Call center agent jobs in Washington, DC - 596 jobs

Government of the District of Columbia Office of the Chief Financial Officer (OCFO) Customer Service Tax Specialist $51,456.00 - $80,032.00 The Office of the Chief Financial Officer (OCFO), whose mission is to enhance the fiscal and financial stability, accountability and integrity of the Government of the District of Columbia, is in search of a Customer Service Tax Specialist. This position is located in the Office of the Chief Financial Officer (OCFO), Office of Tax and Revenue (OTR), Customer Service Administration (CSA). Duties include, but are limited to: Assisting individual, business, and real property taxpayers via face-to-face, e-mail, written correspondence, fax, chat, and telephone Analyzing, determining, and resolving tax processing problems and responding to taxpayer inquiries ranging from tax delinquency to providing general tax return preparation information. Performing other related duties as assigned Minimum Qualifications: For the DS-7 level: A bachelor's degree* or two (2) years of general work experience performing related duties and responsibilities such as: providing prompt and courteous customer service to external and internal customers in a high-volume, fast-paced environment. Qualified candidates must also possess a working knowledge of Microsoft Office suite (i.e., Outlook, Word, Excel) good listening, multi-tasking, attention to detail and documentation skills. Incumbent must possess excellent written and verbal communication skills. For the DS-9 level: In addition to the DS-7 level general work experience qualifications, an additional one (1) year of experience performing duties related to investigating and resolving tax processing discrepancies; assembling and reviewing tax transactions to make recommendations and account adjustments; and providing general information to taxpayers. *If qualifying based on education, applicants must submit an official transcript that verifies a Bachelor's degree. If applicable, your application package must include a U.S. evaluation of all foreign transcripts. Acceptable foreign credential equivalency reports must be provided by organizations that have current membership with the National Association of Credential Evaluation Services NACES) or the Association of International Credential Evaluators (AICE). Must be flexible to work an 8-hour shift, Monday - Friday, between the hours of 7:00 a.m. to 7:00 p.m. (First 6 weeks of training hours are 8:30 a.m. to 5:00 p.m.) For initial review submit your resume to the Office of the Chief Financial Officer, Office of Human Resources, located at 1101 4th Street, SW, Suite W220, Washington, DC 20024. To complete an application or for additional details related to this vacancy, please visit careers/dc and reference announcement number: 25-AD-OTR-0012. The OCFO offers a competitive salary and benefits package including medical, dental, retirement, and educational assistance. The Office of the Chief Financial Officer is an EQUAL OPPORTUNITY EMPLOYER

At least seventeen (17) Medicaid related Call Center Customer Service Representatives are needed for a long-term project in DC. These positions are 100% onsite and located downtown, near Farragut North Metro Station. The Midtown Group is teaming up with a leading technology company to support a D.C. government department that offers its residents a Medicaid program. Our collective goal is to modernize and optimize DC's Medicaid program while offering outstanding customer support. Our venture is focused on improving outcomes, enhancing provider experiences, and safeguarding program integrity. For this project, our partner will provide technology, and we will provide people and expertise across several functions, including contact center operations. Our Customer Service Representatives will support D.C. medical providers who need assistance with invoices and payments for service they provide DC Medicaid recipients. These positions are in-person, located in Downtown D.C. There are no plans to move to hybrid or fully remote models. Interviews begin on Thursday, 12/18/25, and these engagements are expected to start on 1/29/26 and may continue for up to two or three years or longer. Key job tasks CSRs have several job responsibilities, and some of the critical ones are: • Receive inbound contacts using the contact center platform, respond to general customer questions, provide consultancy using insurance and healthcare expertise available in the knowledgebase, and escalate to appropriate staff as needed. • Handle and process contacts so that service level targets are exceeded. • Process requests and document contacts, including updates to account history with results of the interaction to include proper documentation. This is critical, as this case history is referenced by CRSs and supervisors to understand what has taken place to date and how to best resolve an issue or progress a case. • Interface with team members, management, and customers to resolve customer service issues. • Review and recommend modifications to procedures and workflow, as needed, to ensure efficient and effective processing of transactions. • Conduct outbound customer contacts in response to customer direction or other business needs. • Attend twice-weekly pre-shift meetings, on Mondays and Thursdays, to hear essential information from supervisors, to participate in interactive Q&A, etc. • Follow contact center scripts, properly verify callers, gain permissions to disclose information, or assist, and fully document each contact. Performance measurement The Midtown Group measures performance in several ways, with the key ones being: • Quality Assurance assessments: CSRs may have their calls monitored and assessed at any time during a shift. We and our partner monitor and assess our CSRs regularly. CSRs are expected to maintain or exceed a QA pass rate of 90%+. Calls are considered failed if a CSR misses or incorrectly performs any critical element of the job. These items are well-covered in training and reinforced during pre-shift and individual coaching sessions. • Call handling metrics are a good measure of performance and the three focus areas are: • Percent of your shift that you are either on a call or available to take a call. • Length of call. We are here to provide efficient, professional assistance, so a consistent record of accomplishment of extraordinarily long or noticeably short calls is frowned upon. • Percent of calls that you transfer. This often indicates that a CSR is unable or unwilling to assist callers. • Attendance Minimum requirements • High School Diploma or equivalent, 2-year post-high school Degree, or bachelor's degree. • Typically, four + years of on-site/in-person multi-channel contact center experience in a similar or related field. • Proficiency with basic help desk software, computer software and Microsoft Office applications. • Problem-solving skills to bring inquiries to effective resolution. • Customer service skills, with an emphasis on written and oral communication, to respond to inquiries professionally and efficiently. • Medicaid and health insurance experience is strongly preferred. Other important skills The ability to provide exceptional customer service is important to the Midtown Group and our client. If you have the service gene - if helping others is in your DNA - we are happy to have you join us. Our most effective and successful Customer Service Representatives exhibit the following skills: • Conduct themselves with professionalism, empathy, patience, courtesy, and intact. • Communicate effectively, clearly, and professionally. • Listen carefully to understand the caller's situation, to determine the caller's needs, to read and understand the case history, and to provide the appropriate course of action. • Effectively collect and handle sensitive data and personal information, as needed. • Deal well with conflict, as well as complex and emotional situations. • Be flexible, and able to work independently. Hours, project duration, etc. The contact center operating hours are Monday through Friday, from 8:00am to 5:00pm ET. However, schedules will be between the hours of 7:45am to 5:15pm ET, to allow for pre-shift sessions and last-minute contacts/wrap up. The contact center is closed on Federal holidays. Candidates must be able to work 40 hours per week. The base period for this contract is one year, through November 2026, with two additional annual option periods. This contract could run for nearly three years, until November 2028

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community - that's The Loudoun Difference . Welcome and thank you for your interest in employment with Loudoun County Government! ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION. Introduction LCAS is focused on creative and progressive lifesaving through pet retention as well as animal adoption, mental health support through in-kennel enrichment, foster care, and compassionate humane law enforcement. Receiving more than 2,500 animals a year, and achieving a live release rate of over 94%, no two days are the same. LCAS is dedicated to gold-standard animal sheltering and operates the first public animal shelter in the United States to meet 100% of the Association of Shelter Veterinarians Animal Shelter guidelines, giving staff a rare opportunity to be part of a comprehensive and cutting-edge animal services team in a facility that opened in 2021. Job Summary Loudoun County Animal Services (LCAS) is looking for an enthusiastic and compassionate individual to join our dedicated customer service team. This position requires outgoing non-judgmental customer service skills providing services to people and animals who are frequently in stressful or emotionally charged situations. While everyone at LCAS is an "animal person", the customer service team members know that the best way to assist animals is through kindness to the people who care for them. The successful candidate will: Have strong verbal and written communication skills, computer data entry skills, knowledge of Microsoft Office and the ability to perform multiple tasks with an acute attention to detail. Possess knowledge of animal identification, behavior, and care of domestic animals. Be team-oriented and enjoy working with people as much as with animals. This full-time position works weekends with a schedule of Friday through Tuesday, including Saturdays and Sundays. Having proficiency in multiple languages is a plus. Hiring salary commensurate with experience. Minimum Qualifications High School diploma or equivalent; one (1) year of related work experience in a clerical position involving contact with the public and working with automated systems; or equivalent combination of education and experience. Preferred Qualifications: Spanish bilingual preferred - proficiency incentive available. Job Contingencies and Special Requirements The successful candidate will undergo a background investigation to include a criminal and credit check. Candidate will be required to obtain certification in Incident Command System 100 & 200 and attend ongoing required trainings throughout the duration of employment. Applicants must not have fears of, or inability to handle exposure to common companion animal species. Customer Service supports a physically demanding occupation, with the potential for exposure to infectious diseases, viruses, noxious fumes and chemicals, as well as risk of injury. A rabies pre-exposure vaccination series will commence immediately upon hire unless proof of prior vaccination is provided. Must be able to handle animals weighing over 50 pounds. Successful candidate will be considered essential personnel and is required to report for duty during inclement weather and other emergencies.

About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey. Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker. Position Purpose Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations. Ensure a high level of customer satisfaction through the delivery of superior service. Conduct all tasks following established bank policies and procedures. Identify opportunities to cross-sell additional products and services to existing customers. Working in partnership with Relationship Managers, Commercial Lenders, and Treasury Management Specialists, assist customers with the establishment of new deposit accounts and ancillary deposit services. Actively support all marketing campaigns. Participate in outbound calling activities. Position Responsibilities Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations. Ensure a high level of customer satisfaction through the delivery of superior service. Conduct all tasks following established bank policies and procedures. Identify opportunities to cross-sell additional products and services to existing customers. Working in partnership with Relationship Managers, Commercial Lenders, and Treasury Management Specialists, assist customers with the establishment of new deposit accounts and ancillary deposit services. Actively support all marketing campaigns. Participate in outbound calling activities. Minimum Education and Experience One year of college education or equivalent work experience One year of experience in a cash handling position; preferably as a Teller in a Bank or Credit Union Detail oriented Commitment to the delivery of superior customer service Ability to work successfully with a wide variety of people in a team environment Ability to solve problems and use sound judgement Strong interest in building a career in the Financial Services Industry Willingness to work at other locations when necessary Technical Knowledge and Skills Microsoft office software suite (Word and Excel) Excellent oral and written communication skills. Compensation Base Salary Range: $18.39 - $24.03 hourly. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description. Additional Compensation: This role will include a yearly annual target bonus based on individual performance Working Arrangements This role is expected to work in office Monday through Friday at assigned work location. Why Join Us? Join a growing company with a culture that fosters an entrepreneurial spirit Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more! Company Contributions to your 401k - Regardless of your contribution Employee Perks: Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more! Generous Paid Time Off and Paid Holidays. Supporting Businesses. Helping People. Strengthening Communities. Capital Bank, N.A. is an Affirmative Action, E-Verify, and Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

DescriptionCustomer Service Representative Location: Columbia, MD Salary: $50,000 to $55,500 per year Hours: 10:00 AM - 6:30 PM EST Who are we? Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide? What can Shimadzu offer YOU? Our Culture - A work environment that values diversity, inclusion & belonging Competitive Compensation - Day 1 Benefits & Competitive Salary Retirement Benefits - Matching 401K & Profit-Sharing Program Professional Growth - Clear pathways for Career, Leadership and Personal Development Health Benefits - Flexible Spending/Health Savings Accounts Work-Life Balance - Generous & Front-Loaded Paid Time Off Plan Education - Tuition Assistance Program for both graduate and undergraduate levels Insurance Perks - Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs Work Flexibility - Business casual Dress Attire & casual (jeans) Friday! Employee Engagement - Employee Resource Groups to network, build a sense of community and enhance one's career and personal development ADDITIONAL COMPENSATION: For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan. For Employees who reside in Connecticut, Massachusetts, New Jersey and California: Additional compensation is offered through a Cost-of-Living Adjustment (COLA) Position Summary: Shimadzu Scientific Instruments is seeking a Customer Service Representative to serve as the first point of contact for visitors and callers at our corporate headquarters in Columbia, MD. This role ensures professional and efficient customer support during 10:00 AM - 6:30 PM EST. You will handle customer inquiries, process orders and assist with administrative support for our sales and service teams. JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO: Provide assistance to customers through inbound phone calls and chats via the auto call distribution (ACD) system. Handle incoming customer communication via phone, email, and written correspondence. Process orders through the CRM and DFS system, and Great Plains (GP), ensuring accuracy and order confirmation. Generate and administer Great Plains call documentation. Assist with CRM quotations and backup support. Provide pricing, product availability and lead time information. Address order holds and collaborate with Accounting, Clinical, Compliance, and other departments. Maintain and update customer account information. Demonstrate problem-solving skills, including decision-making, time management, and prioritization of tasks. Exhibit active listening, superior customer service and strong telephone etiquette. Resolve customer issues, including conflict resolution negotiation, and de-escalation. Initiate outbound calls for issue resolution and follow-ups. Provide backup support to the customer service team when needed. Respond to internal and customer emails in a timely manner. EDUCATION AND QUALIFICATIONS: At least 1 year of experience in a customer support environment, preferably within a sales or operations setting. High school diploma required; Bachelor's degree preferred. Ability to work independently and as part of a team to meet customer service objectives. Familiarity with analytical instrumentation or laboratory equipment is a plus. Strong written and verbal communication skills with the ability to multitask in a fast-paced environment. Proficiency in Microsoft Dynamics GP or similar ERP systems is highly desirable. At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment. Compensation & Benefits: This non-exempt, full-time position offers a starting salary range of $50,000 to $55,500 annually, paid semi-monthly. Eligible benefits include a 401K matching program and discretionary yearly contributions, with detailed information provided at the final interview stage. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 scheduled holidays, and 3 floating holidays. After one year, you'll have access to a generous short-term disability program, with premiums fully covered by the company. Employees are insured at 100% of their salary for the first 6 weeks and 66 2/3% for weeks 7 to 12. As a non-exempt role, you will also be eligible for overtime and double time pay according to employee handbook guidelines. Additional variable compensation may include a discretionary year-end bonus based on overall company performance. For more details on benefits, please visit ************************** Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means. EEO Statement: Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here. Qualifications BehaviorsEnthusiastic - Shows intense and eager enjoyment and interest Innovative - Consistently introduces new ideas and demonstrates original thinking Team Player - Works well as a member of a group Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well EducationBachelors (preferred) High School (required) Skills Sales (preferred) Computer- Great Plains (preferred) Customer Service (required) Computer- MS Office (preferred) Phone Support (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Back Customer Service Representative- Waldorf Rte. 5 #61-8681 Waldorf, Maryland, United States Apply X Facebook LinkedIn Email Copy Location This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Waldorf Rte. 5 Banking Center. Market Mid-Atlantic Work Hours per Week 40 Requirements High school diploma or GED required. Banking, cash handling, sales, and customer service experience preferred. Job Description Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Customer Service Advisor's (CSA) are charged with providing excellent customer service while identifying sales opportunities and performing account transactions. CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as needed. The CSA is responsible for consumer and business relationship building efforts and focusing on daily sales initiatives. From an operational standpoint, the CSA is responsible to comply with all established Bank policies, procedures, and security measures. Responsibilities include operating as a CSR and/or providing necessary additional support of the banking center's sales and operational objectives as assigned. Essential Functions: Excellent Customer Service Operational and Security Proficiency Identify referral opportunities Relationship building Cross-selling of Bank's products and services Business development (inside and outside) Essential Duties and Responsibilities: Personally models the standards of the Bank's Mission, Vision, and Pledge. Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the needs of the client. Accepts and accurately processes all financial service transactions. Responsible for CSR cash drawer and follows proper balancing and cash handling procedures. Complies and operates within security and audit procedures. Consistently meets and exceeds defined sales goals for loans, deposits, partner referrals and profitability. Promotes the sales culture within the banking center by demonstrating strong ability to sell and successfully promote the Bank's products and services in order to reach individual and team sales goals. Communicates and partners effectively with branch staff and peers to promote team environment to ensure goals are met. Continually monitors performance against the banking center goals by adjusting individual goals and initiating sales promotions as needed to meet those goals. Executes consistent, outbound calling activities inside the banking center by utilizing customer lists. Promotes bank products consistently and makes appropriate business line referrals as defined by location goals. Educates bank team on uncovering opportunities to help advance financial wellness of customers. Sets priorities and follows through on the implementation of the defined sales and service activities. Promotes company products and services in the community to assist in the continuing growth of the Bank. Supports proper functioning of all day-to-day operations including, but not limited to: customer service, open and close procedures, support of daily vault duties, comply to the control of cash levels, and adhere to the adequate supply of inventory, audit and compliance requirements. Actively participates in regular sales and staff meetings. Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems/issues. Builds successful working relationships with internal business partners seeking constructive peer feedback when appropriate. Demonstrates sound judgment and decision making and by following established guidelines and procedures while utilizing appropriate resources for assistance when needed. Maintains prescribed security controls to protect self and the banking center against criminal and fraudulent operations and unnecessary risks or exposures. Maintains a position of trust and responsibility by keeping all sensitive information and customer business confidential and in a secured location. Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center. Cross trained and expected to assist with operational duties. Other Skills and Requirements: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Must be willing to register and maintain registry with the Nationwide Mortgage Licensing System and Registry (NMLS), to comply with the S.A.F.E. Act Requirements. Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs. Strong consumer lending skills are preferred with a solid understanding of consumer lending products. Ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base. Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing. Must have strong product knowledge for the level of selling and successfully promoting bank products expected with position. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Sound mathematical and analytical skills preferred. Must have excellent organizational skills and the ability to multi-task and to be flexible. Ability to lift and carry up to 25 lbs. Must be available to work all hours of operations. Additional Information: The wage range for the Customer Service Representative position is $17.00 - $20.50 per hour and eligible for approved overtime and referral incentives. The position includes 17 days of PTO (Paid Time Off) and 5 days of STD (Short Term Disability) and 11 annual paid holidays. WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match. Full-Time/Part-Time Full-time Area of Interest Retail Services All Locations Waldorf, Maryland, United States

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions' premier coordinating authority for appointing and referral management. * PAY RATE: $21.50 HRLY PLUS $5.09 H&W ROLE AND RESPONSIBILITY: Call Center Agents will be responsible for coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment Facilities within the National Capital Region. This is an onsite employment opportunity. . QUALIFICATIONS/SKILLS AND EXPERIENCES: * High school diploma and at least six (6) months' experience in a customer service role in a healthcare environment or a related discipline is required. * U.S Citizenship required as well as ability to obtain a Public Trust Clearance. * Effective communication skills. * Knowledge of medical terminology. * Knowledge of Health Information Privacy (ethical and legal considerations) * Familiarity with DOD, Federal, State, non-profit healthcare systems and other related organizations, to include, DoD Tri-Service Military Healthcare Systems, TRICARE purchased care system, Medicare, Medicaid, VA, Public Health Department, and Regional and local support services. * Ability to perform accurate data entry with strong attention to detail. * Superior customer service, problem solving, collaboration and organizational skills. * Knowledge of Microsoft Office programs, Outlook (email), and the Internet is required. ESSENTIAL TASKS: 1. Utilize the AVAYA automated Call Distribution (ACD) system, receive phone calls for appointment related requests for the National Capital Region and the Proactive line/POM. 2. Accurately and courteously schedule medical appointments, validating and documenting patient eligibility for services from phone calls, or other methods used for appointment request. Supports the Primary Care Manager (PCM) by name processing for appointments and appropriate access to care timeframes allocation of standard appointment types. 3. Ensure all appointments are booked, canceled and/or rescheduled in accordance with NCR established standards, policies, and business rules, and the IRMAC Protocol Website for any of the 600 plus clinic SOPs. 4. Proactively call patients to schedule appointments with PCM or Specialty clinic. Document each attempt to contact a patient in MHS-GENESIS as well as those patients who decline offered appointments to update the referral record. Provide patients with specific visit instructions based on the booking protocols and referral notes. 5. Verify patient registration information via MHS Genesis Revenue Cycle appointment software prior to scheduling appointments. Review health care delivery plans and military status related to patient eligibility in MHS Genesis Revenue Cycle and DEERS. Correct demographic data as needed. 6. Collaborate with Referral Management Reviewers to ensure proper scheduling of referrals. 7. Direct all questions regarding beneficiary eligibility to the Chief, PAD at the MTF. 8. Provide clinic appointment access, send electronic messages to doctors, nurse practitioners, physician assistants, and nursing staff administrators. 9. Send telephone consults to designated triage nurse for PCM immediately following the completion of a Telephone consult. 10. Provide feedback to PM regarding patient appointment access and issues encountered during phone call interactions. 11. Other duties as assigned. ZAI is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status or any other legally protected status. #INDSPN

Rockville Internal Medicine Groups's mission is providing prompt and continuous patient care along with a great work environment, free parking or easy metro access. Benefits are available. The call center agent answers inbound telephone calls for multiple departments, identifiers the patient/caller needs and appropriately handles their requests. The agent provides exceptional customer service to our patients, and ensures patient sanctification by effective and efficiently assisting them with requests/ issues related to their healthcare needs. Monday-Friday 7:45am to 4:15pm Duties and Responsibilities Handles calls in a prompt, courteous, and helpful manner, forwarding calls to appropriate department, taking messages, and providing information as necessary. Proficient in handling calls for multiple clients with high call volumes. Possess effective verbal and written communication skills with a focus on proper grammar and the ability to proficiently relay and document information. Skills and Abilities Working knowledge of medical terminology. Excellent verbal and communication skills. Demonstrate the ability to work effectively and efficiently within a team atmosphere. Ability to read, understand, and follow oral an written instructions with minimal supervision. Effective communication skills, speak clearly and accurately, using appropriate tone and professional language. Strong attention to detail and accuracy. Ability to maintain strict confidentially of the information acquired per corporate polices and legal compliance. Have an understanding and demonstrate sensibility to the cultural diversity of patients, staff, and visitors. Must be organized and detail oriented. 2-5 years experience Previous experience in a medical office/call center is preferred and Athena experience is a bonus EEO M/F/D Job Type: Full-time Pay Range: $18-$22/hr 401(k) 401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday COVID-19 considerations: All New Hires are required to be vaccinated for COVID 19. Education: High school or equivalent (Preferred) Experience: Customer Service: 2 years (Required) Language: Bilingual (Preferred) We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law

Ivyhill is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions' premier coordinating authority for appointing and referral management. Call Center Agents will be responsible for coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment Facilities within the National Capital Region. This is an onsite employment opportunity. Duties and Responsibilities: Utilizing the AVAYA automated Call Distribution (ACD) system, receive phone calls for appointment related requests for the National Capital Region and the Proactive line/POM. Accurately and courteously schedule medical appointments, validating and documenting patient eligibility for services from phone calls, or other methods used for appointment request. Supports the Primary Care Manager (PCM) by name processing for appointments and appropriate access to care timeframes allocation of standard appointment types. Ensure all appointments are booked, canceled and/or rescheduled in accordance with NCR established standards, policies, and business rules, and the IRMAC Protocol Website for any of the 600 plus clinic SOPs. Proactively call patients to schedule appointments with PCM or Specialty clinic. Document each attempt to contact a patient in MHS-GENESIS as well as those patients who decline offered appointments to update the referral record. Provide patients with specific visit instructions based on the booking protocols and referral notes. Verify patient registration information via MHS Genesis Revenue Cycle appointment software prior to scheduling appointments. Review health care delivery plans and military status related to patient eligibility in MHS Genesis Revenue Cycle and DEERS. Correct demographic data as needed. Collaborate with Referral Management Reviewers to ensure proper scheduling of referrals. Direct all questions regarding beneficiary eligibility to the Chief, PAD at the MTF. Provide clinic appointment access, send electronic messages to doctors, nurse practitioners, physician assistants, and nursing staff administrators. Send telephone consults to designated triage nurse for PCM immediately following the completion of a Telephone consult. Provide feedback to PM regarding patient appointment access and issues encountered during phone call interactions. Other duties as assigned. (Candidates who reside in a qualified HUBZone area are a plus. Please confirm qualified HUBZone eligibility by accessing the HUBZone Map: (******************************************* Requirements The qualified candidate must: Be a U.S. Citizen. Have a minimum of a High School Diploma and/or equivalent. Have at least six (6) months experience in health care administration, business, medical treatment facility, medical environment, or a related discipline. Have effective communication skills. Be knowledgeable of medical terminology. Be knowledgeable of Health Information Privacy (ethical and legal considerations) Be familiarity with DOD, Federal, State, non-profit healthcare systems and other related organizations, to include, DoD Tri-Service Military Healthcare Systems, TRICARE purchased care system, Medicare, Medicaid, VA, Public Health Department, and Regional and local support services. Have the ability to perform accurate data entry with strong attention to detail. Have demonstrated ability to provide superior customer service, problem solving, collaboration and organizational skills. Have a working knowledge of Microsoft Office programs, Outlook (email), and the Internet. Be able to obtain a Public Trust Clearance. Benefits Ivyhill has a competitive benefits program which includes medical, dental and vision; Life and AD&D insurance; Short- and Long-Term Disability; supplemental Life insurance and a 401(k) Plan.

Job Title: Call Center Agent (Full-Time, Remote) VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting firm. We specialize in helping clients drive growth, transform businesses, and innovate through proven methodologies. VECRA's experience spans innovative software applications, reporting systems, program management, facilities, and supply chain management. Our services are always: Vigilant Efficient Collaborative Responsive Accurate (VECRA) Job Description VECRA is seeking remote Call Center Agents to provide support for the Maryland Health Benefits Exchange. Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 inbound calls per day (with higher call volume during open enrollment). This position requires 7 weeks of paid training. Agents must provide their own computer/laptop (Chromebooks and iPads are not permitted) and headset. Key Responsibilities Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf, providing information on policies, procedures, and privacy protocols. Track and document all inquiries using the designated systems. Complete tasks according to established guidelines and quality assurance metrics. Assist consumers with changes to their applications and reset passwords for self-service. Check application status and verify coverage effectiveness. Escalate calls or issues to appropriate staff when needed. Facilitate translation services for non-English speaking callers. Attend training and meetings to maintain up-to-date knowledge of all programs and systems. Qualifications & Required Skills Must be a Maryland Resident. 3+ years of call center experience. Experience with high inbound call volumes and meeting/exceeding performance metrics. Fast learner with the ability to work independently. Strong multitasking and computer skills. Excellent listening skills with the ability to understand, not just respond. Punctual and self-reliant. Education High School Diploma or GED required. Other Details Work Hours: 8:00 AM - 6:00 PM (Assigned 8-hour shift within this timeframe) Salary: $18.50/hour Location: Remote Travel: No Benefits VECRA offers a competitive benefits package for full-time employees, including: Paid holidays Paid time off Medical and dental coverage Equal Opportunity Employer VECRA, Inc. is an Equal Opportunity and Affirmative Action employer. We are committed to administering all employment actions based on merit and free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. VECRA maintains a drug-free workplace and conducts pre-employment substance abuse testing and background checks, where permitted by law. Powered by JazzHR uNMdcboqyU

PRIMARY FUNCTIONS: Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting ANHSI services by consulting, gathering information, and evaluating patient needs over the phone. Demonstrates a sincere dedication and loyalty to the philosophy and mission of Neighborhood Health. DUTIES/ RESPONSIBILITIES: ( Essential Functions: Duties and responsibilities noted with bullets are considered to be the essential functions of the job). Greets patients as they contact the center by telephone. Schedule appointments as per established policies and procedures. Answer all incoming calls and route them to the appropriate staff as needed. Register all patients per registration protocols over the phone. Work closely with other departments on appointment scheduling and services offered to ensure smooth patient flow and cut down on waiting time. Respond to patients' inquiries, requests, and disputes over the phone and route it to the appropriate department or staff. Explain the services available, payment categories, and billing procedures. OTHER DUTIES: Assist with developing, coordinating and recommending changes for the improvement of workflow in the program or section area. May be assigned to various project lead roles to advance the development of the department and support ad hoc needs. Able to work under minimal supervision. Employee will be asked to perform additional duties and take on other responsibilities as dictated by events and circumstances. QUALIFICATION/EDUCATION and/or EXPERIENCE REQUIREMENTS: High school graduate/GED with a minimum of 1-year one year of customer service experience in medical office settings. Ability to relate to patients through familiarity with medical terminology and triage procedure. Demonstrated ability to build and maintain good customer rapport. Ability to work under pressure. Excellent interpersonal communication skills and the ability to work effectively with a diverse workforce and client base. Experience with information technology, electronic health records, medical records, culturally diverse populations, and care of underserved populations. Knowledge of local healthcare environment. Ability to speak, read, and write in English or Spanish is desirable.

Ready to use your positive energy and fantastic phone skills to become a vital part of a five-star-rated company? Join our team at Nealey Tire & Auto as a full-time Call Center Phone Agent! Are you looking for a great team culture with no nights or weekends? If so, we'd love to have you join our outstanding team in Annapolis, MD! WHY JOIN OUR TEAM? As our Call Center Phone Agent, you will be rewarded with outstanding benefits, including: Competitive hourly pay Performance bonuses Medical, dental, and vision coverage Retirement plan with a company match Paid time off (PTO) Company-provided uniforms that include shirts, hats, and jackets Company-supplied tablet No night or weekend hours Structured training, call scripts, and coaching A supportive, high-energy team environment Growth opportunities WHO WE ARE & WHAT WE DO: We are a dedicated, purpose-oriented, full-service auto repair facility with several locations in the area. Our commitment to excellence drives us to provide a customer-first experience in everything we do. Our enthusiasm for the auto repair industry is matched only by our belief in the importance of education and transparency in our interactions. We aim to create enthusiastic advocates for our services by providing unexpected perks such as loaner vehicles, friendly ASE-certified technicians, comprehensive digital vehicle inspections, and more. Our goal is to alleviate the stress associated with auto repair, ensuring that every interaction is a positive one. Our outstanding team deserves much of the credit for our numerous five-star reviews. Daily, they embody our core purpose of "Impacting Lives," helping to foster satisfied customers and the exceptional company culture we all benefit from. We genuinely value our employees and are committed to their success in all areas of life. To that end, we offer excellent benefits, perks, and opportunities for both personal and professional development. Additionally, we nurture a family-like environment that makes our workplace a truly enjoyable place to be. WHAT WE NEED FROM YOU: Proactive and a high-energy communicator Punctual, ready to make things happen Loves connecting with people and building relationships over the phone Coachable and eager to improve Upbeat and professional with demanding or upset customers Knows when to escalate a situation and involve a store manager quickly Thrives in a structured, fast-paced, performance-based environment THE VITAL ROLE YOU HAVE: You'll enjoy a dependable, professional schedule working on-site Monday through Friday, 8 AM - 5 PM. As our Call Center Phone Agent, you drive customer satisfaction through proactive outbound campaigns. You conduct essential 1-day post-service calls to ensure customer happiness and pre-book future maintenance appointments to keep schedules full. You also handle appointment reminders to reduce no-shows and run campaigns for promotions and service follow-ups. You document all interactions accurately, manage difficult customer situations with professionalism, and collaborate with store leaders to ensure seamless communication and an excellent customer experience. TAKE THE NEXT STEP! Don't wait to join our incredible team! Take the next step in your career as a Call Center Phone Agent by completing our quick and straightforward application today!

Job DescriptionDescription:AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals. We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply! The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a clearinghouse for all institutes of the NIH research community, NIH personnel, its patients, national and international health organizations and healthcare practitioners. Call Center Services employees are classified as “essential personnel” by the Department of Health and Human Services. · Follows NIH and Team AFCO-cFocus policies and procedures · Internal or external customer service and relationship management, serving as the first line of support, hospital staff support, and help desk · Serves customers by taking telephone, fax, and email; and providing information · Ensures the appropriate level of customer service is delivered · Ensure that correct information is shared with all callers and outstanding customer service is delivered by phone and in writing · Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and provide information · Support Signal Paging · Support Emergency Paging · Support NIH General Information Inquiry Calls · Support Overhead Paging · Support Language Interpreter Services (CYRACOM) · Support On-Call Schedule Management · Provide Daily Status reports Requirements: EDUCATION High School diploma EXPERIENCE Six months experience in and office setting SKILLS · Well suited candidates will possess the following skills: · Clear and concise communication. · Active listening. · Ability to problem solve · Ability to analyze customer issues, identify the root cause, and find effective solutions. · Show empathy and understanding towards frustrated or upset customers is crucial for building rapport and resolving conflicts. · Technical Proficiency using computers, CRM software, and other call center-specific technologies. · Ability to adjust to different situations, customer needs, and call center procedures is essential. · Strong organization skills to manage their time, prioritize tasks, and keep track of customer information. · Patience when dealing with difficult or demanding customers. · Ability to handle multiple tasks simultaneously, such as listening to a customer, typing notes, and navigating computer systems. · A positive and professional attitude to provide excellent customer service. · Quick and active learner and retain important information to ensure the proper information is conveyed to the client. · Ability to de-escalate tense situations and find resolutions that satisfy both the customer and the agency. SHIFTS MON - FRI Shift 1 7am-3pm Shift 2 7am-1pm Shift 3 7am-3:45pm Shift 4 8am-4:45pm Shift 5 9am-5:45pm Shift 6 3pm-11pm (midday) Shift 7 11pm-7am (night) SAT Shift 1 7am-3:45pm Shift 2 3pm - 11pm (midday) Shift 3 11pm-7a (night) SUN Shift 1 7am-3pm Shift 2 3pm-11pm (midday) Shift 3 11pm-7am (night)

Job Description LEVEL: Various TYPE: Consultant/Contract McColm & Company (McColm) is a mission-driven and customer-focused consulting firm that equips change makers with the knowledge, skills, and insights they need to succeed in an increasingly complex world. McColm specializes in supporting U.S. federal customers with national security and foreign affairs focused portfolios by managing bespoke professional training programs, delivering effective training support solutions, and providing highly specialized technical assistance and analysis expertise to decision makers. McColm issues this Call for CVs for Role Players to serve on an anticipated contracts. The position descriptions below detail the general duties and qualifications of the anticipated positions, contingent upon contract award. Duties McColm seeks to build a bench of Role Players from a variety of backgrounds who are available for intermittent and short term assignments to create live action and realistic training environments that support learning and skills development of national security and foreign affairs focused Government personnel. Role players may be assigned to travel to different sites to re-enact training exercises and are provided with a script or scenario that they must follow to participate in exercises. Roles include various scripted and unscripted roles of casualties, protesters, host country community members, local officials, insurgents, police officers, interpreters, and many others. The general duties of the Role Player are as follows: Study assigned role and any scripts provided to ensure realistic reenactment. Provide acting during training programs to assist in creating scenarios simulating situations that may be encountered while on TDY or deployments. Maintain acting character for duration of scenario. Follow directions given by instructors regarding the given scenario. Participate in rehearsals and preparatory meetings to ensure effective coordination and preparation. Operate in an outdoor field environment in various climate conditions (i.e. heat, humidity, sleet, rain) when required. Demonstrate reliability and timeliness with ability to be at training locations when necessary. Requirements The qualified candidate for Role Player should possess the following experience: Previous experience as a role player for federal training programs is highly desired. High school diploma or GED equivalent preferred. Possess excellent verbal and written English skills, and knowledge of one or more target languages, including the ability to listen and interpret messages correctly. Capable of performing their assigned work, including moving distances up to 3 kilometers (KM) over uneven ground and remaining standing for extended periods of time order to support training. Ability to lift and carry up to 25 pounds in scenario and during OE set-up/tear down and carry all associated equipment props in support of the training environment. Perform mission-related duties in a manner that ensures mission success within safety constraints. Previous experiences as Linguist/Cultural Advisor/Role Player CONUS and OCONUS is a plus for roles that require foreign language application. Must be reliable, punctual, and able to pass background checks to receive approval to access federal facilities. Willing and able travel to austere/hazardous locations as necessary. Must be a U.S. Citizen. McColm & Company is an equal opportunity employer offering employment without regard to race, color, religion, sex, age, sexual orientation, national origin, citizenship, gender identity or expression, disability status, or any other characteristic protected by federal, state or local laws. Due to the high volume of applications McColm receives and to ensure we comply with our internal hiring policies, we regret we are not able to respond to individual phone calls or emails regarding application status.

Entry Level Call Center Specialist As an Entry Level Call Center Specialist for Wireless Nation, a Wireless Zone, Verizon Authorized Retailer, you will utilize your passion to provide excellent customer service via phone & email. Your ability to provide a unique sales experience and the right products, will create loyal customers for life! Organization Overview Wireless Zone is more than just one of the largest Premium Verizon Wireless Retailers. We are committed to making our employees, customers, and communities better. Performance Objectives What is expected of our Business Development Specialists at Wireless Nation? Be a Rockstar. Utilize the training, tools, and resources to create a unique sales experience for our customers. Building Relationships. Connect with our existing customers to share exciting information. Grow your Career. Access additional training courses to grow and develop personally and professionally. Get Involved. Take advantage of Wireless-Zone/TCC Gives (volunteer & grant program) to give back and get involved in your community. The Role The Business Development Specialist is an integral role to increase store traffic from current lead data. The Specialist will create appointments for our in-store sales staff by contacting existing or potential customers by phone and email to come visit one of our Wireless Zone, Verizon stores. What does your daily day look like? Reaching out to warm leads provided to you via phone and email Setting up appointments through warm leads for in-store Sales Consultants Appointments set will be scheduled through Google Calendar Following up with scheduled appointments as reminders to customer and in store personnel Earnings $28,000.00-$70,000.00 annually We are looking for driven and motivated candidates who: Can effectively make hundreds of warm lead calls per day Demonstrate relationship-building skills Have a talent for quickly evaluating and adapting to a client's preferred style of communication Can work well independently and as part of a cohesive team Have strong time management, planning and organization skills Have a strong work ethic and is determined. Equal Employment Opportunity We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Job Description - Call Center Operator The Call Center Operator is the first point of contact for patients at Columbia Medical Practice (CMP). This role ensures excellent customer service by handling incoming calls, scheduling appointments, and supporting daily operational needs of the call center. The Call Center Operator follows CMP policies and procedures while maintaining efficiency, accuracy, and professionalism. SUPERVISION RECEIVED Reports to the Call Center Manager. RESPONSIBILITIES Patient Interaction & Registration • Answer incoming calls promptly and professionally using CMP standards. • Register patients accurately in the EHR, including demographics, insurance, and eligibility verification. • Inform patients of CMP insurance/payment policies. • Assist with medical record requests and portal enrollment. Appointment Scheduling • Schedule patient appointments according to department/provider guidelines. • Manage cancellations, no-shows, and reschedules. • Optimize schedules for efficiency, including double bookings or extended hours when approved. • Monitor call volume and assist in meeting call center performance goals. Team Support & Communication • Communicate effectively with providers, staff, and outside entities (labs, imaging centers, hospitals). • Assist with training and onboarding of new call center staff. • Provide coverage for coworkers as needed. • Escalate issues or unusual calls appropriately. EDUCATION & EXPERIENCE • High school diploma or GED required. • Associate degree in a clinical or business field preferred. • Minimum 2 years of call center experience required; experience in a physician office preferred. KNOWLEDGE & SKILLS • Excellent verbal communication and active listening skills. • Strong customer service orientation and ability to multitask. • Proficiency with EHR systems and general office software. • Knowledge of HIPAA and OSHA guidelines. • Ability to work independently and as part of a team. ENVIRONMENTAL & PHYSICAL DEMANDS • Normal office environment with potential exposure to communicable diseases. • Extended periods of sitting, phone use, and computer work. • Must be able to multitask in a fast-paced setting and communicate clearly. Columbia Medical Practice is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Located in Largo in the heart of Prince George's County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George's County residents. Job Description POSITION SUMMARY Under the regular supervision of the Communication Center Supervisor and Business Operation Manager, the Call Specialist prepares and manages documentation involving the registration and scheduling of patient' appointments by telephone in compliance with established protocols. The work includes obtaining and validating patient information from various sources and ensuring information entered into the ERM is accurate. Principal Duties: Registration and Scheduling 1. Schedules patients using the applicable scheduling system for the department including routine and addon exams and complex radiological exams prior to the patient's arrival. 1. Completes registration screen via telephone or in person. 2. Collects accurate demographic and insurance information. Updates EMR as needed. 3. Counsels or refers patient to the financial clearing team for establishing insurance or method of payment. 4. Completes and/or transfers calls to appropriate areas as needed; Seeks appropriate resources to resolve difficult calls or refers to leadership. 5. Responds to patient portal or messaging center work lists, i.e. appointment requests, fax queues, email requests, etc. Insurance Verification/Authorization 1. Verify insurance eligibility using applicable eligibility system. Ensure that managed care carve outs (lab and radiology carve outs) are adhered to. 2. Notify patient of the need for insurance referral form or pre-authorization prior to scheduled appointment. 3. Make recommendations for internal process improvements. 4.Performs related work as assigned Customer Service: Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer's name as soon as it is learned. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution. Keeps customer's information confidential, including public places such as elevators or the cafeteria. Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service. Demonstrates commitment to excellent service recovery when a customer's expectations have not been met. Commitment to Co-Workers: Offers assistance to colleagues and other departments when needed. Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public. Mindful and respectful of others' time and schedules. Attends meetings on time and communicates any absences. Provides co-workers with a status. Communication Etiquette: Respectful, courteous and professional in all forms of communication and follows facility's service communication protocol in all interactions. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty. Does not text or use e-mail during meetings (except for exigent or emergency situations). Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail). Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible. Returns email and voicemail messages promptly but no later than within one business day (24 hours). Always mindful of voice and language in public. Self Management: Participates in assigned educational programs within hospital and outside of hospital as assigned by the Program Coordinator to maintain optimum knowledge base to provide superior assistance to the Physical Medicine Residency Program. Reports to work appropriately groomed and in compliance with the Hospital's dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes. Completes mandatory, annual education and competency requirements. Follows UMCRH safety, infection control and employee health standards. Demonstrates responsibility for personal growth, development and professional knowledge and competency. Adhere to all UMCRH and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times. Reviews, signs, and adheres to UMCRH and/or departmental confidentiality statement. Qualifications Education/Knowledge Attained Level: High School or GED Preferred: Some college level course work Completed Course Work/Program: Business, healthcare administration, social work, or related is Preferred. Applicable Experience Experience (years): Required: One year Preferred: Three years or more Experience (describe required & preferred): At least 1 years of experience performing patient registration and scheduling, medical insurance screening and verification in an outpatient environment. Telephone call center experience preferred Additional Information All your information will be kept confidential according to EEO guidelines. Compensation: Pay Range: $17.5-$28.48 Other Compensation (if applicable): Review the 2025-2026 UMMS Benefits Guide Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.

Job Description Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health.. Our work environment includes: Modern office setting Growth opportunities Wellness programs 4-day work week Business, sales, and communications training We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. Responsibilities: Speak clearly to customers. Communicate in writing with excellent grammar, punctuation, and spelling Provide good customer service. Answer questions about company services. Handle problems that may arise when dealing with patients and non-patients. Communicate with patients and resolve their problems or complaints. Take notes of customer service calls. Explain the different policies to customers. Job Type: Full-time Pay: $17.00 - $18.00 per hour Benefits: 401(k) matching Health insurance Dental care coverage Employee discount Paid time off Paid training Schedule: Monday, Tuesday, Thursday, Friday as per office hours of the office Supplemental pay types: Bonus pay Powered by JazzHR fsrkg SAGQj

Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health.. Our work environment includes: Modern office setting Growth opportunities Wellness programs 4-day work week Business, sales, and communications training We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. Responsibilities: Speak clearly to customers. Communicate in writing with excellent grammar, punctuation, and spelling Provide good customer service. Answer questions about company services. Handle problems that may arise when dealing with patients and non-patients. Communicate with patients and resolve their problems or complaints. Take notes of customer service calls. Explain the different policies to customers. Job Type: Full-time Pay: $17.00 - $18.00 per hour Benefits: 401(k) matching Health insurance Dental care coverage Employee discount Paid time off Paid training Schedule: Monday, Tuesday, Thursday, Friday as per office hours of the office Supplemental pay types: Bonus pay