Call Center Rep Work From Home
Remote job
Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NASDAQ) Earning Potential: $70,000 - $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada
About the Opportunity
Tired of clocking in, clocking out, and getting nowhere fast?
This opportunity was built for those ready to break free from the ordinary.
American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging - just meaningful conversations and real impact, all from the comfort of home.
Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit.
Why Candidates Love Working Here
A Culture That Feels Like Family
Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to.
Freedom + Flexibility
Work from anywhere. Set a schedule that fits your life. Take control of your day - and your paycheck.
Real Growth Potential
Every leader in the organization began in this same position. Advancement is based on performance, not politics.
Financial Rewards That Match Effort
Base pay plus bonuses means earnings grow alongside results. Top representatives regularly earn $90K+ annually and advance quickly.
Comprehensive Benefits
Employees receive access to health, dental, and vision plans through Globe Life, along with voluntary coverage options tailored to individual needs.
Key Responsibilities
Meet with families virtually to help them select benefit programs that align with their goals.
Build trust, answer questions, and guide clients through enrollment.
Manage a personal book of business and maintain long-term relationships.
Collaborate with teammates and leadership committed to mutual success.
Ideal Candidate Profile
Self-motivated, positive, and eager to grow.
Excellent communicator - friendly, confident, and authentic.
Comfortable using Zoom and other online communication tools.
Must be a U.S. or Canadian citizen.
Passionate about helping others and building meaningful relationships.
No prior insurance experience is required - only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided.
Application Process
Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative.
Your future doesn't have to look like your past.
Take the first step toward freedom - apply today.
Remote Customer Service
Remote job
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Customs Trade Coordinator - S3
Remote job
Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers
Provide impeccable customer service
Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.
Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA's (participating Government Agencies)
Maintain and keep current all shipment documentation in compliance with all record keeping requirements.
Adhere to all international importing and exporting regulations.
Work closely with other internal staff, departments, other fedex operations, and customers to deliver high level of service to customers.
Process agency brokerage shipments.
May handle remote filings
Ensure all government and organizational policies are followed.
Performs other duties as assigned. Paid Training Provided.
HS Diploma or GED required. No industry experience required. Minimum of 6 months work experience preferred.
Data entry/keyboard experience required. Working knowledge of MS Office and email applications such as Outlook using multiple screens and windows.
Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving skills.
Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision.
Ability to use multiple systems and reference material. Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments.
Preferred Qualifications: Starting Pay is $19.36. This is role variable remote, with some work from home opportunity and some in the office work, dependent on company policy. Job will require onsite work for 3-4 months, or until productivity and accuracy standards are met. Thereafter, work from home options will become available based upon company needs.
Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay: 16.50-25.25
Additional Details: Hybrid-Monday-Friday 9:00 PM-5:30 AM
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.
Know Your Rights
Pay Transparency
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
Customer Service Representative
Remote job
We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Pay $18/HR (Monday-Friday Day Shift)
Work Environment: In-office training for 10 weeks. After successful training this position will become work from home.
Additional Info:
Must have reliable transportation and home internet access
Must have Long Term Care, Medicare, or Medicaid experience for this role
Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Excellent communication skills and Microsoft Office Suite
Remote Customer Service
Remote job
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
Architectural Representative
Remote job
About Mitrex & Cladify
Mitrex and Cladify are sister companies based in Toronto, Canada, pioneering innovative and sustainable building solutions. Mitrex specializes in building-integrated photovoltaic (BIPV) technology, transforming facades into energy-generating assets that combine aesthetics with solar power for net-zero buildings. Cladify, with over 20 years of expertise, is a global leader in advanced cladding systems, including lightweight composite panels, stone cladding, and integrated solutions designed for durability and architectural appeal. Together, we empower architects, developers, and builders to create efficient, eco-friendly structures across North America. We are expanding our presence in the USA market and seeking a dynamic Architectural Representative to promote our cutting-edge products to design professionals, driving adoption and sales growth.
About the Role
The Architectural Representative will serve as the primary liaison between Mitrex/Cladify and architectural firms, designers, contractors, and developers in the USA. This role focuses on building relationships, educating stakeholders on our sustainable cladding and solar-integrated solutions, and securing specifications for projects. The ideal candidate is a sales-oriented professional with a passion for green building technologies, strong networking skills, and experience in the architectural or construction industry. This is a remote position with travel required within the USA, reporting to the Sales Director.
Responsibilities
External Collaboration: Develop and maintain strong relationships with architects, specifiers, and general contractors to promote Mitrex's BIPV products (e.g., solar facades, glass, and railing systems) and Cladify's cladding solutions (e.g., composite panels, stone, and prefabricated systems).
Strategic Specification/ Sale Execution: Develop and execute targeted specification/ sales strategies for each vertical to generate leads, increase market penetration, and exceed sales targets within your U.S. territory. Tailor your approach to each sector's unique needs and priorities while ensuring alignment with Mitrex's sustainability mission.
Presentations & Product Knowledge: Conduct in-depth product knowledge sessions and presentations tailored to each vertical, focusing on how Mitrex and Cladify products meet the specific needs of universities, airports, and government buildings.
Pipeline Generation: Identify and pursue project opportunities, building a robust sales pipeline through prospecting, networking at industry events, and leveraging CRM tools. Achieve sales targets by securing product specifications in architectural plans and following through to project completion.
Internal Coordination: Work closely with internal teams to ensure smooth project implementation, from the sales process through delivery and completion of projects in these sectors. Ensure that timelines and client expectations are met efficiently.
Industry Trends & Competitor Analysis: Stay informed on trends, technological advancements, and competitive products within the higher education, airport, Medical or REITS buildings. Use this knowledge to communicate Mitrex's value proposition effectively, positioning our solutions as the preferred choice for these sectors.
Reporting & Forecasting: Prepare and present sales forecasts, progress reports, and market analysis to management, identifying key opportunities and areas for improvement across the higher education, airport, and government building sectors.
Representation: Represent Mitrex & Cladify at key industry events, conferences, trade shows, and in-person meetings focused on the higher education, airport, and government sectors to increase brand visibility and product awareness.
USA Vertical Approach
Higher Education/Universities: Establish and nurture relationships with university campuses, facilities management teams, architects, and developers within the higher education sector to showcase Mitrex and Cladify's sustainable building envelope solutions. Highlight the benefits of solar-integrated walls and energy-efficient building materials that align with the sustainability goals of educational institutions.
Airports/Aviation: Build relationships with airport authorities, aviation infrastructure developers, and contractors to promote our products for new airport terminal buildings, renovations, and expansions. Position Mitrex and Cladify as the go-to solution for airports looking to reduce their carbon footprint and implement cutting-edge energy-efficient and renewable energy technologies.
Healthcare / Medical Facilities: Collaborate with healthcare administrators, hospital facility managers, architects, and GC's to integrate our sustainable building envelopes into new medical centers, clinics, and hospital expansions. Emphasize the critical need for energy efficiency, durability, and infection-resistant surfaces in healthcare environments, aligning with sector regulations and sustainability goals.
REITs and Residential Rental: Real estate portfolios seeking energy-efficient upgrades across multiple properties, blending retrofit and new construction opportunities. Multi-family rental buildings, especially in urban Tier 1 cities, provide scalable retrofit potential for quick revenue (3-6 months).
Qualifications
A minimum of 5 years of Specification & Sales experience in the building materials, construction, or sustainable solutions industry, with specific experience in higher education, airports, or government/institutional buildings.
Proven track record of building relationships with design professionals and closing specifications in competitive markets in Chicago.
Strong knowledge of architectural processes, building codes (e.g., IBC, LEED certifications), and green building practices; familiarity with solar or cladding products is a plus.
Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical audiences.
Self-motivated with strong organizational skills; comfortable working remotely and managing a territory.
Willingness to travel up to 50% within the USA (valid driver's license required).
Proficiency in Microsoft Office, CRM software, and virtual presentation tools.
Required Skills
Sales-oriented professional with a passion for green building technologies.
Strong networking skills.
Experience in the architectural or construction industry.
Preferred Skills
Familiarity with solar or cladding products.
Pay range and compensation package
Competitive salary & % commission structure + yearly bonuses for performance.
Comprehensive benefits package, including Health, coverage Dental coverage and retirement plans, Life insurance.
Opportunities for career advancement and professional development in the US.
Innovative, Collaborative and a supportive work environment that is changing the world.
Equal Opportunity Statement
We are an equal-opportunity employer that welcomes all candidates from diverse backgrounds. Candidates legally authorized to work in the U.S
Fully Remote Customer Service & Sales Rep
Remote job
Work From Anywhere Entry-Level or Experienced Insurance • Investments • Mortgage Step into one of the largest & most secure industries in the U.S. no experience needed. We'll train you and cover your licensing so you can work part-time, full-time, or even build your own brokerage.
Why This Opportunity Stands Out:
Paid training + State & Federal licenses (covered)
Flexible schedule perfect for travelers or stay-at-home professionals
No quotas or income caps
Residual income + bonuses + stock options
Tax advantages (1099 contractor)
We're Looking For:
Self-starters who are motivated, trustworthy, and ready to learn sales, networking, and leadership skills.
Requirements:
18+ & no felony record
Reliable Wi-Fi & Zoom access
Customer Service (Full Time/Remote)
Remote job
MUST RESIDE IN CALIFORNIA!!
We are a rapidly growing company that has more clients than we can see. We understand that it is a good problem to have, but we need more qualified people that will help us keep up with our growth.
What we do is provide benefits for labor unions, credit unions, and associations. Working with police departments, firefighters, teachers, postal workers and other labor unions as well. We have set up direct relationships with over 20,000 union associations around southern California.
What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and exceptional people skills.
What we provide is a genuine career opportunity: training and mentorship, growth opportunities, and financial success.
The role of benefits coordinator is to simply educate these members who request information about the benefits that are available to them through their union affiliation. Sales involved only if the customer desires to opt in for additional benefits. No cold calling as we only work with union associations directly.
Requirements for consideration:
-Flexible hours
- Fluent in English (Bilingual in any language is a plus but not required)
Benefits
Health insurance reimbursement for all staff (upon qualification)
Life insurance at no cost
Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)
UNION BENEFITS - Our staff also belong to a union which includes benefits
Free college classes for all members
Student Debt Reduction Program
Scholarship access for members and their children
Union provides life insurance (in addition to our company) for all members
Roadside assistance for all members
Identity Theft Protection for all members
Auto-ApplyPart-Time PM Customer Retention Representative (Remote)
Remote job
Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Part-Time Customer Retention Representative? Globe Life is looking for a Part-Time Customer Retention Representative to join the team!
As a Customer Retention Representative, you will play a critical role in maintaining Globe Life's customer base by engaging with policyholders who have policies in a lapsed status. This role focuses on building relationships, understanding customer needs, and providing solutions to retain valuable life insurance coverage.
This remote position offers evening shifts, Monday through Friday, and requires a 4-hour shift on Saturday between 8:00 am and 2:00 pm Central Time Zone.
What You Will Do:
* Inbound Call Support: Handle incoming calls from policyholders returning a call from our outbound efforts (voicemail, text message, and/or email) and working to understand their needs to explore retention options.
* Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions.
* Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments.
* Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policyholder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language.
* Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems.
* Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information.
* Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete. Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions.
* Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs), including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. Efficiently manage daily call quotas for both inbound calls and outbound lapse recovery contacts while maintaining quality standards.
What You Can Bring:
* High school diploma or equivalent.
* Basic Microsoft Office Skills, including Word, Excel, and Outlook.
* Minimum Typing speed of 30 wpm.
* Experience in a call center environment preferred.
* Some experience in insurance and/or sales is preferred.
* Excellent verbal and written communication skills.
* Ability to solve complex policyholder issues with a positive attitude.
* Ability to work in a fast-paced environment and work well under pressure.
* Knowledge of life and/or health insurance terminology preferred.
Location: 7677 Henneman Way, McKinney, Texas
Sales Customer Service Expert Nights - Remote - TP74252
Remote job
ATTENTION MILITARY AFFILIATED JOB SEEKERS
- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to
Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers
. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
Customer Service & Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Meet sales objectives as defined
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
Additional Qualifications/Responsibilities
High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
Customer service and/or sales experience preferred.
College degree preferred but not required.
Key Competencies:
Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Communication: Outstanding communication, listening, and analytical skills.
Organizational Skills: Strong organizational and problem-solving skills.
Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.
Work from Home Requirements:
Internet Requirements:
Minimum subscribed download rate equal or exceeds 15.0 Mbps
Minimum subscribed upload rate equal or exceeds 5.0 Mbps
ISP must have no packet loss and ping under 50ms
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
Proof of internet speed required
Clean and quiet workspace
988 Crisis Call Specialist
Remote job
Looking for a career that makes a difference in the lives of others, offering hope, meaningful life choices, and better outcomes?
Who we are
Since 1971 Western Montana Mental Health Center (WMMHC) has been the center of community partnership in the 15 counties we serve across western Montana. We have committed to providing whole-person, person-centered care by ensuring an approach to health care that emphasizes recovery, wellness, trauma-informed care, and physical-behavioral health integration. We know the work we do is important and makes a significant impact in the lives of our clients and in our communities.
Working at WMMHC also gives you the opportunity to work under the Big Sky, giving you the adventure of a life time while serving your community and changing lives. We offer a work life balance so you still have time to discover all the natural beauty and recreational dreams that Montana has to offer while still engaging in a career path that is challenging and fulfilling.
If you want to join our team where community is at the heart of what we do, then you've come to the right place!
Job Summary:
Do you like to talk on the phone? Are you the person your family and friends turn to when they need support? Can you remain calm in stressful situations and empathize without judgement? If you can answer yes to these questions, the National Suicide Prevention Lifeline team needs your help!
With training in the following tasks, you will be able to serve your community members.
Triage incoming Lifeline calls and obtain caller information.
Conduct assessments and dispatch appropriate interventions when needed.
Deescalate callers in crisis over the phone.
Develop appropriate and realistic safety plans and complete appropriate follow up tasks.
Knowledge and familiarity with community resources
Complete documentation in an accurate and thorough manner.
Location: Remote* only after training and available to come into office when needed.
We are seeking a candidate who is able and willing to work varied shifts including evenings, weekends, holidays, and overnights. Overnights shifts offer a pay differential. *Remote work is available after completion of training.
Qualifications
High School diploma or equivalent
Ability to pass background check
Provide proof of auto liability insurance coverage per Western's policies
Montana Driver's License with a good driving record
1-year related work experience in human services, preferred
Benefits:
We know that whole-person care is not just important for our clients, but recognize it's just as important for our employees. WMMHC has worked hard to provide a benefits package that encompasses that same concept. Our comprehensive benefits package focuses on the health, security, and growth of our employees. Benefit offerings will vary based upon full time, part time, or variable status.
Health Insurance - 3 options to choose from starting as low as $5 per pay period
Employer paid benefits: Employee Assistance Program, Life insurance for employees and dependents, and long term disability
Voluntary options available: dental & vision insurance, short term disability, additional life insurance and dependent care flexible spending account
Health savings account (HAS) with match or medical flexible spending account (FSA)
403(B) Retirement enrollment offered right away with an employer match offered after one year
Generous paid time off to take care of yourself and do the things you love
Accrued PTO starts immediately
Extended sick leave
9 paid holidays and 8 floating holidays
Loan forgiveness programs through PSLF or NHSC
Auto-ApplyCustomer Support Expert
Remote job
GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more.
Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.
About the Role
Our customers are the core of our business and we're looking for a Customer Support Expert who will support them throughout their entire customer journey! In this role, you'll build your product knowledge and learn tools to resolve customer issues and become an advocate for the GlossGenius brand. Through calls, email, and text conversations you'll provide one-of-a-kind support and build strong, long-lasting relationships with our customers.
You can be based anywhere in the continental US and will report to the Customer Support Manager. Please note, the hours for this role are Tuesday-Friday 12-8:30 PM ET & Saturday 11-7:30 PM ET.
What You'll Do
Deliver best-in-class, personalized support to meet our high standards for customer satisfaction
Work with customers to understand their goals and address their challenges through effective ticket responses
Master your understanding of the GlossGenius product by answering support tickets primarily via phone and text
Work with a dynamic team to achieve team company goals such as customer acquisition and retention
Engage with the team to identify areas of opportunity to improve resources: macros, help center, etc.
What We're Looking For
1+ year work experience in a customer-facing role, SaaS preferred
Proven record of driving customer satisfaction and meeting or exceeding performance standards
Excellent written and verbal communication skills, with an ability to adapt to various communication styles
A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment
Benefits & Perks
Competitive health & dental insurance options, with premiums partially covered by GG
Fertility and adoption benefits via Carrot and Kindbody
Generous, fully-paid parental leave policy
401k benefit - employees are eligible to contribute starting day 1 of employment
Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
Pre-tax commuter benefits
Dependent Care FSA
Home office stipend
Team Bonding opportunities - annual company retreat for entire team, plus virtual events throughout the year
T
he salary for this role is $55,000 + benefits. The base pay range is subject to change and may be modified in the future.
At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.
Personal Information: Notice at Collection for Employees and Applicants
Agency Submissions
If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired.
Auto-ApplyCustomer Support Expert
Remote job
Description Customer Support Expert What We're Looking For: Are you ready to take on an exciting role as a Customer Support Expert at Meltwater? We're looking for enthusiastic, people-oriented individuals to join our dynamic team and deliver outstanding customer experiences. In this role, you will help our clients navigate Meltwater's Media Intelligence Platform, ensuring their experience is smooth, informative, and valuable.
Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with experienced Customer Support Experts and accomplished leaders who stand ready to support you at every turn.
Be a part of our vibrant community, where your unique contributions are celebrated, and you're empowered to unleash your full potential.
What You'll Do:
Provide excellent product support to our clients via email and live chat to enhance the client experience
Influence product development through valuable feedback to our Product and Engineering teams
Be able to remain organized and be able to prioritize in a high-volume environment
Take ownership of support tickets from start to completion while providing value-added information
Be an expert on Meltwater products and features as they are launched and engage with our Support Experts globally
Contribute to our internal product training sessions and engage with our global Support team
Support a variety of technical projects focused on maintaining Meltwater applications and enhancing Client Support workflows, tools, and efficiencies
Drive and implement new initiatives to enhance support across the client lifecycle, including designing solutions, engaging stakeholders, documenting standards for best practices, providing feedback, and designing newsfeeds for client engagement.
What You'll Bring:
A Bachelor's degree in any discipline, or up to one year of relevant work experience in customer service, hospitality, teaching, or similar people-focused roles.
Strong communication skills with the ability to connect with clients and colleagues in a clear, friendly, and professional manner.
A collaborative, proactive, and solution-oriented mindset, eager to contribute to team success.
Enthusiasm for learning, a growth mindset, and a drive to develop your career in a support-focused environment.
Ability to manage multiple priorities, stay organized, and work effectively in a fast-paced setting.
Familiarity with ticketing or live chat systems is a plus, but not required.
Willingness to work on a hybrid schedule with 2 days in the office.
The position may include occasional shifts outside standard office hours to ensure timely client support.
The ability to legally work in the country of hire is required for this position.
What We Offer:
Enjoy flexible paid time off for enhanced work-life balance
Meltwater demonstrates commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage
Complimentary CalmApp subscription for you and your loved ones because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need
Benefit from our family leave program, which grows with your tenure at Meltwater.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You'll Work: V & A Waterfront, 3 Dock Rd., 8001 Cape Town
Our Story
At Meltwater, we believe that when you have the right people in the right environment, great things happen.
Our best-in-class technology empowers our 27,000 customers around
the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
Our award-winning global culture drives everything we do and creates
an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along
the way.
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.
We're proud of our diverse team of 2,200+ employees in 50 locations across
25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater. Inspired by innovation, powered by people..
Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
Auto-ApplyTeller Center Representative (Las Cruces - Remote)
Remote job
Are you passionate about making a positive impact in the community you live in? Do you want to be on the forefront of paving the way to financial freedom for the members we serve? At GECU, our Core Values drive our Culture: Advocate, Integrity, Accountable, Dedicated and Passionate. Come grow your career with an award- winning team!
BASIC RESPONSIBILITIES
Responsible for creating a positive experience and image of GECU through greeting members, evaluating and responding to members' requests, recommending products and services to create member loyalty, rendering friendly service, and performing member transactions in an efficient manner.
TYPICAL DUTIES
Completes all member service representative transactions utilizing GECU service standards consistently in a branch environment or through our interactive teller machines (ITMs); to include posting withdrawals, loan payments, deposits, line of credit advances, etc. Runs partial bank deposits, balance drawer and ITMs at the end of shift.
Creates memorable member experience through exceptional member interactions which include enthusiastic greetings and closing phrases.
Creates opportunities to cross sell all credit union products and services to assist members in determining their financial needs and to ensure individual and credit union goals are consistently met.
Good understanding of check negotiation and placement of check holds in order to mitigate check fraud losses.
Balance cash box assignment at the end of the day.
Educates members in the use of our remote services to include and not limited to real time taking ATMs, ITMs, Mobile and the convenience our neighborhood branches bring to our community.
Makes judgment decisions regarding tickler lockouts, warning information, altered items, and stale-dated checks, after sufficient experience is gained.
Ensures that members' accounts are handled accurately.
Acquires knowledge of audit items/questions to include security procedures in order to comply with Credit Union security and safety procedures. This includes participating in branch audit periodically.
Exercises professionalism and good judgment with members and coworkers.
Maintain and understand compliance to ensure that work complies with GECU's established policies, procedures and applicable regulations, to include Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Member Identification Program (MIP), and Office of Foreign Asset Control (OFAC).
Other duties as may be assigned or required in connection with general operation of the credit union.
Call Center Representative
Remote job
Schedule: Part-time 20-25 hours a week during business hours (between 8a-6p Mon-Fri) Rate: $18.50 This position provides support for motorists seeking information regarding the Massachusetts Motor Vehicle Safety & Emissions Inspection Program, (Massachusetts Vehicle Check Program). This position also provides telephone support for inspection station personnel about processes, procedures and basic equipment troubleshooting. Working remote is conditional upon performance and company needs.
DUTIES AND RESPONSIBILITIES:
* Professionally respond to telephone inquiries from motorists relating to program rules and requirements, procedures, test results, and station locations.This includes:
* Entering each call received into tracking system.
* Resolving issues, independently and effectively.
* Identifying when an escalation to management will result in best overall customer satisfaction for the motorist.
* Professionally interact with inspection station personnel, primarily over the phone, with technical, procedural, and process questions and concerns pertaining to the safety and emissions testing program.
* Open and dispatch service calls for equipment issues that cannot be resolved over the telephone or live chat.
* Generate consumable/heavy wear orders when requested by inspection stations.
* Periodically assist with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS).
* Other duties as needed to ensure the smooth operation of the program as assigned by management.
EDUCATION AND WORK EXPERIENCE:
* High School Diploma or equivalent.
* Bilingual fluency in Spanish and English a plus.
* Two to four (2-4) years working in a Customer Service or Call Center environment.
* Experience in successful conflict resolution preferred.
* MUST pass an Emission Inspector Certification training class and any additional certification as determined by management.
PREFERRED KNOWLEDGE AND SKILLS:
* Excellent interpersonal and communication skills with the ability to interface professionally and effectively with co-workers, motorists, State Agencies and inspection station representatives in a variety of situations, including stressful situations.
* Strong verbal, written, organizational skills.
* Strong teamwork orientation.
* Ability to work in a fast paced environment.
* Competency with Microsoft Office programs, including basic data entry skills.
* Must be able to work at least 2 Saturdays per month.
WISCONSIN only - Work at Home Call Center Representative
Remote job
Start the new year with a new career at InfoCision. Apply today to start the process, and you can potentially be a part of our exceptional team in as soon as a week. What we do: * Work in a virtual blended outbound/inbound call center environment where you will talk about topics that matter and raise funds for great organizations such as St. Jude Children's Research Hospital, March of Dimes, American Center for Law and Justice, and many more .
* Our positions all require sales, whether it be selling memberships, products, or services.
We offer:
* Full-Time Night shift set schedules that enable you to take time off for the things that are important to you.
* Part-Time Night shift schedules are offered on a limited basis.
* Monday-Friday Night shift schedule to start. A weekend day will be required, and when that will begin, will be determined by the program you select when signing up for a training class.
* Virtual Paid Training
* Rewards & Recognition Programs
* Weekly Pay & Bonus potential with access to your pay at anytime!
* Benefits available for Full-time employees including Medical, Dental, Vision, and 401k
Other Requirements:
* Computer skills such as the ability to copy and paste, toggle between browsers, and do basic troubleshooting.
* A willingness to learn, as we believe in owning your own success.
* A Home office, or dedicated quiet place to work, that is free from noise and distractions.
* Identity Verification. On the first day of training, you will be required to bring a current, valid photo ID with you to complete this process.
* Passing Background Check. If your background check is not back by the time we are ready for phone time there may be a disruption in your training.
* Exceptional conversational skills and the ability to multi-task.
InfoCision. Work Happy. Live Happy.
Salary: $9.00 per hour
Work Location: Remote
Hardware/Software Requirements: Equipment is NOT provided and a Technology Check is Required as part of the Recruitment process
Windows PC/Laptop:
* Minimum 14" monitor/screen. Dual monitors are recommended, but not required.
* Windows 11 ONLY
* At least 8GB of RAM (Must have at least 6GB usable RAM)
* Intel or AMD Processor
* Google Chrome (Current Version). Firefox, Internet Explorer, and Microsoft Edge are not compatible.
* Windows Defender antivirus and Firewall must be turned ON. All other antivirus applications must be uninstalled as they are not compatible (McAfee, Norton, Avast, etc)
* Ping per InfoCision client for Windows PC's must not exceed 80ms max round trip.
Internet:
* United States based High-speed internet only. No cloud-based internet, VPN's, satellite, cellular services, or hotspots are accepted (T-Mobile, Starlink, etc)
* Minimum of 50 Mbps download speed and 10 Mbps upload speed.
* ISP must be Stable and located within the United States and its territories.
* We require a hard-wired connection, using an Ethernet cable or LAN cable, to your router/modem. We recommend a Cat5 (Category) Ethernet cord or higher.
Telephone:
* A cell phone (preferred) or landline is required as that is how you will receive your "Pin call", or multi-factor authentication call, that is required to access our corporate network. The calls you make/take will not come through your phone.
Miscellaneous:
* Web cam
* External speakers or sound on your computer
* External Wired Mouse
* USB Wired Headset (wireless headsets are NOT compatible). The headset must have a Single USB connection without a 3.5 mm (headphone jack) connection.
Below are examples of what works and what does not.
*
Part-time, Call Specialist-Contact Center, Overnight
Remote job
Call Specialist
Part-Time / Overnight
211 Maine - Contact Center
Pay rate: $19.00/hour
The Opportunity Alliance is looking to hire a part-time Call Specialist to jump in and support the Contact Center/211 Maine in an overnight schedule.
211 Maine is a free, confidential information and referral service. Our Call Specialists receive calls, texts and emails from individuals seeking access to health and human services and guidance to help them connect with essential community services. In this role, our specialists are expected to provide quality customer service, empathetic care, and informed problem-solving skills for individuals in need. This position will also require complete, thorough and accurate documentation as required by the program with timeliness to meet program standards. Comfort with multiple platforms is crucial to the successful completion of training.
Schedule: PART-TIME, 24 hours. OVERNIGHT schedule.
211 Maine is a 24-hour program, flexibility is required.
Location: Office is based in South Portland, ME. Remote work may be an option to be discussed during an interview. Will be required to attend an on-site orientation and some on-site training may be required.
Qualifications:
High School Diploma or equivalent required. Associates Degree preferred.
Ability to obtain certification as an Information and Referral Specialist (CIRS) within 3 years.
Computer proficiency in Microsoft Office required. Strong working knowledge of computers and software programs required.
Previous experience (in a call center or providing Information & Referral) preferred
High degree of accuracy and attention to detail at all times and an ability to plan and utilize time in an efficient manner required.
Ability to take initiative required.
Excellent written and verbal communication skills required.
Must be able to successfully pass a criminal background, child protective service check & sex offender check.
Must not be on the state or federal suspension and disbarment list.
Normal office conditions such as sitting, with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and lifting up to 10 pounds.
Driving may be necessary to attend meetings and trainings but is not a primary and essential job responsibility.
Benefits: Our benefits include but are not limited to:
(offered to full-time and part-time employees)
Generous paid time off accrual
9 paid holidays per calendar year and up to 3 floating holidays per calendar year
Excellent medical benefits at very reasonable cost
Dental and Vision insurance options
Agency paid basic life insurance and STD & LTD disability insurances
403(b) retirement with a generous agency match (all employees are eligible)
Tuition Reimbursement - offered once per year through an application process
The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.
To learn more about our benefits please visit, ********************************************************
Who we are…
The Opportunity Alliance is “Helping People Reach for a Brighter Future”.
Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.
The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service:
Mental Health & Wellness
Community Building
Family & Early Childhood Education
Economic Resources
____________________________________________________________
If you are viewing this posting on a third-party site, please visit our website at ********************************************************* to apply
.
Please submit a cover letter and resume along with your application.
Thank you!
Auto-ApplyRemote Operation Center (ROC) Operator I / II
Remote job
ROC Operator I / II
Reports To: Manager of ROC Operations
Direct Reports: No Functional Unit: Operations
FLSA Status: Non-Exempt Position Type: Full-Time
THE COMPANY
Onward Energy is an independent power platform that owns and operates over 7 GW of utility-scale wind, solar and natural gas generation projects across the U.S. Our Vision is to reliably power a sustainable future. Our Mission is that as North America s premier independent power generator, we will deliver renewable and reliable power to our customers, opportunities to our associates, sustainable returns to the families who invest in us, and a better world to the next generation. Based in Denver, New York and Charlotte, Onward Energy is a company where people and power are always on. We are where renewable meets reliable. See ******************** for more information.
THE CHALLENGE
Fueled by growth of the company, the company is built its own Remote Operations Center (ROC) to monitor, operate and control the company s generation assets. As an Operator of the ROC, you will have full responsibility for operating and monitoring Onward Energy s generation fleet. The goal of this position is to ensure safe operations, superior customer service, and high levels of generator efficiency. This position reports to the Manager of ROC Operations and will work within a team of ROC Operators, maintaining continuous 24/7 monitoring and control of company assets.
THE RESPONSIBILITIES
Summary of Tasks & Daily Operations
Responsible for the day-to-day operations of a growing fleet of generation assets
Ensures SCADA connectivity, alarm response and communication capabilities.
Coordinate curtailment procedures, call-out processes and emergency action plan adherence.
Complete required notifications to various entities (Reliability Coordinator, Balancing Authority, Transmission Operator, Scheduling Coordinators)
Coordinate plant operating parameters as directed by the Balancing Authority, Transmission Operator and Operations Management.
Dispatch field O&M personnel for troubleshooting support and outage scheduling.
Assist with the development of operating procedures
Operate within the established regulatory compliance requirements
Maintain NERC Certification and other certifications as needed.
Completes Operator Log entries of all real-time events, Operating Instructions and other pertinent information.
Submit proper outage notifications
Ensures proper communication(s) are maintained in the ROC
Lead ROC safety meetings
Ability to train and perform switching during normal & emergency situations
Obtain NERC, PJM, ERCOT System Operator Certifications
Maintain NERC and other regional training CEHs
Complete ROC Operator II Qualifications
THE PROFILE TO SUCCEED
Prefer five years or more of experience in utility-scale power production or energy management. Experience can come from working for a utility-scale generator operator, balancing authority, transmission operator, market participant, distribution provider, manufacturing, or military service.
Experience working in multiple ISO s. Onward has projects in CAISO, MISO, ERCOT, SPP, and PJM.
Preference to current NERC Certified Operator(s) (RC, TO, BIT or BI), PJM Generator Operators or ERCOT certificates.
High attention to detail and the ability to work proactively and productively without direct supervision.
Minimum of five years of experience working with SCADA systems. This includes, but is not limited to wind turbine OEM SCADA systems, solar SCADA systems, substation SCADA systems, and SCADA data aggregation/historian platforms. Experience with Ignition is preferred.
Experience communicating with Balancing Authorities, Transmission Operators, Reliability Coordinators, and/or Scheduling Entities.
Experience, knowledge and familiarity with local area networks, wide area networks, and ISP networks. Must be able to work with Onward s IT Team who is responsible for configuring and auditing telecommunications infrastructure.
Knowledge and understanding of cybersecurity principles and policies.
Strong verbal and written communication skills.
Work schedule requires 24/7/365 shift rotation to ensure continuous 24/7/365 coverage.
Advanced proficiency with Microsoft Office, especially Excel. Experience with using formulas, macros, and pivot tables and will be comfortable with large data sets
THE PHYSICAL REQUIREMENTS
Must be able to accomplish physical requirements with or without reasonable accommodation.
Ability to stand, walk, talk, hear, and close and distance vision capability.
Ability to sit, climb or balance, stoop, kneel, and/or crouch.
Ability to lift and/or move up to 10 pounds.
Ability to travel up to 10%.
THE TEAM
The Onward Energy team is comprised of industry professionals who embrace our values of accountability, adaptability, collaboration, and excellence.
THE WORK ENVIRONMENT
The position functions in a smoke and vaping free professional office environment. The role routinely utilizes standard office equipment such as laptop computer, phone, and scanner/photocopier. Noise levels can be moderate to high when visiting job sites, and may contain light to heavy equipment vehicles, small to large equipment, materials, communication equipment and tools.
THE TOTAL REWARDS
Onward Energy total rewards philosophy is motivated by a key tenet of People First, and offers associates a comprehensive total rewards package which includes market competitive compensation, health, life insurance, and retirement savings benefits.
If you require an accommodation for any part of the employment process due to a disability to ***************************.
EEO STATEMENT:
Onward Energy is an Affirmative Action Employer, Females/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Work From Home Virtual Outbound Call Center
Remote job
Job DescriptionWe are looking for motivated and reliable Virtual Call Center Representatives to join our growing team. This is an excellent opportunity to work from home while representing top-rated home improvement brands in a professional, fast-paced environment.
We are committed to setting our employees up for success. Placement will be based on your qualifications and fit so you can start in the position where you will thrive.
About the Position
As a Virtual Outbound Call Center Representative, you will contact prospective homeowners who have expressed interest in specific home improvement services. Your goal is to build rapport, confirm details, and schedule appointments. There is no cold calling and no selling involved.
This is a remote position that requires focus, consistency, and professionalism.
Schedule
Monday through Friday between 9:00 AM and 7:00 PM Central Time
One weekend day required (minimum of 4 hours)
Fixed schedule, but you may build within company hours
Requirements
Outbound call center experience is required
Strong communication and listening skills
Professional and courteous phone presence
Ability to meet and exceed goals and performance metrics
Comfortable multitasking between phone conversations and computer systems
35 WPM minimum typing speed
Quick to apply feedback and eager to improve
Reliable and self-motivated with a positive team attitude
Able to commit to a consistent Full time work schedule
Must be a Georgia resident
Pay and Benefits
$15.00 $17.00 per hour based on experience
Pay increase after 30 days of employment
Paid Time Off (PTO) after 90 days for both full-time and part-time employees
Paid online training
Career advancement opportunities many of our team members have moved into management roles
Home Office and Technical Requirements
You will log into our system from home using your own computer and internet connection. No personal phone is required.
All applicants must meet the following technical requirements:
High-speed wired internet connection (Wi-Fi not accepted; must plug directly into modem)
Windows 11 or higher operating system with at least 8 GB of RAM and a 2.10 GHz or higher processor
Webcam for virtual meetings and training
Microsoft Office or OpenOffice, and either Chrome, Firefox, or Safari browsers
Headset provided after hire
If you are excited about this opportunity, we want to hear from you! Applying is quick and easy - click below to get started now. Please fill out this application from the home computer that you would use if you were hired for this position.
By pressing "apply", you give us consent to follow-up with you about this job opportunity by call, pre recorded message or text message at the phone number above and that contact may be through an automated system or manually dialed. Consent to contact your cell phone is not required. If you prefer for us to not contact your cell phone, please provide another number. You also give us consent to contact you about this job opportunity and future job opportunities by email.
Culinary Remote Call Center PRN
Remote job
Provides telephonic nutrition services to patients utilizing standardized guidelines. This position interacts with clinical caregivers, patients, and patient's family members to explain the meal process and modify meal selections according to provider orders.
Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings.
**Work Schedule**
+ **PRN, on call or as needed**
+ **Remote Position, must be a Utah Resident**
+ **Shift Assignments:** coverage for time off requests & leave requests in the morning, afternoon & evening
+ **Hours of Operation:** Sunday-Saturday 0630 - 1930
+ **Required:** Rotating holidays and weekends
+ **Benefits Eligible: No**
**Essential Functions**
+ Takes patient meal selections and modifies them using system standards to meet provider orders.
+ Checks trays for accuracy during meal assembly.
+ Communicates clearly to both clinical and culinary caregivers.
+ Collects and inputs nutrition screening information
+ May complete calorie count and nutrition analysis as dictated by facility
+ Utilizes a computer to run reports and take orders.
+ Follows standardized practices relating to Nutrition Services (e.g. dining experience, meal delivery and maintaining required stock levels)
+ Performs accurate credit transactions according to system standards and independently resolves basic customer service issues.
**Skills**
+ Nutrition
+ Diet Management
+ Computer Literacy
+ Interpersonal Communication
+ Active Listening
+ Coordinating tasks with others
+ Patient Interactions
+ Attention to detail
**Qualifications**
+ Virtual Screening through Microsoft Teams before application submitted to Hiring Manager
+ **Residential Home address and work from home address must be within the state of Utah**
+ **Immediate access to dedicated, hardwire internet:** 15MBPS per second for download speed, 3MBPS per second for upload speed (no sharing of services)
+ Experience in Food Service, Nutrition Services, or healthcare call center (preferred)
+ Demonstrated ability to work with modified diets (preferred)
+ Demonstrated ability to provide exceptional customer service (preferred)
**Physical Requirements:**
+ Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
+ Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
+ Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
+ Remain standing for long periods of time to perform work.
+ Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals.
**Location:**
Vine Street Office Building
**Work City:**
Murray
**Work State:**
Utah
**Scheduled Weekly Hours:**
0
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.22 - $23.68
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (***************************************************** .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.