Call Center Agent
Call center agent job in Saint George, UT
Redrock Fulfillment is looking for an on-call team member with exceptional computer skills and attention-to-detail. Responsibilities will include, but will not be limited to:
Answering phone calls
Taking phone orders
Printing orders from our warehouse management system
Data entry
Listing items for sale on Craigslist, KSL, and Amazon
The preferred candidate will be proficient in writing and speaking English, be a team player, and willing to work flexible hours. A demonstration of computer literacy will be conducted during the interview. We require one-to-two years of experience as an office receptionist or assistant for this position, and either a High School diploma or G.E.D. Compensation is to be determined at the time of hire based on experience. There are no health benefits offered with this position.
Who We Are:
Redrock Fulfillment has been shipping at the speed of commerce since 1994. We offer fulfillment for crowdfunded startups, the infomercial industry, mobile accessories, natural products vendors, online and retail stores. We also offer assembly, sorting, and returns handling services.
Bilingual Call Center Representative
Call center agent job in Saint George, UT
Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference.
Why Maximus?
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Competitive Compensation - Quarterly bonuses based on performance included!
Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to the established guidelines.
- Track and document all inquiries using the applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
- Fluency in languages (English and Spanish)
- Six months of customer service experience
- Excellent soft phone skills
- Good computer navigation skills
- A quiet and distraction free work area
#LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
16.50
Maximum Salary
$
16.50
Easy ApplyCustomer Service Representative - Patient Registration
Call center agent job in Saint George, UT
Shift Hours: Week 1: Sunday, Monday, Thursday, Friday 10:00 AM - 8:30 PM Week 2: Sunday 8:00 AM - 2:00 PM, Tuesday & Friday 1-:00 AM - 8:30 PM R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
Here's what you can expect working in Patient Registration (Customer Service):
* Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
* Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
* Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
* A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
Requirements:
* High School Diploma or GED
* Excellent customer service experience
For this US-based position, the base pay range is $16.00 - $22.30 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ************ for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
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Auto-ApplyBioLife Plasma Center Technician
Call center agent job in Saint George, UT
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.
How you will contribute:
· You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team.
· You will screen new and repeat donors and take and record donor vital signs and finger stick results.
· You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
· You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures.
· You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays.
What you bring to Takeda:
· High school diploma or equivalent
· Ability to walk and/or stand for the entire work shift
· Will work evenings, weekends, and holidays
· Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
· Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
· Fine motor coordination, depth perception, and ability to hear equipment from a distance
· Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
· 1 or more years minimum experience working in a customer or patient facing role is helpful
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.
**BioLife Compensation and Benefits Summary**
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
**For Location:**
USA - UT - Saint George - Dixie Dr
**U.S. Starting Hourly Wage:**
$16.00
The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
USA - UT - Saint George - Dixie Dr
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Part time
**Job Exempt**
No
Zone Store Customer Service Specialist
Call center agent job in Saint George, UT
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
This is a FULL-TIME position.
The individual selected for this role will be expected to work at the following stores:
Store #8172, located at: 244 North Bluff Ste. 3, St George, UT 84770
Store #1677, located at: 1006 E. Red Cliffs Drive, Washington, UT 84780
Store #1671, located at: 1007 W. Sunset Blvd, St George, UT 84770 .
Auto-ApplyPolice Records Customer Service Representative
Call center agent job in Saint George, UT
Police Department: Salary $40,650.00 Per Year Range ID #41: $40,650.00 Per Year Benefits Full City Benefits Package Click here for more information Job Description Under the direct supervision of the Police Records Supervisor, the Records Customer Service Representative is an entry level, uniformed, civilian employee of the St. George Police Department. The SGPD Records CSR will primarily provide initial customer contact for the St. George Police Department and must possess high quality customer service skills as they provide organization-wide information and services along with receipting and fundamental records handling duties. Must possess and maintain some knowledge of current laws, procedures and practices related to GRAMA.
Essential Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.)
1. Responds to a high volume of customer inquiries, problems, and concerns by telephone and in person at the Police Department Lobby to assist the public with information and services regarding GRAMA requests, Police Reports, Civil Violations, and other inquiries.
2. Provides a high level of customer service for members of the Police Department and any other agencies who contact the Police Department including, Attorney offices, Courts, outside law enforcement, military, insurance, and outside agencies, as well as the general public. Requests and releases are handled in person, by phone, through multiple electronic means. Employees must respond in an efficient, accurate and timely manner.
3. Receive and process payments for Civil Violations, Police Reports, Donations, Evidence, and other
incoming payments; issues receipts; and distributes to appropriate funds by accurately entering
information into the cash receipting systems.
4. Research customer requests, problems, and complaints and initiates appropriate action in a timely,
professional manner. May refer difficult situations to supervisors.
5. Operates computer terminal to enter, retrieve, and update law enforcement incident information in the
Spillman RMS.
6. Limited Review, redaction, and dissemination of law enforcement records in accordance with State
Law and City Policy.
7. Maintains a high level of confidentiality and accountability as a member of the Police Department, in
compliance with State and Federal Laws.
8. Performs other related duties as required.
Typical Physical/Mental Demands/Working Conditions
Law Enforcement office environment dealing with external, internal, and outside agency customer service
requests (face-to-face, telephone, or otherwise). Light to medium physical effort, infrequent lifting of
weights up to 25 pounds. May include sitting or standing for extended periods while operating assigned
equipment. Considerable exposure to stress as a result of human behavior, including dealing with unpleasant,
angry, or discourteous individuals as part of the job requirements. Exposure to graphic and potentially
disturbing video, audio, and photographic materials associated with crimes of violence, lewdness, or other
criminal activities (death scenes, violent encounters involving citizens, officers, or both, etc.)
Note: This position will require a complete police department background check and a voice stress analysis
test.
Minimum Qualifications
Qualifications
Education and/or Experience: High school diploma or equivalent.
Knowledge, Skills, and Abilities
Knowledge of:
* City and Police Department policies and procedures governing all police and front office related activity.
* Principles and practices used in establishing, utilizing, and maintaining files and information retrieval
systems.
* Correct English usage and spelling, punctuation, and grammar.
* Basic recordkeeping, bookkeeping, and proper cash handling procedures.
* Providing a high level of customer service and accountability.
* Bilingual ability preferred.
Skills in:
* Customer Service and effective communication
* Office computer skills desirable, G Suite, Microsoft office, Windows, Spillman Records Management,
and other computer programs as required.
* Type 40 words per minute (net tested).
* Organization and filing
* Must have a strong orientation to confidentiality, accountability, detail and accuracy.
Ability to: (learn or perform)
* Efficiently and effectively use Spillman, State UCJIS computer system, and other computer programs utilized by the City of St. George.
* Utilize and operate a personal computer, calculator, cash drawer, postage meter, copy machine, FAX, and VOIP telephone.
* Learn relevant Government Records Access and Management Act (G.R.A.M.A.) laws for the position
* Perform work within established timelines with a minimal of direct supervision.
* Deal with a variety of personnel and situations within the police department as well as the public on a daily basis.
* Establish and maintain effective working relations with elected City officials, department heads, coworkers, supervisors, and other law enforcement, government, and private agencies and personnel.
* Effectively communicate with citizens, including the ability to elicit information from upset and irate citizens to a satisfactory conclusion.
* Accurately enter police reports, other legal information and perform math calculations as required
* Research and compile data in an accurate and efficient manner.
* Exercise accurate cash handling skills and accountability.
* Understand and follow oral and written instructions.
* Communicate oral and written information clearly and concisely.
* Perform duties, exercise good judgment, and make sound decisions efficiently and accurately at all times especially during pressured and stressful situations.
* Work in a paramilitary organization which relies on policies and procedures to govern dress code and behavior of officers and civilians, including adhering to a specific Chain of Command for accountability.
* Occasionally work weekends or evenings during emergencies and/or large-scale incident/events in a support capacity.
The Customer Service Representative will receive training and guidance in understanding the structure, resources, and workflow of the Police Department in general, and the Records Unit's role within the organization.
To Apply
Submit a completed City of St. George Employment Application online at careers.sgcity.org. Applications are reviewed on an ongoing basis. This Position closes 12/26/2025 05:00 PM. Refer questions to Human Resources at ************. Pre-employment drug screening and criminal background screen are required. The City of St. George is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, color, national origin, age, disability or genetic information. We make reasonable efforts to provide reasonable accommodation to disabled candidates.
Apply Online
Customer Service Representative
Call center agent job in Saint George, UT
With offices in Sandy UT, you have the ability to be remote! We can hire remotely throughout the state of Utah, including Price, Logan, Cedar City, St. George, Provo, and Salt Lake City. Yessio, LLC is a family owned business established in 2011. Our clients rely on us to provide excellent service. Yessio is a leading provider of customer sales and professional services. We are committed to bring operational and service excellence to every contact with our customers.
Position Overview
This position handles the customer service inquiries and verifying of account information via telephone or email correspondence. Increasing and maintaining high customer satisfaction key in this role. You will also be verifying bank account and employment information so accuracy and attention to detail are attributes we are looking for.
At Yessio you'll experience:
Paid training
Personal recognition for a job well done
Performance based incentives
Monthly bonuses
Family owned business that treats employees like family
Company barbeques
Monthly team motivation contests
Spacious work area and desks
Weekly coaching sessions
Employee referral bonus program
A stable employer
Office located across from 7800 S. Trax station
Medical insurance
Dental plans
Company paid holidays
Paid time off (PTO) which is earned starting on your 1st day
Job Responsibilities
Perform inbound and outbound calls
Educate and build rapport with customers
Consult with customers to answer customer inquiries
Help setup customer accounts and verify banking and employment information
Process customer payments
Excellent service while achieving quality results
Required Knowledge, Skills and/or Abilities
High School Diploma or GED
Fluent in English
Good communication skills
Cheerful attitude
Ability to learn new skills
Generally computer savvy
Self-motivated to improve skills and add value
Good attendance and punctuality
Basic mathematical skills
Schedule and Hours
Flexible work schedules.
Call Center Hours: Monday Friday from 7:00 am 6:00 pm and rotating every other Saturday 8:00 am 2:00 pm.
Hiring full-time and part-time positions
Customer Service Representative
Call center agent job in Saint George, UT
Job Description We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience.
As a Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
If you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action, then this might be the perfect job for you. We are searching for someone who is driven to provide the highest level of customer service and satisfaction and who can effectively manage a variety of situations on a day day-to-day basis.
Specific Responsibilities:
Meet or exceed monthly sales goals.
Receive incoming calls in a professional and courteous manner.
Perform marketing and sales functions to sell additional work and earn business.
Complete work orders, return customer calls, and respond to customer complaints.
Schedule job routes for technicians and measurements
Monitor and interact with customers on social media.
Perform other duties as needed which may include cross-training in related positions.
Job Requirements:
Prior experience in the auto and/or flat glass industry is a plus.
Strong Computer skills are required with working knowledge of Micro Soft Outlook, Excel, Word, an Power Point.
Proficiency in navigating tablet-based technology.
Excellent communication skills
Good organizational and time management skills
Professional appearance and personality
Bi-lingual is a plus but not a requirement.
Able to maintain a friendly demeanor while efficiently multitasking.
Benefits: Benefits package varies by location
We are actively interviewing for this position - Apply today and our hiring manager, Brandi will follow up!
Customer Service Rep (07555) - 987 S Bluff St
Call center agent job in Saint George, UT
Job Description
Customer Service Representative
Duties & Responsibilities:
We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service.
Your job responsibilities would include (but are not limited to):
Greeting customers and taking orders with a smile!
Operating the cash register and collecting payment from customers.
Making consistent products within Domino's Pizza guidelines.
Maintaining a clean and organized work environment from our customer's viewpoint.
Always maintain a professional appearance in compliance within the Domino's Pizza Grooming Standards.
What are we looking for?
A fun and friendly person, who is comfortable talking to strangers.
A team player who is punctual and has a positive attitude!
Qualifications
Must be 16 years or older. No experience necessary.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Representative - State Farm Agent Team Member
Call center agent job in Saint George, UT
Job DescriptionBenefits:
Licensing paid by agency
401(k)
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Chris Bolton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Customer Service Representative - St. George, UT
Call center agent job in Saint George, UT
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative (Patient Registration)
Call center agent job in Saint George, UT
Shift Hours: PRN, Part-time as needed
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
Here's what you can expect working in Patient Registration (Customer Service):
Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
Requirements:
High School Diploma or GED
Excellent customer service experience
For this US-based position, the base pay range is $16.00 - $22.30 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ************ for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
Visit us on Facebook
Auto-ApplyCustomer Service Representative
Call center agent job in Santa Clara, UT
Job Description
ABOUT YESSIO
With offices in Sandy UT, you have the ability to be remote! We can hire remotely throughout the state of Utah, including Price, Logan, Cedar City, St. George, Provo, and Salt Lake City. Yessio, LLC is a family owned business established in 2011. Our clients rely on us to provide excellent service. Yessio is a leading provider of customer sales and professional services. We are committed to bring operational and service excellence to every contact with our customers.
Position Overview
This position handles the customer service inquiries and verifying of account information via telephone or email correspondence. Increasing and maintaining high customer satisfaction key in this role. You will also be verifying bank account and employment information so accuracy and attention to detail are attributes we are looking for.
At Yessio you'll experience:
Paid training
Personal recognition for a job well done
Performance based incentives
Monthly bonuses
Family owned business that treats employees like family
Company barbeques
Monthly team motivation contests
Spacious work area and desks
Weekly coaching sessions
Employee referral bonus program
A stable employer
Office located across from 7800 S. Trax station
Medical insurance
Dental plans
Company paid holidays
Paid time off (PTO) which is earned starting on your 1st day
Job Responsibilities
Perform inbound and outbound calls
Educate and build rapport with customers
Consult with customers to answer customer inquiries
Help setup customer accounts and verify banking and employment information
Process customer payments
Excellent service while achieving quality results
Required Knowledge, Skills and/or Abilities
High School Diploma or GED
Fluent in English
Good communication skills
Cheerful attitude
Ability to learn new skills
Generally computer savvy
Self-motivated to improve skills and add value
Good attendance and punctuality
Basic mathematical skills
Schedule and Hours
Flexible work schedules.
Call Center Hours: Monday Friday from 7:00 am 6:00 pm and rotating every other Saturday 8:00 am 2:00 pm.
Hiring full-time and part-time positions
Customer Service Representative
Call center agent job in Hildale, UT
Job Title: Customer Service Representative
Job Type: Full Time
Company: Village Capital & Investment LLC
Introduction:
Village Capital is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, USDA Loans. We are a lender/servicer, who works with loan originators, brokers, and correspondents to offer our customers great rates and good terms.
Key Responsibilities:
Receiving inbound calls from current and potential clients
Place outbound calls to follow up with clients on a resolution to their issue
Assisting with their basic mortgage needs to achieve one call resolution
Engage in a meaningful conversation in order to build rapport and assist the client with all aspects of their mortgage.
Partner with internal and external departments to resolve client issues
Basic Qualifications:
High school or equivalent (Preferred)
Computer skills: 1 year (Preferred)
Customer Service Experience
Excellent Phone Etiquette
Keeping composure during stressful predicaments
Possess a strong work-ethic
Must be attentive to detail
Must be computer proficient (Excel, Word, Gmail, Google, etc.)
Always seeking to improve
Commitment to confidentiality
Essential organizational skills
Exceptional verbal and written communication
Benefits:
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
In Summary:
If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believe in fostering a supportive and inclusive work environment that encourages professional growth. Apply today to take the next step in your career with us!
Customer Service Rep (09110) - 2351 South River Rd., #1
Call center agent job in Saint George, UT
Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service.
Your job responsibilities would include (but are not limited to):
Greeting customers and taking orders with a smile!
Operating the cash register and collecting payment from customers.
Making consistent products within Domino's Pizza guidelines.
Maintaining a clean and organized work environment from our customer's viewpoint.
Always maintain a professional appearance in compliance within the Domino's Pizza Grooming Standards.
What are we looking for?
A fun and friendly person, who is comfortable talking to strangers.
A team player who is punctual and has a positive attitude!
Qualifications
Must be 16 years or older. No experience necessary.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Aviation Outreach Representative
Call center agent job in Cedar City, UT
The primary mission of this position is to help prospective students feel informed, excited, and confident enough to enroll in the SUU Aviation program. As an Outreach Representative, you are one of the first touchpoints for potential students. You'll guide tours, answer questions, share your experience, and represent SUU Aviation in a way that inspires visitors to take the next step and submit an application.
Key Responsibilities
Represent SUU Aviation with professionalism, confidence, and strong communication
Answer incoming calls from prospective students and provide helpful, accurate information about SUU Aviation programs.
Make outbound phone calls to prospective students to follow up on inquiries, event participation, and submitted leads.
Assist with email outreach to prospective students
Provide clear information about SUU Aviation programs and application process
Lead engaging and accurate hangar tours for prospective students and visitors
Aid in research of Aviation Industry
Support outreach and recruitment events as assigned
Other duties as assigned
Hours & Commitment
10-20 hours per week, in-office
Qualifications:
Must be currently enrolled as an SUU Aviation student
Strong public speaking, phone call communications and customer service skills
Friendly, positive, and approachable demeanor
Professionalism in all interactions
Reliable and excellent time management skills
Proficient with computers and standard office software; able to quickly learn new systems and databases
Must be team-oriented
Disclaimer: Southern Utah University's Human Resources and Career Center act only as a referral service to facilitate contacts between employers seeking employees and individuals seeking employment. In providing this service, we make no recommendations or warranties regarding an off-campus employer's wages, working conditions, or other aspect of the job. We likewise make no recommendations of an applicant's qualifications or suitability for any job. Both prospective employers and employees should understand that we do not research or do any background check regarding either. This responsibility to vet, evaluate and qualify remains with the employer and applicant.
Customer Service Representative - Patient Registration
Call center agent job in Saint George, UT
Shift Hours: Part-time, PRN - as needed R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
Here's what you can expect working in Patient Registration (Customer Service):
* Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
* Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
* Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
* A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
Requirements:
* High School Diploma or GED
* Excellent customer service experience
For this US-based position, the base pay range is $16.00 - $22.30 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ************ for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
Visit us on Facebook
Auto-ApplyStore Customer Service Specialist
Call center agent job in Saint George, UT
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
This is a FULL-TIME position.
The individual selected for this role will be expected to work at Store #8172, located at: 244 North Bluff Ste. 3, St George, UT 84770. Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver's License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
#SHWSales
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Auto-ApplyCustomer Service Rep (07555) - 987 S Bluff St
Call center agent job in Saint George, UT
Customer Service Representative
Duties & Responsibilities:
We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service.
Your job responsibilities would include (but are not limited to):
Greeting customers and taking orders with a smile!
Operating the cash register and collecting payment from customers.
Making consistent products within Domino's Pizza guidelines.
Maintaining a clean and organized work environment from our customer's viewpoint.
Always maintain a professional appearance in compliance within the Domino's Pizza Grooming Standards.
What are we looking for?
A fun and friendly person, who is comfortable talking to strangers.
A team player who is punctual and has a positive attitude!
Qualifications
Must be 16 years or older. No experience necessary.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Representative
Call center agent job in Cedar City, UT
Job Description
ABOUT YESSIO
Yessio, LLC is a family owned business established in 2011. Our clients rely on us to provide excellent service. Yessio is a leading provider of customer sales and professional services. We are committed to bring operational and service excellence to every contact with our customers.
Position Overview
This position handles the customer service inquiries and verifying of account information via telephone or email correspondence. Increasing and maintaining high customer satisfaction key in this role. You will also be verifying bank account and employment information so accuracy and attention to detail are attributes we are looking for.
At Yessio you'll experience:
Paid training
Personal recognition for a job well done
Performance based incentives
Monthly bonuses
Family owned business that treats employees like family
Company barbeques
Monthly team motivation contests
Spacious work area and desks
Weekly coaching sessions
Employee referral bonus program
A stable employer
Medical insurance
Dental plans
Company paid holidays
Paid time off (PTO) which is earned starting on your 1st day
Job Responsibilities
Perform inbound and outbound calls
Educate and build rapport with customers
Consult with customers to answer customer inquiries
Help setup customer accounts and verify banking and employment information
Process customer payments
Excellent service while achieving quality results
Required Knowledge, Skills and/or Abilities
High School Diploma or GED
Fluent in English
Good communication skills
Cheerful attitude
Ability to learn new skills
Generally computer savvy
Self-motivated to improve skills and add value
Good attendance and punctuality
Basic mathematical skills
Schedule and Hours
Flexible work schedules.
Call Center Hours: Monday Friday from 7:00 am 6:00 pm and rotating every other Saturday 8:00 am 2:00 pm.
Hiring full-time and part-time positions