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What is a call center coordinator and how to become one
A call center coordinator manages the day-to-day operations of a call center, including overseeing agents, monitoring call quality, and ensuring customer satisfaction. They schedule shifts, assign tasks, handle customer complaints, and analyze call center data. The coordinator uses communication and leadership skills. They may also train agents and implement new technologies. The role requires a high level of organization, attention to detail, and the ability to work well in a team environment.
Avg. Salary $35,631
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.68%
Asian 6.38%
Black or African American 11.56%
Hispanic or Latino 21.96%
Unknown 5.22%
White 54.20%
Genderfemale 72.04%
male 27.96%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
What are the pros and cons of being a call center coordinator?
Pros
Possibility of advancement within the company
Steady paycheck and benefits
Ability to work from home or flexible hours in some cases
Exposure to different industries and businesses
Potential to earn bonuses or incentives based on performance
Cons
Long hours or irregular shifts
Limited autonomy or decision-making power
High turnover rate in the industry
Challenging work-life balance due to irregular hours or shift work
Limited opportunities for creativity or innovation
Call center coordinator career paths
Key steps to become a call center coordinator
Explore call center coordinator education requirements
Start to develop specific call center coordinator skills
Skills Percentages Patients 21.91% Phone Calls 8.48% Data Entry 6.61% Medical Terminology 6.60% Inbound Calls 6.01% Complete relevant call center coordinator training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New call center coordinators learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a call center coordinator based on U.S. Bureau of Labor Statistics data and data from real call center coordinator resumes.Research call center coordinator duties and responsibilities
- Lead enrollment process efficiently through securing proper registration forms, official transcripts, immunization records, and IEP documentation as needed.
- Verify Medicaid and process payments.
- Maintain and follow patient confidentiality laws (HIPAA).
- Keep record of HIPAA certify volunteers and communicate the requirement of the training along with information of their availability.
Prepare your call center coordinator resume
When your background is strong enough, you can start writing your call center coordinator resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a call center coordinator resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable call center coordinator resume templates
Build a professional call center coordinator resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your call center coordinator resume.
Apply for call center coordinator jobs
Now it's time to start searching for a call center coordinator job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first call center coordinator job
Are you a call center coordinator?
Share your story for a free salary report.
Average call center coordinator salary
The average call center coordinator salary in the United States is $35,631 per year or $17 per hour. Call center coordinator salaries range between $26,000 and $47,000 per year.
What am I worth?
How do call center coordinators rate their job?
Call center coordinator reviews
Getting to know the people and the you work.with
Being required to answer a minimum number of calls a day. This pushes the idea that the caller is a number and as such, it is more difficult to personalize the call the the person calling in
Having alot of resources at hand to review
Micromanagement of the offices and the push on getting to each call as fast as possible
I like building relations with other companies, keeping customers satisfied and growing in all areas,
Updated January 8, 2025
