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Call Center Director Careers

There is more than meets the eye when it comes to being a call center director. For example, did you know that they make an average of $26.53 an hour? That's $55,191 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.

What Does a Call Center Director Do

There are certain skills that many call center directors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, leadership skills and management skills.

When it comes to the most important skills required to be a call center director, we found that a lot of resumes listed 12.1% of call center directors included customer service, while 7.9% of resumes included outbound calls, and 6.0% of resumes included continuous improvement. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the call center director job title. But what industry to start with? Most call center directors actually find jobs in the finance and technology industries.

How To Become a Call Center Director

If you're interested in becoming a call center director, one of the first things to consider is how much education you need. We've determined that 51.5% of call center directors have a bachelor's degree. In terms of higher education levels, we found that 19.8% of call center directors have master's degrees. Even though most call center directors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a call center director. When we researched the most common majors for a call center director, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on call center director resumes include associate degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a call center director. In fact, many call center director jobs require experience in a role such as call center manager. Meanwhile, many call center directors also have previous career experience in roles such as operations manager or customer service manager.

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Average Salary
$55,191
Average Salary
Job Growth Rate
6%
Job Growth Rate
Job Openings
31,899
Job Openings

Call Center Director Career Paths

Top Careers Before Call Center Director

Top Careers After Call Center Director

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Call Center Director

Call Center Directors in America make an average salary of $55,191 per year or $27 per hour. The top 10 percent makes over $93,000 per year, while the bottom 10 percent under $32,000 per year.
Average Salary
$55,191

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Call Center Director
Call Center Director
Southeastrans
Southeastrans
08/13/2020
08/13/2020
$100,00008/13/2020
$100,000
Call Center Director
Call Center Director
Tampa Metropolitan Area YMCA
Tampa Metropolitan Area YMCA
06/06/2020
06/06/2020
$44,00006/06/2020
$44,000
Call Center Director
Call Center Director
Robert Half
Robert Half
11/08/2019
11/08/2019
$110,00011/08/2019
$110,000
Call Center Director
Call Center Director
Robert Half
Robert Half
10/29/2019
10/29/2019
$85,00010/29/2019
$85,000
Call Center Director
Call Center Director
Murray Resources
Murray Resources
09/17/2019
09/17/2019
$85,00009/17/2019
$85,000

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Call Center Director Demographics

Gender

male

60.3 %

female

36.6 %

unknown

3.1 %

Ethnicity

White

71.0 %

Hispanic or Latino

12.1 %

Black or African American

7.6 %

Foreign Languages Spoken

Spanish

64.0 %

Carrier

16.0 %

Portuguese

4.0 %
See More Demographics

Call Center Director Education

Majors

Business
39.5 %

Degrees

Bachelors

60.2 %

Associate

12.0 %

Certificate

11.8 %

Top Colleges for Call Center Directors

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

5. Pennsylvania State University

University Park, PA • Public

In-State Tuition
$18,454
Enrollment
40,108

6. Harvard University

Cambridge, MA • Private

In-State Tuition
$50,420
Enrollment
7,582

7. University of Washington

Seattle, WA • Public

In-State Tuition
$11,207
Enrollment
30,905

8. University of Texas at Austin

Austin, TX • Public

In-State Tuition
$10,610
Enrollment
40,329

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. University of Maryland - College Park

College Park, MD • Public

In-State Tuition
$10,595
Enrollment
30,184
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Call Center Director

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 12.1% of call center directors listed customer service on their resume, but soft skills such as communication skills and leadership skills are important as well.

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Top Call Center Director Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ call center directors and discovered their number of call center director opportunities and average salary. Through our research, we concluded that AT&T; was the best, especially with an average salary of $88,526. Verizon Communications follows up with an average salary of $85,877, and then comes Delta Air Lines with an average of $74,635. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a call center director. The employers include USAA, Mass, and Massmarkets

1. AT&T
4.8
Avg. Salary: 
$88,526
Call Center Directors Hired: 
14+
2. Verizon Communications
4.7
Avg. Salary: 
$85,877
Call Center Directors Hired: 
8+
3. Delta Air Lines
4.8
Avg. Salary: 
$74,635
Call Center Directors Hired: 
6+
4. Bank of America
4.8
Avg. Salary: 
$45,142
Call Center Directors Hired: 
5+
5. American Express
4.8
Avg. Salary: 
$88,677
Call Center Directors Hired: 
5+
6. Comcast
4.7
Avg. Salary: 
$78,409
Call Center Directors Hired: 
4+
Updated October 2, 2020