Call center analyst demographics and statistics in the US
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Call center analyst demographics by:
Call center analyst gender statistics
51.2% of call center analysts are women and 48.8% of call center analysts are men.
- Female, 51.2%
- Male, 48.8%
Call center analyst gender ratio
| Gender | Percentages |
|---|---|
| Female | 51.2% |
| Male | 48.8% |
Call center analyst gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$48,883
Female income
$47,469
Call center analyst gender ratio over time
This data breaks down the percentage of men and women in call center analyst positions over time. Currently, 51.2% of call center analysts are female.
Call center analyst gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 42.31% | 57.69% |
| 2011 | 43.50% | 56.50% |
| 2012 | 45.28% | 54.72% |
| 2013 | 45.94% | 54.06% |
| 2014 | 46.43% | 53.57% |
| 2015 | 48.74% | 51.26% |
| 2016 | 48.92% | 51.08% |
| 2017 | 48.80% | 51.20% |
| 2018 | 49.77% | 50.23% |
| 2019 | 48.03% | 51.97% |
| 2020 | 48.70% | 51.30% |
| 2021 | 48.76% | 51.24% |
Call center analyst related jobs gender ratio
We compared call center analysts with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Call Center Analyst | 49% | 51% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Call center analyst demographics by race
The most common ethnicity among call center analysts is White, which makes up 55.8% of all call center analysts. Comparatively, 15.9% of call center analysts are Hispanic or Latino and 11.9% of call center analysts are Black or African American.
- White, 55.8%
- Hispanic or Latino, 15.9%
- Black or African American, 11.9%
- Asian, 10.5%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.5%
Call center analyst race
| Call center analyst race | Percentages |
|---|---|
| White | 55.8% |
| Hispanic or Latino | 15.9% |
| Black or African American | 11.9% |
| Asian | 10.5% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.5% |
Call center analyst race and ethnicity over time
See how call center analyst racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Call center analyst race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 64.42% | 12.39% | 7.13% | 12.96% |
| 2011 | 65.12% | 12.48% | 7.28% | 12.46% |
| 2012 | 63.85% | 12.72% | 7.53% | 13.10% |
| 2013 | 62.79% | 11.96% | 8.34% | 13.48% |
| 2014 | 62.50% | 12.17% | 7.98% | 14.19% |
| 2015 | 62.40% | 11.63% | 9.16% | 14.08% |
| 2016 | 62.19% | 11.60% | 9.14% | 13.97% |
| 2017 | 61.41% | 11.26% | 9.59% | 14.37% |
| 2018 | 61.52% | 11.22% | 9.68% | 14.11% |
| 2019 | 59.71% | 11.14% | 10.38% | 15.23% |
| 2020 | 57.67% | 11.71% | 10.16% | 15.40% |
| 2021 | 55.82% | 11.95% | 10.54% | 15.93% |
Call center analyst wage gap by race
According to our data, asian call center analysts have the highest average salary compared to other ethnicities. Black or african american call center analysts have the lowest average salary at $46,562.
| Ethnicity | Salary |
|---|---|
| Unknown | $47,385 |
| White | $48,379 |
| Black or African American | $46,562 |
| Asian | $54,966 |
| Hispanic or Latino | $47,573 |
Average call center analyst age
See how the average age of call center analysts varies based on ethnicity and gender.
Male
Female
Call center analyst age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Call center analyst age breakdown
The average age of call center analysts is 40+ years years old, representing 56% of the call center analyst population.
Call center analyst age breakdown
| Call Center Analyst Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Call center analyst educational attainment
The most common degree for call center analysts is bachelor's degree, with 56% of call center analysts earning that degree. The second and third most common degree levels are associate degree degree at 23% and associate degree degree at 8%.
- Bachelor's, 56%
- Associate, 23%
- High School Diploma, 8%
- Master's, 7%
- Other Degrees, 6%
Call center analysts by degree level
| Call center analyst degree | Percentages |
|---|---|
| Bachelor's | 56% |
| Associate | 23% |
| High School Diploma | 8% |
| Master's | 7% |
| Other Degrees | 6% |
Call center analyst jobs you might like
Call center analyst wage gap by degree level
According to the data, call center analysts with a Master's degree earn more than those without, at $58,642 annually. With a Doctorate degree, call center analysts earn a median annual income of $55,504 compared to $49,676 for call center analysts with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $58,642 |
| High School Diploma or Less | $43,594 |
| Bachelor's Degree | $49,676 |
| Doctorate Degree | $55,504 |
| Some College/ Associate Degree | $44,725 |
Call center analyst employment statistics
Most call center analysts work for a private in the finance industry.
Company size where call center analysts work
Below, you can see the size of companies where call center analysts work.
Call center analyst jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 7% |
| 50 - 100 employees | 10% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 27% |
| > 10,000 employees | 37% |
Call center analyst jobs by company type
Employees with the call center analyst job title have their preferences when it comes to working for a company. For instance, most call center analysts prefer to work at private companies over public companies.
Call center analyst jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 38% |
| Private | 57% |
| Government | 2% |
Call center analyst jobs by industry
The most common industries for call center analysts are finance, professional and technology.
Call center analyst industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 17% |
| Professional | 13% |
| Finance | 13% |
| Technology | 9% |
| Health Care | 8% |
| Insurance | 6% |
| Telecommunication | 5% |
| Retail | 5% |
| Media | 4% |
| Manufacturing | 4% |
| Hospitality | 2% |
| Government | 2% |
| Non Profits | 2% |
| Education | 2% |
| Energy | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Transportation | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Start-up | 1% |
| Real Estate | 1% |
Call center analyst turnover and employment statistics
Call center analyst unemployment rate over time
The unemployment rate for call center analysts between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Call center analyst unemployment rate by year
| Year | Call center analyst unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average call center analyst tenure
The average call center analyst stays at their job for 1-2 years, based on the 1,183 call center analysts resumes in Zippia's database.
Call center analyst tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 22% |
| 1-2 years | 36% |
| 3-4 years | 17% |
| 5-7 years | 13% |
| 8-10 years | 5% |
| 11+ years | 7% |
Call center analyst LGBT ratio compared to similar jobs
Review the percent of call center analysts that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Telecommunications System Analyst | 7.31% | 24,554 |
| Integration Consultant | 8.42% | 59,271 |
| Web Software Engineer | 8.46% | 285,408 |
| Manager, Information Assurance | 8.59% | 89,174 |
| Field System Engineer | 9.03% | 145,115 |
| Imaging Specialist | 10.54% | 21,696 |
| Call Center Analyst | 10.88% | - |
Similar call center analyst jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Telecommunications System Analyst | 7.31% | 24,554 |
| Integration Consultant | 8.42% | 59,271 |
| Web Software Engineer | 8.46% | 285,408 |
| Manager, Information Assurance | 8.59% | 89,174 |
| Field System Engineer | 9.03% | 145,115 |
| Imaging Specialist | 10.54% | 21,696 |
Foreign languages spoken by call center analysts
The most common foreign language among call center analysts is Spanish at 68.4%. The second-most popular foreign language spoken is Chinese at 5.3% and Japanese is the third-most popular at 5.3%.
- Spanish, 68.4%
- Chinese, 5.3%
- Japanese, 5.3%
- French, 5.3%
- Portuguese, 2.6%
- Other, 13.1%
Call center analyst languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 68.4% |
| Chinese | 5.3% |
| Japanese | 5.3% |
| French | 5.3% |
| Portuguese | 2.6% |
| Other | 13.1% |
