Call center agent jobs in Pueblo, CO

Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. Join our customer service team to discover a professionally and financially rewarding career in an exciting, fast-paced, and growing government-contracting industry! We are hiring a Call Center Sup/TL to work at a site located in Colorado Springs, CO. Must be available to work during the hours of operation which are following 2:30am and 7:30pm MST (7) days per week including holidays. Shift schedules are 2:30am to 11:00am and 11:00am to 7:30pm any day of the week. This is a Service Contract Act Wage Determination position that pays an additional $4.41 per hour for Health & Welfare (H&W) benefits, in addition to the base wage rate. The Team Lead/Supervisor will work with Management to ensure adequate staffing levels are met based on projected and actual call volumes. Will be responsible to ensure service level agreements are met regarding average wait times, call handle time, representative availability, adherence to escalation policy, call quality scores, privacy violations and documentation of supplemental training. Job Requirements: SII is an equal opportunity employer, offering competitive pay * Must be a US citizen and be able to obtain a public trust clearance. * Proven knowledge and experience in the principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. * Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar to produce clear documentation of calls. * Adept at active listening, effective speaking skills to convey information effectively, be service oriented actively seeking ways to help and resolve problems. * Excel at reading comprehension, understanding written communications in work related documents. * Employ critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. * 2 plus years call center supervisory experience and proven ability to lead a team of approximately 10+ Call Center Representatives. * Responsible for the development of direct reports through weekly coaching, and quality inspection. * BA Degree preferred. and performance-based incentives, including paid vacation, 10 paid holidays per year.

A bachelor's degree from an accredited institution in a related field is required with minimum 2 years experience in higher education. Experience with constituent engagement and/or similar transferable skills is preferred. Experience in alumni relations and engagement is highly desirable. Experience in writing and communication strategy is preferred. Experience in event planning is ideal. Experience and proficiency with a CRM, Excel, Tableau websites and social media is preferred. Alumni Engagement Specialist University Advancement, Communications, and Engagement Elevate Your Career at UCCS\: Innovate, Inspire, and Impact in the Rockies! Who We Are The University of Colorado Colorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking an Alumni Engagement Specialist to join our team! UCCS is committed to academic excellence, professional development, and fostering an environment that supports innovation and student success. At the base of the Rocky Mountains, Colorado Springs is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery-a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle. Salary Range\: $56,449 - $60,000 annually. Compensation will be commensurate upon experience and qualifications. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions. Work Location: On Site with Hybrid Options Benefits at a Glance At UCCS, our employees are our most valued asset. We're proud to offer: Generous Time Off\: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave. Robust Health Coverage\: Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices. Financial & Retirement Benefits\: Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options. Further Your Education\: Avail twelve (12) waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth. Wellness & More\: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development. Want to know your total compensation? Use our calculator to get the complete picture! Summary University Advancement, Communications, and Engagement professionals build various levels of support and affinity for the institution through a coordinated effort as part of the university's primary outreach to the community and region. This includes building support and funding through community engagement and alumni outreach efforts, attendance at key events, representation on important initiatives and the creation of partnerships supporting the university's mission. The Alumni Engagement Specialist plays a vital role in connecting alumni with career development opportunities and fostering lifelong engagement with the university. This position focuses on designing and executing career-related programming for alumni, cultivating meaningful relationships, and leveraging data to assess impact. · UCCS Advancement · Career Center · System Advancement · College and unit leaders The role will be located as follows: · 8 hours a week - UCCS Downtown · 8 hours a week - UCCS Career Center (UCCS Main Campus) · 8 hours a week - Main Hall (UCCS Main Campus) · Up to 16 hours remote/hybrid, but with the flexibility for programmatic components Essential Functions The duties and responsibilities of the position include, but are not limited to: Alumni Engagement & Programming (50%) Assist, promote, and implement career-focused initiatives that connect alumni with students, faculty, and industry professionals. Coordinate networking events, mentorship programs, career panels, and virtual and in-person workshops for learning and workshops featuring alumni to share their career experiences. Collaborate with university departments to promote alumni involvement in career development efforts within the colleges. Resource Development (20%) In coordination with Alumni and Donor Engagement Director, create and manage career development resources tailored to alumni at all life stages Coordinate with the T. Rowe Price Career and Innovation Center to align alumni needs with institutional career services Promote certifications, micro-credentials, and enrichment courses aligned with alumni interests Data (15%) Maintain and analyze alumni engagement data to evaluate program effectiveness and identify trends. Support Council for Advancement and Support of Education (CASE) reporting initiatives. Track participation and feedback from events, workshops, and learning programs Ensure data accuracy and collaborate with advancement and IT teams to optimize alumni tracking systems. Relationship Management (15%) Cultivate and sustain relationships with alumni to encourage ongoing involvement and support. Serve as a liaison between the UCCS T. Rowe Price Career and Innovation Center and alumni, facilitating connections and responding to inquiries. Partner with other campus units to align alumni career engagement efforts and share insights. Contribute to the overall success of the Advancement Division by performing other duties and responsibilities as assigned. Tentative Search Timeline Priority will be given to applications submitted by\: December 5, 2025 Potential interview dates\: December 12-17,2025; January 5-19, 2026 Potential start date\: February 1, 2026 CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities. In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.

Customer Care Specialist - No Healthcare Experience Needed Make a Meaningful Impact - Bring Compassion, We'll Provide the Training At Serenity Healthcare, we're transforming mental wellness through empathy, innovation, and science-backed care. We're currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customer service, hospitality, or caregiving and love helping others - this could be your perfect next step. 💡 No medical experience required. We provide full paid training and national certification. About the Role As a Customer Care Specialist, you'll work closely with patients undergoing Transcranial Magnetic Stimulation (TMS) treatment - a non-invasive, FDA-approved therapy for depression and other mental health conditions. You'll be a calming, consistent presence throughout their care experience. Key Responsibilities: Deliver one-on-one support during patient treatment sessions Operate and monitor TMS equipment (training provided) Encourage patients using positive tools like journaling, goal-setting, and mindfulness Maintain accurate session records and communicate with medical staff Create a warm, supportive environment for every patient About Serenity Healthcare Serenity Healthcare is a national mental health provider offering personalized, evidence-based treatment for people who haven't found relief through traditional therapies. Our team uses FDA-cleared TMS technology and a whole-person approach to help patients heal from anxiety, depression, PTSD, and more. Ready to Make a Difference? Apply now and be the reason someone finds hope again. Serenity Healthcare is an equal opportunity employer. All qualified applicants are encouraged to apply. In accordance with Colorado's Equal Pay for Equal Work Act this position pay ranges $25-26.50 hourly. Requirements Who We're Looking For We hire people for character and heart, not just experience. We're especially interested in individuals with backgrounds in: Customer service, hospitality, education, retail, or similar people-facing roles A passion for supporting others through tough times Strong emotional intelligence and a calm, kind demeanor Minimum Requirements: 2+ years of full-time professional experience (any industry) Clear, professional verbal and written communication skills High level of empathy, patience, and emotional resilience Punctual, dependable, and open to feedback Must be authorized to work in the U.S. Background check and drug screening required Benefits Why Join Serenity Healthcare? At Serenity, you'll do more than work - you'll help people take back their lives. Benefits Include: 90% employer-paid medical, dental & vision 10 PTO days (15 after 1 year) + 10 paid holidays 401(k) Rapid promotion opportunities as we grow Positive, mission-driven culture where your contribution matters

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. Salary Grade/Level/Family/Range $15-17 per hour depending on experience and skill level. JOB DESCRIPTION Summary/Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Travel No travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials Positive attitude High school diploma or equivalent; college degree preferred Minimum two years of related work experience Effective communication skills Interest and understanding of technology products and services Business ownership mentality

COMPETITIVE HOURLY RATE; FYZICAL PROVIDES PROVIDE 90% EMPLOYER PAID HEALTH; 100% EMPLOYER PAID DENTAL, VISION, LONG-TERM DISABILITY AND LIFE INSURANCE FOR EVERY ELIGIBLE EMPLOYEE; SUPPLEMENTAL INSURANCE; 401K MATCH; PAID TIME OFF & 6 PAID HOLIDAYS; PLUS BONUS OPPORTUNITIES. What's it like to be a part of the FYZICALⓇ team? Game Changing! The opportunities are boundless! We are seeking individuals who want to come to work every day excited about the challenge of pushing themselves and their clients beyond expectations, beyond ‘good enough'. We're a high energy team. We treat clients with dignity and empathy, and we work hard to improve lives through physical therapy. You will feel right at home at FYZICAL, where our state-of-the-art facilities feature advanced cardiovascular, stabilization and strength stimulating technology to provide the greatest impact for accelerated recovery and relief from pain. Our people are our greatest asset - we hire individuals who are professional and enthusiastically embrace advances in research, technology, science and health care. In exchange, our teams enjoy a superb working environment, as well as unique and exciting possibilities for personal and professional growth. If you want to be the best at what you do and be rewarded for it, you have found the right place! ESSENTIAL DUTIES AND RESPONSIBILITIES: Greets and directs clients, salespeople and visitors Answers the telephone and either responds to inquiry or directs caller to appropriate personnel Schedules appointments and enters appointment dates and time into computerized scheduler Records when appointments have been filled or canceled Tracks referral sources of patients and conversion of referrals into appointments Registers new clients with the office by collecting and inputting information into system and updating existing client info as needed Contacts client's insurance company for verification of insurance benefits and to understand requirements needed for coverage of physical therapy visits Receives payments for services provided Performs other miscellaneous administrative tasks as directed KEY SKILLS & ATTRIBUTES: Ability to proactively and independently handle complex scheduling to maximize therapists' productivity Experience and comfort with utilizing a variety of computer applications including, but not limited to email, Excel and patient scheduling system Ability to multitask to juggle between incoming phone calls, assisting patients in the lobby and making outgoing phone calls to insurance companies to verify insurance benefits for clients Ability to maintain a calm and friendly demeanor with clients, insurance companies and co-workers FYZICAL, the fastest growing physical therapy company in America, is setting a new benchmark for the highest level of care. With locations across the country, our market is exploding with opportunities. From cutting edge sports medicine and orthopedics, to vestibular and balance retraining, we are the company to accelerate your professional growth. State of the art equipment includes world class ceiling mounted railing system, infrared video goggles, and proprietary wellness exam technology. Our rapid growth is continually creating leadership opportunities. Be a part of changing people's lives for the better. It's time to be excited about your future! We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #CL2024

We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers. You main goal will be to effectively address customer issues, complaints and inquiries in a timely manner. Call Center Representative duties and responsibilities: Manage inbound and outbound customer calls in a timely manner Identify customers' needs and wants, give your best to clarify information Research every issue and provide solutions to them Recognize opportunities to upsell our products and services Follow our company's communication “scripts” Keep records of all conversations in our call center database in a comprehensible way When assigned, attend educational seminars Build strong relationships with customers Follow our customer engagement strategy Meet qualitative and quantitative targets Call Center Representative requirements: Previous experience in a customer support role Track your own work on a daily basis and compare to banchmarks Strong phone and verbal communication skills Excellent listener Adaptable to different personality types Familiarity with CRM technology Customer focus Ability to multi-task Set priorities Excellent time management skills High school degree

1-3 years Customer Service experience, door industry preferred. Attention to detail and problem solving. Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc. Basic math skills required. Willingness to learn product and processes. Education High School Diploma or GED Physical / Work Environment Requirements Ability to stand for long periods of time in a non-climate controlled environment. Ability to lift up to 50 pounds Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc). Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation. Respond to customer requests for information concerning order tracking, order expediting and product availability. Perform order entry at both sales invoicing level and request for products from supply plants. Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. Process all necessary paperwork for the daily operation of the sales center as required. Delivery responsibilities as required. Including driver qualified (valid license). Assist in unloading and loading vendor and customer vehicles. Monitor completion of daily customer LTL shipment including UPS. Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention. Other duties as assigned.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $14.42 - $16 per hour Salary Range: 14.81 - 16.31 We are an equal opportunity employer and participate in E-Verify in states where required.

We're seeking two DVM Criticalists who have a passion for ER and a desire to be a part of a practice that places a priority on the health and harmony of our entire team. We're an independently owned, multi-location emergency practice on the Front Range of Colorado. Our flagship location is an AAHA-accredited, VECCS II Certified, 24/7 emergency practice, within a larger specialty hospital. We have opened a 2nd location to meet the high demand in our growing community. Ideal candidates will be passionate about emergency medicine, kind, compassionate, and willing to foster a positive culture while leading our strong technical team. Based in beautiful Colorado Springs, Colorado (************************************** our flagship resides within the Veterinary Specialty Center (VSC), a 24-hour small-animal specialty hospital fully equipped with endoscopy, bronchoscopy, digital radiology, multiple surgical suites with ventilators, ultrasound, high-flow oxygen, and CT scan. The patients for our new location, Central, are also accommodated by these specialty services. Both locations maintain state-of-the-art veterinary equipment and laboratory, with blood chemistry, full differential CBC, coagulation profile, blood gas analyzers, and Sedivue urinalysis machine, sevoflurane anesthesia, telemetry and patient monitors (ECG, temperature, capnography, pulse oximetry, oscillometric, and direct arterial blood pressure), and therapeutic laser. AERC has a diverse caseload, serving over 15,000 emergent / urgent cases annually. AERC's emergency doctors practice progressive medicine, with ready access to other board certified veterinary specialists within VSC. Our full-time schedule consists of 12-15 shifts per month with an average of 36-40 scheduled hours per week. Depending on location, a combination of 8, 10, and 12 hours shifts are offered. Day, swing and overnight shifts are available, with a shift differential offered for overnight shifts. Our doctors rotate through weekends and holidays, which allows for desired / requested weekend and holiday time off for all doctors throughout the year. We strive to provide balance for our entire team and attempt to accommodate all reasonable schedule requests. Qualified DVM candidates enjoy all the aspects of Emergency and Critical Care and manage our critical patients, to include collaborating with our doctors and other practices within the VSC. Applicants specifically interested in leading our DVM Team as Medical Director are also encouraged to apply. Benefits: We offer a very competitive salary, complemented by health, dental, and vision coverage options, a 401(k) retirement plan with matching contributions, a generous CE allowance, uniform allowance, professional dues, employee pet discounts, and a balanced schedule to enjoy all that Colorado has to offer.

Full-time Description $17.00/hr starting pay, increases to $20.00/hr after successful completion of probationary period. (Applicant understands this is an entry level position and some key components of the successful completion of the probationary period are: attendance, behavior and learning ability). Summary Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class customer service. The CSR is effectively the Company's store-front at the facility. He/she is the internal representative of our company, to our aircraft owners, operators, business partners, and to the business aviation community. Key Duties Actively uses the following to meet customer needs: Catering to customers; confer with customers by telephone or in person in order to provide information about products and services. Reservation process; keep records of customer interactions and transactions. Record details of inquiries. Determine charges for services requested, collect payments, or arrange for billing. Acknowledge customer dissatisfaction and resolve complaints. Refer unresolved customer grievances to designated departments. Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers. Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians. Solicit sale of new or additional services or products. Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and or crew member's airfield via different traveling modes i.e. walking or driving of company vehicle. Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc. Monitor the arrival, parking, refueling, loading, and departure of all aircraft. Maintain air-to-ground and point-to-point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft. Other duties and responsibilities as assigned. Benefits Available with employment: Medical, Dental, Vision and Supplemental Plans Requirements Requirements and Skills 1-3 years of Customer Service Experience. Must have computer skills. Ability to use radio communication, phonetic alphabet and military time. Strong interpersonal and communication skills. Excellent Organizational and Customer Service skills with a sincere desire to assist customers. Have professional appearance and mannerisms. Must be able to multitask. What to Expect: Applicants selected for employment will be required to pass a pre-employment drug screening, MVD and background check. Salary Description $17/hr

Case Management Support Analyst I Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success. Headquartered in Chantilly, Virginia, we have approximately 50,000 employees in more than 70 countries across all 7 continents. If you are an experienced Case Management Analyst seeking a way to positively impact U.S. National Security, Amentum is looking for you to join our existing contract with the Transportation Security Administration (TSA)! We have full time positions supporting TSA's Springfield, VA facility for experienced Case Management Analysts who are excited about supporting TSA's role in supporting members of the public enrolling in TSA programs and those with questions about their interaction with TSA's vetting programs to ensure the Security of the nation's transportation systems. The successful candidate will bring at least one year of experience managing queues in a call center environment. Work includes identifying, researching, and resolving questions/issues from applicants to TSA security programs including but not limited to the TSA PreCheck, and the Transportation Worker Identification Credential (TWIC) programs. Essential duties and responsibilities for the position include the following: Provide customer relationship management to program applicants including performing and conduct queue management based on cases received for vetting program populations including processing cases, emails, phone calls and develop associated queue reports. Triage cases/tickets. Complete case management actions according to customer procedures for various vetting program populations, including assisting in applicant information updates to include uploading documents, responding to inquiries and customer service tickets. Maintain communication with customers and immediately report any issues or concerns to Program Leads. Work efficiently in a hybrid role from home/office while staying on task. Perform customer service tasks (e.g., answering telephone calls, typing, filing, scanning, faxing, copying, & correspondence management). Respond to telephone calls, email, and personnel requests for TSA application support according to customer procedures. Document, track, and monitor customer problems to ensure a timely resolution. Use Microsoft Office suite to perform job duties. Apply internet skills to perform searches and navigate within web sites and other legal research sites as required. Apply effective listening, customer service, and problem resolution skills. Courteously handle unsatisfied customers. Responds to and diagnose problems through discussion with users. Ensure a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Recommend systems modifications to reduce user problems. Minimum Experience, Education and Licensure: Bachelor's degree (BA or BS) The Basic Qualifications for this position are as follows: Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location. 1+ years' experience in: Supporting a call center/case management environment providing Tier II or Tier III support to address issues escalated from lower levels. Handling customers Experience supporting TSA or another Federal Agency is desired but not required. Minimum Knowledge, Skills and Abilities: Computer skills required: Experience using Microsoft Calendar/Outlook, Word, Excel, PowerPoint and Adobe Acrobat. Express and exchange ideas clearly in the English language, written and verbal Ability to work effectively and efficiently in a team environment and relate well to others Ability to show initiative and commitment to the company's goals Ability to readily adapt to changing requirements Strong commitment to performing and producing at the highest level of quality at all times Ability to manage individual workflow effectively Ability to communicate clearly and effectively with coworkers both in written and verbal communications Positive attitude focused on customer satisfaction Attention to detail Ability to relate to others in a friendly, courteous, and business-like manner Physical Demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle or feel objects office equipment; use fingers and hands to type or write; reach with hands and arms; talk or hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to Lift up to 20 pounds, bend, reach, carry, stoop, kneel, climb, etc. Work Environment: This position is performed in a traditional office environment. Compensation: The starting hourly rate for this position is $24.04 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Benefits: Amentum offers the following benefits for this position, subject to applicable eligibility requirements: medical dental and vision insurance, 401(k) retirement plan, life insurance, long term and short-term disability insurance, 3 weeks of paid time off, and parental leave. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.

**University Advancement, Communications, and Engagement** **Elevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies!** **Who We Are** The University of Colorado Colorado Springs (******************************************************* URL=********************************* (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking an Alumni Engagement Specialist to join our team! UCCS is committed to academic excellence, professional development, and fostering an environment that supports innovation and student success. At the base of the Rocky Mountains, Colorado Springs (******************************************************* URL=************************** is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery-a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle. **Salary Range** : $56,449 - $60,000 annually. Compensation will be commensurate upon experience and qualifications. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions. **Work Location:** On Site with Hybrid Options Benefits at a Glance (******************************************************* URL=************************************** At UCCS, our employees are our most valued asset. We're proud to offer: + Generous Time Off: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave. + Robust Health Coverage: Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices. + Financial & Retirement Benefits: Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options. + Further Your Education: Avail twelve (12) waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth. + Wellness & More: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development. + Want to know your total compensation? Use our calculator (******************************************************* URL=********************************************************************************************************** to get the complete picture! **Summary** University Advancement, Communications, and Engagement professionals build various levels of support and affinity for the institution through a coordinated effort as part of the university's primary outreach to the community and region. This includes building support and funding through community engagement and alumni outreach efforts, attendance at key events, representation on important initiatives and the creation of partnerships supporting the university's mission. The Alumni Engagement Specialist plays a vital role in connecting alumni with career development opportunities and fostering lifelong engagement with the university. This position focuses on designing and executing career-related programming for alumni, cultivating meaningful relationships, and leveraging data to assess impact. · UCCS Advancement · Career Center · System Advancement · College and unit leaders **The role will be located as follows:** · 8 hours a week - UCCS Downtown · 8 hours a week - UCCS Career Center (UCCS Main Campus) · 8 hours a week - Main Hall (UCCS Main Campus) · Up to 16 hours remote/hybrid, but with the flexibility for programmatic components **Essential Functions** The duties and responsibilities of the position include, but are not limited to: **Alumni Engagement & Programming (50%)** + Assist, promote, and implement career-focused initiatives that connect alumni with students, faculty, and industry professionals. + Coordinate networking events, mentorship programs, career panels, and virtual and in-person workshops for learning and workshops featuring alumni to share their career experiences. + Collaborate with university departments to promote alumni involvement in career development efforts within the colleges. **Resource Development (20%)** + In coordination with Alumni and Donor Engagement Director, create and manage career development resources tailored to alumni at all life stages + Coordinate with the T. Rowe Price Career and Innovation Center to align alumni needs with institutional career services + Promote certifications, micro-credentials, and enrichment courses aligned with alumni interests **Data (15%)** + Maintain and analyze alumni engagement data to evaluate program effectiveness and identify trends. + Support Council for Advancement and Support of Education (CASE) reporting initiatives. + Track participation and feedback from events, workshops, and learning programs + Ensure data accuracy and collaborate with advancement and IT teams to optimize alumni tracking systems. **Relationship Management (15%)** + Cultivate and sustain relationships with alumni to encourage ongoing involvement and support. + Serve as a liaison between the UCCS T. Rowe Price Career and Innovation Center and alumni, facilitating connections and responding to inquiries. + Partner with other campus units to align alumni career engagement efforts and share insights. + Contribute to the overall success of the Advancement Division by performing other duties and responsibilities as assigned. **T** **entative Search Timeline** + Priority will be given to applications submitted by: December 5, 2025 + Potential interview dates: December 12-17,2025; January 5-19, 2026 + Potential start date: February 1, 2026 CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities. In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices. **Qualifications** + A bachelor's degree from an accredited institution in a related field is required with minimum 2 years experience in higher education. + Experience with constituent engagement and/or similar transferable skills is preferred. + Experience in alumni relations and engagement is highly desirable. + Experience in writing and communication strategy is preferred. + Experience in event planning is ideal. + Experience and proficiency with a CRM, Excel, Tableau websites and social media is preferred. Application Materials Required: Cover Letter, Resume/CV **Job Category** : External Relations **Primary Location** : Colorado Springs Department: C0001 -- Colorado Springs Campus - 40250 - VCUA-University Development **Schedule** : Full-time **Posting Date** : Nov 20, 2025 **Unposting Date** : Ongoing Posting Contact Name: Christine Iacobbo Posting Contact Email: ***************** (******************************************************* URL=*****************) Position Number: 00002987 Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency (***************************** jeid-cbb524335ecad843bb32216f7a2560a3 The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.

Job Description Customer Care Specialist - No Healthcare Experience Needed Make a Meaningful Impact - Bring Compassion, We'll Provide the Training At Serenity Healthcare, we're transforming mental wellness through empathy, innovation, and science-backed care. We're currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customer service, hospitality, or caregiving and love helping others - this could be your perfect next step.

Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. Join our customer service team to discover a professionally and financially rewarding career in an exciting, fast-paced, and growing government-contracting industry! We are hiring a Call Center Sup/Team Lead to work at a site located in Colorado Springs, CO. Must be available to work during the hours of operation which are following 2:30am and 7:30pm MST (7) days per week including holidays. Shift schedules are 2:30am to 11:00am and 11:00am to 7:30pm any day of the week. This is a Service Contract Act Wage Determination position that pays an additional $4.41 per hour for Health & Welfare (H&W) benefits, in addition to the base wage rate. The Team Lead/Supervisor will work with Management to ensure adequate staffing levels are met based on projected and actual call volumes. Will be responsible to ensure service level agreements are met regarding average wait times, call handle time, representative availability, adherence to escalation policy, call quality scores, privacy violations and documentation of supplemental training. Job Requirements: SII is an equal opportunity employer, offering competitive pay Must be a US citizen and be able to obtain a public trust clearance. Proven knowledge and experience in the principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar to produce clear documentation of calls. Adept at active listening, effective speaking skills to convey information effectively, be service oriented actively seeking ways to help and resolve problems. Excel at reading comprehension, understanding written communications in work related documents. Employ critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 2 plus years call center supervisory experience and proven ability to lead a team of approximately 10+ Call Center Representatives. Responsible for the development of direct reports through weekly coaching, and quality inspection. BA Degree preferred. and performance-based incentives, including paid vacation, 10 paid holidays per year. Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.

Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. Salary Grade/Level/Family/Range $15-17 per hour depending on experience and skill level. JOB DESCRIPTION Summary/Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Travel No travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials Positive attitude High school diploma or equivalent; college degree preferred Minimum two years of related work experience Effective communication skills Interest and understanding of technology products and services Business ownership mentality

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

University Advancement, Communications, and Engagement Elevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies! Who We Are The University of Colorado Colorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking an Alumni Engagement Specialist to join our team! UCCS is committed to academic excellence, professional development, and fostering an environment that supports innovation and student success. At the base of the Rocky Mountains, Colorado Springs is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery-a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle. Salary Range: $56,449 - $60,000 annually. Compensation will be commensurate upon experience and qualifications. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions. Work Location: On Site with Hybrid Options Benefits at a Glance At UCCS, our employees are our most valued asset. We're proud to offer: * Generous Time Off: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave. * Robust Health Coverage: Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices. * Financial & Retirement Benefits: Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options. * Further Your Education: Avail twelve (12) waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth. * Wellness & More: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development. * Want to know your total compensation? Use our calculator to get the complete picture! Summary University Advancement, Communications, and Engagement professionals build various levels of support and affinity for the institution through a coordinated effort as part of the university's primary outreach to the community and region. This includes building support and funding through community engagement and alumni outreach efforts, attendance at key events, representation on important initiatives and the creation of partnerships supporting the university's mission. The Alumni Engagement Specialist plays a vital role in connecting alumni with career development opportunities and fostering lifelong engagement with the university. This position focuses on designing and executing career-related programming for alumni, cultivating meaningful relationships, and leveraging data to assess impact. * UCCS Advancement * Career Center * System Advancement * College and unit leaders The role will be located as follows: * 8 hours a week - UCCS Downtown * 8 hours a week - UCCS Career Center (UCCS Main Campus) * 8 hours a week - Main Hall (UCCS Main Campus) * Up to 16 hours remote/hybrid, but with the flexibility for programmatic components Essential Functions The duties and responsibilities of the position include, but are not limited to: Alumni Engagement & Programming (50%) * Assist, promote, and implement career-focused initiatives that connect alumni with students, faculty, and industry professionals. * Coordinate networking events, mentorship programs, career panels, and virtual and in-person workshops for learning and workshops featuring alumni to share their career experiences. * Collaborate with university departments to promote alumni involvement in career development efforts within the colleges. Resource Development (20%) * In coordination with Alumni and Donor Engagement Director, create and manage career development resources tailored to alumni at all life stages * Coordinate with the T. Rowe Price Career and Innovation Center to align alumni needs with institutional career services * Promote certifications, micro-credentials, and enrichment courses aligned with alumni interests Data (15%) * Maintain and analyze alumni engagement data to evaluate program effectiveness and identify trends. * Support Council for Advancement and Support of Education (CASE) reporting initiatives. * Track participation and feedback from events, workshops, and learning programs * Ensure data accuracy and collaborate with advancement and IT teams to optimize alumni tracking systems. Relationship Management (15%) * Cultivate and sustain relationships with alumni to encourage ongoing involvement and support. * Serve as a liaison between the UCCS T. Rowe Price Career and Innovation Center and alumni, facilitating connections and responding to inquiries. * Partner with other campus units to align alumni career engagement efforts and share insights. * Contribute to the overall success of the Advancement Division by performing other duties and responsibilities as assigned. Tentative Search Timeline * Priority will be given to applications submitted by: December 5, 2025 * Potential interview dates: December 12-17,2025; January 5-19, 2026 * Potential start date: February 1, 2026 CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities. In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices. * A bachelor's degree from an accredited institution in a related field is required with minimum 2 years experience in higher education. * Experience with constituent engagement and/or similar transferable skills is preferred. * Experience in alumni relations and engagement is highly desirable. * Experience in writing and communication strategy is preferred. * Experience in event planning is ideal. * Experience and proficiency with a CRM, Excel, Tableau websites and social media is preferred.

Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. Join our customer service team to discover a professionally and financially rewarding career in an exciting, fast-paced, and growing government-contracting industry! We are hiring a Call Center Sup/TL to work at a site located in Colorado Springs, CO. Must be available to work during the hours of operation which are following 2:30am and 7:30pm MST (7) days per week including holidays. Shift schedules are 2:30am to 11:00am and 11:00am to 7:30pm any day of the week. This is a Service Contract Act Wage Determination position that pays an additional $4.41 per hour for Health & Welfare (H&W) benefits, in addition to the base wage rate. The Team Lead/Supervisor will work with Management to ensure adequate staffing levels are met based on projected and actual call volumes. Will be responsible to ensure service level agreements are met regarding average wait times, call handle time, representative availability, adherence to escalation policy, call quality scores, privacy violations and documentation of supplemental training. Job Requirements: SII is an equal opportunity employer, offering competitive pay Must be a US citizen and be able to obtain a public trust clearance. Proven knowledge and experience in the principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar to produce clear documentation of calls. Adept at active listening, effective speaking skills to convey information effectively, be service oriented actively seeking ways to help and resolve problems. Excel at reading comprehension, understanding written communications in work related documents. Employ critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 2 plus years call center supervisory experience and proven ability to lead a team of approximately 10+ Call Center Representatives. Responsible for the development of direct reports through weekly coaching, and quality inspection. BA Degree preferred. and performance-based incentives, including paid vacation, 10 paid holidays per year.