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Job outlook for call center associates in the United States
Call center associate job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected call center associate job growth rate is -4% from 2018-2028.
About -105,300 new jobs for call center associates are projected over the next decade.
Call center associate salaries have increased 11% for call center associates in the last 5 years.
There are over 144,177 call center associates currently employed in the United States.
There are 198,167 active call center associate job openings in the US.
The average call center associate salary is $31,363.
Are call center associate jobs in demand?
No, call center associate jobs are not in demand. Call center associate demand is projected to decline -4% from 2018 to 2028.
Call center associate job and salary trends over time
Compare the number of call center associate jobs and the average call center associate salary over time.
Call center associate jobs over time
Call center associate job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 144,177 | 0.04% |
| 2020 | 147,196 | 0.04% |
| 2019 | 152,091 | 0.05% |
| 2018 | 149,885 | 0.05% |
| 2017 | 145,174 | 0.04% |
Average call center associate salary over time
Call center associate salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $31,363 | $15.08 | +3.2% |
| 2025 | $30,383 | $14.61 | +2.8% |
| 2024 | $29,543 | $14.20 | +2.6% |
| 2023 | $28,790 | $13.84 | +1.8% |
| 2022 | $28,273 | $13.59 | +1.8% |
Call center associate jobs by state
The map below shows you the number of call center associate job openings in each state. The darker areas on the map show where call center associates earn the highest salaries across all 50 states.
Average salary: Job openings:
Most common states for call center associates
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 782 | 59% |
| 2 | North Dakota | 755,393 | 421 | 56% |
| 3 | Iowa | 3,145,711 | 1,518 | 48% |
| 4 | Montana | 1,050,493 | 463 | 44% |
| 5 | South Dakota | 869,666 | 386 | 44% |
| 6 | Nebraska | 1,920,076 | 708 | 37% |
| 7 | Minnesota | 5,576,606 | 1,988 | 36% |
| 8 | West Virginia | 1,815,857 | 657 | 36% |
| 9 | New Hampshire | 1,342,795 | 486 | 36% |
| 10 | Wyoming | 579,315 | 201 | 35% |
| 11 | Kansas | 2,913,123 | 990 | 34% |
| 12 | Delaware | 961,939 | 322 | 33% |
| 13 | Kentucky | 4,454,189 | 1,419 | 32% |
| 14 | Arizona | 7,016,270 | 2,163 | 31% |
| 15 | Indiana | 6,666,818 | 2,047 | 31% |
| 16 | Vermont | 623,657 | 184 | 30% |
| 17 | Illinois | 12,802,023 | 3,536 | 28% |
| 18 | Massachusetts | 6,859,819 | 1,889 | 28% |
| 19 | Missouri | 6,113,532 | 1,718 | 28% |
| 20 | Idaho | 1,716,943 | 474 | 28% |
Most common cities for call center associates
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Carlsbad | 2 | 2% | $34,941 |
| 2 | Davenport | 2 | 2% | $29,723 |
| 3 | Catonsville | 1 | 2% | $36,117 |
| 4 | Pittsburgh | 2 | 1% | $32,617 |
| 5 | Saint Paul | 2 | 1% | $39,419 |
| 6 | Scottsdale | 2 | 1% | $31,873 |
| 7 | Albany | 1 | 1% | $43,738 |
| 8 | Arlington Heights | 1 | 1% | $34,207 |
| 9 | Beaumont | 1 | 1% | $29,830 |
| 10 | Phoenix | 3 | 0% | $31,926 |
| 11 | Atlanta | 2 | 0% | $28,030 |
| 12 | Denver | 2 | 0% | $32,109 |
| 13 | Houston | 2 | 0% | $29,986 |
| 14 | Jacksonville | 2 | 0% | $29,262 |
| 15 | Los Angeles | 2 | 0% | $35,401 |