Call center agent jobs in Salt Lake City, UT

Job Description The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence. Responsibilities and Duties Customer Relationship Management • Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction. • Foster strong relationships with valued customers, serving as a reliable and trusted service advisor. • Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services. • Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction. • Proactively identify potential issues and resolve them before escalation. Communication and Support • Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism. • Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system. • Effectively escalate customer requests to the appropriate internal personnel for swift resolution. Documentation and Organization • Accurately document all customer interactions, service requests, and status updates in the appropriate systems. • Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms. • Regularly review and update customer contact information to ensure accuracy. Reporting and Workflow Management • Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally. • Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback. Team Collaboration • Collaborate with internal teams to coordinate service workflows and ensure seamless communication. • Proactively share customer feedback and insights with the team to improve overall service quality. • Identify inefficiencies in service workflows and recommend actionable solutions to leadership. Skills and Competencies • Proficient in Microsoft Office applications (Word, Excel, Outlook). • Ability to guide, motivate, and develop team members. • Expertise in managing and resolving disputes effectively. • Flexible and creative problem-solving skills and a proactive, customer-focused mindset • Advanced communication skills with the ability to communicate clearly and effectively across different mediums. • Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively. • Comfort in presenting ideas and solutions to management and stakeholders. • Exceptional active listening skills and the ability to empathize with customers. • Time management and multitasking skills to handle multiple requests efficiently. • Build trust and rapport with both customers and internal teams. • Positive, solution-focused attitude with a commitment to accountability and self-improvement. • Friendly, courteous, and professional demeanor that fosters trust and loyalty. Qualifications • Associate degree or equivalent experience. • Minimum of 5 years of relevant customer service experience required. • Strong multitasking skills and ability to train and lead team members effectively. Physical Demands • Prolonged periods of sitting while working on a computer. • Occasional standing, bending, and other physical activities to support office or service-related tasks. • Repetitive hand movements associated with data entry and computer work. • Ability to lift and move up to 45 lbs. without assistance. Working Environment • Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas. • Minimal travel may be required for training or customer support activities

Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. Provide customer service by engaging in positive interactions with pet families Answer a high volume of customer service calls in a work from home/ remote environment Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules Gather and accurately document the pet's medical information and schedule appointments in an effective manner Meet all productivity, quality, and performance standards Go above and beyond to provide stellar customer service to pet families and our veterinarians Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines Other duties may be assigned to the employee to ensure the highest standard of customer service Requirements Experience working in high call volume, customer service, or call center environments A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported. Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom Previous experience in a work-from-home environment or working with minimal peer interactions High attention to detail and ability to adapt to new processes Expected to be present for work, on time, every day for the entire duration of their shift Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period. Physical Job Requirements: Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard. Ability to lift up to 15 pounds Schedule Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year Schedule includes nights/weekends/holidays Must attend mandatory 4-week intensive training program at the beginning of employment Benefits Medical Insurance Plans with 100% employee funded HSA option available Dental and Vision Insurance Plans Company Funded Wellness Resources (Mental, Financial, and Physical) Life Insurance (Basic, Voluntary, and AD&D) Long Term and Short Term Disability Insurance Retirement Plan (Traditional 401k with 3% match & Roth 401k) Generous Paid Time Off Generous Paid Parental Leave Bereavement Leave Training & Development Pet Insurance Remote Work From Home Compensation This position is hourly non-exempt and is eligible for overtime Hourly pay starts at $16.00 per hour

Call Center Representative (Bilingual English/Spanish) Job Level: Entry Level (less than 2 years) Job Type: Part-Time Date Updated: July 29, 2016 Years of Experience: Less Than 1 Year Starting Date: July 29, 2016 «Back to job search Invite a friend Job Description: Call Center Representative - This Part time position is available at our Oquirrh View Clinic working 8am -12Pm, Monday-Friday. Responsible for all functions of appointment scheduling, telephone messaging, updating important patient information and playing a key role in the coordination and delivery of quality customer service to CHC patients and their families. Experience and Skills: Basic computer and typing skills, excellent interpersonal and oral communication skills, strong writing skills and a minimum of 1 year customer service or direct patient care experience is required. Health care experience and bilingual Spanish/English is also required.

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Call Center Representative Responsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Call Center Representative Requirements: High School Diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired.

Ready to Make an Impact in Healthcare? Join Serenity. Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we're transforming mental wellness with compassion, innovation, and a people-first approach. No Healthcare Experience? No Problem. We're not looking for medical backgrounds - we're looking for calm, clear communicators who know how to solve problems and keep things moving. If you're steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you'll feel right at home. Bring your focus, empathy, and drive - we'll train you on the rest. The Role: Call Center Representative | Provo, UT As a Call Center Representative, you'll connect with potential patients who've expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you'll gently guide them toward booking their first appointment-turning leads into lasting patient relationships. What You'll Be Doing: Gently guide hesitant patients to book their first appointment with care & empathy Convert new leads into patients with confident, results-driven follow-up Schedule, adjust, and cancel appointments with accuracy Act as a liaison between established patients and their provider Working with other healthcare professionals to ensure seamless patient care Provide information about healthcare services, procedures, and policies Handle patient concerns, complaints, and questions promptly and professionally Follow protocols for managing patient inquiries and issues Resolve patient issues, offer solutions, and escalate when needed Verifying patient information, insurance details, and eligibility Accurately enter and update patient info in the EMR system Other duties as assigned Who We Are: Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire. You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time. Requirements What You Need: High School Diploma or GED Proven experience in a high-volume customer service industry Excellent verbal and written communication Proficiency with MS Office applications a plus Basic math skills Benefits Why You'll Love Working at Serenity: Starting at $16.50/hour with growth opportunities to $19.50/hour within six months Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment) Luxe-level benefits: We cover 90% of medical, dental & vision 401(k) - because your future deserves self-care too 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge Flexible Shift Hours

What's in it for you?! Tremendous career advancement opportunities! Fitness Centers\/Gym Subsidies and fitness trackers! Health and wellness programs! 401k company match! Employee stock purchase plan! Basic life insurance! Very generous PTO plus 14 paid holidays! PTO for volunteer work you are passionate about! Comprehensive benefits package with dental and vision! Pet Insurance! Flexible spending accounts! New Parents get 12 weeks of 100% PTO, for birth or adoption! Tuition reimbursement! If that's you, let's talk! Job Type : Contract Location : Salt Lake City, Utah Pay : Great Pay! Job Description What you will be doing: Responsible for providing quality customer service and accurate information about depositor accounts, programs, policies, and processes. Answer inquiries from customers, potential customers, financial institutions, business partners, internal customers, and others. Process telephone requests for account information and application processing and communicate results to the customer. Maintain knowledge of comparable and competitor products. Respond to email and written inquiries. Responsible for the maintenance of existing accounts. Research, analyze, verify, reconcile, and perform appropriate account actions in a timely manner in accordance with established servicing guidelines. Focus on activities such as Financial Adjustments, Status Adjustments, Account Maintenance, and Customer Communications. Answer incoming calls and report conditions affecting customer satisfaction. Perform timely and accurate follow\-up on account inquiries and provide accurate information on deposit products offered. Demonstrate strong problem resolution skills and solid organization and communication skills with a strong attention to detail. Escalate reports of exceptional service and complaints. Complete core corporate training and develop solid knowledge of systems. Self\-motivate to consistently improve knowledge to advance service capabilities. Maintain knowledge of all Retail Servicing policies and procedures. Keep all training documentation organized and remain aware of new information. Operate within compliance policies and procedures. Perform manual research of accounts and record comments clearly. Process and update deposit applications on the system. Make outgoing calls to provide information and clarify questions. Ensure updates to the database are complete and accurate. Be proficient in all systems necessary to provide effective customer service. Assist in other business areas as needed and accurately track all work completed. Meet or exceed department standards for productivity and quality. Demonstrate flexibility and a team\-oriented attitude to support the business. Identify system issues and process improvements. Experience you will need: Minimum education: High School Diploma or Equivalent. Some banking experience or a customer service background. Excellent knowledge of multiple business area processes and procedures. Excellent knowledge of applicable department systems. Demonstrated ability to manage multiple priorities in a time\-sensitive environment. Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues. Familiarity with Microsoft applications with emphasis on Word\/Excel. Excellent oral and written communication skills. Excellent data entry skills. Proven ability to consistently meet individual, team, and department goals. Has developed specialized skills or is multi\-skilled through job\-related training. Takes a broad perspective to problems and identifies new, less obvious solutions. Completes work with a limited degree of supervision. Proven ability to meet strict attendance guidelines. Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days Daman Lyng #INDEH123 "}}],"is Mobile":false,"iframe":"true","job Type":"Contract","apply Name":"Apply Now","zsoid":"675521051","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Job Opening ID","uitype":111,"value":"ZR_2772_JOB"},{"field Label":"Industry","uitype":2,"value":"Customer Service"},{"field Label":"Salary","uitype":1,"value":"$22 \- $22 Hourly"},{"field Label":"RecruiterEmail","uitype":25,"value":"***************************"},{"field Label":"City","uitype":1,"value":"Salt Lake City"},{"field Label":"State\/Province","uitype":1,"value":"Utah"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"84101"}],"header Name":"Retail Deposits Servicing Call Center Specialist #ESC6663","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00217003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"**********04525025","FontSize":"12","google IndexUrl":"https:\/\/experthiring.zohorecruit.com\/recruit\/ViewJob.na?digest=sMbtVfIJ.gpvkvria7MtyOFocp64pV9Sztjz6sYhkAQ\-&embedsource=Google","location":"Salt Lake City","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}

Call Center Agent* South Jordan, UT Job description Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an integral part in helping drive traffic to the dealership. Call center experience is required. Immediate training and ongoing support are provided. If you consider yourself a "go-getter" we want to hear from you! Please apply! Job Responsibilities Handling both inbound and outbound scripted calls to current Riverton Chevrolet customers Answering customer questions and addressing concerns with honesty and accuracy Updating CRM with customer information Qualifications/Requirements Confident and professional phone manner Strong record of positive customer satisfaction results Self-motivated, persuasive, and upbeat personality is a MUST! Coachable and trainable Must be flexible and able to work between the hours of 7:00 AM to 6:00 PM Additional Information Pay is hourly base pay + bonuses + benefits + paid training and more Closing Remarks Riverton Chevy is a family owned company and is well known for having the highest paid BDC in all of Utah. We hire good people, and train the talent. If you have experience with calls and want to work at a company that pays well, and treats you like a person instead of a number, then you should apply.

Call Center Representative Duration : 12 Months Total Hours/week : 40.00 1 st Shift Client: Medical Device Company Job Category: Customer Service Level of Experience: Entry Level Employment Type: Contract on W2 (Need US Citizens or GC Holders Only) Work hours: 8am - 4:30pm Note: Must have previous call center experience (2 -3 years), steady/consistent job times and ability to multi-task. Job Description: Summary - Main Purpose of the Position Provide exceptional levels of customer care that meet or exceed all internal and external customer expectations through effective use of contact handling skills and techniques. Responsible for meeting business objectives and targets as defined for this position. Primary Responsibilities and Duties % Of Time (estimated) Responsibilities: 50% Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, required quality or export documentation or certificates. Identify and coordinate resolution of any issues that may negatively affect customer satisfaction. Input customer orders received via all contact methods. Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering in ERP system. 15% Process requests for credit, rebill and returns as needed. Work with Supply Chain to support on-time delivery and other company KPI's. Meet or exceed established order accuracy and turn-around standards. 15% Handle all customer contacts in a professional and courteous manner. Comply with all Company, Departmental, and applicable Quality System work instructions, procedures, and policies. Manage short supply situations, backorders and manual allocations as required. 10% Input and manage orders for exception products requiring special handling. Compose accurate, prompt, and appropriate replies to all customer contacts. Enter all contact information into appropriate database(s) in compliance with Company and Regulatory policies. 10% Ensure that all potentially serious incidents are raised to the appropriate levels of Management. Support promotional sales campaigns and product launches. Resolve service complaints to the satisfaction of the customer within established company guidelines. 10% Handle all complaints according to FDA/ISO/cMDR and other regulations governing medical devices and HIPAA regulations. Participate in other projects as required. Participate in and contribute to Team Meetings. 10% Provide support to other team members as needed. Identify continuous improvement opportunities and provide feedback for process improvement and knowledge database updates. Maintain an up to date, comprehensive knowledge of company services and products through participation in training, coaching and feedback sessions. Pursues personal development of skills and knowledge necessary for the effective performance of the role and future opportunities. May perform other duties as required A client Associate demonstrates the following competencies: VALUES - Our standard of behavior We do what is right We are all accountable We thrive on innovation and demand quality We learn to improve every day LEADERSHIP COMMITMENTS - How we lead ourselves and our work Be bold and strategic Remove obstacles and empower others Deliver results that matter Debate and decide, then commit and go Win as on client Have the courage to iterate, try new things and embrace change MINDSET - The attitude we bring to our work The best way to help customers and patients is to truly know them Challenges are opportunities to grow and improve Inclusion and diversity make us a stronger team Speaking up builds trust and gets to better outcomes faster Position-Specific Overview This section to be updated by the direct manager as needed to reflect specifics of the role. Scope of Responsibility: Strategic Orientation: The degree to which the position has responsibility for influencing and/or developing strategies for achieving company goals and examples. Specific scope of responsibilities is to be based on the specific role. Continuous interaction with Supervisor and Team Members. Participation and support department continuous improvement initiatives. Sphere of Influence: The degree to which a position influences and guides business activities, decisions and processes within a function or unit, as well as across organization boundaries and examples. Specific scope of responsibilities is to be based on the specific role Applies specialized knowledge / skills to perform routine and non-routine work. Follows established procedures, practices, and policies for Customer Care. Influence extends to customers, peers, team members, and key stakeholders. Impact on Business Results Degree of Accountability: The degree to which the position entails making key decisions that affect business performance and examples. Has moderate discretion and decision making. Accountable for the execution of specific tasks with moderate discretion and with oversight from a supervisor. Responsibility to execute requests timely and with quality and accuracy. Financial Impact: The degree to which the position has an impact on those things that drive revenue generation and profitability. Ensures that orders are entered timely and accurately so that invoicing can occur. Ability to use the most cost-effective solutions to drive down costs for operating expenses. Erroneous decisions will have a long-term effect on the company's success. Essential Functions The purpose of this section is to help identify any modifications or adjustments to the work environment that might enable a qualified individual with a disability to perform the essential functions of the position. If there are any additional functions (not identified in the responsibilities section above), including physical capacities, that require a significant amount of time, and that would lead to a serious consequence if not performed, please identify, and describe those essential functions here. Please refer to the Guidance document for more information. KSA Requirements (Knowledge, Skills, and Abilities) Requirements (indicate the minimum) Knowledge 2+ years business related experience in a customer contact center Experience managing supplies and equipment. Proficiency in Microsoft Office. Experience with contact center software / phone systems. Preferred: 1+ year(s) experience working in an ERP (SAP and or JDE). Preferred: Experience in a medical device or health care company. Skills: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Written Communication, Critical Thinking Skills, Relationship Building, People Skills, Interpersonal Savvy (Team Orientation), Problem Solving. Skilled in the use of computers. Ability to successfully multi-task and manage several diverse responsibilities in a timely and accurate manner. Excellent organizational skills; attention to detail Positive Service Attitude. Education/Degree: High School Diploma or GED Associate's /Bachelor's Degree Preferred Experience (indicate the number of years) 2+ years business related experience in a customer contact center For people management position, indicate years of experience required • N/A Other: Identify the minimal level of other competencies required for the position. Must be able to work shifts ranging from 7:00am - 700pm EST/EDT Must be able to be flexible in work schedule, including willingness to work overtime as needed and/or an occasional Saturday if business needs dictate. Certifications (if applicable) N/A Language Skills: English - proven oral and written communication Mathematical Skills Ability to solve basic math equations. Reasoning Ability: Ability to draw logical conclusions, proven analytical ability Ability to formulate decisions to new and rapidly developing challenges. Problem solving / application of judgement in dealing with customers. Ability to learn quickly. Physical Requirement: This individual will work in an office environment with moderate noise. While performing the duties of this job, the employee is regularly required to stand, walk, sit, and use hands to manipulate, handle or feel objects, tools, controls, and office equipment. The employee frequently is required to talk and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch and stand for extended periods of time. This individual will work in an office environment with moderate noise. Infrequent lifting of over 25 lbs. will be required.

AND SCOPE:The shift for this position is Monday through Friday 10am to 7pmResponsible for fielding incoming calls, emails, orders, and complaints in a customer service environment by following standard scripts and standard procedures while performing routine tasks that require working knowledge of the Company's products, compensation plan and other services. Must be courteous, professional, and have the ability to investigate and resolve issues in a professional, appropriate and expeditious manner. ESSENTIAL RESPONSIBILITIES: Fields incoming calls, emails, orders, and complaints Answers questions regarding company products and services by referring to standard scripts and following appropriate procedures. Investigates and resolves issues in a professional, appropriate, and expeditious manner. Forwards all questions, issues, or complaints, for which answers are unclear or beyond the level of employee's current knowledge, to a lead, senior agent, supervisor or to Customer Service Manager Keeps Customer Service Manager informed of all issues that could potentially be of future concern or appear to be out of the ordinary Interacts with all contacts in a helpful, courteous, and professional manner and is respectful of diversity. Maintains a clean and safe work area. Work well in a Team environment and take directions in a positive manner. Outbound calls to customers to inform customers of new products and upcoming events. Note: This description is not intended to be all-inclusive. Employees may be requested to perform other duties as requested. EDUCATION/EXPERIENCE: High school degree or GED with at least 1 year of call center experience, or equivalent combination of education and experience in call center environment desirable. SKILLS AND ABILITIES: Must be able to speak, write, read and understand basic English; articulate clearly and possess good grammatical skills; understand and calculate basic mathematical problems. Must be proficient in Microsoft Office programs and computer systems. PHYSICAL DEMANDS: Position is required to sit, stand and walk, stoop, bend, reach and kneel. Lift from 15 to 20lbs on occasion. WORK ENVIRONMENT: Noise, dust, lighting, temperature, and physical/ergonomic hazards are typically those usually found in an office environment.

Customer Service Agents primarily take inbound calls and occasionally make outbound calls to assist customers. Customer Service Agents answer customer questions regarding their lease agreement; and manage customer payment scheduling, process payments and close paid leases. Customer Service Agents provide support as necessary to both the customer and retailer in various stages during the lease servicing process. Position Functions Perform inbound and outbound calls with any applicable party Process ACH and credit card payments Manage lease payment schedules Data Entry when needed Coordinate with other departments to best meet the customer's needs Provide outstanding, caring customer support to all customers Compensation Starting pay ranges from $14-$16/hour, depending on qualifications and experience. Benefits Acima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package. From day one you'll experience: A beautiful office located right off I-15 Wonderful opportunities for movement (because we're growing so fast!) Department snacks and treats Employee referral bonus program Casual dress code policy After 60 days you'll have access to: Medical insurance Dental plans Vision plans Supplemental insurance (long-term/short-term disability, life insurance, etc.) Health Savings Account (HSA) with Company Match Company paid holidays Paid time off (PTO) After 90 days, you will have access to: 401(k) plan Tuition reimbursement for STEM, Accounting, or Finance majors Daycare reimbursement Requirements Experience Preferred: 1 year of Customer Service in a Contact/Call Center Fluent in English (Bilingual - English and Spanish Speaking candidates are encouraged to apply) Proficient with a 10 key Excellent phone etiquette and demonstrated customer service skills Reliable - great attendance & time management Type 40 WPM to 60 WPM preferred Computer savvy Team cooperation and coordination to reach department goals Basic mathematical knowledge of percentages and payment processes Ability to perform efficiently and friendly in a fast-paced environment Strong oral and written communication skills Effective listening skills with the ability to act on what is learned Scheduling Full-time positions are available now. The Customer Service Department is open Monday -- Friday from 6:00 am to 7:00 pm and Saturday 6:00 am to 3:30 pm. You will be required to work a rotation of two Saturdays a month. COVID-19 Update: Interviews will be conducted over the phone. However, a week long in-person training will be required. You are expected to work in-office and it's not guaranteed that you will be able to work remotely.

Join Our Team as a Car Return Agent - Be the Face of Our Return Process! Are you passionate about delivering great customer service and ensuring vehicles are well-maintained? We are looking for a dedicated Car Return Agent to join our team, helping customers finalize their rental experience and ensuring our fleet is in top condition. Key Responsibilities: Greet and assist customers with professionalism and confidence when they return their vehicles. Check a high volume of vehicles back into the rental fleet daily. Identify and assess any potential new damage on vehicles, compiling necessary documentation for efficient evaluation. Contribute to the Quality Control process to ensure fleet damage records are accurate and up-to-date. Provide excellent customer service during all customer interactions, ensuring a smooth and satisfying return process. Support other areas of the branch to ensure operations run efficiently and customer experiences are maximized. Perform additional duties as requested by management to contribute to the success of the branch. What We're Looking For: Strong attention to detail and ability to assess vehicle condition. Excellent communication and customer service skills. Ability to work efficiently in a fast-paced environment. Team player with a proactive attitude to assist wherever needed. Why Join Us? Be part of a dynamic and customer-focused team. Play a key role in maintaining the quality and condition of our rental fleet. Enjoy opportunities for growth and development within the company. Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car , one of the main players in the car rental market in the US, with a "value for money" positioning. Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: *******************************

Job Description WhirlWind Software, driven by our passion for Creating Empowerment and helping businesses empower their teams and customers through our all-in-one solutions for two-step companies, is seeking a Customer Support Agent to work from our American Fork, UT office. We are an all in one Point of Sale software that makes running businesses easier. We have been providing software to 100+ clients for over two decades. We specialize in creating empowerment for our Team Members to be successful in their professional and personal lives. We empower Company Owners to have the information they need to make critical decisions to help improve their businesses, profitability and local communities. We empower their Employees to take care of their customers at their highest level. In addition to the knowledge that our system provides to empower people - we also have built into our software best practices that if users will follow will allow them to better serve their end customers with consistency. Are you wanting to help really build a company? Are you wanting to get in on the ground floor of something amazing?! Then this is the right place for you. We are planning to grow exponentially within the next few years. What It's Like to Work at WhirlWind? Well, let me tell you. We have an amazing culture where we work well with each other and our clients. We have great work / life balance, great compensation and benefits. You are not a number here - you are a valued part of Team with a mission! Our Core Values are essential components of the WhirlWind Culture. Our Core Values are Non-Negotiable, and are what we hire, reward and discipline by. At Whirlwind Software, we have values that we live by - not just in word - we really internalize and breathe these. So if you have these qualities, you'll fit right in here at our office. These values include: Integrity (We do what we say we are going to do, we walk the talk) Kindness (We treat everyone with respect and dignity, we are truly kind to everyone) Takes Ownership (We “own” our tasks, and issues that we need to resolve - we resolve them - not pass them off to others) Team Player (We work as a team to help each other and our clients - we focus on making sure everyone wins) Professional (We speak and act professionally, we follow and document processes so others can do the same) Client Focused (We put ourselves in the “shoes” of our clients, so we can see from their eyes what solutions they need, and we relentlessly work to provide those solutions) Driven (Forever better! We work to improve every day. We are not satisfied with the status quo!) Continuing to hold and live by these Core Values are essential to building and maintaining the WhirlWind Culture that is the DNA of who we are. We don't just post these on a wall and hope people have them. We focus on living these every day. As these values define who we are, they also determine how we work. We cannot emphasize enough how important it is for you to internalize these Core Values. What about you? You'll love coming to work every day if you get, want, and have the capacity to: Provide timely, accurate and friendly support to our Clients via phone and email. Troubleshoot issues and deliver clear, effective solutions while maintaining a calm, professional demeanor Accurately document interactions, resolutions, and steps taken in the support system. Escalate complex issues to internal teams when needed and collaborate to resolve them efficiently. Actively contribute to the team's overall ticket completion percentage each week You'll have success here if you value clear processes and feel qualified to do the following things: Quickly “shift gears” in moving from one Client's questions / issues to the next. Ask quality questions to quickly get to the “root” of the question or issue. Understand and follow both verbally and visually a Client's problem and be able to guide a Client to the solution in the most understandable way. As our world is constantly changing, we will work together to adjust these responsibilities to reflect the things we learn that will be most effective in evaluating and best supporting our clients. We train our team to help them succeed, and everyone on our team helps with our success. In this role, you'll be accountable to hit the following numbers each week: Responding to New Concerns and Creating Tickets within 30 minutes of receipt. Solving (and closing) 100% of tickets received during the day before the end of the day. As we learn what the most important things you will do that will help our Clients get answers to their questions, learn how to get the most out of our software, and solve their issues, we will adjust these measurables to reflect them. If you want to come to work, learn, and hit those numbers, you'll be recognized and rewarded . Where You'll Work WhirlWind's headquarters are located in American Fork, UT. We are currently looking for someone to come into the office. Now, we understand that working remotely is a big deal right now- so a hybrid schedule can be worked out. However, we value team collaboration and meetings. Work Hours We understand that you have a life outside of work, so we seldom work more than a common work day. Of course, there are occasions when things get busy and extra time has to be put in. However, we want to make sure we not only work hard, but smart as well, we are serious about our growth. Typically our employees work a 8-5 schedule, but these times can be flexible unless it negatively impacts our customers. Vacation Don't worry, we know that you're wondering what vacation time looks like here at our company, and we want you to take it. We offer full-time employees 15 days (PTO) off per year. And we mean it! We don't want you checking into the office. We want you to unplug and do something fun and life affirming! Benefits Maternity / Paternity Leave Family is important to us! We offer generous paid maternal / parental leave for all full - time employees. Six weeks paid maternity leave and 3 weeks paid paternity leave. Health We don't want our team members to be distracted with the worries of health care costs - so we cover 100% of the medical monthly premiums for you AND your family! And to help with deductibles we also offer an HSA that we match your contribution at up to $200 a month. We also have low cost vision and dental coverage options. Retirement Life isn't all about work! That is why we offer a 401K plan with company matching coming soon! Compensation No need to stress about salary discussions. The starting range for this position is $18 - $20 an hour, depending on experience. What other things should I know? We are flexible (we understand you have a life outside of work!), as long as coverage is coordinated, feel free to take time to attend a doctor's appointment, or be at your child's sporting event. We want you performing your best, so we'll provide you with the equipment you need to accomplish your job. How to Apply: If this sounds like what you've been looking for, click “Apply Now” and upload your resume. No need for a fancy cover letter, but we'd love a little information of why you would be a good fit for our company. We're excited to hear from you! E04JI802ricf408bna7

Join Platinum Dental as a Call Center Representative - Your Path to a Rewarding Career! Why You'll Love Working with Us: Comprehensive Health Insurance: Medical, Dental, and Vision coverage (available for full-time employees, over 30 hours per week). 401K Plan: Secure your financial future. Paid Time Off: Achieve work-life balance with PTO. Paid Holidays: Enjoy paid holidays throughout the year. Monthly Performance Bonuses: Rewarding your dedication and success. Compensation: $15-$18 per hour About the Role: Platinum Dental is seeking part-time Call Center Representatives to join our growing team! You will answer phone calls for various office locations, help patients with concerns, and schedule their 6-month hygiene appointments. Why Join Platinum Dental? Platinum Dental is rapidly expanding, adding new locations and hiring new doctors, creating a need for many new team members. We believe in having a team that truly loves to serve their patients. Our patients are the driving force, and we strive for teamwork and clinical excellence to ensure an exceptional experience for them. If you thrive in a dynamic and evolving environment, and are driven by goals, we want you on our team. At Platinum Dental, we believe in continuous learning, growth, and evolution. This role offers a great opportunity for those looking to stay long-term and grow within our company. We need dedicated individuals like you to create a strong patient experience. Ready to Join Our Team? If you're looking to make a meaningful impact and grow with a supportive team, join Platinum Dental as a Call Center Representative. Your path to a fulfilling and rewarding career starts here. Apply Now! Requirements Key Responsibilities: Appointment Scheduling: Contact and schedule appointments for our patients. Customer Support: Answer incoming calls and assist patients with their concerns. Efficient Navigation: Navigate through multiple computer programs simultaneously. Skills and Qualifications: Computer Proficiency: Strong foundation in computer navigation skills. Communication Skills: Excellent verbal and written communication skills. Ambition and Self-Motivation: Strong sense of ambition, self-motivation, and self-discipline. Telephone Etiquette: Good telephone etiquette and exceptional customer service skills. Organizational Skills: Exceptional organizational skills. Bilingual: Spanish preferred but not required. Salary Description $15-$18 per hour

HRmango is hiring for a prestigious innovator in the auto rental industry that has career advancement, financial security and growth potential! We're looking for a fun and personable Front Desk Service Agent to add to our team. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Pleasantly handles and resolves customer questions, comments, and complaints while working face-to-face in city/market locations. What You'll Do : Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction. Answer customer questions and provide assistance based on each customer's needs and requests Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return. Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information. Answer telephone in a friendly, helpful manner. Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty. Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; Must be able to work the following shift/schedule: Weekdays, Weekends, Days, evenings and Holidays. You are : Self-driven. You have superior organizational skills, integrity, and great follow-through on tasks You understand the impact of a results-driven, highly successful sales team Collaborative and Committed. You have a “can do” attitude and believe that anything is possible with the right focus and the right team Preferred Experience & Qualifications : Must be at least 18 years of age. High School Diploma or G.E.D. required. A minimum of basic level experience and understanding of a PC and Microsoft Office Products required. Must be able to understand, read, write, and speak English. Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI). Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Comp, Perks & Benefits We know that talented people are attracted to companies with long term success, an amazing culture and one that provides competitive pay, comprehensive benefits and outstanding career advancement opportunities. If hired, you can expect; Competitive Pay Medical/Dental/Vision Coverage, 401K Life Insurance Paid Time Off *All new hires must pass a pre-employment background check and drug test. Job Type: Full-time Salary: $10.00 /hour Required education: High school or equivalent Required experience: Customer Service: 1 year Required license or certification: Driver's License

Job Description We're looking for a motivated and detail-driven Sales Support Representative to join our team. In this role, you'll play a key part in delivering outstanding customer service and supporting our sales team in reaching their goals. Your main focus will be on retaining existing customers and identifying opportunities for cross-selling, while also generating valuable referrals for the sales team. This position is primarily phone-based, interacting directly with customers. If you are confident, personable, and comfortable engaging with customers over the phone, you will excel in this role. Company Vision Statement To become the most sought-after employer on our path to becoming the highest and most-efficient producing inside sales organization in our industry. Mission Statement To help our clients prepare for future financial hardship in the nicest way possible. Core Values Competitive - Never Settle Humble - Always learning Hungry - Never Satisfied Accountable - True Ownership Driven - Self-Motivated Leadership - Rise Above Teamwork - Share and Support Integrity - Doing Whats Right Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Parental Leave Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Responsibilities Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring client satisfaction. Onboarding customers by reviewing their new policy details Saving customers that want to cancel Fixing issues with customer applications Participate in training sessions to enhance product knowledge and improve sales techniques. Requirements Familiarity with collaboration tools and CRM software is a plus. Ability to work effectively in a team-oriented environment while managing multiple tasks efficiently. A proactive approach to problem-solving with a focus on delivering results.

Who We Are Angel is the home of stories that amplify light. Through its platform, thousands of “Angel” investors choose which titles will be created, funded, and distributed. Angel allows creators and audiences to form passionate communities around their creative projects, making the story behind the story as important as the final project itself. Some of the studio's key projects-- The Sound of Freedom and Dry Bar Comedy --have earned billions of views around the world. Learn more at Angel.com We're looking for passionate team members who want to build world-class products that will reshape media over the coming decades. Learn more about:Our North StarCompany StrategyTeam PrinciplesJoin us and be part of stories that amplify light. Summary/objective: Customer Support Agents are responsible for providing quality customer support on behalf of Angel Studios and be the first point of contact for customer concerns. This role specifically will be handling customer resolutions. Expectations at Angel Studios: Amplify light in every action. As the owner of your outcomes, you are empowered to break down silos and coordinate with any and all people you need in order to reach your goals. You are ultimately responsible for achieving the outcomes while also using resources wisely - whether that be money, people, or time. Know your customer - it might be our viewers, investors, creators, or internal Angel Teams. Ensure you understand your customer and are providing what THEY need and not just what you want to build. Essential functions Identify customer needs and help walk them through specific tools and features Troubleshoot common issues with a product, merchandise, or service Respond promptly to tickets and resolve issues in an effective and timely manner Proactively use time wisely during high and low volume tickets Communicate concerns and issues thoroughly across departments within company from direct feedback of customer interactions Come in office at least once weekly to collaborate with team and strategize ways to improve customer service experience and best practices Maintain documentation of feedback, concerns, and technical issues and escalate to applicable parties as needed Conduct regular follow ups with customers with open tickets and unresolved issues Provide introductory information to new and existing customers Maintain professional and positive attitude while interacting with customers Readily assist in livestream chats, merchandise launches, and other events as needed Collaborate with team members and other internal departments on best practices when communicating specific information to customers Must attend and contribute to regularly weekly scheduled staff meetings and company meetings in person or via zoom Stay up to date prospective requests and keep systems current when determining if cases are open, pending, or closed. Proficiency in speaking, reading and writing in the English language required. Additional language proficiency is a plus. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Competencies Ability to analyze and creatively problem solve Can multitask various tasks simultaneously Ability to answer high volumes of tickets, emails, chats, and inquiries. Can maintain calm and positive demeanor in difficult situations Familiarity with with industry and company standards is a plus Experience with Zendesk platform or remote support tools preferred Must be able to maintain good relationships with team members and be a team player Proficient verbal and written communication skills Must have compassionate and understanding ability to de escalate tough situations Must participate in setting and achieving regularly scheduled and outlined objectives. Ability to take individual ownership, execute with high energy, share context, insist on candor with positive intent. Required education and experience High school diploma or equivalent Basic computer skills and technology understanding Preferred education and experience Bachelor's Degree or equivalent 2+ years experience in customer service Thorough understanding of customer service software remote platforms Proficient computer skills and technologically savvy Experience with Zendesk $14.09 - $17.64 an hour Work environment - When in the main office, expect a comfortable, air-conditioned work environment. Team members are issued their own desks, but the office is an open, shared space and can be fast-paced and occasionally noisy. Physical demands - Will need to be able to sit or stand at a desk for extended periods of time. Position type and expected hours of work - Full-time, 40 hours per week. Travel required - Travel is not anticipated for this position. Perks at Angel: - Competitive compensation- 100% company-paid medical, dental, and vision premiums for employees and dependents - Short, and Long Term Disability Insurance and Basic Life Insurance paid for employee, with option of additional AD&D insurance- Generous Paid Time Off- Health Spending Account (HSA) - 401(k) investment opportunity with employer match- Paid parental leave- Identity Theft Insurance- Pet Insurance Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice. Angel is an Equal Opportunity Employer: At Angel, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence. Responsibilities and Duties Customer Relationship Management • Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction. • Foster strong relationships with valued customers, serving as a reliable and trusted service advisor. • Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services. • Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction. • Proactively identify potential issues and resolve them before escalation. Communication and Support • Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism. • Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system. • Effectively escalate customer requests to the appropriate internal personnel for swift resolution. Documentation and Organization • Accurately document all customer interactions, service requests, and status updates in the appropriate systems. • Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms. • Regularly review and update customer contact information to ensure accuracy. Reporting and Workflow Management • Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally. • Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback. Team Collaboration • Collaborate with internal teams to coordinate service workflows and ensure seamless communication. • Proactively share customer feedback and insights with the team to improve overall service quality. • Identify inefficiencies in service workflows and recommend actionable solutions to leadership. Skills and Competencies • Proficient in Microsoft Office applications (Word, Excel, Outlook). • Ability to guide, motivate, and develop team members. • Expertise in managing and resolving disputes effectively. • Flexible and creative problem-solving skills and a proactive, customer-focused mindset • Advanced communication skills with the ability to communicate clearly and effectively across different mediums. • Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively. • Comfort in presenting ideas and solutions to management and stakeholders. • Exceptional active listening skills and the ability to empathize with customers. • Time management and multitasking skills to handle multiple requests efficiently. • Build trust and rapport with both customers and internal teams. • Positive, solution-focused attitude with a commitment to accountability and self-improvement. • Friendly, courteous, and professional demeanor that fosters trust and loyalty. Qualifications • Associate degree or equivalent experience. • Minimum of 5 years of relevant customer service experience required. • Strong multitasking skills and ability to train and lead team members effectively. Physical Demands • Prolonged periods of sitting while working on a computer. • Occasional standing, bending, and other physical activities to support office or service-related tasks. • Repetitive hand movements associated with data entry and computer work. • Ability to lift and move up to 45 lbs. without assistance. Working Environment • Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas. • Minimal travel may be required for training or customer support activities

Job DescriptionReady to Make an Impact in Healthcare? Join Serenity. Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we're transforming mental wellness with compassion, innovation, and a people-first approach. No Healthcare Experience? No Problem. We're not looking for medical backgrounds - we're looking for calm, clear communicators who know how to solve problems and keep things moving. If you're steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you'll feel right at home. Bring your focus, empathy, and drive - we'll train you on the rest. The Role: Call Center Representative | Provo, UT As a Call Center Representative, you'll connect with potential patients who've expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you'll gently guide them toward booking their first appointment-turning leads into lasting patient relationships. What You'll Be Doing: Gently guide hesitant patients to book their first appointment with care & empathy Convert new leads into patients with confident, results-driven follow-up Schedule, adjust, and cancel appointments with accuracy Act as a liaison between established patients and their provider Working with other healthcare professionals to ensure seamless patient care Provide information about healthcare services, procedures, and policies Handle patient concerns, complaints, and questions promptly and professionally Follow protocols for managing patient inquiries and issues Resolve patient issues, offer solutions, and escalate when needed Verifying patient information, insurance details, and eligibility Accurately enter and update patient info in the EMR system Other duties as assigned Who We Are: Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire. You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time. Requirements What You Need: High School Diploma or GED Proven experience in a high-volume customer service industry Excellent verbal and written communication Proficiency with MS Office applications a plus Basic math skills Benefits Why You'll Love Working at Serenity: Starting at $16.50/hour with growth opportunities to $19.50/hour within six months Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment) Luxe-level benefits: We cover 90% of medical, dental & vision 401(k) - because your future deserves self-care too 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge Flexible Shift Hours

Job Description AND SCOPE:The shift for this position is Monday through Friday 10am to 7pmResponsible for fielding incoming calls, emails, orders, and complaints in a customer service environment by following standard scripts and standard procedures while performing routine tasks that require working knowledge of the Company's products, compensation plan and other services. Must be courteous, professional, and have the ability to investigate and resolve issues in a professional, appropriate and expeditious manner. ESSENTIAL RESPONSIBILITIES: Fields incoming calls, emails, orders, and complaints Answers questions regarding company products and services by referring to standard scripts and following appropriate procedures. Investigates and resolves issues in a professional, appropriate, and expeditious manner. Forwards all questions, issues, or complaints, for which answers are unclear or beyond the level of employee's current knowledge, to a lead, senior agent, supervisor or to Customer Service Manager Keeps Customer Service Manager informed of all issues that could potentially be of future concern or appear to be out of the ordinary Interacts with all contacts in a helpful, courteous, and professional manner and is respectful of diversity. Maintains a clean and safe work area. Work well in a Team environment and take directions in a positive manner. Outbound calls to customers to inform customers of new products and upcoming events. Note: This description is not intended to be all-inclusive. Employees may be requested to perform other duties as requested. EDUCATION/EXPERIENCE: High school degree or GED with at least 1 year of call center experience, or equivalent combination of education and experience in call center environment desirable. SKILLS AND ABILITIES: Must be able to speak, write, read and understand basic English; articulate clearly and possess good grammatical skills; understand and calculate basic mathematical problems. Must be proficient in Microsoft Office programs and computer systems. PHYSICAL DEMANDS: Position is required to sit, stand and walk, stoop, bend, reach and kneel. Lift from 15 to 20lbs on occasion. WORK ENVIRONMENT: Noise, dust, lighting, temperature, and physical/ergonomic hazards are typically those usually found in an office environment. Powered by JazzHR WD0bFFsMYU