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The differences between call center analysts and technical assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a call center analyst and a technical assistant. Additionally, a call center analyst has an average salary of $47,153, which is higher than the $34,159 average annual salary of a technical assistant.
The top three skills for a call center analyst include powerpoint, SQL and avaya. The most important skills for a technical assistant are patients, customer service, and patient care.
| Call Center Analyst | Technical Assistant | |
| Yearly salary | $47,153 | $34,159 |
| Hourly rate | $22.67 | $16.42 |
| Growth rate | 10% | 10% |
| Number of jobs | 44,065 | 73,750 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 53% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Call center analysts monitor and provide actionable insight and assess customer experience during their interaction with the call center associates. The analysts collect information to help improve call center agents. They use an evaluation form to capture any important information. It is their responsibility to have a successful service delivery from entity to entity. They make certain that their enterprise contains consistent service output and establish monthly reports of the success of the company.
A technical assistant is responsible for supporting business operations by doing administrative and technical tasks under a direct supervisor or tenured staff. Duties of a technical assistant include creating meeting reports, scheduling events, responding to clients' inquiries through email and phone calls, monitoring office inventories, basic troubleshooting on defective equipment, providing recommendations on product development, and analyzing operations processes. Technical assistants require strong time-management and multi-tasking skills to perform tasks in a fast-paced environment and high-level operations.
Call center analysts and technical assistants have different pay scales, as shown below.
| Call Center Analyst | Technical Assistant | |
| Average salary | $47,153 | $34,159 |
| Salary range | Between $32,000 And $68,000 | Between $22,000 And $51,000 |
| Highest paying City | Quincy, MA | Boston, MA |
| Highest paying state | New York | Massachusetts |
| Best paying company | Apple | The American Musical and Dramatic Academy |
| Best paying industry | Energy | Insurance |
There are a few differences between a call center analyst and a technical assistant in terms of educational background:
| Call Center Analyst | Technical Assistant | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between call center analysts' and technical assistants' demographics:
| Call Center Analyst | Technical Assistant | |
| Average age | 42 | 42 |
| Gender ratio | Male, 48.8% Female, 51.2% | Male, 54.8% Female, 45.2% |
| Race ratio | Black or African American, 11.9% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 11.9% White, 55.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |