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A leading cybersecurity firm in San Francisco is looking for a Senior Customer Success Manager to guide customers in realizing the value of their purchases. This role involves direct interaction with customers and requires strong communication skills and a technical understanding of cybersecurity. Ideal candidates will have a background in customer-facing roles and a hands-on approach to improving customer satisfaction. This position offers a competitive salary and a flexible work environment. #J-18808-Ljbffr

We're building the creative layer for modern communication. Every month, over a billion people make presentations - but the tools they use to make them haven't evolved in decades. We're changing that, using AI to disrupt a massive market. 📈 Millions of people rely on Gamma to create, teach, and persuade, creating more than 1 million gammas every day. 💻 We see Gamma as the next great workplace tool, combining viral B2C love with a massive B2B opportunity. We believe AI can be a true creative partner: one that understands context, clarity, and taste. 💸 We've reached a $2.1B valuation, crossed $100M in annual recurring revenue, and have been profitable since 2023. 💙 We're an imaginative, passionate team who takes our work seriously, but not ourselves. Our culture is warm, a little quirky, and fueled by curiosity. About the role You'll transform grassroots enthusiasm into thriving team and enterprise accounts. This means owning the full customer lifecycle for a dynamic portfolio from fast-growing startups to large enterprises, ensuring every customer realizes the transformative value of AI-powered content creation. You'll be part architect, part educator, part detective-identifying expansion opportunities hidden in usage data, orchestrating seamless hand-offs with Sales, and designing programs that scale. This isn't your typical CSM role. You'll own customer health, gross retention, and net dollar retention, designing onboardings and training programs that create Gamma champions. You'll navigate complex stakeholder relationships, conduct executive business reviews that quantify impact, and partner with Sales to convert high-potential accounts. You'll also experiment with AI-powered workflows that make Customer Success itself more efficient while building playbooks and one-to-many programs that serve our growing base. Our team has a strong in‑office culture and works in person 4-5 days per week in San Francisco. We love working together to stay creative and connected, with flexibility to work from home when focus matters most. What you'll do Own customer health, gross retention rate, and net dollar retention, focusing on preventing churn before it happens Design and lead onboardings and training programs for new customers, ensuring successful deployment, product adoption, and creating Gamma champions Create playbooks for common customer journeys and develop one‑to‑many programs that efficiently serve our growing customer base Navigate complex stakeholder relationships and conduct executive business reviews that quantify Gamma's impact on customer workflows Partner with Sales to convert high‑potential accounts and maintain ownership of the customer relationship post‑sale Channel customer feedback to Product and Design teams on features and use cases that unlock enterprise value What you'll bring 5+ years of B2B SaaS experience in Customer Success, Account Management, or similar customer‑facing roles with a strong track record or meeting or exceeding goals through strong program‑level execution Start‑up experience, preferably at PLG companies managing the transition from self‑serve to sales‑assisted Proven ability to manage both high‑touch strategic accounts and scaled customer programs Track record operating with resourcefulness and agility, using a strong growth mindset to learn and turn constraints into solutions-all while navigating the ambiguity inherent in high‑growth environments Data‑driven thinking with focus on impacting key metrics Comfortable discussing technical concepts like APIs and SSO with key stakeholders Active AI user who experiments with new tools and can articulate AI best practices to customers Ability to context‑switch between executive communications and hands‑on user training SQL knowledge or familiarity with data analysis (Nice to have) Background in design or design software (Nice to have) Track record of building CS operations from scratch (Nice to have) Compensation range Final offer amounts are determined by multiple factors, including but not limited to experience and expertise in the requirements listed above. If you're interested in this role but you don't meet every requirement, we encourage you to apply anyway! We're always excited about meeting great people. We believe Gamma's storytelling platform will make people happier at work. Let's be real: no one likes building decks. And yet, they're a necessary part of work life. We're on a mission to free orgs from the drudgery of deck building, while dialing up the magic of storytelling and turning dread into delight. We care deeply about our customers' success. If we don't think they'll get real ROI from Gamma, we won't sell it to them. Customer success drives all of what we do - from our first interaction with them, to their umpteenth renewal. We aim to help our customers win the next pitch, land the compelling case, drive employee satisfaction, and let storytelling reign. Our tiny team has massive impact and reach 1 million 6 million AI images generated daily 1 trillion LLM tokens processed per month … all driven by customer value. Life at Gamma You get energy from small teams doing big things. You love when design, code, and storytelling overlap. You default to action, even when the answer isn't clear yet. You value details, but know when to ship and move on. You bring both the spreadsheets and the sparkle, equal parts workhorse and unicorn. You believe AI should amplify creativity, not replace it. You know kindness and intensity are not opposites. You like working with people who care deeply: about their craft, their teammates, and the users on the other side of the screen. Who we are Gamma is full of imaginative, passionate people who take their work seriously but not themselves. The culture is warm, a little quirky, and fueled by curiosity. It's the kind of place where you'll debate a pixel on Monday, laugh over someone's keyboard setup on Tuesday, and ship something remarkable by Friday. We care about craft, move with intention, and don't mind getting a little scrappy. It's fast, creative, and occasionally chaotic - but that's what makes it interesting. Here's a bit about what it's like to work here, from people on the inside: “quirky, inspiring, fun, a little wild in the best way” “You can have an idea and just run with it.” “Everyone's talented and humble - the mix keeps you sharp.” “We ship cool stuff, learn a ton, and laugh a lot doing it.” Meet the team We're a team of dreamers and doers building in beautiful San Francisco 🌉 We're kabbadi enthusiasts, pickleballers, dog herders, woodworkers, keyboard nerds, potters, and more - and we can't wait to meet you! #J-18808-Ljbffr

A leading AI data infrastructure firm is seeking a Strategic Customer Success Manager in San Francisco. In this role, you will partner with frontier AI model creators, ensuring their success through Prolific's offerings. The ideal candidate has over 6 years of strategic experience, strong business acumen, and a fundamental understanding of AI concepts. Enjoy a competitive salary and a collaborative work environment. #J-18808-Ljbffr

A cybersecurity firm is seeking a Customer Success Manager to ensure customer satisfaction and drive the adoption of its flagship product, NodeZero. The ideal candidate should have 3+ years of experience in a customer-facing role within a SaaS or cybersecurity environment, strong cybersecurity knowledge, and excellent communication skills. This position is fully remote and offers numerous perks, including competitive compensation and equity options. #J-18808-Ljbffr

Who We Are MobileAction, an official partner of Apple, is the industry's premier SaaS mobile user acquisition platform. From the company's automated smart-bidding system that optimizes Apple Search Ads campaigns to competitive benchmarking for ASO, ad creatives, SDKs, and market intelligence, MobileAction's products enable its customers to make the right business decisions and unleash their company's true growth potential. Founded in 2013 and headquartered in San Francisco, MobileAction has 10+ offices worldwide and serves 1000+ SaaS clients. About the Role As a Customer Success Manager at MobileAction you will be responsible for a defined set of customers and will be accountable for driving the adoption, engagement, renewal, and growth of the MobileAction and SearchAds platforms. You will leverage digital tools to engage customers and understand their workflow, pain points, and how we can help to drive their business value. Our team members exhibit strong customer-facing skills, have an entrepreneurial spirit, remain calm under pressure, and thrive on driving results with our customers. You'll collaborate closely with our internal teams to support throughout the entire customer journey, from onboarding to ongoing training and beyond. Your passion for delivering exceptional customer service and deep understanding of our products' value will be the keys to driving growth for our clients. You'll identify new opportunities to maximize revenue and help our clients achieve their most ambitious goals. The ideal candidate will have great relationship building skills, prior experience in SaaS and specifically in the mobile industry, be analytical and detail-oriented, and most importantly, execute a consultative approach to addressing client needs. Success in role will be measured by key customer success metrics including customer churn, engagement, marketing spend, and renewals. What You'll Do Partner with customers to understand their business goals, competitive landscape, and build strategic engagements to demonstrate the value of our data and platforms. Passion to be a strategic expert on mobile insights, app store optimization, and much more. Partner with account managers and other team members to manage renewal conversations and discover new opportunities for upside. Drive overall customer satisfaction to expand customer engagement and increase the likelihood of retention and growth. Build up the client's confidence and overall adoption of our platform with digital tools and programs over time. Act as the internal voice of the customer and be able to liaise with multiple internal departments including product, marketing, and engineering. Preferred: Knowledge of Apple Search Ads, Mobile Campaign Management Platforms, Mobile App Marketing and AdTech Industry. What You'll Bring 2-3 years of experience in Customer Success, client-facing consulting, or analyst roles within B2B SaaS or Mobile App Marketing environments. Solid knowledge of Apple Search Ads and Google Ads ecosystems, including campaign setup and management. Strong presentation and communication skills, with a proven ability to build, manage, and nurture long-term customer relationships while handling multiple priorities. Knowledge of CRM tools (Hubspot), Product Analytics (Full Story, Mixpanel), and data analysis software (Microsoft Excel, Tableau, etc.). Very strong account management and relationship‑building skills. Ability to work effectively in a fully remote environment. Mobile Action is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age, or disability. #J-18808-Ljbffr

incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong. Since launching in 2021, we've helped 800 companies-including Netflix, Airbnb and Block-resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster. We're a small team that cares deeply about pragmatism, quality, magic, and pace. We've raised $100M from Index Ventures, Insight Partners and Point Nine, alongside many angel investors who are founders and executives of world-class companies. The Team Our Customer Success organization is at the heart of incident.io. The team has an exceptional ability to understand customer challenges and deliver Incident Management solutions that truly resonate and make an impact. We believe in a customer‑led product approach, collaborating seamlessly with our Product team to uncover, understand and address the unique needs / challenges of each customer. Our mission and goals go beyond satisfaction-we strive to delight customers at every stage of their journey, building and fostering long‑term relationships built on trust, shared success, and mutual growth. The Enterprise CSM team work with some of the most iconic enterprise technology brands-Intercom, Etsy, Miro, HashiCorp and StubHub, to name a few-helping them unlock and realize the full value / potential of incident.io. They are the primary advocate and strategic partner for our largest and most impactful customers owning everything post‑sales, ensuring our customers feel heard, understood and consistently realize value from our platform and all of it's offerings. What you'll be doing: Leading seamless onboarding and integration for net‑new enterprise customers, ensuring a smooth transition to incident.io while delivering in‑depth training to maximize platform adoption and value. Building and maintaining strategic relationships with key stakeholders, acting as their primary point of contact and trusted advisor. You'll regularly engage with customers to understand their evolving needs and provide tailored, impactful solutions. Proactively addressing customer challenges and opportunities, delivering ongoing support to ensure satisfaction, retention, and continuous improvement while advocating for product enhancements where necessary. Identifying and driving expansion opportunities, including upsells and cross‑sells, by aligning our offerings with customer goals to deliver measurable value for both the customer and incident.io. Championing the customer voice internally by sharing actionable insights during Monthly Impact Review meetings and collaborating closely with Product, Engineering, Sales, and Marketing teams to drive alignment and success. What experience you need to be successful: Ample experience in Customer Success, Account Management, or a related role with enterprise SaaS customers, with a proven track record of driving adoption, retention, and growth in large, complex accounts. Exceptional relationship‑building and communication skills, with the ability to engage stakeholders at all levels. Experienced in partnering / collaborating with Product, Engineering, and Sales teams to align on customer needs, simplify technical details, debug issues, and identify opportunities. Strong problem‑solving and strategic thinking skills with a proactive approach to addressing customer challenges and delivering results making their experience with incident.io magic. Desire to work in a fast‑paced start‑up environment where things can be ambiguous and you need to operate with autonomy. What we offer: We're building a place where great people can do their best work-and that means looking after you and your family with benefits that support health and personal growth. Market leading private medical insurance Generous parental leave First Friday of the month off Generous annual leave/PTO allowance Competitive salary and equity Remote working and personal development budget Enhanced pension/401k #J-18808-Ljbffr

Customer Success Manager - Patlytics, Inc. | RemoteOverview Patlytics, Inc. is the fastest-growing AI-native patent intelligence platform, transforming how intellectual property is protected and monetized at scale. Powered by advanced LLMs and generative AI engines custom-built for IP, Patlytics delivers citation-backed insights across the entire patent workflow-from invention disclosure through litigation-with unprecedented accuracy and speed. Backed by Google's Gradient Fund, Next47, and 8VC, with $21 million raised in just nine months, Patlytics is trusted by Fortune 500 companies and leading Am Law 100 firms including Google, Koch Industries, Xerox, Quinn Emanuel, and Foley & Lardner. This is a unique opportunity to join a rapidly expanding global company and help shape the future of AI-powered IP intelligence. Key Details Job Title: Customer Success Manager Employer: Patlytics, Inc. Location: Remote (San Francisco Bay Area, CA; global teams) Salary: Competitive Hours: Full-Time Contract Type: Permanent Role Overview As a Customer Success Manager, you'll own the post-sale customer lifecycle, ensuring clients achieve maximum value from the Patlytics platform. You'll lead onboarding, drive adoption, and build long-term relationships that lead to retention and expansion. You'll act as a trusted advisor, delivering strategic guidance and advocating internally for customer needs. Key Responsibilities Lead onboarding and training for new customers Develop success plans and monitor customer health metrics Drive adoption, retention, and expansion across accounts Serve as a trusted advisor to help customers achieve business objectives Collaborate with Product and Engineering teams to relay feedback and influence roadmap Identify upsell and cross-sell opportunities with Sales Manage renewals and mitigate churn risk through proactive engagement Eligibility Requirements Essential 3+ years in Customer Success or Account Management in SaaS Strong communication and relationship-building skills Ability to manage multiple accounts and prioritize effectively Familiarity with CRM tools (HubSpot, Salesforce) and customer success platforms Analytical mindset with ability to interpret usage data and drive insights Bonus Experience in a high-growth startup environment Knowledge of analytics or data-driven SaaS products Why Join Patlytics? Be part of a high-growth AI-native SaaS company backed by leading investors Work with Fortune 500 clients and top law firms Shape the future of AI-powered IP intelligence Join a global, diverse team where every voice contributes to innovation Competitive compensation and growth opportunities How to Apply Click here to Apply . Submit your CV and a cover letter highlighting your SaaS customer success experience, CRM proficiency, and ability to drive adoption and retention. #J-18808-Ljbffr

A leading AI solutions firm in Palo Alto is seeking a Solutions Architect to ensure customer success in AI observability initiatives. The role involves technical onboarding, providing expert guidance, and enhancing customer relationships to maximize value from the firm's innovative solutions. Ideal candidates have 5+ years in relevant fields and strong communication and project management skills. This position offers competitive compensation, a hybrid work model, and notable benefits. #J-18808-Ljbffr

At RudderStack, we are redefining enterprise-scale data collection and routing. We are building a customer data platform (CDP) on the customer's own data warehouse. Our open-source, developer-first approach is the first of its kind. We understand the outsized impact customer data has on businesses, and we understand the challenges and pain points. Weare looking to solve the customer data management problem in enterprises, once and for all, in a secure, compliant and cost-effective way. RudderStack collects data from 30+ sources, can transform events on the fly, and routes to 150 different marketing, sales, product, analytics applications all with one snippet of code. We're backed by Insight Partners, Kleiner Perkins and S28 and have raised a total of $82 million in funding. Our customers include Crate + Barrel, Acorns, PrizePicks, and Cars.com. We process critical customer data for some top companies around the world, and are looking for ambitious individuals to join our team and help shape the future of our product. About the role We are searching for a passionate and strategic Customer Success Manager to join our growing team. This is an exciting time for the Customer Success organization as we focus on preparing our team to scale with the business in 2025 and beyond. In this role, you'll ensure the success of our largest and most strategic clients. You'll build strong, trusted relationships, become an expert advisor, and drive exceptional value realization for their organizations. You will also have an opportunity to shape the future of Customer Success at RudderStack. *Our roles are remote first, and can be based anywhere (#LI-Remote), with a preference for the West Coast or Pacific Time Zone. What you'll do Partner with customers to understand their business requirements, and drive them to realize quick time to value from their investment in RudderStack. Be responsible for rapidly understanding each customer's business requirements and driving them to realize quick time-to-value from their investment in RudderStack. Own the customer lifecycle for a portfolio of assigned accounts, from onboarding and implementation to ongoing success and growth. Enable customers to become AI first and AI ready through RudderStack's AI product initiatives. Develop and deliver engaging customer presentations and training sessions helping the customer to understand ways to leverage RudderStack and additional impact of their customer data. Conduct monthly or quarterly account and product and business reviews, with a focus on driving toward the next best use case Proactively identify opportunities for increased product adoption and drive account expansion. Track key customer health metrics and proactively address challenges to ensure customer satisfaction and retention. Help the customer evangelize RudderStack by translating technical use cases into a summary of delivered business value. Qualifications 3-5 years of client-facing implementation and/or consulting experience, with a demonstrated record of successfully managing enterprise accounts. Experience with Customer Data Platforms (CDPs) and/or marketing automation tools (Braze, Iterable, etc). Proven track record of building strong relationships with executives and technical stakeholders, with an emphasis on account mapping and expansion expertise. Comfortable with all phases of the customer lifecycle including onboarding, adoption, and retention strategies. Excellent communication and presentation skills, with the ability to tailor messaging to different audiences (technical and non-technical). Experience working in a fast-paced, high-growth environment. Bonus: Experience in data strategy consulting, marketing strategy/analytics, operations, or business intelligence This role offers $130,000-$160,000 in On-Target Earnings (OTE), along with stock options and a comprehensive benefits package. Actual compensation will depend on your skills, experience, and qualifications. #J-18808-Ljbffr

A dynamic SaaS company seeks a passionate Customer Success Manager to enhance customer success by managing relationships and driving retention. This fully remote role involves collaborating with various teams to ensure users make the most of the company's platform. Candidates should have at least 3 years in customer success, especially from a SaaS background. The role offers a competitive salary range of $125-145k and opportunities for growth within the organization. #J-18808-Ljbffr

A leading human insight organization is seeking a Customer Success Manager to act as a trusted advisor. This role involves aligning solutions with customer goals, building lasting relationships, and driving adoption of the platform. The ideal candidate has over 3 years of experience in a customer-facing role, preferably within a SaaS environment, and possesses strong communication and problem-solving skills. This position supports customer engagement and offers a chance to make a real impact on user experience. #J-18808-Ljbffr

If you think your skills, experience and aspirations make you a good match for this position, we encourage you to apply. ABOUT THE ROLE The Laboratory Project Director is a highly experienced professional responsible for providing advanced expertise in laboratory and vivarium environments. The Laboratory Project Director will serve as a key leader in client management and stakeholder engagement, facilitating Lab and Vivarium User Group Meetings with client teams, and integrating planning and design efforts across cross-functional teams including laboratory planning, architecture, and interiors coordination. This includes mentoring people, advancing the quality of our work, integrating our range of design services, managing processes, and delivering solid financial performance. The Laboratory Project Director will be instrumental in bridging scientific requirements with architectural and interior solutions, ensuring that stakeholder needs are met and that project outcomes support world-class laboratory and vivarium environments. HERE'S WHAT YOU'LL DO Lead the laboratory and vivarium planning teams including the facilitation of stakeholder Lab and Vivarium User Group Meetings with client teams, ensuring productive dialogue and actionable outcomes. Oversee the integration of laboratory and vivarium requirements into planning documents, architectural designs, and interior coordination efforts. Serve as a primary liaison between laboratory/vivarium planning teams, architecture, and interiors coordination teams. Provide expertise in laboratory and vivarium workflows, equipment selection, space programming, and compliance standards. Advise on best practices for laboratory and vivarium operations, safety, and sustainability. Review and validate design documents, specifications, and project deliverables for alignment with scientific and operational needs. Lead collaborative meetings, manage stakeholder expectations, and drive consensus among diverse groups. Synthesize laboratory/vivarium requirements with architectural and interior design elements. Anticipate challenges and propose innovative solutions in laboratory and vivarium design and operations. In conjunction with the client and other projects and firm leadership, lead the development of project goals and work plans, to achieve design excellence, quality, budget, schedule, innovation and profitability objectives. Develop a partnering relationship with the client early in an engagement to establish shared expectations and provide clarity on how we will work together, the involvement of key stakeholders, identify decision making authority and the timing of key decisions. Implement CannonDesign process expectations, best practices, reference standards, tools, templates, and technology to achieve competitive advantage, quality service delivery, enhanced team productivity and profitability. Responsible for ensuring that the team meets statutory requirements for the project. Leverage experience and judgement to anticipate potential issues and ensure appropriate client and internal communication including written project documentation regarding design, construction, and other issues to clients in a clear and compelling way. Actively participant in the QA/QC process. Manage and coordinate workload of team and provide leadership of team activities. Communicate client objectives to team members in a clear and compelling way. Provide constructive feedback and mentoring to team members. Identify and share lessons learned with teams. Collaborate effectively with all team members. Generate and support a positive team environment: participation, empowerment, and accomplishment. Facilitate key meetings and presentations as required, including regular status/progress updates with clients, internal project teams, and firm leadership. Perform other duties as assigned. HERE'S WHAT YOU'LL NEED Experience: Minimum 15 years of progressive experience in laboratory and vivarium environments in general, and 10 years minimum with specific experience on Bio/Pharma laboratories and vivarium, with proven subject matter expertise, required. Education: Minimum Bachelor's or advanced degree (master's preferred) in a relevant scientific, engineering, or architectural field required. Technical Knowledge: Comprehensive understanding of laboratory and vivarium design, operations, and regulatory requirements. Project Leadership: Demonstrated experience leading large multi-disciplinary teams in complex laboratory and vivarium planning projects. Current Licensure or registration in the United States preferred. LEED accreditation is preferred. PMP Certification preferred. Demonstrated strong client and team leadership skills. Familiarity with MS Project, Deltek Project Planning, Microsoft Office, Bluebeam as well as other data management software is required. Excellent written and verbal communication skills, with the ability to convey complex scientific and technical concepts to non-experts. Advanced proficiency in laboratory and vivarium space planning, programming, and workflow optimization. Strong business acumen, technical knowledge, coordination and communication skills and the ability to build a rapport with the project team and client is essential. Ability to travel to work in South San Francisco office full-time. The salary range for this position is $166,400 to $208,000. This salary range is the range we believe is the anticipated range of possible base compensation at the timing of the posting. We may ultimately pay more or less than the anticipated salary range for the position. Employees may be eligible for discretionary bonuses. We offer a full benefit package including medical, dental and vision coverage and flexible spending account options and voluntary insurances. We have paid time off, flex-time schedules, remote work options and a 401k plan and employee perk programs. For a general overview of our benefits, please visit our careers page at ********************************************** Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. ABOUT OUR FIRM CannonDesign is a design practice where strategy, experience, architecture, engineering, and social impact converge. We don't just dream up solutions - we create and bring them to life in ways to solve some of the biggest challenges facing our clients and the society. At the heart of everything we do is Living-Centered Design, a bold commitment to using our talents to not just improve the world but to truly reshape it for the better. It's more than a philosophy - it's who we are, and it drives us to make a meaningful, lasting difference every day. ABOUT WORKING HERE We are relentless in our pursuit of client adoration (not simply satisfaction). Consistent delivery of the best service is what we are about. We are committed to ensuring our practice provides equal opportunities for all employees, as we strive to connect with communities around us and focus on the future of design. We support equity, diversity, and inclusion efforts that benefit all employees through the leadership of our DEI Council, our Employee Resource Groups which are open to everyone, and other community initiatives. We're about communication and transparency here. If you want to talk to someone about an idea you have, or a challenge that needs addressing, we're ready for you. Please note that candidates can only apply to our positions on our company Careers site. It's not uncommon for scammers to create positions that look legitimate on other sites; never enter your information or apply for CannonDesign positions on any platform. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume and portfolio when applying. As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct. CannonDesign is an Equal Opportunity Employer. CannonDesign is committed to maintaining a work environment that is free from any and all forms of unlawful discrimination and harassment. It is therefore the firm's policy to prohibit discrimination and harassment against any applicant, CannonDesign employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by applicable law. It is also CannonDesign's policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, or participated in a firm or agency investigation into such complaints. #J-18808-Ljbffr

A leading nuclear medicine company is seeking an Associate Director Field Access and Reimbursement to educate clients on reimbursement processes and facilitate patient access. The role is remote and requires collaboration with healthcare providers to resolve access issues. Ideal candidates have over 10 years in the pharmaceutical industry, strong business acumen, and excellent communication skills. This position demands a self-starter who thrives in a cross-functional work environment, ensuring communication of market access requirements effectively. #J-18808-Ljbffr

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $160,000.00 - $220,000.00 Location: Dallas-Richardson,TX You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Summary: Provides leadership and direction through managers. Is accountable for the performance and results of a region or related job families. Executes segment/functional business plans and contributes to the development of segment/functional strategy. Decisions are guided by segment/functional strategy and priorities. Directs and controls the activities of a broad functional area. Job Description: The Applied Global Services (AGS) Division is seeking a Director, Site Operations to provide strategic leadership to a customer location supporting the Applied Materials business strategy. This position will provide strategic leadership over FPM, Quality, EHS and OCE Service, Safety, Quality, Delivery and Profitability. This proven leader will have a prioritization focused on increased speed and customer outcomes. S/he will prioritize the short and long-range strategies of the organization with a focus on execution. The position will report to the VP, North America Customer Services and Support Organization and will be located in Richardson, TX. Key Responsibilities/Qualifications: Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards. Requires both effective management of daily activities and development of process improvements to address any identified deficiencies. In concert with the BU Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures. Must build strong working relationship with peers to ensure alignment on daily operations and strategic initiatives to achieve common business goals. Develop and maintain standards, procedures, and operational processes for the site that meet or exceed industry standards. Stay knowledgeable of competition and important emerging technologies and standards. Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance. Develop the site management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities. Develop a strong working relationship with functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs. Provide strategic direction to maintain and improve customer trust while achieving long term Company growth and business goals. Skills, Knowledge, Experience & Education At Applied Materials, Make Possible is about unlocking new opportunities - with our customers and within our own company. The ideal candidate will have the following: Preferred, BA/BS in Engineering or Business/Operational Management 7-10+ years of progressive functional experience, within a complex global company. 5+ years of leadership experience in a 24/7 environment Strong Business and Financial Acumen Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives. Other Suitability Factors We are a catalyst to unlock the power of our customers' ideas and are committed to overcoming challenges that seem insurmountable. To succeed in this role requires a capacity for complexity and temperament that includes: A very mature individual with the right balance of confidence and humility. Process oriented while also strongly developing and relying on interpersonal relationships across the company Executive presence and ability to connect equally well upwards, downwards and sideways in the organization Self-motivated and driven towards excellence A high level of EQ to be able to manage across a large team with significant diversity Ability to distinguish between and prioritizing urgent and important issues Situational awareness and complex decision-making ability appropriate for the situation Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. BluePearl Pet Hospital is seeking a driven, forward-thinking, and strategic operation leader to join our team as a Veterinary Director of Field Operations overseeing our Central Division Markets. Candidates are preferred to reside in the following: DFO Market: Minneapolis, Milwaukee, Northeast Wisconsin Are you competitive and aim to always be #1? Do you love a challenge and solving problems? Have you built energized, passionate, and successful workforce teams? If you answered "yes" to these questions, then we want to hear from you! The Director of Field Operations (DFO) provides leadership, direction, mentorship, and management for multiple markets within the organization with combined revenues of $100MM or greater. The role has responsibility for the fiscal performance of assigned markets and translation of organizational objectives into market-specific objectives that increase efficiency and effectiveness. The position is based out of the home market and frequently travels to other assigned markets to develop hospital leaders, guide progress toward the strategic plan, and drive operational excellence. As a Veterinary Director of Field Operations, you will: Champion and represent the BluePearl mission and vision in all interactions. Communicate and support key initiatives impacting hospital staff, translating organizational objectives into market and hospital-specific action plans. In partnership with the region's RVPs, you will monitor hospital KPIs and manages the execution of plans to achieve KPI performance objectives. Manage revenue targets of $100+ million. Consistently assess the engagement level of associates; take a proactive approach to influence and drive a positive hospital climate. Accountable for associate engagement and retention. Foster a collaborative and trusting relationship between the Support Team and hospitals, providing feedback and engaging in dialogue to facilitate continuous improvement. Lead, direct, mentor and develop direct reports and high-potential indirect reports to ensure hospitals have effective and engaged local leadership. Ensures a culture of self-development is present amongst leaders and contributes to the creation of a talent pipeline to support future organizational growth. In partnership with P&O, responsible for hiring, training, performance coaching, and succession planning for hospital management positions. Ensure standards for service quality, equipment, and Clinician productivity/performance are met and that cost-effective technology is used to maximize production. Ensures fixed assets are preserved. Initiates recommendations for purchases of new equipment and improvements. Advise direct reports regarding labor issues including safety, security, scheduling, training, and protocols. Ensures direct reports are adhering to company policies. Maintain current knowledge of information technology as relates to hospital operations. Partner with assigned Vet Relations Manager(s) (VRMs) to collaborate on pDVM referral strategies that impact assigned markets. Work collaboratively with the BluePearl Support Team to develop solutions for escalated hospital matters and influences hospitals to shape adoption and ensure effectiveness of resolutions. Other job duties as assigned Competencies: Developing Direct Reports- Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report's career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder. Managing Vision and Purpose- Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations Business Acumen- Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Hiring and Staffing- Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs. Directing Others- Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator. Working Conditions: Approximately 50-75% travel is required. Must be able to travel long distances by air, train, or car on short notice for extended periods of time. Must meet age requirements of national car rental agencies and have reliable private transportation for frequent local travel including a valid driver's license and proof of insurance. Project timelines and work volume/deadlines may often require more than 40 hours per week to complete the essential duties of this job. Why BluePearl? Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career. To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals. We value your health and well-being as an associate by providing you with the following: Medical, dental, vision, and life insurance options. Parental leave benefits Flexible work schedules 401k and retirement planning Time to reset, rewind, and reflect through our paid time off and floating holiday plans A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets. BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

**About Otsuka** We defy limitation, so that others can too. In going above and beyond-under any circumstances-for patients, families, providers, and for each other. It's this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day. **Position Overview:** The Director of Field Strategy and Operations serves as the orchestrator of field strategy, ensuring that prioritization, stakeholder engagement, and execution are effectively aligned with brand strategy and enterprise objectives. This role provides leadership across multiple regions, enabling a holistic, enterprise-wide approach to field strategy and operational excellence. This role also partners closely with the Business Analysis team to ensure field teams have access to standardized dashboards and data-driven insights, supporting execution excellence and performance tracking. The Director will be the point of contacts for ad hoc analytics requests, ensuring field teams have the right data to make informed decisions, but will not be creating these reports themselves or with their team and will work with Business Analysis to ensure accurate measurement and proper data is used. **Key Responsibilities:** + **Strategic Prioritization & Field Execution:** Align field activities with marketing strategy, launch planning, and market access pull-through, ensuring execution efficiency. + **Execution Excellence & Field Performance Tracking:** Oversee Omnichannel efforts, account planning, and KPI tracking, ensuring insights from Field Analytics support execution. + **Strategic prioritization & orchestrating field execution: Analyzes current and future state of the business based on insights and trends, and** leads efforts to align field activities with high-priority initiatives such as marketing strategy, launch planning, and market access pull-through. + **Field Communication & Data-Driven Decision Support:** Act as the primary field communicator, ensuring clarity on CRM tools, performance insights, and operational priorities. + **Resource Allocation & Budget Optimization:** Optimize the distribution of budgets, speaker programs, and promotional resources, leveraging data-driven insights to maximize ROI. + **Team Development & Analytics Training:** Mentor team members on business reviews, reporting systems, and analytics interpretation, working with Business Analysis to enhance field intelligence capabilities. + **Compliance Management:** Must comply with all state and federal laws, regulations and guidelines including PhRMA Code on Interactions with Healthcare Professionals as well as complying with all OAPI standards and policies relating to all job activities. **Qualifications:** + Bachelor's degree required; MBA or advanced degree preferred. + Minimum of 10 years of pharmaceutical experience, with a strong understanding of sales force operations and execution. + Prior experience in field leadership roles such as first- or second-line leadership, regional operational and customer strategy roles or other field-based support roles required. + Established expertise in business analytics, business operations, sales support, and resource management within a commercial pharmaceutical organization. + Ability to focus on priorities and resolve operational issues effectively. + Excellent communication and collaboration skills, with the ability to work cross-functionally and drive execution efficiency. **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $194,247.00 - Maximum $290,375.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. Associate Director, Field Medical Operations and Capabilities Organization Overview: Global Field Medical Strategy & Operations serves to maximize the impact of the Field Medical community through standardized tools, innovation, and processes, with a goal of improving patient outcomes around the globe. As a function within Global Medical Affairs Capabilities and Innovation, operationalizing the Medical Affairs strategy to the personal channel is our purpose. MSL customers include Scientific and Clinical Experts. These are HCPs (Health Care Professional) with noted expertise and needs for in-depth and cutting-edge information. The Medical Science Liaison (MSL) program is designed to meet these needs through field-based medical professionals. The Associate Director - Field Medical Operations and Capabilities role will partner across teams to lead operational & capability implementation. The Associate Director will play a central role in executing and operationalizing Medical Affairs initiatives to optimize global MSL impact through technology enablement. At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing, and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism. The Field Medical Operations and Capabilities role is within the Field Medical Strategy & Operations (FMSO) team, a centralized Global Medical Affairs capability building team aiming to maximize the impact of Lilly's Field Medical (FM) community through standardized tools, innovation, and processes at scale. This position reports to the Senior Director - Global Field Medical Operations and Capabilities. Responsibilities: Field Medical Operations and Capabilities Drive the advancement of Field Medical capabilities, platforms, and processes. Examples include virtual capabilities, imbedding AI within capabilities, Engagement Planning, CRM management, global data enablement, content management, and reporting. Lead FMSO India team to deliver world-class operations. Monitor current technologies, data, processes, and industry insights to identify opportunities that optimize field operations strategy. Partner with field medical teams to operationalize therapeutic area focus and lead territory sizing/structural needs aligned with priorities across BUs and/or global affiliates. Maintain service levels in timeliness, performance and quality to support ongoing business needs. Partner across Field Operations and lead through the execution of projects. Answerable to the performance and results of FMSO capabilities. Ensure compliance with company policies and local laws and regulations for Field Medical. Technical Subject Matter Expert (SME) Responsible for delivering and enabling innovative technologies and capabilities of current and future field operations capabilities, with a focus on imbedding AI across work streams. Responsible for prioritization and agile delivery of aligned platform roadmaps, articulating requirements, and performing business user testing of releases of assigned platforms. Perform duties as System Owner and business subject matter expert on Field Medical platforms enabling and accelerating reach and scale by the Global Medical Affairs function. Provide knowledge and training support for all users of designated platforms. Represent business in system governance and prioritization meetings. Involve users and their feedback in development and implementation of tools and services. Assure assigned platforms are operationally stable, and continuously improved based on data in partnership with Tech@Lilly. Basic Requirements: Bachelor's degree 3+ years of direct experience supporting field operations (i.e., field structure operations, engagement planning, reporting, etc.) Previous experience working with Field Medical platforms, processes, and data products (i.e., CRM, Field Insights, H1, AI integration, etc.) Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role. Additional Skills/Preferences: Demonstrated success in influencing without authority and achieving results through others Demonstrated ability to develop and apply innovative solutions MBA Strong learning agility Previous successful field operations experience Previous experience providing operations and alignment support to field teams Strong analytical mindset Business enabling approach to work Proven ability to communicate effectively & work with a variety of stakeholders High level of motivation and a strong desire to find creative solutions to challenging situations Proven ability to experiment, iterate, and innovate Demonstrated broad and deep technology learning agility Strong process and operational mindset Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $127,500 - $204,600 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly

/OBJECTIVE The Sr. Director of Field Service Operations is responsible for providing the leadership, management, and vision necessary to ensure that the Copier Service, Install, PMO and Shred Divisions has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The Sr. Director of Field Service Operations is responsible for providing strategic leadership for the department and by working with the Executive Management team to establish long-range goals, strategies, plans and policies. The Sr. Director of Field Service Operations is also responsible for directing, planning, budgeting, and leading the company's Field Services division to ensure they are a profitable contributor to the business. ESSENTIAL FUNCTIONS ▪Exemplify Marco's vision, mission and values and Gold Standard culture. ▪Drive the Field Services division to meet and exceed sales, profitability, and business goals to achieve long-term, sustainable EBIDTA. ▪Collaborate with the Executive Leadership team to maximize operating leverage and create enterprise value. ▪Administer and control the Field Services division P&L and expense budget to contribute to a cost-effective operation. ▪Actively participate in the development of the company's strategic plan by identifying divisional initiatives. Oversee and drive achievement of initiatives and goals. ▪Identify and present solutions to ensure that divisional solutions and capabilities are responsive to the needs of the company's growth and changing objectives. ▪Provide management, direction and mentorship to Field Services division leadership and personnel. ▪Recruit, attract and retain key personnel. ▪Plan and control development, training, and certification attainment for the Field Services division to ensure that they are consistent with and supportive of the business needs of the company. ▪Keep abreast of state-of-the-art industry developments through attendance at trade and professional meetings and seminars, trade shows, literature, and other educational activities. ▪Demonstrate leadership by presenting a positive example, establishing high standards, holding people accountable and maintaining the highest standards of honesty and integrity. ▪Appropriately represent Marco in organizational relationships with clients, suppliers, competitors, bankers, government agencies, professional societies, and similar groups. ▪Work with Copier Service, Install, Help Desk, Dispatch, PMO and Shred divisions to ensure KPI's are met. ▪Attend required company and departmental meetings. ▪Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. ▪ Perform other related duties as assigned. QUALIFICATIONS Education and Experience - Bachelor's degree or equivalent 10 years+ of industry experience. Licenses and Certifications - Valid Driver's License, proof of personal insurance and an acceptable driving record. REQUIRED SKILLS 1.Strategic visionary with sound technical skills, analytical ability, good judgement, and strong operational focus. 2.Extensive knowledge of IT subjects including proficiency with business collaboration tools such as MS Office applications and Outlook. 3.Excellent communication and presentation skills. 4.Function as a good educator who is trustworthy and willing to share information and serve as a mentor. 5.Excellent negotiation skills. 6.Energetic, forward-thinking, and creative. 7.Highly decisive possessing a “big picture” perspective. 8.Treat people with respect, work with integrity and ethically and uphold organizational values.

/OBJECTIVE The Sr. Director of Field Service Operations is responsible for providing the leadership, management, and vision necessary to ensure that the Copier Service, Install, PMO and Shred Divisions has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The Sr. Director of Field Service Operations is responsible for providing strategic leadership for the department and by working with the Executive Management team to establish long-range goals, strategies, plans and policies. The Sr. Director of Field Service Operations is also responsible for directing, planning, budgeting, and leading the company's Field Services division to ensure they are a profitable contributor to the business. ESSENTIAL FUNCTIONS ▪Exemplify Marco's vision, mission and values and Gold Standard culture. ▪Drive the Field Services division to meet and exceed sales, profitability, and business goals to achieve long-term, sustainable EBIDTA. ▪Collaborate with the Executive Leadership team to maximize operating leverage and create enterprise value. ▪Administer and control the Field Services division P&L and expense budget to contribute to a cost-effective operation. ▪Actively participate in the development of the company's strategic plan by identifying divisional initiatives. Oversee and drive achievement of initiatives and goals. ▪Identify and present solutions to ensure that divisional solutions and capabilities are responsive to the needs of the company's growth and changing objectives. ▪Provide management, direction and mentorship to Field Services division leadership and personnel. ▪Recruit, attract and retain key personnel. ▪Plan and control development, training, and certification attainment for the Field Services division to ensure that they are consistent with and supportive of the business needs of the company. ▪Keep abreast of state-of-the-art industry developments through attendance at trade and professional meetings and seminars, trade shows, literature, and other educational activities. ▪Demonstrate leadership by presenting a positive example, establishing high standards, holding people accountable and maintaining the highest standards of honesty and integrity. ▪Appropriately represent Marco in organizational relationships with clients, suppliers, competitors, bankers, government agencies, professional societies, and similar groups. ▪Work with Copier Service, Install, Help Desk, Dispatch, PMO and Shred divisions to ensure KPI's are met. ▪Attend required company and departmental meetings. ▪Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. ▪ Perform other related duties as assigned. QUALIFICATIONS Education and Experience - Bachelor's degree or equivalent 10 years+ of industry experience. Licenses and Certifications - Valid Driver's License, proof of personal insurance and an acceptable driving record. REQUIRED SKILLS 1.Strategic visionary with sound technical skills, analytical ability, good judgement, and strong operational focus. 2.Extensive knowledge of IT subjects including proficiency with business collaboration tools such as MS Office applications and Outlook. 3.Excellent communication and presentation skills. 4.Function as a good educator who is trustworthy and willing to share information and serve as a mentor. 5.Excellent negotiation skills. 6.Energetic, forward-thinking, and creative. 7.Highly decisive possessing a “big picture” perspective. 8.Treat people with respect, work with integrity and ethically and uphold organizational values.