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Call center agent jobs in Tennessee
- 856 jobsSevier County Customer Service and Benefits Specialist
Helen Ross McNabb Center
Call center agent job in Sevierville, TN
Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work...make the decision to work where you are valued! Join the McNabb Center Team as the Sevier Customer Service and Benefits Specialist today! The Sevier Customer Service and Benefits Specialist JOB SUMMARY Provides daily response to all phone calls directed to Sevier County Outpatient Services, including providing messages/notes to nurses for calls related to medication questions, answering questions of next scheduled medication appointments, rescheduling medication appointments, and other related phone calls. Maintain schedule for all Sevier clinic staff and prescribers in order to ensure productivity standards are met. Provide reminder phone calls to all patients 24 hours prior to medication appointments. Assist staff to meet set productivity standards within compliance of HRMC policy and procedures. Maintain medical charts, send items to be scanned into Centricity to Medical Records at Children and Youth Center, as well as Adult Center. Complete all client benefits requirements at intake and overall make the intake process more efficient. Will manage Intake Log, Magellan Reporting, and Client Compliance. Will manage co pays with cash and credit cards. Will keep up with all pay sources to ensure they are current and correctly recorded in EMR. Will be up to date on CNF forms and send to scanning. JOB DUTIES/RESPONSIBILITIES This is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change s, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Maintain schedule for all IST staff prescribers. Input/print out necessary information in EMR for scheduling purposes on a daily basis. Provide reminder phone call to client/family 24 hours prior to appointment on a daily basis. Maintain cancellation list for filling in appointment purposes and update daily. Discuss with the staff prescribers any time there is a change made to the schedule throughout the day. Will be in the reception area for the first appointment of the day and stay until the last appointment has left the area or as assigned by supervisor. 2. Manage all phone calls and messages for scheduling, nurses, and staff psychiatrists. Answer all phone calls from 8AM to 5 PM (or as assigned) Monday- Friday. Correctly scribe and direct all messages to the necessary staff or extension as evidenced by no reported consumer/staff concerns in this area. Triage priority of all calls throughout the day. 3. Health Care Record Maintenance/Productivity Completes benefits portion of intake process and manages Intake Log. Sends healthcare documents to be scanned by Medical Record staff at Children and Youth and Adult Center within two business days of receipt. Knowledgeable in HIM/Custodian of Record procedures and chart storage locations Enters Health Care information related to reimbursement into the Centers database accurately and within two business days of receipt, i.e. (intake documents & information.) 4. Demonstrates and maintains a positive work climate and the overall team effort of the program. Demonstrates a consideration and concern for fellow workers and their jobs and promotes harmonious relationships and attitudes. Accepts additional assignments and/or changes in assignment and/or work. Promotes an environment in which cultural diversity and the customs, beliefs and values of the individual are respected. Maintains a professional appearance at all times. Responds professionally to those who enter the building, or calls into the Center. COMPENSATION: Starting salary for this position is approximately $16.61 /hr based on relevant experience and education. QUALIFICATIONS - Sevier Customer Service and Benefits Specialist Experience: Previous experience working face to face with individuals in an office/clinic setting. Education / Knowledge: High School diploma or equivalent degree or experience in the area of reception, administrative duties, scheduling responsibilities. Abilities: Must be capable of assisting in utilizing non-violent methods of crisis intervention including Handle with Care. (training provided) This position requires certification in and adequate implementation of verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, and going down on knees, running, and walking. Must have the mental ability to exercise sound judgement under pressure. Must be able to handle frustrating or difficult clients and accommodate to ensure the best possible outcome. Must be able to lift up to 50 lbs. Location: Sevier County, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. Compensation details: 16.61-16.61 Hourly Wage PI4500db08693c-37***********1$16.6 hourly 2d agoCall Center Agent
Skillbridge Academy
Call center agent job in Nashville, TN
Skillbridge Academy is a forward-thinking organization committed to operational excellence, workforce development, and long-term career growth. We partner with professionals who value structure, accountability, and continuous improvement. Our work environment promotes stability, collaboration, and skill-building, ensuring every team member plays a meaningful role in our success. Job Description Skillbridge Academy is seeking a Call Center Agent to join our growing team in Nashville, NC. This role is ideal for individuals who thrive in fast-paced environments and enjoy delivering high-quality customer interactions. As a Call Center Agent, you will serve as a key point of contact, ensuring professional, efficient, and solution-oriented communication with clients. Responsibilities Handle inbound and outbound calls in a professional and courteous manner Provide accurate information and resolve customer inquiries efficiently Document interactions and maintain organized call records Follow established communication guidelines and operational procedures Collaborate with internal teams to ensure consistent service delivery Maintain a high standard of customer satisfaction and professionalism Qualifications Strong verbal communication and active listening skills Clear, confident, and professional phone presence Ability to manage multiple tasks and remain organized Attention to detail and commitment to accuracy Problem-solving mindset with a customer-focused approach Ability to work independently and as part of a team Additional Information Competitive salary ($46,000 - $49,000 per year) Growth opportunities and internal career development Structured training and skill-building programs Supportive and professional work environment Stable full-time employment$46k-49k yearly 8d agoPart-Time Call Center Agent
Mid-South Transportation Management, Inc.
Call center agent job in Memphis, TN
Description EFFECTIVE DATE : 10/01/2025FLSA: Non-Exempt (Bargaining Unit position) JOB TITLE: Part-Time Call Center Agent DEPARTMENT: CommunicationsREPORTS TO: Sr. Manager of Community Relations HOURLY RATE: $18.21 JOB FUNCTION: Provides information to customers primarily via telephone concerning MATA schedules, routes, fares, and special promotions. ESSENTIAL DUTIES AND RESPONSIBILITIES:Part-Time Hours will be 10am-2pm on select weekdays and Saturday from 7:00am-4:30pm. Answer telephone information calls from customers and provides information pertaining to schedules, routes, fares, special promotions, etc. Preferred experience with TTD and may periodically assist Customer Service staff. Refer customers to proper departments. Responsible for schedule requests. OTHER DUTIES AND RESPONSIBILITIES: Assume additional responsibilities as required. Must be able to work a flexible shift Monday through Saturday, including some holidays. MINIMUM QUALIFICATIONS: Education: A high school diploma or equivalent (GED). Other: Must have a minimum of 1 year of call center experience. Must have good oral communication skills. Ability to project professional image through telephone interaction, good listening skills, knowledgeable of network of streets in Memphis. Ability to use computer and learn tracking software. Basic reading, writing, and math skills required. Must be able to understand written and oral directions; ability to comprehend schedules and be able to learn the MATA route system within training period. Must be willing to comply with MATA's Drug and Alcohol Policy. Regular and consistent attendance is required. Must always comply with safety protocols. Work record of current employees will be reviewed for satisfactory job performance. Environment: Extensive sitting is required while using office equipment such as computers, phones, printers, or fax machines. Most work will be performed in inside working conditions but should be able to tolerate changes in building environments such as with or without air conditioning or heating. May be required occasionally to move up to 15 pounds by lifting, carrying, pushing, pulling or otherwise repositioning objects. Able to express or exchange ideas with others accurately and at an easily audible volume through the use of spoken words. Able to receive detailed information through oral communication or by phone at usual speaking levels and differentiate between sounds in the environment. Close visual acuity to perform detail-oriented activities as well as acuity to perform activities at or within arm's reach with skill, control and accuracy such as preparing and analyzing data, viewing a computer screen or for significant reading of documents and other materials. EEO Statement:MATA is an Equal Opportunity M/F/H/V Employer and promotes a drug-free workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. The above description is intended to describe the general content, identify the essential functions, and set forth the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements .$18.2 hourly Auto-Apply 57d agoPart Time Call Center Agent
Anserfone
Call center agent job in Memphis, TN
Immediately hiring Part Time Call Center Agents at Anserfone! Call Center Agents at Anserfone provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client. Customer service experience is a plus but not required. This is an in-office position. Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls. To be successful in this role, you must have: A welcoming voice with an upbeat tone Strong command of the English language with good spelling and grammar Computer skills in a Windows based environment Good attendance The ability to type 35 words per minute or more Compensation: $16 / Hour Shifts Offered: Part Time, Evening Various Shifts Available Must be available to work a weekend day (Sat or Sun each week) Training: M-F, 4pm-10pm. Training will last approximately one week. On your second week, you will move to your new set schedule. Anserfone is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Don't miss out on this opportunity - Apply Today!$16 hourly 11d agoService BDC Call Center Agent
AMSI Real Estate Services
Call center agent job in Franklin, TN
Join one of the Tennessean's Top Workplaces of Middle Tennessee (for over 5 years) where we believe happy employees make happy customers! We are growing and want you to grow with us too! Job Description Toyota of Cool Springs is seeking a well-spoken, friendly, and customer-centric call center agent. SUMMARY Provide truly exceptional customer service in a fast paced work environment at a high volume dealership. Responsibilities Answers incoming calls promptly and professionally Obtains customer and vehicle information Creates appointments for vehicle maintenance, service and recalls Makes outbound calls to existing customers to follow-up on recent service and schedule next appointments Qualifications Positive attitude Well-spoken with previous call center/receptionist experience Proficiency with computers Must be able to multi-task Must be a solution-oriented problem solver Customer Satisfaction focused What We Offer Base pay $17/hour plus commissions and bonus, guaranteed minimum of at least $19.50/hour 401(k) Savings Plan with Employer-Match Medical Insurance Dental Plan Vision Plan Basic Life Insurance Accident & Critical Illness Insurance Paid Vacation 5-Day Work Week Locally Owned We promote from within$17 hourly Auto-Apply 60d+ agoCall Center Representative
Lap of Love
Call center agent job in Nashville, TN
Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. Provide customer service by engaging in positive interactions with pet families Answer a high volume of customer service calls in a work from home/ remote environment Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules Gather and accurately document the pet's medical information and schedule appointments in an effective manner Meet all productivity, quality, and performance standards Go above and beyond to provide stellar customer service to pet families and our veterinarians Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines Other duties may be assigned to the employee to ensure the highest standard of customer service Requirements Experience working in high call volume, customer service, or call center environments A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported. Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom Previous experience in a work-from-home environment or working with minimal peer interactions High attention to detail and ability to adapt to new processes Expected to be present for work, on time, every day for the entire duration of their shift Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period. Physical Job Requirements: Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard. Ability to lift up to 15 pounds Schedule Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year Schedule includes nights/weekends/holidays Must attend mandatory 4-week intensive training program at the beginning of employment Benefits Medical Insurance Plans with 100% employee funded HSA option available Dental and Vision Insurance Plans Company Funded Wellness Resources (Mental, Financial, and Physical) Life Insurance (Basic, Voluntary, and AD&D) Long Term and Short Term Disability Insurance Retirement Plan (Traditional 401k with 3% match & Roth 401k) Generous Paid Time Off Generous Paid Parental Leave Bereavement Leave Training & Development Pet Insurance Remote Work From Home Compensation This position is hourly non-exempt and is eligible for overtime Hourly pay starts at $16.00 per hour$16 hourly Auto-Apply 16d agoCall Center Agent - Part Time
Safe Harbor Hospitality
Call center agent job in Pigeon Forge, TN
At Safe Harbor Hospitality (SHH), our commitment to excellence in hospitality is at the core of everything we do. We provide exceptional experiences through our carefully curated destinations, offering guests a seamless blend of comfort and adventure. Whether it's our elevated marinas, inviting resorts, or dynamic residential communities, our dedicated team brings vision and expertise to every interaction. As a Call Center Agent supporting our Safe Harbor family of brands, you will be an essential part of delivering outstanding guest experiences. You will be responsible for assisting guests with booking accommodations, answering inquiries, and ensuring a smooth reservation process. If you thrive in a guest-focused environment and have a passion for hospitality, this is the role for you! Our team combines industry expertise with a forward-thinking approach, ensuring that our properties exceed expectations. We are continuously growing and innovating, offering an exciting opportunity for you to build your future with us. What You'll Be Doing Handle guest inquiries and reservation requests via phone, email, and online booking systems. Provide guests with detailed information regarding accommodations, availability, pricing, and promotions. Accurately enter and manage reservations in the system, ensuring all details are recorded correctly. Modify and update existing reservations based on guest requests and availability. Communicate with other departments to coordinate guest needs and special requests. Process payments and ensure compliance with company policies regarding deposits and cancellations. Assist in resolving guest concerns or issues related to reservations in a professional and efficient manner. Maintain knowledge of property amenities, local attractions, and policies to provide guests with informed recommendations. Support marketing and sales efforts by promoting special offers and packages. Follow up with guests' post-stay to ensure satisfaction and encourage repeat business. What You'll Bring Along Preferred call center experience and familiarity with reservation phone systems. Previous experience in hospitality, reservations, or customer service preferred. Strong communication skills, both verbal and written, with a professional and friendly demeanor. Proficiency in reservation software and Microsoft Office Suite. Ability to handle multiple tasks efficiently and maintain accuracy under pressure. A guest-centric attitude with a commitment to delivering exceptional service. Strong organizational skills and attention to detail. Ability to work independently and as part of a team in a fast-paced environment. Flexibility to work weekends, evenings, and holidays as needed. Problem-solving skills with the ability to handle guest concerns professionally. A passion for hospitality and creating memorable guest experiences. Job Types: Part-time - Weekends required Pay: $15.00 - $18.00 per hour$15-18 hourly 23d agoOn-Site Medical Call-Center Specialist
Dci Donor Services, Inc.
Call center agent job in Knoxville, TN
DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. *This is not a fully remote position. This position is located in Knoxville, TN. This position will be assigned on a rotating 12-hour schedule assigned to the night shift (7:00pm - 7:00am EST). This position will require training during day shift. Key responsibilities this position will perform include: Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel. Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care. Performs other related duties as assigned. The ideal candidate will have: A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification 1+ years in a health-care related position including use of medical terminology. CTBS, RN, or LPN desired. Working knowledge of computers and Microsoft Office applications. Ability to exercise independent judgement and multitask. Exceptional teamwork, communication, and conflict management skills. Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.$29k-35k yearly est. Auto-Apply 35d agoCall Center Representative - Mays and Schnapp
Resolve Pain Solutions
Call center agent job in Memphis, TN
Resolve Pain Solutions is committed to improving the quality of life for individuals experiencing chronic and acute pain. We are seeking a dynamic Call Center Representative for a growing, multi-site healthcare organization. This position will be based at our Mays & Schnapp location in Memphis, TN. We offer comprehensive, patient-centered care through innovative treatment plans, clinical expertise, and compassionate service. Our team of healthcare professionals strives to ensure every patient feels heard, respected, and supported on their journey to pain relief. Position Summary As a Call Center Representative at Resolve Pain Solutions, you will serve as the first point of contact for patients seeking support, information, or assistance. You will play a vital role in scheduling appointments, answering patient inquiries, verifying insurance, and ensuring each caller receives a positive and empathetic experience. This role requires excellent communication skills, a customer-first attitude, and the ability to handle sensitive patient information with confidentiality and professionalism. Key Responsibilities Answer inbound calls for all locations and respond to patient inquiries in a courteous, compassionate, and professional manner. Schedule, reschedule, and confirm appointments according to provider availability and patient needs. Verify insurance eligibility and coverage and collect or update patient demographic and contact information. Triage calls appropriately, transferring to clinical staff or other departments as needed. Document all patient interactions accurately in the electronic medical record (EMR) system. Provide clear instructions and information regarding office policies, treatment preparation, and follow-up care. Manage high call volume while maintaining quality service standards and productivity metrics. Qualifications High school diploma or equivalent (required). Minimum 1 year of call center, front desk, or customer service experience, preferably in a healthcare setting. Familiarity with medical terminology, insurance verification, and EMR systems is a plus. Bilingual in English and Spanish is a strong advantage. Excellent verbal and written communication skills. Ability to handle confidential information with discretion and comply with HIPAA regulations. Strong organizational and multitasking abilities. Compassionate, patient-focused mindset.$23k-31k yearly est. Auto-Apply 40d agoCall Center Representative
Jen-Hill Construction Materials
Call center agent job in Hendersonville, TN
About Us : Jen-Hill Construction Materials is family owned and operated. Since 1991, Jen-Hill has worked with contractors, engineers, and government agencies to solve problems with innovative products and services. With two Tennessee locations and relationships with highly regarded manufacturers, Jen-Hill delivers cost effective solutions to the construction industry. Currently working with a client who is seeking Call Center Representatives in the Indianapolis area! Our client is looking for sharp, motivated, and flexible individuals who are looking to gain experience and get a foot in the door with a thriving, well-known company. Call Center Representative Responsibilities: Provide superior customer service within a fast-paced environment Answer phone calls, reply to emails, and resolve customer issues Manage the needs of customers independently Update account information in a comprehensive database Maintain quotas, goals, and metrics Notate and determine issues with customers and their inquiries accurately Call Center Representative Requirements: One year of recent phone-based experience in a sales, telemarketing, call center, collection, or customer service environment Ability to work well independently and also contribute to the overall success of the team Excellent oral and written communication skills Superior interpersonal skills and strong attention to detail Ability to multi-task effectively and flexible to adapt to change If you are interested in the Call Center Representative position and qualify based on the previously mentioned requirements, please apply today!$23k-31k yearly est. 60d+ agoOn-Site Medical Call-Center Specialist
Sierradonor
Call center agent job in Knoxville, TN
DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. *This is not a fully remote position. This position is located in Knoxville, TN. This position will be assigned on a rotating 12-hour schedule assigned to the night shift (7:00pm - 7:00am EST). This position will require training during day shift. Key responsibilities this position will perform include: Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel. Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care. Performs other related duties as assigned. The ideal candidate will have: A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification 1+ years in a health-care related position including use of medical terminology. CTBS, RN, or LPN desired. Working knowledge of computers and Microsoft Office applications. Ability to exercise independent judgement and multitask. Exceptional teamwork, communication, and conflict management skills. Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.$27k-38k yearly est. Auto-Apply 35d agoOn-Site Medical Call-Center Specialist
Tennessee Donor Services
Call center agent job in Knoxville, TN
DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. *This is not a fully remote position. This position is located in Knoxville, TN. This position will be assigned on a rotating 12-hour schedule assigned to the night shift (7:00pm - 7:00am EST). This position will require training during day shift. Key responsibilities this position will perform include: Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel. Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care. Performs other related duties as assigned. The ideal candidate will have: A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification 1+ years in a health-care related position including use of medical terminology. CTBS, RN, or LPN desired. Working knowledge of computers and Microsoft Office applications. Ability to exercise independent judgement and multitask. Exceptional teamwork, communication, and conflict management skills. Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.$27k-38k yearly est. Auto-Apply 35d agoCall Center Operator
NTT Data
Call center agent job in Nashville, TN
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Center Operator to join our team in Nashville, Tennessee (US-TN), United States (US). Duties to include but not limited to the following: * Conducts call intakes for all NCC phone lines and operator call analyses functions as directed by the SOP and call center leadership. * Stands ready to answer incoming calls in a timely manner from 287(g) LEA partners, other client partners as identified, and other stakeholders. * Quickly establishes rapports with callers, asks probing questions to identify concerns, and applied knowledge of immigration enforcement/detention to assist caller with information to make an informed enfocercement decision. * Responsible for making database and manual queries related to individuals persons in immigration proceedings received. * Log relevant call information into a web-based case management. * Work cases to be referred to an ERO Officer/Agent, ERO field offices or client headquarters offices for follow-up review and action. * Accesses third-party telephonic interpreter service provided by client, when appropriate. * Provides back-up to the HQ Entry level data analyst to process entry level data entry and analysis for any intake mailboxes when needed. * Must have intermediate skills in Microsoft Excel and Word. * Must perform at the minimum call intake performance levels established by the COR. * Have multi-year experience working with ServiceNow as an end-to-end CMS. Basic Qualifications: * High School diploma or GED certification and two years of related experience; or an associate degree with three years of related experience; or five years of related experience if no degree. * Minimum 5 years of experience in responding to requests for information, conducting searches in government databases, and searching automated systems for data and developing concise summaries with decision points under tight deadlines. * Ability to obtain a Public Trust. Preferred Qualifications: * Excellent reading comprehension, writing and communication skills. * Ability to work independently and to manage and prioritize multiple work assignments. * Law enforcement experience or experience in interpreting and applying immigration law is preferred. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only ****************, @nttdatafed.com ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************* NTT DATA endeavors to make ********************** accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at ************************************* This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.$25k-36k yearly est. Auto-Apply 14d agoDental Call Center and Insurance Specialist-Brink & White
Brink & White Pediatric Dental Associates
Call center agent job in Memphis, TN
Job Description We are seeking an enthusiastic, detail-oriented, and Bilingual (English/Spanish) Call Center Representative to join our team! In this role, you will manage inbound and outbound calls, assist patients with appointments, and provide information about our services across multiple doctors and locations. This position will be primarily based out of our Bartlett office, but must be willing to float between all three locations as needed. WHO WE ARE: At Brink & White Pediatric Dental Associates, we are committed to treating every child like our own. With locations in Bartlett, Lakeland, and Munford, we create a welcoming, fun, and comfortable environment where children receive high-quality dental care designed to support healthy smiles that last a lifetime. Our team is passionate about providing exceptional pediatric dentistry while making each visit a positive experience for both children and their families. Visit our Website: ********************************* WHO WE ARE LOOKING FOR: Someone who has strong communication skills. Ability to understand and interpret policies, procedures and account notes. Ability to examine documents, EOB's, predeterminations and account notes for accuracy and completeness. Ability to conduct tasks and assignments and contributes to team objectives and outcomes as guided. Someone who is detail oriented and has strong organizational skills. Strong PC and data entry skills. Bilingual is a plus! RESPONSIBILITIES: Answer incoming calls and address patient inquiries in a friendly and professional manner. Schedule appointments for multiple doctors and ensure accurate patient information is recorded. Provide information about services, insurance, and other relevant details. Handle patient concerns and resolve issues promptly. Maintain accurate records of calls and patient interactions. We offer a fun and fast-paced work environment with flexible work hours, competitive salaries and excellent benefits packages! Brink & White participates in E-Verify.$27k-38k yearly est. 6d agoDental Call Center and Insurance Specialist-Brink & White
Bebright
Call center agent job in Bartlett, TN
We are seeking an enthusiastic, detail-oriented, and Bilingual (English/Spanish) Call Center Representative to join our team! In this role, you will manage inbound and outbound calls, assist patients with appointments, and provide information about our services across multiple doctors and locations. This position will be primarily based out of our Bartlett office, but must be willing to float between all three locations as needed. WHO WE ARE: At Brink & White Pediatric Dental Associates, we are committed to treating every child like our own. With locations in Bartlett, Lakeland, and Munford, we create a welcoming, fun, and comfortable environment where children receive high-quality dental care designed to support healthy smiles that last a lifetime. Our team is passionate about providing exceptional pediatric dentistry while making each visit a positive experience for both children and their families. Visit our Website: ********************************* WHO WE ARE LOOKING FOR: Someone who has strong communication skills. Ability to understand and interpret policies, procedures and account notes. Ability to examine documents, EOB's, predeterminations and account notes for accuracy and completeness. Ability to conduct tasks and assignments and contributes to team objectives and outcomes as guided. Someone who is detail oriented and has strong organizational skills. Strong PC and data entry skills. Bilingual is a plus! RESPONSIBILITIES: Answer incoming calls and address patient inquiries in a friendly and professional manner. Schedule appointments for multiple doctors and ensure accurate patient information is recorded. Provide information about services, insurance, and other relevant details. Handle patient concerns and resolve issues promptly. Maintain accurate records of calls and patient interactions. We offer a fun and fast-paced work environment with flexible work hours, competitive salaries and excellent benefits packages! Brink & White participates in E-Verify.$27k-38k yearly est. Auto-Apply 60d+ agoCall Center Agent
Skillbridge Academy
Call center agent job in Nashville, TN
Skillbridge Academy is a forward-thinking organization committed to operational excellence, workforce development, and long-term career growth. We partner with professionals who value structure, accountability, and continuous improvement. Our work environment promotes stability, collaboration, and skill-building, ensuring every team member plays a meaningful role in our success. Job Description Skillbridge Academy is seeking a Call Center Agent to join our growing team in Nashville, NC. This role is ideal for individuals who thrive in fast-paced environments and enjoy delivering high-quality customer interactions. As a Call Center Agent, you will serve as a key point of contact, ensuring professional, efficient, and solution-oriented communication with clients. Responsibilities Handle inbound and outbound calls in a professional and courteous manner Provide accurate information and resolve customer inquiries efficiently Document interactions and maintain organized call records Follow established communication guidelines and operational procedures Collaborate with internal teams to ensure consistent service delivery Maintain a high standard of customer satisfaction and professionalism Qualifications Strong verbal communication and active listening skills Clear, confident, and professional phone presence Ability to manage multiple tasks and remain organized Attention to detail and commitment to accuracy Problem-solving mindset with a customer-focused approach Ability to work independently and as part of a team Additional Information Competitive salary ($46,000 - $49,000 per year) Growth opportunities and internal career development Structured training and skill-building programs Supportive and professional work environment Stable full-time employment$46k-49k yearly 9d agoCall Center Agent
Anserfone
Call center agent job in Memphis, TN
Job Description Immediately hiring Part Time Call Center Agents at Anserfone! Call Center Agents at Anserfone provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client. Customer service experience is a plus but not required. This is an in-office position. Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls. To be successful in this role, you must have: A welcoming voice with an upbeat tone Strong command of the English language with good spelling and grammar Computer skills in a Windows based environment Good attendance The ability to type 35 words per minute or more Compensation: $16 / Hour Shifts Offered: Part Time, Evening Various Shifts Available Must be available to work a weekend day (Sat or Sun each week) Training: M-F, 4pm-10pm. Training will last approximately one week. On your second week, you will move to your new set schedule. Anserfone is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Don't miss out on this opportunity - Apply Today! Job Posted by ApplicantPro$16 hourly 12d agoCall Center Agent - Part Time
Safe Harbor Hospitality, LLC
Call center agent job in Pigeon Forge, TN
Job Description At Safe Harbor Hospitality (SHH), our commitment to excellence in hospitality is at the core of everything we do. We provide exceptional experiences through our carefully curated destinations, offering guests a seamless blend of comfort and adventure. Whether it's our elevated marinas, inviting resorts, or dynamic residential communities, our dedicated team brings vision and expertise to every interaction. As a Call Center Agent supporting our Safe Harbor family of brands, you will be an essential part of delivering outstanding guest experiences. You will be responsible for assisting guests with booking accommodations, answering inquiries, and ensuring a smooth reservation process. If you thrive in a guest-focused environment and have a passion for hospitality, this is the role for you! Our team combines industry expertise with a forward-thinking approach, ensuring that our properties exceed expectations. We are continuously growing and innovating, offering an exciting opportunity for you to build your future with us. What You'll Be Doing Handle guest inquiries and reservation requests via phone, email, and online booking systems. Provide guests with detailed information regarding accommodations, availability, pricing, and promotions. Accurately enter and manage reservations in the system, ensuring all details are recorded correctly. Modify and update existing reservations based on guest requests and availability. Communicate with other departments to coordinate guest needs and special requests. Process payments and ensure compliance with company policies regarding deposits and cancellations. Assist in resolving guest concerns or issues related to reservations in a professional and efficient manner. Maintain knowledge of property amenities, local attractions, and policies to provide guests with informed recommendations. Support marketing and sales efforts by promoting special offers and packages. Follow up with guests' post-stay to ensure satisfaction and encourage repeat business. What You'll Bring Along Preferred call center experience and familiarity with reservation phone systems. Previous experience in hospitality, reservations, or customer service preferred. Strong communication skills, both verbal and written, with a professional and friendly demeanor. Proficiency in reservation software and Microsoft Office Suite. Ability to handle multiple tasks efficiently and maintain accuracy under pressure. A guest-centric attitude with a commitment to delivering exceptional service. Strong organizational skills and attention to detail. Ability to work independently and as part of a team in a fast-paced environment. Flexibility to work weekends, evenings, and holidays as needed. Problem-solving skills with the ability to handle guest concerns professionally. A passion for hospitality and creating memorable guest experiences. Job Types: Part-time - Weekends required Pay: $15.00 - $18.00 per hour$15-18 hourly 1d agoOn-Site Medical Call-Center Specialist
Dci Donor Services
Call center agent job in Nashville, TN
DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. *This is not a fully remote position. This position is located in Nashville, TN. This position will be assigned on a rotating 12-hour schedule assigned to the night shift (6:00pm - 6:00am). This position will require training during day shift. Key responsibilities this position will perform include: Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel. Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care. Performs other related duties as assigned. The ideal candidate will have: A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification 1+ years in a health-care related position including use of medical terminology. CTBS, RN, or LPN desired. Working knowledge of computers and Microsoft Office applications. Ability to exercise independent judgement and multitask. Exceptional teamwork, communication, and conflict management skills. Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.$29k-35k yearly est. Auto-Apply 34d agoCall Center Operator
NTT Data North America
Call center agent job in Nashville, TN
**Req ID:** 351019 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Center Operator to join our team in Nashville, Tennessee (US-TN), United States (US). Duties to include but not limited to the following: + Conducts call intakes for all NCC phone lines and operator call analyses functions as directed by the SOP and call center leadership. + Stands ready to answer incoming calls in a timely manner from 287(g) LEA partners, other client partners as identified, and other stakeholders. + Quickly establishes rapports with callers, asks probing questions to identify concerns, and applied knowledge of immigration enforcement/detention to assist caller with information to make an informed enfocercement decision. + Responsible for making database and manual queries related to individuals persons in immigration proceedings received. + Log relevant call information into a web-based case management. + Work cases to be referred to an ERO Officer/Agent, ERO field offices or client headquarters offices for follow-up review and action. + Accesses third-party telephonic interpreter service provided by client, when appropriate. + Provides back-up to the HQ Entry level data analyst to process entry level data entry and analysis for any intake mailboxes when needed. + Must have intermediate skills in Microsoft Excel and Word. + Must perform at the minimum call intake performance levels established by the COR. + Have multi-year experience working with ServiceNow as an end-to-end CMS. **Basic Qualifications:** + High School diploma or GED certification and two years of related experience; or an associate degree with three years of related experience; or five years of related experience if no degree. + Minimum 5 years of experience in responding to requests for information, conducting searches in government databases, and searching automated systems for data and developing concise summaries with decision points under tight deadlines. + Ability to obtain a Public Trust. **Preferred Qualifications:** + Excellent reading comprehension, writing and communication skills. + Ability to work independently and to manage and prioritize multiple work assignments. + Law enforcement experience or experience in interpreting and applying immigration law is preferred. **About NTT DATA** NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only ****************, @nttdatafed.com ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************ . **_NTT DATA endeavors to make_** **_************************* **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_************************************_** **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (***************************************** . If you'd like more information on your EEO rights under the law, please click here (***************************************************** . For Pay Transparency information, please click here (***************************************** ._**$25k-36k yearly est. Easy Apply 14d ago
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