Call center coordinator job description

• To respond to inquiries and requests over the phone from customers in a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

Requirements:

• Recent customer service experience, working directly with customers
• Willingness to help others
• Professional written and verbal communication skills
• Quick data entry skills

Schedule:

Hours

may vary as this is a 24/7 environment

Skills:

customer

service, data entry, inbound and outbound calls, call center

Top

Skills Details:

customer

service, data entry, inbound and outbound calls, call center

Additional

Skills & Qualifications:

Success

profile: -Call center, administrative, secretary/receptionist, baking/mortgage,

professional environment, or high-volume retail environment.

Experience

Level:

Entry

Level

Qualified

candidates who are interested in learning more about

this

opportunity should apply directly to this job posting with their most

updated

resume!

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Job DescriptionPlanIT Group works with a nationwide Network Services Company. We are hiring a
Call Center Coordinator, M-F.
Would you be available? You will Coordinate within the team to complete assigned Break-fix cases to the customers' satisfaction and within specified Service Level Agreements/SLAs. Ensure Service/Move Add Change coordinator services are delivered to clients in a high quality and professional manner consistent with company initiatives, client expectations as well as internal and external SLAs. This role is an integral part of the service delivery team and works closely with sales, procurement, finance, service desk, project management office and technicians to ensure client satisfaction. The roles are contract to hire and pay at least $18/hour.

Call Center Coordinator/Incident Support


Mon -Fri 8am 5pm CST & M-F 12 noon - 9pm

o Previous Call Center or Dispatch work environment
o Previous experience working in a ticketing systems; handling 75+ tickets daily

Responsibilities:

Responsible for receiving and managing 1st level inquiries and escalations from initial request throughout the ticket life-cycle to resolution, including facilitating the successful completion of the change of equipment or technology and updating customers and other stakeholders regularly on ongoing open request/break-fix tickets
Plan, coordinate and escalate activities for tickets to ensure that events are accomplished within the established time frame and budget parameters.
If supporting a 24/7/365 customer, able to smoothly transfer information, outstanding issues and tasks at the end of each shift and have flexibility to cover other shifts as needed in a 24/7/365 Service Desk environment.
Ability to meet multiple service level agreement requirements during the ticket life-cycle.
Maintain and enhance a strong client service-oriented environment focused on problem prediction, detection and resolution. Proactively identify and remove barriers to meeting client expectations.

• Provide timely documentation of issues, action plan and outcome. Achieve all client satisfaction objectives and internal and external SLAs.

Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.

Education / Experience Requirements

High school / GED or equivalent required. Associates' Degree in Business, Information Technology or related field, preferred, or 3 5 years equivalent, relevant experience preferred.

Join Forbes' 2022 Best Employer for Diversity!

If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive's bilingual call center team. You'll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you'll be provided computer equipment and in-depth training. Preferred candidates will live within the state of Texas.

Job opportunities

* Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
* We are also hiring for Bilingual Claims Customer Service Representatives and Bilingual Customer Service Representatives.

Must-have qualifications

* Two years of post-secondary education or higher
* Instead of the above, two years of relevant work experience
* Sales only: Property & Casualty license; if you're not already licensed, you'll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
* Fluent in Spanish and English (verbal and written)

Training starts: December or January 2023

Schedule: Most schedules will include a weekend day and evening hours after completion of training

Work from home office requirements

* Designated workspace free from noise and other distractions
* Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
* Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
* All Progressive hardware you receive needs to be connected to a surge protector
* High-speed internet access is at your expense unless otherwise required by law

Compensation

* $19.50 or $21.00 per hour depending on the role you are selected for
* Gainshare bonus up to 8% - 16% (depending on position) of your eligible earnings based on company performance
* An additional 10% when you work evening or weekend hours
* Performance-based rewards

Benefits

* 401(k) with dollar-for-dollar company match up to 6%
* Medical, dental & vision, including free preventative care
* Wellness & mental health programs
* Health care flexible spending accounts, health savings accounts, & life insurance
* Paid time off
* Paid & unpaid sick leave where applicable, as well as short & long-term disability
* Parental & family leave; military leave & pay
* Diverse, inclusive & welcoming culture with Employee Resource Groups
* Career development & tuition assistance

Energage recognizes Progressive as a 2022 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer