This is another role for customer service specialists. The main duties of call center analysts are to assess customer experience while they are interacting with the call center associates and provide valuable insight. By collecting relevant information, these professionals help in improving call center agents. People working in this role usually have knowledge of PowerPoint, workforce, SQL, technical support, or Avaya.
Many call center analysts complete their bachelor's degree before applying for this position. Usually, they study computer science, criminal justice, or business. You can also expect to get into this position with a high school diploma, but your chances are low. Call center analysts have good speaking, listening, and customer service skills.
Call center analysts earn around $23 in their pocket in an hour from their job. This means that their total yearly earnings amount to somewhere around $47,000. The career is growing steadily, so you can expect more job opportunities in the future.
There is more than meets the eye when it comes to being a call center analyst. For example, did you know that they make an average of $22.57 an hour? That's $46,938 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many call center analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.
When it comes to the most important skills required to be a call center analyst, we found that a lot of resumes listed 9.2% of call center analysts included powerpoint, while 9.0% of resumes included workforce, and 5.7% of resumes included sql. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the call center analyst job title. But what industry to start with? Most call center analysts actually find jobs in the finance and technology industries.
If you're interested in becoming a call center analyst, one of the first things to consider is how much education you need. We've determined that 48.6% of call center analysts have a bachelor's degree. In terms of higher education levels, we found that 5.7% of call center analysts have master's degrees. Even though most call center analysts have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a call center analyst. When we researched the most common majors for a call center analyst, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on call center analyst resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a call center analyst. In fact, many call center analyst jobs require experience in a role such as customer service representative. Meanwhile, many call center analysts also have previous career experience in roles such as cashier or team leader.