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What is a call center associate and how to become one
A call center associate is a customer service representative who handles inbound or outbound calls on behalf of a company. They provide assistance, answer inquiries, resolve complaints, and process orders. Call center associates use phone, email, chat, and social media to interact with customers. They must be able to multitask, work efficiently under pressure, and possess excellent communication and problem-solving skills. A call center associate plays a vital role in ensuring customer satisfaction and loyalty.
Avg. Salary $31,363
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.71%
Asian 6.31%
Black or African American 11.31%
Hispanic or Latino 19.29%
Unknown 5.31%
White 57.06%
Genderfemale 64.99%
male 35.01%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
What are the pros and cons of being a call center associate?
Pros
Opportunity to improve communication skills
Potential for career growth
Paid training provided
Health benefits and other perks offered by some companies
Bonuses and incentives for meeting performance metrics
Cons
Strict adherence to scripts and protocols can be limiting
Low pay in some cases
Limited ability to take breaks during busy periods
Limited opportunity for creativity or autonomy in solving problems
Repetitive tasks can lead to physical strain and injury.
Call center associate career paths
Key steps to become a call center associate
Explore call center associate education requirements
Start to develop specific call center associate skills
Skills Percentages Patients 16.95% Inbound Calls 12.58% Customer Service 11.68% Strong Customer Service 9.16% Data Entry 6.78% Complete relevant call center associate training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New call center associates learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a call center associate based on U.S. Bureau of Labor Statistics data and data from real call center associate resumes.Research call center associate duties and responsibilities
- Register patient callers by gathering clinical information relate to patients concerns.
- Demonstrate superb organizational and multitasking abilities
- Unload FTL and LTL shipments daily and receive items throughout the warehouse.
- Assign carriers to LTL shipments before cutoff times and handle customer inquiries.
Prepare your call center associate resume
When your background is strong enough, you can start writing your call center associate resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a call center associate resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable call center associate resume templates
Build a professional call center associate resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your call center associate resume.
Apply for call center associate jobs
Now it's time to start searching for a call center associate job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first call center associate job
Are you a call center associate?
Share your story for a free salary report.
Average call center associate salary
The average call center associate salary in the United States is $31,363 per year or $15 per hour. Call center associate salaries range between $22,000 and $43,000 per year.
What am I worth?
How do call center associates rate their job?
Call center associate reviews
remote job, more schedule flexibility
very low salary, no career growth, very stressful and not rewarding
Sometimes I had to finish up job tasks that were assigned to others that were not completed.
Getting to know the people and the you work.with
Being required to answer a minimum number of calls a day. This pushes the idea that the caller is a number and as such, it is more difficult to personalize the call the the person calling in
Updated January 8, 2025
