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  • Bilingual Spanish Retail Customer Service Specialist (Multiple Locations)

    Sherwin-Williams 4.5company rating

    Call center agent job in Glenview, IL

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits. For more information about our benefits, visit **************************** Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at Store #3720 located at 1835 Waukegan Rd. Glenview, IL 60025, Store #1900 located at 1962 2nd St. Highland Park, IL 60035, Store #3704 located at 1911 Green Bay Rd. Evanston, IL 60201, and Store #3365 located at 614 Green Bay Rd. Kenilworth, IL 60043. This role if Full Time. Pay Starts at $18.75 At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible What is the Process to get Started? Step 1 - Online Application Find the role(s) that interest you on our Careers page: ****************************** Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at ****************************. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able to read, write, comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment
    $18.8 hourly 4d ago
  • 988 Call Center Specialist - AM

    Dupage County Health Department 2.7company rating

    Call center agent job in Aurora, IL

    Join Our Expanding Crisis Services Team! We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our team, you'll be empowered to make a profound impact on your community. Our agency is dedicated to delivering exceptional services and support to our community, proudly holding: Joint Commission Gold Seal of Approval (1996) Public Health Accreditation Board (PHAB) accreditation (2014) By joining our Crisis Services team, you'll become an integral part of a renowned organization that prioritizes community wellbeing and exceptional care. Are you ready to embark on a rewarding journey, making a tangible difference in the lives of those who need it most? About Crisis Services Located in the state-of-the-art building on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing mental health or substance use crises. Our team delivers top-notch care with rapid response times. Click Crisis Services to learn more about our program. The Crisis Recovery Center The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department's decades-long journey to build the infrastructure needed to support a best-in-class behavioral health system and ensures all DuPage County residents will have "someone to contact, someone to respond, and a safe place to get help" when experiencing a mental health or substance use crisis. The CRC will help residents de-escalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs. The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders. Please go to the Crisis Recovery Center page on the DCHD Website for additional information. Job Details This full-time day position is scheduled to work Friday to Tuesday, 7:00 am-3:00 pm . The hiring range for this position is $44,400 to $52,000, depending on experience. Benefits Galore! - Comprehensive training program (and we pay you for it!) Full DuPage County benefit package, including: - 12 paid holidays - 3 weeks of paid leave (Vacation and Personal Days) - 12 weeks of Paid Parental Leave - Paid sick time - Health insurance - Pension-eligible position for a secure retirement - Eligibility for Federal Student Loan Forgiveness Program - Tuition reimbursement and certification reimbursement #DuPageCountyHealthDepartment1 Responsibilities As a 988 Call Center Specialist, you will: - Provide mental health and crisis intervention support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, chat or text - Primarily support 988 text and chat, with strong multi-tasking skills allowing for accurate documenting while maintaining supportive engagement - Conduct suicide risk assessments and safety planning within digital interactions - Work collaboratively and engage individuals contacting 988 to manage and de-escalate crises in the least invasive manner possible to ensure safety - Collaboratively develop and assist in implementation of crisis safety plans - Provide mental health referrals and linkages as appropriate during service provision - Offer and provide follow-up services to 988 utilizers presenting with suicide ideation - Maintain required training, licensure and/or certification - Complete required documentation within established timeframes - Use Electronic Client Record, call management software, and chat/text management software - Comfortably use technology, secure messaging platforms, and maintain confidentiality standards - Demonstrate independent judgment Requirements - Bachelor's degree in Psychology, Social Work, or related field - 2+ years of experience working with chronically mentally ill populations - Equivalent combination of training and experience Supplemental Information Equal Opportunity Employer DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Salary $44,400.00 - $52,000.00 Annually Job Type Full Time (40.0 hours per week) Service Unit Behavioral Health Services Department Emergency Services
    $44.4k-52k yearly 2d ago
  • Bilingual Spanish Retail Customer Service Specialist (Multiple Locations)

    Sherwin-Williams 4.5company rating

    Call center agent job in Crystal Lake, IL

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits. For more information about our benefits, visit **************************** Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at Store #3157 located at 6605 Northwest Hwy. Crystal Lake, IL 60014, Store #1793 located at 12820 S Il Route 47 Huntley, IL 60142, Store #3201 located at 120 N Randall Rd. Lake in the Hills, IL 60156, Store #3227 located at 3718 W Elm St. McHenry, IL 60050, and Store #3436 located at 631 S Eastwood Dr. Woodstock, IL 60098.Role is Full Time. Pay starts at $18.75 At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible What is the Process to get Started? Step 1 - Online Application Find the role(s) that interest you on our Careers page: ****************************** Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at ****************************. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able to read, write, comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment
    $18.8 hourly 4d ago
  • Customer Experience Representative

    Beacon Hill 3.9company rating

    Call center agent job in Bartlett, IL

    A manufacturing company in Bartlett is seeking a talented Customer Service Representative to cover for a maternity leave. The Customer Service Representative is responsible for delivering excellent support to customers by responding to inquiries, resolving issues, entering orders, and ensuring a positive experience with the company's products and services. The ideal candidate is patient, detail-oriented, and able to communicate effectively across multiple channels. Primary Responsibilities: Process sales and return orders, ensuring compliance with account requirements, pricing, discounts, freight, and carrier expectations. Review daily open orders and collaborate with teams to minimize delays and ensure complete shipments on time. Maintain organized documentation in accordance with file retention guidelines. Respond to customer inquiries via phone, fax, and email using established guidelines. Document all customer communications accurately in the ticketing system. Resolve errors promptly and maintain accurate customer master data across systems. Provide backup support for assigned accounts and maintain customer-specific documentation. Job Requirements High School Diploma or equivalent, required. 3+ years of customer service experience in a fast-paced, multi-functional environment. Manufacturing experience is a plus. Bi-lingual Spanish experience is a plus. Strong communication and presentation skills for internal and external stakeholders. Proficiency in Microsoft Office (Outlook, Excel, PowerPoint). Ability to perform basic math related to pricing, revenue, and margin calculations. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)
    $48k-61k yearly est. 2d ago
  • Customer Communications Representative I

    Canon U.S.A., Inc. 4.6company rating

    Call center agent job in Itasca, IL

    US-IL-Itasca Type: Full-Time # of Openings: 1 CUSA Itasca - Bruning Dr About the Role Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner. Responsible for providing the best possible customer service to internal as well as external customers. Must be able to handle level 1 call types. Your Impact - Provides outstanding service to customers calling the dispatch team for service. - Responds to routine customer inquiries via live call or Email as needed. - Provides follow through on any special customer needs in a timely manner. About You: The Skills & Expertise You Bring HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. - Strong verbal and written communication skills. - Proficient in MS Office, strong attention to detail, organized and able to multitask. - Successful completion of Call Taker New-Hire training and introductory period. - Must be able to work wide variety of work shift/schedules with short notice. We are providing the anticipated hourly rate for this role: $17.20 to 21.84 hourly. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon. #CUSA Posting Tags #LI-RH2 #PM19 PIdf5f85eee507-37***********8
    $17.2-21.8 hourly 4d ago
  • Customer Care Representative

    MDC Interior Solutions 3.9company rating

    Call center agent job in Glendale Heights, IL

    MDC Interior Solutions is a leading wallcovering and design solutions company headquartered in Glendale Heights, IL. It is one of the largest sources for commercial products and finishes in our industry. Today, a proven leader in commercial design, the company provides a broad array of products that have contributed to the company's success over the last 50 years. MDC's portfolio includes Type II wallcoverings, a digital graphics studio, robust acoustical offerings, hand-crafted and specialty wall designs, and dry-erase coatings to name a few. Known for its ability to produce solutions that meet customers' needs, MDC has earned a reputation for innovative products, value and service. The company's product portfolio and knowledgeable sales team position MDC as the “Single Source, Total Solution” within the commercial design industry. MDC has more than 65 outside sales representatives, as well as additional sales support, reporting to four regional offices. The company's sales efforts extend further through a worldwide distribution network. A staff of approximately 70 associates are in MDC's corporate headquarters. About the position: A Customer Service Representative will work in a high-volume call center, Full Time, M-F. The department runs from 7:30 AM to 5:30 PM. You will have a shift assigned; however, the candidate should be available to cover other shifts as needed. Salary is based on experience. Full benefits are extended to all employees. Summary: Answers phones, emails and faxes in a fast-paced environment. Responds to customer inquiries related to order status, pricing, inventory availability, sampling, shipping, freight estimates, deliveries, and backorders. Projects a professional company image through telephone interaction. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Call center - Answers telephones and responds to customer requests by entering orders, pricing or sampling or inventory information • Provides pricing and delivery information, also processes incoming orders via email & fax • Provides customer and sales reps with product and service information and support. • Web chat for technical questions, general information, quotes and sample requests. • When required up sells product and/or accessories • Stock checks on vendor web portals. • Accurate and timely follow through on pending issues not immediately resolved. • Research shipment inquires, billing, payments, and order tracking. • Serves as liaison between the customer, various departments and sales team in the field. Competency: To perform the job successfully, an individual should demonstrate the following competencies: Organized, prioritize, self -motivated, quick learning ability, common sense, typing skills of 30 WPM, reading, writing and math skills. Efficient, friendly, and courteous demeanor. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs for service and assistance; fulfills commitments. Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions. Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Treats customers and co-workers with respect, inspires trust, integrity and good work ethics. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information such as safety rules, operating, installation or procedure manuals. Organizational & Adaptability - Follows policies and procedures. Adapts to changes in the work environment; Manages competing demands and takes responsibility for own actions; Uses time efficiently and can change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Quality & Quantity - Meets productivity standards; Completes correct work in timely manner; Strives to increase productivity; Works quickly. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Associate degree (A.A.) or equivalent from two-year College or technical school; or two plus years of customer care / call center related experience. Math Ability Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office suite software and ability to learn company's systems. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may occasionally lift and /or move up to 10 pounds. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. Want more information about MCD? Check us out at *************** EOE/M/F / Vet/ Disabled
    $33k-40k yearly est. 5d ago
  • Call Center Representative - BP

    Leaf Home 4.4company rating

    Call center agent job in Lombard, IL

    ***THIS POSITION IS AVAILABLE TO INDIVIDUALS WHO LIVE WITHIN THE GREATER CHICAGO ILLINOIS METROPOLITAN AREA AND WHO ARE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES WITHOUT SPONSORSHIP*** Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project. Trusted by more than 1 million homeowners across the US and Canada, we are America's largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms. We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We're proud to say we've been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally. The benefits of working at Leaf Home are wide-ranging and include: Industry-best compensation packages | Fully paid health, dental, and vision insurance | 401k with company match | Paid time off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women's Committee. Position Summary: Our Agents will work on-site in our Inside Sales Center and are responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation. Customer leads are generated through multiple lead generation channels including, but not limited to, event marketing, digital ads, radio, and television. Essential Duties and Responsibilities: Initiate outbound calls to potential customer leads for sales consultations and quotes Serve as initial point of contact for potential customer via phone Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation Document and update customer interaction within customer relationship management (CRM) system Overcome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution Exceed customer service expectations by providing an outstanding experience to every potential customer Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality Promote teamwork through consistency, reliability, and group cohesiveness Performs other duties as assigned by supervisor. Experience and Minimum Qualifications: High School Diploma or equivalent. Previous experience in a dynamic call center or customer service role Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball'. Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a •roll up your sleeves• and "today not tomorrow" mentality. Apply active listening skills through the ability to comprehend information presented and respond thoughtfully. Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion. Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional. Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection. Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction. Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization. Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions. Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access). Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Preferred Knowledge, Skills, Abilities or Certifications: Understand and broad knowledge of financial software Strong mathematical skills Travel Requirements: No travel required. Overtime/Additional Hours Requirements: May be requested to work overtime on evenings and weekends dependent on business need. Physical Requirements Normal Office Environment Indoor work in a climate-controlled environment. Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Diversity and Inclusion Statement Leaf Home Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion. Equal Opportunity Statement Leaf Home Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).
    $31k-39k yearly est. 1d ago
  • Customer Service Representative

    Addison Group 4.6company rating

    Call center agent job in Vernon Hills, IL

    Job Title: Customer Service Order Entry Specialist Industry: Manufacturing / Distribution Pay: $24 - $26 / Hour is eligible for medical, dental, vision, and 401(k). About Our Client: Our client is a well-established manufacturing and distribution company recognized for its stability, longevity, and supportive team culture. Employees enjoy a collaborative work environment with excellent tenure and leadership that values accuracy and reliability. Job Description: Addison Group is partnering with our client to hire a Customer Service/Order Entry Specialist to support their growing operations team. This role focuses on accurately entering detailed sales and production orders into company CRM. The ideal candidate enjoys high volume, process-driven work with an accurate attention to detail. Key Responsibilities: Enter and process detailed customer orders accurately into the company's system. Verify all order information to ensure accuracy and completeness. Maintain organized paper files for orders and delivery confirmations. Communicate with internal teams to clarify discrepancies or missing information. Support daily administrative and clerical functions within the department. Qualifications: 2-5 years of experience in customer service or administrative roles involving order entry Experience with CRM systems preferred; knowledge of SAP/Salesforce is a plus Strong attention to detail, accuracy, and organizational skills Ability to work effectively in a small, close-knit office setting High school diploma or equivalent required 100% onsite work in Vernon Hills, IL (no hybrid Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request #Admin2
    $24-26 hourly 4d ago
  • Customer Service Representative

    ESP Enterprises Inc. 4.5company rating

    Call center agent job in Chicago, IL

    Job Details: The Customer Service Representative is the first person in the walk-up center that a customer comes in contact with for assistance. This position provides professional, knowledgeable, and courteous face to face customer support to all cardholders. This position typically works under close supervision and direction. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Assist Patrons regarding run transit fare payment programs. Processes all card registrations, faxes and emails inquiries within contractual Key Performance Indicator timelines and accuracy requirements Notifies management of all encounters that deviate from established policies, procedures and written/verbal instructions. Processes lost/stolen, damaged/defective cards patron requests. Processes authorized refunds via electronic transfers and banked money Processes Fare Adjustment Envelopes (FAE) as needed Assists with web account set-up and web access issues Initiates outbound courtesy calls as needed. MINIMUM JOB REQUIREMENTS: Bilingual English/Spanish. High School Diploma or equivalent. AA degree preferred. Plus a minimum of two years experience in Customer Service/Retail. Must be a good team player, possess a positive attitude, be self-motivated and excel in a fast paced environment. Able to work and respond in a time-sensitive environment. Willing to work extended hours. Ability to type 40+ WPM. Proficient in Microsoft Office. 1st Shift: 8:30am-5:00pm
    $36k-41k yearly est. 1d ago
  • Part-Time Customer Service Representative

    Global Electronics Association 4.0company rating

    Call center agent job in Deerfield, IL

    CUSTOMER SERVICE REPRESENTATIVE, PART-TIME Global Electronics Association, the global trade association for the electronics manufacturing industry, seeks a PART-TIME CUSTOMER SERVICE REPRESENTATIVE (CSR). The CSR will Provide best in class service and support for Global Electronics Association's customers and members. Assure high levels of customer satisfaction through quality interactions and timely follow up. Educate customers about the Association's products and services, as necessary. Guide customers to online resources. Monitor issues and provide necessary follow-up and maintain consistency of service. The CSR reports to the Customer Service Manager. RESPONSIBILITIES Phone and Email Support - 85% • Provide a delightful experience for all customers by engaging in polite, positive, professional, and upbeat interactions via phone and in writing. • Use and share knowledge of company products, services, and policies to assist customers with inquiries, complaints, or problems. • Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that customers and members feel supported and valued. • Engage in active listening with callers, conferencing and clarifying information and diffusing angered customers/members. • Communicate with customer and partners via email in a professional and thorough manner. • Building lasting relationships with customers, members and internal team members based on trust and reliability. • Make recommendations for products and services that better suit customer/member needs or complement the products in which they are interested. • Seek answers to customer inquiries. Escalate issues, as necessary. When appropriate connect customers with other departments/colleagues for higher level support. • Process phone, email, and web orders in a timely and accurate manner. • Resolve backorders, follow up on order fulfilment, and keep customers updated on ship dates. • Process returns and other transactions as necessary within the ERP system. • Verify and update customer information before processing transactions, add new customer records to database when record does not exist. • Document all support activities with the case management system. Special Projects - 15% • Assist management with projects as needed. • Handle regular data entry projects and assist other internal teams with assigned projects as needed. • Assist with trade show projects as needed. • As time allows, review data and process flow in NetSuite and suggest improvements. • Conduct testing of system updates as assigned. • Represent the “voice of customer” on teams and in meetings/conversations, as necessary. REQUIREMENTS • High school diploma or equivalent, some college preferred. • 2 years of experience working with customers. • Excellent oral and written communication skills to effectively communicate with employees, customers, partners, and vendors. • Ability to work independently and collaboratively. • Ability to exercise proven computer skills. Familiarity with Microsoft Office, Skype/Zoom, and customer relationship management software a plus (e.g. SalesForce.com, NetSuite, Microsoft CRM, or equivalent). • Knowledge of and the ability to use a variety of standard office equipment such as a headset, telephone, and copy machine. Global Electronics Association is an Equal Opportunity Employer offering a competitive salary and excellent employee benefits. The Association has a hybrid/virtual work environment. Position reports to the Bannockburn, IL office. The pay range for this position is $20 - 25 per hour. The Association considers education, experience, internal equity, and other qualifying criteria to determine starting payrates. In addition to compensation benefits, Global Electronics Association offers a variety of health and welfare benefits, based on eligibility, including job status/hours worked each week. Please send resume and cover letter to e-mail: ****************************** Subject line should say: PT CSR The Global Electronics Association, formerly known as IPC, is the leading voice of the $6 trillion global electronics industry. Since 1957, we've supported the growth and success of more than 3,000 member companies across the electronics supply chain, from design and printed boards to advanced packaging, assembly, and testing. As a member-driven organization, we deliver internationally recognized standards, trusted certification programs, workforce education, market intelligence, and public policy advocacy to strengthen and advance the global electronics ecosystem. Our mission is to enable better electronics for a better world through smarter collaboration, resilient supply chains, and shared innovation.With global headquarters in Bannockburn, Illinois, the Global Electronics Association has operations in Belgium, China, Germany, India, Japan, Korea, Malaysia, Mexico, Taiwan, and the United States and a presence across dozens more countries to support its members.
    $20-25 hourly 2d ago
  • Personal Lines Customer Service Representative

    ÁRachas Group

    Call center agent job in Bartlett, IL

    About Us Founded in 1975, Arachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 44 states across the United States. At Arachas Group, we work as one to focus on the needs of our clients. We have been providing insurance services to our clients for over 40 years. As an independent insurance agency, we have direct contracts with some of the best insurance companies in the industry. We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business-delivering results to our clients and driving our company to success. We make it our job to treat them well. We recognize the importance of our employees' health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees' benefit needs. Our benefits package is regularly reviewed and modified to offer those benefits most valuable to both the employee and their family. Our agency understands the importance of focus and dedication and we are looking for a permanent team member who understands delivering superior service is what separates us from the rest. We offer competitive salary, generous benefits, and the option for hybrid work. Personal Lines Customer Service Representative Position Summary The primary function of this role is to provide exceptional service to clients by assisting with policy inquiries, processing changes, and ensuring client satisfaction across all personal lines insurance products, including auto, home, renters, and umbrella policies. Responsibilities: Respond promptly and professionally to client inquiries via phone, email, and in-person. Process policy changes, endorsements, renewals, cancellations, and billing inquiries. Educate clients on policy coverage, limits, and options to ensure they have appropriate protection. Collaborate with insurance carriers to resolve client issues and ensure timely processing of requests. Maintain accurate and up-to-date client records in the agency management system (Applied Epic). Identify opportunities to cross-sell or upsell additional personal lines products. Assist with new business quoting and application processing as needed. Ensure compliance with all regulatory requirements and internal procedures. Other duties as assigned. Qualifications: High School Diploma or equivalent required; Associate or Bachelor's Degree a plus Valid and relevant Property & Casualty license within state of business, or willingness to obtain the license within 90 days of employment 1-2 years of experience in personal lines insurance or a customer service role Strong knowledge of personal lines insurance products and industry practices Proficiency in agency management systems (Applied Epic) and Microsoft Office Suite (Word, Excel, Outlook) Excellent communication, interpersonal, and problem-solving skills Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment Ability to pass a criminal background check as permitted by law Schedule: Monday-Friday, 8:30am-5:00pm Office Location: 852 W Bartlett Road, Bartlett, IL 60103 Benefits: Competitive Compensation Commensurate with Experience Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
    $29k-38k yearly est. 2d ago
  • Customer Service Representative

    Ammega

    Call center agent job in Carol Stream, IL

    this is not an IT tech support role. We are a manufacturing company. The Customer Solution Specialist is responsible for managing accounts through reactive and proactive telephone contact and email to maintain and grow sales as well as provide technical support to customers. Perform, execute and coordinate all work including technical matters related to customer service activities. Primary Responsibilities and Duties Service customer requests for quotes and orders received through multiple channels of communication. Convert quotes to orders. Consult with sales on commercial and technical issues as required. Assist customers with accurate transactions and industry specific product information. Provide conveyor recommendations and technical assistance for conveyor belting solutions. Utilize telephone sales and support skills to create interest and offer value-added products and services to customers. Build and expand customer relationships and help ensure replacement and increased business. Meet or exceed departmental KPI requirements. Handle RGAs credits and complaints as needed. Other projects and duties as assigned. Knowledge and Skill Requirements: 2 to 5 years of previous business to business customer service experience or college degree. Excellent verbal and written communication skills. Strong mathematical and technical aptitude. Self-managed, team player, who can work independently. Experience with a CRM, MRP/ERP System, order management and a call center environment. Experience in a manufacturing environment desirable. Working knowledge of Windows-based software. Understanding part numbers, policies and products. Compliance in price policies, discount structures and fees. Must be able to work in the US Competencies Drives results and deadline driven Detail oriented Planning and organizing Communicates effectively Influence, negotiate and impact results Key Behaviors Are accountable to others Have the courage to challenge the status quo Are honest with co-workers and customers Able to be innovative problem solvers Are engaged team members Add value to the Company Expects excellence of self and others Overserves top customers Understands, simplifies and acts to improve processes Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
    $29k-38k yearly est. 4d ago
  • Customer Service Representative

    Comptech Associates 4.2company rating

    Call center agent job in Chicago, IL

    Job Title: Customer Service Representative-CWB (Client Workplace Benefits) Duration: 6+ Months (Contract to Hire-CTH) Job Hours: 40 hours - 9:30 AM- 6:00 OM (CST) Job Schedule: 5 days in office- Some Saturday hours may be required. Interview process: Virtual interview - The initial interview will be conducted virtual , followed by a second interview with the Vice President and Assistant Vice President. TEMP TO PERM opportunity Job Summary The CWB Representative role supports the CWB contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to: Responsibilities • Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment • Assume ownership and timeliness in handling callers' requests in an efficient, accurate and professional manner • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments) • Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries • Maintain performance and quality standards • Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience • Ability to learn the basic concepts of personal lines insurance principles and Client and Combined products offered to our CWB customers • Work collaboratively with team members, and business partners to provide a positive customer experience for our caller • Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed • Assist with special requests as needed. • Complete additional tasks and other projects/duties as assigned Qualifications • Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred. • 1-2 years' experience of Insurance background • Customer- focused mindset and dedication to providing exceptional service to employees • Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus! • Outstanding, effective, and service focused communication skills, both verbal and written • Proficient in computer skills, multi-application navigation and multi-tasking • Accepts accountability.
    $30k-38k yearly est. 2d ago
  • Costco Free Sample Representative

    CDS (Club Demonstration Services 3.9company rating

    Call center agent job in Naperville, IL

    We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career. In this position, you'll drive sales by engaging customers and bringing brands to life by providing live events and sampling to consumers where they live and shop. Additionally, you will provide support to management as needed. We're especially looking for team members who are available to work weekends, when customer engagement is at its peak! In this position, you'll: Drive sales by engaging customers and bringing brands to life through live events and product sampling. Work on weekends (Friday, Saturday, Sunday), when stores are busiest and your impact is greatest. What we offer: Competitive wages: $ 16.00 per hour Growth opportunities - We promote from within No experience needed - we provide full training and team support Weekend shifts on Friday, Saturday, Sunday Customizable benefits including medical, dental, vision, life insurance, wellness programs, and discounts through Associate Perks Now, about you: Are friendly, enthusiastic, and comfortable interacting with customers and store management Are 18 years or older Available to work 2+ shifts per weekend, Friday through Sunday. Available to work minimum 3 weekends per month. Can lift up to 50 lbs. and stand for up to 6 hours Are comfortable preparing, cooking, and cleaning work areas and equipment Have reliable transportation Demonstrate excellent customer service and teamwork Are a motivated self-starter who works well independently and with others Always put safety first in a retail environment If you're ready to make weekends work for you, we can't wait to meet you. Apply now and start making a difference where it matters most!
    $16 hourly 4d ago
  • Call Center Agent - Full-Time - Monday-Thursday 11:30am-8:00pm Rotating Friday 9:00am-4:30pm & Saturday 9:00am-1:00pm

    Versiti 4.3company rating

    Call center agent job in Aurora, IL

    Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary This entry-level, contact center role, is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. This position is accountable for individual metrics as well as meeting monthly team collection goals. MUST HAVE High School Diploma or GED What You'll Do: Help save lives by supporting blood donation efforts through compassionate and professional phone outreach. Pay: $16/hour (+ evening and weekend shift differential) Must be able to work a hybrid schedule which includes in office and remote Training Details: Duration: 2 weeks Schedule: Monday-Friday, 9:00 AM - 5:30 PM After training, you'll transition to the regular schedule you applied to and are hired Schedule: This is a hybrid position, must be able to work in-office and remote Benefits Medical, dental, vision , 401k matching 7% 18 Days of PTO and 6 paid holidays (PTO days added after 1st year) Wellness Program Tuition Reimbursement Total Rewards Package Compensation The target salary for this position is $16.00 per hour. The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications. Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Adheres to work schedule Meets productivity, quality, and service level goals Provides compelling messaging to donors to influence blood donation Provides blood donation information and convert donor into appropriate donation type based on donor eligibility Answers donor questions, requests and concerns via phone and text Recruits new donors by asking existing donors for family/friend referral (pledge) Educates and motivates donors to schedule their next donation appointment Attends training and implements techniques/tactics taught into workflow Maintains accurate donor information in profile Ensures donor requests are carried out (opt out of calling list, don't contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion Participates on team projects, as assigned Demonstrates Versiti's core values daily Executes service recovery techniques in order to address donor concerns/complaints Provides excellent customer service by always doing what is right for the donor Advocates Versiti's mission in the community Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education High School Diploma required equivalent required Experience 1-3 years customer service experience, preferably in a contact center environment required Knowledge, Skills and Abilities Excellent verbal and written communication skills required Ability to demonstrate sales techniques and overcome objections required Good attention to detail and accurate data entry skills required Results-oriented / collaborates with management to meet individual goals required Ability to multi-task and proactively communicate progress/obstacles required Ability to perform in a team-oriented environment required Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) - helpful in order to advance to an Agent II role required Tools and Technology Personal Computer (desk top, lap top, tablet) required Microsoft Office products required Must learn contact center-specific programs (HemaTerra) required Not ready to apply? Connect with us for general consideration.
    $16 hourly Auto-Apply 2d ago
  • 988 Call Center Specialist - PM

    Dupage County Health Department 2.7company rating

    Call center agent job in Glendale Heights, IL

    Join Our Expanding Crisis Services Team! We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our team, you'll be empowered to make a profound impact on your community. Our agency is dedicated to delivering exceptional services and support to our community, proudly holding: Joint Commission Gold Seal of Approval (1996) Public Health Accreditation Board (PHAB) accreditation (2014) By joining our Crisis Services team, you'll become an integral part of a renowned organization that prioritizes community wellbeing and exceptional care. Are you ready to embark on a rewarding journey, making a tangible difference in the lives of those who need it most? About Crisis Services Located in the state-of-the-art building on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing mental health or substance use crises. Our team delivers top-notch care with rapid response times. Click Crisis Services to learn more about our program. The Crisis Recovery Center The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department's decades-long journey to build the infrastructure needed to support a best-in-class behavioral health system and ensures all DuPage County residents will have "someone to contact, someone to respond, and a safe place to get help" when experiencing a mental health or substance use crisis. The CRC will help residents de-escalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs. The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders. Please go to the Crisis Recovery Center page on the DCHD Website for additional information. Job Details This full-time evening position is scheduled to work Sunday to Wednesday, 2:00 pm-12:00 am . The hiring range for this position is $44,400 to $52,000, depending on experience. Benefits Galore! - $2.00 shift differential for off-shift work - Comprehensive training program (and we pay you for it!) Full DuPage County benefit package, including: - 12 paid holidays - 3 weeks of paid leave (Vacation and Personal Days) - 12 weeks of Paid Parental Leave - Paid sick time - Health insurance - Pension-eligible position for a secure retirement - Eligibility for Federal Student Loan Forgiveness Program - Tuition reimbursement and certification reimbursement #DuPageCountyHealthDepartment1 Responsibilities As a 988 Call Center Specialist, you will: - Provide mental health and crisis intervention support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, chat or text - Primarily support 988 text and chat, with strong multi-tasking skills allowing for accurate documenting while maintaining supportive engagement - Conduct suicide risk assessments and safety planning within digital interactions - Work collaboratively and engage individuals contacting 988 to manage and de-escalate crises in the least invasive manner possible to ensure safety - Collaboratively develop and assist in implementation of crisis safety plans - Provide mental health referrals and linkages as appropriate during service provision - Offer and provide follow-up services to 988 utilizers presenting with suicide ideation - Maintain required training, licensure and/or certification - Complete required documentation within established timeframes - Use Electronic Client Record, call management software, and chat/text management software - Comfortably use technology, secure messaging platforms, and maintain confidentiality standards - Demonstrate independent judgment Requirements - Bachelor's degree in Psychology, Social Work, or related field - 2+ years of experience working with chronically mentally ill populations - Equivalent combination of training and experience Supplemental Information Equal Opportunity Employer DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Salary $44,400.00 - $52,000.00 Annually Job Type Full Time (40.0 hours per week) Service Unit Behavioral Health Services Department Emergency Services
    $44.4k-52k yearly 2d ago
  • Bilingual Spanish Retail Customer Service Specialist (Mulitple Locations)

    Sherwin-Williams 4.5company rating

    Call center agent job in Gurnee, IL

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits. For more information about our benefits, visit **************************** Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. The individual selected for this role will be expected to work at Store #2725 located at 6300 Grand Ave. Ste. C Gurnee, IL 60031, Store #3255 located at 184 W Rollins Rd. Round Lake Beach, IL 60073, Store #3428 located at 515 E Il Route 173 Antioch, IL 60002, Store #1788 located at 2800 Hartigan Rd. Volo, IL 60020, and Store #3035 located at 3611 Grand Ave, Gurnee, IL 60031. This is a Full Time Role Pay Starts at $18.75 At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible What is the Process to get Started? Step 1 - Online Application Find the role(s) that interest you on our Careers page: ****************************** Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at ****************************. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able to read, write, comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment
    $18.8 hourly 4d ago
  • Costco Free Sample Representative

    CDS (Club Demonstration Services 3.9company rating

    Call center agent job in Lake in the Hills, IL

    We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career. In this position, you'll drive sales by engaging customers and bringing brands to life by providing live events and sampling to consumers where they live and shop. Additionally, you will provide support to management as needed. We're especially looking for team members who are available to work weekends, when customer engagement is at its peak! In this position, you'll: Drive sales by engaging customers and bringing brands to life through live events and product sampling. Work on weekends (Friday, Saturday, Sunday), when stores are busiest and your impact is greatest. What we offer: Competitive wages: $ 15.50 per hour Growth opportunities - We promote from within No experience needed - we provide full training and team support Weekend shifts on Friday, Saturday, Sunday Customizable benefits including medical, dental, vision, life insurance, wellness programs, and discounts through Associate Perks Now, about you: Are friendly, enthusiastic, and comfortable interacting with customers and store management Are 18 years or older Available to work 2+ shifts per weekend, Friday through Sunday. Available to work minimum 3 weekends per month. Can lift up to 50 lbs. and stand for up to 6 hours Are comfortable preparing, cooking, and cleaning work areas and equipment Have reliable transportation Demonstrate excellent customer service and teamwork Are a motivated self-starter who works well independently and with others Always put safety first in a retail environment If you're ready to make weekends work for you, we can't wait to meet you. Apply now and start making a difference where it matters most!
    $15.5 hourly 4d ago
  • 988 Call Center Specialist - Overnight

    Dupage County Health Department 2.7company rating

    Call center agent job in Downers Grove, IL

    Join Our Expanding Crisis Services Team! We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our team, you'll be empowered to make a profound impact on your community. Our agency is dedicated to delivering exceptional services and support to our community, proudly holding: Joint Commission Gold Seal of Approval (1996) Public Health Accreditation Board (PHAB) accreditation (2014) By joining our Crisis Services team, you'll become an integral part of a renowned organization that prioritizes community wellbeing and exceptional care. Are you ready to embark on a rewarding journey, making a tangible difference in the lives of those who need it most? About Crisis Services Located in the state-of-the-art building on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing mental health or substance use crises. Our team delivers top-notch care with rapid response times. Click Crisis Services to learn more about our program. The Crisis Recovery Center The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department's decades-long journey to build the infrastructure needed to support a best-in-class behavioral health system and ensures all DuPage County residents will have "someone to contact, someone to respond, and a safe place to get help" when experiencing a mental health or substance use crisis. The CRC will help residents de-escalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs. The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders. Please go to the Crisis Recovery Center page on the DCHD Website for additional information. Job Details This full-time overnight position is scheduled to work Sunday to Wednesday , 9:30 pm-7:30am . The hiring range for this position is $44,400 to $52,000, depending on experience. Benefits Galore! - $2.50 shift differential for off-shift work - Comprehensive training program (and we pay you for it!) Full DuPage County benefit package, including: - 12 paid holidays - 3 weeks of paid leave (Vacation and Personal Days) - 12 weeks of Paid Parental Leave - Paid sick time - Health insurance - Pension-eligible position for a secure retirement - Eligibility for Federal Student Loan Forgiveness Program - Tuition reimbursement and certification reimbursement #DuPageCountyHealthDepartment1 Responsibilities As a 988 Call Center Specialist, you will: - Provide mental health and crisis intervention support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, chat or text - Primarily support 988 text and chat, with strong multi-tasking skills allowing for accurate documenting while maintaining supportive engagement - Conduct suicide risk assessments and safety planning within digital interactions - Work collaboratively and engage individuals contacting 988 to manage and de-escalate crises in the least invasive manner possible to ensure safety - Collaboratively develop and assist in implementation of crisis safety plans - Provide mental health referrals and linkages as appropriate during service provision - Offer and provide follow-up services to 988 utilizers presenting with suicide ideation - Maintain required training, licensure and/or certification - Complete required documentation within established timeframes - Use Electronic Client Record, call management software, and chat/text management software - Comfortably use technology, secure messaging platforms, and maintain confidentiality standards - Demonstrate independent judgment Requirements - Bachelor's degree in Psychology, Social Work, or related field - 2+ years of experience working with chronically mentally ill populations - Equivalent combination of training and experience Supplemental Information Equal Opportunity Employer DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Salary $44,400.00 - $52,000.00 Annually Job Type Full Time (40.0 hours per week) Service Unit Behavioral Health Services Department Emergency Services
    $44.4k-52k yearly 2d ago
  • Costco Free Sample Representative

    CDS (Club Demonstration Services 3.9company rating

    Call center agent job in Yorkville, IL

    We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career. In this position, you'll drive sales by engaging customers and bringing brands to life by providing live events and sampling to consumers where they live and shop. What we offer: Competitive wages; $16.50 per hour Growth opportunities abound - We promote from within No prior experience is required as we provide training and team support to help you succeed Additional hours may be available upon request We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks Now, about you: Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner Are 18 years or older Available to work 2-3 shifts per week, including weekends Can lift up to 50 lbs. on a regular basis and stand for up to 6 hours Perform job duties with a safety-first mentality in a retail environment Are comfortable preparing, cooking, and cleaning work area and equipment Have reliable transportation to and from work location Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members Are a motivated self-starter with a strong bias for action and results Work independently, but also possess successful team building skills Have the ability to perform job duties with a safety-first mentality in a retail environment If this sounds like you, we can't wait to learn more about you. Apply Now!
    $16.5 hourly 2d ago

Learn more about call center agent jobs

How much does a call center agent earn in Schaumburg, IL?

The average call center agent in Schaumburg, IL earns between $23,000 and $47,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.

Average call center agent salary in Schaumburg, IL

$33,000

What are the biggest employers of Call Center Agents in Schaumburg, IL?

The biggest employers of Call Center Agents in Schaumburg, IL are:
  1. MMC Group
  2. ManpowerGroup
  3. Nordstrom
  4. Lehman Consulting and Recruiting
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