Call Center Analyst Education Requirements And Degrees

There are several education requirements to become a call center analyst. Call center analysts usually study business, computer science or computer information systems. 49% of call center analysts hold a bachelor's degree and 19% hold a associate degree. We found these by analyzing 1,183 call center analyst resumes to investigate the topic of call center analyst education more precisely.

The most common colleges for students to pursue their goal of becoming a call center analyst are Old Dominion University and Miami Dade College.

For those who would rather stay in your pajamas during the day, we prepared some online courses that can help in call center analyst education paths.

What Degree Should I Get to Become a Call Center Analyst ?

We assessed our data to determine the typical level of education for call center analysts. The most common degree for call center analysts is bachelor's degree. In fact, 49% of call center analysts earn that degree. A close second is associate degree with 19% and rounding it off is high school diploma with 7%.

  • Bachelors degree, 49%
  • Associate degree, 19%
  • High School Diploma degree, 7%
  • Masters degree, 6%
  • Other Degrees, 19%
What Should I Major in to Become a Call Center Analyst ?

According to our resume data, most call center analysts, 30% to be exact, major in business. Some other common majors for a call center analyst include computer science and computer information systems majors.

Most Common Colleges for Call Center Analyst

Here are the most common colleges for a call center analyst career in the US based on their resumes. Call center analysts often get their degree in Old Dominion University, Miami Dade College, and Villanova University.

Old Dominion University

Miami Dade College

Villanova University

College of Southern Nevada

University of Phoenix

Average Call Center Analyst Salary by Education Level

Call center analysts with a Masters degree earn more than those without, at $56,438 annually. With a Bachelors degree, call center analysts earn a median annual income of $50,683 compared to $46,095 for call center analysts with an Associate degree.

High School Diploma or Less

Some College/ Associate Degree

Bachelor's Degree

Master's Degree

Educationascdesc
Salaryascdesc
High School Diploma or Less$45,171
Some College/ Associate Degree$46,095
Bachelor's Degree$50,683
Master's Degree$56,438

Call Center Analyst Jobs You Might Like

Most Common Certifications For Call Center Analyst

1. CompTIA A+ Certification

CompTIA A+ certification validates the knowledge and skills of entry-level computer service technicians. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. CompTIA A+ confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking.

CompTIA A+ certification validates the knowledge and skills of entry-level computer service technicians. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. CompTIA A+ confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking.

Certification Details
  • More than two years of education or training after high school required? No
  • More than two years of work experience required? No
  • Oral or Written Exam Required? Yes
  • Renewal Required? Every 3 year(s)
Course That Help You To Prepare For Certification
CompTIA A+ Certification Preparation: Learn the Basics of IT
udemy
3.6
(173)

Entry Level Jobs For Becoming A Call Center Analyst

Top Online Courses For Call Center Analysts

Sometimes things are just better when you get to stay in your pajamas all day. That includes school. We found top courses for call center analysts from Udemy, Coursera, EDX, and ed2go that will help you advance in your career. Here are essential skills you need to be a call center analyst:

  • Powerpoint
  • Workforce
  • Sql
If you want to improve call center analysts skills these courses could help you in this.

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Creating Classroom Centers
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IT Troubleshooting Skill Training
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Cold Calling for B2B Sales: How to Prospect over the Phone
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B2B Sales Skill: How to Cold Call over the Phone with Purpose, Navigate through Gatekeepers and Set Client Meetings...

Start Improving Customer Service
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Creating a Customer Service advantage in Your department or business through communication and Customer Management...

Human-Centered Design for Inclusive Innovation
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This course introduces the principles and practices of human-centered design (also sometimes called "design thinking") which are essential for developing innovative and inclusive products, services, processes and policies. You will learn by doing, experiencing the design process through exercises and a mini-bootcamp. In this course, you will learn about and experience key human-centered design practices: empathize, reframe, ideate, prototype and test. You will learn why human-centered design is...

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Customer Experiences with Contact Center AI
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Brilliant Customer Service: How to Impress your Customers!
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Learn how Azure Active Directory, On-Premises Active directory and Azure AD Domain Services integrate with each other...

Security Operations Center - SOC Training
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Contact Center AI: Operations and Implementation
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Online Classes For Landing a Career in Tech

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Top 10 Colleges For Call Center Analysts

In a lot of cases, a higher education can mean a higher salary or even a better job. That's why we found out the best colleges for call center analysts. We based this list on these metrics: admissions rate, retention rate, mean earnings of students working, ratio of working vs. non-working students 10 years after admission, average cost of attendance and median debt for graduates.

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177

Top 10 Affordable Colleges For Call Center Analysts

If those top 10 were a bit out of your price range, you might want to check these schools instead. After factoring in in-state tuition and fees, average cost of attendance, admissions rate, average net price and mean earnings after 6 years, we found that these are the most affordable schools for call center analysts.

1. SUNY Farmingdale

Farmingdale, NY • Private

In-State Tuition
$8,306
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$16,091

2. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$16,714

3. Baruch College of the City University of New York

New York, NY • Private

In-State Tuition
$7,262
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$14,046

4. California State University - Dominguez Hills

Carson, CA • Private

In-State Tuition
$6,942
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$14,469

5. Brooklyn College of the City University of New York

Brooklyn, NY • Private

In-State Tuition
$7,240
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$13,991

6. Brigham Young University

Provo, UT • Private

In-State Tuition
$5,620
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$18,136

7. SUNY Polytechnic Institute

Utica, NY • Private

In-State Tuition
$8,238
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$21,567

8. USF Sarasota-Manatee

Sarasota, FL • Private

In-State Tuition
$5,587
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$13,043

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$22,990

10. Clayton State University

Morrow, GA • Private

In-State Tuition
$5,419
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$17,697

Top 10 Hardest Colleges To Get Into For Call Center Analysts

Some people like a challenge. Well, we challenge you to get into one of these schools. It's not going to be easy. We know this based on these institutions' admissions rates, average SAT scores accepted, median ACT scores accepted and mean earnings of students 6 years after admission.

1. Stanford University

Stanford, CA • Private

Admissions Rate
4%
SAT Average
1,497

2. Northwestern University

Evanston, IL • Private

Admissions Rate
8%
SAT Average
1,508

3. University of Pennsylvania

Philadelphia, PA • Private

Admissions Rate
8%
SAT Average
1,492

4. Boston University

Boston, MA • Private

Admissions Rate
22%
SAT Average
1,420

5. New York University

New York, NY • Private

Admissions Rate
20%
SAT Average
1,419

6. University of Southern California

Los Angeles, CA • Private

Admissions Rate
13%
SAT Average
1,445

7. Villanova University

Villanova, PA • Private

Admissions Rate
29%
SAT Average
1,407

8. Bentley University

Waltham, MA • Private

Admissions Rate
43%
SAT Average
1,338

9. SUNY at Binghamton

Vestal, NY • Private

Admissions Rate
40%
SAT Average
1,376

10. Brandeis University

Waltham, MA • Private

Admissions Rate
31%
SAT Average
1,398

Top 10 Easier To Apply Colleges For Call Center Analysts

Why make getting a job harder on yourself than it has to be? With these colleges, you're sure to be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores and average salary of students 6 years after graduation in order to uncover which were the easiest schools to get into.

1. Oklahoma Wesleyan University

Bartlesville, OK • Private

Admissions Rate
68%
SAT Average
964

2. Notre Dame de Namur University

Belmont, CA • Private

Admissions Rate
82%
SAT Average
983

3. Holy Names University

Oakland, CA • Private

Admissions Rate
70%
SAT Average
849

4. Notre Dame College

Cleveland, OH • Private

Admissions Rate
90%
SAT Average
994

5. LIM College

New York, NY • Private

Admissions Rate
83%
SAT Average
1,061

6. Nyack College

New York, NY • Private

Admissions Rate
98%
SAT Average
999

7. Life University

Marietta, GA • Private

Admissions Rate
94%
SAT Average
979

8. D'Youville College

Buffalo, NY • Private

Admissions Rate
100%
SAT Average
1,072

9. Presentation College

Aberdeen, SD • Private

Admissions Rate
97%
SAT Average
1,050

10. Oregon Institute of Technology

Klamath Falls, OR • Private

Admissions Rate
96%
SAT Average
1,139

Call Center Analyst Internship Jobs

Call Center Analyst Jobs

Updated April 30, 2021