Call Center Agent Jobs in Ridgecrest, CA

At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Expectations: • Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. • Maintain neat appearance and good personal hygiene in compliance with CSI image standards. • Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately. • Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. • Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures • Follow federal law and company standards on carding customers for all age restricted products sold at the stations. • Work professionally with vendors and contractors. • Regular and punctual attendance is expected. • Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products Essential Functions: • Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. • Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment. • Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently. • Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable. • Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed. • Actively promote store specials and other marketing programs. • Cross-check price of delivered goods for accuracy. • Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store. • Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only) • May perform other duties as assigned by management. Requirement/Qualifications: • Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays. • Strong attention to detail. • Ability to handle challenging situations professionally and exercise exceptional judgement. • Ability to work both independently and in team settings. • Must possess required up-to-date food handling certificates, as required by law (in specific locations only). • Cooking/Restaurant experience preferred Supervisor Responsibilities: • This position has no supervisory responsibilities Travel: • Rare, limited to required training and coverage for nearby stations. Physical Demands Include but are not limited to: • Ability to stand and walk for long periods of time on hard and uneven surfaces. • Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds. • Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity. • Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment. • Periodic exposure to all outdoor conditions during daylight hours. • Moderate exposure to walk-in coolers and freezers at 34 F or lower. • Frequent handwashing and attention to personal cleanliness standards. Must be at least 18 years of age or older to work in California and Oregon locations. Must be at least 21 years of age or older to work in Washington locations. Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am. Must be at least 21 years of age or older to work in Management positions. · Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers. · The selected candidate's compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. USA based job position Visas will not be granted Benefits: · Full-time & Part-time shifts available · Direct Deposit with competitive weekly pay · Health & Wellness packages available for purchase · Education reimbursement program · Shift Differential Pay for select shifts and job titles · Management Bonus Program · Loyalty Service time Program · Commuter benefit Program Chevron Stations Inc. (CSI) is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ******************. . Compensation Range: $17.75 - $18.75 . If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! This is not all inclusive. In addition, CSI reserves the right to amend this job description at any time. CSI is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver and HCP expectations in an evolving healthcare environment. The new model is built around where patients get their care-locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care. The ecosystem approach" creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps. In Otsuka's evolved customer engagement model, a Health Science Advisor (HSA) will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka's Clinical and Scientific Specialists (CSS) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership and real-world evidence. These ecosystems are led by Ecosystem Leads and are grouped into regional areas. Regional Leads have significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also shift to drive customer engagement quality, accountability, and cohesion between patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do. The Health Science Advisor will report directly to the respective Ecosystem Lead, coordinating with cross-functional colleagues in Medical (CSSs), Market Access (HSAMs), and Patient Support (PELs) under appropriate guardrails. This individual will serve as the main point of contact/connection to healthcare provider (HCP) customers and should have a wide breadth of expertise, (e.g. able to address complex on-label information based on approved content). Conducts proactive outreach to HCPs on topics such as: Product access: local market payor coverage and co-pay, prior authorization, formulary placement, and availability expectations On-Label/Consistent-with-label Info: proactively share information that is on or consistent with the label, including confidently and skillfully handling complex on-label information consistent with approved materials Established guidance on patient care: example system protocols, standard of care guidelines, discharge protocols, and published expert opinions (or share menu of options and direct accordingly) Ability to appropriately connect providers in real time to on-demand CSSs as questions arise Customer engagement: Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e.g., CSS) on demand; closes the loop on customer requests, ensuring that they have been met and asking for feedback on quality of engagement Thought leadership: Facilitate speaker programs; organize local provider groups for discussions on experiences and outcomes with local/regional leaders Business planning: Elevate opportunities and feedback to ecosystem lead, including local market insights to inform setting of local strategy and business goals; compliantly collaborate with ecosystem team to adjust targeting and call point plans and action on insights collected from customer-facing roles Minimum Qualifications A minimum of 2 years pharmaceutical or medical device sales experience Must reside within commutable distance of 50 miles of the primary city in the sales territory Preferred Knowledge, Skills, and Abilities: Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems) 4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment Clinical nurse or Advanced Practice Nurse (APN) experience highly valued The ability to work in an ambiguous environment undergoing transformation Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals Ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem Ability to assimilate and communicate complex clinical and product information Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supply #LI-Remote Competencies Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business. Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development - Play an active role in professional development as a business imperative. Minimum $102,101.00 - Maximum $145,970.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws. Company benefits : comprehensive medical, dental, vision and prescription drug coverage, company provided Basic Life, AD&D, Short-term and Long-term Disability insurance, tuition reimbursement, a 401(k) match, PTO allotment each calendar year, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . Disclaimer: This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer . All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic . If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability . You can request reasonable accommodations by contacting Accommodation Request . Statement Regarding Job Recruiting Fraud Scams At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

About the job Contract: Full-time, Permanent Reporting to: Warehouse Manager We are seeking a detail-oriented and experienced Customer Service Specialist to join our warehouse team. As a Customer Service Specialist, you will play a crucial role in supporting our warehouse operations by handling customer inquiries, processing orders, and ensuring customer satisfaction. This position is dynamic and requires a strong ability to multitask and thrive in a fast-paced environment. . Primary Responsibilities These responsibilities include the following, but are not limited to: Process orders for material or merchandise received through various channels, such as mail, fax, email, EDI, or telephone, originating from customers or company employees. Compile, sort, and meticulously verify the accuracy of data, while also maintaining detailed notes in our customer tracking system. Coordinate with customers, forwarders, and warehouse teams to ensure timely shipments and manage end-to-end customer accounts, including order fill, transportation planning, on-time delivery monitoring, exception management, and support for promotions, seasonal events, and new item launches. Provide tailored solutions, prioritizing customer needs throughout the process. Examine all shipment documents and inform customers of stock queries, shipment schedules, anticipated delays, and any additional information needed by customers using e-mail or telephone on a timely basis. Collaborates with warehouse and common carrier personnel to expedite or trace missing or delayed shipments. Compiles statistics and prepares comprehensive reports for management. Investigates overdue, damaged shipments, or shortages for customers and common carriers. Analyzes complaints, collaborating with designated departments for resolution. Manages, maintains, and reports customer KPIs weekly; provides backup support for all accounts other than primary. Adhere to communication procedures, guidelines, and company policies. Go the extra mile to actively engage with customers. Any other duties/projects as assigned by the reporting manager as per business requirements. Qualification & Skills required High School Diploma Organized, detail oriented and exceptional Problem-Solving Skills Minimum of 4 to 8 years experience in Customer Service in a Warehouse. Familiarity with warehouse management systems (WMS) Knowledge of preparing shipping documents, tracking shipments, and understanding warehouse documentation. Focused on delivering excellent service and maintaining customer satisfaction. Ability to prioritize tasks efficiently in a fast-paced environment. Excellent Communication and Problem Solving Skills

Day to Day: We seek a Call Center Representative to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment, fielding inbound calls from members. Your responsibilities will encompass addressing enrollment inquiries, facilitating appointment bookings, and efficiently handling customer complaints. This position is onsite 5 days a week in Anaheim, CA. Desired Skills & Experience: 1-2 years of experience working in customer service/call center High School diploma or GED Good communication and personality Adaptable and eager to learn, willing to work in a fast-paced call center Excellent communication and reliable Ability to type at least 36 WPM Pluses: Bilingual in Spanish, Vietnamese, and/or Chinese

JOB TITLE: Customer Service Representative / Paso Robles Non Exempt, Full-Time /Onsite Starting Pay $19.00 - $25.00 per hour. We set our pay based on several factors including knowledge, experience, certification and location. Combined with our rich competitive benefit package and the rewarding work we do for the environment make MarBorg a great place to work! POSITION SUMMARY: Interfaces with customers to ensure their needs and concerns are handled with quality service and timely response, Dispatcher responsibilities that will support the driver team, in addition, responsible for communicating with drivers to assist with problem resolution while on route and is a critical role in achieving total customer satisfaction. The dynamic individual will be highly organized and confident in their ability to develop driver and customer relationships to successfully manage expectations through timely, effective, and clear communication in a professional manner DUTIES AND RESPONSIBILITIES include but are not limited to the following. Professionally handle a high volume of incoming phone calls and call customers for the purpose of taking and requesting orders for all products serviced by the Paso Robles team. Dispatches as needed to respond to incoming service orders and service issues. Work with drivers directly in relaying dispatched orders, new assignments or in receiving in-field issues. Utilizing GPS systems to locate drivers in the field. Ensure maximum productivity by successfully routing vehicles, assigning loads to drivers based on designated route/area, driver location and equipment. Processing orders and modifications to existing service as they come in for all items relating to the portable restrooms, fencing, event restrooms and event fencing. Process new customer quotes in response to the unique needs of each customer. Audits paperwork to ensure that service required was received by the customer. Assist with prorating of work order for billing. Uses database system to gather and input notes in customer accounts. Meets or exceeds service quality and productivity goals set for the position. Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Audit paperwork and help trouble shoot problems as they arise. Handle changes and modifications to existing services. Handle misc. duties as assigned. Work with other departments when necessary to ensure customer satisfaction and service. Perform other job-related duties as assigned. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS, ABILITIES AND EXPERIENCE: Minimum of 2 years of experience in a high-volume Call Center is required. Responsible, enthusiastic, initiative-taker who exhibits a high level of sense of urgency, pro activeness and positive can-do attitude. Must exhibit a strong work ethic and reliability as a collaborator that is supportive to drivers, co-workers, and customers. Proficient in building trusting relationships with customers and being attentive to their needs. Customer focused and exceptional listening abilities. Ability to effectively make quick sound decisions. Professional phone and email etiquette is required. Keying data entry efficiently and accurately with proficiency in typing/keyboard is required. Strong ability to multi-task in fast-paced environment. Ability to stay organized and maintain accurate records with attention to detail. Knowledge of billing. Excellent communication skills to effectively communicate to all levels of management and customers both verbally and written. Work efficiently and effectively, both independently and as a team, to meet MarBorg's customer service standards. Proficiency in the use of MS Outlook, Excel, and Word with ability to navigate multiple software applications while assisting drivers and customers. Bilingual English and Spanish skills a plus. EDUCATION and/or EXPERIENCE High School diploma or general education degree (GED); and two years of related customer service experience required. CORE COMPETENCIES: Doing Good: Maintains and promotes integrity and values in conduct of all activities. Making Good: Takes responsibility and ownership for a problem, project, or issue. Treating Our People Well: Proactively seeks and finds ways to provide extraordinary service. Fosters respect for all individuals and points of view. Works cooperatively and effectively with others to achieve common goals characterized by pride, trust, and commitment. Observant: Ability to identify safety or operational deficiencies and to quickly implement a correction. Safety Matters: Actively participates in creating a safe and healthy workplace for our employees and our customers. Environmentally Focused: Takes initiative to preserve and improve our local environment for future generations. Makes everyday Earth Day. NEAT JOB SPECIFIC COMPETENCIES: Attention to Detail, Customer Service, Interpersonal Skills, Problem Solving, Quality, Teamwork LANGUAGE SKILLS Ability to read and write English and Spanish, interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. They should also be able to speak English and Spanish effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT We are a drug free & alcohol-free work environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. The noise level in the work environment is usually moderate. Compensation details: 19-24 Hourly Wage PI04e86f3a9318-26***********3

Required Skills & Experience: - 1-2 years of experience working in a call center with inbound calls (50+ calls a day) - High School diploma or GED - Good communication and personality - Ability to type at least 36 WPM - Adaptable and eager to learn, willing to work in a fast paced call-center - Excellent communication and reliable Job Description: Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you'll operate within a dynamic call center environment, fielding inbound calls from members. Your responsibilities will encompass addressing enrollment inquiries, facilitating appointment bookings, and efficiently handling customer complaints. This position is onsite 5 days a week. Compensation : $23/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

The Customer Care Coordinator provides outreach and support to ensure all our client's Medicare members have access to the care they deserve. You will navigate their members through their health care and benefits, and connect the dots between their provider network, health plan operations, and supplemental vendors. You will be alongside our members every step of the way to ensure they are never alone in their healthcare journey. This is a role for a passionate and experienced customer service representative who understands the meaningful contribution they make to our members' healthcare outcomes. We are looking for Bilingual Speaking Customer Care Coordinators that are proficient in Vietnamese. Essential Duties and Responsibilities: Understand procedures, protocols, benefits, services, and any other necessary information to resolve member issues and inquiries; serve as a “subject matter expert” in the healthcare experience that our members navigate daily Be a representative that provides outbound and inbound support via the phone at a fast pace. Maintain case ownership of Tier 1, Tier 2, and Tier 3 matters that you will need to support to resolution. You understand that every customer is different and can move swiftly towards a resolution. Manage to the member's communication preferences as possible, which may include time of day, channel, and language; utilize interpreter service as needed Collaborate with our partners - including but not limited to other departments, supplemental benefit vendors, and provider network - to facilitate the member experience. Excel in customer service and contribute to a culture of going “above and beyond” to ensure the highest level of member satisfaction. Minimum Requirements for the position: Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Skills: Ability to apply common sense understanding to carry out detailed, but un-involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Basic understanding of Microsoft Office Products; Word, Powerpoint, Excel, etc. Computer literate, typing 35+ words per minute. What will earn you brownie points? Experience helping members navigate access to care through Medicare Advantage or HMO, including referrals and authorizations Experience helping members navigate their Medicare Advantage benefits including medical, prescription drug, and supplemental benefits Outbound call center experience which may include welcome/onboarding, appointment scheduling, retention, sales, or other health care/health plan related programs; and/or inbound call center experience that indicates a higher level of problem-solving such as escalation or resolution Must be available to work full-time and over-time through the Annual Enrollment Period (Oct-Dec) and Open Enrollment Period (Jan-Mar) This position will pay $25- $26 an hour depending on experience. The role is eligible for overtime.

Founded in 2007 by Bill Barton and Patty Perreira in Southern California, Barton Perreira draws inspiration from the perpetual sunshine and enchanting golden-hour sunsets that paint the state in gold. We embody a fusion of innovation, luxury, craftsmanship, and a resolute commitment to pushing the boundaries of eyewear excellence. Barton Perreira is part of Thélios, the eyewear expert of the LVMH Group. CUSTOMER SERVICE SPECIALIST POSITION SUMMARY: Based out of our Irvine, California office, we are looking for a specialist responsible for answering calls, providing product information, and assisting customers by being informative, empathetic, and eager to resolve any issues quickly. The ideal candidate will be willing to listen, learn, and address any customer inquiry that comes their way. KEY RESPONSIBILITIES Respond quickly and effectively to customer issues with empathy and professionalism. Efficiently handle customer inquiries via phone, online chat and email regarding orders, product status, and other related information or issues. Upsell products and suggest alternative solutions. Provide exceptional customer care by assessing needs and offering accurate solutions, troubleshooting, and guidance for a positive experience. Aim for customer issue resolution and retention, addressing any questions, returns, refunds, and shipping tracking issues. Record, organize, and manage customer interactions and profile/account changes. Learn and adhere to all customer service procedures and policies. PROFILE High School Diploma or Associate degree in Business Administration or certification preferred Minimum of 2+ years of relevant Customer Service experience Minimum of 2+ years of relevant Customer Service experience Excellent data entry skills with high attention to detail and superb time management skills Ability to resolve issues in a quick and timely manner with the ability to prioritize work in a fast-paced environment Strong interpersonal skills and excellent communication skills both verbal and written; possess a friendly and positive attitude Genuine passion and advocate of diversity and inclusion and integrates this mentality when making all business decisions (both internal & external). Proficient in Microsoft Office; Sage 100 knowledge is an added advantage. The hiring range for this position ranges from $19-23/hour. The rate of pay offered will be dependent upon candidates' relevant skills and experience. What are the employee benefits at Barton Perreira? We offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, and more. Thank you in advance for your interest in this opening. Thélios is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. At this time, only qualified candidates will be contacted. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Direct applicants only, no third-party staffing inquiries, please.

Job opportunity with Leading Healthcare Company at their San Diego, CA location! Seeking experienced Call Center Rep in the health care field; EAGER to join their team! This company is known to have Better Care, Better experiences, and Better health. They want YOU to lead the way and be the front line leading with empathy and kindness! If you have dedication to delivering excellent service; desirable work ethic, and the skills listed below; this is just the right job for you! ****ONSITE WORK ONLY LOCATION: 3840 Murphy Canyon Rd. San Diego CA 92123 6months contract to begin w/ ability to extend and/or become an FTE based upon performance and need. Schedule: Mon-Sun 8-5pm (must be able to work any day of the week, will always have 2 days off) ***Must be available to work weekends Compensation: 24/hr. Daily Job Details: Answer phones Create messages (capture full information) Scheduling/appointment scheduling in EPIC (healthconnect) Research Skills Manager is seeking 6 months-1 yr minimum Call center and/or scheduling 6 months-1yr. experience working in office setting Excellent Customer Service Medical terminology Typing WPM 40+ Specific Systems Knowledge Preferred: Microsoft suites (outlook, teams, SharePoint), EPIC (healthconnect)

Are you passionate about delivering outstanding customer experiences and ready to be part of a fast-growing, innovative company? FHI Heat, a leader in cutting-edge hair tools and hair care products, is expanding, and we need a dynamic Customer Service Representative to join our team! This is a fantastic opportunity to work in a collaborative and energetic environment, providing top-notch service to our customers. Why Join FHI Heat? FHI Heat is at the forefront of the beauty industry, known for our commitment to quality and innovation. As we continue to expand, we're looking for someone who thrives in a fast-paced setting and enjoys making a meaningful impact every day. This role requires on-site presence 5 days a week in our Simi Valley office, putting you right at the heart of our growing operations. Key Responsibilities: Customer Engagement: Deliver exceptional service through phone, email, and chat, ensuring every interaction leaves a lasting positive impression. Problem Solving: Respond to inquiries, resolve issues promptly, and assist with product information, order statuses, and general questions. Order Management: Process orders, returns, and exchanges with precision and efficiency. Record Keeping: Maintain and update customer records to ensure seamless service. Team Collaboration: Work closely with other departments to enhance the overall customer experience. Feedback Analysis: Collect and analyze customer feedback, offering actionable suggestions for continuous improvement. Outbound Calls: Follow up on customer inquiries and resolve any outstanding issues, strengthening relationships and trust. What You'll Need: High school diploma or equivalent. 3-5 years of customer service experience. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to thrive in a fast-paced environment and juggle multiple tasks. Proficiency in Microsoft Office Suite; SAP and Shopify experience is a plus. Outbound calling experience is a bonus. Compensation & Benefits: Hourly Rate: $20-$26, based on experience. Comprehensive Benefits: Health, medical, dental insurance, vacation, and more in-house perks. Join Our Growing Team! If you're ready to grow with us and make an impact in the beauty industry, we'd love to hear from you! FHI Heat is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.

Our client is looking for highly skilled Call Center Customer Service Reps to join their team and help with the volume of inbound/outbound calls and emails. The ideal candidate will be a quick learner who can navigate a new CRM system and identify consumer needs, research issues, resolve complaints, and provide solutions. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and ensuring their satisfaction. This is a Temp/Contract based role. Start date: ASAP Duration: through Feb/Mar 2025 Duties & Responsibilities: • Responsible for answering consumer inquiries via phone, email, and occasionally mail, in a timely manner regarding product/part information, request/order status and assembly assistance. • Identify consumers' needs, clarify product/part information, research reported issue and provide solutions and/or alternatives. • Enter and process requests/orders in an updated CRM system. • Generate refunds in CRM system as needed. • Coordinate the process of product/part returns as needed for QC review. • Acknowledge and resolve escalated consumer complaints with management. • Continuous product training to be knowledgeable in troubleshooting consumer questions. • Keep clean/clear records of consumer interactions and transactions. • Be proactive, creative, flexible in determining, evaluating, researching & resolving issues. • Complete reports and special assignments in a timely manner • Communicate and coordinate with management or colleagues as necessary. • Recommend improvements for systems and processes to boost organizational efficiency. • Assist with physical inventory counts as needed. • Maintain a positive, empathetic, and professional attitude. • Able to thrive in a work environment emphasizing teamwork and collaboration with multiple departments. • Demonstrate respect and courtesy toward others. • Regular and prompt attendance in the office is required. • Attend meetings and training sessions as required. Qualifications & Requirements: • High school diploma, general education degree or equivalent. • Experience working in a call center or customer-support role. • Strong active-listening and verbal-communication skills • Proficiency in problem-solving • Strong proactive self-organization and detail orientated. • Excellent time management skills with the ability to prioritize tasks. • Ability to work independently with demonstrated problem solving skills. • Meet personal/team qualitative and quantitative targets. • Comfortable using basic computer programs (Windows, Excel and Microsoft Office) and call center phone software (Five9, Talkdesk, Dialpad, etc.)

Intro To Taxrise: At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do. When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives. We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation. If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that's reshaping the future of tax resolution. About The Role As a Customer Service Representative at TaxRise, you play a pivotal role in maintaining positive and professional relationships with clients. The Customer Service Representative performs all client care activities by responding to client inquiries, partnering with clients to identify their needs, gathering and explaining required documents, and providing assistance as needed. Additionally, they collaborate with different departments and assist case managers. What You'll Do Build and maintain effective professional relationships with clients. Develop strong customer relationships by promptly responding to inquiries and addressing any complaints. Provide status updates to multiple team members and clients. Contact clients via phone and email to retrieve required documents and information. Handle phone calls with professionalism, courtesy, and an empathetic demeanor. Understand when and how to escalate calls to the appropriate department. Assist case managers in resolution cases. Understand, handle, and process forms related to tax resolution such as 433 forms and power of attorney. Take necessary actions to address and escalate forms-related matters as required. Respond to client inquiries regarding IRS or Collection notices received. Explain the necessity of requested documents and gather them effectively. Consistent time and attendance is crucial not only for operational efficiency and team collaboration, but also to meet the high standards of client needs as this is a client facing role. Flexibility is essential as the job may entail overtime during peak workloads or busy seasons to meet project deadlines and maintain high-quality standards. Possess detailed knowledge about TaxRise products and services. Handle questions related to company offerings and provide clear explanations. Upload necessary documents to the Customer Relationship Management (CRM) system. Understand foundational financial document review processes. Stay informed about internal processes, forms, letters, etc., to efficiently move cases through the resolution process. Uphold the highest standards of professionalism and care when handling clients. Meet customer needs, resolve problems, and follow up to ensure satisfaction. Collaborate with colleagues, support staff, direct reports, and others at TaxRise to ensure a seamless client experience and successful tax resolution outcomes. We expect all employees to maintain professional and respectful interactions, conduct, and behavior in the workplace and during company functions, in accordance with TaxRise standards. What You'll Need To Have Previous experience in a client care or customer service role, preferably in the tax resolution industry. Familiarity with IRS letters, tax forms, and financial document review a plus. Strong communication skills, both written and verbal. Ability to learn quickly and adapt to changing processes. Excellent organizational and multitasking abilities. Professional phone etiquette and customer-focused communication. High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experience. What We Offer Medical, Dental, and Vision Insurance after 60 days Paid Time Off (Vacation, Sick, Holidays) Wellness Days 401(k) retirement plan Professional Development Program Access to on-site gym and gaming lounge Quarterly company outings Catered meals every Friday Pay Range: $19.00 - $20.00 per hour The above-range represents TaxRise's current good-faith pay scale for this role. TaxRise reserves the right to modify or update this range at any time. At TaxRise, we're proud to be an equal opportunity employer. We realize the key to creating a company with world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.

AgileBio provides scientific IT solutions for labs, R&D, biotech, and pharma industries, with a focus on biometric, RFID, and traceability solutions. Their flagship product, LabCollector, is a full-web LIMS that can be deployed locally on client sites. The modular approach and easy setup of AgileBio's solutions cater to labs of all sizes, from academia to pharma, supporting both R&D and routine services. Role Description This is a full-time on-site role for a Lab Application Representative at AgileBio in San Diego County, CA. The representative will be responsible for providing the best solution to clients for LabCollector and other scientific IT solutions. They will also assist in implementing and customizing solutions based on client needs, conducting demonstrations, and delivering exceptional customer service. This is a sales oriented position and requires great communications skills. The candidate will also be responsible for sales growth, finding prospects, create sales opportunities... Participation on exhibitions and client visits happen from time to time. Qualifications and skills Laboratory Equipment and Laboratory Skills Analytical Skills and Quality Control Experience in Laboratory Medicine Excellent problem-solving and communication skills Detail-oriented and organized with the ability to multitask Experience in client-facing roles and customer support Bachelor's degree in a scientific field is preferred Sales and marketing experience Business orientation mentality

Under supervision, the Customer Service Representative (CSR) serves as a primary contact for customers and consumers ensuring a positive experience by addressing inquiries, resolving issues, and providing information about our products. Follow customer service policies and procedures to ensure consistent customer service and satisfaction. Perform all aspects of processing orders, troubleshoots and resolve routine and non-routine customer complaints. Resolves major problems with orders, delivery dates and/or service with the assistance of Customer Service Team Lead. General Overall Duties Some of the duties of this position are those described below. This job description does not state or imply that the duties listed are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by management. Process all purchase orders and confirmations for all customers, ensuring timely and accurate handling. Communicates all outbound customer shipping needs with the Logistics Department. Develop and maintain a strong relationship with customer base and, when needed, solve customer service issues. The Customer Base is defined as internal and external customers. For example, internal customers are, but not limited to, Del Real Foods Departments. While external customers are, but not limited to brokers, purchasing agents at the distributors, receiving managers at the distribution centers and buyers at the customer corporate level. Maintain regular communication with Sales Department, Account Receivables, Brokers, Customers, Production Scheduling, Customer Accounting, R&D, Quality Assurance, and warehouse shipping team. Processes customer and consumer complaints from start to finish and collaborate with QA and Sales team to respond appropriately to customers complaints. Maintain and update complaint database accurately. Respond to consumer inquiries promptly and professionally. Address consumer inquiries and send follow-up correspondence as needed. Track all complaints and provide QA Department information in a timely manner. Maintain our Global Data Synchronization Network (GSDN) through Syndigo, 1 World Sync and customer portals ensuring that information on our existing products and new products is accurate and up to date. Other duties include preparing various management reports. Specific Skills and Abilities Knowledge of Microsoft Dynamics AX System for processing orders. Knowledge of GDSN, Syndigo, 1 Worlds Sync, and Customer Portal process. Strong PC software application knowledge using Excel, Word, Access, PowerPoint and the Internet. Must be extremely detail oriented and proficient at basic mathematics. Must possess the ability to manage multiple tasks simultaneously. Applicants must work well within a team environment. Ability to learn new programs, policies and procedures. Must be able to handle confidential information. Education/Experience High School Diploma/a college degree is a plus or any additional education or certifications in customer service field. Minimum 3 years' experience on the field (Food Industry is a plus) Bilingual in Spanish (is a plus)

About us: Headquartered in Vernon, CA, we are a premium full spectrum manufacturer and distributor of fine food and beverage products. Family owned and operated since 1977, our Company offers more than 4,000 products to a variety of customers in both the foodservice and retail channels. We are committed to providing the highest quality food products with an unrelenting commitment to fresh, nutritious ingredients and promotion of eco-friendly business practices. Duties and Responsibilities: • Assist customers with product and sales related questions via phone and emails • Maintaining a thorough knowledge of new and existing products, as well as policies and merchandising information • Communicating customer issues and feedback to management • Expertly utilizing inventory and ordering systems to efficiently and effectively assist customers and complete order • Assisting with product inventories as directed • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems • Proactively generate sales and promote Company products. • Process customer requests for order placement in a timely, accurate and professional manner • Respond effectively to inquiries or complaints • Other duties as assigned Qualifications and Experience: • Excellent customer service and communication skills • Experience with EDI system is preferred • Excellent time management skills • Maintain customer accounts • Solid organizational skills • Knowledge of current materials, methods, tools and equipment (including technology) used in business operations • Ability to work collaboratively with other departments and functional teams in order to coordinate effective solutions • Ability to perform under pressure and meet deadlines • Ability to work with minimum supervision • Minimum of 2-3 years inside sales/customer services preferred Benefits Overview: • Holiday Pay • Paid Time Off • Health Insurance • Vision Insurance • Dental Insurance • Accident Insurance • Life Insurance • Flexible Spending Account (FSA) • 401k Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Global luxury brand, Naked Wardrobe, is currently seeking a highly experienced Seasonal Customer Service Representative to join our fast-paced team. Must be a team-player who provides professional and confidential support while delivering a positive experience to all clients. Candidate must be highly organized, efficient, manage multiple tasks under tight deadlines, and is a true self-starter who can work both independently and also work well within the team. DUTIES INCLUDE BUT NOT LIMITED TO: - Handling high volume of emails, and communicating with customers on a global scale - Responding to social media inquiries, comments, and messages - Handling orders and returns as needed - Assisting returns department when needed - Filing and copying as necessary - Additional duties as assigned REQUIREMENTS: - Must have 3+ years of customer service experience via email communication - Type 65+ words a minute - MAC savvy - Must be familiar with Microsoft Outlook/Microsoft Office - HappyFox efficient is a plus - Strong organizational skills - Excellent oral and written communication - Typing skills must be top notch - High degree of accuracy and attention to detail - Must reside in Los Angeles

About Us: AZAZIE stands as the leading direct-to-consumer (DTC) e-retailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options. Job Summary: Azazie is looking for a self motivated and driven Customer Service Representative to join our growing team! In this role you will be responsible for providing a positive and efficient customer experience by educating customers on product knowledge, policies and services. We are seeking out top talent candidates that are highly engaged with our customers by productively providing the solutions in response to questions, concerns, and complaints through our chat, phone and email channels. * Please note: We are only recruiting local candidates at this time to accommodate a hybrid-based schedule. The employee will come into San Jose location 3 times a week Schedule: Monday - Friday 7:30AM - 4:30PM Tuesday - Saturday 8:00AM - 5:00PM Responsibilities: As a Customer Service Representative, you'll be an important part of our growing team! You will be set up for success in meeting the following requirements for this role: Proficient in supporting our customers via phone, chat and email identifying their needs, complaints, or other issues and providing solutions and support as needed. Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours. Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us. Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns. Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively. Competency and initiative to meet and exceed the department metrics and individual performance goals. Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry. Skills/Talents you have: Analytical, problem solver and critical thinker. Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy. Team player that is willing to take initiative to support customers, other agents and supervisors. Adaptability to thrive in a fast-paced ever changing work environment. Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers. Positive attitude with a desire to learn and share ideas in a collaborative work environment. Clear and concise communicator within customer interactions and across different departments. Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results. Excellent time management skills. Customer-focused with strong interpersonal and tech savvy skills. Qualifications: Customer Service Experience: 1 year (Preferred) Fluency in English. Additional languages is a plus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application) Experience with AI Intercom, Slack or other CRM software is a plus. Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software. Excellent written and oral communication skills. Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs. Customer-focused and can demonstrate mastery of customer service skills. Ability to maneuver between multiple tasks. Benefits: Free snacks and drinks in office Company engagement events Gym access in San Jose office building Monthly departmental CS appreciation lunches Physical Requirements: While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close, distance and color vision. Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

(Bilingual Preferred but not required) The Customer Service Representative I (CSR I) is responsible for handling customer inquiries into the Service Center. This may include phone and email response, walk-in center customer service, inbound call customer service and inbound mail response. CSR may be reassigned on a long term or temporary basis to other shifts or other schedules to balance manpower or meet the needs of the company. DUTIES AND RESPONSIBILITIES include some or all of the following. Supervisor may assign other duties as needed. • Serve as the first point of public contact for all customer service issues • Promote positive customer relations with customers and coworkers • Respond to calls from the public and provide general information and service • Maintain a thorough knowledge and understanding of the customer service center and operations to assist customers and resolve problems • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Quickly and accurately identify and assess individual needs, as well as take the appropriate action steps to satisfy those needs • Maintain customer records by updating account information. • Process requests for new customer accounts • Open cases for unsolved customer inquiries • Process customer disputes • Process the closing of customer accounts and initiate refunds when required • Perform updates to toll violations, violation payments, customer payments or accounts to keep demographics, vehicle, and credit card information current • Consistently meet established productivity, schedule adherence, and quality standards. • Communicate effectively with a variety of people across various levels both within and outside the organization. • Make positive suggestions on improving and streamlining workflow processes and enhancing profitability • Develop a strong teamwork ethic • Follow communication procedures, guidelines, and policies • Provide face-to-face customer service with walk-in center customers when required • Respond to customer emails from the customer service email inbox to answer questions and provide assistance when required • Respond to customer chat and text to answer questions and provide assistance when required • Other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Excellent phone etiquette • Excellent verbal communication skills • Excellent attendance and punctuality • Enjoy providing prompt and timely service to our customers • Possess strong interpersonal skills and have compassion and empathy for customer situations • Be energetic, self-motivated, and quick-thinking • Ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast‐paced changing environment • Ability to read and comprehend normal instructions, correspondence, and memos • Ability to effectively present information in one‐on‐one situations to customers, clients, and other employees of the organization • Ability to apply common sense understanding to carry out detailed written or oral instructions • Ability to work flexible eight (8) hour shift between 8:00 a.m. to 6:00 p.m. Monday to Friday • Must be able to pass background and drug screenings • Ability to achieve and maintain departmental performance standards

As a Customer Service Representative, you will be the voice of our brand, assisting customers via phone, email, and chat. Your primary responsibility will be to ensure customer satisfaction by addressing inquiries, resolving issues, and recommending products. You will play a vital role in creating a positive shopping experience, fostering customer loyalty, and contributing to our company's success. Reports to the Director of ECommerce. This role is based in our South Gate, CA corporate headquarters and is 100% in-person and in-office. Key Responsibilities: Customer Assistance: Provide prompt and professional customer support via phone, email, and chat, addressing inquiries about products, orders, and policies. Product Recommendations: Utilize your knowledge of our product line to upsell and cross-sell items, ensuring customers find the perfect fit for their needs. Damage Claims and Escalations: Handle customer claims for damaged products and manage escalated issues with empathy and efficiency. System Navigation: Utilize Shopify and Gorgias platforms to track orders, manage customer interactions, and maintain accurate financial records. Team Collaboration: Work closely with team members and other departments to share insights and improve customer service strategies. Project Support: Assist with various projects and initiatives as assigned, contributing to the department's overall goals. Qualifications: Previous experience in retail or customer service, preferably in the fashion or apparel industry. Strong verbal and written communication skills, with a friendly and professional demeanor. Ability to upsell and recommend products effectively based on customer needs. Strong problem-solving skills and the ability to handle escalated issues. Ability to multitask and manage time effectively in a fast-paced environment. An interest in fashion and knowledge of denim styles and trends is a plus. Familiarity with Shopify and Gorgias is preferred.