Call center coordinator demographics and statistics in the US
Call center coordinator demographics research summary. Zippia estimates call center coordinator demographics and statistics in the United States by using a database of 30 million profiles. Our call center coordinator estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about call center coordinators after extensive research and analysis:
- There are over 8,207 call center coordinators currently employed in the United States.
- 72.0% of all call center coordinators are women, while 28.0% are men.
- The average call center coordinator age is 40 years old.
- The most common ethnicity of call center coordinators is White (54.2%), followed by Hispanic or Latino (22.0%), Black or African American (11.6%) and Asian (6.4%).
- Call center coordinators are most in-demand in Juneau, AK.
- Juneau, AK pays an annual average wage of $47,687, the highest in the US.
- In 2022, women call center coordinators earned 96% of what men earned.
- Iowa is the best state for call center coordinators to live.
- Call center coordinators are 60% more likely to work at private companies in comparison to public companies.
On this page
Call center coordinator demographics by:
Call center coordinator gender statistics
72.0% of call center coordinators are women and 28.0% of call center coordinators are men.
- Female, 72.0%
- Male, 28.0%
Call center coordinator gender ratio
| Gender | Percentages |
|---|---|
| Female | 72.0% |
| Male | 28.0% |
Call center coordinator gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$37,677
Female income
$36,268
Call center coordinator gender ratio over time
This data breaks down the percentage of men and women in call center coordinator positions over time. Currently, 72.0% of call center coordinators are female.
Call center coordinator gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 26.41% | 73.59% |
| 2011 | 26.28% | 73.72% |
| 2012 | 27.65% | 72.35% |
| 2013 | 28.05% | 71.95% |
| 2014 | 28.52% | 71.48% |
| 2015 | 28.41% | 71.59% |
| 2016 | 28.93% | 71.07% |
| 2017 | 29.33% | 70.67% |
| 2018 | 28.12% | 71.88% |
| 2019 | 27.73% | 72.27% |
| 2020 | 28.31% | 71.69% |
| 2021 | 27.96% | 72.04% |
Call center coordinator related jobs gender ratio
We compared call center coordinators with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Call Center Coordinator | 28% | 72% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Call center coordinator demographics by race
The most common ethnicity among call center coordinators is White, which makes up 54.2% of all call center coordinators. Comparatively, 22.0% of call center coordinators are Hispanic or Latino and 11.6% of call center coordinators are Black or African American.
- White, 54.2%
- Hispanic or Latino, 22.0%
- Black or African American, 11.6%
- Asian, 6.4%
- Unknown, 5.2%
- American Indian and Alaska Native, 0.6%
Call center coordinator race
| Call center coordinator race | Percentages |
|---|---|
| White | 54.2% |
| Hispanic or Latino | 22.0% |
| Black or African American | 11.6% |
| Asian | 6.4% |
| Unknown | 5.2% |
| American Indian and Alaska Native | 0.6% |
Call center coordinator race and ethnicity over time
See how call center coordinator racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Call center coordinator race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.60% | 11.82% | 5.66% | 18.00% |
| 2011 | 61.32% | 12.11% | 5.80% | 17.88% |
| 2012 | 60.52% | 11.99% | 5.61% | 18.73% |
| 2013 | 60.87% | 11.82% | 5.78% | 18.40% |
| 2014 | 60.25% | 11.76% | 6.09% | 18.59% |
| 2015 | 59.63% | 11.51% | 5.87% | 19.70% |
| 2016 | 58.75% | 12.00% | 6.12% | 19.60% |
| 2017 | 59.66% | 11.41% | 6.08% | 19.43% |
| 2018 | 59.48% | 10.99% | 6.25% | 19.81% |
| 2019 | 59.08% | 11.19% | 6.06% | 20.32% |
| 2020 | 56.52% | 10.59% | 6.21% | 20.93% |
| 2021 | 54.20% | 11.56% | 6.38% | 21.96% |
Call center coordinator wage gap by race
According to our data, asian call center coordinators have the highest average salary compared to other ethnicities. Black or african american call center coordinators have the lowest average salary at $37,251.
| Ethnicity | Salary |
|---|---|
| Unknown | $37,307 |
| White | $37,749 |
| Black or African American | $37,251 |
| Asian | $38,456 |
| Hispanic or Latino | $37,632 |
Average call center coordinator age
See how the average age of call center coordinators varies based on ethnicity and gender.
Male
Female
Call center coordinator age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Call center coordinator age breakdown
The average age of call center coordinators is 40+ years years old, representing 49% of the call center coordinator population.
Call center coordinator age breakdown
| Call Center Coordinator Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Call center coordinator educational attainment
The most common degree for call center coordinators is bachelor's degree, with 43% of call center coordinators earning that degree. The second and third most common degree levels are associate degree degree at 28% and associate degree degree at 13%.
- Bachelor's, 43%
- Associate, 28%
- High School Diploma, 13%
- Master's, 6%
- Other Degrees, 10%
Call center coordinators by degree level
| Call center coordinator degree | Percentages |
|---|---|
| Bachelor's | 43% |
| Associate | 28% |
| High School Diploma | 13% |
| Master's | 6% |
| Other Degrees | 10% |
Call center coordinator jobs you might like
Call center coordinator wage gap by degree level
According to the data, call center coordinators with a Master's degree earn more than those without, at $42,133 annually. With a Bachelor's degree, call center coordinators earn a median annual income of $40,378 compared to $36,582 for call center coordinators with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $42,133 |
| High School Diploma or Less | $35,267 |
| Bachelor's Degree | $40,378 |
| Some College/ Associate Degree | $36,582 |
Call center coordinator employment statistics
Most call center coordinators work for a private in the health care industry.
Company size where call center coordinators work
Below, you can see the size of companies where call center coordinators work.
Call center coordinator jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 24% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 25% |
| > 10,000 employees | 28% |
Call center coordinator jobs by company type
Employees with the call center coordinator job title have their preferences when it comes to working for a company. For instance, most call center coordinators prefer to work at private companies over public companies.
Call center coordinator jobs by sector
| Company type | Percentages |
|---|---|
| Education | 7% |
| Public | 29% |
| Private | 60% |
| Government | 4% |
Call center coordinator jobs by industry
The most common industries for call center coordinators are health care, professional and finance.
Call center coordinator industry statistics
| Industry | Percentages |
|---|---|
| Health Care | 22% |
| Fortune 500 | 12% |
| Professional | 9% |
| Finance | 6% |
| Retail | 6% |
| Education | 5% |
| Technology | 5% |
| Media | 4% |
| Transportation | 4% |
| Manufacturing | 4% |
| Telecommunication | 4% |
| Government | 3% |
| Hospitality | 3% |
| Non Profits | 3% |
| Construction | 2% |
| Real Estate | 2% |
| Insurance | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Automotive | 1% |
| Energy | 1% |
| Start-up | 1% |
Call center coordinator turnover and employment statistics
Call center coordinator unemployment rate over time
The unemployment rate for call center coordinators between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Call center coordinator unemployment rate by year
| Year | Call center coordinator unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average call center coordinator tenure
The average call center coordinator stays at their job for 1-2 years, based on the 1,044 call center coordinators resumes in Zippia's database.
Call center coordinator tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 23% |
| 1-2 years | 33% |
| 3-4 years | 15% |
| 5-7 years | 16% |
| 8-10 years | 5% |
| 11+ years | 8% |
Call center coordinator LGBT ratio compared to similar jobs
Review the percent of call center coordinators that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Office Correspondent | 5.53% | 31,093 |
| Eligibility Specialist | 6.73% | 19,944 |
| Call Center Coordinator | 7.19% | - |
| Indexer | 8.60% | 991 |
| Charge Authorizer | 8.99% | 8,729 |
| Library Services Assistant | 11.16% | 57,450 |
| Civil Service Clerk | 15.31% | 75,409 |
Similar call center coordinator jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Office Correspondent | 5.53% | 31,093 |
| Eligibility Specialist | 6.73% | 19,944 |
| Indexer | 8.60% | 991 |
| Charge Authorizer | 8.99% | 8,729 |
| Library Services Assistant | 11.16% | 57,450 |
| Civil Service Clerk | 15.31% | 75,409 |
Foreign languages spoken by call center coordinators
The most common foreign language among call center coordinators is Spanish at 87.8%. The second-most popular foreign language spoken is Portuguese at 4.9% and Russian is the third-most popular at 2.4%.
- Spanish, 87.8%
- Portuguese, 4.9%
- Russian, 2.4%
- Romanian, 2.4%
- French, 2.4%
Call center coordinator languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 87.8% |
| Portuguese | 4.9% |
| Russian | 2.4% |
| Romanian | 2.4% |
| French | 2.4% |
