Call center associate job description
Updated March 14, 2024
8 min read
Call center associates are entry-level professionals whose primary role is to address any product or service-related concern or inquiry received from customers via hotline, e-mail, or face-to-face interaction. They manage these concerns by following the prescribed customer feedback management steps, reverting to customers in a timely manner, and ensuring that solutions are provided.
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Example call center associate requirements on a job description
Call center associate requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in call center associate job postings.
Sample call center associate requirements
- High school diploma or equivalent
- At least 1-2 years of customer service experience
- Proficient in MS Office applications
- Familiarity with contact management systems
- Excellent written and verbal communication skills
Sample required call center associate soft skills
- Strong problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail
- Ability to maintain a positive attitude
- Ability to work independently with minimal supervision
Call center associate job description example 1
MooveGuru call center associate job description
Are you looking to align with a wildly growing company with growth opportunities? Are you a student of the sales process…or want to be? We are looking motivated individuals to join our growing inside sales team.
MooveGuru works directly with Real Estate Brokers and Agents to provide their clients assistance with establishing home services and utilities, all in a warm call. Previous inside sales experience, familiarity with CRM systems and best practices are a plus.
Strong communication and active listening skills as well as customer focus and adaptability to different personality types are a must.
Please be able to to multitask, set priorities and manage time effectively and pass a background check.
Responsibilities:
* Manage outbound, inbound and follow-up calls in an efficient manner
* Identify customers’ needs and research available services
* Provide solutions while keeping customer satisfaction at the core of every step
* Meet personal/team qualitative and quantitative targets MooveGuru is a 4-year-old start-up.
Fun, nimble, looking for talent. We have proven this platform for 7 years building it for other companies, now it is UNLEASHED. We offer an innovative marketing program to the Real Estate industry and the Utility industry. We have immediate openings for motivated sales Guru’s to join our team due to incredible growth! We provide training and ongoing support to enhance and foster personal and professional growth. We have a unique Corporate Culture, kick ***, have fun or go work somewhere else! The environment is very open and everyone has a voice and is encouraged to share ideas, suggest improvements and be involved in development of the company. We recognize that the salespeople are the key to the overall success of the company! MooveGuru is taking the Real Estate industry and online marketing and flipping it on its head and making everyone take notice. Do you want to be a part of a team that can define the future of the company? Do you want everyone around you to succeed, because as they succeed so do you?
Come join our team. Want to learn more Check us out at www.mooveguru.com
MooveGuru works directly with Real Estate Brokers and Agents to provide their clients assistance with establishing home services and utilities, all in a warm call. Previous inside sales experience, familiarity with CRM systems and best practices are a plus.
Strong communication and active listening skills as well as customer focus and adaptability to different personality types are a must.
Please be able to to multitask, set priorities and manage time effectively and pass a background check.
Responsibilities:
* Manage outbound, inbound and follow-up calls in an efficient manner
* Identify customers’ needs and research available services
* Provide solutions while keeping customer satisfaction at the core of every step
* Meet personal/team qualitative and quantitative targets MooveGuru is a 4-year-old start-up.
Fun, nimble, looking for talent. We have proven this platform for 7 years building it for other companies, now it is UNLEASHED. We offer an innovative marketing program to the Real Estate industry and the Utility industry. We have immediate openings for motivated sales Guru’s to join our team due to incredible growth! We provide training and ongoing support to enhance and foster personal and professional growth. We have a unique Corporate Culture, kick ***, have fun or go work somewhere else! The environment is very open and everyone has a voice and is encouraged to share ideas, suggest improvements and be involved in development of the company. We recognize that the salespeople are the key to the overall success of the company! MooveGuru is taking the Real Estate industry and online marketing and flipping it on its head and making everyone take notice. Do you want to be a part of a team that can define the future of the company? Do you want everyone around you to succeed, because as they succeed so do you?
Come join our team. Want to learn more Check us out at www.mooveguru.com
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Call center associate job description example 2
Aspen Snowmass call center associate job description
Mountain Sales Call Center Agents serve as a primary point of contact and voice of the company for new and existing guests visiting Aspen Snowmass. Often being the first point of contact each team member answers phone calls, sets up orders, answers questions, responds to customer emails and chats, supports the Riverside Ticket Office, and offers advice to ensure the best possible Aspen Snowmass experience. The perfect candidate is highly motivated by providing superior guest service and has a passion for the Aspen Snowmass product and the local areas in which Aspen Skiing Company operates.
Essential Job Functions
Sell products and services for Aspen Skiing Company (ASC) including lift tickets, season passes, lessons, equipment rentals, and other activities by phone as well as in-person at the Riverside Ticket Office. Provide timely follow-up with guests as necessary and convert leads in to sales with confidence incentivized by an uncapped commission structure Answer inbound guest calls through sales and reservation software by phone and computer, providing expert advice and exemplary guest service based on industry prescribed best practices Drive conversations using professional sales techniques learned through the NAVIS training process to best serve guests. Up-sell and cross sell effectively to enhance each guest's experience Provide tailored offerings based on guests needs and set follow up appointments Answer general questions and inquiries about our products and the area Actively pursue ongoing training opportunities to remain current on all ASC products and services, programs, policies and departmental/mountain events. Maintain and catalog all information received through training, e-mail, and meetings for easy reference Use available resources to research, troubleshoot, and solve guest issues proficiently, resolving all guest service challenges professionally. Appropriately redirect guest calls to proper department(s) Develop relationships with key ASC personnel to facilitate effective communication with the entire Mountain Sales & Schools department, Ski and Snowboard Schools, Rental/Retail, Administration, Guest Services, Online Services, and Mountain Operations Respond to guest email and correspond with guests via live chat functionality Share feedback with management regarding products and procedures to enhance the guest experience
Qualifications
High School diploma or equivalent required College degree preferred Previous experience using computers required Previous experience using Microsoft Office Suite preferred Navis certification preferred Previous experience working in sales preferred Previous experience working in a professional office environment preferred Fluent in English required Knowledge of Spanish or Portuguese preferred Knowledge of other languages is helpful
Additional Information
Supervision Given and Received
Supervision given: This position has no supervisory responsibilities.
Supervision received: Works under direct supervision of the MSCC Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
Work Environment and Physical Demands
Ability to be on your feet, kneel and bend for extended periods of time
Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-###-####.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen Skiing Company / ASPENX / The Little Nell /Limelight Hotelis an equal opportunity employer.
For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits
As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace.Read more about our policies as it relates to employee safety here
Essential Job Functions
Sell products and services for Aspen Skiing Company (ASC) including lift tickets, season passes, lessons, equipment rentals, and other activities by phone as well as in-person at the Riverside Ticket Office. Provide timely follow-up with guests as necessary and convert leads in to sales with confidence incentivized by an uncapped commission structure Answer inbound guest calls through sales and reservation software by phone and computer, providing expert advice and exemplary guest service based on industry prescribed best practices Drive conversations using professional sales techniques learned through the NAVIS training process to best serve guests. Up-sell and cross sell effectively to enhance each guest's experience Provide tailored offerings based on guests needs and set follow up appointments Answer general questions and inquiries about our products and the area Actively pursue ongoing training opportunities to remain current on all ASC products and services, programs, policies and departmental/mountain events. Maintain and catalog all information received through training, e-mail, and meetings for easy reference Use available resources to research, troubleshoot, and solve guest issues proficiently, resolving all guest service challenges professionally. Appropriately redirect guest calls to proper department(s) Develop relationships with key ASC personnel to facilitate effective communication with the entire Mountain Sales & Schools department, Ski and Snowboard Schools, Rental/Retail, Administration, Guest Services, Online Services, and Mountain Operations Respond to guest email and correspond with guests via live chat functionality Share feedback with management regarding products and procedures to enhance the guest experience
Qualifications
High School diploma or equivalent required College degree preferred Previous experience using computers required Previous experience using Microsoft Office Suite preferred Navis certification preferred Previous experience working in sales preferred Previous experience working in a professional office environment preferred Fluent in English required Knowledge of Spanish or Portuguese preferred Knowledge of other languages is helpful
Additional Information
Supervision Given and Received
Supervision given: This position has no supervisory responsibilities.
Supervision received: Works under direct supervision of the MSCC Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
Work Environment and Physical Demands
Ability to be on your feet, kneel and bend for extended periods of time
Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-###-####.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen Skiing Company / ASPENX / The Little Nell /Limelight Hotelis an equal opportunity employer.
For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits
As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace.Read more about our policies as it relates to employee safety here
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Call center associate job description example 3
Von Maur call center associate job description
Inbound Call Center Credit Associate processes all new credit applications in a timely manner and monitors charge activity of existing accounts. Primary job responsibilities of an Inbound Call Center Credit Associate include the following:
-Answers inbound calls regarding customer's account and billing questions, and makes immediate changes to the customer's account.
-Monitors new instant applications that are opened on a daily basis using on-line credit reports and specific criteria; completes within the time limits specified by current standards.
-Maintains existing Von Maur accounts by monitoring daily charging activity using on-line system criteria.
-Processes all credit applications by reviewing the information from the application and current credit files using specific criteria. Uses good judgment in all circumstances.
-Inputs data from tri-fold applications into the computer or terminal, in order to request credit files.
-Candidates should have typing experience.
-Must be able to work a schedule that consists of day, night and weekend shifts.
Von Maur was founded in 1872 with two simple goals - provide a wide selection of quality merchandise and establish excellent customer service principles by treating every customer like family. Since then, Von Maur has deliberately and steadily grown and expanded the variety of services offered to our customers. Our wide range of customer services include free delivery, complimentary gift wrapping, no questions asked customer return policy, alterations, and an interest free charge card. Today, 36 Von Maur stores are scattered across 15 states: Alabama, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma and Wisconsin; and we're still expanding. Our corporate headquarters and e-commerce facility are located in Davenport, Iowa.
The integrity and values that have pleased our customers for generations also make Von Maur a wonderful place to work. We value the diversity of our employees and each associate contributes in a unique way to our customer's experience. Von Maur employees are friendly and have a passion for customer service. Being a part of our team requires dedication, enthusiasm and flexibility. Associates are empowered to make decisions, acting in the best interest of the customer.
Our company culture is characterized by a promote from within philosophy. We hire people with the intent to promote them as far as their ability and ambition will take them.
Von Maur provides high quality jobs with excellent benefit packages that have a positive impact on the health, happiness and future of our associates and their families.
External Company URL: www.vonmaur.com
Street: 727 Veterans Memorial Parkway
Post End Date: 11/30/2022
-Answers inbound calls regarding customer's account and billing questions, and makes immediate changes to the customer's account.
-Monitors new instant applications that are opened on a daily basis using on-line credit reports and specific criteria; completes within the time limits specified by current standards.
-Maintains existing Von Maur accounts by monitoring daily charging activity using on-line system criteria.
-Processes all credit applications by reviewing the information from the application and current credit files using specific criteria. Uses good judgment in all circumstances.
-Inputs data from tri-fold applications into the computer or terminal, in order to request credit files.
-Candidates should have typing experience.
-Must be able to work a schedule that consists of day, night and weekend shifts.
Von Maur was founded in 1872 with two simple goals - provide a wide selection of quality merchandise and establish excellent customer service principles by treating every customer like family. Since then, Von Maur has deliberately and steadily grown and expanded the variety of services offered to our customers. Our wide range of customer services include free delivery, complimentary gift wrapping, no questions asked customer return policy, alterations, and an interest free charge card. Today, 36 Von Maur stores are scattered across 15 states: Alabama, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma and Wisconsin; and we're still expanding. Our corporate headquarters and e-commerce facility are located in Davenport, Iowa.
The integrity and values that have pleased our customers for generations also make Von Maur a wonderful place to work. We value the diversity of our employees and each associate contributes in a unique way to our customer's experience. Von Maur employees are friendly and have a passion for customer service. Being a part of our team requires dedication, enthusiasm and flexibility. Associates are empowered to make decisions, acting in the best interest of the customer.
Our company culture is characterized by a promote from within philosophy. We hire people with the intent to promote them as far as their ability and ambition will take them.
Von Maur provides high quality jobs with excellent benefit packages that have a positive impact on the health, happiness and future of our associates and their families.
External Company URL: www.vonmaur.com
Street: 727 Veterans Memorial Parkway
Post End Date: 11/30/2022
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Updated March 14, 2024
Updated March 14, 2024