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Call Center Analyst Careers

This is another role for customer service specialists. The main duties of call center analysts are to assess customer experience while they are interacting with the call center associates and provide valuable insight. By collecting relevant information, these professionals help in improving call center agents. People working in this role usually have knowledge of PowerPoint, workforce, SQL, technical support, or Avaya.

Many call center analysts complete their bachelor's degree before applying for this position. Usually, they study computer science, criminal justice, or business. You can also expect to get into this position with a high school diploma, but your chances are low. Call center analysts have good speaking, listening, and customer service skills.

Call center analysts earn around $23 in their pocket in an hour from their job. This means that their total yearly earnings amount to somewhere around $47,000. The career is growing steadily, so you can expect more job opportunities in the future.

There is more than meets the eye when it comes to being a call center analyst. For example, did you know that they make an average of $22.57 an hour? That's $46,938 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Call Center Analyst Do

There are certain skills that many call center analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.

When it comes to the most important skills required to be a call center analyst, we found that a lot of resumes listed 9.2% of call center analysts included powerpoint, while 9.0% of resumes included workforce, and 5.7% of resumes included sql. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the call center analyst job title. But what industry to start with? Most call center analysts actually find jobs in the finance and technology industries.

How To Become a Call Center Analyst

If you're interested in becoming a call center analyst, one of the first things to consider is how much education you need. We've determined that 48.6% of call center analysts have a bachelor's degree. In terms of higher education levels, we found that 5.7% of call center analysts have master's degrees. Even though most call center analysts have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a call center analyst. When we researched the most common majors for a call center analyst, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on call center analyst resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a call center analyst. In fact, many call center analyst jobs require experience in a role such as customer service representative. Meanwhile, many call center analysts also have previous career experience in roles such as cashier or team leader.

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Average Salary
$46,938
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
32,745
Job Openings

Call Center Analyst Career Paths

Top Careers Before Call Center Analyst

Cashier
7.9 %

Top Careers After Call Center Analyst

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Call Center Analyst

Call Center Analysts in America make an average salary of $46,938 per year or $23 per hour. The top 10 percent makes over $64,000 per year, while the bottom 10 percent under $34,000 per year.
Average Salary
$46,938

Best Paying Cities

City
ascdesc
Average Salarydesc
Hartford, CT
Salary Range52k - 82k$66k$65,644
Victorville, CA
Salary Range49k - 80k$63k$62,817
Newark, NJ
Salary Range48k - 76k$61k$61,135
Boca Raton, FL
Salary Range41k - 70k$54k$54,167
Irving, TX
Salary Range39k - 61k$49k$49,417
Brooklyn Park, MN
Salary Range39k - 55k$47k$46,679
$34k
$82k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Call Center Analyst-HR Desk
Call Center Analyst-HR Desk
Nuaxis Innovations
Nuaxis Innovations
03/26/2021
03/26/2021
$35,00003/26/2021
$35,000
Call Center Planning Analyst 2/Dealer Services Dept.
Call Center Planning Analyst 2/Dealer Services Dept.
Wells Fargo
Wells Fargo
03/18/2021
03/18/2021
$47,50003/18/2021
$47,500
Call Center Planning Analyst 2/Dealer Services Dept.
Call Center Planning Analyst 2/Dealer Services Dept.
Wells Fargo
Wells Fargo
03/16/2021
03/16/2021
$47,50003/16/2021
$47,500
Call Center Planning Analyst 2/Dealer Services Dept.
Call Center Planning Analyst 2/Dealer Services Dept.
Wells Fargo
Wells Fargo
03/16/2021
03/16/2021
$47,50003/16/2021
$47,500
Call Center Support Analyst
Call Center Support Analyst
Randstad
Randstad
03/15/2021
03/15/2021
$39,65303/15/2021
$39,653
See More Recent Salaries

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Call Center Analyst Demographics

Gender

female

50.8 %

male

45.5 %

unknown

3.7 %

Ethnicity

White

61.4 %

Hispanic or Latino

14.3 %

Black or African American

11.1 %

Foreign Languages Spoken

Spanish

68.4 %

Chinese

5.3 %

Japanese

5.3 %
See More Demographics

Call Center Analyst Education

Degrees

Bachelors

48.6 %

Associate

19.4 %

Certificate

15.4 %

Top Colleges for Call Center Analysts

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Public

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Public

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Public

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Call Center Analyst

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.2% of call center analysts listed powerpoint on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Call Center Analyst

Some places are better than others when it comes to starting a career as a call center analyst. The best states for people in this position are Massachusetts, Rhode Island, California, and Connecticut. Call center analysts make the most in Massachusetts with an average salary of $69,276. Whereas in Rhode Island and California, they would average $66,919 and $66,203, respectively. While call center analysts would only make an average of $66,098 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Rhode Island

Total Call Center Analyst Jobs:
112
Highest 10% Earn:
$102,000
Location Quotient:
0.88
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Pennsylvania

Total Call Center Analyst Jobs:
1,535
Highest 10% Earn:
$83,000
Location Quotient:
1.26
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Massachusetts

Total Call Center Analyst Jobs:
541
Highest 10% Earn:
$105,000
Location Quotient:
0.56
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Call Center Analyst Employers

1. Wells Fargo
4.7
Avg. Salary: 
$47,758
Call Center Analysts Hired: 
44+
2. Dell
4.8
Avg. Salary: 
$95,247
Call Center Analysts Hired: 
22+
3. Cox Enterprises
4.9
Avg. Salary: 
$49,186
Call Center Analysts Hired: 
19+
4. Wawa
4.8
Avg. Salary: 
$44,184
Call Center Analysts Hired: 
18+
5. Interactions
4.2
Avg. Salary: 
$45,616
Call Center Analysts Hired: 
18+
6. Verizon Communications
4.7
Avg. Salary: 
$48,190
Call Center Analysts Hired: 
12+

Call Center Analyst Videos

Updated October 2, 2020