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Call center coordinator skills for your resume and career

Updated January 8, 2025
4 min read
Call center coordinator example skills
Below we've compiled a list of the most critical call center coordinator skills. We ranked the top skills for call center coordinators based on the percentage of resumes they appeared on. For example, 21.9% of call center coordinator resumes contained patients as a skill. Continue reading to find out what skills a call center coordinator needs to be successful in the workplace.

15 call center coordinator skills for your resume and career

1. Patients

Here's how call center coordinators use patients:
  • Determined patient eligibility and benefits; assisted patients on completing appropriate forms, and documented all information according to Premier policy.
  • Facilitated Care Coordination for patients.

2. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how call center coordinators use phone calls:
  • Supervised and managed a staff of 15 employees who receive approximate 100 telephone calls from vendors, clients & potential clients.
  • Work involved primarily making phone calls via auto-dialing through database, and securing donation pickups of clothing and household items.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how call center coordinators use data entry:
  • Managed concerns by process of elimination, data entry, and identifying when to escalate issues to managers.
  • Worked on various data entry and invoicing projects for a variety of school districts.

4. Medical Terminology

Here's how call center coordinators use medical terminology:
  • Generated client spreadsheets for Blue Cross and Blue Shield Received Medical Terminology Certificate

5. Inbound Calls

Here's how call center coordinators use inbound calls:
  • Provided customer service on 50-60 inbound calls per day, logged data into the system for customer satisfaction and quality assurance.
  • Provide building services for four acute care hospitals; accept inbound calls that address office staff concerns.

6. Customer Satisfaction

Here's how call center coordinators use customer satisfaction:
  • Created and fostered customer satisfaction by proactively resolving travel issues in an efficient and professional manner.
  • Increase the customer satisfaction experience by providing information on upcoming events and seminars.

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7. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how call center coordinators use patient care:
  • Assist multiple MD's as well as Nurse Practitioner ensuring optimal patient care and smooth daily functioning of office.
  • Review labs, EKG and all test result and consult with Anesthesia to provide safe patient care.

8. Schedule Appointments

Here's how call center coordinators use schedule appointments:
  • Coordinate and schedule appointments for sales representation to introduce credit card vendors to potential customers.
  • Answer calls and schedule appointments for various locations and programs, verify demographic information, and execute registration duties.

9. Coordinators

Here's how call center coordinators use coordinators:
  • Backed up the Call Center Manager in her absence and supervised other Injury Care Coordinators.
  • Project Coordination: Provided comprehensive logistical, administrative and contractual support and coordination between multiple-stakeholder networks and with Regional State Coordinators.

10. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how call center coordinators use outbound calls:
  • Conduct outbound calls to qualify lead opportunities from Lead Management Program/Mortgage.
  • Answer incoming and make outbound calls to answer questions or to have paperwork updated with correct information.

11. Service Calls

Here's how call center coordinators use service calls:
  • Schedule and coordinate all service calls utilizing proper prioritizing, routing and level call disbursement within all teams.
  • Informed potential customers on features, benefits, rates, warranties, and service calls on various vendors.

12. HIPAA

Here's how call center coordinators use hipaa:
  • Ensured HIPAA, MSDS, cGMP, FDA, SOP regulations and client business rules were followed.
  • Documented all relevant information regarding patients and providers while abiding by all HIPAA and associated patient confidentially requirements.

13. Patient Appointments

Here's how call center coordinators use patient appointments:
  • Schedule patient appointments, give appointment information, and provide general information within specified departmental guidelines.
  • Scheduled patient appointments electronically in accordance with company protocols.

14. Customer Calls

Here's how call center coordinators use customer calls:
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment with tact and professionalism.
  • Received, evaluated and processed incoming customer calls and emails.

15. Call Center Management

Here's how call center coordinators use call center management:
  • Prepared reports and communication for call center management and finance.
  • Provided training to call center management on CMS Supervisor, CMS, and BCMS, including in-depth report interpretation.
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List of call center coordinator skills to add to your resume

Call center coordinator skills

The most important skills for a call center coordinator resume and required skills for a call center coordinator to have include:

  • Patients
  • Phone Calls
  • Data Entry
  • Medical Terminology
  • Inbound Calls
  • Customer Satisfaction
  • Patient Care
  • Schedule Appointments
  • Coordinators
  • Outbound Calls
  • Service Calls
  • HIPAA
  • Patient Appointments
  • Customer Calls
  • Call Center Management
  • Computer System
  • Customer Inquiries
  • Customer Care
  • KPI
  • Telephone Calls
  • Medicaid
  • Training Materials
  • Lead Management
  • Call Handling
  • Emergency Calls
  • ACD
  • Customer Complaints
  • Transferring Calls
  • Hippa
  • HR
  • Call Monitoring
  • Front Desk
  • IVR
  • Call Tracking
  • PowerPoint
  • SharePoint
  • Customer Issues
  • Performance Reviews
  • Database Management
  • Quality Customer Service
  • Process Improvement
  • Phone System
  • Travel Arrangements
  • Customer Interaction

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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