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Become A Call Center Associate

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Working As A Call Center Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $28,000

    Average Salary

What Does A Call Center Associate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Call Center Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Call Center Associate Career Paths

Call Center Associate
Office Assistant Executive Assistant Office Manager
Account Manager
5 Yearsyrs
Office Assistant Executive Assistant Assistant Manager
Sales Manager
5 Yearsyrs
Office Assistant Administrator Office Manager
Business Office Manager
7 Yearsyrs
Call Center Representative Service Representative Account Executive
Regional Sales Manager
9 Yearsyrs
Call Center Representative Representative Account Executive
Sales And Marketing Manager
6 Yearsyrs
Call Center Representative Representative Consultant
Business Development Manager
9 Yearsyrs
Specialist Team Leader General Manager
Director Of Sales
10 Yearsyrs
Specialist Team Leader Owner
Co-Owner
6 Yearsyrs
Specialist Team Leader Account Manager
Senior Account Manager
7 Yearsyrs
Assistant Consultant Account Manager
Sales Account Manager
6 Yearsyrs
Assistant Executive Assistant Account Executive
Territory Manager
7 Yearsyrs
Assistant Consultant Assistant Manager
Center Manager
6 Yearsyrs
Certified Nursing Assistant Technician Systems Administrator
Information Technology Manager
7 Yearsyrs
Certified Nursing Assistant Lead Teacher Manager
Business Owner
6 Yearsyrs
Certified Nursing Assistant Administrator Account Manager
Client Services Manager
7 Yearsyrs
Medical Assistant Account Representative Credit Analyst
Relationship Manager
6 Yearsyrs
Medical Assistant Billing Specialist Customer Service Supervisor
Call Center Manager
6 Yearsyrs
Medical Assistant Service Representative Claims Representative
Senior Representative
5 Yearsyrs
Data Entry Clerk Human Resources Coordinator Customer Service Supervisor
Customer Care Supervisor
5 Yearsyrs
Data Entry Clerk Legal Secretary Business Owner
Entrepreneur
5 Yearsyrs
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Do you work as a Call Center Associate?

Help others decide if this is a good career for them

Average Length of Employment
Center Specialist 2.6 years
Representative 2.2 years
Will Call Clerk 1.8 years
Call Center Agent 1.3 years
Call Agent 1.0 years
Top Careers Before Call Center Associate
Cashier 15.2%
Internship 4.3%
Server 3.6%
Associate 3.5%
Volunteer 2.2%
Secretary 2.0%
Manager 1.9%
Teller 1.9%
Top Careers After Call Center Associate
Cashier 11.0%
Associate 3.8%
Internship 3.4%
Server 3.2%
Specialist 2.7%
Volunteer 2.3%
Assistant 2.3%
Manager 2.2%

Do you work as a Call Center Associate?

Call Center Associate Demographics

Gender

Female

59.1%

Male

30.5%

Unknown

10.3%
Ethnicity

White

63.1%

Hispanic or Latino

15.9%

Black or African American

11.5%

Asian

6.0%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

66.4%

French

13.1%

German

3.7%

Portuguese

2.8%

Russian

2.8%

Vietnamese

1.9%

Arabic

1.9%

Italian

1.9%

Mandarin

0.9%

Hebrew

0.9%

Japanese

0.9%

Hmong

0.9%

Hindi

0.9%

Urdu

0.9%
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Call Center Associate Education

Schools

University of Phoenix

26.0%

Kaplan University

6.2%

Community College of Rhode Island

5.9%

Liberty University

4.8%

Arizona State University

4.4%

University of Cincinnati

4.0%

The Academy

4.0%

Kent State University

4.0%

Southern New Hampshire University

4.0%

University of Central Florida

4.0%

Strayer University

4.0%

Columbus State Community College

3.7%

Southeastern Community College

3.7%

Wake Technical Community College

3.3%

Minneapolis Community and Technical College

3.3%

Ultimate Medical Academy - Clearwater

2.9%

University of North Carolina at Greensboro

2.9%

Ashford University

2.9%

Virginia Commonwealth University

2.9%

Houston Community College

2.9%
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Majors

Business

28.0%

Health Care Administration

8.0%

Psychology

6.7%

Criminal Justice

5.3%

Communication

5.1%

General Studies

4.7%

Nursing

4.2%

Medical Assisting Services

4.2%

Accounting

4.0%

Liberal Arts

3.9%

Management

3.4%

Computer Science

3.2%

Marketing

3.0%

English

2.9%

Information Technology

2.4%

Computer Information Systems

2.4%

Finance

2.4%

Education

2.2%

Graphic Design

2.2%

Legal Support Services

1.9%
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Degrees

Bachelors

35.0%

Other

30.4%

Associate

18.2%

Masters

7.2%

Certificate

6.3%

Diploma

2.1%

License

0.5%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$28,000
View Detailed Salary Report
$21,000
Min 10%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$28,000
Median 50%
$39,000
Max 90%
Best Paying Company
Sysco
Highest Paying City
Anchorage, AK
Highest Paying State
Alaska
Avg Experience Level
1.6 years
How much does a Call Center Associate make at top companies?
The national average salary for a Call Center Associate in the United States is $28,933 per year or $14 per hour. Those in the bottom 10 percent make under $21,000 a year, and the top 10 percent make over $39,000.

How Would You Rate The Salary Of a Call Center Associate?

Have you worked as a Call Center Associate? Help other job seekers by rating your experience as a Call Center Associate.

Top Skills for A Call Center Associate

  1. Customer Service
  2. Phone Calls
  3. Production Standards
You can check out examples of real life uses of top skills on resumes here:
  • Utilized excellent communication and customer service skills to gather correct information, resolve concerns and effectively handle volatile situations.
  • Handled incoming phone calls pertaining to bus routes and transportation eligibility.
  • Purchased national advertising orders and provided data entry.
  • Managed a high volume of calls and accurately provided data input Provided information about all services offered.
  • Required to share information with alumni concerning university events and activities in a professional and courteous manner.

How Would You Rate Working As a Call Center Associate?

Are you working as a Call Center Associate? Help us rate Call Center Associate as a Career.

Top Call Center Associate Employers

Jobs From Top Call Center Associate Employers

Call Center Associate Videos

Royal Bank of Canada Call Centre Associate Job

CIBC Call Centre Associate Job

A Day in the Life: Call Center Agent

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