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Call center associate skills for your resume and career

Updated January 8, 2025
4 min read
Call center associate example skills
Below we've compiled a list of the most critical call center associate skills. We ranked the top skills for call center associates based on the percentage of resumes they appeared on. For example, 16.9% of call center associate resumes contained patients as a skill. Continue reading to find out what skills a call center associate needs to be successful in the workplace.

15 call center associate skills for your resume and career

1. Patients

Here's how call center associates use patients:
  • Register patient callers by gathering clinical information related to patients concerns.
  • Provided telephone communication to patients and all medical staff.

2. Inbound Calls

Here's how call center associates use inbound calls:
  • Handle inbound calls professionally and efficiently; perfected troubleshooting techniques and problem solving strategies; achieved promotional advancement within months.
  • Received inbound calls filed customer applications.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how call center associates use customer service:
  • Provide timely and accurate customer service through routine telephone inquiries and written correspondence in a Heavy Call Volume environment.
  • Utilized excellent communication and customer service skills to gather correct information, resolve concerns and effectively handle volatile situations.

4. Strong Customer Service

Here's how call center associates use strong customer service:
  • Surpassed Increasing Monthly Sales Targets * Symbolized Strong Customer Service Philosophy as Traveling Store Representative * Answering phone/handling transactions/setting and running appointments
  • Encouraged and provided a strong customer service environment by ensuring every customer is greeted and offered assistance as needed.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how call center associates use data entry:
  • Computed data entry of customer information in a precise and timely manner
  • Purchased national advertising orders and provided data entry.

6. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how call center associates use outbound calls:
  • Make outbound calls to tow yards and repair facilities for vehicle releases.
  • Worked inbound and outbound calls to customers about their credit card accounts

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7. PET

Here's how call center associates use pet:
  • Worked at promotional events, such as annual pet expo and monthly veterinary educational seminars.
  • Develop customer relationships through education on pet nutrition and offering care solutions.

8. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how call center associates use phone calls:
  • Obtained client information by answering/making telephone calls and verifying information while inputting it into a computer system.
  • Obtained client information by answering telephone calls, interviewing clients and verifying information.

9. Telephone Inquiries

Here's how call center associates use telephone inquiries:
  • Responded to telephone inquiries regarding medical insurance claims, explanation of benefits, pharmacy benefits.
  • Respond to telephone inquiries from customers and attorneys regarding eligibility of prepaid legal benefits.

10. Computer System

Here's how call center associates use computer system:
  • Reviewed and downloaded documents into computer system.
  • Received in-bound calls, entered customer orders into computer system and assisted customers with catalog choices.

11. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how call center associates use telephone calls:
  • Received and directed telephone calls and relayed conversations and pertinent messages to others while maintaining accuracy, clarity and confidential.
  • Answered telephone calls to assist computer users encountering problems, assisted subordinates and supervisors in identifying and resolving problems.

12. Customer Support

Here's how call center associates use customer support:
  • Promote customer loyalty by providing exceptional customer support.
  • Assumed L3 position, assisting all L2 techs in proper customer support needs.

13. Troubleshoot Problems

Here's how call center associates use troubleshoot problems:
  • Resolve service queues and troubleshoot problems, escalate technical issues, dispatch support requests to hardware technicians.
  • Answered incoming customer calls to provide information, handle complaints and troubleshoot problems.

14. Customer Complaints

Here's how call center associates use customer complaints:
  • Provided customers with accurate product and service information and managed /resolved customer complaints.
  • Provided member assistance with customer complaints to provide resolution.

15. Customer Inquiries

Here's how call center associates use customer inquiries:
  • Promoted and maintained positive customer relations by responding to customer inquiries and following up with existing customers.
  • Handled customer inquiries regarding federal authorized benefits and assisted to provide information towards state-administered benefit programs.
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List of call center associate skills to add to your resume

Call center associate skills

The most important skills for a call center associate resume and required skills for a call center associate to have include:

  • Patients
  • Inbound Calls
  • Customer Service
  • Strong Customer Service
  • Data Entry
  • Outbound Calls
  • PET
  • Phone Calls
  • Telephone Inquiries
  • Computer System
  • Telephone Calls
  • Customer Support
  • Troubleshoot Problems
  • Customer Complaints
  • Customer Inquiries
  • Customer Interaction
  • Quality Standards
  • Alumni
  • Allergies
  • Customer Satisfaction
  • Call Tracking
  • Customer Orders
  • Problem Resolution
  • Scheduling Appointments
  • Medicare
  • Call Handling
  • Customer Issues
  • Call Center Support
  • Customer Accounts
  • Upselling
  • Billing Issues
  • Payment Arrangements
  • Patient Appointments
  • Call Monitoring
  • Quality Customer Service
  • Transferring Calls
  • HIPAA
  • Customer Calls
  • Credit Card
  • Investigation Process
  • Customer Grievances
  • Technical Issues
  • Multi-Line Phone System

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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