Call center director demographics and statistics in the US
Call center director demographics research summary. Zippia estimates call center director demographics and statistics in the United States by using a database of 30 million profiles. Our call center director estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about call center directors after extensive research and analysis:
- There are over 7,872 call center directors currently employed in the United States.
- 37.8% of all call center directors are women, while 62.2% are men.
- The average call center director age is 46 years old.
- The most common ethnicity of call center directors is White (66.1%), followed by Hispanic or Latino (13.2%), Black or African American (7.9%) and Asian (7.5%).
- In 2022, women earned 89% of what men earned.
- 10% of all call center directors are LGBT.
- Call center directors are 71% more likely to work at private companies in comparison to public companies.
On this page
Call center director demographics by:
Call center director gender statistics
37.8% of call center directors are women and 62.2% of call center directors are men.
- Male, 62.2%
- Female, 37.8%
Call center director gender ratio
| Gender | Percentages |
|---|---|
| Male | 62.2% |
| Female | 37.8% |
Call center director gender pay gap
Women earn 89¢ for every $1 earned by men
Male income
$94,362
Female income
$84,287
Call center director gender ratio over time
This data breaks down the percentage of men and women in call center director positions over time. Currently, 37.8% of call center directors are female.
Call center director gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 67.63% | 32.37% |
| 2011 | 67.94% | 32.06% |
| 2012 | 67.55% | 32.45% |
| 2013 | 68.16% | 31.84% |
| 2014 | 67.11% | 32.89% |
| 2015 | 66.92% | 33.08% |
| 2016 | 66.51% | 33.49% |
| 2017 | 65.78% | 34.22% |
| 2018 | 65.61% | 34.39% |
| 2019 | 63.49% | 36.51% |
| 2020 | 63.45% | 36.55% |
| 2021 | 62.19% | 37.81% |
Call center director related jobs gender ratio
We compared call center directors with similar job titles to see how gender ratios vary. As you can see, pipeline superintendent and agronomy research manager have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Community Health Nursing Director | 7% | 93% |
| Early Childhood Services Coordinator | 7% | 93% |
| Tourist Home Keeper | 8% | 92% |
| Call Center Director | 62% | 38% |
| Station Superintendent | 98% | 2% |
| Agronomy Research Manager | 98% | 2% |
| Pipeline Superintendent | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Call center director demographics by race
The most common ethnicity among call center directors is White, which makes up 66.1% of all call center directors. Comparatively, 13.2% of call center directors are Hispanic or Latino and 7.9% of call center directors are Black or African American.
- White, 66.1%
- Hispanic or Latino, 13.2%
- Black or African American, 7.9%
- Asian, 7.5%
- Unknown, 4.7%
- American Indian and Alaska Native, 0.6%
Call center director race
| Call center director race | Percentages |
|---|---|
| White | 66.1% |
| Hispanic or Latino | 13.2% |
| Black or African American | 7.9% |
| Asian | 7.5% |
| Unknown | 4.7% |
| American Indian and Alaska Native | 0.6% |
Call center director race and ethnicity over time
See how call center director racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Call center director race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 74.24% | 7.70% | 5.14% | 10.76% |
| 2011 | 74.47% | 7.76% | 5.10% | 10.40% |
| 2012 | 73.57% | 7.76% | 5.41% | 10.95% |
| 2013 | 73.51% | 7.46% | 5.89% | 10.85% |
| 2014 | 72.62% | 7.70% | 5.95% | 11.33% |
| 2015 | 72.01% | 7.85% | 6.20% | 11.52% |
| 2016 | 71.99% | 7.63% | 6.22% | 11.53% |
| 2017 | 71.07% | 7.64% | 6.81% | 11.84% |
| 2018 | 71.13% | 7.51% | 6.75% | 11.93% |
| 2019 | 70.56% | 7.41% | 6.68% | 12.62% |
| 2020 | 68.01% | 7.58% | 6.95% | 12.76% |
| 2021 | 66.06% | 7.86% | 7.47% | 13.22% |
Call center director wage gap by race
According to our data, asian call center directors have the highest average salary compared to other ethnicities. Black or african american call center directors have the lowest average salary at $87,762.
| Ethnicity | Salary |
|---|---|
| Unknown | $92,544 |
| White | $94,394 |
| Black or African American | $87,762 |
| Asian | $106,438 |
| Hispanic or Latino | $91,681 |
Average call center director age
See how the average age of call center directors varies based on ethnicity and gender.
Male
Female
Call center director age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 49 | 48 |
| Unknown | 46 | 44 |
| Asian | 43 | 42 |
| Hispanic or Latino | 44 | 43 |
| White | 48 | 47 |
| American Indian and Alaska Native | 48 | 49 |
Call center director age breakdown
The average age of call center directors is 40+ years years old, representing 71% of the call center director population.
Call center director age breakdown
| Call Center Director Years | Percentages |
|---|---|
| 40+ years | 71% |
| 30-40 years | 24% |
| 20-30 years | 5% |
Call center director educational attainment
The most common degree for call center directors is bachelor's degree, with 68% of call center directors earning that degree. The second and third most common degree levels are associate degree degree at 14% and associate degree degree at 11%.
- Bachelor's, 68%
- Associate, 14%
- Master's, 11%
- High School Diploma, 4%
- Other Degrees, 3%
Call center directors by degree level
| Call center director degree | Percentages |
|---|---|
| Bachelor's | 68% |
| Associate | 14% |
| Master's | 11% |
| High School Diploma | 4% |
| Other Degrees | 3% |
Call center director jobs you might like
Call center director wage gap by degree level
According to the data, call center directors with a Doctorate degree earn more than those without, at $130,687 annually. With a Master's degree, call center directors earn a median annual income of $121,578 compared to $104,683 for call center directors with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $121,578 |
| High School Diploma or Less | $76,572 |
| Bachelor's Degree | $104,683 |
| Doctorate Degree | $130,687 |
| Some College/ Associate Degree | $81,725 |
Call center director employment statistics
Most call center directors work for a private in the professional industry.
Company size where call center directors work
Below, you can see the size of companies where call center directors work.
Call center director jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 18% |
| 100 - 500 employees | 21% |
| 500 - 1,000 employees | 10% |
| 1,000 - 10,000 employees | 22% |
| > 10,000 employees | 24% |
Call center director jobs by company type
Employees with the call center director job title have their preferences when it comes to working for a company. For instance, most call center directors prefer to work at private companies over public companies.
Call center director jobs by sector
| Company type | Percentages |
|---|---|
| Education | 4% |
| Public | 24% |
| Private | 71% |
| Government | 0% |
Call center director jobs by industry
The most common industries for call center directors are professional, finance and health care.
Call center director industry statistics
| Industry | Percentages |
|---|---|
| Professional | 13% |
| Fortune 500 | 13% |
| Finance | 12% |
| Health Care | 10% |
| Telecommunication | 8% |
| Technology | 8% |
| Media | 5% |
| Retail | 4% |
| Non Profits | 4% |
| Education | 4% |
| Manufacturing | 3% |
| Hospitality | 3% |
| Internet | 2% |
| Transportation | 2% |
| Start-up | 2% |
| Insurance | 2% |
| Real Estate | 2% |
| Pharmaceutical | 1% |
| Construction | 1% |
Call center director turnover and employment statistics
Call center director unemployment rate over time
The unemployment rate for call center directors between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Call center director unemployment rate by year
| Year | Call center director unemployment rate |
|---|---|
| 2010 | 4.97% |
| 2011 | 4.42% |
| 2012 | 3.85% |
| 2013 | 3.27% |
| 2014 | 2.84% |
| 2015 | 2.50% |
| 2016 | 2.36% |
| 2017 | 2.12% |
| 2018 | 2.02% |
| 2019 | 1.92% |
| 2020 | 3.30% |
| 2021 | 3.33% |
Average call center director tenure
The average call center director stays at their job for 1-2 years, based on the 1,056 call center directors resumes in Zippia's database.
Call center director tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 12% |
| 1-2 years | 39% |
| 3-4 years | 19% |
| 5-7 years | 18% |
| 8-10 years | 6% |
| 11+ years | 7% |
Call center director LGBT ratio compared to similar jobs
Review the percent of call center directors that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Senior Designer/Project Manager | 4.08% | 153,074 |
| Slot Operations Director | 8.19% | 64,353 |
| Funeral Planner | 9.30% | 14,997 |
| Call Center Director | 9.67% | - |
| Land Acquisition Specialist | 11.54% | 14,403 |
| Resident Services Director | 11.66% | 84,382 |
| Founding Member | 14.16% | 4,939 |
Similar call center director jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Senior Designer/Project Manager | 4.08% | 153,074 |
| Slot Operations Director | 8.19% | 64,353 |
| Funeral Planner | 9.30% | 14,997 |
| Land Acquisition Specialist | 11.54% | 14,403 |
| Resident Services Director | 11.66% | 84,382 |
| Founding Member | 14.16% | 4,939 |
Foreign languages spoken by call center directors
The most common foreign language among call center directors is Spanish at 64.0%. The second-most popular foreign language spoken is Carrier at 16.0% and Portuguese is the third-most popular at 4.0%.
- Spanish, 64.0%
- Carrier, 16.0%
- Portuguese, 4.0%
- French, 4.0%
- Hindi, 4.0%
- Other, 8.0%
Call center director languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 64.0% |
| Carrier | 16.0% |
| Portuguese | 4.0% |
| French | 4.0% |
| Hindi | 4.0% |
| Other | 8.0% |
