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Call Center Analyst Demographics in the US

Call Center Analyst Statistics by Race

The most common ethnicity among call center analysts is White, which makes up 61.4% of all call center analysts. Comparatively, there are 14.3% of the Hispanic or Latino ethnicity and 11.1% of the Black or African American ethnicity.

Job Title
  • White, 61.4%
  • Hispanic or Latino, 14.3%
  • Black or African American, 11.1%
  • Asian, 9.7%
  • Unknown, 3.0%
  • American Indian and Alaska Native, 0.5%

Foreign Languages Spoken By Call Center Analysts

The chart below shows that 68.4% of call center analysts speak Spanish. The second-most popular foreign language spoken is Chinese at 5.3% and Japanese is the third-most popular at 5.3%.

Job Title
  • Spanish, 68.4%
  • Chinese, 5.3%
  • Japanese, 5.3%
  • French, 5.3%
  • Portuguese, 2.6%
  • Other, 13.1%

Types of Call Center Analyst Degree Levels

We assessed our data to determine the typical level of education for call center analysts. The most common degree for call center analysts is bachelor's degree. In fact, 49% of call center analysts earn that degree. A close second is associate degree with 19% and rounding it off is high school diploma with 7%.

Job Title
  • Bachelors degree, 49%
  • Associate degree, 19%
  • High School Diploma degree, 7%
  • Masters degree, 6%
  • Other Degrees, 19%

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Call Center Analyst Employment Statistics

This section highlights the information we gathered about the types of businesses and industries that employ call center analysts. We found that the most common company type is private. In addition, the industry that employs the most call center analysts is the finance industry.

Company Size

We created this chart to show you the average size of companies that typically hire call center analysts.

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< 50 employees

50 - 100 employees

100 - 500 employees

500 - 1,000 employees

1,000 - 10,000 employees

> 10,000

The Types Of Companies Call Center Analyst Work In

Employees with the call center analyst job title have their preferences when it comes to working for a company. For instance, most call center analysts prefer to work at private companies over public companies.

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Public

Private

Government

Education

Top Industries Hiring Call Center Analysts

Just based on the number of employees within each industry, we were able to determine the most common industries that employ call center analysts. Those industries include finance, technology and professional.

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Fortune 500

Finance

Technology

Professional

Health Care

Call Center Analyst Diversity

From race to gender and even age, we found the average demographic information on those who work as call center analysts. Keep reading to find out what the results for call center analysts were.

Call Center Analyst Race And Ethnicity Over Time

Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2008-2018 among call center analysts.

  • White
  • Asian
  • Hispanic or Latino
  • Black or African American

Call Center Analyst Gender Over Time

This data shows how men and women predominate in the call center analyst position over time.

Male
Female
79%
77%
74%
72%
69%
67%
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018

Call Center Analyst Unemployment Rate Over Time

The Bureau of Labor Statistics came in clutch when it came down to figuring out how the unemployment rate has changed over time. Between 2008 and 2018, this is how the number of call center analysts changed.

  • Unemployment rate

Average Age of a Call Center Analyst Based On Race And Gender

We determined the average age of call center analysts based on ethnicity and gender.

Male
Female

The Average Number of Years That Call Center Analyst Stay in a Job

By looking over 1,183 call center analysts resumes, we figured out that the average call center analyst enjoys staying at their job for 1-2 years for a percentage of 36%.

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Less than one year

1-2 years

3-4 years

5-7 years

8-10 years

11+ years

Call Center Analyst Age Breakdown

This chart breaks down the ages of call center analyst employees. Interestingly enough, the average age of call center analysts is 40+ years old, which represents 55% of the population.

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20-30 years

30-40 years

40+ years

Call Center Analyst Male to Female Ratio

We compared this job title with other job titles to see how gender percentages varied. As you can see, senior data center engineer and senior windows engineer have the biggest difference in gender.

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Job Titleascdesc
Maleasc
Femaleascdesc
Informatics Nurse Specialist14%82%
Clinical Support Specialist21%73%
Clinic Administrator23%72%
Call Center Analyst46%51%
Computer Mechanic93%2%
Senior Windows Engineer93%4%
Senior Data Center Engineer96%2%
Male
Female
100%
75%
50%
25%
0%
Senior Data Center Engineer
Senior Windows Engineer
Computer Mechanic
Call Center Analyst
Clinic Administrator
Clinical Support Specialist
Informatics Nurse Specialist
0%
25%
50%
75%
100%

Call Center Analyst Jobs

Call Center Analyst Gender Pay Gap

male-income
Male Income
$46,095
female-income
Female Income
$44,232

Call Center Analyst Income By Gender And Race/Ethnicity

We found interesting that Asian men and Asian women make more money compared to others.

  • Male
  • Female
$53,342
$51,577
$49,812
$48,047
$46,282
$44,517
$42,752
$40,987
Asian
Black or African American
Hispanic or Latino
White

Call Center Analyst Income By Race/Ethnicity And Education

This chart shows the impact that education has on the income level of different ethnicities.

All Race and Ethnicity
Educationascdesc
Incomeasc
High School Diploma or Less$48,814
Some College/ Associate Degree$49,812
Bachelor's Degree$54,770
Master's Degree$60,990

Call Center Analyst Income By Race/Ethnicity And Education

This chart shows the impact that education has on the income level of different ethnicities.

  • Asian
  • Black or African American
  • Hispanic or Latino
  • White
$69,654
$65,322
$60,990
$56,657
$52,325
$47,993
$43,660
$39,328
High School Diploma or Less
Some College/ Associate Degree
Bachelor's Degree
Master's Degree

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Call Center Analyst Heatmaps

The amount you can make as a call center analyst can depend on where you live. For example, the highest salary of call center analysts is $70,572. Use our chart to find out where that salary is located.

Where Do Call Center Analysts Earn The Most?

The map here shows where call center analysts earn the highest salaries in the U.S. The darker areas across the 50 states highlight the highest salaries.

Average Salary

Where Are Call Center Analysts Located?

By looking through more than 1,183 resumes, we found that the most popular places for call center analysts are GA, Atlanta and NC, Charlotte.

Number of Call Center Analysts