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Call center associate education requirements

Updated January 8, 2025
2 min read
Usually, call center associates don't need a college education. The most common degree for call center associates is bachelor's degree with 39% graduates, with only 24% call center associate graduates earning associate degree. Call center associates who decided to graduate from college often finish University of Phoenix or DeVry University. Some good skills to have in this position include patients, inbound calls and customer service.

What education do you need to become a call center associate?

What degree do you need to be a call center associate?

The most common degree for call center associates is bachelor's degree, with 39% of call center associates earning that degree. The second and third most common degree levels are associate degree degree at 24% and associate degree degree at 23%.
  • Bachelor's, 39%
  • Associate, 24%
  • High School Diploma, 23%
  • Diploma, 6%
  • Other Degrees, 8%

What should I major in to become a call center associate?

You should major in business to become a call center associate. 30% of call center associates major in business. Other common majors for a call center associate include general studies and psychology.

Best majors for call center associates

20 best online courses for call center associates

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1. CVS Health Call Center Customer Service

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The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional...

2. Customer Service Fundamentals

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There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

3. Getting Started with Call Center Training

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Call Center Training is essential for both new hires and existing staff to sharpen their skills and feel motivated...

4. Customer Service & Support For Customer Service Executives

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Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

5. Customer Service, Customer Support, And Customer Experience

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Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

6. Customer Service Foundation

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An introductory course about understanding the foundations of Customer Service...

7. Customer Service

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How to Approach New Customers and Maintain Existing Ones...

8. Customer Service Mastery: Delight Every Customer

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Master Customer Service using this practical customer care course...

9. Business Communication Skills: Handling Clients & Customers

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Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...

10. Start Improving Customer Service

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Creating a Customer Service advantage in Your department or business through communication and Customer Management...

11. [2023] Customer Service 2.0: Learn Digital Customer Service

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Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

12. Cold Calling Mastery

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Become fantastic at Cold Calling - making cold calls for lead generation, sales, & business development...

13. Brilliant Customer Service: How to Impress your Customers!

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Enhance your customer support and truly differentiate yourself from your competition!...

14. Customer Service Fundamentals: Putting People First

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Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

15. Customer Service: 6 Keys To Exceptional Customer Service

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Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

16. The Customer: Build a Customer Service Strategy (BITE SIZE)

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For you and your team to be successful in providing great customer service, start by putting your customer first...

17. Dealing With Angry Customers

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Skills and Techniques for Handling Most Customer Situations...

18. Customer Service Training: Dealing with Difficult Customers

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Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

19. Zendesk for Customer Service Agents Training Course

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How to provide great customer support using Zendesk, a course for beginners...

20. Customer Service Success: Take Your Skills to the Next Level

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3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

Average call center associate salary by education level

Call center associates with a Master's degree earn more than those without, at $38,210 annually. With a Bachelor's degree, call center associates earn a median annual income of $36,342 compared to $32,352 for call center associates with an Associate degree.
Call center associate education levelCall center associate salary
Master's Degree$38,210
High School Diploma or Less$30,987
Bachelor's Degree$36,342
Some College/ Associate Degree$32,352

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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