BDC Customer Care Specialist
Call center agent job in Macon, GA
Responsibilities:
The Service BDC Representative is responsible for scheduling appointments for service through answering inbound phone calls, and making out bound calls to various people who have either declined service, have an open recall that needs to be addressed or missed their appointments among other similar lists. . Essential Duties as following;
Handle all guest inquiries with a focus on 100% guest satisfaction.
Receive inbound calls on service calls with a goal to establish a firm appointment date and time from the prospect guest to come to Hutchinson Ford.
Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle service information. .
Gather and track all guest data as directed; accurately enter into BDC database.
Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.
Work in close proximity with other Service BDC Representatives in a team based environment.
Facilitate timely follow up on all inquiries as directed by management and/or procedures.
Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.
Partner with BDC leadership on activities in the dealership / outside the call center. Communicate with the dealership management or front-line employees on behalf of our guests.
Participate in departmental and dealership meetings; other duties as assigned by management.
Qualifications:
Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
Proficient in basic math and writing skills.
Proven customer service track record or obvious desire to provide next level customer service.
Comfortable in a high paced, competitive environment (all while actually ENJOYING your job!!!).
Pass drug testing, background investigation/interview and pre-employment assessment.
Benefits:
Competitive Pay Plan
Medical / Dental / Vision / 401K / Disability and Life Insurance / Paid Vacation and Holiday
Internal Promotion Opportunities and Ongoing Training
Employee Discounts
About Us: The Hutchinson Automotive Group is a family owned and operated group of dealerships serving Macon, Forsyth, Warner Robbins and Albany, Georgia for over 20 years. At all of our dealerships, we have devoted ourselves to helping and serving our customers to the best of our ability. We offer New Buick, Cadillac, Ford, GMC, Kia, Mitsubishi and Toyota and well as quality pre-owned vehicles to fit every need. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyCustomer Service
Call center agent job in Macon, GA
Job Description
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. And you're at least 16 years old.
Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
Customer Service Representative - State Farm Agent Team Member
Call center agent job in Fort Valley, GA
Job DescriptionBenefits:
Simple IRA
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ABOUT OUR AGENCY:
With 10 years in the insurance industry five as a team member and five as an agent Ive built an office rooted in teamwork, growth, and community involvement. Our current team includes three full-time and two part-time team members, and we take pride in creating an environment where everyone feels valued and supported. We offer a Simple IRA, monthly team lunches, birthday celebrations, and regular team-building activities to stay connected and celebrate wins together.
I graduated from the University of Georgia with a degree in Risk Management and Insurance, and Im deeply involved in the community, serving as President of the Fort Valley Kiwanis, past President of the Byron Rotary, and on multiple local boards supporting education and tourism. Giving back is an important part of who we are and every member of our team contributes to that mission.
Were looking for team players who are coachable and eager to learn people who want to grow alongside a collaborative, driven group. What truly makes our agency special is the supportive, goal-oriented culture weve created. Everyone works together to achieve success while making a meaningful difference in our community. If youre ready to grow, contribute, and be part of something bigger, this could be the perfect place for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Paul Capista - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Customer Service Rep(05775) - 233 GA Hwy 49
Call center agent job in Byron, GA
Title Customer Service Representative
Duties & Responsibilities:
We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing outstanding customer service.
Your job responsibilities would include (but are not limited to):
Greeting customers and taking orders with a smile!
Operating the cash register and collecting payment from customers.
Making consistent products within Domino's Pizza guidelines.
Maintaining a clean and organized work environment from our customer's viewpoint.
Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards.
What are we looking for?
A fun and friendly person, who is comfortable talking to strangers.
A team player who is punctual and has a positive attitude!
You are at least 16 years of age.
Pass a Criminal Background check.
Customer Service Representative - State Farm Agent Team Member
Call center agent job in Byron, GA
Job DescriptionBenefits:
Hiring bonus
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Alex Thigpin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Continuous Care Engagement Specialist
Call center agent job in Warner Robins, GA
3:15 is looking for a Continuous Care Engagement Specialist to join our dynamic team. As a Continuous Care Engagement Specialist, you will play a crucial role in improving patient care and building lasting relationships with healthcare providers. Our company is passionate about changing the delivery of healthcare and transforming the industry. As a family-founded and led organization, we value collaboration, innovation, and excellence. Join us in making a difference in the lives of patients and healthcare professionals.
Responsibilities
Serve as the primary point of contact for healthcare providers, ensuring effective communication and collaboration.
Coordinate and implement patient engagement strategies to improve continuity of care.
Enroll eligible patients in the continuous care programs including device assignment and nurse welcome call scheduling
Assist with the coordination of medical equipment and supply delivery to patients' homes.
Document and maintain accurate and up-to-date patient records.
Requirements
At least 2 years of experience in a healthcare or patient engagement role.
Excellent interpersonal and communication skills, with the ability to build rapport and trust with patients and healthcare providers.
Strong knowledge of healthcare regulations and best practices.
Proven ability to work independently and as part of a multidisciplinary team.
Strong desire to collaborate and communicate efficiently.
Self discipline and motivation.
Detail-oriented with strong organizational and time management skills.
Proficiency in using electronic medical records systems and other healthcare software.
Benefits
Collaborative work environment
Making a difference in patients' lives every day
Health Care Plan (Medical, Dental, & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary, & AD&D)
Paid Time Off (Vacation, Sick, & Public Holidays)
Full time (40 hour week), Monday-Friday 8AM-4:30PM
Monday-Thursday will be in doctor's office (depending on placement that's Macon or Warner Robins) and Friday will be in the Macon 3:15 office on Zebulon Rd.
MUST have reliable transportation
$16-$18 per hour
Auto-ApplyCall Center Agent
Call center agent job in Macon, GA
Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them achieve their goals and objectives. Our team is dedicated to connecting employers with the best candidates, and we are committed to providing exceptional service to both our clients and candidates.
Job Overview:
We are currently seeking highly motivated and customer-focused Call Center Agents to join our growing team. As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.
Key Responsibilities:
- Answering a high volume of incoming calls and responding to customer inquiries in a timely and professional manner
- Making outbound calls to follow up on customer inquiries, resolve issues, and provide updates
- Providing exceptional customer service by actively listening to customers, understanding their needs, and addressing any concerns or complaints
- Maintaining accurate and detailed records of all customer interactions and transactions
- Collaborating with team members and other departments to ensure customer satisfaction and resolution of issues
- Following company policies and procedures to ensure compliance and maintain customer confidentiality
- Meeting and exceeding performance targets and goals set by the company
- Continuously developing and improving product knowledge to better assist customers
Qualifications:
- High school diploma or equivalent
- Previous experience in a call center or customer service role preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and work in a fast-paced environment
- Proficient in computer skills and experience using CRM software
- Flexibility to work various shifts, including evenings and weekends
- Must be legally authorized to work in the United States
Perks:
- 1099 Contractor
- Make your own schedule
- Paid Training
To get started quickly, click the link below to learn more about our company.
Company Overview - Confident Callers
Customer Service Account Specialist
Call center agent job in Montezuma, GA
FW Logistics is an experienced logistic service provider that is big enough to handle supply chain logistics needs while still being small enough to give specialized service. We are seeking a dynamic individual to join our team as a Customer Service Account Specialist.
Location: 301 Airport Dr. Montezuma, GA
Hours: 60/90 Days Training Period 08:00am to 04:30pm; afterwards the position will be M-F 2:30PM to 11PM
Pay: $18.00 hr
Essential Duties/Responsibilities:
* Represent FW Logistics in a courteous and professional manner at all times.
* Proactive communications with customers regarding the services delivered by the Company.
* Communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and/or concerns.
* Maintain the data integrity of account information stored in the Company Warehouse Management Systems (WMS).
* Ensure accurate order entry and release of same information to staff as needed.
* Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
* Prompt follow up to ensure that appropriate changes are made to resolve customer issues.
* Contact customers to respond to inquiries or to notify them of their order status or any adjustments.
* Verify the accuracy and completeness of information that appears questionable.
* Other duties as assigned
Requirements
* Accountable - demonstrating individual accountability which results in collective success. This means never adopting a "That's not my job!" attitude. Willing to do what needs to be done.
* Adaptable - able to demonstrate flexibility and agility to ensure customer and client needs are met.
* Results Driven - passion to create positive results that maximize sustainable profitability for our future success.
* Compassionate - able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality.
* Intermediate Microsoft Outlook, Word, and Excel skills.
* Ability to write reports, business correspondence and read/interpret documents.
* Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
* Ability to communicate verbally and written effectively
Education and Experience:
Minimum: High School diploma or equivalent and 2 years in a customer service account management role
Physical Requirements:
* Use a computer, telephone, and other office equipment.
* Sit for extended periods of time, up to 8 hours a day if required.
* May require walking primarily on a level surface for periodic periods throughout the day.
* May include lifting up to 25 pounds on occasion.
Primary environment: Shared office area with ambient room temperatures, lighting and traditional office equipment found in a typical office environment. The performance of this position requires exposure to warehouse areas where, at certain times, temperatures fluctuate based on external weather conditions.
Customer Service Account Specialist
Call center agent job in Montezuma, GA
Requirements
Accountable - demonstrating individual accountability which results in collective success. This means never adopting a “That's not my job!” attitude. Willing to do what needs to be done.
Adaptable - able to demonstrate flexibility and agility to ensure customer and client needs are met.
Results Driven - passion to create positive results that maximize sustainable profitability for our future success.
Compassionate - able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality.
Intermediate Microsoft Outlook, Word, and Excel skills.
Ability to write reports, business correspondence and read/interpret documents.
Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to communicate verbally and written effectively
Education and Experience:
Minimum: High School diploma or equivalent and 2 years in a customer service account management role
Physical Requirements:
Use a computer, telephone, and other office equipment.
Sit for extended periods of time, up to 8 hours a day if required.
May require walking primarily on a level surface for periodic periods throughout the day.
May include lifting up to 25 pounds on occasion.
Primary environment: Shared office area with ambient room temperatures, lighting and traditional office equipment found in a typical office environment. The performance of this position requires exposure to warehouse areas where, at certain times, temperatures fluctuate based on external weather conditions.
Salary Description $18.00
Inside Sales Customer Service Representative
Call center agent job in Warner Robins, GA
We specialize in all things glass. Established in 1962 with one shop in Seattle, Wash., today Glass Doctor offers quick and affordable glass services to business, home, and auto owners at more than 270 locations across the United States and Canada. Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience.
As Inside Sales and Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
This position is for you if you are self-motivated, energetic, and results oriented with a high level of work intensity and a bias for action. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.
Specific Responsibilities:
Meet or exceed monthly sales goals
Receive incoming calls in professional and courteous manner
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Prior experience in the auto and/or flat glass industry is a plus
Computer literate, with working knowledge of work processing, business software and spreadsheet applications
Proficiency to navigate tablet based technology
Excellent communication skills
Good organizational and time management skills
Professional appearance and personality
Benefits: Benefits package varies by location
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Position also known as: Receptionist; Customer Service Representative; Inside Sales Representative
Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own.
Notice
Synergistic International LLC is the franchisor of the Glass Doctor franchised system. Each Glass Doctor franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Glass Doctor franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
Auto-ApplyCustomer Service Representative - State Farm Agent Team Member
Call center agent job in Warner Robins, GA
Job DescriptionBenefits:
Simple IRA
Licensing paid by agency
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Andy Thomas - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Customer Service Representative - State Farm Agent Team Member
Call center agent job in Barnesville, GA
Job DescriptionBenefits:
License Reimbursement
Salary Plus Commission
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Phillip Bell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
BDC Representative
Call center agent job in Warner Robins, GA
Lowe Toyota is looking for a BDC Representative to join our award-winning team! Must be motivated and self-driven. Along with excellent communication skills, we require the following:
Manage incoming internet and phone inquiries and proactively pursue additional customer leads.
Set appointments.
Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance for the service of their vehicle.
Provide superior customer service and achieve highest degree of customer satisfaction.
Work in close partnership with management to provide appropriated information to the customer.
Meet specified monthly targets and goals.
Contribute to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive, roll-up your sleeves attitude.
Must feel comfortable learning and using scripts.
Must have strong typing skills.
Preferred Skills and Experience:
Prior customer relations or BDC/Call Center experience preferred, but not required. We are willing to train and develop the right individual.
High school diploma or GED equivalent.
Excellent customer relationship skills.
Self-starter, motivated and success driven.
Confident, positive and high energy presence.
Strong communication skills.
Team-oriented with a desire to achieve both individual and collective goals.
We have excellent benefits including vacation, health, dental, vision, and 401k. Please respond with a resume or deliver in person to:
Lowe Toyota
375 S. Houston Lake Rd
Warner Robins, GA 31088
Customer Service Representative
Call center agent job in Macon, GA
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us. Customer Service Representative
Position Reports To
Branch Manager/CSR Director
Position Summary
As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
Let's start with what's important to you. The Benefits.....
* Medical Insurance- multiple plans to choose from
* Dental & Vision Insurance
* Short Term Disability & Long Term Disability Options
* Life Insurance
* Generous PTO plan
* Paid Holidays
* 401K
* 401K match
* Competitive Pay
Essential Responsibilities:
Have a comprehensive understanding of the following:
* All products we carry
* Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
* Basic Brightree Functions
* Proper Intake Procedures
* Insurance Verification and Eligibility
* CMN Requirements and Prior Authorizations
* Documentation Requirements of the Equipment
* Patient's Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)
* Difference Between Verbal, Written and WOPD orders
* Complaint Resolution Procedures
* Answers the telephone using the company's professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.
* Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.
* Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.
* Qualify orders by identifying the customer's diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.
* Inputs customers' orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.
* Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.
* Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.
* Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.
* Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.
* Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.
* Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.
* Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.
* All patient files and information are maintained and current at all times.
* Participates in company training programs
* Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.
* Timely filing of all necessary paperwork into patient charts.
* Assist in working various computer reports for quality assurance.
* Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.
* Strict adherence to all company policies and procedures.
* Performs schedules hours, staggered shifts in accordance to the needs of the company.
* Perform all above duties in other company locations when required.
* May perform other duties not specifically listed in this position description as assigned by supervisor.
* Continually strive to develop your knowledge and skills in all areas of your job.
Requirements
Position Qualifications
* High School Diploma or equivalent
* Previous experience in a Clerical or Customer Service environment
* Knowledge of Microsoft Office (Word, Excel) etc.
* Proficient general office skills (typing, computer, fax, filing, multiple phone line)
* Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
FLSA Status
Non-Exempt
Licenses, etc.
None
Customer Service Representative - Macon, GA
Call center agent job in Macon, GA
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer service/ Customer Service Representative
Call center agent job in Macon, GA
DotCom Marketing works hand-in-hand with some of the biggest retailers in the world to offer their customers a unique shopping experience which engages the customer in learning about our client's various products and services, while also giving each customer the right information to help make the best decision for them or their family. These campaigns happen in-store and dramatically increase sales for our clients products and services.
Job Description
Businesses that partner with DCM come in all shapes, sizes and market caps. Our tried and true sales and marketing system works for them all.
You're new to the work force but you're ambitious and looking to hit the ground running. Your communication skills and leadership abilities shapes how new and existing business grows. You leverage your entrepreneurial drive to target, educate and persuade new customers to embrace our client's latest services and technologies. Using your influencing and relationship-building skills, you provide caliber client service and team building initiatives. You anticipate how decisions are made, understand the details of individual campaigns and persistently explore and uncover the business needs of key clients and the DCM team. Working with them, you set the vision of the business development strategy.
Be at the heart of DCM future business, managing cutting edge sales and marketing campaigns with your awesome talent of multi-tasking efficiency. What you love most is delivering success, exceeding expectations around such tasks as optimal sales campaign delivery, team building, solution consultations, turnarounds, and get excited when new, never been done before challenges fall into your lap!
Responsibilities for an Entry Level Sales & Marketing Associate
•Execute day to day sales, marketing, and campaign management
•Excel in our management training program working from Entry Level to Senior Management
•Manage the implementation and delivery of a key client's activity, maximizing performance, return on investment, and identifying opportunity to expand
•Own all problem solving, troubleshooting, client campaign requests, media planning and key implementations
•Build client relationships through service excellence and balance their campaign needs with your proactive approach
•Get your hands dirty with team building, growth, and expansion efforts
Qualifications
Preferred qualifications:
•Interest in developing customer partnerships.
•Detail oriented with the ability to prioritize, plan, and organize sales activity.
Additional Information
If You are
-
Lazy
-Boring
-Unmotivated
-Looking for a desk job with no advancement
****These traits are contagious and we would prefer not to catch them****
Customer Service Representative
Call center agent job in Macon, GA
About the role Employee will exercise professionalism in answering phones, responding to customer requests, servicing customers at the sales counter, and assisting account managers in satisfying customer need. This position reports to the Customer Service Manager.
Fulltime, Hours typically 8\-5 or 7:30 to 4:30
Overtime can be required
Location: Macon
Salary range is based on experience:
Responsibilities
Direct contact with customers, by phone or at sales counter
Taking orders from customers and keying orders accurately in the computer system
Checking inventory and along with other general office clerical functions.
Directly assisting the account managers
Employee will attend weekly meetings, work with others as a team, occasionally deliver parts to a customer, and occasionally assist with warehouse functions.
Employee will perform other tasks as assigned or needed by supervisor that employee can safely perform.
Requirements Candidate requirements
HS Diploma\/GED request
Must have 2 to 4 years parts sales experience and computer skills
Successful candidates must submit to post offer pre\-employment physical examination, drug screen, and have an acceptable 3\-year Motor Vehicle Report as may be required by current company policy.
The employee is frequently required to:
stand; walk; stoop, kneel, crouch or crawl and be able to sit and climb or balance
handle or feel, reach with both hands and arms; and talk or hear.
regularly lift and\/or move up to ten pounds, frequently lift and\/or move up to fifty pounds
use of various measuring tools, basic math skills and basic computer skills.
have excellent verbal and written communication skills are required.
drive various vehicles to include, trucks and forklifts.
Work involves:
moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and\/or loud noises.
Work environment involves some exposure to hazards, chemicals, or physical risk, which require following basic safety precautions to include the use of PPE.
For the most part ambient room temperatures, lighting and traditional office equipment as found in typical office environment.
Benefits Benefits
Medical, dental and vision coverage
401k with match
ESOP (Employee Stock Ownership Plan)
Company paid short\-term and long\-term disability
Employee assistance program
Life & ADD
Paid time off and holidays
And more…
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Customer Service Representative
Call center agent job in Macon, GA
We are looking for a representative to join our team. This person will operate as the lead on all critical business accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The manager is responsible for addressing client issues and responding to questions.
The ideal candidate comes with experience in and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role.
Responsibilities:
Oversee customer account management - Includes developing new business along with negotiating contracts and agreements to maximize profits.
Collaborate cross-functionally - Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.
Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives.
Requirements:
Sales or related field
Strong verbal and written communications skills
Excellent listening, negotiation, and presentation abilities
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Our employees enjoy a work culture that promotes hard work, dedication, working well with those around you, and work diligently to addressing problems with costumers.
Employees can also take advantage of Generous Compensation Program, Weekly Performance Bonus, and Leadership Development Programs to Take Your Career to the Next Level
Auto-ApplyCustomer Service / Sales Representative
Call center agent job in Macon, GA
Description Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills? is perfect for you. RNR is driven with a family culture and environment. We work with a passion and have tons of fun in the process.
As a Sales Representative you'll be responsible for dealing with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff.
Bilingual is highly desirable.
The Customer Service / Sales Representative is a full time opportunity and offers great pay, benefits as well as great growth potential.
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity.
Related: Rent to own, Aaron's, Rent a Center, Buddy's, Rim Tyme, Rent a wheel, Sales, Customer service, Customer service rep. More Requirements/Responsibilities Customer Service / Sales Representative Requirements / Responsibilities
* Making sure that your store meets sales targets / goals
* Running promotions
* Managing stock levels
* Reviewing all Sales Rental Orders for compliance and approval
* Analyzing sales figures
* Create goals and sales strategies
* Contacting all prospects daily from prior interests with RNR
* Forecasting future sales
* Dealing with customer service opportunities
* Maintain competitor sales and promotions knowledge
* Training store associates
* Bilingual is highly desirable.
Apart from these specific tasks, we are also looking for this position to quickly advance into an Assistant Manager position. RNR Custom Wheels & Tire Express is experiencing tremendous growth.
We offer competitive base pay, commissions, bonuses and a complete benefits package.
Other Requirements:
Valid State Driver License with a clean driving history
We conduct drug screen, & background check
Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is important to the success at this opportunity.
Related: Rent to own, Aaron's, Rent a Center, Buddy's, Rim Tyme, Rent a wheel, Sales, Customer service, Customer service rep. Special Instructions Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
Customer Service Representative - State Farm Agent Team Member
Call center agent job in Macon, GA
Job DescriptionBenefits:
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with TJ Sutter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.