Call center analyst work from home jobs

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Remote Call Center Spanish/English needs 1+ years experience Remote Call Center Spanish/English requires: MS Office States FL, IN, KY and OH Shifts; 12:30-9:00pm, 1:30pm-10:00pm, 2:30-11:00pm and 3:30pm-12:00am Windows 10 and up Call center Customer service Ethernet connection 25 mbps upload and download Headset Own equipment for this role. Home computer, monitor Remote Call Center Spanish/English duties: Document calls Take incoming calls

Remote Call Center needs 2+ years experience Remote Call Center requires: Salesforce Optifacts Lab systems Provide quality customer service by answering inbound and outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions Ability to cross train in various areas within the Customer Service group to include inbound and outbound calls, proactive notifications, Prioritize and solve complex customer issues and concerns by troubleshooting and analyzing.

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges. At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation. Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do. Job Description Who You'll Work With The Customs Analyst will be a member of Arista's Global Trade Organization primarily focused on US import operations. Candidate will be working with Arista's contracted customs brokers to ensure that timely and accurate customs declarations are filed according to customs operating procedures and US Customs and Partner Government Agency Regulations. What You'll Do * Manage daily customs brokerage activities according to operating procedures and regulations. * Assign and support HTS classifications. * Conduct self-assessments and implement corrective actions. * Govern Broker performance, identify gaps and implement corrective actions. * Maintain knowledge of changing customs regulations and industry standards. * Review and provide Broker with information pertaining to Section 232 & AD/CVD regulations. * Ensure compliance under PGA rules. * Support process documentation in response to CBP CF28/CF29. * Manage programs using USCBP ACE Portal. * Support import activities in Canada and CARM application. #LI-JH1 Qualifications * Minimum 5+ years of experience in US import regimes. * Strong knowledge of USCBP Title 19 Customs Duties, USHTS, Section 232 Rules and Antidumping and Countervailing. * Prior knowledge with Canada CARM and CBSA. * Strong corporate cross functional familiarity to work with internal and external stakeholders. * Displays excellent communication skills and strong analytical skills. * Knowledge of NetSuite, Oracle, SAP applications and experience automating repetitive processes. * Proficient with USCBP ACE Portal. * Excellent influencing and problem-solving skills. * Extensive experience interacting with US Customs, other government agencies on trade compliance issues. * Experience with classification of telecommunication equipment and parts a plus. * Experience partnering with customs brokers to improve entry quality, publish and revise customs handbooks and broker parts dictionary. Additional Information Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.

Our Mission At Palo Alto Networks, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description The Team Unit 42 is the global threat intelligence team at Palo Alto Networks. We believe threat intelligence should be shared and available to all within the industry. We deliver high-quality, in-depth research on adversaries, malware families, and attack campaigns. Our analysts uncover and document adversary behaviors and then share playbooks that give insight into the various tools, techniques, and procedures threat actors execute to compromise organizations. If you're looking for a career with access to the brightest minds in cybersecurity, you've found it. We have a hunger for researching, hunting out the world's newest threats and sharing them with our industry to make the digital world a safer place. You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects - centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means we're constantly working to make your experience amazing, and you are part of the team breaking boundaries of what the workplace can be! Job Summary Unit 42's Managed Detection and Response (MDR) service is growing fast - and we're building a customer-centric team that blends technical expertise with direct customer engagement. As a Customer Focus Analyst, you'll act as the front line of communication between our MDR analysts and our customers, helping bridge the gap between incident response and customer understanding. You'll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction. This role is ideal for someone who is technical at their core, but enjoys customer interactions, driving clarity, and ensuring our partners feel confident and supported in their cybersecurity journey. Key Responsibilities * Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance * Support onboarding activities for new customers * Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations * Collaborate with MDR analysts to ensure the customer's technical questions about incidents or threats are fully addressed * Own the customer communication lifecycle during ongoing incidents - ensure timely updates, clarity, and alignment on next steps * Help drive consistency and quality in how incidents and threat intelligence are communicated externally * Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team Qualifications Preferred Qualifications * 1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, or customer support - must, Tier 1/2 SOC analyst experience * Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR * Strong customer communication skills - verbal and written - with the ability to explain complex technical details clearly * Experience reviewing, drafting, or presenting incident reports and security findings * Familiarity with Cortex XDR or Cortex XSOAR * Experience onboarding new security services or clients Additional Information Salary Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $104500/YR - $169100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

About Us We proudly partner with labor unions, credit unions, and professional associations across North America to deliver supplemental programs that enhance financial protection and long-term security for their members and families. Through these partnerships, we help working individuals safeguard what matters most - their income, health, and peace of mind. Our organization has built its reputation on integrity, service, and genuine commitment to people. Every member we serve receives personalized care and transparent guidance, ensuring they fully understand the benefits available to them. We don't believe in a one-size-fits-all approach - every family's story is unique, and so is the way we help them protect it. Our mission is simple yet powerful: to empower and protect hardworking families. We strive to make a tangible difference in the lives of those we serve, offering benefit programs that provide lasting stability and reassurance. As we continue to expand, we're seeking motivated, people-focused professionals who are ready to grow personally and professionally while contributing to something meaningful - all from the comfort of a fully remote workspace. The Opportunity This position provides a rare chance to make a genuine impact every day. You'll be the trusted link between members and the benefit programs they've requested information about. Through virtual consultations, you'll listen carefully, ask thoughtful questions, and help individuals and families find options that fit their unique goals and needs. Working in a fully remote environment, you'll have the freedom to structure your schedule, maintain a healthy work-life balance, and collaborate with teammates who share your drive and sense of purpose. This is more than just a job - it's a long-term career path where performance and passion go hand in hand. Key Responsibilities Conduct virtual meetings and phone consultations with members who have expressed interest in learning more about their available programs. Build trust through active listening and empathetic communication, ensuring each member feels heard and supported. Clearly explain benefit options and guide families toward decisions that align with their priorities. Maintain organized digital documentation and accurate records of each interaction. Collaborate with your team to achieve shared objectives and uphold the highest standards of service. Participate in ongoing training and professional development to strengthen your leadership, communication, and consultative skills. Offer feedback and ideas that improve efficiency, teamwork, and the overall member experience. Qualifications Must be legally authorized to work in the United States or Canada. High school diploma or equivalent required; post-secondary education is an asset. Comfortable using Zoom, email, and digital tools for communication and recordkeeping. Strong communication, interpersonal, and active-listening skills. Self-motivated and disciplined, capable of working independently in a remote environment. Prior experience in customer service, sales, consulting, or client relations is an advantage, but not required - we provide full training. Ideal Characteristics Naturally empathetic and relationship-oriented, with a genuine desire to help others. Dependable and adaptable, able to stay organized even in a fast-paced setting. A team-oriented contributor who values collaboration and accountability. Professional, confident, and compassionate communicator, focused on doing what's right for each member. What We Offer A comprehensive benefits package, including life, dental, prescription, and travel coverage. Remote work flexibility and a schedule designed to support your lifestyle. Performance bonuses, incentives, and travel rewards for top performers. Continuous training, mentorship, and leadership development programs to help you reach your goals. A supportive, inclusive culture that recognizes hard work, celebrates success, and encourages long-term growth. Make an Impact If you're someone who takes pride in helping others, enjoys meaningful conversation, and wants a career that offers both purpose and stability, this is your opportunity to thrive. Join a team that helps thousands of families across North America feel more confident and secure about their financial future. Your effort will be recognized, your growth will be supported, and your success will be shared.

At Avila Dental, you will experience a genuine sense of family and belonging. We strive to make your visit as pleasant and easy as possible by providing in-office comforts and first-class services. Your dentist in Northgate, Dr. Bello, is committed to only using the latest technology and most advanced techniques, so you leave with a stunning smile. Job Description The Contact Center Analyst will support the operation of the Contact center by understanding and documenting business needs for the routing and management of member and provider calls to the company. This person will support routing design, testing, analysis of new and existing capabilities, integration of third party applications to the contact center, and generally ensure the effective and highly reliable performance of the contact center infrastructure in meeting the business' goals and objectives. Responsibilities include, but are not limited to: Conduct business process analysis and requirements gathering sessions Develop user stories and functional requirement specifications for consolidated Contact Center web applications Clearly communicate with clients and project teams via email and conference calls Coordinate product deployments and write release communications Ensure collaborative outcomes by establishing and promoting strong client partnerships Responsible for the successful definition, testing, management, and launch of Contact Center infrastructure upgrades, changes, and new features Qualifications Strong analytical and quantitative skills are essential to execute the job. Must be detail-oriented, an independent thinker and have very strong organizational skills to manage the volume of data which is reported upon and analyzed by the department. Experience with Call Center or Contact Center Software. Collaborative team player, with the ability to work effectively across multiple departments and levels within the company. Software Project Management Excellent written and interpersonal communication skills Proficiency in Microsoft Outlook, Excel, and Word is a must Additional Information All your information will be kept confidential according to EEO guidelines.

CUSTOMER SERVICE REPRESENTATIVE ASSOCIATE Due to our expansive growth, we are seeking Customer Service Associates who are looking for an opportunity to join a dynamic Company with excellent room for growth and the ability to receive performance- based incentives. PURPOSE: Providing technical assistance and support via inbound phone calls to TriZetto Provider Solutions internal/external clients trading partners and vendors who are utilizing TriZetto products under close supervision. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions. Ideal candidates should demonstrate the desire to make the customers experience superior. GENERAL REQUIREMENTS Likes talking on the phone. Likes working in a team with others. Ability to work in fast paced dynamic environment. Open to coaching, adaptable and willing to try new approaches. ESSENTIAL FUNCTIONS: 1. Answering a high volume of inbound technical phone calls. 2. Troubleshooting diagnosing and resolving technical issues with high First Contact Resolution rates (FCR). 3. Following established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope. 4. Documenting all issues comments and resolutions in appropriate software system applications. QUALIFICATIONS: Education: High school diploma GED Certificate or equivalency. Associates or bachelors degree in Healthcare Management preferred. Experience: Minimum of two years experience in customer service. Understanding of the insurance industry electronic claims medical office knowledge and/or coding/billing preferred. Technical Competencies: - Proficient in computer skills including typing navigating Windows-based platforms and utilizing Microsoft Office applications. - Strong customer service and quality orientation. - Excellent problem solving skills. Behavioral Competencies: - Excellent verbal communication and written documentation skills - Strong customer service skills. - Ability to work in a fast-paced team environment with excellent organizational skills. Benefits Medical/Dental Paid time off plans About paid company-holidays annually (varies slightly year to year) Monday Friday schedule/No weekend hours Phones close at 6:00pm CST/No late hours Incentive plan, potential to earn up to $1000 extra each quarter* Career path within Call Center (for solid performers) Opportunities for growth throughout our organization, once proven successful in Call Center role Hourly Rate and Other Compensation: The hourly rate for this position is between $16.00 - $17.54 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for Arsenaults discretionary annual incentive program, based on performance and subject to the terms of Arsenaults applicable plans. Benefits: Arsenault offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan

Job Code **3684** \# of Openings **1** Apply Now (**************************************************** Requisition?org=GATEWAYVENT&cws=55&rid=3684) Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager. **Position Responsibilities:** + Ensure that proper training be provided pursuant to the requirements of the Call Center operations as outlined in the contract and certified training programs. + Review, as part of the process, all training requests (on or off site) based on needs for effective Call Center operations to include travel costs, accommodations, training fees, and any other related contractual costs. + Develop, execute, and track training opportunities as needed for contract employees. + Oversee and manage all aspects of employee conduct within the Call Center operations to include: + Performance Reviews. + Position Changes - (transfers, demotions, promotions). + Disciplinary and Performance Action Reviews - (Written and Verbal Warnings, Corrective Action Notices (CAN), Suspensions and/or Terminations). + Manage the hiring processes and procedures for all new employees. + Generate monthly progress reports and provide a status on all associated performance measures as required by contract. + Review of Corporate expenditure and billing documents and reconcile with billable time and attendance of personnel. + Review and approve reports for personnel time and attendance. + Oversee and manage the Dispatcher Shift Bid process and develop related rules associated with an effective method. + Provide Federal Management operational effectiveness reports for special operations throughout the contract option year (examples of, but not limited to: (Holiday Event staffing, Operation Blue Surge - Staffing and Statistics, Large Sporting Events, Civil Disobedience (protests/riots/rally's), Political Gatherings (DNC/RNC/Debates/Presidential Visits). + Optimize dispatch program performance through recommendations and procedures that may increase the efficiency of operations. + Recommend equipment needs and replacement. + Radio and phone reports. + Electronic file review for all dispatch personnel - quality assurance program. + Radio/Phone and Alarm reviews (daily) + Assist in ensuring staff is attaining the required goals for dispatch operations. + Attend supervisory strategy and performance meetings regarding all areas of Call Center operations. + Create and oversee the Performance Management Plan for all contract employees within the Call Center. + Review, approve and/or amend Performance Reviews for all Contract Employees. + Review and approve training processes, personnel scheduling and attendance, and training requests. + Address all SOP issues to include, but not limited to, training and testing topics. + Review and approve all new SOP's containing Call Center procedures and policies. + Oversee the collecting of statistics for the Call Center as required. + Conduct special projects to include: + Notification projects + NCIC issues + Hit confirmations. + Validations, and proper use reviews + Maintain 24-hour day connectivity, either personally or through a designee, with the Call Center to provide direction and/or insight on ongoing issues and/or emergencies. + Act as liaison between contract and Federal staff for all activities of contract personnel, as needed or directed by corporate or Federal staff. + Review and approve all disciplinary actions and make recommendations to corporate. + Maintain a working knowledge of the HVAC/CRAC unit systems used throughout the Call Center, for example, to include but not limited to, where the circuit breakers for the systems are located, and the service contractor's point of contact information. **Position Requirements:** + High School diploma or GED + Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and ability required to successfully perform the job. A typical way to obtain the knowledge and abilities would be: + At least 5-10 years of progressively responsible communications dispatching/supervisory experience in a comparable public safety dispatching center. Experience or other qualifications that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and ability to successfully supervise, motivate, correct, train and evaluate assigned staff. + Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations, and systems. + Knowledge of principles and processes for providing customer services. This includes meeting established quality standards. + Industry Standard recognized cortication's relating to 911/Call Center Operator and/or Supervisor training. + Demonstrated ability to supervise a staff of 30-50 employees. This position is located in Denver, CO. **Hiring Range:** $75,000- $85,000. VEVRAA Federal Contractor Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international. We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

Catalight Care Services (CCS) is seeking a compassionate and strategic leader to manage our Clinical Escalation Services team. This team plays a vital role in ensuring families receive timely, high-quality autism services by resolving complaints and grievances with empathy and clinical precision. The Licensed Clinical Manager will oversee a team of Clinical Escalation Specialists, providing operational leadership, clinical oversight, and stakeholder engagement to support CCS's mission of equitable access to care. While this role is remote - you must be Licensed in California: Licensed Mental Health Practitioner with a background in psychology, social work, or a related field with at least 8-10 years of experience. (Mental Health Licensure such as: LMFT, LCSW, PsyD, LPCC); Core Responsibilities & Essential Job Functions Clinical Responsibilities: Provide clinical oversight on high-risk cases and ensure appropriate escalation to senior leadership. Review investigative findings and case reviews submitted by team members, offering feedback and recommendations. Collaborate with Clinical Care Teams to ensure appropriate behavioral health treatment (BHT) services are coordinated. Serve as a liaison between CCS departments, funders, and families to facilitate resolution and maintain collaborative partnership and effective working relationships. Represent the team in funder meetings and case consultations related to escalations. Ensure all communications-internal and external-are professional, empathetic, and aligned with CCS values. Partner with the Quality team to ensure training is provided and adhered to within the department. Partner with the Clinical Directors on recruiting, hiring, and retaining staff. Management Responsibilities: Oversee all complaints, grievances, and reportable events related to the team, ensuring timely and thorough resolution. Monitor team metrics, caseloads, and service quality to ensure compliance with organizational standards and funder requirements. Develop and refine workflows, SOPs, and escalation protocols. Ensure all team members adhere to CCS and FoC policies and procedures. Attend staff meetings, in-services, trainings, and other meetings as requested by management. Lead, mentor, and supervise a team of Clinical Escalation Specialists. Provide direct day-to-day management of team members, ensuring alignment with departmental goals and CCS values. Maintains composure and adaptability under pressure, effectively navigating change and uncertainty while keeping teams focused and engaged. Foster a culture of empathy, accountability, and continuous learning. Promote collaboration, psychological safety, and professional growth. Provide performance feedback and developmental opportunities to team members. Champion diversity, equity, inclusion, and belonging in all team interactions. Track and analyze escalation trends to identify systemic issues and opportunities for improvement. Prepare reports and presentations for leadership on escalation outcomes, team performance, and client satisfaction. Lead special projects and initiatives aimed at enhancing the client experience and clinical service delivery. Attend staff meetings, in-services, trainings, and other meetings as requested by management. Provide performance feedback and developmental opportunities to team members. Qualifications Minimum Education, Experience & Training Equivalent to: Licensed Mental Health Practitioner with a background in psychology, social work, or a related field with at least 8-10 years of experience. (Mental Health Licensure such as: LMFT, LCSW, PsyD, LPCC) (Must be licensed in CA) Minimum of 5 years experience leading and managing a team within the healthcare sector Qualified to provide clinical supervision toward clinical licensure, per California state guidelines outlined by the Board of Behavioral Sciences Strong organizational skills with the ability to manage multiple schedules and strategically plan coverage. Excellent interpersonal and communication skills, with the ability to work directly with clients and provide empathetic support. Knowledge & Skills: Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population. A commitment to the values of the organization while demonstrating good judgment, flexibility, patience and discretion when dealing with confidential and sensitive matters. Proven leadership skills and experience in building and maintaining high-performing teams. Capacity for assessing and addressing risk and escalating high risk clinical concerns to supervisor. Proficient in Microsoft Office (Outlook, Word, Excel, etc.), especially Excel and related computer software. Consistently demonstrate good judgment and decision-making skills while maintaining the highest level of confidentiality. Work in an exciting, fast paced high energy environment while effectively multitasking and managing day-to-day responsibilities without supervision. Personable; able to work comfortably with individuals at all levels within the organization. Must be highly detail oriented. Strong organizational skills with the ability to manage multiple schedules and strategically plan coverage. Excellent interpersonal and verbal and written communication skills, with the ability to work directly with clients and provide empathetic support. Capacity to make informed decisions quickly and maintain calm under pressure. Physical Requirements: Must be able to communicate effectively within the work environment, read and write using the primary language within the workplace. Visual and auditory ability to work with clients, staff and others in the workplace continuously. Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace. Utilize computer and cell phone for effective communication. Conditions of Employment Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position. Ability to obtain and maintain clearance through the Office of Inspector General. Ability to obtain and maintain a National Provider Identifier (NPI). Must work California standard business hours. Must attend any required training. Time Type: Full time Compensation:$145,000 - $170,000 Annually The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization. Catalight is an equal opportunity employer.

Full-Time | Remote | Eastern Time Zone | High-Volume Call Center PharmaCentra is hiring a Remote Call Center Operations Supervisor to lead a team of agents in a fast-paced, high-volume inbound/outbound call center environment. This is a fully remote role with flexible hours, including occasional evenings, weekends, and holidays. Responsibilities Supervise remote call center agents and ensure productivity, quality, and service goals are met Monitor KPIs: handle time, service level, attendance, and quality Provide real-time coaching and performance management Participate in hiring, training, and performance evaluations Handle escalations and support operational improvements Qualifications 3+ years direct call center supervisory experience, preferably in remote, high-volume environments Proven experience managing inbound and outbound call operations Strong coaching, leadership, and communication skills Advanced computer skills (MS Office) and ability to learn call center systems quickly Quiet home workspace with reliable high-speed internet Schedule Full-time (40 hours/week) Flexible, generally 11:00 AM - 7:00 PM EST Occasional evenings/weekends/holidays as needed Benefits Health, Dental, Vision Paid Time Off & Holidays Company-paid Life & Short/Long-Term Disability 401(k) after 1 year Ready to lead a high-performing remote team? Apply now through our fast, mobile-friendly application. Offer of employment is conditioned upon passing a background check.

The Call Center Manager oversees the daily operations of the call center to ensure exceptional service delivery, efficient workflow, and team productivity. This role is responsible for leading and motivating customer service representatives, optimizing performance metrics (KPIs), implementing process improvements, and ensuring compliance with company policies, quality standards, and applicable regulations. Responsibilities Supervise daily call center operations, including inbound and outbound customer interactions across multiple communication channels (phone, email, chat, etc.). Develop, monitor, and report on key performance indicators (KPIs) such as call volume, service levels, average handle time, customer satisfaction, and first-call resolution. Recruit, train, coach, and evaluate call center staff to ensure professional growth and consistent service delivery. Implement performance management plans, including feedback sessions, recognition programs, and corrective action when necessary. Analyze call center data and prepare regular operational and performance reports for senior management. Collaborate with IT, HR, and other departments to improve systems, processes, and customer experience. Ensure compliance with privacy, data protection, and industry regulations (e.g., HIPAA, TCPA, or other applicable standards). Manage call center budget, including staffing, technology, and operational costs. Develop and maintain standard operating procedures (SOPs) and ensure staff adherence to all policies. Drive continuous improvement initiatives through automation, workflow optimization, and training enhancements. Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times. To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager. Reacts positively to change and performs other duties as assigned. Qualifications Bachelor's degree in Business Administration, Management, Communications, or a related field (or equivalent experience). 5+ years of experience in a call center or customer service leadership role, with at least 2 years in management. Proven track record of achieving performance goals in a fast-paced service environment. Strong leadership, coaching, and interpersonal skills. Excellent analytical and problem-solving abilities. Proficiency in call center software, CRM platforms, and Microsoft Office Suite. Exceptional communication skills-both written and verbal. Ability to manage multiple priorities, deadlines, and initiatives simultaneously. Excellent interpersonal, oral, and written communication skills. Must be detail oriented and self-motivated. Excellent customer service skills. Anticipate needs in a proactive manner to increase satisfaction. The Company reserves the right to modify any bonus/commission structure prospectively at any time for any reason. A bonus/commission is not considered earned until it is paid, and the employee remains with the Company at the time of payment Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems. Preferred Skills: Experience with workforce management tools and call routing systems. Familiarity with regulatory environments (e.g., healthcare, insurance, or financial services). Bilingual abilities a plus.

Call Center Manager/Director Reports to: VP of Customer Success We are seeking an experienced and dynamic Call Center Manager/Director to oversee the daily operations of our 24/7 remote call center. This leader will manage all aspects of the call center, ensuring agents meet performance standards, optimizing billable capacity, improving answer times, and driving key metrics. The ideal candidate will have at least 3 years of experience running a call center independently and will be capable of handling operational, customer-facing, and de-escalation responsibilities. This position requires expertise in data analysis, scheduling, budgeting, churn mitigation, and meeting industry standards. Bilingual candidates are a plus. Key Responsibilities: Operational Leadership: Oversee the 24/7 remote call center, maintaining service levels, agent performance, and customer satisfaction. Develop processes to meet industry standards for metrics such as handle time, first call resolution, and answer speed. Represent the company in customer meetings and calls, providing professional and timely responses. Data Analysis & Performance Optimization: Analyze and leverage data to improve key metrics, such as answer times, abandoned call rates, and billable minutes. Develop and track KPIs, implementing actionable steps to meet goals. Team Management & Development: Recruit, train, and manage remote agents, ensuring adherence to performance and company standards. Provide ongoing coaching and development to foster a culture of dependability and accountability. Scheduling & Workforce Management: Create and manage schedules for remote agents, ensuring adequate staffing 24/7. Use workforce management tools (e.g., Erlang) to predict call volume and adjust schedules as needed. Budget & Financial Management: Manage the call center budget, including payroll and resource allocation. Monitor financial metrics to maintain profitability and reduce costs. Customer Engagement & Retention: Engage directly with customers to resolve escalations, using proven de-escalation strategies. Develop and implement churn mitigation and retention strategies to maintain customer relationships. Participate in customer meetings as needed, representing the company professionally. Compliance & Quality Control: Ensure compliance with regulations and company policies. Implement and monitor quality assurance processes. Reporting & Communication: Report regularly to senior management on key metrics, budgets, and challenges. Collaborate with other departments to align business objectives. Process Improvement: Lead initiatives for continuous improvement, driving process changes that enhance service quality and agent productivity. Key Qualifications: Experience: 3+ years in a Call Center Manager/Director role, particularly in a 24/7 environment. Proven experience running a call center independently from startup or high-growth environments. Demonstrated success in meeting performance metrics in areas such as answer times and billable capacity. Experience in churn mitigation and customer retention strategies. Skills: Expertise in scheduling and workforce management in a 24/7 operation. Strong data analysis skills for optimizing performance. Experience with budget and payroll management. Proven experience in de-escalation strategies and managing customer relationships. Ability to manage remote teams and enforce accountability. Excellent written and verbal communication skills, customer-facing professionalism required. Bilingual (preferred). Technical Skills: Proficiency in call center software (e.g., 8x8, LawRuler) and workforce management tools (e.g., Erlang). Advanced Excel skills and familiarity with data analytics platforms. Experience with CRM systems and quality assurance platforms. Tech Requirements: Reliable high-speed internet with a backup for connection drops. A computer with a minimum of 16GB RAM and 512 GB storage (no Chromebooks). A quiet workspace free from distractions. USB-plugged headset (no Bluetooth or AirPods), mouse, and dual screens. Active and up-to-date malware/anti-virus software. Additional Information: Must reside in the United States and be eligible to work in the US. Contingent on a clear background check. Compensation: Base salary plus performance-based bonus. Schedule: M-F with availability on weekends as needed. Flexibility in schedules is mandatory. Customer-facing role with professional communication required for customer meetings and escalations.

Join Vancouver Clinic as a full-time Patient Service Specialist and provide excellent customer service over the telephone in a Call Center environment. Full-Time Schedule (40 hours/week): Monday through Friday, 9:00a-5:30p ( will transition to schedule after successful completion of training scheduled Monday through Friday, 8:00a-5:00p ) :: NO late nights! NO weekends! Hiring rate: generally is between $19.38-$22.20 and placement in the range depends on an evaluation of experience :: Bonus Eligible: opportunity to participate in the Metric Based Incentive Compensation Plan! In this role you will: Schedule appointments for clinicians and ancillary services for all areas within Vancouver Clinic Reschedule appointments required by clinician schedule changes (“bump list”) and schedule appointments for future opened (“wait list”). Perform initial phone call triage per protocols. Verify demographic information and update changes accurately Gather all pertinent patient information prior to scheduled appointment Provide appropriate directions when needed Must have excellent attendance! Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care. We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers. Requirements: High school diploma or equivalent. Min of two years of experience in either medical office setting or in the health insurance industry strongly preferred. Experience with multi-line phone system preferred. Excellent verbal and written communication skills. Ability to handle pressure situations while maintaining tact and diplomacy. Ability to work independently yet operate as an integral part of a team. Working knowledge of computers and basic software programs. Additional details: Patient Service Specialist has the potential for off-site work after successful completion of training and meeting the requirements for working off-site. This requires, but not limited to, an employee to live in the local Vancouver, WA or Portland, OR area and have a secure home network with minimum upload (5 mbps) and download speeds (25 mbps). Pay Range: $18.24 - $25.54 The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job. We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information. Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.

Job Description Customer Service Reps Needed - Work From Home | $12-$15/hr | Set Your Own Hours Ready to take control of your schedule and income from home? Join our fast-growing virtual customer support team! We're hiring Remote Customer Service Reps to handle phone-based support for top-tier clients. This role is ideal for people who want flexible hours, steady pay, and the ability to grow in a remote-first environment. Your Responsibilities: Handle inbound and outbound customer service calls Offer prompt, accurate, and friendly solutions Record data clearly into client systems Provide follow-up as needed for customer satisfaction Meet personal performance targets Requirements What We're Looking For: High school diploma or GED Excellent phone and typing skills Comfortable navigating software and multitasking Dedicated home workspace and stable internet Windows 11 PC with 8 GB RAM (16 GB RAM preferred) ( no Apple or Chromebook) USB headset & wired internet (not needed to apply, but required to start) Benefits Position Highlights: 100% Remote - work from your home office Flexible scheduling options - including part-time and evenings Pay range: $12-$15/hr to start + performance bonuses (where applicable) Opportunities to move up quickly based on performance

) Empowering Digital Transformation through Social Media & IT Services With over 20 years of experience in managing customer services across inbound and outbound segments, specifically in the Telecom and international sectors, I lead a dynamic company focused on providing innovative Social Media and IT solutions. Our goal is to help businesses thrive in the digital era by leveraging cutting-edge technologies and tailored strategies. We are searching for a dedicated, supportive call center supervisor who can coach and motivate call center representatives as they field calls from clients. The call center supervisor will hire employees and assist in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and inspiration. You should be analytical, supportive, and prepared to act as a resource to agents. To succeed as a call center supervisor, you should be focused on helping your team build the necessary skills and knowledge so they can better support customers. You should be supportive, communicative, and attentive. Call Center Supervisor Responsibilities: Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Ensuring agents understand and comply with all call center objectives, performance standards, and policies. Answering agent questions regarding best practices or difficult calls. Identifying operational issues and suggesting possible improvements. Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. Preparing reports and analyzing data to assist management as they determine call center goals. Working with other supervisors and management team members to support agents and maximize customer satisfaction. Call Center Supervisor Requirements: High school diploma or equivalent, but more education, especially in management, is preferred. Call center, customer service, or supervisory experience may be required. Proficiency with technology, especially computers, software applications, and phone systems. Exceptional verbal and written communication skills. Strong understanding of company products, policies, and services. Ability to coach, train, and motivate employees and evaluate their performance. Excellent problem solving, leadership, and customer service skills. Analytical, efficient, and thorough. Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

The Call Center Supervisor is responsible for ensuring the team delivers service that meets or exceeds agreed client goals, while fostering a culture that strives for operational and compliance excellence. As a member of the Business Unit Management Team, the Call Center Supervisor is also accountable for deliveriasng the service in a fiscally responsible manner This is your opportunity to join us and represent a top biotechnology company.Whats in it for you? Competitive compensation Excellent Benefits accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions Generous performance-driven Incentive Compensation package Competitive environment with company wide recognition, contests and coveted awards Exceptional company culture Recognized as a Top Workplace USA 2021 What will you be doing? Supervise call center staff, including active performance management Provide day-to-day supervision of the medical information specialists/customer service representatives. Assign individuals to work schedules designed to meet client business needs; ensure staff adherence to assigned work schedules. Implement and communicate performance standards o Coach team members for success and support individual development of direct reports Conduct performance evaluations for designated staff members Conduct new hire interviewing and training Address performance issues, including disciplinary actions and terminations in a timely manner and according to our policies. Monitor staffing levels Coordinate and deliver program trainings as required by program Create and implement initiatives designed to encourage teamwork and increase employee engagement. Supervise call floor operations Delivers service that meets or exceeds client expectations Maintains all service levels Ensure that all client needs are met with a high degree of quality and compliance to applicable Policies and Standard Operating Procedures Manage call center operations in a fiscally responsible manner Strategize and collaborate with internal teams to foster a culture and service of continuous quality improvement, offering creative solutions to client Monitor inbound/outbound customer service calls to ensure script adherence, call integrity, adverse events compliance, HIPAA compliance and proper phone technique. Develop a contingency plan to maintain adequate coverage levels, in the event of staff shortages. This will include serving as backup, handling inbound/outbound calls, when needed. Analyze daily, weekly and monthly call metric and productivity reports, ; share analysis with Business Unit Leadership Team and offer recommendations based on analysis. Oversee the handling of alternate channel requests as appropriate, including email, voice mail and white mail, and ensuring the timely completion of all. As needed, assist with the implementation of program modifications and the scheduling of special call programs. Assist Client Account Manager in the development and implementation of new client programs. Assist in the development of quality improvement programs as a means to increase productivity and improve service levels. Develop contact center policies and procedures. Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA). What do you need for this position? Associates degree Or equivalent work related experience 1-2 years previous supervisory experience preferably within a Call Center, in a Team Lead or Supervisor role; or equivalent experience. Understanding of call management systems such as CentreVu Supervisor. Adept at all applicable computer software, i.e., Word, Excel, Power Point and Outlook. Outstanding customer service, communication, and interpersonal skills. Must possess the ability to train and motivate staff members.

We seek a 100% remote Call Center Manager with experience running and managing an inbound/outbound phone room of 5-10 people.

Virtual branch managers at Firefighters First Credit Union (FFCU) are responsible for leading the call center to ensure members consistently receive a high level of service through a variety of channels. As a leader, the virtual branch manager sets the call center objectives, delivers services, and manages for results. Virtual branch managers are responsible for ensuring call center teams are staffed to provide members with adequate coverage, have the necessary training and resources to successfully perform their work, ensure member identification is correct to prevent fraud, and that they provide exceptional service to members. Further, managers utilize call center data to continually improve operations and the member experience, as well as forecast and plan. Finally, virtual branch managers regularly interact with members to build relationships and assist with resolving issues. Typical responsibilities: Manage call center operations. Train, coach, supervise, and performance manage call center employees. Build member relationships by assisting members with obtaining, interpreting, and utilizing financial information to plan for and achieve goals. Analyze call center data and make recommendations to improve operations, member experience, as well as forecast and plan. Work with leaders and team members in other departments to coordinate member services, responses, research, resolutions, or other carry out other efforts. Participate in special projects and perform other assignments as needed. Travel may be required up to 10% of the time or as needed to attend meetings, conferences, training, or other work-related events. As needed, work remotely, be on-call, and work weekends and evenings. Basic Qualifications: Bachelor's degree in Business, Finance, Accounting, Economics, or a related field or an equivalent combination of education and experience. Experience as a call center representative and/or a combination of experience working as a call center representative, and supervising call center representatives. Experience supervising employees. Preferred Qualifications: Bachelor's degree in Business, Finance, Accounting, Economics, or a related field. Experience supervising employees in a financial institution call center environment. Experience as an e-service representative or supervising e-service representatives, supporting customers through virtual technology such as videoconferencing, web-chat, or related capabilities. Demonstrates knowledge of and experience with software and hardware terminology and troubleshooting techniques. Demonstrates knowledge of and experience with the loan application process and standard or typical internal operating policies and procedures. Demonstrates the ability to lead and supervise team members to achieve results. Demonstrates knowledge of the application of federal and state consumer lending regulations (e.g., Regulation Z, The Fair Credit Reporting Act, Soldiers and Sailors Act, etc.) and compliance requirements such as Bank Secrecy Act, Office of Foreign Asset Control, and Customer ID Program policies and guidelines to appropriately document and track all transactions. Demonstrates knowledge of business, personal, and insurance products and services. Demonstrates knowledge of current industry offers, market trends, competitors, and Credit Union lending and member service policies and procedures. Demonstrates the ability to interpret and apply financial information (e.g., credit scores, debt, assets, balances, payments, interest rates, etc.) and perform math functions (e.g., addition, subtraction, multiplication, division, percentages, ratios, etc.). Demonstrates the ability to consult, provide member services, and achieve relationship sales objectives by anticipating and understanding member's needs and recommending products that will benefit them. Demonstrates analytical thinking, problem solving, decision making, and judgment by gathering and applying relevant data to research and resolve issues. Demonstrates the ability to prioritize and organize work, handle multiple tasks, and meet deadlines in a fast paced, high-volume environment. Proficient in speaking and writing the English language using correct structure, vocabulary, and organization. Demonstrates ability to communicate effectively in person, by phone, or by using electronic and virtual forms of communication. Demonstrates experience performing basic office functions such as answering phones, copying papers, assembling reports, and sending and receiving correspondence. Demonstrates the ability to use office software to create written documents (e.g., MS Word and PowerPoint) and prepare spreadsheets (e.g., MS Excel), as well as database applications to enter, maintain, and report data. Demonstrates experience and behavior consistent with FFCU's core values of competence, integrity, excellence, curiosity, positivity, and humility.