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Call center associate demographics and statistics in the US

Call center associate demographics research summary. Zippia estimates call center associate demographics and statistics in the United States by using a database of 30 million profiles. Our call center associate estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about call center associates after extensive research and analysis:

  • There are over 144,177 call center associates currently employed in the United States.
  • 65.0% of all call center associates are women, while 35.0% are men.
  • The average call center associate age is 40 years old.
  • The most common ethnicity of call center associates is White (57.1%), followed by Hispanic or Latino (19.3%), Black or African American (11.3%) and Asian (6.3%).
  • Call center associates are most in-demand in Los Angeles, CA.
  • The finance industry is the highest-paying for call center associates.
  • 7% of all call center associates are LGBT.
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Call center associate demographics by:

Call center associate gender statistics

65.0% of call center associates are women and 35.0% of call center associates are men.
  • Female, 65.0%
  • Male, 35.0%

Call center associate gender ratio

GenderPercentages
Female65.0%
Male35.0%

Call center associate gender pay gap

Women earn 96¢ for every $1 earned by men

male-income
Male income
$33,495
female-income
Female income
$32,025

Call center associate gender ratio over time

This data breaks down the percentage of men and women in call center associate positions over time. Currently, 65.0% of call center associates are female.
Male
Female
100%
80%
60%
40%
20%
0%
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021

Call center associate gender ratio by year

YearMaleFemale
201033.25%66.75%
201133.10%66.90%
201234.65%65.35%
201335.11%64.89%
201435.64%64.36%
201535.52%64.48%
201636.10%63.90%
201736.55%63.45%
201835.19%64.81%
201934.74%65.26%
202035.40%64.60%
202135.01%64.99%

Call center associate related jobs gender ratio

We compared call center associates with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.

Job titleMaleFemale
Loan Secretary4%96%
Dental Receptionist5%95%
Receptionist Secretary6%94%
Call Center Associate35%65%
Lead Ramp Agent86%14%
Courtesy Associate88%12%
Technical Service Advisor89%11%
Male
Female
100%
75%
50%
25%
0%
Technical Service Advisor
Courtesy Associate
Lead Ramp Agent
Call Center Associate
Receptionist Secretary
Dental Receptionist
Loan Secretary
0%
25%
50%
75%
100%

Call center associate demographics by race

The most common ethnicity among call center associates is White, which makes up 57.1% of all call center associates. Comparatively, 19.3% of call center associates are Hispanic or Latino and 11.3% of call center associates are Black or African American.
  • White, 57.1%
  • Hispanic or Latino, 19.3%
  • Black or African American, 11.3%
  • Asian, 6.3%
  • Unknown, 5.3%
  • American Indian and Alaska Native, 0.7%

Call center associate race

Call center associate racePercentages
White57.1%
Hispanic or Latino19.3%
Black or African American11.3%
Asian6.3%
Unknown5.3%
American Indian and Alaska Native0.7%

Call center associate race and ethnicity over time

See how call center associate racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.

Call center associate race and ethnicity by year

YearWhiteBlack or African AmericanAsianHispanic or Latino
201064.46%11.57%5.60%15.34%
201164.18%11.86%5.74%15.21%
201263.38%11.74%5.55%16.06%
201363.73%11.57%5.72%15.74%
201463.11%11.52%6.03%15.92%
201562.49%11.26%5.81%17.04%
201661.61%11.75%6.06%16.93%
201762.52%11.17%6.02%16.76%
201862.34%10.75%6.19%17.14%
201961.94%10.94%5.99%17.65%
202059.38%10.35%6.14%18.26%
202157.06%11.31%6.31%19.29%

Call center associate wage gap by race

According to our data, asian call center associates have the highest average salary compared to other ethnicities. Black or african american call center associates have the lowest average salary at $33,050.
$36,000
$35,000
$34,000
$33,000
Unknown
White
Black or African American
Asian
Hispanic or Latino
EthnicitySalary
Unknown$33,109
White$33,571
Black or African American$33,050
Asian$34,314
Hispanic or Latino$33,449
How much do call center associate make?

Average call center associate age

See how the average age of call center associates varies based on ethnicity and gender.
Male
Female

Call center associate age by race and gender

RaceMale ageFemale age
Black or African American3739
Unknown3436.5
Asian3842
Hispanic or Latino3335
White3744
American Indian and Alaska Native3842

Call center associate age breakdown

The average age of call center associates is 40+ years years old, representing 49% of the call center associate population.

40+ years

30-40 years

20-30 years


Call center associate age breakdown

Call Center Associate YearsPercentages
40+ years49%
30-40 years25%
20-30 years24%

Call center associate educational attainment

The most common degree for call center associates is bachelor's degree, with 39% of call center associates earning that degree. The second and third most common degree levels are associate degree degree at 24% and associate degree degree at 23%.
  • Bachelor's, 39%
  • Associate, 24%
  • High School Diploma, 23%
  • Diploma, 6%
  • Other Degrees, 8%

Call center associates by degree level

Call center associate degreePercentages
Bachelor's39%
Associate24%
High School Diploma23%
Diploma6%
Other Degrees8%

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Call center associate wage gap by degree level

According to the data, call center associates with a Master's degree earn more than those without, at $38,210 annually. With a Bachelor's degree, call center associates earn a median annual income of $36,342 compared to $32,352 for call center associates with an Associate degree.
$39,000
$37,000
$35,000
$33,000
$31,000
$29,000
Master's Degree
High School Diploma or Less
Bachelor's Degree
Some College/ Associate Degree
EducationSalary
Master's Degree$38,210
High School Diploma or Less$30,987
Bachelor's Degree$36,342
Some College/ Associate Degree$32,352
Learn more about call center associate required education

Call center associate employment statistics

Most call center associates work for a private in the professional industry.

Company size where call center associates work

Below, you can see the size of companies where call center associates work.

< 50 employees

50 - 100 employees

100 - 500 employees

500 - 1,000 employees

1,000 - 10,000 employees

> 10,000

Call center associate jobs by employer size

Company sizePercentages
< 50 employees3%
50 - 100 employees9%
100 - 500 employees18%
500 - 1,000 employees10%
1,000 - 10,000 employees29%
> 10,000 employees30%

Call center associate jobs by company type

Employees with the call center associate job title have their preferences when it comes to working for a company. For instance, most call center associates prefer to work at private companies over public companies.

Education

Public

Private

Government

Call center associate jobs by sector

Company typePercentages
Education4%
Public33%
Private61%
Government1%

Call center associate jobs by industry

The most common industries for call center associates are professional, finance and retail.

Professional

Fortune 500

Finance

Health Care

Retail

Show More

Call center associate turnover and employment statistics

Call center associate unemployment rate over time

The unemployment rate for call center associates between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.

Call center associate unemployment rate by year

YearCall center associate unemployment rate
201011.59%
201111.00%
201210.08%
20138.66%
20147.64%
20156.32%
20165.97%
20175.66%
20185.04%
20194.98%
20206.69%
20217.20%

Average call center associate tenure

The average call center associate stays at their job for 1-2 years, based on the 3,660 call center associates resumes in Zippia's database.

Less than one year

1-2 years

3-4 years

5-7 years

8-10 years

11+ years

Call center associate tenure statistics

Number of yearsPercentages
Less than 1 year42%
1-2 years33%
3-4 years9%
5-7 years10%
8-10 years3%
11+ years3%

Call center associate LGBT ratio compared to similar jobs

Review the percent of call center associates that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
Job titleLGBTJob openings
Order Processor5.53%34,672
Welfare Eligibility Interviewer6.73%1,877
Call Center Associate7.19%-
Imaging Clerk8.60%102,498
Commercial Credit Reviewer8.99%32,691
Access Services Assistant11.16%66,282
Employment Assistant15.31%4,946

Similar call center associate jobs LGBT demographics

ProfessionPercentages of LGBT Job openings
Order Processor5.53%34,672
Welfare Eligibility Interviewer6.73%1,877
Imaging Clerk8.60%102,498
Commercial Credit Reviewer8.99%32,691
Access Services Assistant11.16%66,282
Employment Assistant15.31%4,946

Foreign languages spoken by call center associates

The most common foreign language among call center associates is Spanish at 66.4%. The second-most popular foreign language spoken is French at 13.1% and German is the third-most popular at 3.7%.
  • Spanish, 66.4%
  • French, 13.1%
  • German, 3.7%
  • Portuguese, 2.8%
  • Russian, 2.8%
  • Other, 11.2%

Call center associate languages spoken

Foreign languagePercentages
Spanish66.4%
French13.1%
German3.7%
Portuguese2.8%
Russian2.8%
Other11.2%

Call center associate jobs

Call center associate location demographics

The amount you can make as a call center associate can depend on where you live. For example, the highest salary of call center associates is $49,018. Use our chart to find out where that salary is located.

Where do call center associates earn the most?

Call center associates earn the most in New York, where the average call center associate salary is $43,272. The map here shows where call center associates earn the highest salaries in the U.S. The darker areas across the 50 states highlight the highest salaries.
Average salary

Which city has the most Call Center Associates?

By looking through more than 3,660 resumes, we found that the most popular places for call center associates are New York, NY and Atlanta, GA.
Number of Call Center Associates

Call center associate jobs by state

RankStateNumber of jobsAverage salary
1California5,820$35,815
2Texas5,462$30,007
3Florida4,738$28,969
4Illinois3,536$33,945
5Pennsylvania3,078$33,798
6Ohio2,825$31,782
7New York2,624$43,272
8Georgia2,562$28,112
9Michigan2,318$37,040
10North Carolina2,256$37,366
11Virginia2,218$29,152
12Arizona2,163$31,961
13Indiana2,047$33,513
14Minnesota1,988$39,387
15Massachusetts1,889$38,062
16Missouri1,718$27,376
17New Jersey1,638$36,368
18Iowa1,518$29,467
19Maryland1,513$36,045
20Tennessee1,458$30,105
21Kentucky1,419$30,996
22Wisconsin1,354$35,992
23Washington1,285$37,237
24Colorado1,267$32,086
25Alabama1,203$25,719
26South Carolina1,116$28,629
27Kansas990$26,508
28Oklahoma887$25,997
29Louisiana868$27,602
30Maine782$35,031
31Utah752$28,540
32Connecticut734$33,758
33Nebraska708$28,323
34Oregon704$34,128
35Mississippi670$25,827
36West Virginia657$27,291
37New Mexico566$25,630
38Nevada545$32,919
39Arkansas525$26,467
40New Hampshire486$36,183
41Idaho474$28,759
42Montana463$36,582
43North Dakota421$33,624
44South Dakota386$31,420
45Delaware322$35,140
46Rhode Island245$38,842
47Wyoming201$29,389
48Hawaii201$34,317
49Vermont184$37,783
50District of Columbia178$38,718
51Alaska146$34,146

Where are call center associates in high demand?

Call center associates are in high demand in Los Angeles, CA. There are currently 6 job openings for call center associates here. We looked over job openings to determine where in the country call center associates are in the most demand.
Jobs openings

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Updated January 8, 2025

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