Average Call Center Analyst Salary
$46,000 yearly
$16.43 hourly
Updated July 8, 2021
$34,000
10 %
$46,000
Median
$64,000
90 %
Did you know that the average call center analyst makes $46,938 per year? That's valued at $22.57 per hour! The range surrounding that average can vary between $34,000 and $64,000, meaning call center analysts have the opportunity to earn more once they move past entry-level roles. Most call center analysts find a job with finance and technology companies, while others work for technology, retail, and health care companies to make more money. Those aren't the only places you can earn a higher paycheck. Massachusetts, Rhode Island and California are the top states in the U.S. to pay call center analysts the highest salaries.

Average Call Center Analyst Salary By State

The darker areas on the map show where call center analysts earn the highest salaries across all 50 states.

Average Salary

Call Center Analyst average salary by State

StateascdescAvg. salaryascdescHourly rateascdesc
Alabama
Alabama
$42,498
$42,498
$20.43
$20.43
Alaska
Alaska
$60,355
$60,355
$29.02
$29.02
Arizona
Arizona
$45,330
$45,330
$21.79
$21.79
Arkansas
Arkansas
$43,054
$43,054
$20.70
$20.70
California
California
$66,203
$66,203
$31.83
$31.83
Colorado
Colorado
$50,675
$50,675
$24.36
$24.36
Connecticut
Connecticut
$66,098
$66,098
$31.78
$31.78
Delaware
Delaware
$55,713
$55,713
$26.79
$26.79
District of Columbia
District of Columbia
$57,012
$57,012
$27.41
$27.41
Florida
Florida
$54,073
$54,073
$26.00
$26.00
Georgia
Georgia
$48,577
$48,577
$23.35
$23.35
Hawaii
Hawaii
$51,104
$51,104
$24.57
$24.57
Idaho
Idaho
$42,249
$42,249
$20.31
$20.31
Illinois
Illinois
$43,575
$43,575
$20.95
$20.95
Indiana
Indiana
$39,024
$39,024
$18.76
$18.76
Iowa
Iowa
$42,441
$42,441
$20.40
$20.40
Kansas
Kansas
$44,586
$44,586
$21.44
$21.44
Kentucky
Kentucky
$38,342
$38,342
$18.43
$18.43
Louisiana
Louisiana
$56,465
$56,465
$27.15
$27.15
Maine
Maine
$44,099
$44,099
$21.20
$21.20
Maryland
Maryland
$52,124
$52,124
$25.06
$25.06
Massachusetts
Massachusetts
$69,276
$69,276
$33.31
$33.31
Michigan
Michigan
$47,089
$47,089
$22.64
$22.64
Minnesota
Minnesota
$46,632
$46,632
$22.42
$22.42
Mississippi
Mississippi
$45,013
$45,013
$21.64
$21.64
Missouri
Missouri
$40,560
$40,560
$19.50
$19.50
Montana
Montana
$36,303
$36,303
$17.45
$17.45
Nebraska
Nebraska
$43,237
$43,237
$20.79
$20.79
Nevada
Nevada
$54,236
$54,236
$26.07
$26.07
New Hampshire
New Hampshire
$57,102
$57,102
$27.45
$27.45
New Jersey
New Jersey
$60,864
$60,864
$29.26
$29.26
New Mexico
New Mexico
$41,461
$41,461
$19.93
$19.93
New York
New York
$53,144
$53,144
$25.55
$25.55
North Carolina
North Carolina
$45,826
$45,826
$22.03
$22.03
North Dakota
North Dakota
$42,531
$42,531
$20.45
$20.45
Ohio
Ohio
$45,619
$45,619
$21.93
$21.93
Oklahoma
Oklahoma
$47,217
$47,217
$22.70
$22.70
Oregon
Oregon
$63,827
$63,827
$30.69
$30.69
Pennsylvania
Pennsylvania
$55,043
$55,043
$26.46
$26.46
Rhode Island
Rhode Island
$66,919
$66,919
$32.17
$32.17
South Carolina
South Carolina
$42,328
$42,328
$20.35
$20.35
South Dakota
South Dakota
$31,120
$31,120
$14.96
$14.96
Tennessee
Tennessee
$40,706
$40,706
$19.57
$19.57
Texas
Texas
$49,462
$49,462
$23.78
$23.78
Utah
Utah
$45,623
$45,623
$21.93
$21.93
Vermont
Vermont
$42,274
$42,274
$20.32
$20.32
Virginia
Virginia
$48,479
$48,479
$23.31
$23.31
Washington
Washington
$61,868
$61,868
$29.74
$29.74
West Virginia
West Virginia
$37,084
$37,084
$17.83
$17.83
Wisconsin
Wisconsin
$46,000
$46,000
$22.12
$22.12
Wyoming
Wyoming
$44,863
$44,863
$21.57
$21.57

Highest Paying Cities For Call Center Analyst

0 selections
CityascdescAvg. salaryascdescHourly rateascdesc
Hartford, CT
Hartford, CT
$65,644
$65,644
$31.56
$31.56
Victorville, CA
Victorville, CA
$62,817
$62,817
$30.20
$30.20
Newark, NJ
Newark, NJ
$61,135
$61,135
$29.39
$29.39
Boca Raton, FL
Boca Raton, FL
$54,167
$54,167
$26.04
$26.04
Irving, TX
Irving, TX
$49,417
$49,417
$23.76
$23.76
Brooklyn Park, MN
Brooklyn Park, MN
$46,679
$46,679
$22.44
$22.44

The largest raises come from changing jobs.

See what's out there.

Average Call Center Analyst Salary Over Time

Compare salaries for individual cities or states with the national average.

Location

    How Much Do Call Center Analysts Make In Different Industries?

    The salary for a call center analyst can vary depending on what industry the job is in. The highest salaries for call center analysts tend to be found in technology, retail, and health care companies. In fact, call center analysts can make a yearly salary of $61,310 while working for technology companies.
    Industry
    Avg. Salary
    Range
    1. Technology
    $61,310
    Avg. Salary
    $37k
    $80k
    2. Retail
    $52,285
    Avg. Salary
    $37k
    $80k
    3. Health Care
    $51,159
    Avg. Salary
    $37k
    $80k
    4. Finance
    $47,519
    Avg. Salary
    $37k
    $80k
    5. Insurance
    $46,210
    Avg. Salary
    $37k
    $80k
    6. Transportation
    $41,877
    Avg. Salary
    $37k
    $80k

    High Paying Call Center Analyst Jobs

    Average JOB Salary by Field

    Trainee

    Avg. salary: $34,935

    Trainees' general responsibility is to familiarize themselves with the best practices and processes of their chosen careers. Some of the trainee's duties include shadowing with a tenured employee to understand various tasks, taking practical examinations to test knowledge extent, maintaining the eagerness to learn and a positive working attitude, assisting with customer inquiries, escalating concerns, and maintaining record progress. A trainee should be a team player, a fast learner, and the ability to handle constructive criticisms for improvement.
    20,290 Trainee Jobs
    Information Technology Technician

    Avg. salary: $61,287

    An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.
    58,267 Information Technology Technician Jobs
    Technical Support Technician

    Avg. salary: $39,444

    Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.
    91,332 Technical Support Technician Jobs
    Technical Support Representative

    Avg. salary: $33,091

    Technical Support Representatives specialize in customer support through calls or correspondence. Among the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary. Furthermore, a Technical Support Representative must coordinate with supervisors at all times, remain patient and proactive, and as well as maintain and organize records of each handled calls.
    111,243 Technical Support Representative Jobs
    Lead Technician

    Avg. salary: $82,695

    Lead technicians are technicians who oversee the technical needs of a specific project or department. They are usually tenured employees, and their familiarity with the company's technical and technological processes, software, and hardware would be a great advantage in succeeding in their role. Lead technicians are responsible for installing, updating, and maintaining various software and hardware components in the office. They often manage a group of technicians, and they ensure that the group they manage is properly trained and well-versed on the processes of the company. Lead technicians are expected to have strong analytical skills and decision-making skills.
    108,598 Lead Technician Jobs
    Computer Technician

    Avg. salary: $36,317

    Computer technicians are skilled information technology professionals who handle concerns related to computers. They are responsible for assisting clients in software installations, troubleshooting needs, and repair needs. Computer technicians handle the maintenance and repair of both software and hardware of computers. They should be able to quickly pinpoint the causes of computer problems that the client encounters. They should also be able to answer the clients' computer-related inquiries and provide advice on proper computer handling. Computer technicians should have good analytical skills and decision-making skills.
    53,472 Computer Technician Jobs

    Call Center Analyst Salaries By Years Of Experience

    The salary for a call center analyst can vary depending on the years of experience that a person has, from entry level to senior level. Data on how experience level affects total compensation is provided by the Bureau of Labor Statistics (BLS) as part of their National Compensation Survey, which is based on factors such as knowledge, complexity, contacts, and environment.

    Which Companies Pay Call Center Analysts The Most?

    If you insist on knowing when your check is going to come and for how much, then you'd be better off working for companies like Apple and VITAS Healthcare as they offer the highest salaries for call center analysts.
    Company
    Company
    Avg. Salary
    Range
    $32k
    $97k
    $68,672
    $32k
    $97k

    Recently Added Call Center Analyst Salaries

    Location
    CompanyascdescJobascdescLocationascdescDate AddedascdescSalaryascdesc
    Call Center Analyst
    Call Center Analyst
    Mechanicsburg, PA
    Mechanicsburg, PA
    06/19/2021
    06/19/2021
    $29,218
    $29,218
    06/19/2021
    Public Health Foundation Enterprises, In
    Public Health Foundation Enterprises, In
    Call Center Program Analyst
    Call Center Program Analyst
    Call Center Program Analyst
    Richmond, CA
    Richmond, CA
    06/17/2021
    06/17/2021
    $75,000
    $75,000
    06/17/2021
    XXX
    XXX
    Call Center + Commission Rapid City
    Call Center + Commission Rapid City
    Call Center + Commission Rapid City
    Blackhawk, SD
    Blackhawk, SD
    05/30/2021
    05/30/2021
    $31,305
    $31,305
    05/30/2021
    XXX
    XXX
    Call Center + Commission Rapid City
    Call Center + Commission Rapid City
    Call Center + Commission Rapid City
    Box Elder, SD
    Box Elder, SD
    05/30/2021
    05/30/2021
    $31,305
    $31,305
    05/30/2021
    Call Center Forecasting Analyst-Telecommute
    Call Center Forecasting Analyst-Telecommute
    Columbia, MD
    Columbia, MD
    05/25/2021
    05/25/2021
    $53,490
    $53,490
    05/25/2021
    Charter Spectrum
    Charter Spectrum
    Call Center Sales (Bilingual Spanish, Plus Commission and Incentives!
    Call Center Sales (Bilingual Spanish, Plus Commission and Incentives!
    Call Center Sales (Bilingual Spanish, Plus Commission and Incentives!
    Auburndale, FL
    Auburndale, FL
    05/25/2021
    05/25/2021
    $48,104
    $48,104
    05/25/2021
    Call Center Sales, Plus Commission and Incentives!
    Call Center Sales, Plus Commission and Incentives!
    Columbus, OH
    Columbus, OH
    05/24/2021
    05/24/2021
    $55,095
    $55,095
    05/24/2021
    Call Center Sales, Plus Commission and Incentives!
    Call Center Sales, Plus Commission and Incentives!
    Austin, TX
    Austin, TX
    05/24/2021
    05/24/2021
    $50,704
    $50,704
    05/24/2021
    Call Center Sales (Bilingual Spanish, Plus Commission and Incentives!
    Call Center Sales (Bilingual Spanish, Plus Commission and Incentives!
    El Paso, TX
    El Paso, TX
    05/24/2021
    05/24/2021
    $56,095
    $56,095
    05/24/2021
    Call Center Position Available
    Call Center Position Available
    Cope, SC
    Cope, SC
    05/24/2021
    05/24/2021
    $25,044
    $25,044
    05/24/2021

    Average Call Center Analyst Salary by Demographic

    Call Center Analyst Gender Pay Gap

    male-income
    Male Income
    $46,095
    female-income
    Female Income
    $44,232
    Median Call Center Analyst Income by Race
    Asian call center analysts have the highest average salary compared to other ethnicities. Black or african american call center analysts have the lowest average salary at $43,653.
    $50,000
    $48,000
    $46,000
    $44,000
    $42,000
    White
    Black or African American
    Asian
    Unknown
    Hispanic or Latino
    Ethnicityascdesc
    Salaryascdesc
    White$44,837
    Black or African American$43,653
    Asian$48,806
    Unknown$43,696
    Hispanic or Latino$44,825
    Average Call Center Analyst Salary by Education Level
    Call center analysts with a Masters degree earn more than those without, at $56,438 annually. With a Bachelors degree, call center analysts earn a median annual income of $50,683 compared to $46,095 for call center analysts with an Associate degree.
    $58,000
    $55,000
    $52,000
    $49,000
    $46,000
    $43,000
    High School Diploma or Less
    Some College/ Associate Degree
    Bachelor's Degree
    Master's Degree
    Educationascdesc
    Salaryascdesc
    High School Diploma or Less$45,171
    Some College/ Associate Degree$46,095
    Bachelor's Degree$50,683
    Master's Degree$56,438