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The differences between call center analysts and client services analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a call center analyst and a client services analyst. Additionally, a client services analyst has an average salary of $63,202, which is higher than the $47,153 average annual salary of a call center analyst.
The top three skills for a call center analyst include powerpoint, SQL and avaya. The most important skills for a client services analyst are customer service, client service, and powerpoint.
| Call Center Analyst | Client Services Analyst | |
| Yearly salary | $47,153 | $63,202 |
| Hourly rate | $22.67 | $30.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 44,065 | 97,374 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 71% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Call center analysts monitor and provide actionable insight and assess customer experience during their interaction with the call center associates. The analysts collect information to help improve call center agents. They use an evaluation form to capture any important information. It is their responsibility to have a successful service delivery from entity to entity. They make certain that their enterprise contains consistent service output and establish monthly reports of the success of the company.
A client service analyst examines a customer service department's operation and gives directions on ways to enhance productivity and customer satisfaction levels. Customer service analysts can create strategies and techniques to improve the service department's effectiveness by using data, which includes customer satisfaction reports, complaint logs, and surveys. They are part of the customer service department, which can directly with customers helping to resolve issues and customer dissatisfaction. Their duties include gathering data and perform research, developing strategies, training employees in new processes and strategies.
Call center analysts and client services analysts have different pay scales, as shown below.
| Call Center Analyst | Client Services Analyst | |
| Average salary | $47,153 | $63,202 |
| Salary range | Between $32,000 And $68,000 | Between $41,000 And $96,000 |
| Highest paying City | Quincy, MA | Westport, CT |
| Highest paying state | New York | Connecticut |
| Best paying company | Apple | Morgan Lewis |
| Best paying industry | Energy | Finance |
There are a few differences between a call center analyst and a client services analyst in terms of educational background:
| Call Center Analyst | Client Services Analyst | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 71% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between call center analysts' and client services analysts' demographics:
| Call Center Analyst | Client Services Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 48.8% Female, 51.2% | Male, 50.5% Female, 49.5% |
| Race ratio | Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |