This is another role for customer service specialists. The main duties of call center analysts are to assess customer experience while they are interacting with the call center associates and provide valuable insight. By collecting relevant information, these professionals help in improving call center agents. People working in this role usually have knowledge of PowerPoint, workforce, SQL, technical support, or Avaya.

Many call center analysts complete their bachelor's degree before applying for this position. Usually, they study computer science, criminal justice, or business. You can also expect to get into this position with a high school diploma, but your chances are low. Call center analysts have good speaking, listening, and customer service skills.

Call center analysts earn around $23 in their pocket in an hour from their job. This means that their total yearly earnings amount to somewhere around $47,000. The career is growing steadily, so you can expect more job opportunities in the future.

What Does a Call Center Analyst Do

There are certain skills that many call center analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills.

Learn more about what a Call Center Analyst does

How To Become a Call Center Analyst

If you're interested in becoming a call center analyst, one of the first things to consider is how much education you need. We've determined that 56.3% of call center analysts have a bachelor's degree. In terms of higher education levels, we found that 6.6% of call center analysts have master's degrees. Even though most call center analysts have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Call Center Analyst

Call Center Analyst Career Paths

Average Salary for a Call Center Analyst

Call Center Analysts in America make an average salary of $47,153 per year or $23 per hour. The top 10 percent makes over $68,000 per year, while the bottom 10 percent under $32,000 per year.
Average Call Center Analyst Salary
$47,153 Yearly
$22.67 hourly
$32,000
10 %
$47,000
Median
$68,000
90 %

What Am I Worth?

salary-calculator
How To Become a Call Center Analyst
How To Become a Call Center Analyst Career Overview

States With The Most Call Center Analyst Jobs

Mouse over a state to see the number of active call center analyst jobs in each state. The darker areas on the map show where call center analysts earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Call Center Analyst Jobs By State

RankStateNumber of JobsAverage Salary
1Texas2,239$47,566
2California1,794$54,161
3Pennsylvania1,535$44,547
4Illinois1,473$55,767
5Virginia1,392$49,087
6Florida1,380$46,289
7Ohio1,203$51,169
8Georgia979$48,597
9North Carolina930$49,119
10New York916$60,153
11Michigan898$52,359
12Missouri890$53,064
13Minnesota857$43,519
14Iowa775$45,935
15Indiana755$41,113
16Arizona725$44,458
17Maryland704$53,195
18Tennessee678$39,700
19Kentucky663$43,425
20Kansas605$45,723
21Massachusetts541$58,474
22Alabama531$46,332
23New Jersey514$57,451
24Nebraska501$49,166
25Oklahoma466$43,589
26South Carolina418$52,495
27Colorado416$48,416
28West Virginia402$42,716
29Washington364$52,136
30Wisconsin352$49,671
31Montana302$47,876
32North Dakota289$49,926
33New Mexico282$53,897
34South Dakota282$48,006
35Mississippi279$38,968
36Maine268$46,030
37Oregon258$51,653
38Utah247$40,781
39Idaho241$40,577
40Nevada221$47,261
41Connecticut198$55,907
42Louisiana167$46,545
43Arkansas126$42,639
44Wyoming125$42,992
45Delaware124$52,613
46Rhode Island112$59,112
47New Hampshire111$53,238
48Hawaii86$50,318
49Alaska77$45,913
50Vermont49$46,618

Call Center Analyst Education

Call Center Analyst Majors

30.5 %

Call Center Analyst Degrees

Bachelors

56.3 %

Associate

23.3 %

High School Diploma

8.3 %

Top Colleges for Call Center Analysts

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177

Top Skills For a Call Center Analyst

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 9.6% of call center analysts listed powerpoint on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Choose From 10+ Customizable Call Center Analyst Resume templates

Zippia allows you to choose from different easy-to-use Call Center Analyst templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Call Center Analyst resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Call Center Analyst Resume
Call Center Analyst Resume
Call Center Analyst Resume
Call Center Analyst Resume
Call Center Analyst Resume
Call Center Analyst Resume
Call Center Analyst Resume
Call Center Analyst Resume
Call Center Analyst Resume
Call Center Analyst Resume
Call Center Analyst Resume
Call Center Analyst Resume
Call Center Analyst Resume
Call Center Analyst Resume
Call Center Analyst Resume
Call Center Analyst Resume

Call Center Analyst Demographics

Call Center Analyst Gender Distribution

Female
Female
51%
Male
Male
49%

After extensive research and analysis, Zippia's data science team found that:

  • Among call center analysts, 51.2% of them are women, while 48.8% are men.

  • The most common race/ethnicity among call center analysts is White, which makes up 59.7% of all call center analysts.

  • The most common foreign language among call center analysts is Spanish at 68.4%.

Work Experience Programs For Call Center Analysts

Virtual work experience programs replicate work at top companies and help you gain the skills to be successful when applying and working there. In only a few hours, learn the relevant tools necessary to complete a typical work day at that company. Virtual work experience programs are 100% free, open-access, and self-paced. No experience or application is required!

Corporate Analyst Development Program (CADP) Program

Company: JPMorgan Chase & Co.

Cost: Free

Duration: 4.25-5.75 hours

Token Service Technology Program

Company: Visa

Cost: Free

Duration: 2-3 hours

Financial Services Regulation Program

Company: Herbert Smith Freehills

Cost: Free

Duration: 5-6.5 hours

Audit Program

Company: Grant Thornton Australia

Cost: Free

Duration: 5-6 hours

Career Catalyst: Audit Program

Company: KPMG U.S.

Cost: Free

Duration: 5-6 hours

Digital Assurance Program

Company: PwC Switzerland

Cost: Free

Duration: 5-6 hours

UK Public Service Program

Company: Transform Society

Cost: Free

Duration: 2.5 hours

Careers in Government Program

Company: NSW Government Virtual Program

Cost: Free

Duration: 1-2 hours

Process Design Program

Company: Accenture North America

Cost: Free

Duration: 5-6 hours

Data Analytics Program

Company: General Electric

Cost: Free

Duration: 5-6 hours

Online Courses For Call Center Analyst That You May Like

Advertising Disclosure  
Customer Service Training Keys To Satisfy Your Customers
udemy
4.1
(263)

An introduction to customer service and its importance in any business...

VoIP PBX & Call Center on Asterisk 16 Issabel [Master Class]
udemy
4.4
(548)

Learn Issabel (ex-Elastix) & IP Telephony Server Configurations & Deployment with Practical Examples & Use Cases...

Cold Calling Mastery
udemy
4.5
(266)

Become fantastic at Cold Calling - making cold calls for lead generation, sales, & business development...

Show More Call Center Analyst Courses
Job type you want
Full Time
Part Time
Internship
Temporary

Best States For a Call Center Analyst

Some places are better than others when it comes to starting a career as a call center analyst. The best states for people in this position are New York, Rhode Island, Massachusetts, and New Jersey. Call center analysts make the most in New York with an average salary of $60,153. Whereas in Rhode Island and Massachusetts, they would average $59,112 and $58,474, respectively. While call center analysts would only make an average of $57,451 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New Mexico

Total Call Center Analyst Jobs:
282
Highest 10% Earn:
$82,000
Location Quotient:
1.37

2. Illinois

Total Call Center Analyst Jobs:
1,473
Highest 10% Earn:
$81,000
Location Quotient:
1.18

3. Rhode Island

Total Call Center Analyst Jobs:
112
Highest 10% Earn:
$86,000
Location Quotient:
0.88
Full List Of Best States For Call Center Analysts

How Do Call Center Analyst Rate Their Jobs?

Working as a Call Center Analyst? Share your experience anonymously.
Do you work as a Call Center Analyst?
Rate how you like work as Call Center Analyst. It's anonymous and will only take a minute.

Top Call Center Analyst Employers

Most Common Employers For Call Center Analyst

RankCompanyAverage SalaryHourly RateJob Openings
1IBM$74,148$35.6510
2Dell$68,309$32.8422
3Citi$65,659$31.576
4JPMorgan Chase & Co.$62,091$29.858
5USAA$51,903$24.955
6BPA Quality$51,493$24.769
7Comcast Technology Solutions$49,830$23.966
8InterAction$47,650$22.9115
9Applied Card Systems$47,364$22.777
10Verizon Communications$39,806$19.146

Call Center Analyst Videos