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Job outlook for call center analysts in the United States
Are call center analyst jobs in demand?
Call center analyst job and salary trends over time
Call center analyst jobs over time
Call center analyst job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 1,466 | 0.00% |
| 2020 | 1,130 | 0.00% |
| 2019 | 1,536 | 0.00% |
| 2018 | 503 | 0.00% |
| 2017 | 490 | 0.00% |
Average call center analyst salary over time
Call center analyst salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $47,153 | $22.67 | +3.4% |
| 2024 | $45,600 | $21.92 | +2.3% |
| 2023 | $44,567 | $21.43 | +1.5% |
| 2022 | $43,894 | $21.10 | +1.7% |
| 2021 | $43,177 | $20.76 | +1.6% |
Call center analyst jobs by state
Most common states for call center analysts
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | North Dakota | 755,393 | 289 | 38% |
| 2 | South Dakota | 869,666 | 282 | 32% |
| 3 | Montana | 1,050,493 | 302 | 29% |
| 4 | District of Columbia | 693,972 | 186 | 27% |
| 5 | Nebraska | 1,920,076 | 501 | 26% |
| 6 | Iowa | 3,145,711 | 775 | 25% |
| 7 | West Virginia | 1,815,857 | 402 | 22% |
| 8 | Wyoming | 579,315 | 125 | 22% |
| 9 | Kansas | 2,913,123 | 605 | 21% |
| 10 | Maine | 1,335,907 | 268 | 20% |
| 11 | Virginia | 8,470,020 | 1,392 | 16% |
| 12 | Missouri | 6,113,532 | 890 | 15% |
| 13 | Minnesota | 5,576,606 | 857 | 15% |
| 14 | Kentucky | 4,454,189 | 663 | 15% |
| 15 | New Mexico | 2,088,070 | 282 | 14% |
| 16 | Idaho | 1,716,943 | 241 | 14% |
| 17 | Delaware | 961,939 | 124 | 13% |
| 18 | Pennsylvania | 12,805,537 | 1,535 | 12% |
| 19 | Illinois | 12,802,023 | 1,473 | 12% |
| 20 | Maryland | 6,052,177 | 704 | 12% |
Most common cities for call center analysts
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Cheshire | 1 | 3% | $55,807 |
| 2 | Miami Lakes | 1 | 3% | $45,589 |
| 3 | Alpharetta | 1 | 2% | $48,896 |
| 4 | Cypress | 1 | 2% | $53,728 |
| 5 | Keller | 1 | 2% | $47,618 |
| 6 | Arlington Heights | 1 | 1% | $55,896 |
| 7 | Waukesha | 1 | 1% | $49,658 |
| 8 | West Valley City | 1 | 1% | $40,798 |
| 9 | Boston | 1 | 0% | $58,448 |
| 10 | Chandler | 1 | 0% | $44,437 |
| 11 | Charlotte | 1 | 0% | $48,417 |
| 12 | Denver | 1 | 0% | $48,406 |
| 13 | El Paso | 1 | 0% | $48,543 |
| 14 | Tampa | 1 | 0% | $46,498 |
| 15 | Tulsa | 1 | 0% | $43,769 |
| 16 | Winston-Salem | 1 | 0% | $49,183 |
Call Center Analyst job outlook: Expert opinions
Our panel of call center analyst experts
UMass Lowell
Merrimack College
University of Cincinnati Clermont College
University of Washington
University of Southern Maine
Western Kentucky University
John Jay College of Criminal Justice of the City University of New York
University of California, Santa Cruz
University of Minnesota - Twin Cities
Coastal Carolina University
Drexel University
Molloy College
New Jersey Institute of Technology
University of New Mexico
Wake Forest University
Christopher Newport University
Michael Ciuchta Ph.D.
Associate Professor, Program Coordinator, Masters of Science in EntrepreneurshipUMass Lowell
Department of Marketing, Entrepreneurship & Innovation
What Call Center Analyst skills would you recommend for someone trying to advance their career?
Michael Ciuchta Ph.D.: Obviously we are seeing a tremendous increase in AI and other digital technologies. These will become a more crucial skill set for many careers going forward. But I wouldn't downplay the role of what are traditionally seen as soft skills like empathy, communications, and judgment. Not only can these distinguish you from robots but from your human competitors as well.
What will help Call Center Analysts increase their earning potential?
Michael Ciuchta Ph.D.: If all you want is the highest potential starting salary, then you should aim for careers that offer them. But that is a shortsighted way to view things. For example, many careers that have tournament-like pay structures (think entertainment) often have very low starting salaries but the so-called winners enjoy outsized financial gains. If you are thinking about a more traditional career, I think it's important to make sure you are more valuable to your employer than they are to you. This means you have to market yourself, both to your current employer as well as to potential ones. Of course, this approach may not be for everyone and maximizing your salary potential is only one thing you should be considering when assessing job and career opportunities.
What general advice would you give to a Call Center Analyst?
Melissa Zimdars: To remember that you're going to learn a lot on the job and that failure is part of the learning process. It's okay to ask questions and to not know things, but you must be willing to take feedback, adjust, and grow.
What will help Call Center Analysts increase their earning potential?
Melissa Zimdars: Recognize that your first career opportunity won't be your last. If the job you land after college does not have opportunities for growth or advancement, it's imperative that you keep an eye out for them elsewhere as you continue to gain experience in your field.
Fawen Zhang PhD
Professor of AudiologyUniversity of Cincinnati Clermont College
Communication Disorders Sciences And Services
What general advice would you give to a Call Center Analyst?
Fawen Zhang PhD: This is perfect! Thank you so much. We will be sure to feature your response in the article and send a draft over for your review before we promote it.
What Call Center Analyst skills would you recommend for someone trying to advance their career?
Victor Menaldo: Interacting with AI and knowing how to best exploit it to get the most out of it: increase productivity and value added in whatever field one is in.
Tove Rasmussen
LecturerUniversity of Southern Maine
Specialized Sales, Merchandising And Marketing Operations
What general advice would you give to a Call Center Analyst?
Tove Rasmussen: Tove Rasmussen advises graduates beginning their career in the field to...
What Call Center Analyst skills would you recommend for someone trying to advance their career?
Tove Rasmussen: Tove Rasmussen believes that the skills that will become more important and prevalent in the field in the next 3-5 years are...
What Call Center Analyst skills would you recommend for someone trying to advance their career?
Timothy Rich PhD: Think about the types of jobs that interest you and the skills necessary for those jobs early. So many students start thinking about post-graduation life spring their senior year, when it should be an incremental process much earlier. Another pieces of advice would be to talk to faculty and alum about your interests, find internship or research opportunities when possible, and try to figure out early your strengths and weaknesses. It's easy for students, especially high performing ones, to not fully consider what their weaknesses are. I encourage students to jot down what they see as their skills too and to share them with others. It helps them to identify what's a common skill versus something that might make them stick out.
Professor Shonna Trinch Ph.D.
ProfessorJohn Jay College of Criminal Justice of the City University of New York
Ethnic, Cultural Minority, Gender, And Group Studies
What general advice would you give to a Call Center Analyst?
Professor Shonna Trinch Ph.D.: Being able to negotiate a salary is also a skill that students need to learn and one that is rarely taught in college. Students need to be able to ask for more than they are offered, but also take jobs at entry levels, prove themselves and then ask for an increase in pay six months into the job after they have shown that they are doing the work and achieving their goals.
What Call Center Analyst skills would you recommend for someone trying to advance their career?
Professor Shonna Trinch Ph.D.: Analysis and critical thinking, writing and making strong arguments are indispensable job market skills. Concepts such as 'ethnicity,' 'gender' and 'minority' are constructed in social and historical spaces and times, and students with college degrees can help de-naturalize these categories to make others understand how policy, programming and marketing might not be achieving their stated goals.
What will help Call Center Analysts increase their earning potential?
Professor Shonna Trinch Ph.D.: My advice to anyone graduating in any field is to think about the skills they have acquired in college and to represent them well on their resume. If students have been trained in quantitative or qualitative research methods, they should be able to talk cogently about the types of analysis they can do for businesses, policymakers and the like. They should also be open to any field when they are first starting out. Today, businesses are interested in Diversity, Equity and Inclusion, and because many of these programs are not perfect, well-trained students in Ethnic, Gender And Minority Studies--as well as related fields like Cultural Anthropology-- are well positioned to take entry level jobs and critically analyze programs and implement them in justice-oriented ways.
What general advice would you give to a Call Center Analyst?
Stephanie Lain Ph.D.: Look for a unionized job, preferably in a large institution where there is room for job growth. For students trained in linguistics, there are also often opportunities to work in tech, so this might be something to explore.
What Call Center Analyst skills would you recommend for someone trying to advance their career?
Stephanie Lain Ph.D.: I would advise graduates to be open to considering jobs in lots of different fields. The skills acquired through their major- such as problem-solving, critical thinking, and writing- are ones that transfer well to a variety of situations.
What general advice would you give to a Call Center Analyst?
Dr. Paige Novak P.E. (Minnesota), BCEE: Ask questions, stay curious and open minded, take opportunities to learn and develop new skills.
Mark Chandler
Director of Government Relations and Professor of PracticeCoastal Carolina University
Intelligence, Command Control And Information Operations
What will help Call Center Analysts increase their earning potential?
Mark Chandler: If you go into the government, you will be limited to the standard government salary. If you go into the private sector, you will start on a lower pay scale (without experience), but have the potential to exceed the government pay structure a few years into you career. Higher education will provide assistance a few years after graduation (with a BA), but won’t result in significant salary bumps. The more experience you gain, the more marketable you become.
What Call Center Analyst skills would you recommend for someone trying to advance their career?
Mark Stehr PhD: At the start of your career, it's very important to land a role where you learn a lot and find good mentors. The additional skills will pay dividends as your career progresses.
What will help Call Center Analysts increase their earning potential?
Michael Rosino PhD: One thing that I always emphasize to students is to confidently craft your story when applying for jobs and preparing materials. While it may feel uncomfortable to come off as confident, it is important not to downplay your skills and experience. So, my advice is to think deeply about why you would be a good fit for each job and to highlight the concrete skills and experiences you have gained - especially in terms of topical background, technical acumen with specific software or methodologies or research/writing skills. Secondly, I suggest looking at which fields are in high demand. While it is not always possible because people may have geographic constraints, considering as many wide opportunities in all kinds of places can also be beneficial. Two other pieces of advice which may be more relevant to those a bit further on would be to negotiate when you are offered a mid-level or professional job and to ask for benefits and salary and to consider going back to gain additional education such as a Master's degree to qualify for higher-paying and more prestigious jobs.
What will help Call Center Analysts increase their earning potential?
Mary Rodena-Krasan Ph.D.: A degree in German Studies is extraordinarily flexible, giving you a skill set that makes you suitable to a variety of fields. Be open to every opportunity and never underestimate the skill sets learning a new language has afforded you - cross-cultural competence, interlinguistic technological adeptness, problem solving, information analysis, and critical thinking. Employers want someone they don't have to hand-hold. Studying a foreign language requires a lot of self-initiative - apply that to every assignment at the job and don't be afraid to suggest approaches! Your ability to undertake something new and be successful has already been proven by your German studies degree!
What general advice would you give to a Call Center Analyst?
Michael Smullen: Make yourself uncomfortable. Early graduates find success later on by seeking out numerous challenges: how to respectfully ask questions in a business setting, how to cultivate personal and professional confidence, how to create or expand their professional network, how to chart a course for their career and personal aspirations, and how to maintain a healthy work-life balance. Each of these demands stepping beyond one's comfort zone and engaging in unfamiliar actions. It's not merely about setting intentions; it entails embracing novel experiences solely for the sake of growth. Whether it's attending a seminar on home-buying or participating in a networking event, reaching out to a manager for guidance on enhancing value, or reflecting deeply on personal fulfillment, pushing oneself through discomfort will foster mental agility and resilience. Recent graduates should pay close attention to the danger complacency may signify overlooking crucial opportunities that could lead to future regret.
Dr. Maggie Siebert Ph.D.
Epidemiologist, NMDOHUniversity of New Mexico
Health/Medical Preparatory Programs
What will help Call Center Analysts increase their earning potential?
Dr. Maggie Siebert Ph.D.: Programming languages for reporting, querying, and optimizing/automating
What general advice would you give to a Call Center Analyst?
Dr. Mark Evans: Add value beyond what you are asked to do. Take ownership of your work. Volunteer for the most difficult jobs and clients.
What Call Center Analyst skills would you recommend for someone trying to advance their career?
Dr. Mark Evans: Don't stop learning. Treat your first job like more graduate school. Learn everything you can.
What general advice would you give to a Call Center Analyst?
William Donaldson Ph.D.: First, attend to the basics - show up on time, be respectful, responsible, reliable, and resourceful. Learn and respect the culture and norms of the company. Next learn your job, the expectations, deliverables, and traditions. Next excel at those and start looking for other opportunities and responsibilities. Finally, use your young eyes and familiarity with generational changes to add value. If you have a particular skill-set or affinity that is needed, step up and provide it and mentor others. In short, first be a great follower and look to grow into a leader.