressed in business casual attire.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
$60k yearly 15d ago
Call Center Agent - B2B Sales
American Management Association 4.6
Call center agent job in Orlando, FL
Job Title: CallCenterAgent - B2B Appointment Setter Pay: $20/hour + Commission (Top performers earn $60k+ annually)
Ready to Earn Big and Make an Impact? Join American Management Services Inc. as a B2B Appointment Setter and help drive growth by connecting with C-level executives nationwide. This is a high-performance outbound sales role-not customer service. If you thrive on results and love the challenge of high-volume calling, this is your opportunity.
Why You'll Love This Role
Competitive Base Pay: $20/hour
Uncapped Commission: Earn $60k+ annually
Full Benefits: Medical, dental, and vision coverage
Work-Life Balance: Monday-Friday schedule, no nights or weekends
Professional Environment: A team that values discipline, accountability, and results
What You'll Do
Make 150+ outbound calls daily to qualified business leads
Engage decision-makers at the C-suite level
Schedule high-value appointments for regional field directors
Deliver persuasive, professional pitches that open doors
Navigate gatekeepers with confidence and skill
What You Bring
B2B Sales Experience: You know how to speak to decision-makers and close value-driven deals
High-Volume Sales Discipline: Comfortable making 100+ dials a day and maintaining energy
Results-Driven: You play to win, track progress daily, and aim to exceed quota
Coachable & Hungry: You crave feedback and thrive in a performance-driven environment
Strong communication, persuasion, and active listening skills
Our Core Values
Inspire Excellence: Set the bar high and lift others through your performance
Own the Outcome: Accountability matters-results speak louder than excuses
Lead Boldly: Be the example others strive to follow
Stay Disciplined: Consistency wins. Do the work every day
Bring Energy: Enthusiasm drives success-show up ready to win
Believe in Yourself: Confidence creates momentum and results
Act Fast: Take initiative-move first, move smart
Team Above Self: Success is shared-we win together or not at all
Ready to Make an Impact?
Apply today and turn your expertise into results! Visit ************** to learn more.
Equal Opportunity Employer
American Management Services Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.
((ISRvs1 2026) EF)
$60k yearly Auto-Apply 9d ago
Call Center Agent
Coraltree Hospitality
Call center agent job in Orlando, FL
You will be a key ambassador of the Wave Hotel experience, serving as the first point of contact for guests. In this well-rounded role, you will provide intuitive service while assisting with room reservations, food and beverage offerings, spa inquiries and insights into our surrounding area. You will confidently manage guest inquiries, ensure accurate booking details, and offer customized recommendations that reflect our distinctive lifestyle-driven brand. Your genuine enthusiasm and in-depth knowledge of our property will help create exceptional, seamless experiences from the very first interaction.
At CoralTree Hospitality, we're committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Joining the CoralTree team means gaining access to an exceptional benefits package designed with you in mind. Join us and discover a workplace where your contributions are valued and rewarded every day.
Explore Freely: Immerse yourself in our Team Member Travel Program, where you'll enjoy complimentary and discounted stays at CoralTree Hospitality properties, allowing you to explore new destinations effortlessly.
Share the Experience: Enjoy UNLIMITED Friends and Family discounted rates, creating unforgettable memories together.
Comprehensive Health Coverage: Take charge of your well-being through our pre-tax flexible benefit plan, covering healthcare and dependent care expenses, tailored to your needs. Our comprehensive medical, dental, vision, life, and disability benefits, including pet insurance ensures peace of mind for you, your family, and your furry companions.
Build for the Future: Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security.
Support When You Need It: Navigate life's challenges with confidence through our Employee Assistance Program, providing support when you need it most.
Enriched Lifestyle: Enjoy a balanced lifestyle with paid vacation, sick days, and holidays, giving you time to recharge and celebrate with loved ones.
Exclusive Discounts: Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, and more, making every day a little more extraordinary.
As a member of the Lake Nona Wave Hotel team, you'll also benefit from:
Enhanced Wellness: Benefit from special rates at the Lake Nona Performance Club, enhancing your wellness journey.
Culinary Delights: Indulge in discounts at Tavistock Group Restaurants, savoring culinary experiences at exceptional value.
Complimentary, Convenience, and Comfort: Receive team member meals, uniforms, and parking, ensuring convenience and comfort during your workday.
Responsibilities
Professionally and warmly answer all incoming calls with enthusiasm and efficiency, in accordance with our service parameters and performance metrics, delivering exceptional service and creating positive, memorable experiences for guests and associates alike.
Responding to guest inquiries via the hotel's text communication platform to ensure timely, personalized service across all channels.
All tasks and guest interactions must be performed in alignment with Forbes, LQA, and AAA standards to ensure a consistent, elevated level of service that reflects the brand's commitment to excellence.
Collaborate with various departments related to guest inquiries from Housekeeping, Food & Beverage outlets, Welcome Desk and Guest Relations
Remain well-informed about the pool and recreation areas, including hours of operation, upcoming events, and current cabana or daybed offerings, to proactively assist guests, enhance their experience, and support upselling opportunities
Engage guests to understand their dining preferences and assist with making reservations at the hotel's restaurant outlets, ensuring a personalized and memorable culinary experience. Upsell premium dining options, special events, or enhancements when applicable.
Knowledge of all Food and Beverage outlets, hours, menu offerings and special events
Answer guest inquiries about hotel services, facilities, and hours of operation. Knowledge about surrounding areas.
Have knowledge of all guest room layouts, bed types, décor, room types the hotel offers.
Book room reservations with a focus on maximizing revenue and supporting upselling opportunities to enhance the guest experience and overall profitability.
Enter all reservation types onto each platform according to standard operating procedures.
Communicate and work closely with the Sales Department relating group booking when applicable.
Maintain accurate files and reports; must be well-organized and able to effectively monitor and manage the department inbox to ensure timely responses and follow-ups.
Book and block rooms in accordance with hotel standards, including managing Group Rooming Lists and Booking Agreements when applicable.
Handle all related reservations, including V.I.P. reservations, packages, and discounts/promotions.
Performance will be evaluated based on call quality, with a strong emphasis on revenue generated from captured calls and effective conversion of inquiries into bookings.
Participate in team meetings and contribute insights on trends, guest feedback, and opportunities to optimize revenue and enhance the guest experience.
Send confirmations itinerary when needed on the appropriate platform
Process advance deposits and utilize upsell strategies to capture all revenue parameters, enhancing guest planning and overall satisfaction.
Anticipate guest needs and take proactive initiative to resolve concerns, turning challenges into opportunities to build loyalty; communicate effectively with relevant departments to ensure seamless service and uncover moments to discover and delight.
Multi-task efficiently in a fast-paced environment while ensuring accuracy, attention to detail, and proper grammar in all guest communications and documentation.
Serve as the primary point of contact by professionally answering and managing incoming internal and external calls, demonstrating strong verbal communication skills and ensuring clear, courteous, and effective interactions with guests and team members.
Proactively identify guest preferences and recommend personalized spa experiences that enhance the overall stay and drive revenue.
Ensure all spa-related communications are handled in a professional and service-oriented manner consistent with Forbes and LQA standards.
Knowledgeable on spa hours of operations, policies and cancellation terms.
Be well-versed in the spa reservation system to accurately create, modify, and cancel appointments while ensuring availability aligns with treatment timing and therapist scheduling.
Maintain in-depth knowledge of all spa treatments, services, room and spa package offerings, and seasonal promotions to confidently guide guest inquiries and support upselling opportunities.
Qualifications
Qualifications:
Previous experience passionately providing service to others. Excellent phone skills are needed.
The best part of serving others is creating experiences for them that go beyond the expected.
Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing
Must be available to work a flexible schedule based on operational needs, including AM/PM shifts, weekends, and holidays.
High School Diploma; Hospitality, Business and Revenue Management Major
Strong Customer Service and Sales Experience
Excellent written and verbal communication skills
Able to multitask handling incoming calls via phone, text message, emails, providing information.
Desirable/Would Like:
Previous Reservation/Front Office/Food & Beverage Experience in a luxury environment
Bilingual in both English and Spanish; Additional Language is a plus
Proficient in Microsoft Office and various hotel management systems
Knowledge on Forbes, LQA, AAA Standards
Prior experience with SynXis application, HMS, OpenTable Preferred
Demonstrable problem solving and critical thinking skills
Sales Techniques
#LakeNonaWaveHotel #LI-Onsite
$24k-33k yearly est. Auto-Apply 9d ago
Call Center Sales Agent- Inbound
Description This
Call center agent job in Orlando, FL
Are you a result oriented and persuasive sales professional? Then Start your next adventure by joining our elite sales team! Every single day will be a new opportunity for you to improve the lives of our guests, reach your personal income goals in a base plus sales commission environment and accelerate your career. The ability to be punctual, establish rapport, overcome objections and meet sales goals are vital to success in this role.
Call Transfer Incentive Plan includes Weekly, Monthly and sales incentives.
Yearly Earning Potential: Our top performers average $100,000+ per year
We are looking for a self-starter with a deep desire to succeed is our ideal candidate. Self-motivated, persuasive, and capable of operating independently. Individuals can earn confidence by overcoming challenges and appreciating the advantages of working in sales. Has a calm, outgoing, and professional demeanor and strives to provide superior customer service. It is important to be teachable and ready to learn!
As a Call Transfer Sales Agent, you will address the customer in a professional and welcoming manner, clarify the specifics and advantages of the heavily discounted getaway package, answer questions, and discuss objections using our sales approach. Your primary goal as a call transfer agent is to qualify our callers and sell our highly discounted vacation packages to preview our luxurious resorts; These tours are designed to promote our breathtaking resorts, which offer the customer the possibility of building lasting memories with vacation ownership.
High School Diploma or GED
Able to work flexible shifts to include weekdays, evening and weekends
Previous sales experience/ tele sales experience is preferred
Previous sales and marketing experience in a similar luxury goods or services sector is a plus
Individuals who are financially driven
A sharp professional image with the ambition to make things happen.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Walk-In Interviews on Mondays and Wednesdays from 11:00am to 3:00pm! 1800 Metrocenter Blvd, Orlando, FL 32835 - Check-in at reception. Must be dressed interview appropriate (business casual)
All of our leads are inbound transfers (No outbound calling)!
We remained open and working full time through the pandemic.
We have social distancing measures, temperature checks, frequent cleaning and the use of PPE. For more information you can visit ***************************
Excellent health care options (medical, dental, and vision that encourage vital preventative care)
Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation
All new Team Members are automatically enrolled in the HGV Retirement Savings Plan
Our Go Hilton Team Member Travel Program offers up to 30 room nights per year at our employee rate and 50% off at participating hotel-operated restaurants. Pass the savings on to loved ones since HGV allows you to share up to 70 additional discounted room nights per year
Employee Stock Purchase Plan become an owner in our company. Eligible team members can purchase HGV common stock at a discount,
And so much more
$24k-33k yearly est. Auto-Apply 20d ago
Call Center Representative
Bags 4.3
Call center agent job in Orlando, FL
Job Description
Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience-especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we're reimagining how people move through their journeys-saving time, reducing hassle, and ensuring every step feels effortless and efficient.
Responsibilities
As a leading airline and luggage service provider across the nation, we are seeking energetic and outgoing candidates to join our CallCenter family. The role of a Customer Service Representative is answer and handle high volume of phone calls in a polite and professional manner ranging from customer service questions to answering support questions from our many customers and subcontractors throughout the United States. This also includes answer inquiries and questions, handle complaints, troubleshoot problems and provide information for airline passengers who require their luggage to be delivered.
The candidate will be self-motivated, have excellent customer service skills and have experience with working with computers. Our ideal candidate must have strong organizational skills, and be able to follow instructions & complete assignments and tasks in a timely manner. This is a team oriented, fast paced environment with a lot of hands on training, support and guidance.
Field incoming requests from end users and customers via telephone, e-mail or other established support channels
Document all relevant information including name, organization, contact information, asset details, nature of issue, troubleshooting steps taken and resolution.
Utilize knowledgebase, FAQs, peers and all other available resources to aid in incident resolution to resolve customers' issues effectively and efficiently.
Create a positive customer service experience and build strong relationships through active listening, ensuring timely resolution or escalation, communicating promptly on progress and handling customers with a professional attitude
Answer incoming technical requests, quickly analyze, test and resolve the calls
Create requests using our ticketed tracking system to create and track progress of request
Process requests that are created via email and communicate with end users
Create a positive customer service experience and build strong relationships through active listening, ensuring timely resolution or escalation, communicating promptly on progress and handling customers with a professional attitude
Answer incoming technical requests, quickly analyze, test and resolve the calls
Create requests using our ticketed tracking system to create and track progress of request
Monitor and manage orders following up on statuses and progress
Communicate to end users and customers providing updates and statuses on their inquiries.
Requires a patient and understanding individual who knows how to satisfy customers and maintain a cool demeanor
Accurately enter data to ensure the orders are placed correctly.
Collaborate with co-workers to ensure all orders are entered for the day.
Ability to work independently and be able to work under pressure
Utilize computer systems and multiple applications to manage orders
Handling instances that involve customers who have been separated from their luggage
Qualifications
Exceptional written and verbal communication skills.
Ability to work collaboratively in a team environment and support team decisions.
Solid multi-tasking, prioritization and organizational skills. .
Travel Industry experience is a plus
Must be available to work holidays and weekends
Must be available to work our evening shifts between 3 PM-11:30 PM & 4 PM - 12:30 AM
Appearance Guidelines
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company's business standards.
For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted
No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
Clean & well-maintained approved uniforms must be worn on shift
Additional requirements as specified by management
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit; reach with hands and arms; stand; walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.
Salary Range: $16.00 per hour
Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
________________________________________
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.
$16 hourly 8d ago
(RN) Call Center Nurse Specialist // Orlando FL 32822
Mindlance 4.6
Call center agent job in Orlando, FL
Business CallCenter Nurse Specialist Visa GC/Citizen Division Pharmaceutical Pay Negotiable Contract 6 Month Temp-to-Hire on performance Timings Mon - Fri between 12.30AM - 9.00PM Qualifications
Provides telephonic professional nursing services in support of contracts to include: telephonic patient support and resource, data collector, referral source, and nurse educator to patients. Works under moderate supervision.
Essential Duties and Responsibilities
1. Adheres to principles as stipulated by program specific contractual agreements and Accredo Health Service's practices which may include:
·
Patient Support: Make outbound phone calls to patients who have opted into a patient compliance program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
·
Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources to patients.
·
Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care.
·
Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes
·
Educator: Complete patient teaching in relation to the use of products
2. Participates in program specific customer meetings and training sessions.
3. Participates in program specific orientation meetings and demonstrates clinical competency on written tests.
4. Performs special projects and performs other duties as it pertains to specific contract performance.
Other Job Functions
·
Performs other related duties as assigned or requested.
Scope of Position Responsibilities
·
For Internal and External Relationships:
Responsible for customer and patient interactions.
·
For Organization Influence
: Limited - Works within the guidelines of a specific program.
·
Limits of Authority
: Works under the authority level as assigned by manager, not to exceed manager limits. Reports to the company or division manager or director.
Job Qualifications
·
Required Education and Experience: BA/BS degree; Registered Nursing program (RN) certification required. 4 years (or more) of hands-on nursing experience and direct patient care service required; Specialty Pharmacy experience preferred. Active, unrestricted Nursing license in the state of employment.
·
Knowledge and Abilities: Knowledge and experience in the areas of Neurology, Multiple sclerosis, Rheumatology, Dermatology, Pulmonology, Gastroenterology, Infectious Disease, Asthma, Oncology, or Pediatrics. Good phone etiquette and previous telephonic clinician work experience is preferred. Demonstrated ability to work cross-functionally to improve quality and service. Good interpersonal skills, problem solving skills. Demonstrated ability to multi-task, detail-oriented, and the ability to adapt in a dynamic fast paced work environment.
License/Certifications
·
Ability to obtain and sustain Nursing license in required states including but not limited to: Indiana
Additional Skills
·
Analyze data
·
Answer telephones
·
Develop/maintain networks on a broad cross section
·
Effective at group involvement
·
Handle multiple tasks
·
Compile data/statistics
·
Establish filing system
·
Input data into computer systems
·
Use computerized spreadsheets to conduct analysis
·
Problem solving
·
Research information
·
Strong communications-written and verbal
·
Time management
·
Effective interpersonal, negotiating and communication skills required.
Computer Skills
·
Data entry
·
Visual concentration on computer screens
·
Multi-user computer systems
·
Personal Computer
·
Microsoft Office - Word, Excel, Microsoft Office
Working Conditions/Physical Demands
Normal office environment
Lifting under 10 pounds
Ability to travel for contract requirements
If you are available and interested then please reply me with your
“
Chronological Resume”
and call me on
**************
.
Additional Information
Thanks & Regards,
Ranadheer Murari
|
Team Recruitment
|
Mindlance, Inc.
|
W
:
************
*************************
$25k-32k yearly est. Easy Apply 2d ago
Call Center Representative- Lake Mary
United Solutions Company 4.0
Call center agent job in Lake Mary, FL
JOB TITLE: ACCOUNT RESOLUTION SPECIALIST DEPARTMENT: Collection Services JOB TYPE: Full-time SALARY: Starting rate of $17.00 per hour. May vary based on experience. Efficiently recover payments, negotiate plans, and resolve billing issues with precision. Join us for impactful work in financial recovery alongside our amazing team of collectors.
BENEFITS:
Health Insurance
Life Insurance
Accidental Death & Dismemberment Insurance
Paid Time Off
11 Paid Holidays
Flexible Spending Account
Dental Insurance
Vision Insurance
401(k) Savings with 6% company match
Mission
The mission of the United Solutions Company is to host quality products and services using the best of breed technology, with an emphasis on service and collaboration, to help our customers remain competitive and profitable.
Job Summary
As an Account Resolution Specialist I at United Solutions Company, you will play a pivotal role in our debt collection efforts, working diligently to resolve outstanding accounts on behalf of our clients. You will engage with debtors professionally and empathetically, seeking to find mutually agreeable solutions while adhering to industry regulations and ethical standards.
Responsibilities:
Initiate contact with debtors via phone calls, emails, texts, and letters to discuss overdue accounts and negotiate payment arrangements.
Document all communication and interactions with debtors accurately and thoroughly in the client's system of record.
Analyze debtors' financial situations to assess their ability to repay debts and develop appropriate repayment plans within the guidelines of the client.
Negotiate settlements, payment extensions, and other arrangements within the scope of our clients' policies and regulatory requirements.
Provide exceptional member service by addressing debtors' inquiries, concerns, and requests promptly and professionally.
Have the communication skills to overcome common objections.
Collaborate with internal departments and team members to resolve escalated issues and achieve collection targets.
Stay informed about relevant laws, regulations, and industry best practices related to debt collection and consumer protection.
Meet or exceed performance metrics, including collection quotas, call quality standards, and compliance measures.
Qualifications:
High school diploma or equivalent required; Associate's or Bachelor's degree in finance, business administration, or related field preferred.
Previous experience in debt collection, customer service, or financial services is preferred.
Strong communication and negotiation skills, with the ability to build rapport and influence others effectively.
Detail-oriented and proficient in data entry and documentation.
Ability to work independently and collaboratively in a fast-paced environment.
Familiarity with consumer lending practices, debt collection laws, and regulatory compliance is a plus.
Proficiency in using computer systems, MS Office Suite, and customer relationship management (CRM) software.
$17 hourly Auto-Apply 60d+ ago
Call Center Associate Director - Inbound & Outbound Sales
Keller Postman
Call center agent job in Lake Mary, FL
At Postman Law we are dedicated to creating a workplace where passionate professionals can make a real difference. Our team of experienced personal injury attorneys and case staff work together to advocate for individuals who have been wronged or injured. We guide clients through every step of their journey to ensure they receive the justice and compensation they deserve. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do.
Purpose: We are seeking a highly driven CallCenter Associate Director to lead our nationwide inbound and outbound sales operations for a fast-growing personal injury law firm. The ideal candidate will possess a high sense of urgency, exceptional technical and analytical capabilities, and a proven ability to optimize callcenter performance to drive conversions and client sign-ups.
This role oversees a team of 50+ sales agents, with planned growth to over 200 agents in the next 24 months. The CallCenter Associate Director will be responsible for scaling operations, improving close rates, and building a world-class sales organization that delivers measurable results.
This is a full-time, in-person position based in our Lake Mary, Florida, office and comes with a competitive annual base salary, year-end discretionary bonus, and benefits.
Primary Responsibilities:
Leadership & Strategy
Lead, coach, and motivate a distributed team of inbound and outbound sales agents to achieve and exceed performance targets.
Develop and implement sales strategies, scripts, and best practices that drive higher close rates and maximize client sign-ups.
Build and sustain a high-performance culture emphasizing speed, accountability, and service excellence.
Operational Management
Oversee day-to-day callcenter operations to ensure all KPIs related to speed-to-lead, abandon rate, close rate, and agent productivity are consistently met.
Continuously monitor lead flow and agent availability to ensure rapid response and minimize missed opportunities.
Identify operational inefficiencies and implement data-driven solutions to improve efficiency and performance.
Technical & Analytical Excellence
Manage CRM and callcenter systems such as Twilio, Five9, RingCentral, Salesforce, HubSpot, or similar platforms.
Create and analyze detailed performance reports, tracking trends, conversion metrics, and lead sources to identify opportunities for growth.
Collaborate cross-functionally with Marketing, Intake Operations, Development, and Legal Operations to ensure a seamless handoff from lead generation to signed client.
Performance Optimization
Develop and refine key performance indicators (KPIs) and real-time dashboards to track and visualize critical sales metrics.
Conduct regular coaching, performance reviews, and training sessions with agents and team leaders to enhance skill development.
Identify and implement growth strategies to increase conversion rates and improve client onboarding experiences.
Key Performance Indicators (KPIs)
Close Rate: Percentage of qualified leads successfully converted into signed clients.
Speed-to-Lead: Average time from lead creation to first contact and client sign-up.
Agent Performance: Individual productivity, conversion efficiency, and process adherence.
Qualifications:
Bachelor's degree in Business, Communications, or a related field, or equivalent experience.
10+ years of callcenter management experience; 5+ years in a sales-focused, performance-based director-level role preferred.
Proven success managing large, multi-state sales or intake teams (100+ agents).
Advanced proficiency with CRM systems, dialer technology, and call analytics software.
Strong analytical, reporting, and strategic decision-making skills.
Exceptional leadership, communication, and coaching abilities.
Experience in legal intake or personal injury law preferred but not required.
Keller Postman is an Equal Opportunity Employer. For California Applicants, please find our CRPA information here.
$23k-35k yearly est. Auto-Apply 36d ago
Call Center Representative (Insurance Agency) Hourly + Commission
Jwanaix Group LLC
Call center agent job in Orlando, FL
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Location: Orlando, FL (In-Office Only)
Schedule: MondayFriday, 9:00 AM5:00 PM
Company: Jwanaix Group
Join a Serious, Fast-Growing Team Not Just Another Job
Jwanaix Group is expanding, and we are looking for serious, reliable, motivated individuals who want more than just a paycheck we want people who want to grow
with
us. When you join our team, we treat you like a partner, not a number. If youre coachable, hungry for success, and ready to build a career, this is the place for you.
If youre unsure about what you want or not ready to show up consistently, please do not apply. We invest heavily in our people, so we are only seeking candidates committed to learning, improving, and taking this opportunity seriously.
About the Role
As a CallCenter Representative, you will work under the direct supervision of our Sales Manager, calling warm leads, pre-qualifying customers, and transferring them to a licensed Insurance Advisor who will help them secure the best insurance policy.
This job is ideal for someone who wants stability, growth, and a clear career path in the insurance industry. Experience is not required we fully train you.
Daily Responsibilities
Call warm, pre-generated leads
Pre-qualify customers using proven scripts and training
Transfer interested prospects to an Insurance Advisor
Enter accurate notes into our CRM system
Provide excellent customer service on every call
Support the Sales Manager and complete additional tasks as needed
What Were Looking For
Serious and dependable no excuses, no drama
Professional communication and a clear speaking voice
Coachable, patient, and willing to learn
Basic computer skills
CRM or customer service experience is a plus
Must be authorized to work in the United States
Must be able to work on-site in Orlando, FL (NOT remote)
Compensation & Benefits
Hourly pay + performance-based commission
Bonus opportunities
Full training provided no experience needed
Career growth inside a fast-scaling insurance agency
Supportive, high-performance team environment
Why Work With Jwanaix Group?
Youre treated like a partner in the mission
Real opportunity for advancement not empty promises
Consistent schedule (MonFri, 95)
Hands-on coaching and professional development
We reward effort, discipline, and results
Ready to Build a Real Career? Apply Today.
If youre dependable, motivated, and ready to grow with a company that invests in your success, we want to meet you. If youre not sure what you want or struggle with commitment, this job is not for you.
Apply now and take the first step toward a rewarding, long-term future with Jwanaix Group.
$23k-31k yearly est. 20d ago
Call Center Sales Representative
Lisle Group
Call center agent job in Lake Mary, FL
Currently recruiting for an upcoming training class to fill multiple callcenter sales roles. In this role, you will not actually be selling a product but you must be comfortable having sales oriented conversations with business customers in support of a major national brand. The job consists of telephone-based prospecting - cold calling - to small business owners and merchants.
The hourly page for this role is $11 per hour plus commission ($300 per month at goal) and bonuses for attendance. This will be a 5-6 month temporary role with a strong chance for top performers to move into a permanent role after 90 days (plus a pay and commission increase). This is a Mon-Fri role with no weekends or night shifts.
Qualifications
Sales skills/comfort with having business to business conversations to achieve an objective
Strong track record of attendance
Strong typing/data entry skills (test will be administered prior to your interview)
Additional Information
All your information will be kept confidential according to EEO guidelines.
$11 hourly 2d ago
Call Center Specialist - East Orlando / Kissimmee, FL
First Choice Pediatrics Inc. 3.2
Call center agent job in Orlando, FL
Positions in Winter Garden/Alafaya/Kissimmee Poinciana
CallCenter Specialist Under the supervision of the Clinical Management, the CallCenter Specialist is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. This position manages all incoming calls, front desk check-in, collecting copay's, COTA signatures, check-out processes, communication between providers and other staff. Screening calls to escalate to triage or management and communication with patients waiting on timeliness of providers. QUALIFICATIONS
Ability to multi-task and manage multiple lines and issues at once, while maintaining a positive attitude and excellent customer service.
Knowledge of third-party payers including federal, state and private health plans.
Customer service experience in a health care setting.
Experience with EMR, authorizations, managing multiple lines, collecting copay's, and completing Registrations. SPECIAL CONDITIONS Must be able to work various hours and locations based on business needs and be able to work overtime as required.
$25k-31k yearly est. Auto-Apply 60d+ ago
Call Center Operator - 2nd Shift
Westgate Resorts
Call center agent job in Orlando, FL
The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida's world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you'll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.
Job Description
As a Resort Services Operator, you will:
* Provide friendly, positive, and hospitable service to our in-house guests
* Answer calls using the phone routing system
* Route calls and take messages for the appropriate departments
* Ensure faxes and mail is distributed and handled correctly
Qualifications
Job Requirements:
* Must have schedule flexibility; Nights, Weekends, and Holidays
* Callcenter experience preferred.
Additional Information
Why Westgate?
* Comprehensive health benefits - medical, dental and vision
* Paid Time Off (PTO) - vacation, sick, and personal
* Paid Holidays
* 401K with generous company match
* Get access to your pay as you need it with our Daily Pay benefit
* Family benefits including pregnancy, and parental leave and adoption assistance
* Wellness Programs
* Flexible Spending Accounts
* Tuition Assistance
* Military Leave
* Employee Assistance Program (EAP)
* Life, Disability, Accident, Critical Illness & Hospital Insurance
* Pet Insurance
* Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
* Advancement & development opportunities
* Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
$22k-30k yearly est. 5d ago
Public Safety Command Center Operator (Varying Shifts)
Nemours
Call center agent job in Orlando, FL
Nemours is seeking a Public Safety Command Center Operator (Full-Time), to join our Nemours Children's Health team in Orlando, Florida.
This position monitors the operations of building systems including mechanical, electrical, fire safety, emergency generators, medical gas alarms, security, medical and environmental systems. The Public Safety Command Center Operator will adjust systems or contact appropriate resources to correct variations to established parameters. The position receives work requests and dispatches work, makes emergency announcements, enters work orders, receives and relays call information to staff and in general assists with the flow of information to ensure the effective operation of key procedural and control systems. The Public Safety Command Center Operator will receive calls for service and dispatch Public Safety Officers as appropriate. The position will page out alarms, codes, and alerts as necessary.
Monitor security technology including cameras, access control, duress alarms, emergency call box alarms and infant abduction system.
Monitors and responds per procedure to fire alarm systems, smoke control, and related fire suppression systems. Assist with testing of these systems, as required. Monitors and responds to electrical systems, generators and related alarms.
Maintains radio contact and accountability for all Public Safety staff and monitors news sources and situations with potential impact to Nemours Children's Health.
Maintain equipment and alarm status and enter service tickets as appropriate.
Proactively dispatch Public Safety Officers to areas of potential need based off observations from camera and/or access control systems and pages out alarms, codes and alerts.
Maintains appropriate log books, post orders, daily activities and other associated Public Safety materials.
Other duties as assigned.
Job Requirements
High School Diploma required.
Minimum of three (3) to six (6) months experience required.
Possesses and maintains Florida Class D Security license required.
Proficient in all computer and technology applications utilized by Public Safety Department.
Working knowledge of security policies, procedures and practices.
Able to work varying shift assignments including nights, weekends and holidays.
#LI-EP1
$22k-30k yearly est. Auto-Apply 42d ago
Customer Support Agent
Acorn Stairlifts, Inc. 4.4
Call center agent job in Orlando, FL
Customer Support Agent - Full-Time (On-Site) ***To be successful in this position requires proper phone skills of a traditional customer service role but also it is helpful to have mechanical aptitude.*** Join Our Growing Team at Acorn Stairlifts! Acorn Stairlifts is seeking a Customer Support Agent to provide outstanding customer service and technical support to our customers. If you excel in fast-paced environments, enjoy problem-solving, and have strong communication skills, this is a great opportunity to grow your career with a leading industry company.
What You'll Do
Serve as the primary point of contact for customer and dealer inquiries
Resolve customer concerns with professionalism and empathy
Provide basic technical assistance and escalate complex issues
Document customer interactions and complete incident reports
Confirm service appointments and coordinate daily scheduling
Assist customers with parts orders and service call scheduling
Determine warranty coverage and support accurate invoicing or collections
Identify recurring service issues and escalate when necessary
Process RMAs and respond to voicemail and email support requests
Follow all safety, security, and company procedures
What We're Looking For
Proficient in Microsoft Windows; strong typing skills
Excellent verbal and written communication
Customer-focused mindset with strong listening skills
Ability to handle difficult situations with professionalism
Strong analytical and troubleshooting abilities
Team-oriented, adaptable, and able to work in a changing environment
Reliable with strong work ethic and schedule adherence
Education & Experience
Associate's degree (preferred), OR
2-4 years of customer support or related experience, OR
Equivalent combination of education and experience
Physical & Work Requirements
Ability to occasionally lift up to 10 lbs
Primarily a desk-based role with regular sitting, speaking, and listening
Moderate office noise level
Reasonable accommodations available
What We Offer
Comprehensive benefits package: Medical, Dental, Vision
Enrollment in company 401(k) program, with company match
Company-paid Life Insurance + Short- and Long-Term Disability
7 paid holidays + 10 days paid time off annually; paid time off increases to 15 days annually after 2 years
A supportive, energetic workplace where success is celebrated
About Acorn Stairlifts
Employing more than 1,700 people worldwide, Acorn Stairlifts is the world's largest independent manufacturer and supplier of stairlifts, with operations in over 84 countries. We are committed to improving customer mobility and independence-one lift at a time.
$26k-34k yearly est. 1d ago
Call Center Agent
Coraltreehospitality
Call center agent job in Orlando, FL
You will be a key ambassador of the Wave Hotel experience, serving as the first point of contact for guests. In this well-rounded role, you will provide intuitive service while assisting with room reservations, food and beverage offerings, spa inquiries and insights into our surrounding area. You will confidently manage guest inquiries, ensure accurate booking details, and offer customized recommendations that reflect our distinctive lifestyle-driven brand. Your genuine enthusiasm and in-depth knowledge of our property will help create exceptional, seamless experiences from the very first interaction.
At CoralTree Hospitality, we're committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Joining the CoralTree team means gaining access to an exceptional benefits package designed with you in mind. Join us and discover a workplace where your contributions are valued and rewarded every day.
Explore Freely: Immerse yourself in our Team Member Travel Program, where you'll enjoy complimentary and discounted stays at CoralTree Hospitality properties, allowing you to explore new destinations effortlessly.
Share the Experience: Enjoy UNLIMITED Friends and Family discounted rates, creating unforgettable memories together.
Comprehensive Health Coverage: Take charge of your well-being through our pre-tax flexible benefit plan, covering healthcare and dependent care expenses, tailored to your needs. Our comprehensive medical, dental, vision, life, and disability benefits, including pet insurance ensures peace of mind for you, your family, and your furry companions.
Build for the Future: Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security.
Support When You Need It: Navigate life's challenges with confidence through our Employee Assistance Program, providing support when you need it most.
Enriched Lifestyle: Enjoy a balanced lifestyle with paid vacation, sick days, and holidays, giving you time to recharge and celebrate with loved ones.
Exclusive Discounts: Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, and more, making every day a little more extraordinary.
As a member of the Lake Nona Wave Hotel team, you'll also benefit from:
Enhanced Wellness: Benefit from special rates at the Lake Nona Performance Club, enhancing your wellness journey.
Culinary Delights: Indulge in discounts at Tavistock Group Restaurants, savoring culinary experiences at exceptional value.
Complimentary, Convenience, and Comfort: Receive team member meals, uniforms, and parking, ensuring convenience and comfort during your workday.
Responsibilities
Professionally and warmly answer all incoming calls with enthusiasm and efficiency, in accordance with our service parameters and performance metrics, delivering exceptional service and creating positive, memorable experiences for guests and associates alike.
Responding to guest inquiries via the hotel's text communication platform to ensure timely, personalized service across all channels.
All tasks and guest interactions must be performed in alignment with Forbes, LQA, and AAA standards to ensure a consistent, elevated level of service that reflects the brand's commitment to excellence.
Collaborate with various departments related to guest inquiries from Housekeeping, Food & Beverage outlets, Welcome Desk and Guest Relations
Remain well-informed about the pool and recreation areas, including hours of operation, upcoming events, and current cabana or daybed offerings, to proactively assist guests, enhance their experience, and support upselling opportunities
Engage guests to understand their dining preferences and assist with making reservations at the hotel's restaurant outlets, ensuring a personalized and memorable culinary experience. Upsell premium dining options, special events, or enhancements when applicable.
Knowledge of all Food and Beverage outlets, hours, menu offerings and special events
Answer guest inquiries about hotel services, facilities, and hours of operation. Knowledge about surrounding areas.
Have knowledge of all guest room layouts, bed types, décor, room types the hotel offers.
Book room reservations with a focus on maximizing revenue and supporting upselling opportunities to enhance the guest experience and overall profitability.
Enter all reservation types onto each platform according to standard operating procedures.
Communicate and work closely with the Sales Department relating group booking when applicable.
Maintain accurate files and reports; must be well-organized and able to effectively monitor and manage the department inbox to ensure timely responses and follow-ups.
Book and block rooms in accordance with hotel standards, including managing Group Rooming Lists and Booking Agreements when applicable.
Handle all related reservations, including V.I.P. reservations, packages, and discounts/promotions.
Performance will be evaluated based on call quality, with a strong emphasis on revenue generated from captured calls and effective conversion of inquiries into bookings.
Participate in team meetings and contribute insights on trends, guest feedback, and opportunities to optimize revenue and enhance the guest experience.
Send confirmations itinerary when needed on the appropriate platform
Process advance deposits and utilize upsell strategies to capture all revenue parameters, enhancing guest planning and overall satisfaction.
Anticipate guest needs and take proactive initiative to resolve concerns, turning challenges into opportunities to build loyalty; communicate effectively with relevant departments to ensure seamless service and uncover moments to discover and delight.
Multi-task efficiently in a fast-paced environment while ensuring accuracy, attention to detail, and proper grammar in all guest communications and documentation.
Serve as the primary point of contact by professionally answering and managing incoming internal and external calls, demonstrating strong verbal communication skills and ensuring clear, courteous, and effective interactions with guests and team members.
Proactively identify guest preferences and recommend personalized spa experiences that enhance the overall stay and drive revenue.
Ensure all spa-related communications are handled in a professional and service-oriented manner consistent with Forbes and LQA standards.
Knowledgeable on spa hours of operations, policies and cancellation terms.
Be well-versed in the spa reservation system to accurately create, modify, and cancel appointments while ensuring availability aligns with treatment timing and therapist scheduling.
Maintain in-depth knowledge of all spa treatments, services, room and spa package offerings, and seasonal promotions to confidently guide guest inquiries and support upselling opportunities.
Qualifications
Qualifications:
Previous experience passionately providing service to others. Excellent phone skills are needed.
The best part of serving others is creating experiences for them that go beyond the expected.
Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing
Must be available to work a flexible schedule based on operational needs, including AM/PM shifts, weekends, and holidays.
High School Diploma; Hospitality, Business and Revenue Management Major
Strong Customer Service and Sales Experience
Excellent written and verbal communication skills
Able to multitask handling incoming calls via phone, text message, emails, providing information.
Desirable/Would Like:
Previous Reservation/Front Office/Food & Beverage Experience in a luxury environment
Bilingual in both English and Spanish; Additional Language is a plus
Proficient in Microsoft Office and various hotel management systems
Knowledge on Forbes, LQA, AAA Standards
Prior experience with SynXis application, HMS, OpenTable Preferred
Demonstrable problem solving and critical thinking skills
Sales Techniques
#LakeNonaWaveHotel #LI-Onsite
$24k-33k yearly est. Auto-Apply 10d ago
(LPN) Call Center Nurse Specialist // Orlando FL 32822
Mindlance 4.6
Call center agent job in Orlando, FL
Business CallCenter Nurse Specialist Visa GC/Citizen Division Pharmaceutical Pay Negotiable Duration 3 Months contract Qualifications DESCRIPTION Essential Duties and Responsibilities · Adheres to principles as stipulated by program specific contractual agreements and UBC Service's practices which may include:
o
Patient Support:
Make outbound phone calls to patients who have opted into a patient support program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
o
Resource:
Answer patient, consumer and healthcare professional questions and suggest appropriate resources.
o
Referral Source:
Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care.
o
Collect Data:
Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes in an electronic environment.
o
Educator:
Complete patient teaching in relation to the use of products
·
Participates in program specific customer meetings and training sessions.
·
Participates in program specific orientation meetings and demonstrates clinical competency on written tests.
·
Performs special projects and performs other duties as it pertains to specific contract performance.
Other Job Functions
·
Performs other related duties as assigned or requested.
Job Qualifications
Required Education and Experience:
High school degree or equivalent; Licensed Practical Nursing program (LPN) certification required. 3 years of hands-on nursing experience through direct patient care or Specialty Pharmacy experience. Active, unrestricted Nursing license in the state of employment
License/Certifications
·
Ability to obtain and sustain Nursing license in required states including but not limited to: Florida
Additional Skills
·
Analyze data
·
Answer telephones
·
Develop/maintain networks on a broad cross section
·
Effective at group involvement
·
Handle multiple tasks
·
Compile data/statistics
·
Establish filing system
·
Input data into computer systems
·
Problem solving
·
Research information
·
Strong communications-written and verbal
·
Time management
·
Effective interpersonal, negotiating and communication skills required.
Computer Skills
·
Accurate Data entry
·
Windows Environment
·
Online Applications
·
Visual concentration on computer screens
·
Multi-user computer systems
·
Personal Computer
·
Microsoft Office - Word, Excel, Microsoft Outlook
Working Conditions/Physical Demands
·
Normal office environment
·
Lifting under 10 pounds
If you are available and interested then please reply me with your updated copy of resume or can call me at
**************
.
Additional Information
Thanks & Regards,
Ranadheer Murari
|
Team Recruitment
|
Mindlance, Inc.
|
W
:
************
*************************
$25k-32k yearly est. Easy Apply 2d ago
Call Center Operator - 2nd Shift
Westgate Resorts
Call center agent job in Orlando, FL
The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida's world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you'll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.
Job Description
As a Resort Services Operator, you will:
Provide friendly, positive, and hospitable service to our in-house guests
Answer calls using the phone routing system
Route calls and take messages for the appropriate departments
Ensure faxes and mail is distributed and handled correctly
Qualifications
Job Requirements:
Must have schedule flexibility; Nights, Weekends, and Holidays
Callcenter experience preferred.
Additional Information
Why Westgate?
Comprehensive health benefits - medical, dental and vision
Paid Time Off (PTO) - vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
How much does a call center agent earn in Port Orange, FL?
The average call center agent in Port Orange, FL earns between $20,000 and $39,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.
Average call center agent salary in Port Orange, FL