Call center analyst work from home jobs - 76 jobs

) Empowering Digital Transformation through Social Media & IT Services With over 20 years of experience in managing customer services across inbound and outbound segments, specifically in the Telecom and international sectors, I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cutting-edge technologies and tailored strategies. Call Center Caller Job Description We are seeking an experienced and resourceful client services coordinator to oversee the day-to-day relations with our clients. The client services coordinator will be responsible for collecting information on how to best serve clients. You will report directly to senior management and work closely with different role players, e.g. teams within the organization, vendors, and customers. To be successful in this role, you must have superb organizational and communication skills. Your work will be accurate and you will be polite and professional. Call Center Caller Responsibilities: Provide assistance to clients in person, on email, or telephonically. Schedule meetings or telephone conferences between clients and management. Book meeting rooms or venues. Coordinate the production of client-facing marketing materials. Compile and maintain records on client accounts. Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions. Escalate complaints to relevant departments. Liaise with in-house teams to adjust service offerings and assess related costs. Build and maintain close relationships with clients. Call Center Caller Requirements: A bachelors degree is preferred. Computer skills must be proficient with Microsoft Office, Adobe, and project management software, e.g. Trello. Prior administrative or client services experience within a corporate organization may be strongly desired. A professional and friendly demeanor. Have a keen eye for detail. Excellent verbal and written communication skills.

We are looking for talented professionals fluent in Portuguese and English to join a fast-growing international operations partner supporting consumer brands across the US and Europe. If you thrive in dynamic environments, enjoy solving complex challenges, and want to grow in a global startup context, this opportunity is for you! What You Will Do Support clients in their daily questions related to logistics and finance operations. Analyze PowerBI reports and OMS tools to provide accurate information. Manage and resolve client tickets within agreed SLAs. Identify communication gaps and propose improvements. Collaborate with a network of partners: warehouses, carriers, systems, and freight forwarders. Guide clients on how to use internal tools effectively. Requirements Fluent in English and Portuguese (written and spoken). 2+ years of experience in Customer Service and/or Supply Chain. Organized, analytical, detail-oriented, and proactive. Able to manage multiple priorities in a fast-paced environment. Curious, tech-oriented, and eager to learn. Familiarity with logistics operations or retail environments is a plus.

Our Mission At Palo Alto Networks, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary As a Customer Focus Analyst on the Unit 42 Managed Detection and Response (MDR) team, you will serve as the primary communication link between our expert MDR analysts and our customers. You will be responsible for bridging the gap between technical incident response activities and customer understanding by onboarding new clients, managing communications, and answering technical questions. This role is ideal for a technical professional who excels at customer interaction and is dedicated to ensuring clients feel confident and supported in their cybersecurity partnership with us. Key Responsibilities * Serve as part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance. * Support onboarding activities for new customers to ensure a smooth transition and setup. * Monitor, triage, and route incoming customer communications, and provide technical answers regarding reports, alerts, and recommendations. * Proactively collaborate and exchange information with MDR analysts to ensure customer's technical questions about incidents or threats are fully addressed. * Own the customer communication lifecycle during ongoing incidents, ensuring timely updates, clarity, and alignment on next steps. * Help drive consistency and quality in how incidents and threat intelligence are communicated externally. * Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team to ensure resolution. Qualifications (Additional Job Description) Required Qualifications * 1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, customer support, or Tier 1/2 SOC analyst. * Hands-on experience with security tools such as EDR, SIEM, SOAR, or XDR. * Strong customer communication skills (verbal and written) with the ability to explain complex technical details clearly and concisely. Preferred Qualifications * Experience reviewing, drafting, or presenting incident reports and security findings. * Familiarity with Cortex XDR or Cortex XSOAR. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. $104,500.00 - $169,125.00/yr Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Job DescriptionDescription: Job Title: Customer Service Analyst Date Revised: 12/05/2025 Department: Customer Service Status: Hourly, Non-Exempt Reports to: Customer Service Manager Position: The purpose of Customer Service is to facilitate orders from the time they are accepted until the time they are submitted by the appraiser, which includes speaking to appraisers, clients, handling updates and managing issues/deficiencies along the way. It is also their duty to provide excellent service which will ensure client retention and growth. Primary Duties: Being the first line of action when an individual calls in. Quantified incoming calls (20-30 per rep), Quantified outgoing calls (40-60 per rep) Confirm who is calling and what file it pertains too. If there is not a Customer Service issue or update, they are to transfer to the correct employee. Daily chain of tasks: NPAS email, System messages/updates, Call Lates, Call for submission confirmation on Due orders, Accepted, Holds, Re-call Late Files, Review file, Check new Accepted for contracts/star rate appraisers. Communicate order status with other departments, vendors, clients. Loop managers in with internal issues if no resolution for over 48 hours. Manage a pipeline of 200-300 orders. Occasionally a situation may present itself that some responsibility overlaps departments, if you are unsure of what direction to take, seek advice from your supervisor. Second Level Tasks: (To be discussed with Supervisor and potentially designated) Third Party Non-Integrated websites depending upon client needs. Helping team out with questions when supervisor unavailable Overtime is available seasonally for certain tasks (messages/lates) on evenings or holidays while no manager is present. Performance Measurement: Progress is measured through 90-day and annual employee evaluations. The evaluation process includes being evaluated against the company's objectives. Attendance: Measures the employee's punctuality and reliability. Job Knowledge: Measures how well the employee handles assignments with minimal direction. Required training/seminars/course completed in a timely manner. Personal Relations: Measures the employee's ability to get along with supervisors, peers, customers and appraisers alike. Operational Standards: Measures the employees' work and how it relates to the standards of the company. Customer Satisfaction: Measures how fast, friendly, and accurate service is provided to each customer. Requirements: Qualifications: Education: High School Diploma or equivalent. Remote Work Requirement: must have strong computer skills. The ability to self-diagnose simple computer issues like Wi-Fi, running windows updates, set up computer/ docking station/ screens. Must have the ability to associate and work well with others including co-workers, vendors, suppliers and customers. Must have 1-3 years' experience in the customer service field or related field. Must have strong phone skills - Being able to communicate effectively, good listening skills, deal with difficult calls, problem solve. Be able to work in a fast-paced environment. Must be able to multitask. Skillsets which are a plus: General knowledge of mortgage/processing, underwriting or appraisals. Bilingual speaking. Job Environment: Work From home. You must have a dedicated workspace where you have internet access and are able to take calls in a volume-controlled environment. Working Hours: Monday - Friday, 8:30a.m. - 5:30p.m. Hours may change depending on business needs. Predictable and regular attendance is required. Physical Requirements: Prolonged periods of sitting (up to 7 hours) at a workstation operating a PC Heavy data entry (a significant amount of typing on a keyboard and repetitive motion with a mouse) Focusing/looking at a computer monitor for extended periods Reading documents in print and electronically Bending, twisting and stooping required on a regular basis Use of a telephone to make and receive calls

* $75,000 - $85,000 base salary range + annual bonus potential! * 100% remote in the United States Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation? What's In It For You: * Competitive pay with performance-based annual raises! * Medical, Dental & Vision Insurance * Domestic Partnership Benefits * Paid Parental Leave * FSA and HSA with Employer Contribution * Commuter Benefit Program * Retirement Savings 401(k) WITH company match * Employee Assistance Program * Paid Time Off * Discount Program * Flexible Work Schedule * Career growth opportunities If hired, you must meet and maintain all eligibility requirements to qualify Purpose At Potbelly, we believe in feeding smiles - and that starts with understanding and connecting with our guests through data, insights, and innovation. The Growth Analyst, Digital Product & CRM (Loyalty) transforms data into meaningful insights that drive guest engagement, digital adoption, and loyalty growth. You'll sit at the intersection of product, marketing, and analytics - using data to shape strategy, fuel experimentation, and deliver experiences that make every digital interaction count. This role influences the digital product roadmap through behavioral and loyalty insights, partners with product managers and UX to measure and improve feature performance and adoption, and uses experimentation and analytics to optimize our digital experiences across app, web, and ordering platforms. You'll balance both marketing and product KPIs, helping Potbelly create seamless, guest-centered experiences that deliver measurable business impact. What You'll Do 1. Lead a Culture of Experimentation * Design and execute A/B and multivariate tests across digital product features, CRM, and loyalty channels. * Develop structured testing roadmaps prioritizing high-impact hypotheses and ensuring statistical rigor. * Define success metrics for feature launches, campaigns, and guest engagement initiatives. * Embed experimentation frameworks into both marketing and product development cycles. 2. Elevate Product Analytics * Partner with Product and UX to define KPIs and measure feature adoption, engagement, and retention across digital touchpoints. * Translate user behavior, journey flow, and loyalty data into actionable insights that influence the digital product roadmap. * Identify friction points and growth opportunities across app, web, and online ordering experiences. * Conduct post-launch analyses to evaluate feature success and guide future iterations. 3. Analyze and Optimize Campaign & Loyalty Performance * Monitor CRM, loyalty, and digital campaign performance to identify lift drivers and engagement trends. * Build dashboards and reports that balance marketing and product KPIs - from conversion rates and redemptions to feature adoption and guest lifetime value. * Conduct control group and lift analyses to measure impact across channels and audiences. * Recommend optimization strategies for targeting, offers, and personalization based on test results. 4. Strengthen Data Infrastructure & Collaboration * Work closely with Data and Martech teams to enhance measurement, testing, and reporting capabilities. * Ensure consistency and accuracy of data across loyalty, CRM, and product analytics systems. * Automate dashboards and standardize KPIs for a unified view of digital performance. * Partner cross-functionally to align data insights with business, product, and marketing goals. 5. Communicate Insights that Drive Action * Present insights in clear, compelling narratives that connect data to guest behavior and business strategy. * Influence decisions across Marketing, Product, and Leadership through data storytelling. * Act as a trusted advisor on experimentation, performance management, and digital optimization. What We're Looking For Education * Bachelor's degree in Analytics, Mathematics, Statistics, Engineering, Economics, or a related quantitative field. Experience * 4+ years of data analysis experience using SQL, R, Python, or similar tools. * 4+ years of dashboarding experience (Tableau, Power BI, or similar platforms). * 2+ years in product analytics, CRM, or loyalty analytics - ideally in hospitality, retail, or fast-casual dining. * Proven success designing, executing, and analyzing A/B tests and growth experiments. * Experience translating behavioral and loyalty insights into product roadmap recommendations. Skills & Strengths * Deep knowledge of experimental design, hypothesis testing, and statistical evaluation. * Strong understanding of product, marketing, and loyalty performance metrics. * Ability to connect quantitative insights to guest experiences and business outcomes. * Excellent communication and data storytelling skills. * Collaborative, curious, and self-starter mindset. * Passion for food, hospitality, and delivering experiences that make guests smile. Preferred * Experience with Snowflake or similar data warehouses. * Advanced SQL/Excel skills and familiarity with data automation. * Hands-on experience with analytics tools like Amplitude, Mixpanel, or GA4. * Familiarity with omnichannel attribution and campaign measurement frameworks. Why Potbelly? We're more than sandwiches - we're a community built on warmth, curiosity, and care. At Potbelly, your work helps us understand and engage millions of guests every day. You'll join a team that values creativity, collaboration, and experimentation - turning data into experiences that feed smiles, one guest (and one sandwich) at a time. Application Deadline: We accept applications for this position until 3/31/2026. We encourage all individuals to submit their applications. Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work. We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Summary: Under the general direction of the Manager - Customer & Quality Services, responsible for success of the Operations, Product Quality, and Customer Support Department. Primary Duties and Responsibilities: Complete client-specific projects to a consistent level of quality, value and timeliness Partner with Operations and Customer & Quality Svcs team to ensure that our preparation and output is consistent with our client experience objectives Acts as Subject Matter Experts (SMEs) for Strategic Account Managers relative to backend form build processes The expectation is that the role can speak knowledgeably and confidently about our abilities within the CenterX software Presents ideas and solutions to streamline the build process or deliver an improved experience for clients by creating and maintaining standards/procedures for implementation of objectives Executes production tasks according to a documented schedule that meets or exceeds customer expectations Develops and manages monitoring plans for existing clients to establish baseline trends and developing action plans for variances Executes necessary technical training for continued growth within Customer & Quality Services Perform liaison duties between operations and programming personnel in the areas of systems design, modifications, or trouble shooting Perform liaison duties within Customer & Quality Svcs personnel to drive cohesion between QA, Form Mapping, and FEW operations and objectives Required Skills and Qualifications: Requires broad training in fields such as business administration or similar vocations generally obtained through completion of a four-year Bachelor's Degree Program Normally requires a minimum of one (1) year related and progressively responsible experience Understanding of the healthcare industry Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities Ability to ask for feedback and drive to improve, while actively developing members of the Form Mapping team What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit ************************************** Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call ************ or email ****************. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated CompaniesAffiliated Companies: Cencora Benefit eServices LLC

About Us: Public is the long-term investing platform. Investors use AI and a vast variety of asset classes, from stocks and bonds to crypto and options, to build portfolios for the long haul. Launched in 2019, Public has been trusted with billions in assets of affluent investors. Headquartered in New York City, it's raised over $400M from investors like Accel and Tiger Global. What you'll do: The Public Customer Experience team is actively seeking a highly motivated and licensed Weekend Member Support Specialist to join our dynamic team and deliver exceptional service to our valued members. You will be interacting with members across a variety of support channels, such as email and chat. As a licensed finance professional, you will serve as a subject matter expert, providing accurate and comprehensive information about Public's features, products, and services. Your expertise will ensure that our members are well-informed and can confidently navigate their Public accounts. In addition to addressing member inquiries, you will collaborate closely with cross-functional teams, including Legal, Operations, and Compliance, to efficiently resolve member issues and concerns. You will also work hand-in-hand with Product and Engineering teams to share valuable member feedback and insights, actively advocating for feature requests and experience enhancements that will further improve our members' overall satisfaction. What we're looking for: Coverage on Saturday and Sunday, with a flexible weekday schedule. Prior experience as a Customer Escalation Specialist or Customer Escalation Manager in financial services or fintech. 3-5 years of experience in financial services and fully licensed, with Series 7 and 63. Conduct advanced research into complex member escalations, including trade disputes, corporate actions, and regulatory inquiries High degree of comfort or ability to learn and leverage technology to serve members. Professionally develop yourself and others to meet the evolving product needs and service needs of members. Commitment to providing the best possible service and ensuring positive experiences for prospective and current members. Highly Independent and creative problem solver. Leverage your deep financial industry expertise and Public's best-in-class technology to drive innovative solutions in a fast-paced environment. Bonus Points: Active Public member (sign up today!) Public is an equal employment opportunity employer to all employees and applicants for employment and prohibits discrimination and harassment of any type. We celebrate people of all race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or expression.

Remote Customer Service Coordinator - $19/hr Starting, No Degree Required Are you enthusiastic about providing top-notch customer service and resolving issues? Join our team as a Remote Customer Service Coordinator and deliver outstanding support from your home. This position is ideal for someone who excels in a supportive role and thrives in a dynamic environment. Responsibilities: Efficiently handle customer inquiries and provide effective solutions. Troubleshoot and resolve issues while ensuring customer satisfaction. Communicate clearly and maintain professionalism in all interactions. Demonstrate a consistently positive and empathetic approach. Qualifications: A strong passion for customer service and helping others. Excellent communication skills, both written and verbal. Ability to work independently and prioritize tasks effectively. Proficiency in digital tools and software applications. What We Offer: The flexibility of a remote work arrangement. The ability to set your own schedule to suit your lifestyle. Competitive pay starting at $19 per hour, with opportunities for advancement. A supportive environment with access to training and professional growth. Take the Next Step: Additional Information: No degree or prior experience necessary, but you will need a quiet, professional home workspace and a reliable internet connection. All candidates must pass a background check. We are an equal opportunity employer committed to diversity and inclusion. We do not discriminate on any basis including race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

Job Code **3684** \# of Openings **1** Apply Now (**************************************************** Requisition?org=GATEWAYVENT&cws=55&rid=3684) Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager. **Position Responsibilities:** + Ensure that proper training be provided pursuant to the requirements of the Call Center operations as outlined in the contract and certified training programs. + Review, as part of the process, all training requests (on or off site) based on needs for effective Call Center operations to include travel costs, accommodations, training fees, and any other related contractual costs. + Develop, execute, and track training opportunities as needed for contract employees. + Oversee and manage all aspects of employee conduct within the Call Center operations to include: + Performance Reviews. + Position Changes - (transfers, demotions, promotions). + Disciplinary and Performance Action Reviews - (Written and Verbal Warnings, Corrective Action Notices (CAN), Suspensions and/or Terminations). + Manage the hiring processes and procedures for all new employees. + Generate monthly progress reports and provide a status on all associated performance measures as required by contract. + Review of Corporate expenditure and billing documents and reconcile with billable time and attendance of personnel. + Review and approve reports for personnel time and attendance. + Oversee and manage the Dispatcher Shift Bid process and develop related rules associated with an effective method. + Provide Federal Management operational effectiveness reports for special operations throughout the contract option year (examples of, but not limited to: (Holiday Event staffing, Operation Blue Surge - Staffing and Statistics, Large Sporting Events, Civil Disobedience (protests/riots/rally's), Political Gatherings (DNC/RNC/Debates/Presidential Visits). + Optimize dispatch program performance through recommendations and procedures that may increase the efficiency of operations. + Recommend equipment needs and replacement. + Radio and phone reports. + Electronic file review for all dispatch personnel - quality assurance program. + Radio/Phone and Alarm reviews (daily) + Assist in ensuring staff is attaining the required goals for dispatch operations. + Attend supervisory strategy and performance meetings regarding all areas of Call Center operations. + Create and oversee the Performance Management Plan for all contract employees within the Call Center. + Review, approve and/or amend Performance Reviews for all Contract Employees. + Review and approve training processes, personnel scheduling and attendance, and training requests. + Address all SOP issues to include, but not limited to, training and testing topics. + Review and approve all new SOP's containing Call Center procedures and policies. + Oversee the collecting of statistics for the Call Center as required. + Conduct special projects to include: + Notification projects + NCIC issues + Hit confirmations. + Validations, and proper use reviews + Maintain 24-hour day connectivity, either personally or through a designee, with the Call Center to provide direction and/or insight on ongoing issues and/or emergencies. + Act as liaison between contract and Federal staff for all activities of contract personnel, as needed or directed by corporate or Federal staff. + Review and approve all disciplinary actions and make recommendations to corporate. + Maintain a working knowledge of the HVAC/CRAC unit systems used throughout the Call Center, for example, to include but not limited to, where the circuit breakers for the systems are located, and the service contractor's point of contact information. **Position Requirements:** + High School diploma or GED + Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and ability required to successfully perform the job. A typical way to obtain the knowledge and abilities would be: + At least 5-10 years of progressively responsible communications dispatching/supervisory experience in a comparable public safety dispatching center. Experience or other qualifications that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and ability to successfully supervise, motivate, correct, train and evaluate assigned staff. + Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations, and systems. + Knowledge of principles and processes for providing customer services. This includes meeting established quality standards. + Industry Standard recognized cortication's relating to 911/Call Center Operator and/or Supervisor training. + Demonstrated ability to supervise a staff of 30-50 employees. This position is located in Denver, CO. **Hiring Range:** $75,000- $85,000. VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

Looking for a role that helps close the access gap for families seeking autism services with an ultra-efficient assessment and onboarding process so kids can get the care they need quickly through innovative and flexible treatment options? Consider joining Catalight Care Services (CCS), one of the nation's largest behavioral health networks supporting more than 10,000 families a year and growing. In addition to providing access to exceptional care, the organization is helping build a culture and community focused on equality and belonging so all people, of all abilities can live their best lives and thrive. If that is not enough to entice you, clinical excellence reigns at the CCS with a world-class multi-disciplinary team including MFTs, LCSWs, SLPs, Psychologists, Neuropsychologists, Medical psychologists and BCBAs. We also offer flexible hours and competitive compensation. JOIN US! The Clinical Escalation Specialist will support monitor, track and respond to formal complaints and grievances. The Clinical Escalation Specialist will act as liaison between clients, departments, and resources to assess and coordinate responses to funders regarding client escalations. Responsible for overseeing the escalation process regarding complaints and grievances and coordinates care when needed to ensure each client receives high quality services. ESSENTIAL JOB FUNCTIONS Serve as main contact for clients and families and respond to all client inquiries ensuring all client needs are met. Actively listen and build rapport with families, providers, and funders. Respond to and manage complaints and escalations from client families. Provide effective support to the escalation process and actively resolve client issues directly and through a timely process. Track and monitor escalations. Conduct Investigative Reviews, submit associated findings and recommendations. Conduct case reviews on escalated cases, submit associated findings and recommendations. Compose communications internally to effectively convey inquiries, complaints, and compliments. Compose communications externally directly to customers or on behalf of the company in a professional and cordial manner. Consistently and effectively propose solutions to problems/inquiries from customers by maintaining a thorough understanding of company guidelines, procedures, products, services and operations. Exhaust all efforts to prevent further escalations to management. Serve as a liaison between funder and other Catalight departments. Attends funder meetings as it relates to clinical escalations and case consultation Maintain a temporary caseload and provide ongoing case management services to escalated clients/providers, as needed. Assess risk and escalate high risk clinical concerns to supervisor as needed. Review relevant reports and documentation as needed to complete investigative reviews, complaints or grievances. Familiarity with Care Path and BHT services provided by Catalight Care Services. As appropriate, coordinate with Clinical Care Team to ensure suitable BHT services. Follow care plan through effective health coaching and risk management. Complete documentation regarding all interactions with clients, providers, and interdisciplinary teams using appropriate systems and procedures in a timely manner, per agency policies. Participate in special projects and assist with additional duties or tasks as assigned by supervisor. Take initiative to Investigate issues and make decisions independently. QUALIFICATIONS Minimum Education, Experience & Training Equivalent to: Master's degree from an accredited college or university in social work, marriage family therapy or counseling is required. Licensed Clinical Psychologist, LCSW, LMFT or LPCC required (must be licensed in CA). 1+ years of related professional experience working with children with autism spectrum disorders (“ASD”) and/or other related developmental disabilities in a multi-disciplinary team setting preferred. Demonstrated expertise in crisis management. Knowledge & Skills: Sensitivity to working with an ethically, linguistically, culturally, and economically diverse population. A commitment to the values of the organization while demonstrating good judgement, flexibility, patience and discretion when dealing with confidential and sensitive matters. Demonstrate active listening and detailed note taking simultaneously. Must be highly detailed-oriented and have excellent follow-up/follow through. Excellent de-escalation skills High level of interpersonal and conflict resolution skills Experience with motivational interviewing Resourceful and capable of navigating complex situations. Aptness to professionally communicate in a concise manner both verbally and in writing, with a diverse audience. Approach situations using empathy. Physical Requirements: Must be able to communicate effectively within the work environment, read and write using the primary language with the workplace. Visual and auditory ability to work with clients, staff, and others in the workplace continuously. Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace. Ability to utilize computer, cell phone (iPhone). Frequent sitting. CONDITIONS OF EMPLOYMENT Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position. Ability to obtain and maintain clearance through the Office of Inspector General. Ability to obtain and maintain a National Provider Identifier (NPI). Must attend any required training. Time Type: Full time Compensation:$105,000 - $120,000 Annually The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization. Catalight is an equal opportunity employer.

Customer Service Representative - Remote - Houston, TX Why Join The Huntington Team? If you're passionate about helping kids while providing superior customer service and would like to grow your career with an industry-leading company, Huntington has the perfect fit for you! Founded in 1977 and headquartered in Northern NJ, Huntington is the nation's pioneer in the K to 12 Tutoring and Test Prep services industry, servicing over 300+ learning centers throughout the United States. We are currently seeking enthusiastic and motivated Inbound Contact Center Representatives in the Houston, TX area to assist parents at the beginning of the academic process. You'll work in an environment that is rewarding and professional, with coworkers who are truly passionate about making a difference in the lives of the children. About The Opportunity Inbound Contact Center Representatives ensure a memorable customer service experience by using active listening and consultative selling skills during an initial inquiry to set up student academic evaluations and educational programs. Specific duties for this role include: Ensuring a positive experience during all initial inquiries by educating clients on our services, responding to questions, overcoming objections, and scheduling student academic evaluations and consultations Following contact center scripts when speaking with clients Building positive rapport with clients of differing personality types Remaining polite and professional during all interactions Keep records of all conversations in our call center system Meet personal and team qualitative and quantitative service targets Participating in initial and ongoing training to maintain up-to-date knowledge of our services Work Environment Remote position - Work from the comfort of your home Varied shifts including morning, evening, and weekend Full-time schedule required Two-weekday evening shifts per month (2:00 PM-10:30 PM) Two Saturday shifts per month (9:00 AM - 5:30 PM) Sunday shifts as needed (10:00 AM - 3:00 PM) Benefits Base hourly rate plus performance-based pay incentives - no cap on commissions Bi-weekly pay with direct deposit Set schedule Comprehensive benefits plan for full-time employees Medical Dental 401K Paid on-the-job training Professional and upbeat setting with a supportive and motivating team Qualifications We are looking for Inbound Contact Center Representatives with a genuine desire to succeed paired with excellent communication and interpersonal skills. Additional requirements include: Excellent communication and interpersonal skills (conversational, articulate, engaging) Reliable and dependable work habits Goal-oriented with a healthy competitive spirit Strong attention to detail, dependability, and follow through Self-motivated, positive attitude, and a love for hard work Computer proficiency with the ability to navigate between multiple computer screens while engaging the customer Previous sales or customer service experience, is a plus but not required Bilingual (Spanish/English) a plus High school diploma or GED Interested in being the first person parents speak to when they call Huntington Learning Center? Apply today! For more information on how Huntington Learning Center makes a difference in the lives of children, visit huntingtonhelps.com

Schedule: Monday-Friday Day Shift Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally. The Supervisor, Ambulatory Access Services is a frontline managerial position responsible for directly overseeing the work of assigned team and employees. The Supervisor will execute department or organizational level strategies as presented by management. The Supervisor will make recommendations related to recruitment, promotion, and discipline of employees, providing specific task-related instructions to employees and monitor their progress. The Supervisor will assist management with addressing employee grievances and resolves conflicts within the team. Other primary duties include ensuring new team employees receive coaching, mentoring, and training, addressing issues to ensure productivity and quality service levels are met, and reporting and making process improvement recommendations to management. Ambulatory Access Services encompasses medical record and encounter creation management to include registration, scheduling, insurance verification, pre-authorization, communication of patient responsibility, and other pre-arrival activities in both an ambulatory and hospital setting. Numerous regulatory requirements are included in all these processes and management is expected to monitor for compliance. Position Requirements: Required: High School diploma or equivalent. Minimum three-year experience, to include one year supervisory experience, in contact center or customer service role. Requirements include: • No disciplinary action (including verbal warning) within the last year. • Met or above on performance evaluation for the last year. • Approval of the leadership team Preferred: Related experience in a healthcare setting. This position is 100% remote and the ideal candidate must provide: • High speed internet access • Dedicated, secure and safe workspace. • Noise-free environment to take patient calls. LICENSE, CERTIFICATION AND/OR REGISTRATION: Required: None TRAITS & SKILLS: Must be self-directed / self-motivated; must have excellent communication and possess outstanding customer service and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one's own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs. UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.

Call Center Manager/Director Reports to: VP of Customer Success We are seeking an experienced and dynamic Call Center Manager/Director to oversee the daily operations of our 24/7 remote call center. This leader will manage all aspects of the call center, ensuring agents meet performance standards, optimizing billable capacity, improving answer times, and driving key metrics. The ideal candidate will have at least 3 years of experience running a call center independently and will be capable of handling operational, customer-facing, and de-escalation responsibilities. This position requires expertise in data analysis, scheduling, budgeting, churn mitigation, and meeting industry standards. Bilingual candidates are a plus. Key Responsibilities: Operational Leadership: Oversee the 24/7 remote call center, maintaining service levels, agent performance, and customer satisfaction. Develop processes to meet industry standards for metrics such as handle time, first call resolution, and answer speed. Represent the company in customer meetings and calls, providing professional and timely responses. Data Analysis & Performance Optimization: Analyze and leverage data to improve key metrics, such as answer times, abandoned call rates, and billable minutes. Develop and track KPIs, implementing actionable steps to meet goals. Team Management & Development: Recruit, train, and manage remote agents, ensuring adherence to performance and company standards. Provide ongoing coaching and development to foster a culture of dependability and accountability. Scheduling & Workforce Management: Create and manage schedules for remote agents, ensuring adequate staffing 24/7. Use workforce management tools (e.g., Erlang) to predict call volume and adjust schedules as needed. Budget & Financial Management: Manage the call center budget, including payroll and resource allocation. Monitor financial metrics to maintain profitability and reduce costs. Customer Engagement & Retention: Engage directly with customers to resolve escalations, using proven de-escalation strategies. Develop and implement churn mitigation and retention strategies to maintain customer relationships. Participate in customer meetings as needed, representing the company professionally. Compliance & Quality Control: Ensure compliance with regulations and company policies. Implement and monitor quality assurance processes. Reporting & Communication: Report regularly to senior management on key metrics, budgets, and challenges. Collaborate with other departments to align business objectives. Process Improvement: Lead initiatives for continuous improvement, driving process changes that enhance service quality and agent productivity. Key Qualifications: Experience: 3+ years in a Call Center Manager/Director role, particularly in a 24/7 environment. Proven experience running a call center independently from startup or high-growth environments. Demonstrated success in meeting performance metrics in areas such as answer times and billable capacity. Experience in churn mitigation and customer retention strategies. Skills: Expertise in scheduling and workforce management in a 24/7 operation. Strong data analysis skills for optimizing performance. Experience with budget and payroll management. Proven experience in de-escalation strategies and managing customer relationships. Ability to manage remote teams and enforce accountability. Excellent written and verbal communication skills, customer-facing professionalism required. Bilingual (preferred). Technical Skills: Proficiency in call center software (e.g., 8x8, LawRuler) and workforce management tools (e.g., Erlang). Advanced Excel skills and familiarity with data analytics platforms. Experience with CRM systems and quality assurance platforms. Tech Requirements: Reliable high-speed internet with a backup for connection drops. A computer with a minimum of 16GB RAM and 512 GB storage (no Chromebooks). A quiet workspace free from distractions. USB-plugged headset (no Bluetooth or AirPods), mouse, and dual screens. Active and up-to-date malware/anti-virus software. Additional Information: Must reside in the United States and be eligible to work in the US. Contingent on a clear background check. Compensation: Base salary plus performance-based bonus. Schedule: M-F with availability on weekends as needed. Flexibility in schedules is mandatory. Customer-facing role with professional communication required for customer meetings and escalations.

The Call Center Supervisor is responsible for ensuring the team delivers service that meets or exceeds agreed client goals, while fostering a culture that strives for operational and compliance excellence. As a member of the Business Unit Management Team, the Call Center Supervisor is also accountable for deliveriasng the service in a fiscally responsible manner This is your opportunity to join us and represent a top biotechnology company.Whats in it for you? Competitive compensation Excellent Benefits accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions Generous performance-driven Incentive Compensation package Competitive environment with company wide recognition, contests and coveted awards Exceptional company culture Recognized as a Top Workplace USA 2021 What will you be doing? Supervise call center staff, including active performance management Provide day-to-day supervision of the medical information specialists/customer service representatives. Assign individuals to work schedules designed to meet client business needs; ensure staff adherence to assigned work schedules. Implement and communicate performance standards o Coach team members for success and support individual development of direct reports Conduct performance evaluations for designated staff members Conduct new hire interviewing and training Address performance issues, including disciplinary actions and terminations in a timely manner and according to our policies. Monitor staffing levels Coordinate and deliver program trainings as required by program Create and implement initiatives designed to encourage teamwork and increase employee engagement. Supervise call floor operations Delivers service that meets or exceeds client expectations Maintains all service levels Ensure that all client needs are met with a high degree of quality and compliance to applicable Policies and Standard Operating Procedures Manage call center operations in a fiscally responsible manner Strategize and collaborate with internal teams to foster a culture and service of continuous quality improvement, offering creative solutions to client Monitor inbound/outbound customer service calls to ensure script adherence, call integrity, adverse events compliance, HIPAA compliance and proper phone technique. Develop a contingency plan to maintain adequate coverage levels, in the event of staff shortages. This will include serving as backup, handling inbound/outbound calls, when needed. Analyze daily, weekly and monthly call metric and productivity reports, ; share analysis with Business Unit Leadership Team and offer recommendations based on analysis. Oversee the handling of alternate channel requests as appropriate, including email, voice mail and white mail, and ensuring the timely completion of all. As needed, assist with the implementation of program modifications and the scheduling of special call programs. Assist Client Account Manager in the development and implementation of new client programs. Assist in the development of quality improvement programs as a means to increase productivity and improve service levels. Develop contact center policies and procedures. Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA). What do you need for this position? Associates degree Or equivalent work related experience 1-2 years previous supervisory experience preferably within a Call Center, in a Team Lead or Supervisor role; or equivalent experience. Understanding of call management systems such as CentreVu Supervisor. Adept at all applicable computer software, i.e., Word, Excel, Power Point and Outlook. Outstanding customer service, communication, and interpersonal skills. Must possess the ability to train and motivate staff members.

Job Description A Call Center Supervisor serves as a coach, mentor, and subject matter expert to the Call Center team. Under the guidance of the Call Center Manager, the Supervisor will provide coaching and support to assist in ensuring the immediate needs of the team, business and customers have been properly addressed. Duties and Responsibilities Assist the Contact Center Manager in managing day-to-day operations and serve as a liaison for the Storage Services Specialists. Support QA standards for staff, ensuring calls are compliant with standards, escalating issues as needed, and maintaining communication with customers and management. Monitor attendance of agents to ensure punctuality from lunches and breaks. Serve as a subject matter expert regarding Self-Storage processes, including move-in guidelines, customer satisfaction, payment options, and billing cycle verification. Contribute a culture of accountability, continuous improvement, and personal excellence by coaching and mentoring employees, who may need additional training and/or support. Provide floor support, including escalated calls or to assist in queue busting, as needed and when directed by the manager. Complete regular reports to management and offer new ideas to improve performance at the call center. Develop knowledge and understanding of the entire SROA organization to answer questions and direct calls appropriately; in particular, maintain familiarity with properties, vendors, and fee structures. Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members. Oversee and work with remote employees as needed. Serve as a manager on duty when the manager is out of the office or conduct training for new hires. Coach and mentor call center team to ensure they are adhering to all performance expectations. Qualifications HS Diploma or equivalent required. Associate's degree is preferred 3+ years in a Contact Center environment, of which 2+ years in a leadership role Supervisory experience: previous self-storage organization preferred Microsoft Office knowledge required Team management experience Strong organization, communication, and leadership skills Ability to deal with demanding customers and escalations Must have a positive outlook, willingness to lead by example, sense of responsibility, and a high level of motivation Creative Thinking Flexibility in working hours, including the ability to work nights and weekends SROA Offers: UKG Wallet - on-demand pay option 100% paid medical coverage options for employee-only Dental and vision plans for optimal care Eight (8) paid holidays Generous Paid Time Off (PTO), increasing with years of service Paid Maternity and Parental Leave for growing families 401(k) with substantial employer match and 100% immediate vesting Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings GAP Insurance for added financial protection Employer-paid Life Insurance and Short-Term Disability coverage Long-Term Disability (LTD) coverage for added peace of mind Pet insurance - because your pets are family too Storage Discounts to help you declutter and organize Access to Voluntary Benefits for personalized coverage Learning and development opportunities to maximize your potential and excel in your career A great culture that values collaboration, innovation, and inclusivity Storage Rentals of America was founded in 2013 and through an aggressive growth strategy, we have grown to over 660 locations across 30 states. It is our mission to provide affordable, clean, and secure self-storage facilities in the communities we serve. We strive to ensure superior customer service and great value for our customers. At Storage Rentals of America, we offer a career and opportunity to grow. We strongly believe in growing our talent and promoting from within. SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.

Reports To: Patient Customer Service Manager Compensation: $50,000+ ( Based on experience ) + quarterly bonus eligibility Schedule: Full-time, Monday-Friday 8:00 - 4:30pm CST POSITION SUMMARY: GetixHealth is seeking a Call Center Supervisor to lead a high-performing team within our Healthcare Operations department. This position operates in a fast-paced environment and requires exceptional multi-tasking skills to manage daily priorities effectively. The Supervisor is responsible for coaching, developing, and motivating teammates to meet departmental goals while ensuring compliance, efficiency, and outstanding service delivery. The ideal candidate is a strong communicator and problem solver who thrives on building engaged teams, driving results, and improving processes in a dynamic setting. KEY RESPONSIBILITIES: Leadership & Team Development Partner with Human Resources to recruit, interview, and select top talent. Build meaningful connections with team members to encourage open communication, trust, and accountability. Coach, train, and motivate staff to meet and exceed performance goals. Conduct regular one-on-ones, evaluations, and professional development sessions. Recognize and reward individual and team achievements to boost engagement and morale. Coordinate cross-training and onboarding with Training and Workforce Analysts. Performance Management: Establish clear goals and performance metrics for the team. Monitor and evaluate results based on productivity, quality, and timeliness. Analyze reports to identify performance trends and process improvement opportunities. Collaborate with IT, Business Solutions, and Client Services to streamline workflows and enhance efficiency. Ensure full compliance with company policies, HIPAA, and PHI standards. Operations & Strategy: Identify and implement process improvements that support department goals. Manage resources and schedules to maintain service levels and client satisfaction. Handle escalated calls or issues, ensuring prompt and professional resolution. Partner with leadership and cross-functional departments to align operational objectives. Champion GetixHealth's mission, vision, and values across all interactions. QUALIFICATIONS: Education: High school diploma or equivalent required; Associate or Bachelor's degree preferred. 2+ years of experience in a healthcare call center or revenue cycle environment, with 1+ year in a supervisory or leadership role. Artiva experience required (strong working knowledge of workflows, reporting, and system navigation). Experience: 1+ years of leadership experience in a contact center, healthcare operations, or revenue cycle setting preferred Experience managing remote teams and prioritizing workloads across multiple client accounts Knowledge of medical billing, insurance claims, and healthcare administration is a plus Certifications: Certified Revenue Cycle Specialist (CRCS) required within the first year of employment Technical Skills: Proficient in Microsoft Office Suite and contact center technology platforms Strong computer literacy and ability to troubleshoot basic technical issues remotely Experience with healthcare billing systems or EMR software preferred WORK ENVIRONMENT & EQUIPMENT: Remote position - work from home anywhere in the U.S. Company-provided computer and necessary equipment $55 monthly internet stipend provided Must have a reliable high-speed internet connection and a private workspace suitable for patient and client communications WHY JOIN GETIXHEALTH?: Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We're more than revenue cycle experts-we're a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, and-above all-people. BENEFITS & INCENTIVES: Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment. Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans. 401(k) Plan: Eligible to participate in the company's 401(k) plan after 6 months of continuous service. Paid Time Off (PTO): Start accruing PTO from your very first day of employment. Flexible Benefits: Customize your benefits package to fit your personal and family needs. GetixHealth is an Equal Opportunity and E-Verify Employer. Note: This job description is not intended to be an exhaustive list of responsibilities or qualifications and may be subject to change based on business needs.

Virtual branch managers at Firefighters First Credit Union (FFCU) are responsible for leading the call center to ensure members consistently receive a high level of service through a variety of channels. As a leader, the virtual branch manager sets the call center objectives, delivers services, and manages for results. Virtual branch managers are responsible for ensuring call center teams are staffed to provide members with adequate coverage, have the necessary training and resources to successfully perform their work, ensure member identification is correct to prevent fraud, and that they provide exceptional service to members. Further, managers utilize call center data to continually improve operations and the member experience, as well as forecast and plan. Finally, virtual branch managers regularly interact with members to build relationships and assist with resolving issues. Typical responsibilities: Manage call center operations. Train, coach, supervise, and performance manage call center employees. Build member relationships by assisting members with obtaining, interpreting, and utilizing financial information to plan for and achieve goals. Analyze call center data and make recommendations to improve operations, member experience, as well as forecast and plan. Work with leaders and team members in other departments to coordinate member services, responses, research, resolutions, or other carry out other efforts. Participate in special projects and perform other assignments as needed. Travel may be required up to 10% of the time or as needed to attend meetings, conferences, training, or other work-related events. As needed, work remotely, be on-call, and work weekends and evenings. Basic Qualifications: Bachelor's degree in Business, Finance, Accounting, Economics, or a related field or an equivalent combination of education and experience. Experience as a call center representative and/or a combination of experience working as a call center representative, and supervising call center representatives. Experience supervising employees. Preferred Qualifications: Bachelor's degree in Business, Finance, Accounting, Economics, or a related field. Experience supervising employees in a financial institution call center environment. Experience as an e-service representative or supervising e-service representatives, supporting customers through virtual technology such as videoconferencing, web-chat, or related capabilities. Demonstrates knowledge of and experience with software and hardware terminology and troubleshooting techniques. Demonstrates knowledge of and experience with the loan application process and standard or typical internal operating policies and procedures. Demonstrates the ability to lead and supervise team members to achieve results. Demonstrates knowledge of the application of federal and state consumer lending regulations (e.g., Regulation Z, The Fair Credit Reporting Act, Soldiers and Sailors Act, etc.) and compliance requirements such as Bank Secrecy Act, Office of Foreign Asset Control, and Customer ID Program policies and guidelines to appropriately document and track all transactions. Demonstrates knowledge of business, personal, and insurance products and services. Demonstrates knowledge of current industry offers, market trends, competitors, and Credit Union lending and member service policies and procedures. Demonstrates the ability to interpret and apply financial information (e.g., credit scores, debt, assets, balances, payments, interest rates, etc.) and perform math functions (e.g., addition, subtraction, multiplication, division, percentages, ratios, etc.). Demonstrates the ability to consult, provide member services, and achieve relationship sales objectives by anticipating and understanding member's needs and recommending products that will benefit them. Demonstrates analytical thinking, problem solving, decision making, and judgment by gathering and applying relevant data to research and resolve issues. Demonstrates the ability to prioritize and organize work, handle multiple tasks, and meet deadlines in a fast paced, high-volume environment. Proficient in speaking and writing the English language using correct structure, vocabulary, and organization. Demonstrates ability to communicate effectively in person, by phone, or by using electronic and virtual forms of communication. Demonstrates experience performing basic office functions such as answering phones, copying papers, assembling reports, and sending and receiving correspondence. Demonstrates the ability to use office software to create written documents (e.g., MS Word and PowerPoint) and prepare spreadsheets (e.g., MS Excel), as well as database applications to enter, maintain, and report data. Demonstrates experience and behavior consistent with FFCU's core values of competence, integrity, excellence, curiosity, positivity, and humility.

Location: Remote (Need to pass internet speed test) Department: Healthcare Operations / Call Center Reports To: Patient Customer Service Manager Compensation: $50,000+ ( Based on experience ) + quarterly bonus eligibility Schedule: Full-time, Monday-Friday 8:00 - 4:30pm CST POSITION SUMMARY: GetixHealth is seeking a Call Center Supervisor to lead a high-performing team within our Healthcare Operations department. This position operates in a fast-paced environment and requires exceptional multi-tasking skills to manage daily priorities effectively. The Supervisor is responsible for coaching, developing, and motivating teammates to meet departmental goals while ensuring compliance, efficiency, and outstanding service delivery. The ideal candidate is a strong communicator and problem solver who thrives on building engaged teams, driving results, and improving processes in a dynamic setting. KEY RESPONSIBILITIES: Leadership & Team Development Partner with Human Resources to recruit, interview, and select top talent. Build meaningful connections with team members to encourage open communication, trust, and accountability. Coach, train, and motivate staff to meet and exceed performance goals. Conduct regular one-on-ones, evaluations, and professional development sessions. Recognize and reward individual and team achievements to boost engagement and morale. Coordinate cross-training and onboarding with Training and Workforce Analysts. Performance Management: Establish clear goals and performance metrics for the team. Monitor and evaluate results based on productivity, quality, and timeliness. Analyze reports to identify performance trends and process improvement opportunities. Collaborate with IT, Business Solutions, and Client Services to streamline workflows and enhance efficiency. Ensure full compliance with company policies, HIPAA, and PHI standards. Operations & Strategy: Identify and implement process improvements that support department goals. Manage resources and schedules to maintain service levels and client satisfaction. Handle escalated calls or issues, ensuring prompt and professional resolution. Partner with leadership and cross-functional departments to align operational objectives. Champion GetixHealth's mission, vision, and values across all interactions. QUALIFICATIONS: Education: High school diploma or equivalent required; Associate or Bachelor's degree preferred. 2+ years of experience in a healthcare call center or revenue cycle environment, with 1+ year in a supervisory or leadership role. Artiva experience required (strong working knowledge of workflows, reporting, and system navigation). Experience: 1+ years of leadership experience in a contact center, healthcare operations, or revenue cycle setting preferred Experience managing remote teams and prioritizing workloads across multiple client accounts Knowledge of medical billing, insurance claims, and healthcare administration is a plus Certifications: Certified Revenue Cycle Specialist (CRCS) required within the first year of employment Technical Skills: Proficient in Microsoft Office Suite and contact center technology platforms Strong computer literacy and ability to troubleshoot basic technical issues remotely Experience with healthcare billing systems or EMR software preferred WORK ENVIRONMENT & EQUIPMENT: Remote position - work from home anywhere in the U.S. Company-provided computer and necessary equipment $55 monthly internet stipend provided Must have a reliable high-speed internet connection and a private workspace suitable for patient and client communications WHY JOIN GETIXHEALTH?: Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We're more than revenue cycle experts-we're a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, and-above all-people. BENEFITS & INCENTIVES: Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment. Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans. 401(k) Plan: Eligible to participate in the company's 401(k) plan after 6 months of continuous service. Paid Time Off (PTO): Start accruing PTO from your very first day of employment. Flexible Benefits: Customize your benefits package to fit your personal and family needs. GetixHealth is an Equal Opportunity and E-Verify Employer. Note: This job description is not intended to be an exhaustive list of responsibilities or qualifications and may be subject to change based on business needs.

Remote Call Center needs 2+ years experience Remote Call Center requires: Salesforce Optifacts Lab systems Provide quality customer service by answering inbound and outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions Ability to cross train in various areas within the Customer Service group to include inbound and outbound calls, proactive notifications, Prioritize and solve complex customer issues and concerns by troubleshooting and analyzing.