Call center agent jobs in Providence, RI - 653 jobs

Call Center Agent This is a 13 weeks contract assignment with one of the large Health System based out of Massachusetts state. Duration: 13 weeks Shift: Days (Friday, Saturday, Sunday, Monday) Job Summary: 1. Receives and responds to telephone calls and referrals regarding urgent and emergent behavioral health services. 2. Registers, screens, and completes insurance checks for individuals seeking services. 3. Performs telephonic interventions which include, but are not limited to, crisis support and de-escalation of individuals in Crisis. 4. For urgent and emergent services, assists Clinicians with arranging dispositions of cases inpatient bed Searches, making referrals, arranging transportation (cab or ambulance) etc.) 5. Assigns and schedules initial assessments for urgent and emergent services. 6. Obtains insurance authorizations, processes referrals and obtains information and enters into Electronic Health Record (EHR). 7. Communicates to supervisor information gathered for referrals from identified high priority referral sources, including (but not limited to) the Department of Mental Health and hospital inpatient programs. 8. Demonstrates knowledge of services and resources available Job Requirements: Education Preferred: Bachelor's degree in HR , Psychology, or Sociology. Experience is required from a high-stress healthcare environment.

Job Details: Job Title: CSR Planner Pay Rate: $25-$27/hour (W2, No Benefits) - based on experience Schedule: 1st Shift | 7:30 AM - 4:00 PM Duration: 1-Year Contract with Potential for Permanent Conversion About the Role: We are hiring a CSR Planner to join a highly technical, engineering-driven manufacturing plant specializing in instrumentation materials. This role is based onsite in Foxborough, MA, and supports a close-knit team of approximately 20 professionals across Customer Service, Planning, and Purchasing. You'll work in a diverse, collaborative environment where teamwork is encouraged, ideas are valued, and everyone has the opportunity to contribute to team discussions and process improvement initiatives. This role is ideal for someone seeking career growth, upward mobility, and hands-on experience within a complex manufacturing operation. Periodic travel may be available for training opportunities. Key Responsibilities: Enter and manage customer orders, interpret requests, and assign work to appropriate team members. Serve as a liaison between internal teams and external customers, coordinating with manufacturing, sales, distribution, and field service. Handle customer inquiries and complaints related to order status, production, delivery, and billing in a timely and accurate manner. Perform order processing, error correction, and maintenance for order-based and proposal-based requests. Coordinate product selection, order placement, delivery schedules, and expediting with customers. Proactively resolve customer issues to strengthen relationships and drive positive feedback. Provide product information, including limited technical details when required. Maintain and update data across systems such as SAP, Quote-to-Cash, Salesforce, Buy Automation, shared drives, and external portals. Qualifications: No degree required. Strong verbal and written communication skills. Ability to prioritize work, meet deadlines, and work independently in a fast-paced environment. Proven ability to build and maintain effective working relationships with internal and external partners. Strong mediation, negotiation, and facilitation skills. Working knowledge of Microsoft Windows and standard business applications (Word, Excel, Access). Experience using Salesforce is preferred. SAP experience is a plus. Why Consider This Role? Engineering-focused manufacturing environment. Collaborative and diverse team culture. Opportunity to grow skills and advance within the organization. Potential for permanent conversion. If you enjoy customer interaction, thrive in a manufacturing or engineering setting, and are eager to grow your career, we'd love to hear from you.

Rate: $21 per hour to $23 per hour upon completion of training (60 days) Schedule: 8:30AM-5PM Who We're Looking For We are looking for dependable, detail-oriented individuals who want to be part of a growing, mission-driven team. As a member of our Customer Service Team, you'll work in a supportive, positive culture surrounded by people who care about doing great work and helping others. We are interested in candidates who demonstrate motivation, ownership, and a willingness to grow in their role-not someone just looking to clock in and out. If you're ready to contribute to a company that values performance, learning, and team collaboration, this may be the opportunity for you. Position Summary As a Customer Service Representative at Medicare Joe , you'll be the first point of contact for our clients-providing high-quality service and support as they navigate their Medicare coverage. You'll begin as a Customer Service Trainee, mastering the basics of Medicare support, tools, and communication. Upon successful completion of your training, you'll advance into the Advisor role where you'll handle more complex service needs and provide internal support to our sales team. This is a full-time, onsite role that plays a vital part in client satisfaction, internal coordination, and our day-to-day operations. About Medicare Joe We are Medicare Joe , one of the fastest-growing insurance agencies in the country. We provide expert Medicare education and guidance to seniors, helping them select the health plan that best fits their needs. We are growing by the day, and our mission is to simplify the Medicare process and serve every client with clarity, compassion, and integrity. We are resourceful and results-driven in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are accountable, team-oriented, and act with integrity. We Provide: Hands-on training and development for the Medicare space Clear promotion track from Trainee to Advisor within 60-90 days Structured support from managers and senior team members Opportunities for long-term growth in operations, licensing, or leadership A professional yet fun and collaborative work environment Performance Objectives Learn and apply basic Medicare knowledge Complete our 60-day onboarding and training curriculum Handle 20-40 calls and texts/day with professionalism Complete 20-30 daily client service tasks and follow-ups Answer Medicare-related questions with confidence and clarity Support agents by prepping clients for transfers and resolving escalated issues Handle claim and carrier concerns with efficiency and ownership Use internal systems (CRM, GHL) to manage all client documentation Take full ownership of your customer interactions and tasks by end of day Collaborate with leadership to resolve client issues Participate in feedback sessions and ongoing coaching Key Competencies Professional, friendly communication-both written and verbal Organized and efficient with daily task management Comfortable using Google Workspace (Docs, Sheets, Drive) and Microsoft Office (Word, Excel, Outlook) for communication and documentation Strong problem-solving skills and ability to take initiative Willingness to learn and grow through coaching Ability to manage high volume and multitask under pressure Detail-oriented and accurate with documentation Team player with a positive attitude Committed to delivering a high standard of service Education & Experience Bachelor's degree (preferred) 1+ year in customer service, admin, or healthcare support roles Experience with CRM tools or inbound call handling is a plus Must be comfortable working in a fast-paced, collaborative office Physical Requirements Prolonged periods sitting at a desk, using a computer and phone Must be able to communicate clearly over the phone and in person Onsite presence required in our Lincoln, RI office (this is not a remote role) Benefits 401(k) with company match Paid vacation time (2 weeks after 3 months of employment) Paid holidays Paid professional training & development Paid continuing education for compliance and licensing Company and individual performance incentives

Qualifications: Must have SAP experience and be able to work with Microsoft office systems. Must have background knowledge of inventory process, have some experience with chemical distribution, and detailed order entry and shipping. We expect that this candidate has customer service skills within the chemical industry, be organized, able to multitask, and be people oriented. This person should have great communication skills, as they will be communicating with all levels of colleagues, and multiple departments within our company. We request this person to have moderate domestic order knowledge, including Inco Terms, and experience with the overall concept of the exporting process. This candidate should also have knowledge of overall shipping, chemical distribution, and supply chain knowledge. In addition, we would prefer this person to be able to contribute in a corporate setting.

This position is designed for enthusiastic, detail-oriented individuals who thrive in a fast-paced environment and are passionate about supporting families. We are seeking candidates excited to focus on assisting parents and families throughout their overall experience with our products and services. The role requires a commitment to meeting key performance indicators (KPIs), adhering to outreach protocols, and delivering an exceptional customer experience. This is a great opportunity for individuals looking to build a career in the biotech sector with an organization that offers excellent training programs and growth opportunities. Responsibilities: Achieve daily, weekly, and monthly goals. Comply with assigned schedules, assignments, and productivity metrics. Promptly, efficiently, and accurately contact existing customer or lead database. Assure the quality, integrity, and accuracy of client information. Master product information for accurate dissemination to customers. Comply with standard operating procedures and instructions within a quality management system. Assist customers and medical professionals throughout the birthing process and delivery lifecycle of ViaCord's service. Successfully resolve customer challenges. Handle escalated customer issues as needed. Build and maintain strong customer relationships. Promote an open communication model and a positive teamwork environment. Partner with Customer Service Management to assist with new-hire training, as needed. Participate in continuous improvement projects within the department. Participate in cross-functional improvement initiatives Qualifications: Exceptional communication and organizational skills. Proven ability to meet and exceed KPIs and outreach protocols. Strong attention to detail, especially in recordkeeping and compliance. Previous experience in customer service, sales, or biotech preferred. Proficiency in CRM tools and database management. 2+ years of service or relevant experience preferred

Role : Service Representative - CL Customer Service Center Duration : 6 Months+ Mode: Hybrid (3 days per week onsite) Six-month temp to hire employment offering comprehensive job training and continued mentorship ongoing. Expectation is that total compensation increases upon successfully meeting requirements for permanent employment We are actively hiring multiple Service Representatives to join their Commercial Lines Customer Service Center team on a temp to hire basis, located at their corporate office in Worcester, MA. We are an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) Flexible Schedule: Monday - Friday 8:30am-5:00pm (during training for the first 2-4 weeks); Monday - Friday 9:30am-6:00pm OR 10:30am-7:00pm (after training) Position Overview/Summary: As a Service Representative in the Commercial Lines team, you will be responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors primarily by phone and email. This includes handling incoming/outbound phone calls, issuing certificates of insurance, and other policy servicing items. Responsibilities/Essential Functions: Respond to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others. This team primarily handles indexing several CSC Outlook mailboxes, inbound phone calls related to billing and certificates , makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests. Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails. Provide timely, quality service to Agents, commercial policy holders, and vendors. May answers telephone inquiries from Commercial lines policy owners and Agents for certificate requests . Completes certificate of insurance and ID card requests within service level expectations. After an acclimation period, Service Representatives are expected to meet a Productivity goal. This goal varies based on focus. In order to provide coverage for incoming calls and email volumes, scheduling of shifts is very structured. Team members are expected to meet a 94% adherence goal. Adherence is a goal based on following a daily schedule, which includes start and ending shifts on time, scheduled lunches and breaks, etc. All our calls are recorded for Quality purposes, Call and Certificate Quality is reviewed monthly. Key Measures of Success: Service Quality Productivity Education and Experience: College degree preferred but not required. Typically have 2 or more years of related experience in the areas of Customer Service. Preferred working knowledge of Commercial Rating and Agency Customer Service. Proficiency in operating and interpreting proprietary software programs. Possesses the knowledge to access all applicable on-line resources. Demonstrated strong written and oral communication skills including active listening skills with an ability to tailor the content to the specific audience. Demonstrated professional telephone etiquette. Demonstrated ability to work well within a team environment . #TB_EN

Health & Wellness We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services. Military Hiring Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty. Job Description CSA TS Client Services About the Role: As a Client Services Associate (CSA) in the Technical Support department within the Customer Service category, you will serve as a key liaison between our company and our clients, providing exceptional support and assistance. Your primary responsibility will be to address client inquiries, troubleshoot technical issues, and ensure timely resolution of all support requests. You will play a vital role in maintaining client satisfaction and fostering positive relationships by delivering high-quality service and support. Essential Job Responsibilities: Daily tasks and responsibilities include, but are not limited to the following: Maintain a positive and professional demeanor in all client interactions, striving to exceed expectations and deliver an outstanding service experience that reinforces client loyalty and satisfaction. Provide consistent quality experience in satisfying client demands. Continuously monitor email. Respond accordingly, as per business processes and operational guidelines, in a timely manner. Demonstrate strong attention to and focus on details and processes. Perform frequent quality checks during process. Handle time-sensitive, confidential materials in accordance with privacy protection policies. Establish operating procedures and quality standards. Adapt to process changes as required by the client. Document all client interactions, inquiries, and resolutions accurately and comprehensively in the appropriate systems or databases, ensuring thorough record-keeping and data accuracy. Collaborate closely with internal technical teams to escalate complex issues and ensure timely resolution, advocating for clients and providing regular updates on the status of their cases. Identify trends or recurring issues in client inquiries and work proactively to address root causes, contributing to ongoing improvements in product quality and customer satisfaction. Provide feedback to internal teams based on client insights and experiences, advocating for enhancements or new features to meet client needs and expectations. Other site national support and special projects as needed. Participate in cross-training. QUALIFICATIONS: 2+ years of customer service experience High school diploma or equivalent (GED) Computer experience (Microsoft Office and/or Google Workspace. i.e. Word, Excel, E-mail, etc.) Excellent verbal and written communication skills REQUIREMENTS Strong organizational skills, attention to details Ability to work with minimal supervision Ability to run a variety of tasks while fostering teamwork Ability to learn various programs and applications Ability to lift up to 55 lbs. Ability to consistently adhere to business procedure guidelines and policies, and company safety standards Accountability to meet the employer's attendance policy Ability to take and follow directions Professional presence "The pay range for this position starts at $19/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.” EEO Statement Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com ****************. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.

Job Description Winner of the Best and Brightest Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year. Join Our Dynamic Team and Make a Meaningful Impact! Are you a compassionate individual with a passion for helping others in need? Do you believe in the power of advocacy and want to transform lives in your community? If so, we have an exciting opportunity for you! At HFI, we are relentless advocates for individuals, their families, and our communities. We specialize in providing access to government sponsored benefits, income, and services for low-income and disabled individuals. We consider it our calling and life's work to improve their quality of life, and we're honored to do so. What You'll Do Participate in inbound/outbound call center operations to interview and screen members via phone to determine potential eligibility for entitlement programs. Educate members and their family on applicable Medicare programs and the importance of applying for the programs. Identify appropriate Medicare entitlement programs for members and facilitate enrollment if applicable. What We're Looking For Strong Communicator: Able to clearly articulate value, actively listen, and adapt messaging to different audiences. Resilient & Persistent: Handles rejection well and remains motivated to achieve goals despite objections. Persuasive & Solution: Oriented - Identifies pain points and positions solutions that meet member needs. Highly Organized & Efficient: Manages multiple leads, follows up consistently, and tracks progress in CRM systems. Minimum Qualifications Associate degree or equivalent work experience. 2+ years of call center experience handling high call volumes. Strong computer skills, including MS Office and web-based applications. Bilingual candidates (Spanish, Portuguese, Vietnamese, Chinese, Russian) are highly encouraged to apply. Work Schedule: Full-Time Hours (40 hrs./week) Monday - Friday. Variable Shifts: 11 am -7 pm or 12-8 pm. Why Join Us Make a Difference: Your work will directly impact the lives of low-income and disabled individuals, improving their access to vital benefits and services. Collaborative Environment: Work with a supportive team dedicated to the same cause and share your ideas to create positive change. Equal Opportunity: We value diversity and foster an inclusive work environment. Professional Growth: We encourage personal and professional development and provide opportunities for advancement within the organization. Competitive Compensation: Enjoy a competitive salary package with benefits. Flexible work options: Remote or Hybrid. At this time, HFI will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). Our Massachusetts based starting salary for this role ranges from $45K - $47K annually. The salary range does not reflect total compensation which includes base salary, benefits and other options. EEO Statement HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Start/End Dates: 10/12/2015 - 4/11/2016 Work Location: West Warwick RI-MLSTD-USA-00759 Position: Administrative/Clerical - Call Center Rep Job Description: The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours. Training will be between 8am - 5pm - this will consist of 5 weeks of classroom training, with 2 weeks of on-phone nesting with job coaches after that. This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound calls regarding claims and billing for a variety of insurance products. Provide service and information to customers regarding MetLife products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support campaigns to increase revenue, generate sales and conserve existing assets. Responsibilities include: Provide service to customers who possess a policy through MetLife by responding to requests via telephone regarding insurance and other financial service products and benefit plans; Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.; Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing; Efficiently access multiple electronic systems and LAN/PC to provide complete response; Work at all times to enhance and strengthen the relationship between the customer and MetLife; Support special campaigns as needed, or if solicited by the customer; Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills. Skills required include: Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations; Excellent oral & written communication skills; Superior telephone etiquette; Excellent listening skills and ability to articulate ideas; Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of MetLife; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers; Strong organizational skills; Strong ability to multi-task; Demonstrated ability to manage stress; Basic computer skills; Ability to “think out of the box” to generate innovative process improvements; Strong solid math and analytical skills; Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred Release Comments: The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours. Training will be between 8am - 5pm - this will consist of 5 weeks of classroom training, with 2 weeks of on-phone nesting with job coaches after that. This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound calls regarding claims and billing for a variety of insurance products. Qualifications - passing a drug test - verify work history -verify education - passing a criminal background check - reliable transpiration Additional Information If interested please contact me Kristie Schneider ************ ext: 3318

Department Center Staff Employment Type Part Time Location Charles River YMCA Workplace type Onsite Compensation $18.00 / hour Reporting To Jaclyn O'Neil Key Responsibilities Benefits About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach. The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.

Amergis Healthcare Staffing is partnered with a much-respected facility in Worcester, MA who is currently seeking a qualified Call Center Agent to assist them on a contractual basis. Call Center Agent Facility Type: Major Hospital Start: ASAP Duration: 13 weeks to start, likelihood of extension Hours: 40 hours per week, 3:00pm-11:30pm + Friday, Saturday, Sunday, Monday required. Willing to add another day to meet 40 hours Requirements: + Bachelor's degree required + Experience is required from a high-stress healthcare environment + This position requires an empathetic and calm demeanor, as it can be very stressful. Must be good in a fast-paced environment, along with being a great decision maker and team player + COVID not required + Flu vaccine required by start date. Exemptions accepted Pay Rate: + $26/hr + $500 Sign-on Bonus I hope to connect soon! If the job specifications don't match your preferences, please feel free to get in touch and share more about what you're looking for. Luke Johnson | Recruiter Call or Text ************ | E-mail ********************* Benefits At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits: + Competitive pay & weekly paychecks + Health, dental, vision, and life insurance + 401(k) savings plan + Awards and recognition programs *Benefit eligibility is dependent on employment status. About Amergis Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions. Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Who we are: Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts. What you'll do: Be the helpful guide who serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. This position plays a key role in the efficient and effective clinical and administrative operations of the practice. Responsibilities/Duties: * Manage calls from patients requiring medical care and provide / gather information needed. * Creates, updates, and accesses confidential patients' data in EMR with a high level of confidentiality and accuracy. * Facilitates the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation. * Observes telephone flow; offering or requesting assistance as needed. * Communicates with all departments effectively and efficiently to minimize wait times while providing high quality customer service. * All other duties as assigned by the manager.

Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $21.82 - $33.15 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday, Sunday, Thursday, Tuesday, Wednesday Scheduled Hours: 3:00p-11:30p Shift: 2 - Evening Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 71000 - 0101 Access Division Call Center Union: SEIU Local 509 Community Health Link This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. The Call Center represents CHL to those seeking services. The Call Center Specialist II receives, processes, and schedules referrals for crisis services. This role requires an understanding of CHL's mission, vision, and core values. The Call Center Specialist II is the first point of contact for CHL clients and interacts with them to ensure they are connected to all needed services. I. Major Responsibilities: 1. Receives and responds to telephone calls and referrals regarding urgent and emergent behavioral health services. 2. Registers, screens, and completes insurance checks for individuals seeking services at CHL. 3. Performs telephonic interventions which include, but are not limited to, crisis support and de-escalation of individuals in Crisis. 4. For urgent and emergent services, assists Clinicians with arranging dispositions of cases inpatient bed Searches, making referrals, arranging transportation (cab or ambulance) etc.) 5. Assigns and schedules initial assessments for urgent and emergent services. 6. Obtains insurance authorizations, processes referrals and obtains information and enters into Electronic Health Record (EHR). 7. Communicates to supervisor information gathered for referrals from identified high priority referral sources, including (but not limited to) the Department of Mental Health and hospital inpatient programs. 8. Demonstrates knowledge of services and resources available at CHL and in the community Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures, and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education: Required: 1. Bachelor's degree is required. 2. Must be able to pass a CORI background check. 3. Driving is not a requirement. Experience/Skills: Required: 1. A minimum two (2) years' experience working in a clinical environment is required. 2. Ability to learn to CHL's service lines to appropriately triage clients with various levels of complexity to the right services. 3. Ability to document CHL services in accordance with insurance reimbursement requirements. 4. Effective oral and written communication skills 5. Basic computer skills in Microsoft Suite 6. Ability to learn to navigate in the Electronic Health Records (EHR) system. 7. Ability to multitask. Must possess time management skills with a strong sense of prioritization and follow through. 8. Requires personal and professional accountability, self-management, discretion, initiative, professional integrity and cultural competency. 9. Ability to use office equipment, including copy machines, computers, printers, telephones. Preferred: 1. Prior experience in a behavioral health and/or call center environment is preferred. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. III. Physical Demands and Environmental Conditions: Work is considered sedentary. Position requires work indoors in a normal office environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.

Job Description We are seeking a highly motivated and empathetic Customer Care Specialist to join our dedicated team. This is an onsite position that plays a critical role in providing exceptional support, resolving customer inquiries, and ensuring a positive brand experience through phone, email, and chat interactions. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply. What's In It For You Impactful Work: Be the front-line voice of our company, directly influencing customer satisfaction and loyalty. Skill Development: Gain valuable professional experience in communication, problem-solving, and relationship management. Supportive Team Environment: Work alongside a collaborative and friendly team committed to mutual success. Financial Recognition: Eligibility for an incentive recognition bonus for performance and goal achievement. Responsibilities Include Answering inbound customer calls, emails, and chats promptly and professionally. Identifying and assessing customers' needs to achieve satisfaction through effective troubleshooting and solutions. Managing and resolving complex customer complaints and inquiries with patience and diplomacy. Documenting all interactions and transactions accurately in the customer relationship management (CRM) system. Maintaining a high level of product and service knowledge to provide accurate information. Following established communication procedures, guidelines, and policies. Skills and Qualifications High school diploma or equivalent. Minimum of 1 year of experience in a customer service or call center environment. Exceptional verbal and written communication skills. Strong active listening and problem-solving abilities. Proficiency with standard office software (e.g., Microsoft Office Suite). Ability to sit for extended periods and manage high call volumes efficiently. Experience with a major CRM system (e.g., Salesforce, Zendesk). Associate's or Bachelor's degree a definite plus! Compensation and Benefits Pay Rate: The expected hourly wage is $19/hr. Pay will be offered based on several factors, including the candidate's education, work experience, work location, specific job duties, and certifications. Schedule: Monday - Friday, 8:00 AM - 5:00 PM ONSITE. Benefits: We offer comprehensive benefits, which include health insurance and an incentive recognition bonus. (All benefits are based on eligibility). Ready to make a difference? Apply today by submitting your resume and a brief cover letter through our online portal! We look forward to reviewing your application. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

The Security Operations Center (SOC) Level 1 Operator is a CCTV, alarm monitoring, and dispatch specialist. The Level 1 Operator will monitor several screens observing cameras, monitor access control, gather information, analyze data, and provide input to their supervisor on their observations. They must be able to observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams. The Level 1 Operator must be organized and maintain daily logs of activities from security cameras and security teams. PAY TRANSPARENCY/COMPENSATION: $28.00 per hour RESPONSIBILITIES: Work rotating shifts to ensure 24/7 coverage for the Regional Security Operations Center. Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents. Experience in using CCTV and alarm monitoring / access control software in coordination with a communication or security operations center. Draft, develop, and update SOC standard operating procedures (SOPs), processes, and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management. Communicate verbally or in writing in a clear and concise manner while in stressful situations. Produce suspicious / criminal activity and incident reporting products for delivery to higher level supervisors and client leadership. Draft Be on the Look Out (BOLO) flyers for individuals who have acted against the client with malicious intent, or pose a threat to client properties and personnel. Provide assistance with access control, access card procedures, Lenel reports, and CCTV investigations. Observe and recognize patterns of activity and coordinate appropriate security monitoring and response. Monitor cameras and be able to identify and predict suspicious/criminal activity. Make every effort (through observations and documentation) to identify potential threats to the client's corporate critical infrastructure: people, facilities, assets, and brand/reputation. Utilize CCTV, access control and alarm monitoring software and systems (Intellicene, CCURE, Lenel, Genetec, Physical Security Information Management System (PSIMS), MS Office applications, and visualization tools (to include building infographics) on a daily basis. Maintain a log of all rotating shifts' activities including notifications from security partners. Deliver concise and effective information, in order to inform and direct security responders as well as the ability to dispatch security elements to areas of concern. Understand the operation of all communications and information technology hardware, software, and firmware utilized to perform security monitoring functions. To include radio transmissions and using a notification platform. Take responsibility for assigned tasks. Other services and support as needed. WORKING CONDITIONS The position may require extensive sitting for long periods of time, watching monitors, walking around the facility outside in rain, wind or other poor weather conditions and kneeling and stooping to look under or inside vehicles or containers. Must be able to use a computer. Must be able to operate a vehicle safely. QUALIFICATIONS: High school graduate or equivalent Minimum of two years of experience working in a security environment or dispatch center Proficiently speaks and writes English Proficient in English composition Must be able to sit or stand for long periods of time without debilitating discomfort Preferred Qualifications and Skills College Degree or equivalent in any relevant field such as security studies, law enforcement, intelligence, political science, international affairs. Trained in or familiar with Intellicene, Lenel or Genetec, Physical security information management systems (PSIMS), and Mass Notification systems Proper radio transmission experience Served in the Military, Law Enforcement, Government, or Private Security PHYSICAL REQUIREMENTS: Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures. Must meet all physical and psychological standards as required by the contract. Local travel or participation in shift work may be requested.

Winner of the Best and Brightest Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year. Join Our Dynamic Team and Make a Meaningful Impact! Are you passionate about helping others navigate complex systems and achieve life-changing outcomes? We are seeking a Member Liaison to join our growing team. In this essential role, you'll manage a caseload of pending Social Security applications, ensuring that all required documentation and information are collected to move each case toward a successful approval. You will serve as a bridge between our members and government agencies, providing exceptional service, timely follow-ups, and proactive problem-solving to ensure our clients receive the benefits they need. What You'll Do Manage and monitor a caseload of pending Social Security applications daily. Act as a liaison between members and government agencies, conducting outreach via phone calls and letters. Follow up with agencies to obtain status updates and advocate for expedited decisions. Prioritize tasks using reports and queries to meet performance benchmarks. Escalate complex or aging cases when necessary and recommend solutions. Provide excellent customer service by educating and counseling members about the Social Security application process. Accurately maintain demographic and case information in a proprietary database. Prepare documentation for appeals in case of application denial. Assist with team training, cross-training, and continuous improvement initiatives. Participate in departmental projects and committees as assigned. What We're Looking For Bachelor's degree in a related field or equivalent combination of education and experience. 1+ years of customer service or call center experience, preferably in healthcare. Familiarity with medical terminology and health insurance, preferred. Bilingual in English and Spanish, Portuguese, Vietnamese, Chinese, Russian are highly encouraged to apply. Strong written and verbal communication skills; active listening a must. Proficiency in Microsoft Office, data entry, and CRM/database systems. Exceptional organizational skills and attention to detail. Ability to handle a high volume of outreach calls and manage multiple priorities. Emotionally mature with the ability to interact with a vulnerable population. Willingness to work flexible hours 11-7 pm or 12-8 pm shifts and contribute to a team-driven environment. Remote options are available M-F 40 hours per week. Why Join Us Make a Difference: Your work will directly impact the lives of low-income and disabled individuals, improving their access to vital benefits and services. Collaborative Environment: Work with a supportive team dedicated to the same cause and share your ideas to create positive change. Equal Opportunity: We value diversity and foster an inclusive work environment. Professional Growth: We encourage personal and professional development and provide opportunities for advancement within the organization. Competitive Compensation: Enjoy a competitive salary package with benefits. Flexible work options: Remote or Hybrid. At this time, HFI will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). Our Massachusetts based starting salary for this role ranges from $42K-$45K annually. The salary range does not reflect total compensation which includes base salary, benefits and other options. EEO Statement HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages. Top of Form Bottom of Form

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Start/End Dates: 10/12/2015 - 4/11/2016 Work Location: West Warwick RI-MLSTD-USA-00759 Position: Administrative/Clerical - Call Center Rep Job Description: The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours. Training will be between 8am - 5pm - this will consist of 5 weeks of classroom training, with 2 weeks of on-phone nesting with job coaches after that. This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound calls regarding claims and billing for a variety of insurance products. Provide service and information to customers regarding MetLife products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support campaigns to increase revenue, generate sales and conserve existing assets. Responsibilities include: Provide service to customers who possess a policy through MetLife by responding to requests via telephone regarding insurance and other financial service products and benefit plans; Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.; Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing; Efficiently access multiple electronic systems and LAN/PC to provide complete response; Work at all times to enhance and strengthen the relationship between the customer and MetLife; Support special campaigns as needed, or if solicited by the customer; Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills. Skills required include: Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations; Excellent oral & written communication skills; Superior telephone etiquette; Excellent listening skills and ability to articulate ideas; Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of MetLife; Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers; Strong organizational skills; Strong ability to multi-task; Demonstrated ability to manage stress; Basic computer skills; Ability to “think out of the box” to generate innovative process improvements; Strong solid math and analytical skills; Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred Release Comments: The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours. Training will be between 8am - 5pm - this will consist of 5 weeks of classroom training, with 2 weeks of on-phone nesting with job coaches after that. This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound calls regarding claims and billing for a variety of insurance products. Qualifications - passing a drug test - verify work history -verify education - passing a criminal background check - reliable transpiration Additional Information If interested please contact me Kristie Schneider ************ ext: 3318

Department Center Staff Employment Type Part Time Location Charlestown YMCA Workplace type Onsite Compensation $17.00 / hour Reporting To Lauren Lundin Key Responsibilities Benefits About YMCA of Greater Boston The YMCA of Greater Boston is the largest social services provider in Massachusetts. Through our network of facilities and program sites, the YMCA provides health and wellness programming, child care, summer camp, youth sports, and teen leadership programs, as well as work-force development and community outreach. The YMCA of Greater Boston is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $15.00 - $23.32 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 8:30am - 5:00pm Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 25080 - 5800 Administration This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Support the practices by answering telephone inquiries, scheduling appointments, registering new patients, and maintaining records and accounts. Verifies insurance eligibility prior to appointments, mail out monthly Medicare letters, floats to PCP sites as assigned and work miscellaneous projects as assigned. Act as practice liaison between caller and offices while providing excellent internal and external customer service. I. Major Responsibilities: 1. Answer telephones, engages clinical staff when appropriate for assistance, keep calls to an average of 4 minutes and consistently handles an average of 100 calls per shift. 2. Take complete messages. -- a. Uses Call Process and text templates in EHR b. Uses correct task titles for reason of call. c. Sends tasks to correct bin. d. Includes accurate call back information. 3. Schedule appointments. - a. Uses templates correctly. b. Uses appointment types and times correctly. c. Utilizes all PCP sites for scheduling same-day appointments. 4. Verify insurances. - a. Ensures patients insurance is active prior to scheduling appointments. b. Verify insurances 72-hours prior to scheduled appointments for all participating PCP sites. c. Has and maintains access to necessary verification sites. d. Has a thorough understanding of insurance processes and stays up-to-date with changes. e. Calls patients with insurance issues prior to appointment. 5. Update patient demographics as appropriate in Allscripts. 6. Register and schedule new patients, mail new patient packet including ROI, update demographics and collect insurance information accurately. 7. Understand and apply the self-pay policy to inform patients of their financial obligations when arriving for their appointment. 8. Provides and maintains proper phone etiquette and good customer service. 9. Maintain knowledge of current OSHA and CLIA regulations, and HPS policies. 10. Assist coworkers to assure smooth office operation and delivery of excellent services through teamwork. 11. Perform other duties as assigned, which may include floating to assist other sites. 12. Facilitates in gathering accurate patient billing information. 13. Able to handle caller complaints, de-escalate situations, maintain professionalism during difficult interactions and assist in providing service recovery to salvage a suboptimal experience. 14. Demonstrates a working knowledge of HIPAA guidelines. Adheres to our policies for releasing patient information. Understands the difference between and can explain to patients the difference between a healthcare proxy, power of attorney and HIPAA appointee. 15. Answers patient inquiries regarding their liability and able to explain the variables involved. Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education: Required: 1. High School Diploma or GED required. Experience/Skills: Required: 1. Minimum of 1 year of receptionist experience, preferably in a health care setting. 2. Basic computer knowledge. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents. III. Physical Demands and Environmental Conditions: On-the-job time is spent in the following physical activities: 1. Stand - 1/3 to 2/3 2. Walk - 1/3 to 2/3 3. Sit - 2/3 4. Talk or hear - 2/3 5. Uses hands to finger, handle or feel - 2/3 6. Push/pull - 1/3 7. Stoop, kneel, crouch or crawl - 1/3 8. Reach with hands and arms - 1/3 This job requires that weight be lifted, or force be exerted: 1. Up to 10 pounds - 2/3 2. Up to 25 pounds - 2/3 This job requires exposure to the following environmental conditions: 1. Infectious diseases - 1/3 2. Rotating shifts - 1/3 3. PPE when indicated - 1/3 to 2/3 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.