How to hire a call center coordinator

How to hire a call center coordinator, step by step

Here's a step-by-step call center coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a call center coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new call center coordinator
• Step 8: Go through the hiring process checklist

What does a call center coordinator do?

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1. Identify your hiring needs

   Before you start hiring a call center coordinator, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A call center coordinator's background is also an important factor in determining whether they'll be a good fit for the position. For example, call center coordinators from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents call center coordinator salaries for various positions.

   Type of Call Center Coordinator	Description	Hourly rate
   Call Center Coordinator	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$12-22
   Customer Relations Coordinator	A customer relations coordinator oversees a company's customer service programs, ensuring clients receive optimal support and service. They conduct market research and analysis, study client feedback, organize customer loyalty incentives, coordinate customer service teams, establish programs, supervise staff performance, and solve issues and concerns when any arise... Show more	$12-25
   Information Coordinator	An information coordinator is a professional who is responsible for collecting, analyzing, processing, and distributing information according to an organization's policies. With effective communication skills, information coordinators must serve as the main spokesperson for the company who deals primarily with the media and reporters... Show more	$16-33

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Patients
   • Phone Calls
   • Data Entry
   • Medical Terminology
   • Inbound Calls
   • Customer Satisfaction
   • Patient Care
   • Schedule Appointments
   • Coordinators
   • Outbound Calls
   • Service Calls
   • HIPAA
   • Patient Appointments
   • Customer Calls

   Check all skills

   Responsibilities:

   • Lead enrollment process efficiently through securing proper registration forms, official transcripts, immunization records, and IEP documentation as needed.
   • Verify Medicaid and process payments.
   • Maintain and follow patient confidentiality laws (HIPAA).
   • Keep record of HIPAA certify volunteers and communicate the requirement of the training along with information of their availability.
   • Provide assistant and information about Medicare/ Medicaid coverage.
   • Support an inventory logistics application develop by the company and used by various companies to track inventory in warehouses.

   More call center coordinator duties

3. Make a budget

   Including a salary range in the call center coordinator job description is a good way to get more applicants. A call center coordinator salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a call center coordinator in Georgia may be lower than in Alaska, and an entry-level engineer typically earns less than a senior-level call center coordinator. Additionally, a call center coordinator with lots of experience in the field may command a higher salary as a result.

   Average call center coordinator salary

   $35,631yearly

   $17.13 hourly rate

   ---

   Entry-level call center coordinator salary

   $26,000 yearly salary

   Updated December 17, 2025

   Average call center coordinator salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Alaska	$47,687	$23
   2	Maryland	$44,911	$22
   3	New York	$42,825	$21
   4	Massachusetts	$42,738	$21
   5	Washington	$41,181	$20
   6	Kentucky	$39,409	$19
   7	Florida	$37,537	$18
   8	Connecticut	$37,384	$18
   9	Illinois	$37,290	$18
   10	Indiana	$36,897	$18
   11	Texas	$36,763	$18
   12	Hawaii	$36,336	$17
   13	Pennsylvania	$36,259	$17
   14	Colorado	$36,108	$17
   15	California	$36,103	$17
   16	North Carolina	$36,069	$17
   17	North Dakota	$35,985	$17
   18	Michigan	$35,975	$17
   19	South Carolina	$34,098	$16
   20	Louisiana	$34,056	$16

   Average call center coordinator salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Spectrum	$53,024	$25.49	1
   2	BNY Mellon	$44,136	$21.22	42
   3	Lumeris	$40,252	$19.35
   4	PHMC	$38,676	$18.59	1
   5	Bradford Health Services	$36,653	$17.62
   6	Metropolitan State University of Denver	$36,135	$17.37	3
   7	Denver Public Schools	$35,863	$17.24
   8	Zwicker & Associates	$35,620	$17.13
   9	Volt Systems LLC	$35,465	$17.05
   10	KIK Custom Products Inc.	$35,112	$16.88
   11	Monogram Health	$35,025	$16.84	1
   12	Johns Hopkins Medicine	$34,861	$16.76	15
   13	Randstad North America, Inc.	$33,948	$16.32	34
   14	Kaiser Permanente	$33,942	$16.32	41
   15	Chewy	$33,787	$16.24	2
   16	Family Allergy & Asthma	$33,624	$16.17
   17	Laboratory Corporation of America Holdings	$33,220	$15.97	53
   18	Path Medical	$33,059	$15.89
   19	JPS Health Network	$33,011	$15.87	5
   20	Emerald Youth Foundation	$32,965	$15.85	2

4. Writing a call center coordinator job description

   A good call center coordinator job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a call center coordinator job description:

   Call center coordinator job description example

   • To respond to inquiries and requests over the phone from customers in a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

   Requirements:

   • Recent customer service experience, working directly with customers
   • Willingness to help others
   • Professional written and verbal communication skills
   • Quick data entry skills

   Schedule:

   Hours

   may vary as this is a 24/7 environment

   Skills:

   customer

   service, data entry, inbound and outbound calls, call center

   Top

   Skills Details:

   customer

   service, data entry, inbound and outbound calls, call center

   Additional

   Skills & Qualifications:

   Success

   profile: -Call center, administrative, secretary/receptionist, baking/mortgage,

   professional environment, or high-volume retail environment.

   Experience

   Level:

   Entry

   Level

   Qualified

   candidates who are interested in learning more about

   this

   opportunity should apply directly to this job posting with their most

   updated

   resume!

   About Aston Carter:

   Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

   At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

   Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

   The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

   If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

   Copy this example

   

5. Post your job

   There are a few common ways to find call center coordinators for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your call center coordinator job on Zippia to find and recruit call center coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit call center coordinators, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new call center coordinator

   Once you have selected a candidate for the call center coordinator position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a call center coordinator?