Working as a Call Center Manager

There is more than meets the eye when it comes to being a call center manager. For example, did you know that they make an average of $16.24 an hour? That's $33,784 a year!

What Does a Call Center Manager Do

There are certain skills that many call center managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, leadership skills and communication skills.

When it comes to the most important skills required to be a call center manager, we found that a lot of resumes listed 15.6% of call center managers included customer service, while 11.8% of resumes included procedures, and 3.9% of resumes included inbound calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the call center manager job title. But what industry to start with? Most call center managers actually find jobs in the finance and health care industries.

How To Become a Call Center Manager

If you're interested in becoming a call center manager, one of the first things to consider is how much education you need. We've determined that 44.2% of call center managers have a bachelor's degree. In terms of higher education levels, we found that 11.5% of call center managers have master's degrees. Even though most call center managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a call center manager. When we researched the most common majors for a call center manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on call center manager resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a call center manager. In fact, many call center manager jobs require experience in a role such as customer service representative. Meanwhile, many call center managers also have previous career experience in roles such as call center supervisor or customer service manager.

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Average Salary$33,784
Job Growth Rate%

Call Center Manager Jobs

Call Center Manager Career Paths

Top Careers Before Call Center Manager
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Top Careers After Call Center Manager
Manager6.5 %
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Average Salary for a Call Center Manager

Call Center Managers in America make an average salary of $33,784 per year or $16 per hour. The top 10 percent makes over $54,000 per year, while the bottom 10 percent under $21,000 per year.
Average Salary
$33,784

Best Paying Cities

City
Average Salary

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Remote Call Center Manager
Remote Call Center Manager
Randstad
Randstad
07/29/2020
07/29/2020
$48,00107/29/2020
$48,001
Call Center Manager
Call Center Manager
Red Rocks Credit Union
Red Rocks Credit Union
07/18/2020
07/18/2020
$59,00007/18/2020
$59,000
Call Time Manager
Call Time Manager
Democratic Party of Wisconsin
Democratic Party of Wisconsin
07/09/2020
07/09/2020
$40,00007/09/2020
$40,000
Covid-19 Call Center Manager-Health Department
Covid-19 Call Center Manager-Health Department
City of Baltimore, Md
City of Baltimore, Md
06/23/2020
06/23/2020
$70,00006/23/2020
$70,000
Customer Call Center Manager
Customer Call Center Manager
State of Oklahoma
State of Oklahoma
06/21/2020
06/21/2020
$60,00006/21/2020
$60,000
See More Recent Salaries

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Call Center Manager Demographics

Gender

Male

49.8 %

Female

46.7 %

Unknown

3.5 %
Ethnicity

White

61.9 %

Hispanic or Latino

16.6 %

Black or African American

11.8 %
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Foreign Languages Spoken

Spanish

75.0 %

French

5.8 %

Portuguese

3.3 %
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Call Center Manager Education

Schools

Strayer University

11.3 %

Ashford University

8.6 %

Kaplan University

7.8 %

American InterContinental University

5.5 %
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Majors

Business

43.9 %

Management

6.4 %

Psychology

5.5 %

Communication

5.1 %
Show More
Degrees

Bachelors

44.2 %

Associate

17.0 %

High School Diploma

16.3 %

Masters

11.5 %
Show More

Entry Level Jobs For Becoming A Call Center Manager

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Call Center Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 15.6% of call center managers listed customer service on their resume, but soft skills such as speaking skills and leadership skills are important as well.

Best States For a Call Center Manager

Some places are better than others when it comes to starting a career as a call center manager. The best states for people in this position are Minnesota, West Virginia, North Dakota, and South Dakota. Call center managers make the most in Minnesota with an average salary of $57,813. Whereas in West Virginia and North Dakota, they would average $52,977 and $49,714, respectively. While call center managers would only make an average of $49,242 in South Dakota, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Texas

Total Call Center Manager Jobs:
1,583
Highest 10% Earn:
$91,000
Location Quotient:
1.09
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Minnesota

Total Call Center Manager Jobs:
393
Highest 10% Earn:
$122,000
Location Quotient:
0.94
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. District of Columbia

Total Call Center Manager Jobs:
177
Highest 10% Earn:
$94,000
Location Quotient:
1.23
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Call Center Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a call center manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless call center manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Call Center Manager Resume

At Zippia, we went through countless call center manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

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Top Call Center Manager Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ call center managers and discovered their number of call center manager opportunities and average salary. Through our research, we concluded that AT&T was the best, especially with an average salary of $61,738. Bank of America follows up with an average salary of $56,114, and then comes Comcast with an average of $49,284. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a call center manager. The employers include ICF, A B Co, and Maximus

1. AT&T
4.7
Avg. Salary: 
$61,738
Call Center Managers Hired: 
202+
2. Bank of America
4.8
Avg. Salary: 
$56,114
Call Center Managers Hired: 
78+
3. Comcast
4.7
Avg. Salary: 
$49,284
Call Center Managers Hired: 
61+
4. Sprint
4.4
Avg. Salary: 
$54,716
Call Center Managers Hired: 
55+
5. MCI
4.4
Avg. Salary: 
$64,951
Call Center Managers Hired: 
55+
6. Sitel Operating
4.3
Avg. Salary: 
$31,273
Call Center Managers Hired: 
46+

Call Center Manager Videos

Recently Added Call Center Manager Jobs

Updated October 2, 2020