You will be working as part of a team in a high energy, fast paced, environment working with our customers and filling their orders. Our customers are heating and air conditioning Contractors. Our job is to help them get everything they need to complete each of their jobs as quickly as possible. We are looking for people to join our team that simply love to help people. At Geary Pacific helping people is a team sport. No experience? No problem! We will teach you everything you need to know while working alongside others that truly enjoy what they are doing.
The position reports to the Branch Manager.
Key Tasks:
Inbound & Outbound calls
Generating sales orders and quotes
Product Merchandising
Order Picking and receiving
Benefits: We provide an extensive benefits program that includes: Medical; Dental; Vision; Life and Long Term Disability Insurance; 401k with matching; Profit Sharing; Paid vacation, Personal Time, and Paid Holidays.
A little bit about us....... Geary Pacific Supply is headquartered in Anaheim, CA. and was established in 1961. We provide heating, air conditioning, and ventilation products to the Contractors that install and service the products. Our company culture is focused on providing our customers, suppliers, and teammates with professional, knowledgeable, and friendly service. Learn more about us at *************************************
Please click on the video link to see what it is like to be part of the Geary Pacific Team. ****************************
$18-21/hour
$18-21 hourly 12d ago
Looking for a job?
Let Zippia find it for you.
Customer Service Rep
Uplift 4.4
Call center agent job in Reno, NV
At Uplift, we're on a mission to help people get more out of life, one thoughtful purchase at a time. Our enterprise Buy Now, Pay Later solution is used by the world's most loved brands including Southwest Airlines, Carnival, Universal Studios, and more. With flexible pay over time installments, we empower consumers to buy what matters most while unlocking higher conversions and customer lifetime value for our partners. We're in high growth mode but we still hold on to the values that have inspired our mission since the beginning; innovation, diversity, agility, and a desire to help people elevate their lives. If our mission inspires you, let's talk!
Uplift is the leading Buy Now, Pay Later solution serving the world's top travel brands. Uplift's complete range of flexible payment solutions are offered by leading brands throughout the United States and Canada including United Airlines, Carnival Cruise Line, Caesars Entertainment, Kayak, Air Canada, and more. Learn more at ***************
Responsibilities
Engage with past due customers to resolve delinquency while maintaining a positive long-standing relationship with the customer
Review, monitor, and engage with a high volume of customers per day
Maintain accurate records of customer communication (i.e., promise to pay, payment arrangements)
Efficiently assess and recommend action to borrowers concerning loan issues
Make recommendations to management for loans needing additional attention
Perform ad hoc duties as needed
Requirements
2+ years experience in financial services; consumer delinquency and collections or customer service experience preferred
Strong ability to negotiate loan repayment plans
Experience with handling of payment processing
Desire to improve borrowers' financial situation but ability to make tough decisions
Exceptional organizational skills and attention to detail
Working knowledge of relevant federal regulations such as the Fair Debt Collection Protection Act and state by state regulations
Intermediate Excel skills and general computer literacy
Aptitude for working independently while maintaining a team first mentality
Excellent written and verbal communication skills
#LI-KL2
Uplift is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Note: Uplift does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Uplift is not responsible for any fees related to unsolicited resumes.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$28k-36k yearly est. 3d ago
Customer Service Specialist
Milan Institute 3.4
Call center agent job in Reno, NV
Job DescriptionDescription:
We are currently seeking a skilled and enthusiastic Customer Service Specialist to join our team and contribute to the success of our student salon floor.
As a Customer Service Specialist on our student salon floor, you will be the face of our institution, ensuring an exceptional customer experience for all salon clients. You will be vital in managing client appointments, providing excellent service, and supporting our students' learning and development. This position offers a unique opportunity to work in a dynamic and creative environment while assisting in shaping the next generation of beauty professionals.
Responsibilities:
Greet and welcome salon clients in a friendly and professional manner, creating a positive first impression.
Assist clients in scheduling appointments, managing their preferences, and addressing any inquiries or concerns.
Collaborate with salon instructors and students to coordinate and manage client bookings, ensuring efficient scheduling and smooth salon operations.
Provide exceptional customer service, attending to clients' needs and preferences throughout their salon experience.
Maintain a clean and organized salon floor, including workstations, tools, and common areas, to ensure a professional and inviting atmosphere.
Handle client complaints or issues professionally and on time, working towards resolutions and maintaining client satisfaction.
Process payments and manage cash register transactions.
Promote salon services and special promotions to clients, encouraging repeat business and generating referrals.
Stay updated with industry trends, techniques, and product knowledge to provide knowledgeable recommendations to clients and students.
Assist with other administrative tasks and salon projects as needed.
Requirements:
Requirements:
High school diploma or equivalent is preferred. Additional education or training in customer service or hospitality is preferred.
Previous experience in a customer service role, preferably in the beauty or salon industry.
Strong interpersonal skills with the ability to communicate effectively and professionally with clients, students, and staff.
Excellent organizational skills and attention to detail in managing appointments and salon operations.
Enthusiasm for working with students and supporting their learning and development.
Ability to multitask, work in a fast-paced environment, and adapt to changing priorities.
Proficiency in using salon management software or booking systems is a plus.
Basic knowledge of cosmetology services, terminology, and beauty product brands.
Professional appearance and grooming standards to represent the institution and maintain a positive salon environment.
Flexibility to work evenings and weekends based on salon hours and client demands.
Company Benefits include a 401(k) retirement plan and Employee Stock Ownership Plan. Career advancement opportunities! An Equal Opportunity Employer.
If you're interested, Apply Now!
Milan Institute is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at ********************** to learn more about Milan Institute. You may visit the Milan Institute website at ********************** for information on campus crime statistics.
$27k-33k yearly est. 3d ago
Customer Service Representative
Waterway Gas & Wash Company 4.1
Call center agent job in Stateline, NV
Waterway is hiring Customer Service Associates at our Stateline location! Join our Team - Every day is an opportunity to Shine!
Ready to make an impact with exceptional customer service? As a CSA, you'll ensure that every customer's needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks!
You'll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied. It's more than a job-it's a chance to grow and build a rewarding career. Ready to join a dynamic team? We can't wait to have you!
Compensation: Average $20/hour ($16/hr base + up to $5/hr sales bonus)
Schedule: Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability.
Location: Waterway Stateline - 8507 State Line Rd. Kansas City, MO 64114. Other locations across Kansas City available.
What else you'll enjoy:
People Focused Role - love helping people? Spend your time engaging with customers and great team-mates.
Work Culture - Fun and active. Friendly team focused culture. Supportive managers and peers.
Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.
Flexible Scheduling - variable schedules built around your availability.
Perks and Discounts - free carwashes plus fuel and retail store discounts
Tuition Assistance Program - Continuing your education? Up to $4k/year in Tuition Assistance Bonus.
Advancement and Cross Training - highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program.
Waterway is proud to be recognized a multi-time USA Today Top Workplace as voted by our team members!
Qualifications
What you need:
Be friendly and engaging! A positive attitude and a will to succeed!
No experience required. Experience in customer service, retail, or sales preferred.
Minimum Requirements:
Current and valid drivers' license;
Professional demeanor, behavior, and appearance in accordance with company policy;
Ability to perform all essential functions safely without endangering oneself or others;
Ability to comply with local/State health code requirements for soda fountain and food service/sales; and
Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
Ability to complete all required trainings/certifications required to perform any of the required functions.
Responsibilities
What You'll Do - The Details:
Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
Car Washes - identify customer needs and present complimentary solutions.
Clean Car Club memberships - identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
Additional purchase options - enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:
Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and,
Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.
Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.
Other Functions
Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
Perform various transactional functions to meet customer demand and store staffing needs.
Various other functions as identified and directed by management.
Physical Requirements
Work Environment/Physical Demands
Environmental - may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
Physical - periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
Vision and Hearing - Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
Language - must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
Cognitive - perform arithmetic calculations and operate data entry devices.
Attendance - maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.
EEO Statement
If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department (***********************). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.
$16-20 hourly Auto-Apply 7d ago
Customer Service Rep(09035) - 1645 US Hwy 395, Minden, NV 89423, USA
Domino's Franchise
Call center agent job in Minden, NV
Domino's began humbly in 1960, with a history of starting small but dreaming big, which remains at the core of our brand. Hard work, ambition, and a passion for pizza have always fed the power of what's possible at Domino's. We are a company built on innovative solutions and a belief that we are never done getting better. We embrace change and the potential it unlocks for everyone.
We focus on developing an inclusive culture with dignity and respect for all, where team members can grow, thrive, and bring their best selves to work daily. Our workforce's diversity helps make us an enduring brand where we can grow and thrive together.
Job Description
We are looking for Customer Service Representatives with hustle, personality, and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, and providing outstanding customer service.
Greeting customers and taking orders with a smile!
Operating the cash register and collecting payments from customers.
Making consistent products within Domino's Pizza guidelines.
Maintaining a clean and organized work environment from our customer's viewpoint.
Maintain a professional appearance in compliance with Domino's grooming standards.
Qualifications
A fun and friendly person who is comfortable talking to strangers.
A team player who is punctual and has a positive attitude!
You are at least 16 years of age.
Pass a Criminal Background check.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$28k-36k yearly est. 9d ago
Access Center Representative I
Tahoe Forest Health System 4.5
Call center agent job in Truckee, CA
Bargaining Unit: EA
Rate of Pay: $28.46/hour + DOE
Serves as the primary point of contact for the community calling the District for a wide variety of questions and information requests. Answers calls from the hospital's main telephone numbers and calls routed from the physician offices and departments for scheduling. Obtains authorizations for primary care and specialist consults, diagnostic imaging and other referrals as assigned.
Access Center tasks include:
Scheduling
Pre-registration
E-verifying
Determining and collecting the patient's out-of-pocket expenses (co-pays, deductibles, etc)
Signing patients up for self-service options
Authorizations
Essential Duties and Responsibilities
Schedules appointments for primary care, specialty providers and hospital services.
Provides information to callers including directions, addresses, telephone numbers, appointment times, etc.
Answers incoming phone calls to hospital's main numbers, routes calls appropriately.
Serves as the primary point of contact for patients scheduling outpatient appointments in the District; may be via telephone or electronic means.
Educates patients on various self-service programs offered by the District (patient portal, etc.).
Works with patients, families, providers, clinical and non-clinical staff to coordinate the patient's experience through-out the process of accessing healthcare.
Interviews patients to effectively schedule and register.
Collects, verifies and updates patient demographics, guarantor information and insurance information.
Establishes eligibility and verifies benefits.
Determines and collects co-pays and estimated out-of-pocket expense as appropriate.
Advises patient and families of hospital financial policies.
Refers to financial counselor as appropriate.
Obtains authorizations if assigned.
Follows established parameters to ensure procedures, treatments, tests, and appointments are scheduled with the required amount of time and with the appropriate resources.
Articulates information in a manner that patients, guarantors, and family members understand.
Key contributor to patient satisfaction initiatives by participating in process improvement activities as well as providing a high quality contact experience for the patient with every interaction.
Provides the patient with preparation instructions pertinent to their service.
Communicates regularly with patients, families, care-givers, providers, clinical and non-clinical staff as necessary for the completion of authorizations.
Contacts the insurance company and requests authorization; documents completely the interaction in the Electronic Medical Record (EMR), including person(s) spoken to, outcome and any authorization numbers.
Follows up with providers and patients regarding denied authorizations or requests for additional information.
Reads and interprets provider notes in order to obtain authorization.
Confirms medical necessity of ordered procedure(s).
Prioritizes tasks and follows work through to completion.
Follows established parameters to ensure procedures, treatments, tests, and appointments are authorized completely.
Navigates multiple computer applications and interprets financial and insurance information.
Performs to department productivity and accuracy expectations.
Maintains and updates knowledge regarding all types of insurance and healthcare coverage,
utilizing reference materials provided.
Demonstrates System Values in performance and behavior.
Complies with System policies and procedures.
Other duties as may be assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities
No supervisory responsibilities
Minimum Education/Experience
No educational requirement and 6 months to 1 year of experience
Required Licenses/Certifications
None
Other Experience/Qualifications
Demonstrates clear, courteous and pleasant communication skills with appropriate usage of grammar, pronunciation.
Excellent customer service skills.
Self-motivated and goal oriented with the ability to multi-task.
Team oriented.
Positive, open-minded, and focused on continuous improvement.
Ability to learn new processes, procedures and software programs quickly, while demonstrating attention to detail and accuracy.
Analytical and problem solving skills.
Navigate multiple applications simultaneously
#LI-OnSite
$28.5 hourly 60d+ ago
Customer Service Representative
Southern California Veterinary Dental Specialties Inc. 4.0
Call center agent job in Reno, NV
Job Description
Veterinary Dental Specialties (VDS) - Reno is seeking a skilled and professional Customer Service Representative (CSR)/ Veterinary Assistant (VA). We proudly serve our community with the best dental pet care possible. We pride ourselves on our outstanding customer service and our excellent patient and customer care.
As a CSR/VA, you will play an integral role in the day-to-day operations of our practice. This is a part-time position. Shifts are 12 hours and there is not a set schedule (weekdays and weekends). Two years of experience as a CSR/VA is required.
This position earns a competitive wage of $21 to $24 per hour depending on experience.
Responsibilities:
Welcome our clients in a friendly, helpful, and compassionate manner
Prepare and review documents and medical records accurately and completely
Consistently check memos and personal email for internal communications and staff updates
Educate and advise clients regarding our services
Schedule and check-in appointments and tend to all client requests while always ensuring the highest quality of care and satisfaction for our clients.
Process admissions and discharges accurately
Process invoices and payments accurately
Update and maintain client/pet records and files in accordance with legal requirements
Assist with other administrative duties such as scanning, faxing, emailing and shipping
Answer multiple phone lines in a prompt and professional manner, route calls to the appropriate departments in addition to screening calls and taking messages when needed
Confirm upcoming appointments with clients and ensuring all proper diagnostics are attached to the record in a timely manner
Update clients of wait times and delays.
Keeping records of client interactions, transactions, comments and complaints
Clean lobby and exam rooms
Ensures any supplies needing replenishment within 2 weeks are reported to the Practice/Purchasing manager
Mentoring new employees and visitors
Knowledge of common medications and filling medications
Instrument and equipment sterilization and maintenance.
Help restrain for IV catheters, blood draws etc.
Perform laboratory tests such as blood work and urinalysis.
Record patient vitals.
Provide post-operative care and monitor patients during recovery.
Clean kennels, bathroom and laundry.
Minimum Qualifications/Requirements:
Two or more years of experience in the veterinary field performing the above duties. (Required)
Able to perform moderately physically demanding work that requires a lot of lifting (up to 50 pounds), cleaning, and constant motion.
Good interpersonal skills and a willingness to work as part of a collaborative team.
Must pass a background and drug screening (THC not tested)
If you are a friendly, outgoing, and organized individual who loves people and animals and is passionate about providing exceptional customer/pet care, please inquire.
$21-24 hourly 13d ago
Customer Service Representative
Culligan 93Il
Call center agent job in Reno, NV
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Benefits/Perks
Medical insurance
Dental insurance
Vision insurance
401K retirement with company match
Vacation, paid time off
Company-paid training
Employee discounts for Culligan in-home products
Eligibility for annual recognition and training meetings/events
Job SummaryCulligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.
Responsibilities
Extensive problem-solving, order processing, and helping to manage customer accounts
Provide proactive sales support by developing close relationships with customers
Schedule service and delivery orders
Coordinate schedules with the service/operations team
Contact customers for purposes of scheduling additional services or offering maintenance plans
Refer unresolved customer grievances to designated departments for further investigation
Qualifications
High school diploma or GED
Minimum of two years of customer service experience required
Strong time management and project management skills
Proficient in Microsoft Office (word, excel, outlook)
Excellent communication skills, both written and verbal
About CulliganAs the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.
Compensation: $20.00 - $21.50 per hour
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
$20-21.5 hourly Auto-Apply 40d ago
Veterinary Customer Service Representative
Concierge Elite
Call center agent job in Reno, NV
Join Our Front Desk Team in West Reno!
Were growing and looking to add a full-time Customer Service Representative (CSR) to the Monte Vista Animal Hospital team.
Pay: $15-$20/hr DOE
Do you love connecting with people and making a difference in their day? At Monte Vista Animal Hospital, our CSRs do more than answer phones - theyre the warm, steady presence that helps clients feel supported from the moment they walk in (or call in). If you're looking for a role where your communication skills and compassion are truly valued, this might be the perfect fit.
Were a privately owned, AAHA-accredited small animal practice in West Reno, proud to provide high-quality veterinary care in a supportive, collaborative environment. Our team works hard, supports one another, and genuinely enjoys coming to work - and were looking for someone who shares that mindset.
Why Work With Us
Privately owned (not corporate)
AAHA-accredited hospital with a focus on quality and consistency Monday-Friday day shifts only
No nights, weekends, or holiday hours
Friendly, experienced team that communicates and collaborates Beautiful, modern facility in Northwest Reno
What You'll Do
Greet clients and pets warmly in person and over the phone
Schedule appointments, manage communications, and answer questions Handle check-ins, check-outs, and payment processing
Maintain accurate client and patient records
Support smooth clinic operations in collaboration with the medical team Create a positive, calm experience for every client and pet
What Were Looking For
Required:
Previous customer service experience (veterinary or medical setting preferred) Excellent communication and multitasking skills
Friendly, professional demeanor and ability to remain calm under pressure Comfortable with computers, phone systems, and digital records Detail-oriented, organized, and proactive
High school diploma or equivalent
Preferred:
Experience in a veterinary or animal care setting
Familiarity with veterinary software (IDEXX Neo or similar)
What You'll Get
401(k) with company match
Paid time off (PTO) and 7 paid holidays
Health benefits stipend through QSEHRA
Annual uniform allowance
$500 personal pet care stipend
20% discount on services; cost + 10% on products
Free IDEXX lab work for personal pets
On-the-job training and continued professional growth
About Us
Monte Vista Animal Hospital is deeply rooted in the Reno community. Our founder and owner, Dr. Moore, grew up in the area and returned with a clear mission: to serve the pets and people of Reno with high-quality, compassionate care.
We prioritize excellent patient care - but just as importantly, we believe in creating a workplace where people genuinely enjoy coming to work. Our team is made up of experienced professionals who value kindness, consistency, and communication, and were looking for someone who shares those values.
How to Apply
Please submit your resume and a brief cover letter sharing why this role speaks to you. Were excited to meet someone ready to become a welcoming and essential part of our team.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Employee discount
Flexible schedule
Paid time off
Schedule:
8 hour shift
Day shift
Monday to Friday
No nights
No weekends
Work Location: In person
$15-20 hourly 36d ago
Customer Service Representative - Reno, NV
Kedia Corporation
Call center agent job in Reno, NV
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$27k-36k yearly est. 3d ago
Customer Service Representative - State Farm Agent Team Member
Jim Tatro-State Farm Agent
Call center agent job in Reno, NV
Job DescriptionBenefits:
Hiring bonus
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jim Tatro - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$27k-36k yearly est. 24d ago
Customer Service Representative - State Farm Agent Team Member
Ryan Peterson-State Farm Agent
Call center agent job in Reno, NV
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Ryan Peterson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$27k-36k yearly est. 8d ago
Customer Service Representative - State Farm Agent Team Member
Kelby Schoorl-State Farm Agent
Call center agent job in Reno, NV
Job DescriptionBenefits:
Bonus based on performance
Flexible schedule
Paid time off
State Farm Insurance Agent located in RENO, NV is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Kelby Schoorl - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Work with the agent to identify and support local community events in our market.
Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
Salary plus commission/bonus
Hourly pay plus commission/bonus
Paid time off (vacation and personal/sick days)
Commission plus bonus
Flexible hours
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Excellent communication skills - written, verbal and listening
People-oriented
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to effectively relate to a customer
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$27k-36k yearly est. 14d ago
Marketing Reps/Customer Service Reps Needed FT and PT
Team Green Marketing
Call center agent job in Reno, NV
We are looking for Sales Managers, Customer Service Representatives, and individuals skilled in Marketing, Computer, and Business Development that would like to telecommute and work with an award winning Marketing Team! Marketing nationally and internationally on the Internet we offer you the ability to reach advanced levels of success through our proven systems and latest technology to be successful. If you have a computer, are self-motivated, and are willing to learn; we will work with you every step of the way.
We offer part-time or full-time executive income, working from the comfort of your home office.
Internet Marketing offers the ability to reach millions of people worldwide.
We have taken Sales and Marketing into the future. We are part of an 28-year-old company that is expanding and looking for ambitious and committed individuals. If you feel you can be an asset to our team, submit your resume for consideration. If suitable we will contact you for an interview
Client Relations Specialist
$27k-36k yearly est. 60d+ ago
Customer Service Representative - State Farm Agent Team Member
Nathan Almlie-State Farm Agent
Call center agent job in Sparks, NV
Job DescriptionBenefits:
Paid Holidays
Healthcare Allowance
Paid early out on Fridays at 3pm
Private Office
401(k) matching
Opportunity for advancement
Paid time off
401(k)
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Nathan Almlie - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process Payments
Answer Phones
Greet Customers - Traffic Controller
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Good computer and writing skills
Previous customer service experience preferred.
Positive Attitude
Team Player
Quick learner
Insurance license not required, but willing to obtain
Spanish speaker a Plus
Available to work Monday - Thursday 9am to 5pm, Friday 9am to 3pm
$27k-35k yearly est. 30d ago
Property & Casualty Customer Service Agent
North Star Staffing Solutions
Call center agent job in Carson City, NV
An outstanding, highly respected insurance brokerage, in Carson City is seeking a full-time producer in Property and Casualty, to replace a team member who is retiring. This position is a base plus commissions position. You will need a current Nevada Property & Casualty License. The right candidate will be responsible, energetic, honest and disciplined. A stable work history is a must.
If you believe you have what it takes to join our team, please reply with your resume and a short summary about your professional background, and current state licenses.
Qualifications
You will:
Help maintain current client flow
Help walk in customers/ and work appointments
Prospect to generate new business through leads and referrals
Generate quotes
Provide “white glove” customer service/ Maintain our high retention rates
Conduct policy reviews and renew policies
Process payments
Cross-sell/ up-sell
Growing agency relationships with new and current customers
Base plus Commissions
Performance bonuses
Additional Information
All your information will be kept confidential according to EEO guidelines.
$24k-31k yearly est. 3d ago
Customer Service Representative - State Farm Agent Team Member
Britney Bladel-State Farm Agent
Call center agent job in Incline Village, NV
Job DescriptionBenefits:
Bonus based on performance
Opportunity for advancement
Paid time off
Training & development
Competitive salary
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$28k-36k yearly est. 2d ago
Customer Service Representative
Arcadia Cold Storage
Call center agent job in Fernley, NV
Job Description
At Arcadia Cold Storage and Logistics, our mission is to design and deploy modern facilities and provide innovative solutions through the practical application of technology, creating meaningful value for our customers while helping them meet their strategic objectives - establishing The New Age of cold chain.
We believe our employees make us different. Our goal is to attract; retain and develop the best employees available in the markets we serve. Only through the strength of our employees will we attain our business goals.
POSITION OVERVIEW & PURPOSE
This role will be responsible for providing Customer Service assistance and guidance for their assigned site. The Customer Service department handles all customer requests, order entry, running daily reports and works very close with all departments to ensure all customer requests are handled in a timely manner.
ESSENTIAL FUNCTIONS & BASIC DUTIES
Develop and maintain customer relationships in a professional manner
Process hold/release of inventory
Review receipts/outbounds for accuracy
Invoice and verify accounts accurately and in a timely manner
Generate customer reports per customer request as needed
Verify inventory and notify customers of potential shortages
Ensuring electronic transactions are not failing
Coordinate with Operations on special customer requests, expediting when necessary.
Serve as first point of contact to resolve customer issues.
Maintain and file documentation in an organized and comprehensive way.
Perform other duties and special projects as needed.
QUALIFICATIONS:
High school diploma or GED required
Excellent verbal and written communication skills.
Excellent organizational skills, including ability to multi-task and prioritize workload.
Proficient computer skills, including Microsoft Office Suite.
Strong sense of urgency and ability to meet deadlines.
High level of attention to detail.
Willingness to carry out procedures as directed.
Understand and follow verbal instruction, written instruction, and company policies
Comfortable working independently or as a team.
Arcadia Cold Storage and Logistics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$27k-35k yearly est. 8d ago
Customer Service Representative - State Farm Agent Team Member
Nicole Williams-State Farm Agent
Call center agent job in Carson City, NV
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Health insurance
Opportunity for advancement
Paid time off
ROLE DESCRIPTION: As a Customer service representative with Nicole Williams State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$27k-36k yearly est. 3d ago
Property & Casualty Customer Service Agent
North Star Staffing Solutions
Call center agent job in Carson City, NV
An outstanding, highly respected insurance brokerage, in Carson City is seeking a full-time producer in Property and Casualty, to replace a team member who is retiring. This position is a base plus commissions position. You will need a current Nevada Property & Casualty License. The right candidate will be responsible, energetic, honest and disciplined. A stable work history is a must.
If you believe you have what it takes to join our team, please reply with your resume and a short summary about your professional background, and current state licenses.
Qualifications
You will:
Help maintain current client flow
Help walk in customers/ and work appointments
Prospect to generate new business through leads and referrals
Generate quotes
Provide “white glove” customer service/ Maintain our high retention rates
Conduct policy reviews and renew policies
Process payments
Cross-sell/ up-sell
Growing agency relationships with new and current customers
Base plus Commissions
Performance bonuses
Additional Information
All your information will be kept confidential according to EEO guidelines.
How much does a call center agent earn in Reno, NV?
The average call center agent in Reno, NV earns between $21,000 and $44,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.