Call center coordinator work from home jobs

Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers Provide impeccable customer service Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs. Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA's (participating Government Agencies) Maintain and keep current all shipment documentation in compliance with all record keeping requirements. Adhere to all international importing and exporting regulations. Work closely with other internal staff, departments, other fedex operations, and customers to deliver high level of service to customers. Process agency brokerage shipments. May handle remote filings Ensure all government and organizational policies are followed. Performs other duties as assigned. Paid Training Provided. Mandatory overtime may be required during periods of high volume. In addition, working on company-recognized holidays may be necessary. HS Diploma or GED required. No industry experience required. Minimum of 6 months work experience preferred. Data entry/keyboard experience required. Working knowledge of MS Office and email applications such as Outlook using multiple screens and windows. Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Ability to use multiple systems and reference material. Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments. Must possess customer service skills, knowledgeable of Microsoft Suite, and is computer literate. Can function is a fast - paced working environment. Preferred Qualifications: Some openings will offer variable remote with some work from home opportunity and some in the office work. Those jobs with variable remote options will require onsite work for 5-6 months, or until dept. standards and metrics are met. Dependent on policy. Pay Transparency: Our diverse offerings support your career goals with benefits, specialized training, and advancement opportunities. Employee compensation acknowledges individual contributions, encourages performance, and fosters teamwork, with benefits available immediately. Pay: $17.00-$18.15/hr. Currently offering an additional temporary $3.00 per hour pay premium during a surge in volume, subject to removal with 30 days' notice. Additional Details: Possible shifts: M-F 3:30pm - 12am/6pm - 2:30am Tues - Fri 4pm - 12:30am/Sat 2pm - 10:30pm or Sunday - Thursday. Sunday, 7am - 3:30pm. Monday - Thursday, 7:30pm - 4am. FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you! FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. Know Your Rights Pay Transparency FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00) FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Pay $18/HR (Monday-Friday Day Shift) Work Environment: In-office training for 10 weeks. After successful training this position will become work from home. Additional Info: Must have reliable transportation and home internet access Must have Long Term Care, Medicare, or Medicaid experience for this role Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Excellent communication skills and Microsoft Office Suite

About Mitrex & Cladify Mitrex and Cladify are sister companies based in Toronto, Canada, pioneering innovative and sustainable building solutions. Mitrex specializes in building-integrated photovoltaic (BIPV) technology, transforming facades into energy-generating assets that combine aesthetics with solar power for net-zero buildings. Cladify, with over 20 years of expertise, is a global leader in advanced cladding systems, including lightweight composite panels, stone cladding, and integrated solutions designed for durability and architectural appeal. Together, we empower architects, developers, and builders to create efficient, eco-friendly structures across North America. We are expanding our presence in the USA market and seeking a dynamic Architectural Representative to promote our cutting-edge products to design professionals, driving adoption and sales growth. About the Role The Architectural Representative will serve as the primary liaison between Mitrex/Cladify and architectural firms, designers, contractors, and developers in the USA. This role focuses on building relationships, educating stakeholders on our sustainable cladding and solar-integrated solutions, and securing specifications for projects. The ideal candidate is a sales-oriented professional with a passion for green building technologies, strong networking skills, and experience in the architectural or construction industry. This is a remote position with travel required within the USA, reporting to the Sales Director. Responsibilities External Collaboration: Develop and maintain strong relationships with architects, specifiers, and general contractors to promote Mitrex's BIPV products (e.g., solar facades, glass, and railing systems) and Cladify's cladding solutions (e.g., composite panels, stone, and prefabricated systems). Strategic Specification/ Sale Execution: Develop and execute targeted specification/ sales strategies for each vertical to generate leads, increase market penetration, and exceed sales targets within your U.S. territory. Tailor your approach to each sector's unique needs and priorities while ensuring alignment with Mitrex's sustainability mission. Presentations & Product Knowledge: Conduct in-depth product knowledge sessions and presentations tailored to each vertical, focusing on how Mitrex and Cladify products meet the specific needs of universities, airports, and government buildings. Pipeline Generation: Identify and pursue project opportunities, building a robust sales pipeline through prospecting, networking at industry events, and leveraging CRM tools. Achieve sales targets by securing product specifications in architectural plans and following through to project completion. Internal Coordination: Work closely with internal teams to ensure smooth project implementation, from the sales process through delivery and completion of projects in these sectors. Ensure that timelines and client expectations are met efficiently. Industry Trends & Competitor Analysis: Stay informed on trends, technological advancements, and competitive products within the higher education, airport, Medical or REITS buildings. Use this knowledge to communicate Mitrex's value proposition effectively, positioning our solutions as the preferred choice for these sectors. Reporting & Forecasting: Prepare and present sales forecasts, progress reports, and market analysis to management, identifying key opportunities and areas for improvement across the higher education, airport, and government building sectors. Representation: Represent Mitrex & Cladify at key industry events, conferences, trade shows, and in-person meetings focused on the higher education, airport, and government sectors to increase brand visibility and product awareness. USA Vertical Approach Higher Education/Universities: Establish and nurture relationships with university campuses, facilities management teams, architects, and developers within the higher education sector to showcase Mitrex and Cladify's sustainable building envelope solutions. Highlight the benefits of solar-integrated walls and energy-efficient building materials that align with the sustainability goals of educational institutions. Airports/Aviation: Build relationships with airport authorities, aviation infrastructure developers, and contractors to promote our products for new airport terminal buildings, renovations, and expansions. Position Mitrex and Cladify as the go-to solution for airports looking to reduce their carbon footprint and implement cutting-edge energy-efficient and renewable energy technologies. Healthcare / Medical Facilities: Collaborate with healthcare administrators, hospital facility managers, architects, and GC's to integrate our sustainable building envelopes into new medical centers, clinics, and hospital expansions. Emphasize the critical need for energy efficiency, durability, and infection-resistant surfaces in healthcare environments, aligning with sector regulations and sustainability goals. REITs and Residential Rental: Real estate portfolios seeking energy-efficient upgrades across multiple properties, blending retrofit and new construction opportunities. Multi-family rental buildings, especially in urban Tier 1 cities, provide scalable retrofit potential for quick revenue (3-6 months). Qualifications A minimum of 5 years of Specification & Sales experience in the building materials, construction, or sustainable solutions industry, with specific experience in higher education, airports, or government/institutional buildings. Proven track record of building relationships with design professionals and closing specifications in competitive markets in Chicago. Strong knowledge of architectural processes, building codes (e.g., IBC, LEED certifications), and green building practices; familiarity with solar or cladding products is a plus. Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical audiences. Self-motivated with strong organizational skills; comfortable working remotely and managing a territory. Willingness to travel up to 50% within the USA (valid driver's license required). Proficiency in Microsoft Office, CRM software, and virtual presentation tools. Required Skills Sales-oriented professional with a passion for green building technologies. Strong networking skills. Experience in the architectural or construction industry. Preferred Skills Familiarity with solar or cladding products. Pay range and compensation package Competitive salary & % commission structure + yearly bonuses for performance. Comprehensive benefits package, including Health, coverage Dental coverage and retirement plans, Life insurance. Opportunities for career advancement and professional development in the US. Innovative, Collaborative and a supportive work environment that is changing the world. Equal Opportunity Statement We are an equal-opportunity employer that welcomes all candidates from diverse backgrounds. Candidates legally authorized to work in the U.S

Work From Anywhere Entry-Level or Experienced Insurance • Investments • Mortgage Step into one of the largest & most secure industries in the U.S. no experience needed. We'll train you and cover your licensing so you can work part-time, full-time, or even build your own brokerage. Why This Opportunity Stands Out: Paid training + State & Federal licenses (covered) Flexible schedule perfect for travelers or stay-at-home professionals No quotas or income caps Residual income + bonuses + stock options Tax advantages (1099 contractor) We're Looking For: Self-starters who are motivated, trustworthy, and ready to learn sales, networking, and leadership skills. Requirements: 18+ & no felony record Reliable Wi-Fi & Zoom access

Looking for a career that makes a difference in the lives of others, offering hope, meaningful life choices, and better outcomes? Who we are Since 1971 Western Montana Mental Health Center (WMMHC) has been the center of community partnership in the 15 counties we serve across western Montana. We have committed to providing whole-person, person-centered care by ensuring an approach to health care that emphasizes recovery, wellness, trauma-informed care, and physical-behavioral health integration. We know the work we do is important and makes a significant impact in the lives of our clients and in our communities. Working at WMMHC also gives you the opportunity to work under the Big Sky, giving you the adventure of a life time while serving your community and changing lives. We offer a work life balance so you still have time to discover all the natural beauty and recreational dreams that Montana has to offer while still engaging in a career path that is challenging and fulfilling. If you want to join our team where community is at the heart of what we do, then you've come to the right place! Job Summary: Do you like to talk on the phone? Are you the person your family and friends turn to when they need support? Can you remain calm in stressful situations and empathize without judgement? If you can answer yes to these questions, the National Suicide Prevention Lifeline team needs your help! With training in the following tasks, you will be able to serve your community members. Triage incoming Lifeline calls and obtain caller information. Conduct assessments and dispatch appropriate interventions when needed. Deescalate callers in crisis over the phone. Develop appropriate and realistic safety plans and complete appropriate follow up tasks. Knowledge and familiarity with community resources Complete documentation in an accurate and thorough manner. Location: Remote* only after training and available to come into office when needed. We are seeking a candidate who is able and willing to work varied shifts including evenings, weekends, holidays, and overnights. Overnights shifts offer a pay differential. *Remote work is available after completion of training. Qualifications High School diploma or equivalent Ability to pass background check Provide proof of auto liability insurance coverage per Western's policies Montana Driver's License with a good driving record 1-year related work experience in human services, preferred Benefits: We know that whole-person care is not just important for our clients, but recognize it's just as important for our employees. WMMHC has worked hard to provide a benefits package that encompasses that same concept. Our comprehensive benefits package focuses on the health, security, and growth of our employees. Benefit offerings will vary based upon full time, part time, or variable status. Health Insurance - 3 options to choose from starting as low as $5 per pay period Employer paid benefits: Employee Assistance Program, Life insurance for employees and dependents, and long term disability Voluntary options available: dental & vision insurance, short term disability, additional life insurance and dependent care flexible spending account Health savings account (HAS) with match or medical flexible spending account (FSA) 403(B) Retirement enrollment offered right away with an employer match offered after one year Generous paid time off to take care of yourself and do the things you love Accrued PTO starts immediately Extended sick leave 9 paid holidays and 8 floating holidays Loan forgiveness programs through PSLF or NHSC

Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Part-Time Customer Retention Representative? Globe Life is looking for a Part-Time Customer Retention Representative to join the team! As a Customer Retention Representative, you will play a critical role in maintaining Globe Life's customer base by engaging with policyholders who have policies in a lapsed status. This role focuses on building relationships, understanding customer needs, and providing solutions to retain valuable life insurance coverage. This remote position offers evening shifts, Monday through Friday, and requires a 4-hour shift on Saturday between 8:00 am and 2:00 pm Central Time Zone. What You Will Do: * Inbound Call Support: Handle incoming calls from policyholders returning a call from our outbound efforts (voicemail, text message, and/or email) and working to understand their needs to explore retention options. * Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions. * Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments. * Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policyholder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language. * Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems. * Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information. * Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete. Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions. * Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs), including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. Efficiently manage daily call quotas for both inbound calls and outbound lapse recovery contacts while maintaining quality standards. What You Can Bring: * High school diploma or equivalent. * Basic Microsoft Office Skills, including Word, Excel, and Outlook. * Minimum Typing speed of 30 wpm. * Experience in a call center environment preferred. * Some experience in insurance and/or sales is preferred. * Excellent verbal and written communication skills. * Ability to solve complex policyholder issues with a positive attitude. * Ability to work in a fast-paced environment and work well under pressure. * Knowledge of life and/or health insurance terminology preferred. Location: 7677 Henneman Way, McKinney, Texas

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Customer Service & Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Meet sales objectives as defined Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! Additional Qualifications/Responsibilities High School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required. Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: Internet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps Minimum subscribed upload rate equal or exceeds 5.0 Mbps ISP must have no packet loss and ping under 50ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet speed required Clean and quiet workspace

Are you passionate about making a positive impact in the community you live in? Do you want to be on the forefront of paving the way to financial freedom for the members we serve? At GECU, our Core Values drive our Culture: Advocate, Integrity, Accountable, Dedicated and Passionate. Come grow your career with an award- winning team! BASIC RESPONSIBILITIES Responsible for creating a positive experience and image of GECU through greeting members, evaluating and responding to members' requests, recommending products and services to create member loyalty, rendering friendly service, and performing member transactions in an efficient manner. TYPICAL DUTIES Completes all member service representative transactions utilizing GECU service standards consistently in a branch environment or through our interactive teller machines (ITMs); to include posting withdrawals, loan payments, deposits, line of credit advances, etc. Runs partial bank deposits, balance drawer and ITMs at the end of shift. Creates memorable member experience through exceptional member interactions which include enthusiastic greetings and closing phrases. Creates opportunities to cross sell all credit union products and services to assist members in determining their financial needs and to ensure individual and credit union goals are consistently met. Good understanding of check negotiation and placement of check holds in order to mitigate check fraud losses. Balance cash box assignment at the end of the day. Educates members in the use of our remote services to include and not limited to real time taking ATMs, ITMs, Mobile and the convenience our neighborhood branches bring to our community. Makes judgment decisions regarding tickler lockouts, warning information, altered items, and stale-dated checks, after sufficient experience is gained. Ensures that members' accounts are handled accurately. Acquires knowledge of audit items/questions to include security procedures in order to comply with Credit Union security and safety procedures. This includes participating in branch audit periodically. Exercises professionalism and good judgment with members and coworkers. Maintain and understand compliance to ensure that work complies with GECU's established policies, procedures and applicable regulations, to include Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Member Identification Program (MIP), and Office of Foreign Asset Control (OFAC). Other duties as may be assigned or required in connection with general operation of the credit union.

Schedule: Part-time 20-25 hours a week during business hours (between 8a-6p Mon-Fri) Rate: $19.50 Required: Bilingual (English/Spanish) This position provides support for motorists seeking information regarding the Massachusetts Motor Vehicle Safety & Emissions Inspection Program, (Massachusetts Vehicle Check Program). This position also provides telephone support for inspection station personnel about processes, procedures and basic equipment troubleshooting. Working remote is conditional upon performance and company needs. DUTIES AND RESPONSIBILITIES: * Professionally respond to telephone inquiries from motorists relating to program rules and requirements, procedures, test results, and station locations.This includes: * Entering each call received into tracking system. * Resolving issues, independently and effectively. * Identifying when an escalation to management will result in best overall customer satisfaction for the motorist. * Professionally interact with inspection station personnel, primarily over the phone, with technical, procedural, and process questions and concerns pertaining to the safety and emissions testing program. * Open and dispatch service calls for equipment issues that cannot be resolved over the telephone or live chat. * Generate consumable/heavy wear orders when requested by inspection stations. * Periodically assist with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS). * Other duties as needed to ensure the smooth operation of the program as assigned by management. EDUCATION AND WORK EXPERIENCE: * High School Diploma or equivalent. * Bilingual fluency in Spanish and English. * Two to four (2-4) years working in a Customer Service or Call Center environment. * Experience in successful conflict resolution preferred. * MUST pass an Emission Inspector Certification training class and any additional certification as determined by management. PREFERRED KNOWLEDGE AND SKILLS: * Excellent interpersonal and communication skills with the ability to interface professionally and effectively with co-workers, motorists, State Agencies and inspection station representatives in a variety of situations, including stressful situations. * Strong verbal, written, organizational skills. * Strong teamwork orientation. * Ability to work in a fast paced environment. * Competency with Microsoft Office programs, including basic data entry skills * Must be able to work at least 2 Saturdays per month.

Description Customer Support Expert What We're Looking For: Are you ready to take on an exciting role as a Customer Support Expert at Meltwater? We're looking for enthusiastic, people-oriented individuals to join our dynamic team and deliver outstanding customer experiences. In this role, you will help our clients navigate Meltwater's Media Intelligence Platform, ensuring their experience is smooth, informative, and valuable. Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with experienced Customer Support Experts and accomplished leaders who stand ready to support you at every turn. Be a part of our vibrant community, where your unique contributions are celebrated, and you're empowered to unleash your full potential. What You'll Do: Provide excellent product support to our clients via email and live chat to enhance the client experience Influence product development through valuable feedback to our Product and Engineering teams Be able to remain organized and be able to prioritize in a high-volume environment Take ownership of support tickets from start to completion while providing value-added information Be an expert on Meltwater products and features as they are launched and engage with our Support Experts globally Contribute to our internal product training sessions and engage with our global Support team Support a variety of technical projects focused on maintaining Meltwater applications and enhancing Client Support workflows, tools, and efficiencies Drive and implement new initiatives to enhance support across the client lifecycle, including designing solutions, engaging stakeholders, documenting standards for best practices, providing feedback, and designing newsfeeds for client engagement. What You'll Bring: A Bachelor's degree in any discipline, or up to one year of relevant work experience in customer service, hospitality, teaching, or similar people-focused roles. Strong communication skills with the ability to connect with clients and colleagues in a clear, friendly, and professional manner. A collaborative, proactive, and solution-oriented mindset, eager to contribute to team success. Enthusiasm for learning, a growth mindset, and a drive to develop your career in a support-focused environment. Ability to manage multiple priorities, stay organized, and work effectively in a fast-paced setting. Familiarity with ticketing or live chat systems is a plus, but not required. Willingness to work on a hybrid schedule with 2 days in the office. The position may include occasional shifts outside standard office hours to ensure timely client support. The ability to legally work in the country of hire is required for this position. What We Offer: Enjoy flexible paid time off for enhanced work-life balance Meltwater demonstrates commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage Complimentary CalmApp subscription for you and your loved ones because mental wellness matters. Energetic work environment with a hybrid work style, providing the balance you need Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career. Where You'll Work: V & A Waterfront, 3 Dock Rd., 8001 Cape Town Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people.. Equal Employment Opportunity StatementMeltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment. All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Working Title: CALL CENTER SERVICES REPRESENTATIVE OPS - 60933734 Pay Plan: Temp 60933734 Salary: $17.01 an hour Total Compensation Estimator Tool OPS Call Center Services Representative I Florida Department of Children and Families Miami, Florida Preference for Bilingual in Spanish/English or Creole/English Full-time opportunities available Open Competitive This posting will be used to fill position vacancies in OPS. Current employees will be compensated in accordance with the DCF salary policy. Families requesting government assistance require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. Successful candidates will make a tremendous positive impact on the lives of countless Floridians. We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn government assistance policies and can engage with customers/citizens of Florida in a call center environment. The primary function of this position is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers. Incumbents in this position report to the office, this is not a telework position. If this sounds like the job for you, please join our TEAM! * The full-time work schedule is 40 hours per week, 8:00 am - 5:00 pm EST, Monday through Friday. * Employees may be required to work after their schedule to complete phone calls in the queue. Competitive Area Differential $36.80 bi-weekly Qualifications: * Two years of experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility. * Must have the ability to attend an 8 - 12-week mandatory paid training course. * Preference for bilingual in Spanish/English or Creole/English. Additional Information/Requirements: * Incumbents may be expected to work during emergency situations or natural disasters. * Employees are required to work from the official office location with the potential to work remotely based on demonstrated satisfactory performance, and tenure. * The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. What you will do: The typical duties include: * Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information. * Processes a variety of eligibility related work activities within designated time frames * Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets. * Resolves Electronic Benefit Transfer (EBT) ACCESS card issues. * Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs. * Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly. * Assists customers with referrals to other agencies and community resources. Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: For a more complete list of benefits, visit ***************************** About Department of Children and Families: Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. To learn more please visit ****************************** Your People First Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. EMPLOYMENT DISCLOSURES * US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired. * SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* * RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement. * BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. * BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former government assistance case information and check for outstanding overpayments before completing the hiring process. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location:

In order to continually provide our members with the highest level of service, Affinity FCU is seeking results oriented and service focused individuals to join our digital contact center team. Selected candidates MUST be able to work the following shifts: M-F 8am-4:30pm, 9am-5:30pm, 9:30am-6pm or 10:30am - 7pm with Saturday availability required at least twice per month: 9am-1pm and 1-5pm shifts. 100% remote candidates who meet the requirements are eligible to apply and will be considered. The starting salary range for a new hire in this role is $48k to $50k. The wage/salary offered to a successful candidate will be dependent on several qualifying factors, including but not limited to: years of relevant experience, years of industry experience, education, etc. Call Center specialists provide our credit union members with knowledgeable, prompt, accurate and courteous service, while also showing empathy and genuine care for their financial well-being. Responsibilities include communicating with members via digital channels to discuss their individual financial needs, effectively handle inbound calls, seek solutions to problems, identify needs based sales opportunities, and develop long term financial relationships with our members. Requirements: * Minimum of two years of experience in a customer service capacity, high volume call center experience strongly preferred. * Prior banking experience is preferred. * Prior CRM experience is preferred, but not required. * Qualified candidates must possess excellent communication, interpersonal organizational and problem solving skills. Must be positive, patient and customer focused at all times. The ability to multi-task is essential in this role. * Bilingual, Spanish-speaking helpful, but not required. Affinity strives to maintain balance between our employees' personal and professional responsibilities. All full-time employees receive a highly competitive and multi-faceted Total Rewards package including competitive pay, target incentive, full medical/ dental/prescription coverage, 401(k) plan, profit sharing, and generous paid time off. Affinity employees are also eligible for discounts on products and services and earn paid time off for volunteering. In addition to these benefits, Affinity provides extensive educational and developmental opportunities as well as access to our formal Tuition Assistance Program. Affinity Federal Credit Union is an Equal Opportunity Employer Affinity FCU is committed to creating an inclusive culture and an employment experience that values diversity. Our culture is built on respect - one that recognizes and values the unique talents of everyone on the team. With a genuine commitment to diversity, we've created an environment where employees feel comfortable regardless of race, gender, religion, background, physical ability, or sexual orientation. Explore career opportunities with Affinity and belong to something better. Please scroll down and read the Applicant Statement in its entirety. Applicant Statement I promise that all information I have supplied in this application and any other form, oral or written, is true and accurate, and I agree that any misstated, misleading, omitted, or false information will result in rejection of this application form, refusal to hire, withdrawal of an offer of employment, or immediate discharge without recourse, whenever and however discovered. I understand and agree that Affinity Federal Credit Union, any agent acting on its behalf, as well as any other person responding to a reference request pursuant to this application, can and will seek and/or disclose any and all information about me which said corporation, agent, or person may have. I specifically authorize said disclosure and agree to hold all such corporations, agents, or persons harmless. I understand and agree to the fact that Affinity Federal Credit Union maintains a drug-free workplace and that I will be required to undergo a drug urine screening check. I understand and agree to the fact that Affinity will also conduct a criminal history background and credit report check. I understand and agree that said pre-employment checks are designed to ascertain my suitability for employment. I specifically authorize said disclosure of this confidential information and agree to hold Affinity Federal Credit Union, its agents, managers, officers, and employees harmless from any and all liability in connection with the pre-employment screening/testing. Additionally, I agree to comply with all request for additional testing of any type and at anytime during my employment at Affinity Federal Credit Union. I understand that all employment offers are made contingent upon satisfactory proof of legal authorization to work in the United States according to the law. I understand that failure to provide satisfactory proof of identity and authorization to work in the United States will disqualify me from employment. If hired, I agree to abide by the terms and conditions of all Affinity Federal Credit Union policies and procedures. I understand I will not be employed, or my employment will be terminated, if I am or have been convicted of a criminal offense involving dishonesty, breach of trust or money laundering, or if I admit, plead guilty or nolo contender, or have to such an offense or if I agree or have agreed to enter into a pretrial diversion or similar program in connection with a prosecution such an offense. I understand and agree that my employment will be at will and that I or Affinity Federal Credit Union may terminate this employment relationship at any time, with or without notice, for any or no reason, without recourse by either of us. I also understand that oral representations to the contrary do not change the fact that both the Company and I maintain free to end the work relationship for any or no reason. I further understand that any changes in this employment relationship must be made in writing. I acknowledge that at anytime during my employment with Affinity Federal Credit Union, the hours and/or days that I am expected to work may be changed to accommodate the needs of the business. In addition, I am also expected to work at various Affinity Federal Credit Union locations. I acknowledge that I have been advised that Affinity Federal Credit Union is an Equal Opportunity Employer and that Affinity Federal Credit Union administers its employment policies in a nondiscriminatory manner. I specifically authorize Affinity Federal Credit Union to investigate my background, including any and all references, and prior employers, consistent with the position for which I am applying, and release and hold Affinity Federal Credit Union harmless for any and all liabilities arising out of its investigation of my application for employment. I authorize the Company, in its sole discretion, to supply my employment record to any prospective employer, government agency, or other party with an interest that the company deems appropriate. I understand that this application is not a contract of employment. If you agree to this disclaimer, you authorize the Company to process the application in accordance with the Company's established hiring practices. By completing this online application for employment opportunities at Affinity Federal Credit Union, I acknowledge reading, understanding and agreement of the Applicant Statement. Keywords: Call center, banking, customer service, member service, contact center.

AND MISSION: HOURLY pay + Commission! We are searching for a Guest Recovery Rep (full time with varied shifts). This position contributes to City Barbeque success by serving our joints and guests by helping our guests find the perfect meal for their occasion, answering general questions about our menu, handling 86 Requests, handling guest complaints over the phone & email. SUMMARY OF KEY RESPONSIBILITIES: Responsibilities and essential job functions include but are not limited to the following: Speak clearly and listen attentively to guests and other employees while maintaining a cheerful and helpful attitude Have a complete understanding of the menu and services that City BBQ Provides so that you may handle all guest questions Assist guests with placing orders over the phone Resolve all guest concerns with first call resolution. Maintain a professional appearance at all times and display a positive and enthusiastic approach to all assignments Have the ability to adapt to changing guest volume levels with a sense of urgency Use of proper phone etiquette and phone procedures. Proficient in word processing, and spreadsheet software Able to take own initiative to communicate appropriately in written and verbal form. Reports directly to the Guest Recovery Supervisor and indirectly to the Guest Recovery Manager JOB DUTIES: Job Duties include but are not limited to the following: Take incoming phone calls from guests calling our joints Provide first call resolution for all guest concern calls Assist guests with placing orders over the phone Process 86 requests when assigned Review and respond to all guest emails with same day turn around to the following email inboxes: CBBQ Rewards, CBBQ Info, City BBQ Guest Recovery All other duties as assigned PHYSICAL JOB REQUIREMENTS: Work is performed in an office environment and requires the ability to operate standard office equipment, computers, and keyboards. Sedentary work. *THIS IS NOT A REMOTE POSITION!

Job DescriptionWe are looking for motivated and reliable Virtual Call Center Representatives to join our growing team. This is an excellent opportunity to work from home while representing top-rated home improvement brands in a professional, fast-paced environment. We are committed to setting our employees up for success. Placement will be based on your qualifications and fit so you can start in the position where you will thrive. About the Position As a Virtual Outbound Call Center Representative, you will contact prospective homeowners who have expressed interest in specific home improvement services. Your goal is to build rapport, confirm details, and schedule appointments. There is no cold calling and no selling involved. This is a remote position that requires focus, consistency, and professionalism. Schedule Monday through Friday between 9:00 AM and 7:00 PM Central Time One weekend day required (minimum of 4 hours) Fixed schedule, but you may build within company hours Requirements Outbound call center experience is required Strong communication and listening skills Professional and courteous phone presence Ability to meet and exceed goals and performance metrics Comfortable multitasking between phone conversations and computer systems 35 WPM minimum typing speed Quick to apply feedback and eager to improve Reliable and self-motivated with a positive team attitude Able to commit to a consistent Full time work schedule Must be a Georgia resident Pay and Benefits $15.00 $17.00 per hour based on experience Pay increase after 30 days of employment Paid Time Off (PTO) after 90 days for both full-time and part-time employees Paid online training Career advancement opportunities many of our team members have moved into management roles Home Office and Technical Requirements You will log into our system from home using your own computer and internet connection. No personal phone is required. All applicants must meet the following technical requirements: High-speed wired internet connection (Wi-Fi not accepted; must plug directly into modem) Windows 11 or higher operating system with at least 8 GB of RAM and a 2.10 GHz or higher processor Webcam for virtual meetings and training Microsoft Office or OpenOffice, and either Chrome, Firefox, or Safari browsers Headset provided after hire If you are excited about this opportunity, we want to hear from you! Applying is quick and easy - click below to get started now. Please fill out this application from the home computer that you would use if you were hired for this position. By pressing "apply", you give us consent to follow-up with you about this job opportunity by call, pre recorded message or text message at the phone number above and that contact may be through an automated system or manually dialed. Consent to contact your cell phone is not required. If you prefer for us to not contact your cell phone, please provide another number. You also give us consent to contact you about this job opportunity and future job opportunities by email.

Start the new year with a new career at InfoCision. Apply today to start the process, and you can potentially be a part of our exceptional team in as soon as a week. What we do: * Work in a virtual blended outbound/inbound call center environment where you will talk about topics that matter and raise funds for great organizations such as St. Jude Children's Research Hospital, March of Dimes, American Center for Law and Justice, and many more . * Our positions all require sales, whether it be selling memberships, products, or services. We offer: * Full-Time Night shift set schedules that enable you to take time off for the things that are important to you. * Part-Time Night shift schedules are offered on a limited basis. * Monday-Friday Night shift schedule to start. A weekend day will be required, and when that will begin, will be determined by the program you select when signing up for a training class. * Virtual Paid Training * Rewards & Recognition Programs * Weekly Pay & Bonus potential with access to your pay at anytime! * Benefits available for Full-time employees including Medical, Dental, Vision, and 401k Other Requirements: * Computer skills such as the ability to copy and paste, toggle between browsers, and do basic troubleshooting. * A willingness to learn, as we believe in owning your own success. * A Home office, or dedicated quiet place to work, that is free from noise and distractions. * Identity Verification. On the first day of training, you will be required to bring a current, valid photo ID with you to complete this process. * Passing Background Check. If your background check is not back by the time we are ready for phone time there may be a disruption in your training. * Exceptional conversational skills and the ability to multi-task. InfoCision. Work Happy. Live Happy. Salary: $10.00 per hour Work Location: Remote Hardware/Software Requirements: Equipment is NOT provided and a Technology Check is Required as part of the Recruitment process Windows PC/Laptop: * Minimum 14" monitor/screen. Dual monitors are recommended, but not required. * Windows 11 ONLY * At least 8GB of RAM (Must have at least 6GB usable RAM) * Intel or AMD Processor * Google Chrome (Current Version). Firefox, Internet Explorer, and Microsoft Edge are not compatible. * Windows Defender antivirus and Firewall must be turned ON. All other antivirus applications must be uninstalled as they are not compatible (McAfee, Norton, Avast, etc) * Ping per InfoCision client for Windows PC's must not exceed 80ms max round trip. Internet: * United States based High-speed internet only. No cloud-based internet, VPN's, satellite, cellular services, or hotspots are accepted (T-Mobile, Starlink, etc) * Minimum of 50 Mbps download speed and 10 Mbps upload speed. * ISP must be Stable and located within the United States and its territories. * We require a hard-wired connection, using an Ethernet cable or LAN cable, to your router/modem. We recommend a Cat5 (Category) Ethernet cord or higher. Telephone: * A cell phone (preferred) or landline is required as that is how you will receive your "Pin call", or multi-factor authentication call, that is required to access our corporate network. The calls you make/take will not come through your phone. Miscellaneous: * Web cam * External speakers or sound on your computer * External Wired Mouse * USB Wired Headset (wireless headsets are NOT compatible). The headset must have a Single USB connection without a 3.5 mm (headphone jack) connection. Below are examples of what works and what does not. *

Ascensus is the largest independent retirement and Government Savings services provider in the US, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need individuals who want to learn our business, embrace our core values, and work within a team environment. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you! Video Interviewing: As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, click here! This is a temporary position with the possibility of converting to full time based on company need and performance. The hourly rate is $19. Class start dates are: 10/15 10/29 11/12 ****These positions are 100% fully remote**** The first 2 weeks consist of training from 10:00 am to 6:30 pm EST. After training is complete, you will be offered one of the shifts below (times are in Eastern Standard Time): Late Shift 12:30 pm to 9:00 pm 1:30 pm to 10:00 pm 2:30 pm to 11:00 pm The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams. Service center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Associates will handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans. They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The associate provides excellent customer service through phone calls, emails and/or online chat and supports efficient administration of plans and department practices. Essential Functions Movement between service center roles, described above may take place to support business needs and seasonal volume, throughout the year. Training would be provided, prior to any movement to support a new product. The requirements listed are representative of the knowledge, skills, and/or ability required. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Below functions are across all roles. Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance filings, documentation and reports; or (b) administer payments based on plan information and documentation, in a timely manner. Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner. Meet department and individual service levels and quality goals and support department business objectives. Proactively engage participants, anticipate their needs, offer assistance and solutions. Process financial and non-financial transactions timely and accurate. Demonstrate flexibility and team-orientation. Comply with plan document provisions, regulations, guidelines and company procedures. Maintain confidentiality and keep department, client and participant HIPAA compliant. Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. Required Education and Experience High school diploma or GED, and further applicable education or equivalent experience. 1+ years of call center or customer service experience preferred Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems. Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smart phone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast. Computer proficiency is required Excellent listening, verbal and written skills Detail oriented, flexible, and self-motivated Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

The Member Service Center Representative is responsible for providing service and an exceptional member experience to existing members and potential members through a variety of communication channels such as telephone, email, chat, message center and social media. This is achieved by providing exceptional service and meeting all financial needs of each member through the servicing of existing products and services, making new product and service recommendations and completing member requests. Primary Responsibilities: Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to members served by the Credit Union. 1. Consistently executes appropriate behaviors aligned with All One's values and member service standards to deliver an exceptional member experience via telephone, online chat, email, message center and social media. 2. Responds to inquiries from members and performs necessary transactions and/or research to resolve issues (i.e. deposit products, lending products, digital products, and account discrepancies). 3. Works with branches to coordinate and schedule member appointments, both digitally and in person, when needed, for a seamless member experience. 4. Processes member loan payments via phone. Works with members to set up recurring payments. 5. Validates member information and assists members with requests for file maintenance changes to their account including but not limited to address changes, withdrawals, transfers between accounts, closing of accounts, etc. 6. Recommends appropriate solutions to meet member needs. When needed, consults with and/or makes referrals to product specialists who can assist in meeting specific member needs such as wealth management, IRAs, real estate and commercial lending, etc. 7. Maintains current knowledge of all credit union products, services, policies and procedures. 8. Responsible for daily member support of all electronic banking products/services including Online/mobile banking, Bill Pay, P2P, mobile deposit, external transfer, Visa online, etc. 9. Develops and deepens member relationships by taking ownership to resolve member issues efficiently. 10. Provides support, file maintenance, and troubleshooting regarding technical issues for members. 11. Continuously increases knowledge and skills through self-motivation, formal education, seminars, and in-house training. 12. Adheres to all of All One's policies and procedures. Responsible for compliance with the following regulations: BSA, OFAC, and other regulations as required. Work-Life Balance, Benefits & Compensation: We understand the importance of work-life balance, and our programs give employees peace of mind. Employees at All One Credit Union are offered a comprehensive, affordable, and competitive benefits package including a rich 401K plan offering 100% of the first 5% 401K Match contribution and 3% 401K Safe Harbor contribution. Please review our full benefits package at all-onecu.com/about/careers/. The salary range for this role is between $19.00 - $23.75. Actual compensation will be determined based on experience and other factors as permitted by law. This position is eligible to work remotely up to 2 days per week after 3 months of hire in accordance with the Work From Home Guidelines. Requirements High School diploma or equivalent. One to three years' similar or related experience required. Excellent interpersonal, communication and organizational skills. Ability to speak effectively by telephone with members and employees of the Credit Union. Bilingual (English/Spanish) preferred, but not required. Must possess basic knowledge of Credit Union products and services. Must be skilled in engaging members in conversation to optimize sales opportunities. Must be a great problem solver, proactive in solving member issues and comfortable with technology. Must have working knowledge of Microsoft Outlook, Word, and Excel. Must have ability to work a rotating schedule of Monday through Saturday. Must be registered with the Nationwide Mortgage Licensing System. Employees are expected to embody All One Credit Union's core values in all interactions, fostering partnerships, trust, and community both internally and externally. This commitment supports a culture of inclusion and drives the achievement of All One's goals. All One Credit Union is an Equal Opportunity Employer.